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Hybrid: Applicants must be a California resident as of their first day of employment.

PRINCIPAL RESPONSIBILITIES:

Member Services Representatives (MSR) are the first point of contact for our members' primary contact with the Alliance for both routine and complex member issues with the goal of delivering excellent customer service to our customers. The position is responsible for answering a high volume of inbound and outbound calls in a timely manner. Respond to all communications coming into Member Services in the form of email, fax, letters, chat and phone calls. Timely responses to all member communication are essential. Must effectively prioritize and flex the workload as new communication and tasks are submitted. Identify the caller's needs, clarify information, research issues, and provide solutions and/or alternatives whenever possible. Accurately and consistently document all conversations in the electronic database. This position is a liaison between the plan, the provider network, and other community agencies. The MSR positions are flexibly staffed classification and work is expected to be performed minimally at the MRS II level. However, the initial selection will be made at the entry level MSR I. Our more advanced level position of the series is the MSR III who will be required to perform a variety of complex matters.

Member Services Representatives are under the direction of a Member Services Supervisor, Manager and Director, and service our members through our call center as well assisting other departments with responses to member issues by initiating communication between departments to ensure action, cooperation, and compliance of managed care operations.

Member Services Representative I

This position which requires the ability to work as a team player within the Alliance and with external contacts, make sound judgments based on analysis of information, be an effective communicator, active listener and balance advocacy for the member with the policy provisions such as plan policies, EOC, regulatory guidelines, and DMHC/DHCS rules and regulations. The MSR provides courteous, professional, and accurate responses to incoming inquiries regarding network, plan benefits, eligibility, authorizations, plan services and guidelines, as well make decisions with the goal of ensuring member satisfaction and retention. The MSR performs a variety of complex functions and is also responsible for maintaining accurate and complete inquiry/grievance records in the electronic database. Maintains compliance with DMHC regulatory requirements and DHCS contractual obligations. MSR I staff who demonstrate proficiency in meeting, maintaining and exceeding principal performance objectives and metrics may be eligible to be promoted to a Member Services II or III role. Member Services Representative I staff may be eligible for promotion to Member Services Representative II or III positions once they have worked as a MSR I for a minimum of 12 months to be proficient with program and system knowledge in addition to meeting performance matrix requirements.

Principle duties and responsibilities

* Serve as the primary contact for members, providers and others for questions related to claims, benefits, authorizations, pharmacy, member eligibility and other questions related to Alameda Alliance and provide accurate, satisfactory answers to their inquiries or concerns.

* Respond to and resolve member service inquiries and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility, claims, behavioral health, and care coordination.

* Answer incoming calls, emails, chats, and other requests for assistance in a timely manner in accordance with departmental performance targets and provide excellent customer service while doing so. May include assisting members in person.

* Recognize and understand the difference between calls that require quick resolutions and calls which will require follow-up and handle each appropriately.

* De-escalate situations involving dissatisfied customers, offering patient assistance and support.

* Accurately document all contacts per department standards/guidelines in the Customer Relationship Management (CRM) system.

* Accurately and consistently document (electronic database) and resolve Exempt Grievances (any expression of dissatisfaction that are not coverage disputes, disputed health care services involving medical necessity, or experimental or investigational treatment and that are resolved by the next business day following receipt).

* Interface with Grievance and Appeals, Claims, Enrollment, IT, Network Management, Pharmacy, Authorizations, and other internal departments to provide Service Excellence to our members.

* Help guide and educate members about the fundamentals and benefits of managed health care topics, to include managing their health and well-being by selecting the best benefit plan service options, maximizing the value of their health plan benefits, and choosing a quality care provider.

* Intercede with care providers (doctor's offices) on behalf of the member, assisting with appointment scheduling; connect members with internal Case Management Department for assistance as needed.

* Assist members in navigating , the Member Portal, and other health care partner online resources and websites to encourage/reassure them to use self- service tools that are available.

* Manage any issues through to resolution on behalf of the member, either on a single call or through comprehensive and timely follow-up.

* Research complex issues across multiple databases and work with support resources to resolve member issues and/or partner with others to resolve escalated issues.

* Provide education and status on previously submitted pre-authorizations or pre- determination requests for both medical and pharmaceutical benefits.

* Meet the performance goals established for the position in the areas of compliance, efficiency, call quality, member satisfaction, first call resolution, punctuality, and attendance.

