Remote Control Services Jobs in Usa

The Client Service Coordinator (\"CSC\") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Essential Responsibilities and Tasks

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

The Five Principles

• Quality The consumer is our boss, quality is our work and value for money is our goal.
• Responsibility As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
• Mutuality A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency We use resources to the full, waste nothing and do only what we can do best.
• Freedom We need freedom to shape our future; we need profit to remain free.

Hiring Qualifications / Competencies

Leadership

• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening

Functional

• Preventative care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

Capabilities and Experience (Can Do)

• Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
• Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.
• Organizational ability Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
• Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.
• Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.
• Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.
• Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.
• Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc.

Attitudes (Will Do)

• Initiative shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.
• Integrity Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.
• Cooperativeness Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.
• Flexibility Is open to changing situations and opportunities and is willing to perform all tasks assigned.
• Independence Able and willing to perform tasks and duties without supervision.
• Tolerance for Stress / Resiliency Maintains a positive \"can do\" outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.

Special Working Conditions

• Ability to work at a computer for long periods of time.
• Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)
• Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.
• Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
• The noise level in the work environment is moderately high.
• Requires sufficient ambulatory skills in order to perform duties while at hospital.
• Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
• Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.

Experience, Education and/or Training

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
• One year related experience required with customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.

Pay Range: $16.16 - $20.66 Hourly

The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate's experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets.

Check out some of our \"Meow-velous\" benefits:

• Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered.
• Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.
• Best-in-Class Student Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession.
• Paid Time Off and Holidays: Take a break

The Manager, Service provides the vision, direction and support to ensure customer satisfaction while maintaining company profitability through defined empowerment and supervision of the Service Department and its team members. Ensure a safe working environment through partnership with General Manager and Director, Environmental Health & Safety to report such issues. Ensures all Briggs Industrial Solutions standards are adhered to and executed consistent with company direction.

Principal Responsibilities And Duties:

• Manage the strategic direction of the branch Service Department, while providing leadership to all branch Service Team Members, to include the service department financial performance (P&L), training, safety, department processes, customer services & pricing, vendor products/systems and equipment awareness
• Lead safety meetings, ensure near miss reporting policy compliance and partner with the Safety Department to investigate safety incidents
• Coach and develop direct reports on employee relation issues, to manage customer orders and repairs, ensure proper job openings, quote completion, job changes, closing and invoicing
• Motivate the Service Department to perform at a high level and ensure accountability of them to include quality and efficiency
• Monitor & manage the selection, hiring, development, training and new hire procedures
• Manage the communication and relationships with customers by building trust and ensuring customer satisfaction through regular customer visits with an added focus on top 10 service accounts
• Practice positive customer conflict resolution strategies to mutually benefit the Company & Customer
• Serve as liaison between the Company, its customers, and manufacturers, in problem resolution while maintaining profitability
• Manage and maintain a fleet of road service and delivery vehicles for maximum performance and controlled expense
• Represent the Service Department's brand and gain additional Service revenue through support of Account Managers
• Provide fleet management support by managing expenses for external customers and the Company to ensure maximum profitability
• Manage department needs associated with maintaining supplies, uniforms, tooling needs, building maintenance, and equipment, within budgeted guidelines and as demands are presented
• Performs other duties as assigned

Minimum Qualifications:

• Knowledge of business and management principles
• Ability to develop direct reports through coaching and reinforcement (Hard Skills/Soft Skills)
• Mechanical aptitude and technical knowledge preferred
• Excellent verbal and written communication skills are required for this position
• Excellent intrapersonal, customer service, math, reading comprehension and problem solving skills
• Proficient with Microsoft Outlook, PowerPoint, Excel, and Word

Previous Experience/Education:

• Bachelor's Degree or equivalent experience preferred
• High School Diploma or G.E.D. required
• 2+ years working experience in forklift repair or related industry preferred
• Management or supervisory experience preferred

Physical Requirements:

• Standing, walking, lifting, twisting and bending on a frequent basis
• Ability to lift up to 40 pounds

Hybrid: Applicants must be a California resident as of their first day of employment.

PRINCIPAL RESPONSIBILITIES:

Member Services Representatives (MSR) are the first point of contact for our members' primary contact with the Alliance for both routine and complex member issues with the goal of delivering excellent customer service to our customers. The position is responsible for answering a high volume of inbound and outbound calls in a timely manner. Respond to all communications coming into Member Services in the form of email, fax, letters, chat and phone calls. Timely responses to all member communication are essential. Must effectively prioritize and flex the workload as new communication and tasks are submitted. Identify the caller's needs, clarify information, research issues, and provide solutions and/or alternatives whenever possible. Accurately and consistently document all conversations in the electronic database. This position is a liaison between the plan, the provider network, and other community agencies. The MSR positions are flexibly staffed classification and work is expected to be performed minimally at the MRS II level. However, the initial selection will be made at the entry level MSR I. Our more advanced level position of the series is the MSR III who will be required to perform a variety of complex matters.

