Resident Evil Jobs in Usa
3,218 positions found — Page 5
UNIT MANAGER - RN
Salary not disclosed
UNIT MANAGER - RN
Liberty Cares
With Compassion
At Liberty Healthcare and Rehabilitation Services, we promote a challenging, but rewarding opportunity in a caring environment.
We are currently seeking an experienced:
UNIT MANAGER - RN
JOB SUMMARY:
- Assist with the process of admissions to include interviewing, assessing, and completion of all pertinent paperwork.
- Assess resident needs, develop, and implement a care plan for each resident initially and on an ongoing basis as determined by the needs of the resident.
- Report to and obtain orders from physicians regarding each resident. May delegate this to Nurses, Medication Aides, Med Techs and Aides as appropriate and with supervision.
- Sets the tone and atmosphere for the Nursing Unit.
- Must be willing and able to work as a direct care nurse or aide.
- Must be willing and able to administer medications.
- Must be knowledgeable and adhere to all Liberty Senior Living Policies and Procedures and state rules and regulations. Supervises services for Facility in accordance with the Nurse Practice Act, Facility policies and procedures and the local, state and federal regulations.
- Obtain medication for each resident from contract pharmacy. May delegate this as appropriate and with supervision.
- Ensures treatments are completed by the Primary Staff Nurse/Treatment Nurse as scheduled during shift and documents appropriately as needed.
- Monitors specific skin tears and/or other skin conditions and documents at least weekly or more often if warranted in conjunction with treatment nurse (if appropriate).
- Performs CPR when needed.
- Deals with employee performance issues on a timely basis and documents actions. This includes issuing counseling forms and suspending or terminating staff at the discretion of the Director of Nursing.
- Makes suggestions toward improving patient care and/or working conditions.
- Documents concerns and reports to Director of Nursing.
- Promotes and maintains the highest moral and professional standards
- Ensures labs and orders from consults are completed properly and timely.
- Point Click Care – must utilize the program as designed and trained. Must complete audits for Nurses, Medication Aides, Med Tech and Aide task documentation. Must train and supervise the Nurses, Medication Aides, Med Techs and Aides in the use of Point Click Care for each resident.
- Responsible for supervision the resident care employees and implements and/or makes recommendation for disciplinary action as necessary.
- Participates in preparing and delivering job performance evaluations for resident care employees in accordance with company polices and returns to the DON.
- Ensures there is proper documentation of all resident care staff performance issues.
- Monitors, coaches and mentors to ensure ongoing quality performance of resident care staff.
- Assists in maintaining and updating job descriptions and employees records.
- Orients, trains and leads by example to ensure resident care staff are aware of and practicing by approved care policies and procedures.
- Assists in training medication administration to appropriate staff.
- Coordinate resident services with other professionals as ordered by the physician or as assessment and care plan dictate.
- Follow the facility infection control program, train staff, ensure compliance and assist with annual reviews.
- Order and maintain medical supplies as necessary with proper accounting program for charging residents for personal items.
- Conduct, document, and report weekly, monthly, quarterly, and annual assessments of resident as prescribed by the Point Click Care program. May delegate this to Nurses, Med Tech/Aides as appropriate with supervision.
- Coordinate with families and update families on a weekly and/or monthly basis on the status of resident as well as contacting immediately in the event of fall, sickness, etc.
- Maintain and supervise medication administration, medication ordering, medication count of controlled substances, and charting for each resident.
- Train resident care staff on emergency procedures to be followed regarding fire, disaster, and resident incident and care issues.
- Ensure proper staff coverage. Assume and arrange for on-call responsibilities and respond to calls of an emergency nature from resident and/or supervisor on duty as needed even if reporting to work is necessary to assess the situation.
- Follow all policies and procedures, model relationship and leadership abilities, and work cooperatively and supportively with the residents, family members and friends, professionals, Administrator, department heads, supervisors, and all other staff.
- Perform any other duties as assigned by the Director of Nursing.
- Must be willing and able to take on-call duty and be available by telephone during on-call periods.
JOB REQUIREMENTS:
- Must be at least 21 and have a high school diploma or equivalent. Must be a Registered Nurse with 3 years’ supervisory experience in ACH, CRCF or Skilled Care. Must be qualified as Supervisor-in-Charge based on the ACH/Skilled rules of the State of practice. Must have experience in working with geriatric and dementia residents. Must have excellent communication and interpersonal relationship skills.
- Must be able to be cheerful and represent a positive, professional first impression at all times.
- Must be willing to care for geriatric patients and have a genuine concern for their welfare.
- Must be willing to delegate, supervise, receive, understand, and follow orders.
- Must be willing to work and cooperate well with other nursing staff, other departments, and families and visitors.
- Must be kind and respectful to patients, staff, and visitors.
- Must be able to use equipment without jeopardizing the safety of self, others, or equipment and use supplies safely and economically.
- Demonstrates neat appearance, dress code, and good personal hygiene.
- Must read, know, and follow personnel, department, and Community policies and procedures.
- Must attend in-service training and other staff meetings as required as well as complete online training.
Visit for more information.
Background checks/drug-free workplace.
EOE.
PIbdaee6adb985-362
Liberty Cares
With Compassion
At Liberty Healthcare and Rehabilitation Services, we promote a challenging, but rewarding opportunity in a caring environment.
We are currently seeking an experienced:
UNIT MANAGER - RN
JOB SUMMARY:
- Assist with the process of admissions to include interviewing, assessing, and completion of all pertinent paperwork.
- Assess resident needs, develop, and implement a care plan for each resident initially and on an ongoing basis as determined by the needs of the resident.
- Report to and obtain orders from physicians regarding each resident. May delegate this to Nurses, Medication Aides, Med Techs and Aides as appropriate and with supervision.
- Sets the tone and atmosphere for the Nursing Unit.
- Must be willing and able to work as a direct care nurse or aide.
- Must be willing and able to administer medications.
- Must be knowledgeable and adhere to all Liberty Senior Living Policies and Procedures and state rules and regulations. Supervises services for Facility in accordance with the Nurse Practice Act, Facility policies and procedures and the local, state and federal regulations.
- Obtain medication for each resident from contract pharmacy. May delegate this as appropriate and with supervision.
- Ensures treatments are completed by the Primary Staff Nurse/Treatment Nurse as scheduled during shift and documents appropriately as needed.
- Monitors specific skin tears and/or other skin conditions and documents at least weekly or more often if warranted in conjunction with treatment nurse (if appropriate).
- Performs CPR when needed.
- Deals with employee performance issues on a timely basis and documents actions. This includes issuing counseling forms and suspending or terminating staff at the discretion of the Director of Nursing.
- Makes suggestions toward improving patient care and/or working conditions.
- Documents concerns and reports to Director of Nursing.
- Promotes and maintains the highest moral and professional standards
- Ensures labs and orders from consults are completed properly and timely.
- Point Click Care – must utilize the program as designed and trained. Must complete audits for Nurses, Medication Aides, Med Tech and Aide task documentation. Must train and supervise the Nurses, Medication Aides, Med Techs and Aides in the use of Point Click Care for each resident.
- Responsible for supervision the resident care employees and implements and/or makes recommendation for disciplinary action as necessary.
- Participates in preparing and delivering job performance evaluations for resident care employees in accordance with company polices and returns to the DON.