* Always maintain a professional level of service to members.

* Always maintain confidentiality of information.

* Consistently support the Alliance's approach to Service Excellence by adhering to established department and company standards for all work-related functions.

* Interact positively with all Alliance Departments.

* Accurately and consistently document (electronic database) and resolve Exempt Grievances (any expression of dissatisfaction that are not coverage disputes, disputed health care services involving medical necessity, or experimental or investigational treatment and that are resolved by the next business day following receipt).

* Process MS Dept projects

* Serve as a back-up to manage the escalated calls.

* Perform other duties as assigned.

ESSENTIAL FUNCTIONS OF THE JOB

* Contacts: Receive, manage, and document telephone calls, emails, and other sources of contacts from members, potential members, and providers, and explain health plan benefits and plan rules. Describe the types of services the Alliance offers to the Member within the managed care system. Provide clarification about issues regarding patient and physician rights and how the plan operates.

* Conflict resolution: Resolve member problems/conflicts by convening with other departmental staff as needed.

* Member communications: Create and/or mail appropriate member materials and communications as needed.

* Computer: Perform ongoing data entry which assists in the maintenance of the Member Services department database to ensure data integrity.

* Comply with the organization's Code of Conduct, all regulatory and contractual requirements, organizational policies, procedures, and internal controls.

PHYSICAL REQUIREMENTS

* Constant and close visual work at desk or computer.

* Constant sitting and working at desk.

* Constant data entry using keyboard and/or mouse.

* Constant use of multi-monitor setup

* Frequent use of telephone and headset.

* Frequent verbal and written communication with staff and other business associates by telephone, correspondence, or in person.

* Frequent lifting of folders, files, binders, and other objects weighing between 0 and 30 lbs.

* Frequent walking and Standing

Number of Employees Supervised: 0

MINIMUM QUALIFICATIONS:

* Bachelor's degree or equivalent experience preferred.

* High school diploma, GED required.

* The ability to speak and understand-bilingual: Spanish/English, Cantonese/English, Vietnamese/English, Tagalog/English are required as designated.

* A bilingual proficiency exam will be administered to ensure the candidate possesses the appropriate skill level to meet requirements. The successful candidate must score 90% or higher.

MINIMUM YEARS OF ADDITIONAL RELATED EXPERIENCE:

* Minimum one year of direct customer service experience. Call center experience and managed care experience a plus

* Experience determining eligibility for financial assistance, insurance benefits, unemployment and/or other social services programs.

* Demonstrated knowledge expert of AAH Member Services policies and procedures

* Consistent record of meeting, maintaining, or exceeding monthly Departmental performance metrics.

* Consistent track record of documenting Service Requests accurately and clearly and monitoring open Service Requests to ensure responses and closure.

* Consistent record of high quality of work as demonstrated through call and documentation auditing, appropriate Call Disposition coding, as well as an overall acceptable monthly Member Satisfaction Survey result as assessed by Member Services Quality Specialist, MS Trainer and Member Services Supervisor.

* Demonstrated proficiency in current Customer Relationship Management (CRM) tool, phone system software Quality Management Solution, Pharmacy Benefits Management applications (PBM), Interpreter vendor scheduling software, delegate portal solutions and the Alliance's Member portal.

* Demonstrated ability to effectively handle the department's key special projects: Member Portal Request Processing, Kaiser PTE Requests, PCP retroactive and same month requests.

* Demonstrated ability to help members face-to-face in the field and/or at the Alliance offices (walk-ins). Also highly skilled at handling issues related to member bills, transportation set-up and benefit coordination with providers and pharmacy needs.

SPECIAL QUALIFICATIONS (SKILLS, ABILITIES, LICENSE):

* Ability to prioritize and adapt to changing situations in a calm and professional manner.

* Ability to maintain composure in stressful situations.

* Excellent problem-solving skills

* Ability to exhibit cooperation, flexibility, and provide assistance when talking to members, providers, and staff.

* Skill in basic data entry

* Ability to type 40 net words per minute: multi-task

* Manual dexterity to operate telephone, computer keyboard equipment.

* Speak English proficiently, clearly, and audibly.

* Memorize and retain information quickly; meet physical requirements

* Spell correctly

* Learn the policies, regulations, and rules applicable to business operations.