Member Services Representatives are under the direction of a Member Services Supervisor, Manager and Director, and service our members through our call center as well assisting other departments with responses to member issues by initiating communication between departments to ensure action, cooperation, and compliance of managed care operations.

Member Services Representative I

This position which requires the ability to work as a team player within the Alliance and with external contacts, make sound judgments based on analysis of information, be an effective communicator, active listener and balance advocacy for the member with the policy provisions such as plan policies, EOC, regulatory guidelines, and DMHC/DHCS rules and regulations. The MSR provides courteous, professional, and accurate responses to incoming inquiries regarding network, plan benefits, eligibility, authorizations, plan services and guidelines, as well make decisions with the goal of ensuring member satisfaction and retention. The MSR performs a variety of complex functions and is also responsible for maintaining accurate and complete inquiry/grievance records in the electronic database. Maintains compliance with DMHC regulatory requirements and DHCS contractual obligations. MSR I staff who demonstrate proficiency in meeting, maintaining and exceeding principal performance objectives and metrics may be eligible to be promoted to a Member Services II or III role. Member Services Representative I staff may be eligible for promotion to Member Services Representative II or III positions once they have worked as a MSR I for a minimum of 12 months to be proficient with program and system knowledge in addition to meeting performance matrix requirements.

Principle duties and responsibilities

* Serve as the primary contact for members, providers and others for questions related to claims, benefits, authorizations, pharmacy, member eligibility and other questions related to Alameda Alliance and provide accurate, satisfactory answers to their inquiries or concerns.

* Respond to and resolve member service inquiries and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility, claims, behavioral health, and care coordination.

* Answer incoming calls, emails, chats, and other requests for assistance in a timely manner in accordance with departmental performance targets and provide excellent customer service while doing so. May include assisting members in person.

* Recognize and understand the difference between calls that require quick resolutions and calls which will require follow-up and handle each appropriately.

* De-escalate situations involving dissatisfied customers, offering patient assistance and support.

* Accurately document all contacts per department standards/guidelines in the Customer Relationship Management (CRM) system.

* Accurately and consistently document (electronic database) and resolve Exempt Grievances (any expression of dissatisfaction that are not coverage disputes, disputed health care services involving medical necessity, or experimental or investigational treatment and that are resolved by the next business day following receipt).

* Interface with Grievance and Appeals, Claims, Enrollment, IT, Network Management, Pharmacy, Authorizations, and other internal departments to provide Service Excellence to our members.

* Help guide and educate members about the fundamentals and benefits of managed health care topics, to include managing their health and well-being by selecting the best benefit plan service options, maximizing the value of their health plan benefits, and choosing a quality care provider.

* Intercede with care providers (doctor's offices) on behalf of the member, assisting with appointment scheduling; connect members with internal Case Management Department for assistance as needed.

* Assist members in navigating , the Member Portal, and other health care partner online resources and websites to encourage/reassure them to use self- service tools that are available.

* Manage any issues through to resolution on behalf of the member, either on a single call or through comprehensive and timely follow-up.

* Research complex issues across multiple databases and work with support resources to resolve member issues and/or partner with others to resolve escalated issues.

* Provide education and status on previously submitted pre-authorizations or pre- determination requests for both medical and pharmaceutical benefits.

* Meet the performance goals established for the position in the areas of compliance, efficiency, call quality, member satisfaction, first call resolution, punctuality, and attendance.

* Always maintain a professional level of service to members.

* Always maintain confidentiality of information.

* Consistently support the Alliance's approach to Service Excellence by adhering to established department and company standards for all work-related functions.

* Interact positively with all Alliance Departments.

* Accurately and consistently document (electronic database) and resolve Exempt Grievances (any expression of dissatisfaction that are not coverage disputes, disputed health care services involving medical necessity, or experimental or investigational treatment and that are resolved by the next business day following receipt).

* Process MS Dept projects

* Serve as a back-up to manage the escalated calls.

* Perform other duties as assigned.

ESSENTIAL FUNCTIONS OF THE JOB

* Contacts: Receive, manage, and document telephone calls, emails, and other sources of contacts from members, potential members, and providers, and explain health plan benefits and plan rules. Describe the types of services the Alliance offers to the Member within the managed care system. Provide clarification about issues regarding patient and physician rights and how the plan operates.

* Conflict resolution: Resolve member problems/conflicts by convening with other departmental staff as needed.

* Member communications: Create and/or mail appropriate member materials and communications as needed.

* Computer: Perform ongoing data entry which assists in the maintenance of the Member Services department database to ensure data integrity.

* Comply with the organization's Code of Conduct, all regulatory and contractual requirements, organizational policies, procedures, and internal controls.

PHYSICAL REQUIREMENTS

* Constant and close visual work at desk or computer.

