Resolute Elevator Llc Jobs in Usa
4,936 positions found — Page 5
- Friday Compensation: $19.00hr/paid weekly Pocomoke, MD $19.00hr/paid weekly Monday
- Friday People want to work at Capstone because of our high-performance culture.
We build strong relationships, challenge the status quo, work hard to deliver results, and pay it forward in our communities.
Through transparency and open lines of communication, we do the right thing and deliver on our promises.
Think you have what it takes? Our Scheduling Coordinator require strong analytical skills along with the ability to monitor workflow, provide focus on schedule attainment and customer service.
The Scheduling Coordinator coordinates and expedites the flow of work and materials within or between departments according to daily and weekly schedules.
Duties include developing and distributing the inbound, replenishment and shipping schedules.
The clerical WMS/MRP activities of these schedules are performed by the Production Control Scheduler.
Essential duties and responsibilities: The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned.
Management may assign or reassign duties and responsibilities for this job at any time due to reasonable accommodation or other reasons.
• Attendance at assigned work facility • Performing tasks safely • Performing assigned duties in the area to ensuring area housekeeping requirements are met • Abiding by all OSHA rules and safety practices • Meeting established procedures and productivity, safety and quality standards • Communicating both orally and in writing in a clear and concise manner • Working with all departments, share labor and cross train as required for business needs • Communicating effectively both with management and their team • Must be able to multi-tasks in a fast-paced environment • Ability to analyze and fix production problems • Managing all assigned material and equipment • Ensure daily production schedules are met to satisfy customer demands • Performing other duties as assigned by Manager Requirements • High School diploma or general education degree (GED) • Bachelor's degree preferred • 1-2 year fast-paced logistics industry or manufacturing environment experience, automotive preferred • 2 Year Production Control Scheduling preferred • Analyze and prepare documents needed for production • Create schedules and prioritize job orders for order fulfillment and operation optimization • Maintain the shop floor schedule and other reports as required • Strong written and verbal communication skills • Organizational, people, and interviewing skills • Follow up with all teams to expedite flow of materials and documents to meet shop floor schedule and customer expectations • Conflict resolution skills • Ability to respond to situations in a prompt and professional manner • Energetic and highly motivated to succeed • Proven professional and sound judgment in the management of difficult and / or sensitive matters • Provide excellent customer service to internal and external customers • Intermediate / Advanced Microsoft Word and Excel • Ability to work in multiple systems and ability to input and retrieve data are a must • Fluency in English The physical demands described here are a representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical requirements While performing the duties of this job, the employee is required to talk and hear, to stand and walk for prolonged periods of time, and to frequently bend, stoop, and kneel.
The employee is frequently required to walk, reach with hands and lift with arms, shoulder, and legs.
The employee is occasionally required to sit, climb or balance and stoop, kneel, crouch or crawl.
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 35 pounds.
Work environment One-hundred percent of work time is spent in a warehouse where temperatures are hot or cold (seasonally) About the Company: Capstone is a North American supply chain solutions partner with more than 650 operating locations, 19,000 associates, and 60,000 carriers.
We have capabilities in freight management, warehouse and distribution center support, last-mile delivery, supply chain analytics, and optimization, and more.
Our integrated, end-to-end logistics solutions uniquely position us to help partners reduce warehousing and transportation costs #CB Capstone Logistics, LLC is part of The Transportation and Logistics industry which has been designated a "Critical Infrastructure Segment".
As a "critical infrastructure industry" worker in the Transportation and Logistics industry, associates are considered exempt from local restrictions such as curfews, shelter-in-place orders, and other mobility restrictions when reporting to, returning from, or performing his or her work functions.
This role is responsible for translating federal and state Medicaid requirements, health plan business needs, and operational workflows into detailed functional requirements that support system configuration, data integration, reporting, and compliance.
The Analyst will partner closely with business stakeholders, IT teams, vendors, and external partners to ensure Medicaid systems and solutions meet contractual, regulatory, and operational expectations.
