Remote Desktop Example Jobs in Usa

We are seeking a highly dependable and versatile Lead Office Services Associate to support the day-to-day operations of a dynamic office environment. This is a hands-on, “wear many hats” role responsible for ensuring seamless delivery of office services, facilities coordination, IT support, and hospitality functions.

Hours: Monday - Friday, 8:30am-4:30pm with 1 hour lunch (35 hour work week).

Hourly Pay: $27/hr.

Key Responsibilities:

• Manage mail services including sorting, scanning, delivery, and postage application
• Coordinate courier services and outgoing shipments
• Handle printing, copying, and document scanning requests
• Process invoices and maintain accurate records
• Order and coordinate food services for meetings and events
• Plan and support office events and team lunches
• Reset and maintain conference rooms to ensure readiness
• Monitor, restock, and order office supplies
• Maintain organized records and file management systems
• Liaise with building management for facilities-related requests
• Provide reception coverage, greet visitors, and manage incoming calls
• Monitor conference room schedules and proactively prepare meeting spaces
• Provide basic IT support including laptop setup, troubleshooting, AV support, and desktop imaging (training provided)

What We’re Looking For:

• Prior experience working in a law firm or corporate setting
• Proactive, self-starter with the ability to manage multiple responsibilities independently
• Strong organizational and communication skills
• Customer-service mindset with a focus on creating a positive office experience
• Comfortable supporting light IT functions and learning new systems
• Professional presence with a high level of reliability

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.

Internal candidates only: The compensation outlined is applicable for candidates who fully meet the qualifications of the role based on their education and experience. If Opensity Solutions selects an internal candidate who does not meet all requirements, the position title, structure, and compensation may be adjusted accordingly.

Vice President, Global Sourcing

Location: Chesapeake, VA

Reports to: Chief Commercial Officer

Company: Family Dollar

Position Summary:

The Vice President of Global Sourcing initiates, develops and guides the comprehensive sourcing strategy for Family Dollar. Working closely with the Merchandising Teams, the VP provides the leadership and vision for all import product lines and categories across all lines of business. This role manages the Home Office sourcing team, the Quality and Compliance team as well as International Sourcing offices.

Principal Duties & Responsibilities:

1. Develop and champion the import sourcing vision for the company – inclusive of people, process and technology across U.S. and foreign based sourcing staff

2. Develop and champion the Quality and Compliance vision for the company – inclusive of people, process and technology across U.S. and foreign based quality staff

3. Work collaboratively with all aspects of merchandising, supply chain, legal, private label, marketing, store operations, risk, IT and others to ensure effective execution of the total sourcing and quality process

4. Continuously evaluate opportunities to expand new resources, factories and points of manufacturing for enhanced sourcing capabilities

5. Manage global vendor structure to meet all regulatory and compliance requirements

6. Manage P&L for all sourcing related entities to achieve planned and agreed to budgets

7. Support the merchandising teams in executing trend identification and strategic and tactical business initiatives

8. Partner with the merchandising leaders to build financial plans and evaluate business opportunities by classification to build long term strategies

9. Recruit, train, develop and mentor Global Sourcing and Quality & Compliance leaders

10. Other duties and responsibilities as assigned

11. International and domestic travel required (30-40%)

Minimum Requirements:

• BA/BS or equivalent work experience
• 15+ years of experience in Retail Buying, Product Development, or Sourcing
• Excellent communication skills – both verbal and written – at all levels of management
• Ability to build bridges and alliances with business partners – managing expectations and adeptly communicating strategies and tactics throughout the company
• Strong financial acumen, analytics, problem-solving, multi-tasking and prioritization
• Innovative thinking
• Sense of urgency to quickly and decisively put into place strategic ideas and action plans for execution
• Intermediate to advanced working knowledge of Microsoft Office desktop applications, inclusive of Excel and Access
• Word, PowerPoint and Outlook. Moderate to intermediate working knowledge of web-based product life cycle management tools inclusive of work flow, task management, supplier/service provider collaboration and, management reporting.

Why Family Dollar

At Family Dollar, we are committed to operational excellence, innovation, and delivering value to our customers and communities. This role offers the opportunity to shape how outsourced services support a large, dynamic retail organization and to make a measurable impact across the enterprise.