- Ensures there is proper documentation of all resident care staff performance issues.
- Monitors, coaches and mentors to ensure ongoing quality performance of resident care staff.
- Assists in maintaining and updating job descriptions and employees records.
- Orients, trains and leads by example to ensure resident care staff are aware of and practicing by approved care policies and procedures.
- Assists in training medication administration to appropriate staff.
- Coordinate resident services with other professionals as ordered by the physician or as assessment and care plan dictate.
- Follow the facility infection control program, train staff, ensure compliance and assist with annual reviews.
- Order and maintain medical supplies as necessary with proper accounting program for charging residents for personal items.
- Conduct, document, and report weekly, monthly, quarterly, and annual assessments of resident as prescribed by the Point Click Care program. May delegate this to Nurses, Med Tech/Aides as appropriate with supervision.
- Coordinate with families and update families on a weekly and/or monthly basis on the status of resident as well as contacting immediately in the event of fall, sickness, etc.
- Maintain and supervise medication administration, medication ordering, medication count of controlled substances, and charting for each resident.
- Train resident care staff on emergency procedures to be followed regarding fire, disaster, and resident incident and care issues.
- Ensure proper staff coverage. Assume and arrange for on-call responsibilities and respond to calls of an emergency nature from resident and/or supervisor on duty as needed even if reporting to work is necessary to assess the situation.
- Follow all policies and procedures, model relationship and leadership abilities, and work cooperatively and supportively with the residents, family members and friends, professionals, Administrator, department heads, supervisors, and all other staff.
- Perform any other duties as assigned by the Director of Nursing.
- Must be willing and able to take on-call duty and be available by telephone during on-call periods.
JOB REQUIREMENTS:
- Must be at least 21 and have a high school diploma or equivalent. Must be a Registered Nurse with 3 years’ supervisory experience in ACH, CRCF or Skilled Care. Must be qualified as Supervisor-in-Charge based on the ACH/Skilled rules of the State of practice. Must have experience in working with geriatric and dementia residents. Must have excellent communication and interpersonal relationship skills.
- Must be able to be cheerful and represent a positive, professional first impression at all times.
- Must be willing to care for geriatric patients and have a genuine concern for their welfare.
- Must be willing to delegate, supervise, receive, understand, and follow orders.
- Must be willing to work and cooperate well with other nursing staff, other departments, and families and visitors.
- Must be kind and respectful to patients, staff, and visitors.
- Must be able to use equipment without jeopardizing the safety of self, others, or equipment and use supplies safely and economically.
- Demonstrates neat appearance, dress code, and good personal hygiene.
- Must read, know, and follow personnel, department, and Community policies and procedures.
- Must attend in-service training and other staff meetings as required as well as complete online training.
Visit for more information.
Background checks/drug-free workplace.
EOE.
PIbdaee6adb985-362
Not Specified
UNIT MANAGER - RN - WOODHAVEN
🏢 Liberty Health
Salary not disclosed
UNIT MANAGER - RN - WOODHAVEN
Liberty Cares
With Compassion
****$20,000 Sign on bonus!****
At Liberty Healthcare and Rehabilitation Services, we promote a challenging, but rewarding opportunity in a caring environment.
We are currently seeking an experienced:
UNIT MANAGER - RN
JOB SUMMARY:
- Assist with the process of admissions to include interviewing, assessing, and completion of all pertinent paperwork.
- Assess resident needs, develop, and implement a care plan for each resident initially and on an ongoing basis as determined by the needs of the resident.
- Report to and obtain orders from physicians regarding each resident. May delegate this to Nurses, Medication Aides, Med Techs and Aides as appropriate and with supervision.
- Sets the tone and atmosphere for the Nursing Unit.
- Must be willing and able to work as a direct care nurse or aide.
- Must be willing and able to administer medications.
- Must be knowledgeable and adhere to all Liberty Senior Living Policies and Procedures and state rules and regulations. Supervises services for Facility in accordance with the Nurse Practice Act, Facility policies and procedures and the local, state and federal regulations.
- Obtain medication for each resident from contract pharmacy. May delegate this as appropriate and with supervision.
- Ensures treatments are completed by the Primary Staff Nurse/Treatment Nurse as scheduled during shift and documents appropriately as needed.
- Monitors specific skin tears and/or other skin conditions and documents at least weekly or more often if warranted in conjunction with treatment nurse (if appropriate).
- Performs CPR when needed.
- Deals with employee performance issues on a timely basis and documents actions. This includes issuing counseling forms and suspending or terminating staff at the discretion of the Director of Nursing.
- Makes suggestions toward improving patient care and/or working conditions.
- Documents concerns and reports to Director of Nursing.
- Promotes and maintains the highest moral and professional standards
- Ensures labs and orders from consults are completed properly and timely.
- Point Click Care – must utilize the program as designed and trained. Must complete audits for Nurses, Medication Aides, Med Tech and Aide task documentation. Must train and supervise the Nurses, Medication Aides, Med Techs and Aides in the use of Point Click Care for each resident.
- Responsible for supervision the resident care employees and implements and/or makes recommendation for disciplinary action as necessary.
- Participates in preparing and delivering job performance evaluations for resident care employees in accordance with company polices and returns to the DON.
- Ensures there is proper documentation of all resident care staff performance issues.
- Monitors, coaches and mentors to ensure ongoing quality performance of resident care staff.
- Assists in maintaining and updating job descriptions and employees records.
- Orients, trains and leads by example to ensure resident care staff are aware of and practicing by approved care policies and procedures.
- Assists in training medication administration to appropriate staff.
- Coordinate resident services with other professionals as ordered by the physician or as assessment and care plan dictate.
- Follow the facility infection control program, train staff, ensure compliance and assist with annual reviews.
- Order and maintain medical supplies as necessary with proper accounting program for charging residents for personal items.
- Conduct, document, and report weekly, monthly, quarterly, and annual assessments of resident as prescribed by the Point Click Care program. May delegate this to Nurses, Med Tech/Aides as appropriate with supervision.
- Coordinate with families and update families on a weekly and/or monthly basis on the status of resident as well as contacting immediately in the event of fall, sickness, etc.
- Maintain and supervise medication administration, medication ordering, medication count of controlled substances, and charting for each resident.
- Train resident care staff on emergency procedures to be followed regarding fire, disaster, and resident incident and care issues.
- Ensure proper staff coverage. Assume and arrange for on-call responsibilities and respond to calls of an emergency nature from resident and/or supervisor on duty as needed even if reporting to work is necessary to assess the situation.
- Follow all policies and procedures, model relationship and leadership abilities, and work cooperatively and supportively with the residents, family members and friends, professionals, Administrator, department heads, supervisors, and all other staff.
- Perform any other duties as assigned by the Director of Nursing.
- Must be willing and able to take on-call duty and be available by telephone during on-call periods.
JOB REQUIREMENTS:
- Must be at least 21 and have a high school diploma or equivalent. Must be a Registered Nurse with 3 years’ supervisory experience in ACH, CRCF or Skilled Care. Must be qualified as Supervisor-in-Charge based on the ACH/Skilled rules of the State of practice. Must have experience in working with geriatric and dementia residents. Must have excellent communication and interpersonal relationship skills.
- Must be able to be cheerful and represent a positive, professional first impression at all times.
- Must be willing to care for geriatric patients and have a genuine concern for their welfare.
