Remote Desktop Application Example Jobs in Usa
176 positions found — Page 13
About Us
PAM Transport was founded in Tontitown, Arkansas, in 1980 by Paul Allen Maestri as a 5 truck operation. In our 40+ years of being in business, we have become an international company with more than 2,200 trucks and 8,000 trailers. Our goal is to provide exceptional service to our customers and we believe that starts with having exceptional employees who are passionate about their work. Our culture is unique in that we offer the growth opportunities of a large company, but we still maintain that “small town feel” and community here at PAM.
About this opportunity
We are seeking a skilled and service-oriented IT professional to support the technology that keeps our trucking operations running smoothly. In this role, you will help maintain and support our corporate network environment by managing PCs, peripherals, core business applications, and network infrastructure. This position requires strong knowledge of Windows operating systems, network protocols, and hardware support, along with the ability to collaborate in a team-focused environment. Ideal candidates bring strong problem-solving skills, and a passion for learning new technologies while delivering reliable support to users across the organization.
Pay and Schedule
This position is on site Monday - Friday 8:00AM to 5:00PM. The pay range is $60,000 to $80,000 dependent on experience.
Benefits
- Medical/Dental/Vision Insurance
- 401K
- PTO
- Other Voluntary Benefits
How will you contribute to the success of the team?
- Performing tasks involving the support, maintenance, inventory, and use of PCs and peripherals.
- Installing, configuring, and supporting both core and non-core software applications.
- Assisting in the development and maintenance of the network infrastructure.
- Testing and evaluating systems to eliminate problems and make improvements.
- Implementing and using tools in support of network security.
- Assisting with disaster recovery strategies and solutions.
- Rotating on-call schedule to provide support outside regular business hours.
What makes you a strong candidate for this position?
- Minimum of 3 years of experience in a corporate network environment
- Extensive knowledge in supporting an Active Directory environment
- Experience supporting Office365
- Advanced knowledge of PC hardware, peripherals, and core software
- A strong working knowledge of Windows operating systems at the server and desktop level
- Advanced knowledge of network operating systems, protocols, and administration
- Ability, aptitude, and desire to be part of service-oriented team
- Must be comfortable operating in a collaborative, shared leadership environment
- Creativity and the ability to grasp new technologies quickly are essential
- Must have strong inter-personal skills and the ability to train and share knowledge
The following skills would be a plus:
- Experience supporting IBM AS400 clients in a networked environment
- Working knowledge of VMWare and virtualization
- SAN Storage and administration
- Exposure or experience with Cisco Routing and Switching products
If you’re passionate about building scalable systems, writing clean code, and continuously improving, we’d love to hear from you!
The company will provide reasonable accommodations to employees who require them to perform the essential functions of their job to the extent it does not impose an undue hardship or create a risk of harm to the employee or others.
PAM Transport is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Who we are:
Europerfumes is the leading US distributor of artisanal fragrance brands. Founded in 1997, Europerfumes has decades of experience vetting and sourcing the best independent brands from all over the world. Today our portfolio includes over 15 brands for which we manage everything within the US. This management ranges from a brand's online store (including the site design, development and in-home experience), their social media presence (including advertising and organic posts and stories), and their retail distribution.
Why Work With Us?
We are a group of fun, creative, and dynamic professionals who embrace an entrepreneurial culture! Lots of opportunities to grow and learn. Our people are supportive, forward-thinking, and truly enjoy spending time together!
End-user support
- Troubleshoot and resolve issues: Respond to help desk tickets and resolve common problems with hardware (laptops, printers) and software (operating systems, applications).
- Manage user accounts: Create, modify, and delete user accounts and permissions in systems like Active Directory and Microsoft 365.
- Provide training: Walk new employees through basic IT setup and assist staff in using new software or features.
System and network maintenance
- Monitor systems: Watch for alerts on servers, networks, and backups to catch issues before they escalate.
- Handle backups: Assist with routine data backup procedures and conduct regular tests of the recovery process.
- Apply updates: Perform routine patching and updates for hardware and software to ensure they are up-to-date and secure.
- Conduct inventory: Help track and manage IT assets, includingworkstations, software licenses, and other equipment.
Installation and configuration
- Onboard new staff: Set up hardware, install software, and grantpermissions for new employees.
