Remote Desktop Programs Jobs in Usa
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Do you get satisfaction out of helping others and offering sound advice? If you’re a “people person” who enjoys building positive relationships with customers, then this is the job for you!
Using your strong communication and problem-solving skills — along with your broad range of financial knowledge — you’ll provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs.
You’ll get to know customers’ personal financial goals and recommend tailored solutions to help achieve them — like planning for the future, buying a home or opening a new credit card. You’ll introduce customers to digital and mobile-first ways to handle banking transactions, like on our app or through our ATMs. You’ll collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs. You’ll make outbound calls to acquire new customers and schedule financial checkup appointments, as you understand what might be a good fit for a customer now, may not be 6 months from now. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.
Meaningful work & relationships – You’ll help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Commitment to community – Give back with 8 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually
Career opportunities, reward, and upskilling – See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.
Exceptional benefits – Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.
2 years of sales and customer service experience, demonstrating an ability to meet or exceed goals
~ Ability to effectively ask questions and identify needs to improve the customer relationship
~ Proven success with building relationships, and recommending and referring products and services through in-person and phone interactions
~ Demonstrated skills in using digital technology to support the delivery of business goals
~ Aptitude to problem solve and provide solutions to customer issues
~ Ability to work branch hours, which can include weekends and evenings
~ Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. Set aside 30-45 minutes for the self-guided assessment that includes games and questions. You’ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. 1 year cash handling experience
Work Schedule: Varies with branch needs and may include weekends and evenings
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered.
Remote working/work at home options are available for this role.
Accurately monitor and coordinate production schedules and inventory to ensure all product is available when needed for interplant or outbound shipment
· Investigate any over & under consumption and help resolve any production discrepancies and document results
· Communicate with internal departments and external customers (Vendors typically include logistics companies) to coordinate proper documentation needed for all department receipts and shipments
· may include, schedule delivery and shipment appointments, route product to loads, entering order requests for miscellaneous shipments and accurately prepare verifying various departmental documents and material handling.
· Actively participate and follow all Safety and Lean regulations, policies and initiatives.
Education: High School Diploma or General Education Degree
Certificates, Licenses, Registrations: Quad Powered Industrial Vehicle Certification (Forklift and Clamp Truck)
Demonstrated ability to work independently without close supervision
Proficient knowledge of departmental programs, applications and computer operating systems
Ability to work Quad assigned work schedule including rotation shifts, day, night, weekends and overtime as needed
We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.
Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws.
Accurately monitor and coordinate production schedules and inventory to ensure all product is available when needed for interplant or outbound shipment
· Investigate any over & under consumption and help resolve any production discrepancies and document results
· Communicate with internal departments and external customers (Vendors typically include logistics companies) to coordinate proper documentation needed for all department receipts and shipments
· may include, schedule delivery and shipment appointments, route product to loads, entering order requests for miscellaneous shipments and accurately prepare verifying various departmental documents and material handling.
· Actively participate and follow all Safety and Lean regulations, policies and initiatives.
Education: High School Diploma or General Education Degree
Certificates, Licenses, Registrations: Quad Powered Industrial Vehicle Certification (Forklift and Clamp Truck)
Demonstrated ability to work independently without close supervision
Proficient knowledge of departmental programs, applications and computer operating systems
Ability to work Quad assigned work schedule including rotation shifts, day, night, weekends and overtime as needed
We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.
Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws.
Job Description
Be part of an amazing story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
*Class start date 04/06/2026
Job Overview
Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. Bloomingdale’s Credit Experience Advocates are responsible for delivering an intimate and distinctive customer experience by responding to Bloomingdale’s customer inquiries via phone, chat, or email. Experience Advocates will provide full ownership to credit related inquiries, seizing the opportunity to rewrite the end of the story. Experience Advocates will leverage an environment of continuous learning and education to foster and achieve creative resolutions. We are driven by our desire to win with our customers by being available, knowledgeable, and always engaging.
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
Access the full menu of benefits offerings here.
What You Will Do
- Deliver a luxury customer experience through greeting and engaging the customer and providing a genuine and friendly interaction
- Respond to customer inbound calls, chat, or email in an efficient and friendly manner. Always conveying empathy for customer friction points.
- Promote and communicate current sales and loyalty promotions.
- Conduct extensive account research to provide appropriate resolution to customer issues or disputes related to credit reports, billing, payments, account balances, and other credit-related matters, including following up with the customer as needed
- Accurately record and maintain customer information, interactions, and case details in agent desktop systems.