Position Responsibilities: · Medicaid Business & Regulatory Analysis o Analyze federal and state Medicaid regulations, contract requirements, and policy guidance, and translate them into clear business and functional requirements o Support Medicaid program areas such as eligibility, enrollment, claims, encounters, care management, provider management, quality, and compliance o Interpret CMS, state agency, and contractual changes and assess operational and system impacts · Technical Requirements & Solution Design o Develop detailed functional and technical requirements, including use cases, process flows, data mappings, interface specifications, and system configuration needs o Collaborate with IT, data, and vendor teams to design and validate technical solutions that align with Medicaid business needs o Support system enhancements, defect resolution, and new implementations across core Medicaid platforms (e.g., claims, encounters, care management, data warehouse) · Data & Integration Support o Analyze data flows between Medicaid systems, vendors, and external entities (state agencies, CMS, providers) o Support reporting, analytics, and regulatory submissions (e.g., encounter data, quality measures, financial reporting) o Assist with data validation, reconciliation, and root-cause analysis for Medicaid data issues · Stakeholder & Cross-Functional Collaboration o Serve as a liaison between Medicaid business teams, IT, finance, compliance, and external vendors o Facilitate requirements workshops, design sessions, and stakeholder reviews o Clearly communicate complex technical concepts to nontechnical stakeholders and business priorities to technical teams · Testing & Implementation Support o Support system testing activities, including test planning, test case development, and user acceptance testing (UAT) o Validate that solutions meet Medicaid business and regulatory requirements prior to deployment o Support golive activities and postimplementation issue resolution · Documentation & Governance o Maintain clear, auditready documentation of requirements, decisions, and approvals o Ensure alignment with Medicaid governance, SDLC, and change management processes o Support audits, regulatory reviews, and compliance inquiries, as needed Position Qualifications: · 5+ years of experience as a Business Analyst, with direct Medicaid or healthcare payer experience · Strong understanding of Medicaid programs, managed care operations, and state/federal compliance requirements · Experience translating business requirements into technical specifications · Experience working with IT teams, system vendors, and data/reporting teams · Strong analytical, documentation, and problem-solving skills · Experience supporting Medicaid managed care organizations (MCOs) or state Medicaid programs preferred · Familiarity with Medicaid healthcare payer systems such as claims platforms, encounter processing, care management systems, or eligibility/enrollment platforms preferred · Experience with data analysis, SQL, or data warehouse concepts preferred · Knowledge of CMS reporting, state encounter submissions, or quality programs preferred · Experience with Agile, SAFe, or traditional SDLC methodologies preferred · A minimum of a Bachelor’s Degree in Business, Information Systems, Health Administration, Public Health, or other related field .
Remote working/work at home options are available for this role.
This role focuses on planning and executing customer-specific system and SSD validation cycles, supporting engineering and testing operations for a leading semiconductor technology and advanced memory manufacturing organization.
You’ll be responsible for setting up and maintaining validation environments, performing system- and drive-level debugging, and analyzing test results to drive root-cause resolution.
The position requires close collaboration with cross-functional engineering teams, including firmware, hardware, and systems engineers, and includes mentoring junior engineers while contributing to test strategy and automation frameworks.
Key Responsibilities Plan and execute customer-specific system and SSD validation cycles, including regressions and qualification runs.
Set up and maintain validation environments, analyze test results, and drive root-cause resolution.
Perform system-level and drive-level debugging to reproduce and resolve customer-reported issues.
Develop and enhance validation test cases, scripts, and automation frameworks.
Own validation execution for assigned programs and provide mentorship to junior engineers.
Collaborate with engineering teams to evaluate equipment performance, interpret test results, and support product and process development.
Prepare detailed technical documentation and reports to communicate findings effectively.
Minimum Qualifications 6+ years of experience in customer, product, or system validation roles.
Hands-on experience executing system-level validation in complex hardware/software environments.
Strong debugging skills across system, firmware, and hardware domains.
Experience collaborating with cross-functional engineering teams (firmware, hardware, systems).
Proficiency with scripting/programming in Python, C/C++, or similar languages and understanding of validation methodologies.
Preferred Qualifications Experience supporting OEM, hyperscale, or cloud customer qualification programs.
Prior ownership of validation execution for customer-facing platforms.
Mentoring experience or technical leadership within validation teams.
Familiarity with industry certifications, compatibility testing, or joint qualification processes.
Strong communication skills for cross-functional and customer-facing interactions.
.
The H-J Family of Companies is a global leader in the design and manufacture of products used in the transformer and switchgear industries. We are a family-owned, growth-oriented company that takes pride in innovation, quality, and the success of our employees. Our team members are passionate about creating reliable solutions for our customers worldwide while upholding our values of integrity, teamwork, and continuous improvement.