* Constant sitting and working at desk.

* Constant data entry using keyboard and/or mouse.

* Constant use of multi-monitor setup

* Frequent use of telephone and headset.

* Frequent verbal and written communication with staff and other business associates by telephone, correspondence, or in person.

* Frequent lifting of folders, files, binders, and other objects weighing between 0 and 30 lbs.

* Frequent walking and Standing

Number of Employees Supervised: 0

MINIMUM QUALIFICATIONS:

* Bachelor's degree or equivalent experience preferred.

* High school diploma, GED required.

* The ability to speak and understand-bilingual: Spanish/English, Cantonese/English, Vietnamese/English, Tagalog/English are required as designated.

* A bilingual proficiency exam will be administered to ensure the candidate possesses the appropriate skill level to meet requirements. The successful candidate must score 90% or higher.

MINIMUM YEARS OF ADDITIONAL RELATED EXPERIENCE:

* Minimum one year of direct customer service experience. Call center experience and managed care experience a plus

* Experience determining eligibility for financial assistance, insurance benefits, unemployment and/or other social services programs.

* Demonstrated knowledge expert of AAH Member Services policies and procedures

* Consistent record of meeting, maintaining, or exceeding monthly Departmental performance metrics.

* Consistent track record of documenting Service Requests accurately and clearly and monitoring open Service Requests to ensure responses and closure.

* Consistent record of high quality of work as demonstrated through call and documentation auditing, appropriate Call Disposition coding, as well as an overall acceptable monthly Member Satisfaction Survey result as assessed by Member Services Quality Specialist, MS Trainer and Member Services Supervisor.

* Demonstrated proficiency in current Customer Relationship Management (CRM) tool, phone system software Quality Management Solution, Pharmacy Benefits Management applications (PBM), Interpreter vendor scheduling software, delegate portal solutions and the Alliance's Member portal.

* Demonstrated ability to effectively handle the department's key special projects: Member Portal Request Processing, Kaiser PTE Requests, PCP retroactive and same month requests.

* Demonstrated ability to help members face-to-face in the field and/or at the Alliance offices (walk-ins). Also highly skilled at handling issues related to member bills, transportation set-up and benefit coordination with providers and pharmacy needs.

SPECIAL QUALIFICATIONS (SKILLS, ABILITIES, LICENSE):

* Ability to prioritize and adapt to changing situations in a calm and professional manner.

* Ability to maintain composure in stressful situations.

* Excellent problem-solving skills

* Ability to exhibit cooperation, flexibility, and provide assistance when talking to members, providers, and staff.

* Skill in basic data entry

* Ability to type 40 net words per minute: multi-task

* Manual dexterity to operate telephone, computer keyboard equipment.

* Speak English proficiently, clearly, and audibly.

* Memorize and retain information quickly; meet physical requirements

* Spell correctly

* Learn the policies, regulations, and rules applicable to business operations.

* Follow instructions, reason clearly, analyze solutions accurately, act quickly and effectively in emergency situations; operate office equipment including computers and supporting word processing, spreadsheet, and database applications.

* Excellent phone etiquette and ability to communicate clearly and concisely, both orally and in writing.

* Excellent interpersonal skills with the ability to interact with diverse individuals and flexibility to customize approach to meet all types of member communication styles and personalities.

* Strong verbal and written communication skills.

* Demonstrated ability to quickly build rapport and respond to members in a compassionate manner by identifying and exceeding member expectations (responding in respectful, timely manner, consistently meeting commitments).

* Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests, and identify the current and future needs of the member.

* Must be self-motivated and able to work with minimal supervision

* Must be team-oriented and focused on achieving organizational goals.

* Proficient problem-solving approach to quickly assess current state and formulate recommendations.

* Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions which members can understand and act upon.

* Proficient conflict management skills to include ability to resolve issues during stressful situations and demonstrating personal resilience.

* Ability to work regularly scheduled shifts within the Alliance's hours of operation including the training period, with scheduled lunches and breaks, flexibility to adjust daily schedules; and to work over-time and/or weekends as needed.

* Medical terminology knowledge preferred

* Ability to work within a broad systems perspective

* Experience in use of various computer systems software as well as Microsoft Windows, and Microsoft Suite, especially Outlook, Word, Excel.

* Must have reliable and stable internet connection for remote work (50-100 Mbps download speeds).

Employees who interact with members of the public may be required to be tested for Tuberculosis and fully vaccinated against COVID-19 and influenza. Successful candidates for those positions/ classifications may be required to submit proof of vaccination against influenza and/or COVID-19, a negative Tuberculosis test, or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the Human Resources department.