- Deploy hardware: Configure and deploy new desktops, laptops, and mobile devices for employees.
- Assist senior staff: Support senior administrators with the installation and configuration of servers, network equipment, and other infrastructure.
Documentation and security
- Maintain IT documentation: Create and update documents that detail procedures for IT tasks and common troubleshooting steps.
- Monitor for threats: Assist with monitoring security logs for suspicious activity and enforcing basic security policies.
Qualifications:
- Bachelor’s degree in IT related field required.
- Minimum of 5 years of experience
- Demonstrated career growth through multiple roles with increasing responsibility
- Industry experience required
The expected base pay range for this position is $70,000 - $95,000 , based on a variety of factors including qualifications, experience, and geographic location. We offer a comprehensive benefits package including: medical, dental, and vision insurance, paid time off, and employee perks/discounts.
Europerfumes is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Who we are:
We are Questeq and we stand for quality. Our technology teams possess the tools to make a real impact. Working with schools is our niche, making positive cultural changes towards digital transformation is our mission. We bridge the gap between technology and curriculum, which drives innovation in the classroom. Imagine what a school can accomplish where every student has the latest technology and is provided the means for total utilization. That is Questeq.
What you will be doing:
The Network Administrator (On-Site) will join the talented team at the Greensburg Salem School District. You will be responsible for planning, implementing and maintaining the school's technology infrastructure with emphasis on supporting data center systems and enterprise network connectivity.
RESPONSIBILITIES:
- Provides network infrastructure support for a school district environment comprised of multiple locations.
- Establishes and maintains all server equipment and associated operating systems, including all physical and virtual iterations of such equipment.
- Ensures server availability is maintained at proper service levels through proactive monitoring, measurement, planning, and change management.
- Establishes redundancy methods and failover procedures for the virtualized environment.
- Establishes and conducts backup procedures for all server instances and core data repositories/databases.
- Administers all active directory and domain level contexts for computers, groups, and users.
- Configures and supports the hardware and operating platforms that underlay the following services: Student Information System (SIS), Gradebook, Parent Portal, Learning Management System, Library Operations, Financial Operations, Email & Collaboration, Instructional Application Databases, Online Assessment Services, etc.
- Collaborates with the Questeq Network Operations Center to maintain hardware and software for the districts core and edge networking components (switches, routers, firewalls, fiber wan links, broadband Internet, wireless access points, wireless controllers, cable plant, storage area network appliances, networked security appliances, etc.)
- Installs, configures, monitors, and maintains network protocols, and addressing.
- Maintains Internet connectivity and provisions access to publicly accessible services.
- Maintains local connectivity and sustains functional access to hosted client-server applications and other privately accessible services.
- Responsible for troubleshooting all 3rd Tier escalation of infrastructure support issues and coordinating with the Questeq Network Operations Center or 4th Tier vendors for any compulsory assistance.
- Responsible for daily management of assigned help desk ticket queues with adherence to established thresholds for response.
KNOWLEDGE AND SKILL REQUIREMENTS:
- A minimum of three years of successful experience with the design, specification, installation and support of local and wide area computer networks.
- Excellent prioritization and project management skills
- Microsoft Active Directory & Group Policy experience
- Microsoft SCCM experience preferred
- Microsoft Cloud Technologies including Azure and EMS are desirable
- Experience with IP routing and bandwidth management
- Wireless network experience
- Microsoft Windows 7 and above experience
- Endpoint deployment experience
- Sharepoint Experience highly desirable
- Good written and verbal communication skills
- Excellent customer service skills
- Proven technical expertise in desktop, network, server and peripheral device maintenance, installation and management
- Proven technical experience in Hardware and Software rollouts
- Willingness to learn and take direction
EDUCATION/TECHNICAL CERTIFICATIONS:
- Bachelors or Associates degree in technology related field (Highly desirable) or equivalent experience
- Industry certifications (CNE/MCSE/Network+/ITIL 3.0) highly desirable
- Must be able to pass Child Abuse History, Criminal, and Fingerprinting Clearances
- This is a full-time position offering medical, dental, vision and a 401K with company match
Designer
Across the Aisle
Washington, D.C. (in office, 5X a week)
About our client, Across the Aisle
Since 2016, Across the AisleTM — a nonpartisan, non-profit 501(c)(3) organization — has been providing young Americans (ages 14 to 35) with opportunities to learn, lead, and find bipartisan solutions to our country's biggest challenges.