Location: This role is an on-site position located in High Ridge Missouri. All applicants must be able to commute to the office each day.
About the Role
The Client Service Representative (CSR) serves as the primary point of contact for assigned customers throughout the order lifecycle. This position ensures accurate order entry, proactive communication, and timely execution from order receipt through shipment. The CSR manages all post-quotation activities, maintains accurate data within the ERP system, and delivers responsive, professional service that supports operational excellence and customer satisfaction.
Essential Duties and Responsibilities
Order Entry & Validation
- Accurately enter customer orders into the ERP system, verifying quantities, pricing, ship dates, terms, and all required details
- Issue order acknowledgments within 24 hours
- Validate cross-references (Xref), KPP, lead times (LT), and quantities prior to order release
- Confirm pricing aligns with approved rate tables and customer agreements
Order Lifecycle Management
- Monitor orders from entry through shipment to ensure on-time delivery
- Process revisions, changes, cancellations, expedites, and special requirements
- Proactively review ERP dashboards and reports to identify and address potential delays
Customer Communication
- Serve as the primary contact for order status, updates, and issue resolution
- Communicate changes, delays, or concerns clearly and promptly
- Escalate potential delays, shortages, or quality concerns to appropriate internal teams
Cross-Functional Coordination
- Partner with production, purchasing, logistics, accounting, and quality to support timely execution
- Coordinate with finance to resolve credit or shipment holds
- Support investigation and resolution of customer inquiries
Documentation & Compliance
- Provide required documentation, including Certificates of Compliance, W-9 forms, inspection reports, and other regulatory documentation
- Complete customer-specific reports and documentation as required
Customer Data Management
Maintain accurate customer records within the ERP system, including:
- Contact information
- Billing and shipping addresses
- Payment and shipping terms
- Account-specific requirements
Education and Experience
- Associate's or Bachelor's degree preferred
- Minimum of two (2) years of customer service, inside sales support, or order management experience in a manufacturing or distribution environment
- ERP system experience required (Epicor or similar system preferred)
Knowledge, Skills, and Abilities
- Strong attention to detail and data accuracy
- Excellent written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong problem-solving skills and sound judgment
- Ability to collaborate effectively across departments
Benefits
H-J Family of Companies offers its team members a comprehensive suite of benefits including, but not limited to, medical insurance with FSA and deductible reimbursement, dental, vision, and company-paid life insurance. 401K retirement plans, traditional and ROTH options and Profit Sharing with a 3-year vesting schedule, tuition reimbursement, monthly employment appreciation events and much, much more!
Join us and help power the future!
Job Title: Customer Success Manager
Location: US - Remote
OptymEdge is advancing global ophthalmology clinical trials through the Acuvera Suite-Certify, Capture, and Imaging-bringing digital transformation to visual function endpoints. To support this growth, we are seeking a Customer Success & Strategic Growth Manager to support and execute value realization, strengthen sponsor and CRO partnerships, and unlock long-term account expansion.
Primary Purpose
This client-facing role blends customer success, strategic account management, and commercial insight. You will partner with key global sponsors, oversee engagement across the customer lifecycle, and convert operational excellence into deeper, multi-service relationships. You will also contribute to the development of scalable CS frameworks that support OptymEdge's growth trajectory.
Responsibilities
1. Strategic Account Leadership
* Serve as the primary point of contact for assigned strategic accounts
* Lead onboarding, adoption, and continuous value delivery across Certify, Capture, and Imaging modules
* Conduct structured governance meetings, QBRs, and planning sessions with client stakeholders
* Build multi-level, trust-based relationships anchored in scientific credibility and shared goals
* Identify risks early and drive cross-functional resolution to maintain delivery excellence
2. Growth & Expansion Opportunities
* Identify upsell, cross-sell, and multi-service expansion opportunities in partnership with Commercial and Business Development teams
* Contribute to the development of long-term partnership and account growth strategies
* Partner with Business Development on renewals, pricing input, and proposal development
* Track and report NRR, account health indicators, and expansion pipeline activity
3. Cross-Functional Partnership
* Collaborate with Delivery, Clinical, Product, Technology, and Marketing teams to ensure consistent execution
* Translate customer insights into actionable product and service improvement recommendations
* Contribute to value stories, case studies, and customer success narratives
* Serve as the internal voice of the customer to support alignment across teams
4. Operational Excellence & Scaling
* Contribute to the development and refinement of scalable CS processes, playbooks, and engagement frameworks
* Build and maintain account health models and standardized reporting dashboards
* Leverage CRM and analytics tools for forecasting, engagement tracking, and risk signaling
* Support knowledge sharing and onboarding activities as the CS function grows
Qualifications
* Bachelor's/Master's in Life Sciences, Business, or related field.