* Follow instructions, reason clearly, analyze solutions accurately, act quickly and effectively in emergency situations; operate office equipment including computers and supporting word processing, spreadsheet, and database applications.

* Excellent phone etiquette and ability to communicate clearly and concisely, both orally and in writing.

* Excellent interpersonal skills with the ability to interact with diverse individuals and flexibility to customize approach to meet all types of member communication styles and personalities.

* Strong verbal and written communication skills.

* Demonstrated ability to quickly build rapport and respond to members in a compassionate manner by identifying and exceeding member expectations (responding in respectful, timely manner, consistently meeting commitments).

* Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests, and identify the current and future needs of the member.

* Must be self-motivated and able to work with minimal supervision

* Must be team-oriented and focused on achieving organizational goals.

* Proficient problem-solving approach to quickly assess current state and formulate recommendations.

* Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions which members can understand and act upon.

* Proficient conflict management skills to include ability to resolve issues during stressful situations and demonstrating personal resilience.

* Ability to work regularly scheduled shifts within the Alliance's hours of operation including the training period, with scheduled lunches and breaks, flexibility to adjust daily schedules; and to work over-time and/or weekends as needed.

* Medical terminology knowledge preferred

* Ability to work within a broad systems perspective

* Experience in use of various computer systems software as well as Microsoft Windows, and Microsoft Suite, especially Outlook, Word, Excel.

* Must have reliable and stable internet connection for remote work (50-100 Mbps download speeds).

Employees who interact with members of the public may be required to be tested for Tuberculosis and fully vaccinated against COVID-19 and influenza. Successful candidates for those positions/ classifications may be required to submit proof of vaccination against influenza and/or COVID-19, a negative Tuberculosis test, or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the Human Resources department.

SALARY RANGE $22.88-$34.33 HOURLY

The Alliance is an equal opportunity employer and makes all employment decisions on the basis of merit and business necessity. We strive to have the best-qualified person in every job. The Alliance prohibits unlawful discrimination against any employee or applicant for employment based on race, color, religious creed, sex, gender, transgender status, age, sexual orientation, national origin, ethnicity, citizenship, ancestry, religion, marital status, familial status, status as a victim of domestic violence, assault or stalking, military service/veteran status, physical or mental disability, genetic information, medical condition, employees requesting accommodation of a disability or religious belief, political affiliation or activities, or any other status protected by federal, state, or local laws.

About Us:

Peckham Industries Inc. (PII) has been a family-run business since 1924 and we believe our “family by choice” ethos delivers value as the trusted supplier of construction materials, products, and services in the communities we serve. Through our extensive network of hot mix asphalt and ready-mix concrete plants, quarries, and liquid asphalt terminals, PII delivers the highest quality materials and custom solutions to thousands of road construction and road maintenance customers. In addition, the company’s construction operations include paving and road reclamation services, as well as precast/prestressed concrete production and erection of multi-level parking structures, specialty buildings, and bridge components.

Become part of our mission by realizing your purpose, serving our community interests, and delivering growth for our customers. Peckham Industries educates, innovates, and applies technology in a way that is safe, sustainable, inclusive, and profitable.

Job Summary:

The Yard Person/Plant Operator is responsible for maintaining the cleanliness and organization of the quarry and HMA plants and assisting in the efficient operation of the plant. This position plays a vital role in ensuring a safe and productive working environment while adhering to company policies and industry standards.

Essential Functions:

1. Results matter. Safely load, unload, stockpile, and organize materials using loaders, forklifts, and other heavy equipment to support efficient plant operations.

2. Dedication. Operate and monitor quarry processing equipment, including crushers, conveyors, and screens, ensuring compliance with company standards and optimal production.

3. Committed to serve. Inspect and perform routine maintenance on equipment, addressing repairs or adjustments as needed to minimize downtime.

4. Determined. Maintain the cleanliness and organization of the yard, plant, and equipment to ensure operational efficiency.

5. Focused. Conduct pre-shift inspections of equipment, promptly reporting any issues or concerns to supervisors.

6. Protect family and friends. Follow all safety protocols and environmental regulations, contributing to a safe and compliant work environment.

7. Respect and engage. Collaborate with team members to meet production goals, deadlines, and customer material quality specifications.

8. Communicate effectively with supervisors and team members while supporting shipping, receiving, and general operational needs.