They work with experts from both sides of the aisle to empower voters with reliable facts and a framework to make their own informed decisions. ATA's leadership programs identify and prepare students and early-career professionals from both parties for decision-making positions on Capitol Hill, in the executive branch, and in other public service roles. Their core policy areas include fiscal issues like the national debt and the federal budget, as well as entitlement programs like Social Security and Medicare.
Position Description
Across a variety of media, the Designer will play a key role in helping us articulate our purpose and vision for meaningful political discourse: on social media, at in-person thought-leadership events and ambassador gatherings, in emails and newsletters, in presentations to senior political leaders and other stakeholders, and beyond. This is the perfect role for a flexible designer with a high attention to detail, and a tasteful, creative point of view. The Designer will report directly to the Creative Director, and will have visibility to senior leadership at the organization.
The ideal candidate has a portfolio that demonstrates terrific design craft across multiple media and applications. Someone with experience in print, digital/social, and branding, who can help bring thematic concepts and narratives to life. We'd love to see examples of a wide variety of design styles to demonstrate flexibility of visual expression. The Designer will be a team player through and through, with the flexibility to try new things, and the willingness to proactively roll up their sleeves and dive in no matter how small the task.
Core Duties
- Together with the Creative Director, collaborate with program teams to develop consistent, innovative ideas and designs across the organization's platforms
- Working closely with the Communications team, develop compelling visual content and ideas to elevate our brand and reach on social media (X, Instagram, TikTok, LinkedIn, etc.)
- Monitor and report on social media content trends, technology changes, and innovations
- Concept, edit, and produce video for social platforms
- Create and execute effective designs within established brand guidelines
- Assist in preparation of assets for key meetings, including creating and editing presentations, with the highest level of design consistency and taste
- Generate original visual executions that are exciting, compelling and the perfect articulation of a concept/theme and narrative
- Design clear and eye-catching wayfinding, print materials, and other collateral for in-person stakeholder meetings
- Developing work of the highest quality once we move into production
- Staying abreast of new media formats and learn how to incorporate them into the work
Skills, Qualifications, and Aptitudes
- Bachelor's degree in Graphic Design, Advertising Design, or related art/design field and/or demonstrated experience
- Solid understanding of color theory, branding, typography and composition principles
- Experience with print, video, digital/social and presentation design
- 3+ years of design experience; advertising, marketing, digital or branding experience preferred
- Self-starter, with the ability manage a project from concept through execution
- Exceptional communication and time-management skills
- Strong Adobe Creative Suite experience required
- Candidates should be motivated, enthusiastic, proactive, resourceful, trend-aware, hard working and have the ability to multi-task across multiple projects
- Experience in the nonprofit sector, or on political campaigns, is a big plus
Please submit portfolio link on resume.
Benefits
AtA is proud to offer a generous benefits package, including:
- 5% employer 401(k) match
- Unlimited Paid Time Off
- QSERHA Healthcare Plan
- Mac Laptop & Desktop
- TSA PreCheck and Clear Benefits
Salary commensurate with experience.
Purpose of the job
Continuously improve customer satisfaction. Develop quality standards, investigate non-conforming products and materials, ensure containment, determine root cause, and implement corrective and preventive actions. Audit procedures and work instructions to ensure compliance. Partner with internal operations team members and key suppliers to implement error proofing and other process controls.
Essential Job Responsibilities
- Develop Supplier Quality Guidelines to identify capable suppliers, control change requirements, and respond to nonconforming materials
- Develop risk-based control plans using historical data and FMEA to ensure quality specifications deliver customer satisfaction efficiently
- Establish effective quality metrics to ensure process control and timely reaction to changes in capability
- Develop inspection and test methods to ensure the quality of incoming materials; and equipment and capability
- Establish effective quality control methods including poke yoke and SPC
- Investigate quality concerns, ensure containment, determine root cause and implement corrective and preventive actions
- Develop a deep understanding of relevant codes, product specifications, and manufacturing processes
- Maintain reference materials and control essential Quality Management System documents
- Provide cross-functional leadership to achieve specific breakthrough improvement goals
- Work cross functionally to develop procedures, work instructions, forms, and records in support of an effective Quality Management System
- Ensure revision control and convenient access
Essential Qualifications
Structural Concepts is looking for entry level to senior Quality Engineers, and a job offer will be in line with the following expectations:
Level I
- Education: BS in Engineering, Statistics, Operations or closely related field.