* 5+ years in customer success, strategic account management, or clinical operations.
* Experience with eClinical or digital health systems.
* Strong communication, stakeholder management, and commercial awareness
Bonus Points
* Experience in ophthalmology clinical research or endpoint services
* Familiarity with eSource, imaging, or certification platforms
* Experience in growth-stage or transformation-focused organizations
* Proficiency with Salesforce or similar CRM platforms
Emmes Group: Building a better future for us all.
OptymEdge is part of the The Emmes Group. Emmes is transforming the future of clinical research, bringing the promise of new medical discovery closer within reach for patients. Emmes Group was founded as Emmes more than 47 years ago, becoming one of the primary clinical research providers to the US government before expanding into public-private partnerships and commercial biopharma. Emmes has built industry leading capabilities in cell and gene therapy, vaccines and infectious diseases, ophthalmology, rare diseases, and neuroscience.
We believe the work we do will have a direct impact on patients' lives and act accordingly. We strive to build a collaborative culture at the intersection of being a performance and people driven company. We're looking for talented professionals eager to help advance clinical research as we work to embed innovation into the fabric of our company. If you share our motivations and passion in research, come join us!
Why work at Emmes?
At Emmes, your actions and hard work will have a direct impact on public health initiatives, both globally and in our local communities with opportunities for volunteerism through our Emmes Cares community engagement program. We offer a competitive benefits package focused on the health and needs of our growing workforce, including:
- Flexible Approved Time Off
- Tuition Reimbursement
- 401k Retirement Plan
- Work From Home Anywhere in the US
- Maternal/Paternal Leave
- Casual Dress Code & Work Environment
CONNECT WITH US!
Follow us on Twitter - @EmmesCRO
Find us on LinkedIn - Emmes
The Emmes Company, LLC is an equal opportunity employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
#LI-Remote
Company Description
Woody’s Brands, LLC, founded in Houston in 1995, operates a dynamic portfolio of hospitality and social gaming venues across Texas and Louisiana. With 45 locations, including popular brands like Little Woodrow’s, Woody’s Hideaway, Eddie’s Tavern, and Woody’s Bar, the company offers casual dining, neighborhood bars, sports viewing, and various competitive social games such as pool, darts, golf simulators, and yard games. Woody’s is dedicated to creating a relaxed, fun, and inclusive environment where guests enjoy memorable experiences. With a focus on high-quality service and welcoming spaces, Woody’s Brands inspires connections and fosters lasting memories.
Role Description
This is a full-time on-site General Manager role, based in North Austin, TX. The General Manager will be responsible for overseeing the daily operations of one or more venues, ensuring exceptional customer service and staff performance. Key responsibilities include managing budgets, supervising team members, implementing and enforcing company policies, and maintaining operational excellence. The General Manager will work to optimize location performance, plan and manage events, and contribute to a positive and engaging atmosphere for customers and employees alike.
Qualifications
- Strong leadership, team management, and conflict resolution skills
- Proficiency in budget management, sales forecasting, and strategic planning
- Experience in the hospitality industry, bar/restaurant operations, or event management
- Strong customer service orientation and ability to engage with guests
- Knowledge of inventory control, vendor management, and operational compliance
- Excellent verbal and written communication skills
- Problem-solving abilities and adaptability in a fast-paced environment
- A Bachelor's degree in business management, hospitality, or a related field is a plus
- Prior experience in a similar General Manager role is preferred
Construction Project Manager
We are looking for a savvy retail construction professional to join our Store Planning and Construction team as a Construction Project Manager.
The ideal candidate will collaborate with our internal teams as well as with our clients to define scope of work/deliverables, draft and submit budgets, review construction documents, participate in the selection of general contractors, manage the general contractor relationship/deliverables, obtain necessary permits and approvals, manage costs to meet established budgets, manage construction schedules, issue updates as needed regarding costs and timelines, and manage the turnover/quality control of contractor work. Travel is required on average of 1-2 days per week for onsite review of progress and final closeout.