- Must be willing to delegate, supervise, receive, understand, and follow orders.
- Must be willing to work and cooperate well with other nursing staff, other departments, and families and visitors.
- Must be kind and respectful to patients, staff, and visitors.
- Must be able to use equipment without jeopardizing the safety of self, others, or equipment and use supplies safely and economically.
- Demonstrates neat appearance, dress code, and good personal hygiene.
- Must read, know, and follow personnel, department, and Community policies and procedures.
- Must attend in-service training and other staff meetings as required as well as complete online training.
Visit for more information.
Background checks/drug-free workplace.
EOE.
PI2d907def788b-362
Liberty Cares
With Compassion
****$20,000 Sign on bonus!****
At Liberty Healthcare and Rehabilitation Services, we promote a challenging, but rewarding opportunity in a caring environment.
We are currently seeking an experienced:
UNIT MANAGER - RN
JOB SUMMARY:
- Assist with the process of admissions to include interviewing, assessing, and completion of all pertinent paperwork.
- Assess resident needs, develop, and implement a care plan for each resident initially and on an ongoing basis as determined by the needs of the resident.
- Report to and obtain orders from physicians regarding each resident. May delegate this to Nurses, Medication Aides, Med Techs and Aides as appropriate and with supervision.
- Sets the tone and atmosphere for the Nursing Unit.
- Must be willing and able to work as a direct care nurse or aide.
- Must be willing and able to administer medications.
- Must be knowledgeable and adhere to all Liberty Senior Living Policies and Procedures and state rules and regulations. Supervises services for Facility in accordance with the Nurse Practice Act, Facility policies and procedures and the local, state and federal regulations.
- Obtain medication for each resident from contract pharmacy. May delegate this as appropriate and with supervision.
- Ensures treatments are completed by the Primary Staff Nurse/Treatment Nurse as scheduled during shift and documents appropriately as needed.
- Monitors specific skin tears and/or other skin conditions and documents at least weekly or more often if warranted in conjunction with treatment nurse (if appropriate).
- Performs CPR when needed.
- Deals with employee performance issues on a timely basis and documents actions. This includes issuing counseling forms and suspending or terminating staff at the discretion of the Director of Nursing.
- Makes suggestions toward improving patient care and/or working conditions.
- Documents concerns and reports to Director of Nursing.
- Promotes and maintains the highest moral and professional standards
- Ensures labs and orders from consults are completed properly and timely.
- Point Click Care – must utilize the program as designed and trained. Must complete audits for Nurses, Medication Aides, Med Tech and Aide task documentation. Must train and supervise the Nurses, Medication Aides, Med Techs and Aides in the use of Point Click Care for each resident.
- Responsible for supervision the resident care employees and implements and/or makes recommendation for disciplinary action as necessary.
- Participates in preparing and delivering job performance evaluations for resident care employees in accordance with company polices and returns to the DON.
- Ensures there is proper documentation of all resident care staff performance issues.
- Monitors, coaches and mentors to ensure ongoing quality performance of resident care staff.
- Assists in maintaining and updating job descriptions and employees records.
- Orients, trains and leads by example to ensure resident care staff are aware of and practicing by approved care policies and procedures.
- Assists in training medication administration to appropriate staff.
- Coordinate resident services with other professionals as ordered by the physician or as assessment and care plan dictate.
- Follow the facility infection control program, train staff, ensure compliance and assist with annual reviews.
- Order and maintain medical supplies as necessary with proper accounting program for charging residents for personal items.
- Conduct, document, and report weekly, monthly, quarterly, and annual assessments of resident as prescribed by the Point Click Care program. May delegate this to Nurses, Med Tech/Aides as appropriate with supervision.
- Coordinate with families and update families on a weekly and/or monthly basis on the status of resident as well as contacting immediately in the event of fall, sickness, etc.
- Maintain and supervise medication administration, medication ordering, medication count of controlled substances, and charting for each resident.
- Train resident care staff on emergency procedures to be followed regarding fire, disaster, and resident incident and care issues.
- Ensure proper staff coverage. Assume and arrange for on-call responsibilities and respond to calls of an emergency nature from resident and/or supervisor on duty as needed even if reporting to work is necessary to assess the situation.
- Follow all policies and procedures, model relationship and leadership abilities, and work cooperatively and supportively with the residents, family members and friends, professionals, Administrator, department heads, supervisors, and all other staff.
- Perform any other duties as assigned by the Director of Nursing.
- Must be willing and able to take on-call duty and be available by telephone during on-call periods.
JOB REQUIREMENTS:
- Must be at least 21 and have a high school diploma or equivalent. Must be a Registered Nurse with 3 years’ supervisory experience in ACH, CRCF or Skilled Care. Must be qualified as Supervisor-in-Charge based on the ACH/Skilled rules of the State of practice. Must have experience in working with geriatric and dementia residents. Must have excellent communication and interpersonal relationship skills.
- Must be able to be cheerful and represent a positive, professional first impression at all times.
- Must be willing to care for geriatric patients and have a genuine concern for their welfare.
- Must be willing to delegate, supervise, receive, understand, and follow orders.
- Must be willing to work and cooperate well with other nursing staff, other departments, and families and visitors.
- Must be kind and respectful to patients, staff, and visitors.
- Must be able to use equipment without jeopardizing the safety of self, others, or equipment and use supplies safely and economically.
- Demonstrates neat appearance, dress code, and good personal hygiene.
- Must read, know, and follow personnel, department, and Community policies and procedures.
- Must attend in-service training and other staff meetings as required as well as complete online training.
Visit for more information.
Background checks/drug-free workplace.
EOE.
PI2d907def788b-362
Not Specified
C
CNA | Day Shift | $5,000 Sign-On
Salary not disclosed
CNA | Day Shift | $5,000 Sign-On
ABOUT THE LEGACY LIVING AND REHABILITATION CENTER
The Legacy Living and Rehabilitation Center, part of Campbell County Healths comprehensive system of care facilities, is a long-term care facility offering both long-term care and short-term rehabilitation services in Gillette, Wyoming. Built with our residents and their families in mind, we are committed to providing dignified care and purposeful living every day.
To be responsive to our employees needs we offer:
- $5,000 Sign-On Bonus
- Retention Bonus every 6 Months
- Generous PTO accrual (increases with tenure)
- Paid sick leave days
- Medical/Dental/Vision
- Health Savings Account, Flexible Spending Account, Dependent Care Savings Account
- 403(b) with employer match
- Early Childhood Center, discounted on-site childcare
- And more! Click here to learn more about our full benefits package
JOB SUMMARY
The Certified Nursing Assistant (CNA) provides each of their assigned residents with routine daily nursing care and services following the current federal, state, and local standards, guidelines, and regulations that govern long-term care and assisted living facilities. The Certified Nursing Assistant (CNA) ensures that the highest degree of quality care can be provided to our residents at all times.
Full Time | Night Shift
ESSENTIAL FUNCTIONS
- Receive and report resident status at the beginning and end of each shift and as needed
- Provide personal care to residents per their individualized plan of care
- Document all pertinent information regarding care as assigned
- Report all changes in residents conditions to the Nursing Supervisor as soon as practical
- Prepare residents for meals and assist to and from the dining areas
- Record residents fluid/food intake
- Assist residents with toilet, dental, hair, and bath care
- Keep residents dry and clean
- Make room checks and verify resident location
- Keep residents rooms neat and clean
- Assist residents with dressing/undressing as necessary
- Prepare residents for activity and social events (church, services, parties, visitors, etc.)