- Engage and collaborate with stores, key stakeholders and business leadership on complex and escalated situations showing our customers that our connection makes us like No Other Store in the World.
- Be entrepreneurial and leverage elevated empowerment to manage appropriate customer accommodations.
- Always act with integrity, humanity, humility, and respect.
- Regular, dependable attendance and punctuality.
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
- Responsibilities may fluctuate due to business need and colleagues may be responsible to correspond with customers via inbound calls, chats, or emails.
Who You Are
- Ability to integrate Bloomingdale’s customer experience model into all interactions
- Adaptable and able to adjust quickly to changing customer expectations and needs
- Ability to be a self-started who is comfortable taking the initiative to learn new things; strong decision-making abilities; strong analytical skills
- Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers
- Experience in customer service or a related field, preferably in the credit services industry or luxury selling
- Strong verbal and written communication skills
- Empathic, patient, and professional while dealing with customers, especially in stressful situations Enjoy meeting people, learning about them, and sharing information
- Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics
- High-School diploma or related experience
Essential Physical Requirements You Will Perform
- This position requires talking, sitting and reaching with arms and hands.
- Involves sitting and talking for at least two consecutive hours, lifting at least 10lbs., stooping, kneeling, and crouching
- Reaching, including above eye level
- Involves close vision, color vision, depth perception, and focus adjustment
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment
- Able to navigate multiple computer applications from a dual monitor setup
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - Apply Today!
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This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
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This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Click here to see details on benefits.
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Job Info
- Job IdentificationREQ_722561
- Job CategoryStores
- Posting Date02/23/2026, 12:21 PM
- Locations 7801 Citrus Park Town Center, Tampa, FL, 33625, US
Remote working/work at home options are available for this role.
Company Overview:
Ocean State Job Lot (“OSJL” or the “Company”) is a dynamic $850+ million general merchandise retailer with a strong foothold across the Northeast and Mid-Atlantic. With over 170 stores currently and ambitious plans to reach 180 locations, OSJL offers exciting opportunities for growth and contribution. We are an opportunity-driven retailer owning over 50% of our operating locations, totaling 8 million square feet, demonstrating our stability and long-term vision. At OSJL, you will be part of a team committed to delivering exceptional value to our customers while driving positive change and a more responsible future for retail within our communities.
Job Description:
The Senior Director of Human Resources and People is a pivotal leadership role at Ocean State Job Lot (“OSJL” or the“Company”), designed for a transformational leader who will architect the Company's future-state human resources and people strategy. More than a functional head, this leader will serve as a strategic thought partner to the Vice President, empowered to influence critical business decisions with data-driven evidence. The core mission is to design the "support center of the future" while leading the company through enterprise-wide change.
This position requires a unique ability to balance this visionary, long-term strategy with the operational excellence of core HR functions, including Total Rewards, Associate Relations, Compliance, and Development. The Senior Director will take full ownership of the talent and succession pipeline and unify a high-performing team under a single vision. This role is ideal for an intrinsically motivated change agent focused on building a human resource and people function that delivers a sustainable competitive advantage for OSJL.
Key Responsibilities:
- Architect and Drive the People Vision: In partnership with the VP of People and Operations, serve as a principal architect of the Company’s forward-thinking strategy. Establish a clear vision for the entire HR function that anticipates the future of work, leveraging data, HR technology, and AI to build a sustainable competitive advantage for the business.
- Lead Organizational Transformation & Design: Critically evaluate the current Company and department structures to lead the transformation of the "support center of the future." Drive initiatives that enhance organizational effectiveness, streamline processes, and align the workforce structure with evolving business goals.
- Own the Talent & Succession Pipeline: Lead the development and implementation of a robust, proactive succession planning process. Champion a culture of internal mobility and leadership development to build a strong talent pipeline at all levels of the organization.
- Unify and Develop a High-Performing Team: Guide a blended team of strategic and operational professionals, unifying them under a single, compelling vision. Focus the team on the most critical priorities through expert coaching, talent development, and mentorship.
- Serve as a Strategic Partner and Challenger: Act as a true thought partner to executive leadership. Use data-driven evidence and deep business knowledge to challenge ideas, advocate for optimal strategies, and influence critical decisions that benefit the long-term health of the Company.