YOUR ROLE WITHIN THE TEAM:
- Manage the construction process for tenant improvement and retail rollout on behalf of our clients.
- Collaborate with general contractors, engineers, architects, and other vendor partners.
- Collaborate with internal partners to manage timeline, expectations, responsibilities, and scope.
- Responsible for the management and resolution of questions and problems that can occur.
- Ensure work is done in compliance with all relevant building and safety codes, landlord requirements, and quality expectations.
- Report project progress and provide budget updates to client.
- Communicate risks, action items, and project expectations in a clear manner.
- Prepare and manage budgets/cost estimates and construction schedules.
WHAT YOU NEED TO SUCCEED:
- Understanding of construction documents and building/landlord requirements.
- Ability to budget, schedule, negotiate, and control cost.
- High degree of familiarity with contract/subcontract documents, retail leases/landlord work letters, rules and regulations, and closeout packages.
- Working knowledge of materials and finishes and their proper applications.
- Familiarity with building codes, ADA, and construction specifications.
- Ability to manage time effectively to work within set parameters.
- Ability to communicate, both written and verbal, with all levels of project partners.
- Strong desire to learn, improve processes, and remain flexible.
- A positive attitude, strong conflict resolution skills, and willingness to jump in and help wherever needed.
YOUR TECHNICAL SKILLS:
- Microsoft Office abilities (Word, Excel, Outlook).
- Familiarity with/ability to learn AutoCAD, Revit, Adobe Suite, SketchUp, and construction management programs (Bluebeam, Autodesk Construction Cloud, Procore, etc.) as needed.
YOUR PROFESSIONAL EXPERIENCE & EDUCATION:
- 3-5 years of previous experience in retail construction or related field.
- Experience conducting site visits and reporting on findings.
- Bachelor’s degree in construction management, architecture, engineering, or related field.
ASG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientations, gender identity or expression, or any other characteristics protected by federal, state or local laws.
You can send your resume to We’re looking forward to meeting you.
Hi,
We have a position which is suitable to your skillset. Please go through the below JD and let me know your interest.
Title : Enterprise Solution Architect – Telecom
Location : Reston, VA
Relevant Experience (in Yrs.): 6 years
Detailed Job Description:
• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related technical field.
• 12+ years of IT experience across architecture, requirements & design, development, testing, or application support.
• 4+ years of MSO/Telecommunications experience with strong functional and technical skills in enterprise BSS systems and solutions architecture.
• 4+ years of experience architecting and designing large scale enterprise solutions.
• 2+ years of experience integrating or implementing complex systems including COTS, SaaS, and third party platforms using industry-standard frameworks and technologies.
• 2+ years of experience working within an architecture group on end to end strategic solutions and roadmaps.
• Deep knowledge of telecom domains including BSS/OSS (CRM, billing, order orchestration, inventory, assurance), AIOps, service assurance, field operations, customer experience, and digital channels.
• Practical experience with GenAI and LLMs (RAG, grounding, prompt engineering, evaluators, guardrails) and traditional ML (forecasting, anomaly detection, NLP, recommendations, CV optional).
• Knowledge of BSS, OSS, IT, and industry standards such as TMF, MEF, ITIL, IETF, IEEE (highly desired).
• Strong communication and interpersonal skills with the ability to communicate effectively with leadership and developers.
• Proven ability to lead large matrix managed technical teams across internal groups and multiple vendors.
• Experience driving and delivering complex full stack end to end solutions with an understanding of how architectural decisions impact delivery.
• Ability to develop solution vision, create solution architecture, and map capabilities to systems, integrations, and technology choices in collaboration with business owners, SMEs, and IT delivery teams.
• Involved across all phases of project lifecycle—from intake through implementation—to ensure solution continuity and alignment with architectural blueprints.
• Participates in feature definition, user story grooming, estimation, solution development, and architecture gap/issue resolution.
• Facilitates and leads requirements analysis and solution design workshops; performs analysis to determine integration and solution needs.
• Engages with business partners, product owners, and stakeholders to understand pain points, translate needs into system requirements, and ensure alignment with architectural vision.
• Accountable for ensuring solutions are well engineered, operable, maintainable, aligned with enterprise architecture, feasible to deliver, and capable of generating expected business value.