- Transport residents to/from appointments, activity and social programs, etc
- Assist residents to walk with or without self-help devices as instructed
- Perform vital signs, B/Ps, weights and other trained procedures as directed by management
- Complete prevention and restorative care that includes but not limited to PROM, AROM, ambulation, transferring, bathing, grooming, and all other ADL care
- Assist in turning, positioning, and repositioning of residents
- Demonstrate a passion for caring as evidenced by interaction with co-workers, residents, families, and visitors
- Maintain and support a culture of compliance, ethics and integrity
- Maintain confidentiality and rights of resident, family, employee, and facility information in compliance with PHI HIPAA policies and applicable regulations
- Maintain safe work environment and exhibits safe work practices
- Perform all other duties as assigned
JOB QUALIFICATIONS
- Education
- High School Diploma or GED
- Graduate of a State-approved CNA program
- CPR Certification within 30 days of hire.
- Certification
- Current CNA license in the State of Wyoming
- Experience
- Previous CNA experience preferred but not required
PI2cd765a6182b-26289-39480784
Not Specified
Job Nursing Director
✦ New
Salary not disclosed
Join Sunrise Senior Living
When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.
Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 7th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.
The ColonnadesJob ID: 2
Job Overview*Relocation Assistance to Charlottesville, VA*
The Resident Care Director (RCD) serves as the nursing clinical leader for the community and is responsible to lead and manage the health and wellness along with coordination of care and services to residents within the community. Responsible for oversight and implementation of all Care programs, regulatory compliance, recruiting, and performance management.
Responsibilities & QualificationsResponsibilities:
As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:
Managing Health and Wellness:
- Provides strategic leadership for resident care in the community by managing, directing, and monitoring the nursing team as applicable by State/Provincial law, to promote the health and wellness of the resident population.
- Provides clinical care through the direct application of the nursing process; performs and documents resident assessments and progress notes, evaluates changes in care needs, completes Individualized Service Plans (ISP)/Individualized Care Plan (ICP), provides or delegates hands-on clinical care as indicated by the plan of care, and evaluates resident outcomes.
- Collaborates with physicians, pharmacists, and other clinical providers to coordinate care and services for the residents.
- Serves as the CLIA Director as applicable for the community and according to the federal and state/provincial requirements.
- Partners with Neighborhood Coordinators to promote an integrated and collaborative approach to wellness operations and resident care.
- Collaborates with Sales partners to determine community capability and assess potential residents' appropriateness for move-in.
- Seeks direction from a Registered Nurse as needed in accordance with state/provincial regulations and nurse practice acts.
Medication Management:
- Provides strategic leadership for resident care in the community by managing, directing, and monitoring the medication care managers, as applicable by State/Provincial law, to promote the health and wellness of the resident population.
- Provides oversight of the community medication management program to promote resident safety in the medication use process including onboarding, training, and performance reviews.
- Provides clinical training and education, as needed, to nurses, medication care managers, care managers, and others who provide resident care. Performs skill evaluation to assure clinical capability of care team members.
Quality Assurance and Regulatory Compliance:
- Tracks, trends, and reports clinical quality data to identify risk.
- Participates actively as a member of the community Quality Assurance and Performance Improvement committee.
- Leads clinical quality and process improvement initiatives within the community to mitigate risk and improve resident care outcomes.
- Recruits, hires, and trains clinical team members and is responsible for performance management, evaluations, and engagement.
- Completes direct report team member staffing and scheduling according to operational and budgetary guidelines.
- Partners with the community leadership team to promote resident safety and compliance with Risk Management and OSHA/British Columbia Workers Compensation Act and Occupational Health and Safety Regulation requirements.
- Serves as the ICC and CLIA Director as applicable for the community.
- Responsible for infection control programming, including delegation of infection control preventionist, as per state/provincial requirements.
- Assures compliance with all Federal, State/Provincial, board of nursing, and other applicable regulations.
Financial Management:
- Manages the department budget to include labor/labour and other expenses and understands it's impact on the community's bottom line.
- Processes and submits monthly expenses and budget data in a timely manner, per Sunrise policies and internal business controls.
- Understands the internal costs associated with all Sunrise resident care programs.
Training, Leadership and Team Member Development:
- Partners with the Regional Director of Resident Care and/or Executive Director in the delivery and participation in Sunrise University training and self-study programs.
- On-boards new RCD leaders and other department coordinators as needed.
- Develops a working knowledge of state/provincial regulations and ensures compliance through supervising and coaching team members.
- Completes clinical team member staffing and scheduling according to operational and budgetary guidelines when assigned to a community.
- Holds clinical team accountable, corrects actions when necessary, and documents.
- Attends regular meetings; Stand Up, Cross Over, Department Head, Town Hall, QAPI, and others as directed by the Executive Director.
- Keeps abreast of professional developments in the field by reading and attending conferences and training sessions.
- Maintains compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.
- Graduate of an accredited college or school of nursing with a current state/provincial license as a professional Registered Nurse (RN).
- Minimum two (2) years RN experience with at least one (1) year experience in home health, assisted living, or long-term care environment preferred.
- Minimum of one (1) year nursing management experience, including hiring, coaching, performance management, scheduling, and daily operations supervision.
- Certified in CPR and First Aid.
- Demonstrated knowledge of applied nursing practices, techniques, and methods in accordance with federal, state/provincial and board of nursing requirements.
- Knowledge of infection control practices and prevention of disease transmission.
- Ability to delegate assignments to the appropriate individuals based on their demonstrated skill capability and in compliance with all regulations.
- Experience in tracking, trending, and analysis of clinical performance data preferred.
- Experience in quality and clinical process improvement and risk assessment preferred.
- Experience in staff development, training, and/or clinical education preferred.
- Proven ability to handle multiple priorities, organize efficiently, and manage time effectively.
- Demonstrated critical thinking, clinical judgment, and decision-making skills.
- Computer proficiency with electronic medical records, the Microsoft Office suite, and the ability to learn new applications.
- Ability to work weekends, evenings and flexible hours as needed for resident care/services, including 24/7 on call responsibility.
Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that Positively shines with everything you need to reach your goals at work and in your life.
We also offer benefits and other compensation that include:
- Medical, Dental, Vision, Life, and Disability Plans
- Retirement Savings Plans
- Employee Assistant Program / Discount Program
- Paid time off (PTO), sick time, and holiday pay
- Daily Pay offered to get paid within hours of a shift (offered in the U.S. only)
- Tuition Reimbursement
Not Specified
B
Leasing Specialist
Salary not disclosed
B I R G E & H E L D
Investing in Communities to Transform Lives.
Supporting 280 Unit Multifamily Community
WHO WE ARE
It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.
At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”
POSITION OVERVIEW
The Customer Experience Associate plays a pivotal role in delivering exceptional customer service to prospective and current residents. This individual is responsible for fostering strong relationships, understanding the unique needs of prospects and residents, addressing day-to-day challenges, and collaborating with cross functional teams to ensure seamless operations. They act as the first point of on-site contact for residents and prospects, representing the company’s commitment to quality and satisfaction. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level.