- Ensure Foundational & Operational Excellence: Provide strategic oversight for all core functions, including Total Rewards, Associate and Labor Relations, Performance Management, Payroll, and Compliance. Drive modernization and efficiency in these areas to ensure foundational stability while the future state is being built.
- Lead Change Management & Adoption: Drive organizational transformation by developing and executing communication strategies that foster stakeholder buy-in. Champion the adoption of new processes, technologies, and strategies by ensuring the delivery of effective training, coaching, and support.
- Foster a Positive Associate Relations Climate: Drive a productive and engaging work environment by providing strategic guidance on complex associate matters. Ensure a proactive, consistent approach to labor relations and legal compliance, championing strategies that strengthen the company's direct relationship with its associates.
Qualifications:
- Bachelor Degree or equivalent preferred.
- 10+ years of experience in Operations or Human Resources with a demonstrated track record of success.
- 5 or more years of experience as a senior executive or VP level in a retail or similar company is required.
- Ability to demonstrate proficiency with AI tools.
- Excellent verbal and written communication skills.
- Passion for developing and coaching others.
- SPHR/SCP or Equivalent Preferred
- Excellent interpersonal and conflict resolution skills.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Thorough knowledge of employment-related laws and regulations.
- Knowledge of and experience with varied human resource information systems.
- Knowledge of Microsoft Office, G-Suite, UKG, Domo, desktop publishing programs, Adobe Creative Suite and an understanding of social media and digital platforms.
Work Environment:
- Work is performed in both a climate-controlled office and warehouse environments; experience with the operational and safety dynamics of a warehouse setting is preferred.
- Works in an office environment remaining stationary at a desk, table, or computer workstation for extended periods of time. Frequently uses near vision for reading and computer tasks.
- Full Office Presence: This role is based in the Corporate Office and requires in-office presence Monday through Friday. Occasional, pre-approved exceptions to work remotely may be granted based on business needs.
- Regular travel necessary to visit stores and attend leadership meetings (travel estimated to be 20% or less).
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other job duties and tasks, some of which may be essential to the position. Management has the right to revise this job description at any time. The job description is not a contract, either express or implied. You are an at-will employee, meaning either you or the Company may terminate your employment at any time, with or without notice.
Hi,
If anyone interested please call me and share your updated resume.
Position: Mortgage Loan Processor
Location: Cincinnati, OH 45245 (Onsite/Hybrid)
Duration: FTE/ Direct Hire
- a. The primary responsibilities of Company for the Mortgage Loan Processing are as follows:
- i. Perform outbound calls/emails to the Borrower’s regarding loan status in accordance with the Lender’s policy and procedures and within the standard performance levels agreed.
- ii. Receive and respond to inbound calls/emails from the Lender and Borrowers regarding loan status in accordingly with the Lender’s policy and procedures and within the standard performance levels agreed.
- iii.. Enter accurate and timely loan information into the Loan Origination System.
- iv. Upon order and receipt of loan documentation, review and approve the loan per authority level.
- v. Submit loans to underwriting for conditional review and final decision.
- vi. Coordinate with Lender’s Sales team prior to withdrawal of a loan application. vii. Hand-off internally to closing unit after performing pre-closing steps.
Knowledge/Experience:
- • One to two years of conventional mortgage Processing experience
- • Knowledge of full loan cycle processing (from beginning to end)
- • Strong understanding of Desktop Underwriter (DU) and Loan Prospector(LP) and HARP guidelines
- Competencies/Skills:
- • Strong communication skills, verbal and written
- • Strong analytical skills
- • Demonstrated ability to resolve complicated issues as they arise
- • Proven organizational skills and demonstrated ability to prioritize and multi-task
- Skills. Able to work through multiple computer programs and multi-computer monitors
- • Flexible in terms of shifts
- • Knowledge of MS Office
Thanks
Arvind
832-864-8727
Job Description
As part of the Technical Services department within CAE’s Civil Training and Services division, perform all preventative and corrective maintenance tasks on several CAE and non-CAE flight simulators and associated devices at the CAE Training Center. If this sounds like an amazing opportunity for you, Our Doors are Open (watch here): desktop | mobile
The incumbent will support the following roles and responsibilities:
Description
- Provide real‑time phone support to address technical issues on training center flight simulators.
- Prepare the simulator for customer training, including performing pre‑flight tests.
- Execute recurring scheduled preventive maintenance tasks.
- Perform aircraft validation tests (QTG) and create/restore system/computer disk backups.
- Diagnose and resolve complex simulator deficiencies in a timely manner.