• Collaborates closely with IT delivery teams (platform architects, technical leads), release management, and project managers to resolve dependencies and avoid cross project impacts.
• Drives system integration efforts by defining interface specifications, technical design documents, and end to end data flows using established methodologies and tools.
• Actively contributes to implementation tasks, including research, proof of concepts, prototyping, compatibility testing, and new technology evaluations.
• Identifies necessary non-functional requirements (performance, security, operational), and supports the creation of conceptual architecture.
Thanks & Regards
Venkatesh Kundurthi
Team Lead || ASCII Group, LLC
Office: (248)-476-7600
Ext. 104; Direct:
38345 W. 10 Mile Rd, Ste.#365; Farmington, MI 48335
Email:
Website:
ROLE
We are seeking a Procurement Technician to support the National Park Service (NPS), Denver Service Center (DSC) in Denver, Colorado. In this role, you will support DSC’s procurement operations by providing day-to-day acquisition and administrative support that helps keep purchasing activities organized, compliant, and on schedule.
This is a full-time opportunity in which we'll provide competitive pay, comprehensive benefits, and job stability and security.
Apply today!
RESPONSIBILITIES
- Initiate and distribute purchase requests in the Financial and Business Management System (FBMS) under established procedures and timelines
- Enter and update procurement and financial data across multiple systems to maintain accuracy and compliance
- Process invoices in FBMS for review, approval, and payment
- Research payment requests and invoice discrepancies to identify issues and support resolution
- Coordinate corrective actions and provide timely status updates to stakeholders
- Communicate daily with project and contracting staff on invoice and payment matters
- Generate recurring and ad hoc reports, including obligation status, aging invoices, and procurement summaries
- Maintain audit trails, supporting documentation, and communication records
- Support additional procurement and administrative tasks for the Denver Service Center’s project teams as assigned
REQUIRED KNOWLEDGE, SKILLS, & ABILITIES
- Proficiency in Financial and Business Management System (FBMS)
- Proficiency in Microsoft Office (e.g., Word, Excel, and Outlook)
- Minimum typing speed of 50 words per minute and an accuracy rate of 98% or higher
- Close attention to detail
REQUIRED EXPERIENCE
- Minimum 2 years of hands-on federal contracting support experience
- Experience in processing procurement and payment documentation in compliance with Federal Acquisition Regulation (FAR) and agency policies
- Experience supporting contract administration, funding tracking, and financial reconciliation
EDUCATION
- High school diploma or equivalent required
- Undergraduate degree preferred
LOCATION
- Denver, CO 80225
TELEWORK
- Hybrid schedule: 50% onsite and 50% telework
CLEARANCE
- U.S. citizenship is required as it supports the U.S. federal government
- Must be able to complete the DOI/NPS background investigation and onboarding process prior to performance
- Must be able to obtain and maintain required DOI facility and system access credentials
CLIENT
- U.S. Department of the Interior (DOI)
TRAVEL
- Travel is not required
WORK HOURS
- 40 hours
- 8 hours a day
- 5 days a week
EMPLOYMENT CLASSIFICATION
- Employment Classification Eligibility — Non-exempt
RELOCATION
- Not eligible for relocation benefits
******************
KMRG, LLC is an Equal Opportunity/Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, ancestry, national origin, age, marital or civil partnership status, mental disability, physical disability, medical condition, pregnancy, maternity status, political affiliation, military or veteran status, genetic information, traits historically associated with race, or any other basis prohibited by federal, state, and/or local law.
Other Considerations. Applicants will be subject to a background investigation. Individual’s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 100% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 100% of the time.
Wireless CCTV, LLC (“WCCTV”) located in Richardson, Texas, is a subsidiary of Wireless CCTV Ltd originally established and located in the UK. WCCTV is the market leader for rapid deployment, mobile surveillance systems specifically designed to deliver video securely and efficiently via 4G LTE networks. ( ).
The Company prides itself on developing innovative, customer-focused products and providing world-class customer support services. The Company's range of video surveillance solutions includes:
- Rapid deployment pole cameras
- Mobile surveillance trailers
- Time lapse video services
The Company is looking for an experienced Customer Service / Sales Order Administration Supervisor who is looking for a challenging and diverse role in a small but fast-growing business environment. You will enjoy a “hands on” role focused on providing best in class customer service by building strong customer relationships while maximizing the value of WCCTV’s products and services.