- Experience 1 – 3 years
- Problem Solving Skills
- Auditing skills
- Skilled in collecting and visualizing data using trend charts, histograms, Pareto charts, etc.
- Excellent phone and email communicator.
- Functional knowledge of MS desktop and ERP applications.
Level II
- Experience 3 – 7 years
- Quality Management -OR- equivalent experience and professional training
- Skilled in applying advanced Quality tools including, SPC, FMEA, Gauge R and R, Ishikawa diagrams, QFD, Regression, ANOVA, Cpk, etc.
- Skilled in APQP - identifying critical to quality (CTQ) variables and developing control plans
Level III
- Experience 7+ years
- Skilled in coaching and influencing others
- Deep understanding of ISO9001 Quality Management Systems
- Skilled in facilitation breakthrough process capability methods using six sigma and advanced statistical tools such as DOE
Facilities/ Planning Specialist II/ Architecture Planner
Location: York, PA
Pay: $40-$46.82 hourly
1 year contract with possibility of conversion/extension
This is for a big military/defense company in York, PA. APPY NOW!
The purpose of this position is to manage and serve as the central contact for office strategies and work environment solutions for the professional office environment. Working under general direction and guidance of the Facilities Manager, this role coordinates and plans the utilization of new facilities, renovations, layouts, equipment updates, and utilities support. Responsibilities may include modernization, maintenance, and investigating and implementing ergonomic, OSHA, and EPA requirements, ensuring compliance with local, state, and federal codes.
Principal Duties and Responsibilities
- Office interior design: Assists with office layouts, recommendations, fit outs, furniture purchases, and overall coordination efforts.
- Space planning: Sets up new or renovates existing areas per BAE standards for furniture appearances and finishes.
- Monitors and coordinates activities of maintenance and/or subcontractors to ensure compliance with schedules and project scope.
- Coordinates with Safety and other departments to ensure ergonomic practices are facilitated and followed; includes follow-up audits to ensure ergonomic compliance.
- Utilizes Computer Aided Layout and Planning Systems; experience with AutoCAD is required.
- Ensures compliance with OSHA, EPA, federal, state, and local regulations during project activities.
- Serves as primary interface with the site(s) and client disciplines to understand organizational direction and changing workplace needs. Applies knowledge to forecast space requirements and develops space needs based on business and market conditions. Develops executable plans to support business needs, corporate objectives, and initiatives.
- Facilitates discussion/programming of space requirements (headcount/growth, allocations, adjacencies, special support needs) with organizational/functional units.
- Executes change management process for unplanned and special project requests.
- Ensures occupancy plans are aligned with strategies. Establishes project goals and objectives, including schedule parameters. Develops project-level and portfolio-level solutions based on interpretation of program data and preparation of recommendations.
Skills Required
Knowledge, Skills, and Abilities Required
- B.S. degree in Architecture / Interior Design or equivalent education.
- Proficient with word processing, spreadsheet, desktop publishing, and CAD software including MS Office Suite (MS Project, PowerPoint, and Excel).
- High mental/visual application required to analyze facility problems and recommend solutions.
- Experience: 3–5+ years in space planning, interior design, or corporate real estate.
- Skills: Strong analytical, communication, and spatial visualization skills.
- Strong understanding of building codes and regulations.
- Experience with project management and coordination.
- Excellent communication and presentation skills.
- Ability to handle multiple projects simultaneously.
Skills Preferred
- Skills: Strong analytical, communication, and spatial visualization skills.
Experience Required
- Experience: 3–5+ years in space planning, interior design, or corporate real estate.
Education Required
- B.S. degree in Architecture / Interior Design or equivalent education.
Position Summary
We are seeking a customer-focused and detail-oriented Customer Service Representative with experience in managed care, insurance, or call center environments. The ideal candidate will possess strong communication skills, medical terminology knowledge, and the ability to multitask effectively in a fast-paced setting.