- Identify and replace defective simulator components.
- Validate snag fixes directly on the simulator device.
- Maintain and document configuration control of both software and hardware elements.
- Work within C/Unix and Windows environments to step through code modules, identify root causes, and propose strong leads and hypotheses for resolution.
- Read and interpret electrical and electro‑mechanical drawings and design documents.
- Define technical problems, collect and analyze data, establish facts, and draw valid conclusions.
- Apply aircraft/systems knowledge to execute hands‑on fixes on Full Flight Simulators.
- Log all work regularly, objectively, and formally in a CMMS (Computerized Maintenance Management System).
- Update technical documentation and procedures when required.
- Participate in technical training courses and on‑the‑job learning.
- Lead and execute projects to improve and ensure smooth operations of the training center.
Minimum Qualifications
- DEC in Electronic, Computer Science, Aircraft Maintenance, or equivalent.
- Related experience in software and electronic modification/manipulation.
- Knowledge of Windows, Unix, C, C++, and scripting languages.
- Familiarity with basic electronic theory, principles, and electronic testing equipment.
- Excellent communication skills (verbal and written) in French and English.
Preferred Qualifications
- Knowledge of CAE software and applications (CAELIB, STARTEAM, visual systems, SIM XXI architecture).
- Understanding of hardware/software interactions as they relate to aviation simulation.
- Aeronautical knowledge, including avionics, flight dynamics, aircraft systems, and simulated systems experience.
Physical Efforts:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Below is a nonexclusive list and may be updated at any time.
- Constantly ascend or descend ladders, stairs, scaffolding, ramps, and poles
- Occasionally remain in stationary positions
- Constantly adjust or move objects up to 30 pounds
- Constantly communicating with others to exchange information
- Constantly perform repetitive motions involving wrists, hands, or fingers
Benefits
- an environment where your initiatives will be recognized and valued
- the opportunity to travel internationally
- the opportunity to work on a variety of projects on a multidisciplinary team
- the opportunity to represent the organization at external conventions and conferences
- the possibility to work from home occasionally flexible schedules
- attractive employee benefits
Expected Pay Range: $24. 61 - $27.81
CAE is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail We will make a determination on your request for reasonable accommodation on a case-by-case basis.
E-Verify
As a Federal Contractor, CAE is required to participate in the E-Verify Program to confirm eligibility to work in the United States. If you’d like more information about your EEO rights as an applicant under the law, please click here for the EEO is the Law Poster:
Akkodis is seeking a Tableau Admin for a Contract with a client located in San Antonio, TX (Onsite) and ideally strong hands-on Tableau Server, Custom Administrative Dashboards, SSL certificates, LDAP integration, and Active Directory, Data preparation, data extract/live data source validation.
Rate Range: $53/hr-$55/hr (The rate may be negotiable based on experience, education, geographic location, and other factors)
Key Responsibilities
• Maintain Tableau Server and site configurations, including user permissions, groups, projects, and data sources.
• Monitor server performance and capacity planning to ensure optimal performance of the system.
• Design, develop, and implement processes and workflows for administering Tableau Server.
• Stay up to date on new features and functionality in Tableau Server and make recommendations on how to leverage them to improve efficiency and effectiveness.
• Train and support users on proper usage of Tableau Server, including best practices for security, data governance, and data management.
• Perform regular maintenance and upgrades of Tableau Server as needed.
• Manage user access to Tableau Server, including creating and managing user accounts, groups, and permissions.
• Configure and manage Tableau Server security, including SSL certificates, LDAP integration, and Active Directory synchronization.
• Monitor server logs and performance metrics to identify potential issues and recommend solutions.
• Collaborate with IT staff to ensure proper integration of Tableau Server with other enterprise systems.
• Maintain Tableau Server and Desktop license management.
• Responsible for administrating Tableau environment as a primary technical point of contact on Tableau server related incidents and service requests tickets.
• Understanding of network requirement for the Tableau cluster to provide a common graphical interface portal for the end users to access backend data and troubleshooting basic network issues in a Windows server environment.
• Work with Tableau vendor support teams on any tableau cluster related issues /escalations, new tableau requirements to ensure better health of Tableau clusters, upgrade of existing cluster etc.
• Monitor performance of Server through developing Custom Administrative Dashboards.
• Design and Maintenance of Internal Website to display embedded Tableau Dashboards.
• Optimize and troubleshoot Tableau dashboards for performance.