Full-time position with work hours of Monday through Friday, 8:00 am to 5:00 pm and located onsite at our U.S. headquarters in Richardson, TX.
Customer Onboarding / Sales Order Administration
- Supervise Customer Success Representatives responsible for the onboarding and ongoing support of all new and existing customers.
- Serves as the primary point of coordination between customers and internal teams to ensure a smooth, efficient onboarding experience. Ensure orders are reviewed, validated, and processed within defined SLA timeframes while maintaining a high level of accuracy and consistency.
- Ensure internal staff are clearly communicating to customers the onboarding process, timelines, and next steps after placing an order ensuring that they have access to all required systems, documentation, and support resources.
- Coordinate closely with Service, Production, and Operations to confirm site details, order requirements, deployment readiness, and scheduling.
- Ensure staff members communicate order updates and/or changes to both internal teams and customers in a clear and timely manner.
- Ensure customers are followed up the next day following installation.
- Ensure accurate records, reporting, and visibility into onboarding status, account activity, and SLA performance within the ticketing system.
- Identify and resolve onboarding issues that could impact deployment timelines or customer satisfaction and serve as point of escalation as required.
- Monitor customer feedback and onboarding metrics, using data to continuously improve the onboarding experience.
- Support continuous improvement of onboarding processes, workflows, and documentation to improve efficiency and client experience.
- Implement and refine customer success tools and technologies to enhance efficiency and effectiveness.
Ongoing Customer Support
- Ensure that internal staff respond to all incoming calls and emails from customers and timely assistance is provided on their WCCTV surveillance equipment.
- Monitor ticket queue ensuring internal staff are initiating action on all tickets, monitor closure and ensures compliance for ticket resolution and response times meet established SLAs.
- Evaluate common areas/topics where customer questions arise and identify additional support and/or refresher training as needed.
- Analyze customer inquiry data to identify trends and insights, driving improvements in customer support processes and strategies.
- Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas & challenges. Advocates for customer needs internally, influencing product development and service offerings.
Supervisory Responsibilities:
- Effectively train, manage, and develop staff ensuring successful delivery of the customer success function, including agreed KPI’s.
- Responsible for the hiring, discipline and training of assigned staff in conjunction with Department Manager.
- Review time off requests and ensure adequate staff levels are in place at all times.
- Monitors staff performance ensuring all customer service level agreements (SLAs) are met or exceeded.
- Establish KPIs for staff, evaluate performance against KPIs and job responsibilities and conduct quarterly performance reviews. Takes remedial action as required if an individual’s performance does not meet the required standards.
- Conducts regular team meetings and 1-2-1s with direct report lines.
- Identify & implement improvements within the team to ensure efficiencies within all processes.
Education and Experience Requirements:
- High school degree or equivalent required; Associate degree in Business, Management or related discipline preferred.
- Minimum of four to six years of customer call center or customer facing help desk experience supporting technology related products required. Previous customer onboarding experience preferred.
- Two to three years of previous supervisory experience within a help desk, call center or related operation required.
- Previous experience working cross-functionally with Sales, Operations, Production advocating for customers.
- Proven track record of successfully developing and executing customer success strategies.
- A passion for helping customers succeed and a commitment to delivering exceptional service.
- Strong leadership and supervisory skills, with experience leading high-performing teams.
- Effective computer skills to include Microsoft Office, service ticketing systems, knowledge base, ERP and related computer software required. Experience with Zoho preferred.
- Experience developing, tracking and evaluating customer success performance metrics.
- Ability to multi-task, demonstrate initiative and focus on delivering high quality results leading to improved customer satisfaction.
- Strong problem-solving skills, analytical, and a proactive approach to addressing customer needs.
- Strong time management, organization and problem-solving skills required. Ability to work under pressure and with shifting priorities is a must.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with employees, customers, and internal teams.
Compensation and Benefits:
- Competitive salary range of $60,000 to $63,000 per year depending upon experience.
- 10 days paid vacation (increases with length of service) + seven (7) paid Company holidays.
- Company provided medical, dental, vision, FSA and life/AD&D insurance plans.
- 401k Plan with Company match of up to 4% and immediate vesting.
WCCTV is committed to the success of its employees and demonstrates this through our development of people. The successful candidate can expect to receive comprehensive training, coaching and support as well as opportunities for advancement.
WCCTV is an Equal Opportunity Employer.