SALARY RANGE $22.88-$34.33 HOURLY

The Alliance is an equal opportunity employer and makes all employment decisions on the basis of merit and business necessity. We strive to have the best-qualified person in every job. The Alliance prohibits unlawful discrimination against any employee or applicant for employment based on race, color, religious creed, sex, gender, transgender status, age, sexual orientation, national origin, ethnicity, citizenship, ancestry, religion, marital status, familial status, status as a victim of domestic violence, assault or stalking, military service/veteran status, physical or mental disability, genetic information, medical condition, employees requesting accommodation of a disability or religious belief, political affiliation or activities, or any other status protected by federal, state, or local laws.

Hallmark Aviation Services seeks to build a diverse team of highly motivated individuals to provide outstanding service to international airlines at SFO (San Francisco International Airport). We cater to a distinctive clientele.

We offer part-time and full-time positions.

• Excellent advancement opportunities
• Paid training
• Dynamic workplace
• Medical benefits
• Voluntary dental, vision, and a matching 401k plan
• Amazon incentives and travel perks

You will also learn to perform the following functions throughout the course of your employment:

• Learn behind-the-scene workings of an international airport.
• You will rotate through check-in counter, lobby area, departure gate, customs, arrivals and other areas within the airport.
• Experience how to effectively navigate through various challenges and flight activities to ensure on-time performance.
• Enjoy the opportunity to professionally interact with high-profile passengers.
• Partner with port authorities, crew members, and airline personnel to ensure a safe and secure travel experience.

Our teams consist of happy and ambitious individuals who contribute to making a fun and friendly work environment. Does this sound like you?

• Eager to learn new skills
• Organized and logical thinker
• Make quick and rational decisions
• Problem solving
• Ability to adapt quickly to unforeseen situations
• Effective communication skills and good listening skills
• Able to multi-task and carry out duties in a dynamic environment
• At least 18 years of age, high school graduate or G.E.D equivalent.
• Eligible to work in the United States
• English proficient, other languages are a plus.
• Computer savvy

Paid training with our highly knowledgeable and top performing training department.

Hallmark Aviation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

If you've come this far, then take the next step towards elevating your skills and building your new career. It's just one click away.

SUMMARY

Hallmark is NOW HIRING friendly, fun, and professional customer service agents to provide exceptional service to our domestic/international airline(s). Great entry-level airline opportunity. Apply today! Basic Requirements

• At least 18yrs old, with a High School Diploma or G.E.D.
• Valid US work Authorization
• Able to speak, read and write in English
• Flexible schedule to work weekends, holidays & overtime
• Basic Math Skills: Adding, Subtracting, Division, and Multiplying
• Computer Literate
• Common sense and organized
• Mental capacity to make quick and rational decisions
• Effective communication skills and good listening skills
• Able to multi-task and carry out duties in a fast-paced environment
• Able to reading & comprehend reference materials, instructions, policies & procedures

DRUG SCREENING REQUIRED AT TIME OF HIRE

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned)

• Perform a variety of duties at an airport including: assist customers with fare quotes; boarding gate functions,
• Perform assignments at the ticket counter, airport lobby, baggage counter, gate check-in, control-center, other functional areas, or rotation through all areas including bag-room, ramp and other terminals
• Maintain appropriate and professional interaction with airline passengers, Client(s), and Crew
• Translate, transcribe when possible
• Take care when handling company assets and be aware of costs associated with damage
• Complete accurate cash handling transactions, manifests, and labelling
• Operate machinery in accordance to operational policies and standards
• Operate computers, printers, & other equipment to enter, access, or manage data and information confidentially
• Reading, Interpretation & Comprehension of reference materials, Instructions, policies & procedures

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• * Varied shifts within a 24 hour clock
• * Some overtime
• * Occasional lifting of 70-100 lbs
• * Long periods of standing and walking long distances
• * Pulling, pushing and moving large bulky items including carts
• * Continuous standing, bending, kneeling, squatting, stooping, grasping and picking up items

Environmental Conditions: Involves continuous people interaction and exposure to aircraft sounds

Hallmark Aviation Services is the emerging force in \"Above-The-Wing\" Airline Passenger Handling Services. Hallmark Aviation Services has earned a reputation for providing first-rate services for some of the world's leading airlines. We invite you to learn more about Hallmark and the ultimate service we provide to our Clients \"Peace of Mind.\"

Equal Employment Opportunity Statement

Hallmark Aviation Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Hallmark Aviation Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

On the heels of achieving 3X growth, Virginia Transformer is hiring to do it again!

We're strategically building our team for the next 3X growth cycle — a phase that is both intense and incredibly rewarding. We're highly selective about who joins us, because this journey isn't for everyone.

If you have the drive, grit, and expertise to perform at a high level — and you want to grow your career 3X alongside the Company's growth — we'd love to talk.

Apply below and let's start the conversation.

Who We Are

Virginia Transformer Corp. is the largest U.S.-owned producer of power transformers in North America. For more than 50 years, we've grown by delivering for our customers — building premium, custom transformers with industry-leading lead times.