KEY RESPONSIBILITIES
Relationship Building with Prospects
- Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
- Engage proactively with prospects to build strong relationships and create a positive first impression of the company.
- Assist potential residents by providing detailed information about available units, community amenities, and leasing options.
- Follow up with leads from the off-site sales and leasing team, as they are integrated into the property portfolio(s), to support lease closings and maintain a seamless prospect journey.
- Implement and support resident events or activities to enhance the community experience.
- Understanding Prospect and Resident Needs
- Conduct needs assessments to match prospects with the most suitable units based on their preferences and requirements.
- Develop a thorough understanding of apartment layouts, features, and community amenities to address inquiries with confidence and accuracy.
Resident Resolution
- Serve as the primary point of contact for residents reporting concerns, ensuring timely responses and resolutions.
- Troubleshoot and resolve minor resident concerns, including maintenance requests, billing questions, and general inquiries.
- Collaboration with the Resident Screening team (as integrated into your property portfolio(s)) to optimize leasing performance and align with property goals through standard communication channels and routine touchpoints.
- Track and manage all leasing data, including prospects, applications, and resident information, within the company’s software systems.
- Coordinate with the Resident Screening team to confirm applications are processed timely and applicants are well informed and prepared for the move-in procedure.
Data Management
- Maintain accurate and up-to-date records within the company’s property management software (Onesite).
- Prepare and present regular reports on resident satisfaction, leasing performance, and operational key performance indicators (KPIs) to leadership.
Collaboration with Central Property Operations
- Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
- Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
- Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.
Day-to-Day Tasks
- Assist in handling various administrative tasks, including preparing leasing documents, updating resident records, and managing correspondence.
- Support community events or initiatives aimed at enhancing resident experience.
- Understand and adhere to standard operating procedures.
- Collaborate with offsite teams as they are integrated into the property portfolio(s), ensuring alignment, operational continuity, and overall operational success of the community or communities.
EDUCATION, EXPERIENCE, AND SKILLS
- Demonstrated passion for customer service.
- Strong interpersonal skills with a customer- focused mindset.
- Strong verbal and written communication skills.
- One (1) year or more years in a customer service, sales, or customer facing role.
- Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement next steps.
- Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
- Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
- A desire for professional development and continued learning.
- Ability to manage one’s time.
- Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.
WHAT WE OFFER
- Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
- Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
- Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
- Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
- Save on living expenses with exclusive employee discounts at Birge & Held properties.
- Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
- Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
- Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
- Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
- Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
- Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.
Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.
#INDOS
Not Specified
B
Operations Manager
🏢 Birge & Held
Salary not disclosed
B I R G E & H E L D
Investing in Communities to Transform Lives.
WHO WE ARE
It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.
At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”
POSITION OVERVIEW
The Operations Manager is responsible for overseeing the day-to-day operations of multiple multifamily apartment communities, ensuring they operate efficiently, maintain excellent curb appeal, and provide an exceptional experience for residents and prospects. This role includes managing the on-site Customer Experience Team, optimizing resident satisfaction, working alongside Birge & Held’s offsite centralized team members and ensuring the property’s value is maximized through operational excellence and attention to detail. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level. This role will report to the Regional Property Manager.
KEY RESPONSIBILITIES
Property and Asset Management
- Work cross-functionally across all teams to ensure eviction processes are performed according to company policy.
- Oversee all aspects of the apartment communities to maintain financial goals and metrics, ensure the properties are well-maintained and meet company standards.
- Regularly inspect your designated assets’ physical condition, ensuring great curb appeal, clean common areas, and are a safe environment.
- Coordinate and supervise repairs, and upgrades to maintain property enhancements and product availability.
- Monitor and manage budgets ensuring cost-effectiveness without compromising quality.
- Submit Property Owners Protection Insurance Company (POPIC) claims per our standard operating procedures (SOPs).
Team Leadership and Management
- Recruit, develop, train, and lead the on-site Customer Experience Team to deliver high-quality resident and prospect interactions.
- Establish and document performance goals for team members and provide regular feedback to encourage professional growth and accountability.
- Foster a collaborative and resident-focused culture to drive excellence in service delivery.
- Resident & Prospect Satisfaction
- Oversee the customer experience to ensure residents and prospects receive timely, courteous, and professional service.
- Monitor resident feedback and satisfaction scores to identify areas for improvement and implement changes to enhance the resident experience.
- Provide support and guidance for unresolved resident concerns, ensuring prompt and effective resolutions that align with company policies.
Leasing and Prospect Engagement
- Collaborate cross-functionally with the Marketing team to support marketing efforts and lead generation to maintain occupancy and revenue goals.
- Ensure the sales process, including tours, move-ins, and move-outs, are seamless and professional.
- Monitor feedback and collaborate cross-functionally to enhance the customer experience.
Collaboration with Central Property Operations
- Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
- Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
- Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.
Compliance and Reporting
- Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily communities to ensure compliance with local regulations, company policies, and industry standards.
- Maintain accurate records for resident interactions, leasing, maintenance, and other operational activities.
- Prepare and present regular reports on property performance, resident satisfaction, and operational efficiency to senior management.
EDUCATION, EXPERIENCE, AND SKILLS
- Demonstrated passion for customer service.
- Strong interpersonal skills with a customer-focused mindset.
- Strong verbal and written communication skills.
- A minimum of three (3) years of management experience leading a team.
- A minimum of two (2) years of customer service experience working within the multi-family or hospitality industry, preferred.
- Experienced in property financial analysis and must be able to read and understand financial reports.
- Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
- Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement the next steps.
- Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
- Must be able to effectively manage in a crisis.
- A desire for professional development and continued learning
- Ability to manage one’s time effectively and productively.
- Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.
- A High school diploma or equivalent (e.g., GED) required.
WHAT WE OFFER
- Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
- Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
- Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
- Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
- Save on living expenses with exclusive employee discounts at Birge & Held properties.
- Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
- Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
- Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
- Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
- Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs.
- Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
- Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.
Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.
Not Specified
P
Operations Associate
Salary not disclosed
Who We Are: The Picerne Group is a privately held and internally funded investment company. Our culture reflects the level of care and commitment that ownership inspires. We look for people who are bright, thoughtful and invested in working together to discover the best that they can be individually and as a member of our team.
About the Position: The Operations Associate will be trained in the day-to-day resident relations interaction with the goal of creating a sense of community and a highly sought-after resident lifestyle with high retention and renewal rates. The Operations Associate will also be exposed on sales strategies including prospecting, qualifying and closing potential residents and then on executing a lease. This position will have growth potential throughout the portfolio.
Key Position Responsibilities:
- Create and build a strong Picerne Resident experience brand that supports the sales team and builds exceptional resident relationships to encourage resident retention
- Handle day-to-day Resident relations tasks to provide a luxury lifestyle brand
- Support the Sales team on the sales funnel
- Weekend availability required.
Tangibles:
- Daily tasks include checking the community email, walking the property, checking the mailrooms and securing loose packages, resupplying coffee, calling residents for packages, dry cleaning pick-up and delivery, food delivery, scheduling vendors for maintenance
- Responsibilities include welcoming new residents by sending welcome emails and scheduling the move-in, including applicable resident communication sign ups
- Receive on-site rent payments
- Handle resident feedback or complaints, write resident incident reports and work with the team for solutions
- Report lease violations
- Initiate Self-Guided Tours for the property
- Handle Guided Tours and prospects as aligned with the General Manager
- Handle package delivery and other high touch Resident Relations tasks as needed
- Be knowledgeable on Resident services, hours of operations, in-house events, directions, etc.