Requirements, Education and Experience:

1. High school diploma or equivalent.

2. Prior experience in a quarry or asphalt plant is preferred.

3. Electrical and Stick/Mig Welding/Fabrication required.

4. Strong communication skills (both verbally and written), and the ability to work well in a team.

5. Attention to detail and commitment to safety.

6. Willingness to work outdoors in various weather conditions.

7. Must have a valid driver's license

8. Must have legal right to work in the U.S.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Travel:

Position may require up to 5% travel by personal vehicle to offices throughout the state of New York, and New England based on the needs of the business.

Work Environment/Physical Demands:

Medium Work: Exerting up to 50 pounds of force occasionally, and/or up-to 10 pounds of force frequently, and or a negligible amount of force constant to move objects. Job involves sitting, standing, walking, climbing, reaching, and bending for brief periods of time in all types of weather. While performing the duties of this job, the employee is regularly required to talk and hear, to communicate to employees/visitors.

Work Shift: M-F with occasional Saturdays. OT expected; Early morning start times may vary.

Values:

At Peckham, you will experience our values wherever you work: corporate offices, plants, quarries, or paving operations. We share a common set of values - safety, integrity, dedication, and efficiency which are embedded in how we show up every day. Ours is a culture where we protect family and friends, our word is our bond, we are committed to serve and results matter. Our values are the foundation of our growth, and we believe will pave the way for future success.

Peckham Industries, Inc. (PII) is an Equal Employment Opportunity (EEO) and Affirmative Action employer. It is our policy to provide EEO to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, pregnancy or pregnancy-related condition, or any other characteristic protected by federal, state or local law.

Under the Americans with Disabilities Act or similar law, if you have a disability and you wish to discuss potential accommodations related to applying for employment at Peckham, please contact

PI64eefd7e

About Us:

Peckham Industries Inc. (PII) has been a family-run business since 1924 and we believe our “family by choice” ethos delivers value as the trusted supplier of construction materials, products, and services in the communities we serve. Through our extensive network of hot mix asphalt and ready-mix concrete plants, quarries, and liquid asphalt terminals, PII delivers the highest quality materials and custom solutions to thousands of road construction and road maintenance customers. In addition, the company’s construction operations include paving and road reclamation services, as well as precast/prestressed concrete production and erection of multi-level parking structures, specialty buildings, and bridge components.

Become part of our mission by realizing your purpose, serving our community interests, and delivering growth for our customers. Peckham Industries educates, innovates, and applies technology in a way that is safe, sustainable, inclusive, and profitable.

At Dailey Precast, LLC, a subsidiary of Peckham Industries, Inc., we are looking for someone who is excited to learn about the Precast industry through training, feedback, and a hands-on experience: Working at Dailey Precast Video

Dailey Precast, LLC, specializes in the design and manufacturing of quality precast/prestressed concrete products. Our projects include parking structures, building exteriors, bridges, sports stadiums and retaining walls throughout Metro New York/New Jersey, Upstate New York, and New England. Dailey Precast is utilizing the very latest technologies. Dailey Precast Capabilities and Projects Video

Job Summary:

The Project Field Coordinator is a pivotal role within the Project Management department, responsible for ensuring seamless site operations and serving as the primary point of contact for project coordination in the field. This position is integral to maintaining Safety, Quality Assurance, and superior Customer Service throughout project lifecycles. The role requires travel and overnight stays from Monday through Thursday to be able to service our project requirements in the field.

Essential Functions:

1. Respect and engage. Serve as the frontline representative for customer service on-site, coordinating pre-erection surveys, site preparation activities, and managing daily delivery logistics for precast materials.
2. Results matter. Oversee erection material management and precast staging areas, facilitating the erection sequence in collaboration with the erector while monitoring compliance with Erecting & Safety Plans.
3. Ownership and caring. Support the Erector’s Quality Control processes, ensuring adherence to precast quality standards.
4. Measurement. Prepare and submit daily erection and discrepancy reports, document and report on change orders, and coordinate field repairs.
5. Dedication. Assist with internal punch lists, develop and track finishing reports to ensure project completion aligns with expectations and quality benchmarks.