Key Responsibilities
- Provide high-quality customer service via phone and desktop support applications
- Address member or customer inquiries accurately and efficiently
- Identify and resolve issues using problem-solving skills
- Document interactions and maintain accurate records
- Navigate call center systems and applications effectively
- Work collaboratively within a team while managing individual responsibilities
- Maintain professional phone etiquette and customer-first approach
Required Qualifications
- High School Diploma or GED (Required)
- Minimum 1 year of customer service experience in:
- Managed care or insurance industry OR
- Call center environment (any industry)
- Knowledge of medical terminology
- Typing speed of at least 35 WPM
- Strong verbal communication and listening skills
- Ability to multitask and problem-solve efficiently
- General computer literacy
Preferred Qualifications
- Bilingual (English-Spanish)
Benefits:
Pride Health offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.
Who is Cameron Ashley Building Products?
Cameron Ashley is a wholesale distributor of roofing, insulation, gypsum, siding, and other specialty building products. We deliver an industry leading portfolio of marquee brands to customers in the lumber and building materials industry.
Cameron Ashley operates a physical network of more than 70 distribution centers stocking large quantities of building materials locally throughout the United States. We feature a variety of customer-focused delivery options under the same day or next day F^ST delivery banner. Our relationship-based approach rewards customers with their PLUS® Points loyalty program, FREE merchandising, as well as purchasing and show incentives. Customers can order 24/7 online through either our CONNECT customer portal or mobile phone app. Online they will find a complete set of digital tools and resources including product availability, pricing, previous and pending orders, invoices along with secure payment options, product specifications, warranty information, and more!
We work each day to exceed our customer expectations in a fun and rewarding environment. That means a laid-back atmosphere, casual dress, and open communication where employees are empowered to win every day. We offer a full benefits package including ample vacation and sick time, paid medical, dental, and vision, 401K match, and much more!
We look for passionate individuals who enjoy working as part of a team in a customer-focused environment.
At Cameron Ashley we Play To Win!
Position Summary
The primary function of this position is to drive sales growth of the Company wide array of products and services within a geographical area. The Inside Sales Specialist focuses on leveraging best-in-class industry and product knowledge to champion the Company’s value add within strategically aligned customer bases. Additionally, the ISS proactively engages with both existing, new, and target customers to increase our industry and sales footprint. Daily functions include making outbound calls, processing customer orders, processing quotes, and more.
Essential Functions
- Proactively and consistently engages with new, existing, and potential customers to establish and builds relationships.
- Ability to hunt for new business and make outbound sales including cold calls.
- Ability to sell our Core 4 Product Categories – Insulation, Roofing, Gypsum (Drywall), and Siding.
- Actively develops and drives strategic growth strategies to better manage relationships with customer accounts.
- Utilizes product knowledge and industry/geography/market awareness to successfully represent the Company’s products and services.
- Acquires knowledge of the market conditions and competitive landscape. Use this knowledge and customer relationships in dealing with competitive situations and negotiations. Sell at the highest possible price.
- Acts as a key point of contact for various customer facing activities to include sales quoting, managing orders, and order confirmations.
- Educate and advise customers of through deep market knowledge, current market trends, changes, and challenges – become a trusted advisor.
- Interact daily with sales team strategizing on how to grow market share in their combined territories.
- Prepare & submit weekly sales reports.
- Other responsibilities as assigned
TECHNOLOGY and TOOLS
- Electronic Email Software
- Office Suite Technology
- CRM
- E-Commerce Tools
- Phone Skills/VoIP
- Desktop Computer/Laptop Computer
- Printer
REQUIREMENTS: EXPERIENCE AND EDUCATION
- 3-6+ years of sales experience with demonstrated success including making outbound calls/cold calling
- High School Diploma or GED or equivalent required
- Experience in the building products industry helpful
- Up to 10% Travel
- Valid driver’s license and an acceptable driving record
- Ability to pass drug test and background verifications
- Must be at least 18 years of age
- Authorized to work for any employer in the US without sponsorship for any length of time
EQUAL OPPORTUNITY EMPLOYER
We offer a competitive salary, excellent benefits, and paid time off. Cameron Ashley is an equal opportunity employer. Employment with the Company is always at-will.
Provides maintenance and support on legacy products.
Supports Core, server products.
Performs disk replacement on enterprise storage products Installs and maintains PCs and associated software, networks, servers and peripherals Supports network products from operational and maintenance perspectives Performs installs, moves, adds and changes as required Tests and certifies PCs, networks, servers and client approved applications Provides follow-up on problems or escalation.