- Handle move-out process of residents
- Collaborate with the General Manager on all Resident Incident Reports and ensure recovery of the Residents
- Analyze resident feedback from the Reputation Management software and suggest ways to improve ratings
Qualifications:
- Ability to multi-task and work well in a fast-changing environment
- Recent graduates or current college students (Juniors/Seniors) are encouraged
- Excellent interpersonal skills
- A team player who is resourceful and self-motivating, with the ability to learn on the job through colleagues and technical resources and likewise, pass on learned techniques to others
- Ability to work in a fast-paced environment.
- Ability to multitask and prioritize tasks
- Positive, can-do attitude
- Knowledge of Yardi, and other related residential software application not required
- Flexibility in this role is essential as the hours of work can vary to include Resident events or activations
Competencies:
- Excellent organizational and time management skills
- Ability to initiate and foster relationships, persuasive communicator, and excellent interpersonal skills
- Ability to anticipate and resolve issues inherent to residential lifestyle living and developing resourceful and creative solutions
- Standard of excellence, diplomacy and attention to detail aligned with the Picerne Residential culture, desire to consistently deliver high-impact resident service experience
- Creativity to build momentum and excitement for residents with each event
- Entrepreneurial, make-it-happen approach, resourceful, and sense of fulfillment from connecting-the-dots and making results happen
- Flexibility to adapt to a varied work schedule based on regular business hours plus event demands (overtime, nights, weekends, and ability to travel - when necessary)
Physical Requirements:
- Prolonged periods of sitting at a desk while working on a computer
- Prolonged periods of standing and walking
- Must be able to lift up to 15 pounds
What We Offer: Happy, healthy employees enhance our ability to assist our residents. That's why Picerne Residential strives to offer a competitive and robust benefits package to our team members!
- 401k retirement benefits with employer match
- Medical insurance
- Dental coverage
- Vision coverage
- Basic life coverage
- Paid vacation and sick leave
- 9 paid company holidays
- Career advancement opportunities within our growing organization
Compensation: $65,000- $73,000. Compensation may vary depending on a number of factors, including candidate’s qualifications, skills, competencies, and experience
Location: The position is required to be onsite full time at Kaia, located at 2457 Lomita Blvd, Lomita, CA 90717. Weekend availability required.
The Picerne Group is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website:
Not Specified
B
Customer Experience Associate
🏢 Birge & Held
Salary not disclosed
B I R G E & H E L D
Investing in Communities to Transform Lives.
Who We Are
It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.
At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”
Position Overview
The Customer Experience Associate plays a pivotal role in delivering exceptional customer service to prospective and current residents. This individual is responsible for fostering strong relationships, understanding the unique needs of prospects and residents, addressing day-to-day challenges, and collaborating with cross functional teams to ensure seamless operations. They act as the first point of on-site contact for residents and prospects, representing the company’s commitment to quality and satisfaction. The success of this role will be measured by attainment of a predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level.
Key Responsibilities
Relationship Building with Prospects
- Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
- Engage proactively with prospects to build strong relationships and create a positive first impression of the company.
- Assist potential residents by providing detailed information about available units, community amenities, and leasing options.
- Follow up with leads from the off-site sales and leasing team to support lease closings and maintain a seamless prospect journey.
- Implement and support resident events or activities to enhance the community experience.
Understanding Prospect and Resident Needs
- Conduct needs assessments to match prospects with the most suitable units based on their preferences and requirements.
- Develop a thorough understanding of apartment layouts, features, and community amenities to address inquiries with confidence and accuracy.
Resident Resolution
- Serve as the primary point of contact for residents reporting concerns, ensuring timely responses and resolutions.
- Troubleshoot and resolve minor resident concerns, including maintenance requests, billing questions, and general inquiries.
- Collaboration with the Resident Screening team (as integrated into your property portfolio(s)) to optimize leasing performance and align with property goals through standard communication channels and routine touchpoints.
- Track and manage all leasing data, including prospects, applications, and resident information, within the company’s software systems.
- Coordinate with the Resident Screening team to confirm applications are processed timely and applicants are well informed and prepared for the move-in procedure.
Data Management
- Maintain accurate and up-to-date records within the company’s property management software (Onesite).
- Prepare and present regular reports on resident satisfaction, leasing performance, and operational key performance indicators (KPIs) to leadership.
Collaboration with Central Property Operations
- Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
- Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
- Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.
Day-to-Day Tasks
- Assist in handling various administrative tasks, including preparing leasing documents, updating resident records, and managing correspondence.
- Support community events or initiatives aimed at enhancing resident experience.
- Understand and adhere to standard operating procedures.
Education, Experience, And Skills
- Demonstrated passion for customer service.
- Strong interpersonal skills with a customer- focused mindset.
- Strong verbal and written communication skills.
- One (1) year or more years in a customer service, sales, or customer facing role.
- Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement next steps.
- Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
- Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
- A desire for professional development and continued learning.
- Ability to manage one’s time.
- Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.
What We Offer
- Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
- Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
- Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
- Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
- Save on living expenses with exclusive employee discounts at Birge & Held properties.
- Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
- Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
- Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
- Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
- Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
- Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.
Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.
Not Specified
T
Residential Service Associate
✦ New
Salary not disclosed
Position: Resident Service Associate
Location: Silver Spring, MD – The Pearl
Reports to: Property Manager, The Pearl
Position Type: Full Time
Objective:
The Tower Companies seeks a dynamic, driven individual to serve as the Resident Service Associate of The Pearl, a premier Class A luxury apartment community in downtown Silver Spring, Maryland. At the edge of Rock Creek Park, the Pearl is a short walk to the Metro’s Red Line. The building is beautifully designed by Baltimore-based architects, Design Collective, and is filled with light and natural materials. Living at The Pearl provides residents with innovative ways to revitalize their minds and bodies by offering a peaceful retreat from the hustle and bustle of everyday life. A place to find balance, be happy and Live Wisely! The Pearl offers a luxurious experience, while maintaining Gold LEED certification. Sustainability is a hallmark of this Tower asset. The Pearl is a part of the larger Blairs District, which consists of 4 high-rise buildings, 80 townhouse units, retail and an office building on a 27-acre campus.
As a Residential Service Associate, you serve as the front-line Tower ambassador to our new and current residents at The Pearl. You are helping to build a community, one resident at a time! You take a genuine interest in those around you and representing Tower to the best of your abilities. You enjoy providing top tier customer service to all. You build trust the residents need to feel taken care of. You take pride in your residents, your community, your sales office, your coworkers, and most importantly, yourself and your work!
Key Responsibilities:
As a Residential Service Associate, you are empowered to make things happen every day at The Pearl! Prepare to give your guests an incredible client experience they will not forget! Be the difference! The Residential Service Associate responsibilities include but are not limited to:
- Know the residents and building and exceed resident expectations by anticipating their needs.
- Monitor resident (and building) service requests to ensure timely completion and do daily follow up calls upon completion to ensure resident satisfaction; identify and report emerging trends.
- Monitor common areas inside and outside the building by checking for cleanliness and functionality of all equipment (e.g., coffee machine, electronics, fitness equipment); monitor trash & compactor, garages, parking lot, and recycling programs as needed; Submit and track service requests, as needed.