Requirements, Education and Experience:

1. Previous experience in construction, project coordination, or a related field is highly desirable.
2. Strong interpersonal skills with the ability to foster positive relationships.
3. Effective decision-making abilities in a fast-paced environment.
4. Excellent communication, organizational, and documentation skills.
5. Ability to manage multiple assignments while meeting deadlines.
6. Willingness and ability to travel Monday through Friday.
7. Authorized to work in the U.S.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Travel:

Our projects cover a wide geographical reach throughout the New England States as well and the New York and New Jersey Metropolitan Areas. This role requires a continuous on-site presence at the physical job sites throughout the work week and travel will be required along with overnight stays.

Work Environment/Physical Demands:

Heavy work that includes moving objects up to 50 lb. or more This position typically involves standing, walking, lifting, bending and climbing for extended periods, as well as working in various weather conditions. The work is performed on live constructions sites which can be noisy and dusty along with varying conditions of the site itself. Working with hand tools and power tools may be required.

Values:

At Peckham, you will experience our values wherever you work: corporate offices, plants, quarries, or paving operations. We share a common set of values - safety, integrity, dedication, and efficiency which are embedded in how we show up every day. Ours is a culture where we protect family and friends, our word is our bond, we are committed to serve and results matter. Our values are the foundation of our growth, and we believe will pave the way for future success.

Peckham Industries is an Equal Employment Opportunity (EEO) and Affirmative Action employer. It is our policy to provide EEO to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status regarding public assistance, veteran status, pregnancy or pregnancy-related condition, or any other characteristic protected by federal, state or local law.

Compensation details: 8 Yearly Salary

PIc2b25f515fcc-3631

About Us:

Peckham Industries Inc. (PII) has been a family-run business since 1924 and we believe our “family by choice” ethos delivers value as the trusted supplier of construction materials, products, and services in the communities we serve. Through our extensive network of hot mix asphalt and ready-mix concrete plants, quarries, and liquid asphalt terminals, PII delivers the highest quality materials and custom solutions to thousands of road construction and road maintenance customers. In addition, the company’s construction operations include paving and road reclamation services, as well as precast/prestressed concrete production and erection of multi-level parking structures, specialty buildings, and bridge components.

Become part of our mission by realizing your purpose, serving our community interests, and delivering growth for our customers. Peckham Industries educates, innovates, and applies technology in a way that is safe, sustainable, inclusive, and profitable.

Job Summary:

The Heavy Equipment Mechanic is responsible for overseeing all aspects of the mobile equipment fleet within the specified territory to ensure alignment with the Company’s vision and objectives. This individual will manage our maintenance and repair facility while always keeping safety at the forefront of everything we do. This is a union position affiliated with Local 158.

Essential Functions:

1. Focused.. Support the company’s mission, vision, values, and operational goals by prioritizing safety, integrity, dedication, and efficiency in all activities.
2. Safety always wins. Maintain a safe, clean, and organized shop and work environment, ensuring the safety of employees, visitors, and contractors through strong housekeeping practices and adherence to safety standards.
3. Dedication. Ensure full compliance with FMCSA fleet maintenance regulations and company standards by maintaining accurate service records, managing the upkeep of the service truck, and following 5S practices.
4. Communicate. Coordinate with Plant Managers and operations teams to prioritize equipment repairs and maintenance needs to support production and operational continuity.
5. Ownership and caring. Manage the procurement of parts, vendor services, and repair resources, including communicating with vendors and dispatching manufacturer service providers (e.g., Milton CAT, Anderson Komatsu) when required under service agreements.
6. Determined. Maintain appropriate inventory levels of wear parts, lubricants, and maintenance supplies necessary to support equipment and vehicle reliability across assigned sites.
7. Protect family and friends. Plan, schedule, and perform preventive maintenance, diagnostics, and repairs on company vehicles, trailers, and heavy equipment to ensure safe and efficient operation.
8. Obligated. Utilize diagnostic software and tools (e.g., CAT ET, Cummins Insite, Komtrax, VisionLink) to troubleshoot and repair electrical, hydraulic, and mechanical systems.
9. Measurement. Accurately track and code maintenance costs, including parts purchases and external repair services, to support financial accountability and reporting.
10. Results matter. Contribute to annual budgeting, capital expenditure planning, and cost-saving initiatives related to equipment, fleet, and facility operations.
11. Committed to serve. Oversee facility and building maintenance, including HVAC, plumbing, lighting, and safe access/egress, to ensure a safe and functional work environment.
12. Respect and engage. Support plant operations and production teams with equipment or facility repairs as needed to maintain operational efficiency.