With more than 5,400 employees, we are known as an engineering-driven organization that thrives on speed, accountability, and execution. As a privately held company, we value nimbleness, innovation, and tenacity.

Join Our Team

If you love the thrill of securing the U.S. electric grid, enabling manufacturing across the country, and the momentum of a fast-moving organization — this is the place for you. Every transformer we build is custom, every challenge unique, and every team member essential.

We're growing so fast that not all roles are posted yet — if this opportunity aligns with your experience, we encourage you to apply and start the conversation.

Regional Field Service Manager

Location: Roanoke, VA (Relocation Required)

Department: Field Services / Aftermarket

Reports To: Director of Field Services (or equivalent)

Position Summary

The Regional Field Service Manager is responsible for leading, managing, and scaling field service operations across an assigned region, supporting installation, commissioning, testing, maintenance, and aftermarket service of power and distribution transformers. This role ensures safe execution, technical excellence, customer satisfaction, and financial performance across all field activities.

This position is ideal for a proven field services leader with strong transformer expertise, customer-facing experience, and the ability to lead technicians in fast-paced, high-accountability environments.

Key Responsibilities

Field Operations & Leadership

• Lead and manage regional field service technicians and supervisors supporting transformer service activities.
• Ensure safe, compliant, and high-quality execution of field work including installation, commissioning, testing, maintenance, and emergency response.
• Set expectations, manage performance, and develop technical and leadership capability within the field organization.
• Serve as escalation point for complex technical issues, customer concerns, and field execution challenges.

Customer & Commercial Support

• Act as a primary regional contact for customers during field service and aftermarket engagements.
• Support customer meetings, outage planning, and service coordination.
• Partner with sales and aftermarket teams to support service opportunities, scope development, and execution planning.
• Drive customer satisfaction through responsiveness, communication, and execution excellence.

Safety, Compliance & Standards

• Enforce strict adherence to safety standards, procedures, and regulatory requirements.
• Ensure compliance with IEEE, ANSI, IEC, and internal field service standards.
• Lead incident reviews, root cause analysis, and corrective action implementation.
• Promote a strong safety culture across all regional field operations.

Operational Performance & Reporting

• Manage regional workload planning, technician utilization, scheduling, and travel.
• Track and report key performance indicators including safety, quality, cost, schedule, and customer satisfaction.
• Support forecasting, budgeting, and cost control for regional field service activities.
• Identify and implement process improvements to increase efficiency and reduce execution risk.

Cross-Functional Collaboration

• Partner with Engineering, Manufacturing, Quality, Training, and Technical Support teams to resolve field issues and improve product and service performance.
• Provide field feedback to support design improvements, training updates, and standardization.
• Support continuous improvement initiatives across Field Services and Aftermarket.

Required Qualifications

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or equivalent technical experience.
• 7+ years of experience in field services, power equipment service, or industrial service environments.
• 3+ years of people leadership experience, managing technicians or field teams.
• Strong knowledge of power and/or distribution transformers, field testing, commissioning, and maintenance.
• Proven ability to manage customer relationships and field execution simultaneously.
• Willingness to relocate to Roanoke, VA.
• Ability to travel regionally as required to support field operations.

Preferred Qualifications

• Experience leading regional or multi-site field service teams.
• Familiarity with transformer testing standards and safety protocols.
• Experience supporting utility, data center, or industrial customers.
• Strong financial and operational acumen within a service organization.

Key Competencies

• Field leadership and accountability
• Safety-first mindset
• Customer-focused execution
• Technical problem solving
• Cross-functional collaboration
• Operational discipline and urgency

Direct Hire Opportunity!

Senior Automation & Controls Engineer - Food & Beverage Qualifications:

• Bachelor Degree in Controls, Electrical, Mechanical or Chemical Engineering or related degree from an ABET accredited program and successful completion of Fundamentals of Engineering (FE) exam and 7 years electrical engineering experience
• EPC project and Automation 7 Controls experience preferred
• Master Degree in Electrical Engineering and 6 years electrical engineering experience
• EPC project experience preferred
• Expert knowledge in standard engineering techniques and procedures
• Strong knowledge of electrical equipment design ANSI and IEEE Standards. Strong computer skills (e.g. Microsoft Office Suite)
• Excellent written and verbal communication skills
• Experience with leading the discipline design for large projects and delegating work tasks to team members
• Ability to lead execution of work and resolve issues in a team environment
• Demonstrated critical thinking skills, ability to work methodically and analytically in a quantitative problem-solving environment
• Strong attention to detail, facilitation, team building, collaboration, organization and problem-solving skills
• Ability to perform quality reviews for detailed engineering documents and specifications
• Ability to travel. accredited program
• Must have or be able to obtain a Transportation Worker Identification Card (TWIC)
• Professional Engineer (PE) License Preferred
• This position requires an individual capable of applying intensive and diversified knowledge of principles and practices to broad areas of assignment
• Must be capable of devising new approaches to problems encountered
• Ability to perform quality reviews for detailed engineering documents and specifications
• Knowledge of applicable design standards covering Automation & Controls Design/Engineering such as NFPA, ISA, IEC, IEEE, ISA/IEC 61511, ISO13849, UL508A
• Experienced with variety of control and safety systems (PLC, SCADA, SIS, BMS, DCS)
• Experience in Rockwell and Siemens PLC platform. Experience in GE, Modicon, Opto22, Mitsubishi, and Triconex PLC platforms a plus
• SCADA experience with Factory Talk and Wonderware local and distributed systems, Ignition Software is a plus
• MES Design and Implementation Experience a Plus, PTC ThingWorx, Ignition/Sepasoft, Parsec TrakSYS
• Machine safety risk assessment and required PL design compliance to ISO13849 is a plus
• Process safety SIF/SIS design compliance to ISA/IEC 61511 is a plus
• Experience with PlantPAX and PackML is preferred
• Familiarity with tools like SISTEMA, CCW, IAB, BatchSIM, and PlantSIM is desired