• Design and Development of new Tableau dashboards per business needs.
• Monitoring Tableau scheduled background tasks and response on any service failures.
• Data preparation, data extract/live data source validation, maintenance using other Data Analysis tools.
If you are interested in this job, you can click APPLY NOW For other opportunities available at Akkodis go to If you have questions about the position, please contact Nitish Kumar at
Equal Opportunity Employer/Veterans/Disabled:
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
· San Francisco Fair Chance Ordinance
It All Starts with Our People
As the leader in automotive preventive maintenance, Valvoline has a proven track record of growth. We continue to invest in our people, processes, and technology to strengthen our ability to efficiently deliver Quick, Easy, Trusted service across all our stores – every day. We're not just in the car business; we're in the people business. And we're looking for humble, hungry, and smart people to help us shape the future of mobility. If you're hungry to drive change and seek a dynamic, collaborative environment that fuels both personal and professional growth, you've found your place with us.
Our highest priority is creating a welcoming workplace with team members from a wide variety of diverse backgrounds and experiences.
How You’ll Make a Difference
Valvoline has a rewarding opportunity as a Sr. O365 Engineer. In this role, you will beresponsible for managing and optimizing the Microsoft 365 tenant with an on-premises AD and the Microsoft O365 suite, including, but not limited to, the following: AD, Azure AD, SharePoint, Teams, OneDrive, Outlook.
This role will ensure effective and timely resolution of problems and issues, as well as provide leadership in problem solving/remediation of issues.
Typically, responsible for establishing operational plans for job area, developing and implementing new products, processes, standards, or operational plans that will have impact on the achievement of functional results. Requires communication with leadership
- Manage and maintain Microsoft 365 services including Exchange Online, SharePoint Online, Teams, OneDrive, and Intune.
- Monitor service health, usage, and performance across the tenant. Implement and co-manage Microsoft Purview policies, DLP, Conditional Access, and MFA
- Manages the end-to-end systems design, capacity planning and performance management to meet systems requirements while identifying opportunities for automation, cost savings, and service quality improvement
- Design, implement, and manage the various items in the O365 platform (e.g., SharePoint Online, Teams, Power BI, Security & Compliance Center, etc.). Understand the interdependencies with other enterprise services in the O365/Azure technology stack, and licensing, features and policies
- Maintain knowledge of and apply industry best practices for the O365 platform. Assists with the evaluation and selection of existing and emerging technologies, and the options that best fit business and IT strategic needs.
- Identifies, develops, and implements continuous process improvements and best practices into all areas (e.g., process, metrics, performance, etc.) to enable accurate, efficient, and effective systems' operations and customer satisfaction
- Troubleshoot complex technical issues and perform root cause analysis for major outages and incidents, engineer permanent solutions to issues and implement solutions as required
- Develop and maintain PowerShell scripts for automation, reporting, and bulk operations. Leverage Graph API and other tools for advanced automation and integration
- Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion
What You’ll Need to Succeed
- Bachelor’s degree in information systems, computer science or related field, or an equivalent combination of education and experience.
- Minimum 3-5 years of experience as an O365 engineer or administrator
- Relevant technical and process certifications (ITIL, Cisco, Fortinet, Microsoft, etc.)
Microsoft Certified: Modern Desktop Administrator Associate
Microsoft Certified: Security, Compliance, and Identity Fundamentals
Microsoft Certified: Azure Administrator Associate
Microsoft 365 Certified: Enterprise Administrator Expert
- Expert knowledge of on-premises Active Directory infrastructure management and experience as a Domain Administrator
- Familiarity with Exchange Online, Teams, SharePoint, and OneDrive administration.
- Knowledge of Microsoft 365 security and compliance features.
- Knowledge of Azure Active Directory and the Microsoft Identity Platform.
- Experience in designing and implementing identity and conditional access
- Experience with on-premises Active Directory, Azure Active Directory, and hybrid deployments.
- Implementation of advanced functions of the Office 365 Security and Compliance Center, Microsoft Federation Integration with Office 365, Azure, and Identity Management.
- Excellent customer service skills, including verbal and written communication skills
- Excellent organizational and troubleshooting skills; ability to prioritize and manage multiple tasks and projects.
- Strong analytical and problem-solving skills
- Deep experience with public folder and PST migration complexities.
- Experience with PowerShell, LDAP, Active Directory, Azure, file transfer protocols, APIs, and troubleshooting data flows.