Requirements, Education and Experience:

1. High school diploma or GED, required
2. Minimum 5 years’ experience working in the Heavy Equipment or Trucking Industry.
3. Must be familiar with the Microsoft suite of applications Word, Excel and Power Point.
4. Strong communication skills, proficient use of verbal and written English.
5. Valid driver’s license required, must maintain reliable transportation.
6. Must have the legal right to work in the U.S.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Travel:

Travel is very limited for this position, but some travel may be required utilizing company service truck between Catskill and Pleasant Valley.

Work Environment/Physical Demands:

Work includes moving objects up to 50 lb. or more. This position works on or near moving mechanical parts, loud noises and heavy equipment. Requires the ability to stand for long periods of time as well as lifting, bending, squatting, walking, reaching, repetitive motion and driving long distances. This role routinely uses standard office equipment such as computers, phones, photocopiers.

Values:

At Peckham, you will experience our values wherever you work: corporate offices, plants, quarries, or paving operations. We share a common set of values - safety, integrity, dedication, and efficiency which are embedded in how we show up every day. Ours is a culture where we protect family and friends, our word is our bond, we are committed to serve and results matter. Our values are the foundation of our growth, and we believe they will pave the way for future success.

Peckham Industries, Inc. (PII) is an Equal Employment Opportunity (EEO) and Affirmative Action employer. It is our policy to provide EEO to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, pregnancy or pregnancy-related condition, or any other characteristic protected by federal, state or local law.

Under the Americans with Disabilities Act or similar law, if you have a disability and you wish to discuss potential accommodations related to applying for employment at Peckham, please contact

PI874c46cae52d-3631

About Us:

Peckham Industries Inc. (PII) has been a family-run business since 1924 and we believe our “family by choice” ethos delivers value as the trusted supplier of construction materials, products, and services in the communities we serve. Through our extensive network of hot mix asphalt and ready-mix concrete plants, quarries, and liquid asphalt terminals, PII delivers the highest quality materials and custom solutions to thousands of road construction and road maintenance customers. In addition, the company’s construction operations include paving and road reclamation services, as well as precast/prestressed concrete production and erection of multi-level parking structures, specialty buildings, and bridge components.

Become part of our mission by realizing your purpose, serving our community interests, and delivering growth for our customers. Peckham Industries educates, innovates, and applies technology in a way that is safe, sustainable, inclusive, and profitable.

Job Summary:

The Ground Person is responsible for supporting the daily operations of the Hot Mix Asphalt (HMA) plant. This role performs general labor duties, assists with plant maintenance, and ensures a safe, clean, and efficient work environment.

Essential Functions:

1. Protect Family and Friends by following all Peckham’s safety policies and procedures, performing daily workplace exams, working safely at all times (including at elevations), and arriving prepared with required PPE.
2. Safety always wins. Support safe and efficient plant operations by performing hands-on work, including material handling, shoveling, raking, operating equipment, and assisting with site activities
3. Results matter. Maintain continuous material flow and production by monitoring plant systems (belts, conveyors, aggregate flow) and communicating or addressing issues that could impact operations
4. Dedication. Prevent downtime and maintain a safe work environment by performing housekeeping and removing debris or material buildup from equipment and plant areas
5. Determined. Maximize plant uptime by supporting maintenance activities, including staging materials and tools, cleaning, lubrication, and minor repairs
6. Communicate. Support team coordination and equipment reliability by following direction, communicating effectively (radios, hand signals), and ensuring proper use and care of tools and equipment

Requirements, Education and Experience:

1. Willingness to work variable shifts (days/nights), weekends, and overtime as needed.
2. High School Diploma or GED preferred
3. Strong mechanical aptitude with the ability to identify and troubleshoot basic equipment or system issues
4. Strong communication skills with proficiency in verbal and written English
5. Demonstrated strong work ethic, reliability, and punctuality in a fast-paced or labor-intensive environment
6. Commitment to safety and ability to consistently follow established policies, procedures, and instructions
7. Ability to work effectively as part of a team, take direction, and contribute to overall plant operations
8. Prior experience in construction, aggregates, asphalt, or a similar industrial environment preferred (but not required); loader operation experience is a plus. Candidates must demonstrate a willingness to learn and be trained on equipment operation.
9. Valid driver’s license and reliable transportation
10. Legal right to work in the U.S.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Travel:

Position may require up to 5% travel by personal vehicle to offices throughout the state of New York, and New England based on the needs of the business.