Senior Automation & Controls Engineer - Food & Beverage Description:

• Responsible for compliance with company and project site safety policies
• Design responsibility for all Automation and Controls scope on the project
• Leads a team of Automation and Controls Engineers, Specialists, and Designers in the execution of design
• Interfaces with a multi-faceted project team internally consisting of project manager, electrical, controls, estimating, procurement, construction, and other engineering disciplines
• Responsible for leading and developing software design deliverables including PLC and HMI programming design deliverables as well as Batch, MES, servers and virtualization
• Responsible for commissioning and startup of those design deliverables
• Lead and prepare controls design deliverables, including instrument/device list, I/O list, controls narratives, control panel and controls hardware design, device location plan drawings and installation details
• Lead the specification, design, and procurement activities for control panel and equipment vendors, manage vendor progression, and lead the Factory Acceptance Tests (FATs)
• Lead and prepare electrical design deliverables including 480VAC and below equipment and motor power design, installation plan drawings, and conductor schedules
• Determine process instrument measurements protocols, such as temperature, pressure, flow, level, analyzers, and control valves. Utilize knowledge of various technologies for selecting the appropriate controls application
• Experienced in reviewing P&IDs and working with process engineers to define and show proper controls scope of the project
• Develop and manage verification of design, calculations, project studies and report preparation
• Interfaces directly with offsite design office and coordinates and tracks execution of controls deliverables to that office
• Responsible for leading and performing quality reviews of project design submittals and coordinating those reviews within the department
• Responsible for applying knowledge of commonly used automation and controls engineering/design concepts, principles, practices, codes, and procedures within the engineering services industry
• Interfaces directly with construction personnel in development of contracts and execution of work
• Develops project estimates at each project phase through various software such as Proposal works, Integrated Architecture Builder (IAB), SIL Solver, Bluebeam, Excel, and Visio
• Supports project manager in the development and tracking of automation and controls project budgets and expected progress
• Works with clients and vendors directly in developing design
• Builds effective relationships with existing clients, customers and contractors and develop new business opportunities
• Responsible for ensuring customer satisfaction goals and expectations are met
• Has a list of clients that frequently request them for projects or assistance
• Provides leadership, technical direction and development to Automation and Controls team members
• Assists in the day-to-day allocation of resources to their projects
• Coordinate with field personnel to resolve design related installation issues, calculations, field inspections and testing of controls systems
• Responsible for leading the technical execution and team during onsite start-up and commissioning activities
• Responsible for developing and submitting discipline change notices as needed to the project management team
• Fully understands and can execute the EPC project approach
• This position will require making trips to job sites to survey, support installations, and lead startups (travel about 30%)
• Work with our business development team to identify and develop key project and customer pursuits
• Frequently attends and hosts client events
• Develops business strategies for future projects
• Understands business needs and profitability factors
• Reviews and develops engineering hour estimates and proposals for all phases of the project
• Supports interviewing and hiring process for new team members
• Coordinates workload with Automation and Controls Department Manager
• Complies with all company policies and standards
• All other duties as assigned

• 
  
• Initiates design documents for small projects and in support of large programs
  
• Develops design documents narratives
  
• Performs requirements analysis
  
• Develops Sequence of Operations / System Functional Documentation
  
• Create Subsystem Designs (CAD / Panels / Layouts / Wiring / SCADA Screens / Hardware / Communications)
  
• Develops Specifications
  
• Performs QA/QC and technical reviews of designs
  
• Plans and Design Procedures and Equipment for Integrated Systems Factory Testing
  
• Comment Resolution
  

Mechanical-focused controls engineer (BAS/BMS)

• 
  
• Experience on EPMS monitoring
  
• Certifications in Platforms (at least one), familiarity with any others preferred: Ignition, Aveva, Automated Logic, Siemens, Schneider EBO, Niagara N4, Iconics Gen64
  
• Experience with Federal Government controls projects (ICS/EMCS/UMCS) preferred
  
• Familiarity with Cisco network switch programming and design preferred
  

• 
  
• Lead programming / configuration team efforts for complex automation and SCADA applications.
  