- Familiarity with application monitoring tools, reviewing log files, and being available on occasion for off-hours emergency support for critical applications.
- Familiarity with Cloud Access Security Broker (CASB) technology.
- PowerShell scripting expertise within Office 365, Azure AD, Teams, and SharePoint. In-depth knowledge of authorization and authentication in Microsoft hybrid environments, including Azure AD, Single Sign On (SSO), and Multi Factor Authentication (MFA)
We Take Care of the WHOLE You
- Health insurance plans (medical, dental, vision)
- HSA and flexible spending accounts
- 401(k)
- Incentive opportunity*
- Life insurance
- Short and long-term disability insurance
- Paid vacation and holidays*
- Employee Assistance Program
- Valvoline Instant Oil Change discounts
- Tuition reimbursement*
- Adoption assistance*
*Terms and conditions apply, and benefits may differ depending on position.
Your Path to Valvoline
Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Join us in revolutionizing the automotive aftermarket industry while enjoying competitive benefits, a supportive work culture, and opportunities for advancement. Apply now and become an integral part of our journey at Valvoline.
The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided upon request to applicants with disabilities to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
WireCo is the strength behind the world's evolution, through deep legacy and forward thinking, we create premium ropes that inspire innovation without limits. Our global footprint includes manufacturing plants, distribution facilities, and research and development centers around the world.
WireCo offers a competitive wage, incentive programs, growth opportunities, and excellent benefits offerings for employees and their families. Benefits include paid time off, paid holidays, medical, dental and vision insurance, 401(k) retirement plan with generous company match, 100% company-paid life insurance, and 100% company-paid disability insurance.
For more information, check out our website at Description
The Help Desk Analyst is the first point of contact for internal users seeking technical assistance. This role is responsible for resolving hardware, software, and network issues while delivering excellent customer service. Ideal candidates will be detail-oriented, communicative, and able to thrive in a fast-paced environment supporting a diverse user base across a multi-site organization.
The Help Desk Analyst must exhibit the behaviors of the WireCo Business System (WBS):
- Teamwork - Fosters inclusion and encourages respectful debate.
- Accountability - Owns outcomes, learns from setbacks, and recognizes achievements.
- Self-Awareness - Reflects on strengths and growth areas, mindful of their impact on others.
- Noble Intent - Prioritizes integrity and collective success.
- Determined - Takes initiative and seeks solutions.
- Transparent - Embraces open, honest communication.
- Curious - Pursues knowledge and challenges the status quo
Duties & Responsibilities
- Provide Tier 1 support via phone, email, and ticketing system for desktops, laptops, printers, mobile devices, and common business applications
- Troubleshoot user issues related to Windows, MS Office, VPN, and network connectivity
- Document issues and resolutions in the service desk system, escalating when necessary
- Set up and configure new workstations, user accounts, and access permissions
- Assist with onboarding and offboarding processes, including asset tracking and account provisioning
- Coordinate with other IT team members to ensure timely issue resolution and project support
- Maintain a high level of professionalism and user satisfaction in all interactions
- Install hardware and software as needed
- Interfaces with users in support of moves, installs and schedules
- Support other Helpdesk activities as directed by management
- Ability to travel to Missouri locations and additional WireCo locations as needed
- Performs all other duties as assigned
Required Qualifications
- Associate's Degree in an IT-related field or equivalent combination of education and two years of IT work experience
- Proven problem-solving ability required, including the ability to perform fundamental diagnostic analysis involving the use of basic systems, networking, routing, and technical principles
- Must have good communication skills and the ability to effectively interact with end-users, co-workers, superiors, and others outside the company on a technical and non-technical basis
- Familiarity with IT Help Desk support software
- Must be detail-oriented and capable of producing clear and concise documentation
- Able to carry/move/lift 40 pounds of IT equipment between the sites
Preferred Qualifications
- Understanding DcLink best practices and functionality, including tranbuilder, device loader, forms, asynchronous business functions, and function tester
- Manufacturing process flow knowledge
Materials and Equipment Directly Used
- Standard office equipment, including computer, mouse, keyboard, telephone, multifunction copier
Additional Information
- Must be legally authorized to work in the United States without restriction
- An applicant must complete a satisfactory background check post-offer of employment. A criminal conviction will not be an automatic bar to employment.
- Must be willing and able to pass a post-offer drug screen and physical (if required)
- Must be 18 years of age or older
- Equal Opportunity Employer/Veterans/Disability