- Manage resident communications such as preparing community messages, warning and lease violation letters and announcing these messages as well as service interruptions and scheduled maintenance.
- Collaborate in execution of monthly resident lifestyle events and District-wide events (evening hours required).
- Administer resident and visitor parking, fob activations/reservations, amenity reservations (schedule, charges, pre- and post-inspections), and schedule elevator reservations.
- Receive and process fair housing and accommodation requests and transfer requests; submit for approval and follow through to completion & resident satisfaction
- Resolve resident issues and concerns professionally and promptly. Own issues as they arise and ensure follow up for all matters.
- Ensure follow up needed to ensure residents are adhering to lease agreement, policies and procedures.
- Respond to on-site emergencies, as needed, within a reasonably short response time.
- Support the financial performance of the property in accordance with the established budget. Maximize additional income by selling services and accurately charging fees (e.g., amenities, hospitality suites, parking, pets, and printers).
- Support, cultivate and maintain a strong high level professional relationship with the Concierges, Sales, Finance and Maintenance Teams – keep concierges well informed, monitor incident reports and follow-up as needed; Monitor vendors’ actions on site and coordinate escorts for occupied apartments.
- Create an operating environment that assures consistent resident engagement, yields outstanding customer satisfaction ratings and community reviews.
- Document your calls, emails, tours, follow up and anything else in Yardi and CRM to account for your work each day.
- Take the initiative and make plans to attend outreach events such as community events and career fairs to interact with people about our incredible offerings.
- Walk available or targeted apartments to ensure they are rent-ready.
- Support future residents before and during the move- in process – do a final walk-through of the apartment, schedule elevator reservations, contact resident within 72 hours of move, complete and collect move-in inspection checklists, and coordinate with maintenance as necessary. Be ready on move-in day (keys, checklist, a welcoming smile).
- Other duties and responsibilities as assigned by the Property Manager. Perform work outside this position as assigned by the Property Manager to facilitate the efficient operation of The Blairs, not to exceed fifty percent of working time.
Position Requirements & Qualifications:
- A minimum of 2 or 3 years of full time successful work experience in a customer service role
- A commitment to excellence and an elevated service experience as demonstrated through positive words and actions.
- Strong command of the English language; verbal and in writing
- Determined, persistent and consistent follow up actions until issues are resolved.
- Ability to diffuse difficulty situations by employing customer service strategies and maintaining a positive attitude of service.
- Outstanding work ethic; reliable, on time, trusted to work independently
- Maturity and grace in all situations; discernment to know when to escalate an issue to management.
- Coachable and teachable with a strong desire to learn and stay current in techniques and industry trends
- Team oriented; thoughtful, respectful and considerate of others. Never putting self ahead of the team.
- Social media and computer savvy; able to pick up on software programs easily.
- Microsoft Office Suite skills and experience required.
- Strong organizational skills and natural detail orientation; maintaining consistent documentation of work utilizing systems provided.
- Capable of effectively managing multiple initiatives simultaneously.
- Required to work at least one weekend a month in rotation, or as needed and assigned.
- Candidates under consideration for hire must submit to and pass a background check and drug screening according to Tower’s hiring standards and be willing to work in-office.
Preferred Qualifications include:
- College Degree preferred
- Multifamily residential experience highly preferred
The Tower Companies is an equal opportunity employer and offers a collaborative and exciting work environment, competitive salary and excellent benefits, which include medical, dental and vision coverage, as well as a 401(k) plan.
If you’re interested in this position and working for The Tower Companies, please apply via our candidate portal at No phone calls please.
About The Tower Companies
For three generations, the family-owned Tower Companies has maintained a commitment to responsible development and envisions a world where buildings inspire and enrich the lives of their occupants, and create positive social change. The green building leader owns, develops, and manages over 5 million square feet in the Washington, D.C. metropolitan area consisting of office buildings, office parks, lifestyle centers, regional malls, eco-progressive live-work-play communities and hotels with over 8,000,000 SF in the development pipeline. The Tower Companies built Blair Towns, the first LEED certified apartments in the country, and is an international authority in the industry. We have been recognized for our commitment to sustainability and energy independence by numerous national organizations and federal agencies, including US Green Building Council, US Department of Energy and the US Environmental Protection Agency.
Not Specified
C
Speech-Language Pathologist
Salary not disclosed
*Come join our growing therapy team. Part-time & PRN Positions Available. Relocation assistance may be available for qualifying candidates!*
*Overview:*
Our mission is to create a great place to work and a great place to live. Join our team as a Speech Language Pathologist and contribute to our mission of enhancing the communication and swallowing abilities of individuals through speech therapy interventions. As a Speech Language Pathologist, you will play a vital role in assessing, diagnosing, and treating speech and language disorders to improve the quality of life for our patients.
*Position Purpose*
The primary purpose of this job position is to identify and meet the speech-language therapy and related service needs of each resident in accordance with physician orders and the resident plan of care as well as federal, state and local standards, guidelines and regulations to ensure that the highest quality of resident care is maintained at all times. The SLP assumes the authority, responsibility and accountability necessary to understand and carry out his or her assigned duties within the SLP scope of practice.
*Job Requirements*
* Must have graduated with a Master's degree of equivalent in Speech-language pathology from an accredited school and have a valid speech-language pathologist state license in good standing (based on state specific requirements). It is the responsibility of the employee to maintain active licensing/certifications throughout their time of employment;
* Previous therapy experience is preferred, with some of that experience in a long-term care facility;
* Must provide all necessary documentation in accordance with the company's new hire process to evidence eligibility for employment and pass a criminal background check; BLS CPR certification as required by state law, but recommended for all therapists.
* Must complete new hire orientation as required by company policy and participate in continuing education such as in-services, staff meetings, Relias training, etc.;
* Must possess excellent interpersonal skills, including the ability to communicate clearly and work well with others;
* Must possess excellent organizational, critical thinking, decision making, problem solving, prioritization of care and time management skills;
* Must possess the ability to communicate proficiently in English, both orally and in writing;
* Must be proficient in the use of technology, including and especially the use of computers and electronic health record programs;
* Must be willing to follow all federal, state and local laws and regulations as well as company policies and procedures and abide by the employee handbook, including but not limited to dress and grooming standards, time and attendance standards, drug and alcohol policy, respect and courtesy towards others, conduct self in an honest and ethical manner, etc.;
* Must have flexibility and availability to work outside of standard business hours, including weekends and holidays and travel to other sister facilities when needed;
* Must participate in and respond professionally to surveys and inspections conducted by government agencies;
* Must be able to perform physical tasks and operate equipment associated with the standard work and essential functions of a speech-language pathologist, including using visual, auditory and speaking skills sufficient to evaluate, diagnose and communicate with residents, using fine and gross motor skills inherent to the roles of a speech-language pathologist, standing or sitting for extended periods, lifting/carrying in excess of 50 pounds, or be able to be reasonably accommodated for any limitations;
* Must be able to cope with the mental and emotional stress inherent to the position, including working daily with residents in the geriatric, mentally ill, dementia, and disabled populations;
* Must be able to perform assigned tasks with a minimum of supervision and oversight and develop awareness for and a willingness to perform other tasks, as needed, without constant supervision;
* Must help foster and maintain an atmosphere of warmth, cheerfulness, enthusiasm and compassion, giving residents the quality of service you would want to receive.
*Summary of Principal Accountabilities*
* Optimize communication, cognitive-linguistic abilities and swallowing skills of residents by providing, directing and/or overseeing speech therapy screening of residents as appropriate, and evaluation and treatment of residents who may benefit from therapy services. The SLP develops the initial treatment plan of care with revisions to the plan of care as needed throughout the resident's stay.
* Comply with best practice industry standards as well as state and federal laws and regulations regarding accurate and timely billing in each resident's medical record.
* Maintain completeness of each assigned resident's medical record by completing all assigned evaluations, progress notes, discharge summaries, clarification orders, etc. according to posted schedules for the shift, making sure entries are timely, informative and accurate.
* Establish and maintain professional and positive working relationships with residents which reflects person-centered care. Honor the resident's rights and provide care in a manner that promotes resident dignity and privacy.
* Coordinate/collaborate on resident care with other members of the interdisciplinary and therapy teams. This may include attending or providing updates for resident care conferences and utilization review/case management meetings, reporting changes in resident condition or allegations of abuse, and making referrals to other members of the interdisciplinary and therapy teams as appropriate.
* Coordinate and oversee referral process for swallow studies with outside providers/specialists.
* Remain professionally informed and enhance clinical expertise as well as professional and management skills through interaction with managers, therapists and other professional staff, continuing education courses/trainings, and attendance at facility in-services and trainings. Implement new programs/techniques to enhance speech therapy rehabilitation services.
* Understand relevant payment models related to billing and treatment guidelines as well as clinically appropriate means/modes of delivery. Provide quality care that falls within the guidelines of reasonable duration and type of services.
* Help maintain cleanliness of work areas, break areas, linen closets, supply closets, etc.
* Perform other related duties as may become necessary or as directed by supervisor(s).
Pay: $55.00 - $65.00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Continuing education credits
* Dental insurance
* Flexible schedule
* Health insurance
* Health savings account
* Opportunities for advancement
* Paid time off
* Relocation assistance
* Retirement plan
* Vision insurance
Language:
* English (Required)
License/Certification:
* Speech-Language Pathology License (Required)
Ability to Commute:
* Cut Bank, MT 59427 (Preferred)
Work Location: In person
*Overview:*
Our mission is to create a great place to work and a great place to live. Join our team as a Speech Language Pathologist and contribute to our mission of enhancing the communication and swallowing abilities of individuals through speech therapy interventions. As a Speech Language Pathologist, you will play a vital role in assessing, diagnosing, and treating speech and language disorders to improve the quality of life for our patients.
*Position Purpose*
The primary purpose of this job position is to identify and meet the speech-language therapy and related service needs of each resident in accordance with physician orders and the resident plan of care as well as federal, state and local standards, guidelines and regulations to ensure that the highest quality of resident care is maintained at all times. The SLP assumes the authority, responsibility and accountability necessary to understand and carry out his or her assigned duties within the SLP scope of practice.
*Job Requirements*
* Must have graduated with a Master's degree of equivalent in Speech-language pathology from an accredited school and have a valid speech-language pathologist state license in good standing (based on state specific requirements). It is the responsibility of the employee to maintain active licensing/certifications throughout their time of employment;
* Previous therapy experience is preferred, with some of that experience in a long-term care facility;
* Must provide all necessary documentation in accordance with the company's new hire process to evidence eligibility for employment and pass a criminal background check; BLS CPR certification as required by state law, but recommended for all therapists.
* Must complete new hire orientation as required by company policy and participate in continuing education such as in-services, staff meetings, Relias training, etc.;
* Must possess excellent interpersonal skills, including the ability to communicate clearly and work well with others;
* Must possess excellent organizational, critical thinking, decision making, problem solving, prioritization of care and time management skills;
* Must possess the ability to communicate proficiently in English, both orally and in writing;
* Must be proficient in the use of technology, including and especially the use of computers and electronic health record programs;
* Must be willing to follow all federal, state and local laws and regulations as well as company policies and procedures and abide by the employee handbook, including but not limited to dress and grooming standards, time and attendance standards, drug and alcohol policy, respect and courtesy towards others, conduct self in an honest and ethical manner, etc.;
* Must have flexibility and availability to work outside of standard business hours, including weekends and holidays and travel to other sister facilities when needed;
* Must participate in and respond professionally to surveys and inspections conducted by government agencies;
* Must be able to perform physical tasks and operate equipment associated with the standard work and essential functions of a speech-language pathologist, including using visual, auditory and speaking skills sufficient to evaluate, diagnose and communicate with residents, using fine and gross motor skills inherent to the roles of a speech-language pathologist, standing or sitting for extended periods, lifting/carrying in excess of 50 pounds, or be able to be reasonably accommodated for any limitations;
* Must be able to cope with the mental and emotional stress inherent to the position, including working daily with residents in the geriatric, mentally ill, dementia, and disabled populations;
* Must be able to perform assigned tasks with a minimum of supervision and oversight and develop awareness for and a willingness to perform other tasks, as needed, without constant supervision;
* Must help foster and maintain an atmosphere of warmth, cheerfulness, enthusiasm and compassion, giving residents the quality of service you would want to receive.
*Summary of Principal Accountabilities*
* Optimize communication, cognitive-linguistic abilities and swallowing skills of residents by providing, directing and/or overseeing speech therapy screening of residents as appropriate, and evaluation and treatment of residents who may benefit from therapy services. The SLP develops the initial treatment plan of care with revisions to the plan of care as needed throughout the resident's stay.
* Comply with best practice industry standards as well as state and federal laws and regulations regarding accurate and timely billing in each resident's medical record.
* Maintain completeness of each assigned resident's medical record by completing all assigned evaluations, progress notes, discharge summaries, clarification orders, etc. according to posted schedules for the shift, making sure entries are timely, informative and accurate.
* Establish and maintain professional and positive working relationships with residents which reflects person-centered care. Honor the resident's rights and provide care in a manner that promotes resident dignity and privacy.
* Coordinate/collaborate on resident care with other members of the interdisciplinary and therapy teams. This may include attending or providing updates for resident care conferences and utilization review/case management meetings, reporting changes in resident condition or allegations of abuse, and making referrals to other members of the interdisciplinary and therapy teams as appropriate.
* Coordinate and oversee referral process for swallow studies with outside providers/specialists.
* Remain professionally informed and enhance clinical expertise as well as professional and management skills through interaction with managers, therapists and other professional staff, continuing education courses/trainings, and attendance at facility in-services and trainings. Implement new programs/techniques to enhance speech therapy rehabilitation services.
* Understand relevant payment models related to billing and treatment guidelines as well as clinically appropriate means/modes of delivery. Provide quality care that falls within the guidelines of reasonable duration and type of services.
* Help maintain cleanliness of work areas, break areas, linen closets, supply closets, etc.
* Perform other related duties as may become necessary or as directed by supervisor(s).
Pay: $55.00 - $65.00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Continuing education credits
* Dental insurance
* Flexible schedule
* Health insurance
* Health savings account
* Opportunities for advancement
* Paid time off
* Relocation assistance
* Retirement plan
* Vision insurance
Language:
* English (Required)
License/Certification:
* Speech-Language Pathology License (Required)
Ability to Commute:
* Cut Bank, MT 59427 (Preferred)
Work Location: In person
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