• Program / Configure / troubleshoot PLCs, RTUs, and/or HMI systems
  
• Testing / Troubleshooting / Deployment / Commissioning
  
• Author testing / commissioning procedures
  
• Preparation of test reports
  
• Originates test procedures
  
• Commissioning of deployed systems
  
• Development of test equipment and simulation devices
  
• Perform Factory and Field Testing
  

• 
  
• Perform troubleshooting on service calls to existing and legacy system operators
  
• Perform hardware / software upgrades and replacements on existing systems
  

• 
  
• Conducts any surveys, inspections, tours, etc. of client sites, as required
  
• Prepares cost estimates and supporting documents for small projects
  
• Perform hardware / software upgrades and replacements on existing systems
  
• Evaluation and pricing of change orders
  

• 
  
• Assigns technical tasks and coordinates with entry-level engineers
  
• Assigns tasks and coordinates with Technical Staff
  

• 
  
• Experience in reading electrical and control schematics and plans
  
• Experience in control system startup, configuration, and calibration
  
• Experience in testing and troubleshooting control systems
  
• Experience using basic electrical and machinist hand tools
  
• Experience using testing, calibration, or industry-specific tools and software
  
• 3-7 years' experience
  
• Bachelor's degree in engineering or higher
  
• Associate degree (add 3 years)
  
• High school diploma (add 5 years)
  
• Must be a US Citizen
  

• 
  
• Experience in computer networks
  
• Experience in CAD/CAE Software (Visio, AutoCAD)
  
• Experience in schedule management software
  
• Standard Office Software (Microsoft Word, Excel, etc.)
  

• 
  
• Certification in one or more PLC / Automation Platform, such as: Niagara N4, Schneider, Rockwell, Siemens, etc.
  
• Certification in one or more SCADA platform, such as: Iconics, Ignition, etc.
  

• 
  
• Certification in one or more PLC / Automation Platform, such as: Niagara N4, Schneider, Rockwell, Siemens, etc.
  
• Certification in one or more SCADA platform, such as: Iconics, Ignition, etc.
  
• Design Build Institute of America (DBIA)
  
• Engineer in Training (EIT) in relevant in field
  

• 
  
• While performing the duties of this job, the employee is regularly exposed to computer screens for an extended period of time; Sitting for extended periods of time; Reach by extending hands or arms in any direction; Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard; Listen to and understand information and ideas presented through spoken words and sentences; Communicate information and ideas in speaking so others will understand; Read and understand information and ideas presented in writing; Apply general rules to specific problems to produce answers that make sense; Identify and understand the speech of another person.
  

Project Controls Engineer 4

Compa Industries is searching for qualified candidates for a Senior Project Controls Engineer position at the Los Alamos National Laboratory in Los Alamos, NM.

Salary: $85/hr - $90/hr

Location: Los Alamos, NM (Onsite)

Citizenship: US citizenship Required

Work Schedule: 9/80 schedule

The Project Controls Engineer will play a critical role in supporting the Earned Value Management System (EVMS) and the broader Project Controls System at Los Alamos National Laboratory (LANL). This position significantly influences the success of high-impact projects through expert cost engineering, scheduling, and project management support. The specialist will contribute to developing advanced techniques and standards, guiding project teams, and ensuring projects remain on schedule and within budget.

Responsibilities and Duties

• Perform cost estimating, cost analysis, and control activities for highly complex projects.
• Supervise and provide technical direction for planning/scheduling and cost engineering activities.
• Develop and maintain project schedules and monitor progress against milestones.
• Prepare, review, and present detailed cost engineering and scheduling reports.
• Analyze cost trends and schedule performance for management attention.
• Provide innovative solutions to project control challenges and guide technical teams.
• Act as a subject matter expert in EVMS tools and processes.
• Utilize independent judgment to determine the best course of action for achieving project objectives.
• Work under consultative direction and with minimal supervision to meet long-range project goals.
• Support project administrative and organizational tasks, including financial reporting and status updates.

Minimum Qualifications

Demonstrated experience in project controls functions, including:

• Planning and scheduling (development, control, analysis)
• Cost engineering (estimating, control, financial reporting, and analysis)
• Proficiency in multiple software applications used for project controls and cost analysis.
• Experience with supervision, personnel administration, and technical training.
• Understanding of financial reporting systems and cost control procedures.
• Ability to work independently with wide latitude in methods and evaluation criteria.