Maintains a high degree of professionalism in actions, demeanor and dress.
Ensures customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system Job Description : 1-3 year computer support experience, basic hardware and software skills.
Good work ethic, good organizational skills As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
This is a journeyman position for the typical desk side support technician.
You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products Install and configure desktop software Troubleshoot all desktop installed software Identify network problems involving desktop or laptop computers Manage accurate inventory of desktop hardware Configure desktop hardware and software for new and existing users Resolve moderate end-user hardware/software problems including remote access software Ensure desktop software license compliance Resolve technical problems with desktop equipment and software Maintain desktop software and hardware and also support mobile workforce Perform installation, configuration and upgrades on desktop hardware and software Install new hardware, software and upgrades on desktop computers, and laptops Customize desktop applications to meet user Build and configure desktop and laptop computers for new users Maintain printers and related hardware/software Work primarily with desktop, and laptop hardware and software Perform onsite technical support to address desktop/laptop issues Troubleshoot computer hardware and software problems Provide expert level support of all desktop and network hardware and software applications Resolve technical hardware and software issues Resolve technical problems with desktop computing equipment and software
This role will provide technical support to internal agency users in person, over the phone, and via remote tools.
The right candidate for this role will be highly skilled in troubleshooting, incident resolution, documentation, and possess a track record of providing exceptional customer service and satisfaction.
IT Service Desk Specialist Role and Responsibilities Serves as the primary escalation point for incoming queries and technical issues.
Manages and/or assigns projects and tasks toother team members as appropriate.
Advises, collaborates, and assists business units with system enhancements and modifications.
Provides technical assistance and support for incoming queries and technical issues related to systems, networking, phone system, audio/visual equipment, computer software (e.g., Windows 10, Microsoft Office, various browsers), hardware, etc.
Effectively provides user support over the phone, in person, and via remote tools.
Responds to user requests promptly, demonstrating courtesy and respect for customers to ensure complete problem resolution and satisfaction through appropriate follow-up.
Assists users with information security and privacy questions; provides directions for the correct action.
Supports telecommunication devices and services; assists users on various vendor wireless networks and telephony.
Distributes and reviews user equipment required; updates inventory asset management systems with assigned equipment; ensures equipment is clean, up-to-date, and operational.
Provides installation and assistance for laptops, desktops, printers, scanners, cell phones, air cards, landlines, networks, and other assigned peripherals.
Troubleshoots end-user problems; troubleshoots desktop and network printing problems for various vendor printing devices.
May be asked to train users on IT hardware and software (e.g., laptops, printers, login, email, etc.) Creates user support documentation and instructions.
Multi-task, prioritize problems, and manage time to ensure the timely resolution of incidents.
This individual will work in a team environment, is responsible for IT support and Telcom tickets, and demonstrates an ability to communicate with agency personnel beyond providing and receiving instructions.
Desktop Technician will provide day-to-day local remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.
Providing fault analysis to customers core operating systems and platforms, providing support, and applying desktop fault resolution for the approved application suite.
IT Service Desk Specialist Required Skills and Experience Minimum of 2-3 years of IT technical support.
Strong knowledge and experience installing, configuring, replacing, and supporting network infrastructure equipment, including servers, workstations (Windows/Mac), switches, routers, cabling, VoIP systems, etc.
Technical expertise should include Windows 10/11, MS Office 365, Active Directory, SCCM, utilization of GPOs, Enterprise anti-virus solutions, Helpdesk ticketing systems, and Azure.
Proficiency with imaging laptop computers 20h2,21h2, Microsoft Office 2010, Cisco network, and other authorized desktop applications.
Knowledge and proficiency in Mobile device management, including IOS and Android devices operating systems Enterprise encryption solutions, Windows PC/laptop management via Active Directory, and related software.
Willing to work off-hours and weekends when required for projects or emergency support.
Experience installing, configuring, and supporting network printers and audio/visual equipment.
Effective use of ticketing systems to tracked document incidents (ServiceNow and Salesforce is strongly preferred).
Highly detailed and process-oriented with advanced troubleshooting, incident resolution, and documentation skills.
Strong team leadership, time management, and coaching and mentoring skills.
Excellent customer service and communications kills are a must.
Punctual and able to work onsite daily #RT #DICEJOBS