Work Environment/Physical Demands:

This position is classified as medium to heavy work, requiring the exertion of up to 50 pounds of force occasionally and up to 20 pounds of force frequently to move objects. The role involves prolonged standing, walking, climbing, bending, reaching, and performing repetitive manual tasks such as shoveling and raking.

Work is performed outdoors and in an active plant environment in all weather conditions, with regular exposure to heat, dust, noise, and moving mechanical equipment. Employees may be required to work at elevated heights and around hot materials.

The employee is regularly required to communicate effectively with coworkers and supervisors and must wear all required personal protective equipment (PPE).

Values:

At Peckham, you will experience our values wherever you work: corporate offices, plants, quarries, or paving operations. We share a common set of values - safety, integrity, dedication, and efficiency which are embedded in how we show up every day. Ours is a culture where we protect family and friends, our word is our bond, we are committed to serve and results matter. Our values are the foundation of our growth and we believe will pave the way for future success.

Peckham Industries, Inc. (PII) is an Equal Employment Opportunity (EEO) and Affirmative Action employer. It is our policy to provide EEO to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, pregnancy or pregnancy-related condition, or any other characteristic protected by federal, state or local law.

Under the Americans with Disabilities Act or similar law, if you have a disability and you wish to discuss potential accommodations related to applying for employment at Peckham, please contact

Compensation details: 22-26 Hourly Wage

PIc4e12aa93459-3631

• Role: QE Solution Architect
• Skills: GHCP (GitHub Copilot), Azure OpenAI, AI-based test generation
• Experience: 14 + Years.
• Location: Houston TX.

Role Summary

We are seeking an AI-Driven Quality Engineering (QE) Solution Architect to lead the design and rollout of next‑generation, AI-enabled QE solutions powered by platforms such as GitHub Copilot (GHCP), Azure OpenAI, and intelligent automation toolchains. This role will drive RFP/proposal solutioning, lead strategic AI pilots, and deliver tangible quality, velocity, and cost benefits that accelerate client adoption of AI across the account. The architect will work closely with Sales, Delivery, DevOps, and Enterprise Architecture to position differentiated, automation-first QE solutions and enable account mining.

Key Responsibilities:

1. AI-Enabled QE Solutioning (Primary Charter)

• Architect AI-first QE solutions leveraging GHCP, Generative AI, ML-based defect prediction, autonomous test generation, and intelligent test data creation.
• Define AI use cases across the entire QE lifecycle—test design automation, risk-based optimization, impact analytics, and continuous validation.
• Build reusable AI accelerators, prompts, copilots, templates, and solution kits to differentiate QE offerings.
• Evaluate and recommend best-fit AI/QE platforms for client ecosystems including GHCP, Azure OpenAI, Selenium, Playwright, Tricentis, Katalon, and cloud-native DevOps stacks.
• Establish governance for responsible AI usage in QE.

2. Strategic Projects, Pilots & Account Mining

• Lead AI pilots and proof-of-value (PoV) initiatives to demonstrate measurable impact—cycle time reduction, automation uplift, defect leakage reduction, and cost efficiency.
• Drive cross-account AI adoption by identifying areas for modernization, automation, and AI-led productivity improvements.
• Shape new opportunities within accounts through strategic programs, capability showcases, and client workshops.
• Develop account-specific AI roadmaps, maturity models, and transformation charters.

3. Solutioning & Pre-Sales Leadership

• Own QE solutioning for RFPs, RFIs, and proposals, including estimation, delivery models, staffing, and differentiators.
• Create compelling value narratives highlighting AI-enabled acceleration, automation efficiency, and quality cost reduction.
• Represent QE in orals, client demos, and AI capability walk-throughs.
• Build scalable solution blueprints that integrate functional, automation, performance, security, data, and AI-driven validation.

4. Quality Engineering Leadership

• Provide architectural direction across Functional QA, UI/API automation, Performance, Security, and AI-led QE.
• Recommend enterprise-grade QE toolchains optimized for ERP, CRM, API-led, and cloud-native digital ecosystems.
• Drive QE modernization by introducing self-healing automation, autonomous test generation, shift-left testing, and DevOps‑integrated quality gates.