Desired Skills

• Subject matter expertise in project management and EVMS.
• Proven ability to implement corrective actions and monitor project progress.
• Familiarity with engineering principles related to technical project implementation.
• Knowledge of control account management (CAM) duties and responsibilities.
• Strong analytical skills with the ability to develop innovative solutions to complex issues.
• Viewed as an expert in the field with the ability to guide the development of future concepts and project methodologies.

Education and Experience Requirements

• Bachelor’s degree in a relevant field.
• Minimum of twelve (12) years of related experience.
• An equivalent combination of education and experience may be considered.
• Post-graduate coursework or certifications in project controls or engineering disciplines is preferred.

Next Steps

If you are a driven and highly experienced project controls professional seeking a pivotal role in national security and scientific innovation, we encourage you to apply. Please submit your resume to be considered for this opportunity at Los Alamos National Laboratory. A recruiter from Compa Industries will contact qualified candidates to discuss next steps.

Why Work at COMPA Industries?

We strive to provide careers, not just jobs, for our employees. We invest in and serve the communities where we work and live. We provide best-in-class administrative, professional, and technical services to solve complex problems to meet customer mission-critical objectives.

For over 30 years, Compa has been a trusted partner in progress. We combine decades of technical expertise with a forward-thinking spirit, tackling intricate challenges in nuclear facilities alongside the brightest minds in science and engineering. Join us, and don't just build your career, build the future, with competitive compensation, a collaborative culture, and the chance to make a real difference for national security and beyond.

COMPA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or protected Veteran status.

COMPA's policy could disqualify an applicant who has certain criminal history from employment in particular positions.

Machine Vision / Controls Engineer

Do you enjoy:

• Working on new automation challenges every few months
• Performing vision feasibility testing and proving out inspection methods
• Researching and implementing new automation technologies
• Managing your work with a high level of autonomy
• A blend of desk work (~70%), shop work (~20%), and field work (~10%)
• Working in a small engineering-driven company where your work has visible impact

Job Description:

We are looking for a Machine Vision / Controls Engineer to join our fast-paced automation engineering firm. This role focuses on developing machine vision inspection systems while also supporting controls development and feasibility testing for custom automation equipment.

You will perform vision feasibility studies, camera/lens/lighting selection, and vision programming, primarily using Keyence Machine Vision systems. In addition, you will support PLC programming, system integration, and automation debugging on our custom machines.

This position works closely with mechanical, electrical, and controls engineers to integrate machine vision, robotics, motion control, and PLC systems into complete automation solutions.

Engineered Vision is dedicated to improving how factory automation projects are implemented through transparency, quality, and speed.

Duties:

• Perform machine vision feasibility testing in our lab to validate inspection concepts and system performance
• Size and select cameras, lenses, and lighting for vision inspection applications
• Develop and program machine vision systems (primarily Keyence)
• Integrate vision systems with robots, PLCs, and motion control systems
• Program and support PLC controls systems (primarily Allen Bradley ladder logic)
• Assist with controls debugging and automation system integration
• Support machine builds, testing, and troubleshooting in the shop
• Assist with system commissioning and startup at customer facilities
• Create and maintain vision documentation, feasibility reports, and technical documentation
• Collaborate with mechanical and electrical engineers to optimize inspection and automation performance
• Deploy systems at customer facilities and perform service work
• Travel up to 15% (mostly within 250 miles of Columbus, Ohio)

Required Qualifications:

• US Citizenship Required (we work on Government Projects – Green Card will not be acceptable)
• Must live in the Columbus, Ohio area
• Bachelor of Science in Electrical Engineering, Computer Engineering, Mechanical Engineering, Mechatronics, or related field
• Experience performing machine vision feasibility testing and inspection development
• 2+ years experience working in industrial automation including: selecting vision cameras/lenses/lights, feasibility testing, and vision programing
• Ability to troubleshoot and optimize automation systems in real-world manufacturing environments
• Strong documentation and communication skills

Preferred Qualifications:

• 5+ years experience working in industrial automation selecting vision cameras, lenses, and lighting
• 2+ years experience with machine vision programming of Keyence Machine Vision Cameras
• 2+ years experience working with a custom machine builder as a controls engineer
• Experience integrating vision with robots and PLC systems
• Experience with industrial lighting design and lens selection
• Customer run-off and field troubleshooting experience
• Ability to troubleshoot and optimize automation systems in real-world manufacturing environments

About Us:

Engineered Vision is a small custom machine builder focused on newer technologies including robots, machine vision, and motion control. We opened our doors to deliver affordable automation fast, with typical project sizes ranging from $100k–$2MM.

Engineered Vision is one of the fastest growing custom machine design and engineering firms in Columbus, Ohio. We integrate our machines across industry boundaries and pair the latest technologies with real industry needs to deliver strong ROI.

We consider our shop an engineer’s playground with robots, machine vision systems, CNC machining, and 3D printing.

We look forward to working with you.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule: Full-Time

Work Location: In person