Family Dollar is an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

Job Description

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

*Class start date 04/06/2026

Job Overview

Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. Bloomingdale’s Credit Experience Advocates are responsible for delivering an intimate and distinctive customer experience by responding to Bloomingdale’s customer inquiries via phone, chat, or email. Experience Advocates will provide full ownership to credit related inquiries, seizing the opportunity to rewrite the end of the story. Experience Advocates will leverage an environment of continuous learning and education to foster and achieve creative resolutions. We are driven by our desire to win with our customers by being available, knowledgeable, and always engaging.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

What You Will Do

• Deliver a luxury customer experience through greeting and engaging the customer and providing a genuine and friendly interaction
• Respond to customer inbound calls, chat, or email in an efficient and friendly manner. Always conveying empathy for customer friction points.
• Promote and communicate current sales and loyalty promotions.
• Conduct extensive account research to provide appropriate resolution to customer issues or disputes related to credit reports, billing, payments, account balances, and other credit-related matters, including following up with the customer as needed
• Accurately record and maintain customer information, interactions, and case details in agent desktop systems.
• Engage and collaborate with stores, key stakeholders and business leadership on complex and escalated situations showing our customers that our connection makes us like No Other Store in the World.
• Be entrepreneurial and leverage elevated empowerment to manage appropriate customer accommodations.
• Always act with integrity, humanity, humility, and respect.
• Regular, dependable attendance and punctuality.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• Responsibilities may fluctuate due to business need and colleagues may be responsible to correspond with customers via inbound calls, chats, or emails.

Who You Are

• Ability to integrate Bloomingdale’s customer experience model into all interactions
• Adaptable and able to adjust quickly to changing customer expectations and needs
• Ability to be a self-started who is comfortable taking the initiative to learn new things; strong decision-making abilities; strong analytical skills
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers
• Experience in customer service or a related field, preferably in the credit services industry or luxury selling
• Strong verbal and written communication skills
• Empathic, patient, and professional while dealing with customers, especially in stressful situations Enjoy meeting people, learning about them, and sharing information
• Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics
• High-School diploma or related experience

Essential Physical Requirements You Will Perform

• This position requires talking, sitting and reaching with arms and hands.
• Involves sitting and talking for at least two consecutive hours, lifting at least 10lbs., stooping, kneeling, and crouching
• Reaching, including above eye level
• Involves close vision, color vision, depth perception, and focus adjustment
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment
• Able to navigate multiple computer applications from a dual monitor setup

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - Apply Today!

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This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Click here to see details on benefits.

Apply Now

Job Info

• Job IdentificationREQ_722561
• Job CategoryStores
• Posting Date02/23/2026, 12:21 PM
• Locations 7801 Citrus Park Town Center, Tampa, FL, 33625, US

Company Overview:

Ocean State Job Lot (“OSJL” or the “Company”) is a dynamic $850+ million general merchandise retailer with a strong foothold across the Northeast and Mid-Atlantic. With over 170 stores currently and ambitious plans to reach 180 locations, OSJL offers exciting opportunities for growth and contribution. We are an opportunity-driven retailer owning over 50% of our operating locations, totaling 8 million square feet, demonstrating our stability and long-term vision. At OSJL, you will be part of a team committed to delivering exceptional value to our customers while driving positive change and a more responsible future for retail within our communities.

Job Description:

The Senior Director of Human Resources and People is a pivotal leadership role at Ocean State Job Lot (“OSJL” or the“Company”), designed for a transformational leader who will architect the Company's future-state human resources and people strategy. More than a functional head, this leader will serve as a strategic thought partner to the Vice President, empowered to influence critical business decisions with data-driven evidence. The core mission is to design the "support center of the future" while leading the company through enterprise-wide change.

This position requires a unique ability to balance this visionary, long-term strategy with the operational excellence of core HR functions, including Total Rewards, Associate Relations, Compliance, and Development. The Senior Director will take full ownership of the talent and succession pipeline and unify a high-performing team under a single vision. This role is ideal for an intrinsically motivated change agent focused on building a human resource and people function that delivers a sustainable competitive advantage for OSJL.

Key Responsibilities:

• Architect and Drive the People Vision: In partnership with the VP of People and Operations, serve as a principal architect of the Company’s forward-thinking strategy. Establish a clear vision for the entire HR function that anticipates the future of work, leveraging data, HR technology, and AI to build a sustainable competitive advantage for the business.
• Lead Organizational Transformation & Design: Critically evaluate the current Company and department structures to lead the transformation of the "support center of the future." Drive initiatives that enhance organizational effectiveness, streamline processes, and align the workforce structure with evolving business goals.
• Own the Talent & Succession Pipeline: Lead the development and implementation of a robust, proactive succession planning process. Champion a culture of internal mobility and leadership development to build a strong talent pipeline at all levels of the organization.
• Unify and Develop a High-Performing Team: Guide a blended team of strategic and operational professionals, unifying them under a single, compelling vision. Focus the team on the most critical priorities through expert coaching, talent development, and mentorship.
• Serve as a Strategic Partner and Challenger: Act as a true thought partner to executive leadership. Use data-driven evidence and deep business knowledge to challenge ideas, advocate for optimal strategies, and influence critical decisions that benefit the long-term health of the Company.
• Ensure Foundational & Operational Excellence: Provide strategic oversight for all core functions, including Total Rewards, Associate and Labor Relations, Performance Management, Payroll, and Compliance. Drive modernization and efficiency in these areas to ensure foundational stability while the future state is being built.
• Lead Change Management & Adoption: Drive organizational transformation by developing and executing communication strategies that foster stakeholder buy-in. Champion the adoption of new processes, technologies, and strategies by ensuring the delivery of effective training, coaching, and support.
• Foster a Positive Associate Relations Climate: Drive a productive and engaging work environment by providing strategic guidance on complex associate matters. Ensure a proactive, consistent approach to labor relations and legal compliance, championing strategies that strengthen the company's direct relationship with its associates.

Qualifications:

• Bachelor Degree or equivalent preferred.
• 10+ years of experience in Operations or Human Resources with a demonstrated track record of success.
• 5 or more years of experience as a senior executive or VP level in a retail or similar company is required.
• Ability to demonstrate proficiency with AI tools.
• Excellent verbal and written communication skills.
• Passion for developing and coaching others.
• SPHR/SCP or Equivalent Preferred
• Excellent interpersonal and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Thorough knowledge of employment-related laws and regulations.
• Knowledge of and experience with varied human resource information systems.
• Knowledge of Microsoft Office, G-Suite, UKG, Domo, desktop publishing programs, Adobe Creative Suite and an understanding of social media and digital platforms.

Work Environment:

• Work is performed in both a climate-controlled office and warehouse environments; experience with the operational and safety dynamics of a warehouse setting is preferred.
• Works in an office environment remaining stationary at a desk, table, or computer workstation for extended periods of time. Frequently uses near vision for reading and computer tasks.
• Full Office Presence: This role is based in the Corporate Office and requires in-office presence Monday through Friday. Occasional, pre-approved exceptions to work remotely may be granted based on business needs.
• Regular travel necessary to visit stores and attend leadership meetings (travel estimated to be 20% or less).
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other job duties and tasks, some of which may be essential to the position. Management has the right to revise this job description at any time. The job description is not a contract, either express or implied. You are an at-will employee, meaning either you or the Company may terminate your employment at any time, with or without notice.

Company Description

Greenwich St. Jewelers is an award-winning jewelry boutique located in the heart of Tribeca, NY with a personally curated selection of fine jewelry and unique engagement rings and wedding bands. We are experts in custom jewelry and jewelry repair/restoration with a full service jewelry shop on premises.

As a family business business celebrating our 50th year in the industry, we lead with our heads and our hearts. Our greatest joy is the feeling of unearthing something unexpectedly delightful for our customer. We believe jewelry isn't just something you own, it is something that becomes part of who you are. We're so proud to help our clients discover their new favorite part of themselves.

Role Description

We are seeking a detail-oriented Ecommerce & Inventory Coordinator to own product setup, inventory workflows, and Email and SMS briefing execution across Greenwich St. Jewelers’ Shopify Plus ecosystem. This role ensures accuracy, consistency, and visual excellence across PDPs, collection pages, site merchandising, and lifecycle marketing initiatives.

The ideal candidate brings strong operational rigor, advanced Shopify Plus fluency, and hands-on experience supporting Email and SMS programs in a luxury e-commerce environment. 

This is an on-site role requiring 5 days per week in our New York City office.

Core Responsibilities

Site Inventory Listings

• Receive newly entered inventory from the Inventory Associate to commence website processing, including:
• Sorting and maintaining inventory in designated GST locations according to status
• Reporting any additional main photo needs to Vendor or Inventory Associate
• Writing and formatting long-form web descriptions optimized for SEO and UX
• Listing all product details per GST guidelines in bullet format
• Ensuring all online assets are complete and set live in Shopify within two weeks of receipt, notifying sales floor managers for merchandising within the same timeframe
• Creating variants and setting evergreen status as needed once product is live on Shopify

Site Maintenance

• Create, merchandise, and maintain all collection pages, including monthly audits of designer and Top Nav collections for accuracy and relevance
• Conduct weekly site and merchandising audits to ensure PDPs have complete web descriptions, product details, imagery, and supporting assets
• Update photos for alternate metals as needed

Site Strategy & Experience

• Own upload, strategy, and briefing for all site assets, working with the Graphic Designer, Ecommerce & Marketing Director, and Developers (if needed) to ensure assets are on-brand and optimized for mobile and desktop
• Leverage data and Shopify knowledge to translate strategic direction from the Ecommerce & Marketing Director into high-impact site experiences for key moments (Holiday, Sale, Collaborations, etc.)
• Own weekly and monthly site performance and merchandising reporting, providing thoughtful analysis and actionable recommendations
• Ensure press and promotional mentions are reflected on-site via appropriate badges and merchandising

Third-Party Management

• Create, assign, and follow up on all developer tickets covering new feature requests, visual issues, promotions, site updates, new themes, and ongoing enhancements
• Attend all Digital Agency meetings with the Ecommerce & Marketing Director, leveraging time to address high-priority initiatives and outstanding requests
• Execute all agency-recommended site updates with Ecommerce & Marketing Director approval
• Monitor digital project execution to ensure initiatives progress according to timelines and roadmap
• Own site updates required to support SEO and Paid Media initiatives, including collection creation, merchandising, and providing linking destinations
• Coordinate cross-agency communication and initiatives to ensure alignment and timely execution
• Provide linking direction, create collection pages, and optimize merchandising for Email Marketing
• Add new vendors to Shopify as needed

Email & SMS Responsibilities

• Own monthly briefing process, including copy, image selection, segmentation, send times, and template direction for Email Campaigns, Flows, and SMS
• Own reporting and data analytics for Email Campaigns, Flows, and SMS

Photography Responsibilities

• Assess styled and on-model shot needs for upcoming site and email assets and submit requests to the Social Media Coordinator
• Add SKUs with missing imagery to the shot list weekly
• Pull product and organize trays by designer ahead of shoots
• Return jewelry to the appropriate display, tray, or bin post-shoot
• Receive web-ready alt-view folders once complete
• Upload new imagery to PDPs and adjust image order so model alt views appear first

Qualifications & Skill Summary

• At least 3 years of professional, non-internship experience required
• Advanced Shopify Plus experience across product uploads, variants, collections, merchandising, and PDP optimization
• Strong understanding of e-commerce merchandising and UX best practices
• Proven experience managing inventory workflows via Shopify Plus and Luxe
• Hands-on experience briefing and supporting Email and SMS campaigns and flows
• Advanced Klaviyo experience across segmentation, scheduling, and reporting
• Strong analytical and reporting skills across site performance, Email, and SMS
• Working knowledge of SEO best practices for e-commerce content and structure
• Experience collaborating with developers, agencies, and cross-functional teams
• Strong project management skills across multiple priorities and deadlines

Programs & Platforms

• Advanced Shopify Plus - Required
• Advanced Klaviyo - Required
• Microsoft Office
• Luxe (retail inventory platform)
• Google Workspace
• Project management platforms: Asana, Basecamp
• Google Analytics, Shopify Analytics, Klaviyo Analytics, Microsoft Clarity
• Adobe Photoshop

Benefits

• Annual Salary $70,000-$80,000
• 15 paid vacation days and 5 sick/personal days per year
• Medical/Dental/Vision for employee
• Flex Spending Account
• Commuter Spending Account
• 401k with matching (eligible after 1 year of employment)
• Employee Discounts for Self Purchases

Greenwich St. Jewelers is an Equal Opportunity Employer. We are a company that employs a diverse group of people from many cultures and gender expressions. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Hi,

If anyone interested please call me and share your updated resume.

Position: Mortgage Loan Processor

Location: Cincinnati, OH 45245 (Onsite/Hybrid)

Duration: FTE/ Direct Hire

1. a. The primary responsibilities of Company for the Mortgage Loan Processing are as follows:
2. i. Perform outbound calls/emails to the Borrower’s regarding loan status in accordance with the Lender’s policy and procedures and within the standard performance levels agreed.
3. ii. Receive and respond to inbound calls/emails from the Lender and Borrowers regarding loan status in accordingly with the Lender’s policy and procedures and within the standard performance levels agreed.
4. iii.. Enter accurate and timely loan information into the Loan Origination System.
5. iv. Upon order and receipt of loan documentation, review and approve the loan per authority level.
6. v. Submit loans to underwriting for conditional review and final decision.
7. vi. Coordinate with Lender’s Sales team prior to withdrawal of a loan application. vii. Hand-off internally to closing unit after performing pre-closing steps.

Knowledge/Experience:

1. • One to two years of conventional mortgage Processing experience
2. • Knowledge of full loan cycle processing (from beginning to end)
3. • Strong understanding of Desktop Underwriter (DU) and Loan Prospector(LP) and HARP guidelines
4. Competencies/Skills:
5. • Strong communication skills, verbal and written
6. • Strong analytical skills
7. • Demonstrated ability to resolve complicated issues as they arise
8. • Proven organizational skills and demonstrated ability to prioritize and multi-task
9. Skills. Able to work through multiple computer programs and multi-computer monitors
10. • Flexible in terms of shifts
11. • Knowledge of MS Office

Thanks

Arvind

832-864-8727

Job Title: Field Support Officer (FSO) – IT Support

Location: Covington

VA

Evadale

TX

Cottonton

AL

Roanoke Rapids

NC

Longview

WA

Job Description:

We are looking for a Field Support Officer (FSO) to provide onsite IT support for network and end-user devices. The candidate will be responsible for troubleshooting network connectivity issues, switches, printers, and Wi-Fi to ensure smooth IT operations.

Responsibilities:

• Provide onsite support for network connectivity and LAN issues.
• Troubleshoot and maintain network switches and basic networking devices.
• Install and support printers and resolve printing issues.
• Troubleshoot Wi-Fi connectivity and access point issues.
• Support desktops, laptops, and peripheral devices.
• Respond to user tickets and resolve technical problems.
• Escalate complex issues to the network or infrastructure team when required.

Requirements:

• Basic knowledge of networking, switches, printers, and Wi-Fi.
• Experience in IT support or field support.
• Good troubleshooting and communication skills.
• Ability to provide onsite technical support.

Job Description

As part of the Technical Services department within CAE’s Civil Training and Services division, perform all preventative and corrective maintenance tasks on several CAE and non-CAE flight simulators and associated devices at the CAE Training Center. If this sounds like an amazing opportunity for you, Our Doors are Open (watch here): desktop | mobile

The incumbent will support the following roles and responsibilities:

Description

• Provide real‑time phone support to address technical issues on training center flight simulators.
• Prepare the simulator for customer training, including performing pre‑flight tests.
• Execute recurring scheduled preventive maintenance tasks.
• Perform aircraft validation tests (QTG) and create/restore system/computer disk backups.
• Diagnose and resolve complex simulator deficiencies in a timely manner.
• Identify and replace defective simulator components.
• Validate snag fixes directly on the simulator device.
• Maintain and document configuration control of both software and hardware elements.
• Work within C/Unix and Windows environments to step through code modules, identify root causes, and propose strong leads and hypotheses for resolution.
• Read and interpret electrical and electro‑mechanical drawings and design documents.
• Define technical problems, collect and analyze data, establish facts, and draw valid conclusions.
• Apply aircraft/systems knowledge to execute hands‑on fixes on Full Flight Simulators.
• Log all work regularly, objectively, and formally in a CMMS (Computerized Maintenance Management System).
• Update technical documentation and procedures when required.
• Participate in technical training courses and on‑the‑job learning.
• Lead and execute projects to improve and ensure smooth operations of the training center.

Minimum Qualifications

• DEC in Electronic, Computer Science, Aircraft Maintenance, or equivalent.
• Related experience in software and electronic modification/manipulation.
• Knowledge of Windows, Unix, C, C++, and scripting languages.
• Familiarity with basic electronic theory, principles, and electronic testing equipment.
• Excellent communication skills (verbal and written) in French and English.

Preferred Qualifications

• Knowledge of CAE software and applications (CAELIB, STARTEAM, visual systems, SIM XXI architecture).
• Understanding of hardware/software interactions as they relate to aviation simulation.
• Aeronautical knowledge, including avionics, flight dynamics, aircraft systems, and simulated systems experience.

Physical Efforts:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Below is a nonexclusive list and may be updated at any time.

• Constantly ascend or descend ladders, stairs, scaffolding, ramps, and poles
• Occasionally remain in stationary positions
• Constantly adjust or move objects up to 30 pounds
• Constantly communicating with others to exchange information
• Constantly perform repetitive motions involving wrists, hands, or fingers

Benefits

• an environment where your initiatives will be recognized and valued
• the opportunity to travel internationally
• the opportunity to work on a variety of projects on a multidisciplinary team
• the opportunity to represent the organization at external conventions and conferences
• the possibility to work from home occasionally flexible schedules
• attractive employee benefits

Expected Pay Range: $24. 61 - $27.81

CAE is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail We will make a determination on your request for reasonable accommodation on a case-by-case basis.

E-Verify

As a Federal Contractor, CAE is required to participate in the E-Verify Program to confirm eligibility to work in the United States. If you’d like more information about your EEO rights as an applicant under the law, please click here for the EEO is the Law Poster:

Job Description

Ecommerce Merchandising and Operations Manager

JOB SUMMARY

The Ecommerce Merchandising Manager will be responsible for the daily management of the Trina Turk website. This position acts as a process owner and collaborates with cross-functional areas to troubleshoot and implement processes to ensure the website operates efficiently.

The eCommerce Merchandising Manager is responsible for creating a consumer-first experience to drive sales and engagement. They will build a compelling catalog of product and devise effective selling strategies, manage the consumer journey and shopping experience, and execute product launches and promotions. This role is responsible for reporting on product performance and reviewing historical sales data to make informed product recommendations and increase sales. They will ensure the best user experience and comprehensive merchandising strategy, recommending real-time actions.

This role will serve as the liaison between Marketing, Development, Planning, Buying, Operations, Customer Service, Licensing, and external vendors to maintain the functionality of the websites.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure that new features and functionality are fully tested before going live on websites
• Execute e-commerce projects, including timelines, deliverables, cross-functional partnerships, and communication
• Website sales/promotions: tagging, setting up, and making discounts live
• Oversee daily management from product content set-up, promotions, pricing, troubleshooting of product fulfillment, and system integration
• Collaborate with developers to implement new features in Shopify
• Troubleshoot all issues with Developer, Customer Service, Ops, and Shopify support
• Identify and implement Shopify apps to support overall e-commerce initiatives
• Review challenges and devise solutions to support e-commerce, user experience, information technology, marketing, and customer service
• Manage our connection with third-party fulfillment partners to our eCommerce platform to ensure accurate inventory synchronization and seamless order processing
• Ensure products are set up accurately with all details and necessary information
• Review online product pages constantly and implement improvements that will increase consumer spending
• Build and recommend merchandising strategies based on data and analytics
• Review and update product recommendations
• Monitor customer reviews and flag concerns with the appropriate departments
• Perform bi-weekly checks of online product to ensure the best brand experience for the end consumer
• Evaluate site experience across desktop and mobile, and recommend upgrades to further improve customer experience
• Manage Ecom samples for website photoshoots
• Update promotional calendar and product ETAs

EDUCATION AND/OR EXPERIENCE

• 5-7 years of experience in digital marketing and merchandising
• Solid understanding of digital channels, trends, and user behaviors
• Working knowledge of promotion and marketing strategies
• Strong team player with the ability to build and maintain good rapport with both internal and external customers
• Exceptional organizational and communication skills with demonstrated ability to prioritize workload and manage multiple projects
• Experience with Shopify and POS systems
• Deep understanding of ERP and inventory management systems
• Knowledge of Excel, Microsoft Office, Slack, and Trello

Position Overview

Our luxury jewelry division seeking an experienced Director of Ecommerce & CRM as a key leadership position. This role is responsible for spearheading the division’s ecomm and clienteling strategies to drive ecomm growth, enhance retail store sales, and expand brand awareness. The role will own the entire Ecommerce P&L and will be responsible for achieving sales and margin targets of the channel.

Additionally, the position will oversee the Ecomm and CRM budgets; including developers, digital media, search, partnerships, client gifting, and offline DTC events. This position will be accountable for all digital analysis, optimizations, and timely strategy changes when necessary.

Key Responsibilities

E-commerce:

• Financial Accountability: Achieve sales and margin plans for DTC web-based sales
• Development and Execution of Ecommerce Strategy: Formulate strategies to increase online sales, improve user experience, and ensure the website aligns with the brand's luxury image.
• Digital Marketing: Collaborate with the marketing team to implement digital marketing campaigns, including SEO, SEM, email marketing, social media, and paid advertising to drive traffic and conversions.
• Website Management: Oversee the design, functionality, and performance of the site, ensuring it is optimized for both desktop and mobile devices.
• Product Management: Manage the online product catalog, ensuring accurate product descriptions, images, and compelling merchandising.

CRM

• Strategy Development: Refine the existing CRM & Clienteling strategy and manage its execution. Develop and implement new strategies to build and maintain strong customer relationships, increase customer loyalty, and drive repeat purchases.
• Customer Data Management: Oversee the collection, segmentation, and analysis of customer data to personalize communications and offers. Evaluate current CRM software to determine its suitability for the business.
• Email Marketing: Manage email marketing campaigns, including automated workflows, personalized messaging, and A/B testing to optimize open rates, click-through rates, and conversions.
• Communications: Work with the Division head to refine language and communication methods to ensure clients receive an on-brand experience at every touch point.
• Customer Service Coordination: Ensure the customer service team has the tools and information needed to provide exceptional service, handle escalated issues, and implement feedback loops to improve the overall customer experience. Ensure VIP clinets are always attended to with the highest level of service.

Analytics and Performance Measurement:

• Ecom Dashboard: Enhance the existing performance dashboard to include advanced analytics that provide deeper insights into customer behavior and campaign effectiveness.
• CRM Dashboard: Develop performance KPI’s and create dashboard to monitor and share performance.

People Responsibilities & Cross-Departmental Collaboration:

• Team Management: Manage a high-performing Clienteling & CRM Manager and collaborate with retail store team on all clienteling efforts.
• Collaboration: Cultivate relationships with different departments within the division; including Customer Logistics, Production, Finance, Marketing, Sales and Planning.

Innovation & Continuous Improvement:

• Stay Ahead of Trends: Keep up with the latest trends in ecomm, CRM, and digital marketing to ensure the division remains competitive in the luxury market.
• Continuous Optimization: Constantly test, measure, and optimize strategies and tactics to improve performance.

SKILLS & REQUIREMENTS

Requirements:

• Ecomm Management: 7-10+ years’ experience in an ecomm role with P&L responsibility, ideally within the luxury goods or jewelry industry. Proven track record of driving online sales and optimizing digital platforms.
• CRM Experience: Extensive experience in CRM strategy, customer data management and personalized marketing.
• Luxury Brand Experience (Preferred): Understanding of the nuances of selling luxury products online, including maintaining brand integrity and enhancing customer experience.
• Digital Marketing: Strong background in digital marketing and e-commerce strategies.
• Data Analysis: Strong analytical skills, with the ability to interpret ecomm and customer data to inform strategy. Familiarity with tools like Google Analytics, Excel, and data visualization platforms.
• User Experience (UX) Design: Understanding of UX/UI principles to optimize the online shopping experience.
• SEO/SEM Proficiency: Experience in search engine optimization and paid search campaigns.
• Bachelor’s degree required. MBA preferred.

Technical Skills:

• Shopify Plus
• Google Analytics / Google Tag Manager, Google Ads, Meta Training
• Klayvio
• CRM Platforms
• Understanding of ERP system integration with Shopify

Soft Skills & Personal Attributes:

• Strategic Thinker: Ability to develop and implement long-term ecomm and CRM strategies aligned with business goals.
• Customer-Centric: A strong focus on customer experience and a deep understanding of luxury consumer behavior.
• Communication: Excellent verbal and written communication skills, with the ability to articulate complex strategies to diverse audiences.
• Problem-Solving: Strong problem-solving abilities, with a proactive approach to identifying challenges and implementing solutions.
• Attention to Detail: Meticulous attention to detail, particularly in maintaining brand integrity across digital channels.
• Adaptability: Ability to stay agile and adapt to the rapidly changing ecomm landscape.