5. Collaboration, Governance & Delivery Alignment

• Work with Delivery, DevOps, Engineering, and Enterprise Architecture to ensure solution feasibility and adoption.
• Ensure seamless transition from solution to delivery including guardrails, scope clarity, and quality governance.
• Align solutions with organizational cost models, margin expectations, and client value realization frameworks.

Required Skills & Experience

• 12–15 years in QE; 3+ years in QE Architecture, AI-led QE, Solutioning, or Pre-Sales.
• Strong expertise with GHCP (GitHub Copilot), Azure OpenAI, AI-based test generation, and enterprise automation frameworks.
• Demonstrated experience leading client-facing AI pilots/PoVs.
• Ability to create high-quality proposal content—estimates, assumptions, solution writeups, value metrics.
• Excellent communication, storytelling, and stakeholder influence skills.
• Experience working with bid teams and large transformation programs.

Preferred Skills / Certifications

• Experience with AI/QE in ERP (SAP/Oracle/NetSuite), CRM, MuleSoft/API-led integrations, and cloud modernization programs.
• exposure to performance engineering, application security, and DevOps pipelines.
• Certifications: ISTQB, Agile, AWS/Azure, DevOps, GitHub, or AI certifications.

Hi,

We have a position which is suitable to your skillset. Please go through the below JD and let me know your interest.

Title : Enterprise Solution Architect – Telecom

Location : Reston, VA

Relevant Experience (in Yrs.): 6 years

Detailed Job Description:

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related technical field.

• 12+ years of IT experience across architecture, requirements & design, development, testing, or application support.

• 4+ years of MSO/Telecommunications experience with strong functional and technical skills in enterprise BSS systems and solutions architecture.

• 4+ years of experience architecting and designing large scale enterprise solutions.

• 2+ years of experience integrating or implementing complex systems including COTS, SaaS, and third party platforms using industry-standard frameworks and technologies.

• 2+ years of experience working within an architecture group on end to end strategic solutions and roadmaps.

• Deep knowledge of telecom domains including BSS/OSS (CRM, billing, order orchestration, inventory, assurance), AIOps, service assurance, field operations, customer experience, and digital channels.

• Practical experience with GenAI and LLMs (RAG, grounding, prompt engineering, evaluators, guardrails) and traditional ML (forecasting, anomaly detection, NLP, recommendations, CV optional).

• Knowledge of BSS, OSS, IT, and industry standards such as TMF, MEF, ITIL, IETF, IEEE (highly desired).

• Strong communication and interpersonal skills with the ability to communicate effectively with leadership and developers.

• Proven ability to lead large matrix managed technical teams across internal groups and multiple vendors.

• Experience driving and delivering complex full stack end to end solutions with an understanding of how architectural decisions impact delivery.

• Ability to develop solution vision, create solution architecture, and map capabilities to systems, integrations, and technology choices in collaboration with business owners, SMEs, and IT delivery teams.

• Involved across all phases of project lifecycle—from intake through implementation—to ensure solution continuity and alignment with architectural blueprints.

• Participates in feature definition, user story grooming, estimation, solution development, and architecture gap/issue resolution.

• Facilitates and leads requirements analysis and solution design workshops; performs analysis to determine integration and solution needs.

• Engages with business partners, product owners, and stakeholders to understand pain points, translate needs into system requirements, and ensure alignment with architectural vision.

• Accountable for ensuring solutions are well engineered, operable, maintainable, aligned with enterprise architecture, feasible to deliver, and capable of generating expected business value.

• Collaborates closely with IT delivery teams (platform architects, technical leads), release management, and project managers to resolve dependencies and avoid cross project impacts.

• Drives system integration efforts by defining interface specifications, technical design documents, and end to end data flows using established methodologies and tools.

• Actively contributes to implementation tasks, including research, proof of concepts, prototyping, compatibility testing, and new technology evaluations.

• Identifies necessary non-functional requirements (performance, security, operational), and supports the creation of conceptual architecture.

Thanks & Regards

Venkatesh Kundurthi

Team Lead || ASCII Group, LLC

Office: (248)-476-7600

Ext. 104; Direct:

38345 W. 10 Mile Rd, Ste.#365; Farmington, MI 48335

Email:

Website: