Remote Access Vpn Example Jobs in Usa

Are you passionate about solving complex technical issues and providing top-notch support to end-users? Do you thrive in a fast-paced environment where your problem-solving skills can make a real impact?

As an IT Technician, you will have the opportunity to provide technical support, maintain computer systems, and troubleshoot hardware and software to ensure the seamless operation of SVM’s IT infrastructure. The IT Technician will play a crucial role resolving technical issues across the organization and safeguarding the security of our systems, data, and networks.

This is a 12-month temporary position with the potential to transition to a full-time role.

What you will do

• Provide Tier 1 helpdesk support for day-to-day IT needs across SVM’s operations.
• Address ticket requests, handling tasks that vary in complexity in a timely manner and escalating if needed.
• Deploy, install, configure, and maintain computer hardware, software, systems, network, printers and scanners.
• Assist in maintaining network infrastructure, including routers, switches, firewalls, and VPNs, and ensure security protocols are followed.
• Assist the IT Team with new hire desk set-up including hardware deployments and configurations.
• Assist with station set-up at jobsites as business requires to ensure project teams have the necessary resources to perform their duties effectively.
• Maintain software licensure, including registering and removing employees as needed.
• Maintain asset databases, ensuring complete and accurate records of asset tags, serial numbers, and availability
• Perform troubleshooting both in-person and virtually to diagnose and resolve technical issues.
• Create and update training guides for various systems, ensuring employees have access to current information and procedures.
• Assist with special projects that vary in complexity.
• Assist the IT Department with other tasks as business requires.

Education, Skills & Experience

• Bachelor’s Degree in Information Technology or similar field highly preferred.
• 0-2 years of experience in IT desktop support or similar role required.
• Demonstrated proficiency in various office equipment and programs including MS Office Suite (Word, Excel, etc.) required.
• Ability to communicate effectively both verbally and written required.
• Self-starter with the ability to work independently, manage multiple tasks, and meet deadlines in a fast paced environment required.
• Proven problem-solving skills with the ability to effectively troubleshoot issues effectively in both office and field settings required.
• Ability to work effectively within a team environment required.
• Willingness to undergo a comprehensive background check required.

Compensation & Company Benefits Include

This is a full-time exempt position. The compensation for this role is $70,304 - $80,000 annually and is based on experience and skillset. The schedule for this position is Monday – Friday from 7:00am-4:00pm and includes a one hour unpaid lunch break and two separate rest breaks.

Well-Being: EAP / Paid Time Off / Paid Holidays / Sick Leave / Interactive Breakroom / Positive Pulse Program

Community Investment: Volunteer Opportunities / Team Building Activities / Employee Activities

Physical Requirements

As an IT Technician in the Mechanical Contracting Industry, there are certain physical requirements you should be aware of. These requirements ensure that you are capable of performing the necessary tasks safely and effectively. Reasonable accommodations may be provided to qualified applicants who may not be able to fulfil certain aspects of the role. The key physical requirements for this role are outlined below:

• This role may involve working at a desk, computer, or standing for prolonged periods of time.
• This role may involve extensive physical activity, including walking, standing, and carrying company hardware within our headquarters or in trailers at job sites.
• This role may involve lifting and transporting equipment such as computers, cables, servers, and other small hardware parts, typically up to 50 lbs.
• This role may involve utilizing hand tools and other equipment when connecting cables, assembling workstations, or troubleshooting devices.
• This role may involve traveling to job sites to set up workstations in trailers, where using appropriate personal protective equipment (PPE) will be required.

Who We Are:

At SVM, we are more than just a leading mechanical contractor specializing in design-build commercial HVAC, plumbing, piping, service/maintenance, and 24-hour emergency services. We’re a team dedicated to supporting the Bay Area, Sacramento, and Nevada regions with trusted expertise and an unwavering commitment to delivering exceptional experiences at every level.

Our success is built on a collaborative culture that values teamwork, innovation, and doing the right thing. We take pride in fostering an inclusive and welcoming environment where every team member feels supported, valued, and empowered to grow. At SVM, we believe our people are our greatest asset, and we prioritize their development, well-being, and success.

Our state-of-the-art fabrication facility reflects our dedication to quality and efficiency. By leveraging cutting-edge 3D design and manufacturing technology, we detail and fabricate ductwork, piping, and pre-skidded equipment to execute projects with precision and excellence.

At SVM, we don’t just focus on work—we focus on balance. We encourage a life-work approach that allows our team to thrive both personally and professionally. We are committed to helping our team members grow, stay curious, and work collaboratively to tackle any challenge. With the support of peers, managers, and executive leadership, our team is equipped to succeed and build meaningful careers.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhausted list of all responsibilities, duties and skills required.

Location: On-site

Employment Type: Contract (3-6 months)

Seniority Level: Mid-Senior

Industry: IT Services & Consulting

Job Functions: Analyst, Technical Support

JOB SUMMARY

Provide advanced technical support for enterprise iOS/iPadOS devices and services across a 7x24x365 operation. Scope includes device lifecycle activities, day‑to‑day work in Workspace One (enterprise MDM experience required; VMware Workspace ONE preferred), and carrier account management (procurement, plan optimization, billing reconciliation, SIM/eSIM lifecycle, and compliance). This role implements and supports standards defined by engineering/InfoSec and does not create new configuration profiles or perform high‑level MDM engineering.

JOB RESPONSIBILITIES

1) Mobile Device Lifecycle & UEM Administration (Support Focus)

• Provision, enroll, and configure corporate and COBO/COPE devices using Apple Business Manager Automated Device Enrollment.
• Apply and monitor MDM profiles, apps, and compliance policies as defined by engineering; troubleshoot assignment/scope issues and escalate when needed.
• Perform Tier 2/3 incident, request, and problem management for iOS/iPadOS; provide escalation support to the Service Desk.
• Support device security (passcodes/biometrics, OS updates, encryption status) and remediate non‑compliance in line with established policies.
• Execute device kitting, staging, shipping/receiving, and RMA processes with accurate CMDB/asset updates.

2) Carrier Account & Telecom Expense Management (TEM)

• Own day‑to‑day carrier account administration across supported wireless providers (e.g., line adds/changes/deactivations, number porting, device/SIM swaps, eSIM activations, IMEI/SIM tracking).
• Monitor and optimize rate plans, pooled data, features, and international roaming; recommend changes to minimize cost while meeting business needs.
• Perform monthly billing reconciliation (usage anomalies, overages, credits/disputes), cost allocation, and reporting; partner with Finance and Procurement.
• Coordinate device procurement (corporate buying programs, upgrades, trade‑in/buyback, warranty/insurance) and maintain accurate inventories.
• Ensure regulatory and emergency services readiness (e.g., E911 records where applicable), fraud prevention (SIM/eSIM security), and loss/theft controls.
• Maintain carrier portals, account hierarchies, and user permissions; document processes and KPIs (cycle time, cost per line, optimization savings).

3) Security, Compliance & Access (Implementation)

• Participate in security incident response for mobile threats (phishing, lost/stolen devices); execute remote lock/wipe and evidence preservation.
• Contribute to audit, risk, and compliance activities (SOX, PCI, privacy) by maintaining accurate records and consistent controls.

4) Service Delivery & End‑User Experience

• Deliver high‑quality deskside/remote support for executives and front‑line staff; prioritize critical operational roles.
• Maintain and continuously improve SLA/OLA performance (response, restore, request fulfillment); publish support playbooks and knowledge articles.
• Provide VIP/mission‑critical support during operations, travel, and events, including on‑call rotation in a 7x24x365 environment.

5) Asset, Inventory & CMDB

• Track mobile assets end‑to‑end (request → deployment → in‑service → repair → decommission/sanitation) and maintain accurate CMDB and stock levels.
• Reconcile device inventory with carrier billing and MDM records; remediate orphaned lines/devices.

6) Projects & Continuous Improvement (Execution)

• Support mobile‑related projects (iOS updates, app rollouts) by executing tasks under guidance, participating in UAT/pilots.
• Recommend process improvements and self‑service opportunities; update SOPs/KBs to reduce repeat tickets and improve reliability (no custom MDM engineering or scripting expected).
• Evaluate new devices and accessories; document results and provide feedback into standards.

7) Documentation & Knowledge Management

• Create and maintain standard operating procedures (SOPs), runbooks, and end‑user guides with inclusive, plain language.
• Publish and maintain knowledge base articles for the Service Desk and end users; deliver targeted training where needed.

8) Vendor, Carrier & Stakeholder Management

• Build strong partnerships with carriers, OEMs, and MDM vendors; manage escalations and service requests to resolution.
• Collaborate with Security, Networking, Procurement, Finance, HR, and Business Operations to align mobile services with business outcomes.
• Track and report KPIs (ticket volume, MTTR, compliance rate, device health, cost per line, optimization savings) and drive data‑informed decisions.

9) Mentorship & Team Development

• Mentor associate and mid‑level analysts on iOS/iPadOS support workflows, MDM usage, and carrier processes; contribute to cross‑training and skill growth.
• Promote a culture of safety, inclusion, and continuous learning.

Note: This list is not exhaustive; additional duties may be assigned based on business needs.

QUALIFICATIONS

Education

• Associate’s degree in Information Technology or a related field; or equivalent practical experience.

Work Experience

• 4–6 years in enterprise end‑user support with at least **3 years focused on iOS/iPadOS enterprise **support.
• Required: Enterprise MDM experience, Preferred: Experience with VMware Workspace ONE supporting large‑scale iOS fleets.
• Carrier account administration and telecom expense management (activations, ports, plan optimization, billing reconciliation).

Knowledge, Skills, and Abilities (KSAOs)

• Deep knowledge of iOS/iPadOS end‑user and admin features (managed apps, per‑app VPN, app configs, managed open‑in, DLP, device compliance) with an emphasis on support and implementation.
• Working knowledge of MDM platforms to apply existing profiles/policies, assign apps, troubleshoot scoping/compliance, and escalate engineering issues appropriately.
• Familiarity with Apple Business Manager (Apps & Books, Managed Apple IDs, Automated Device Enrollment) and related support workflows.
• Practical understanding of carrier services: SIM/eSIM lifecycle, IMEI tracking, number assignment/porting, international roaming, and cost controls.
• Data analysis for telecom billing reconciliation (Excel/Sheets, pivot tables, lookups) and KPI reporting.
• Excellent communication, customer service, and stakeholder management; ability to explain technical topics in plain language.
• Basic scripting/reporting familiarity is a plus (e.g., exported reports, simple data cleanup); no custom MDM scripting required.
• Knowledge of ITIL practices (incident, problem, change, request, CMDB/asset).
• Ability to lift and carry mobile equipment/shipments (up to ~20 lbs).

Certifications (Preferred)

• Apple Device Support/Deployment certifications.
• Microsoft 365 Certified: Endpoint Administrator Associate (MD‑102) or equivalent.
• VMware/Omnissa VCP‑DWS (preferred).

WORKING CONDITIONS

• Supports a 7x24x365 operation with occasional after‑hours work and on‑call rotation.
• May require limited travel for deployments, vendor meetings, or training.

Job Title: Senior Privileged Access Management (PAM) Engineer – Delinea SME

Location: Lake Forest, IL

Duration: 6 Months with possible extension

Competencies: 6-8+ years experience required

Delinea Suite

Cyber Security - IAM Professional Services

Hands on technical skills on Delinea is non-negotiable.

The customer will expect to candidate to demonstrate technical skills with use cases when the customer interviews.

Most submissions so far, either are analyst and not technical or they do not have technical experience in Delinea.

Along with Delinea, the candidate is expected to be a Subject Matter Expert (SME) for Secret Server and Privilege Management.

Essential Skills:

Senior IAM Engineer (Privileged Access Management) Focus Delinea Secret Server Privilege Manager Experience 58 Years Role Overview We are looking for a Senior PAM Engineer to lead the design, implementation, and management of our Privileged Access Management (PAM) ecosystem.

Your primary mission is to eliminate standing privileges and secure our most critical credentials using the Delinea suite.

You will act as the Subject Matter Expert (SME) for Secret Server and Privilege Manager, ensuring that our infrastructure, cloud environments, and DevOps pipelines are secured against credential theft.

Core Responsibilities:

Delinea Architecture Lead the end-to-end implementation and scaling of Delinea Secret Server (On-prem or Cloud) and Delinea Privilege Manager.

Secret Management Design and maintain secret heartbeat, remote password changing (RPC), and check-outcheck-in workflows for service accounts, local admins, and root accounts.

Secure Remote Access (SRA) Have a good understanding of VPN-less remote access solutions (e.g., Delinea PRA) to provide secure, audited entry points for internal admins and third-party vendors.

Azure PIM General understanding of Azure PIM.

Endpoint Privilege Management Configure policies in Delinea Privilege Manager to enforce Least Privilege, allowing users to perform administrative tasks without having full local admin rights.

Hybrid Integration Ensure interoperability between Delinea (for on-prem) and Azure PIM (for Cloud Control Plane access), creating a unified identity security posture.

Integration Automation Integrate Delinea with Active Directory (ADAzure AD), SIEM (Sentinel), and Ticket Systems (ServiceNow) to automate lifecycle management.

Discovery Onboarding Manage automated discovery rules to identify unmanaged accounts across Windows, Linux, and Network devices.

Session Management Configure and audit session recording and monitoring (Protocol HandlerSession Proxy) for high-risk administrative sessions.

Compliance Audit Generate high-level reporting for audit requirements and lead remediation efforts for privileged access findings.

Technical Requirements:

Experience 5 years of dedicated experience in Identity and Access Management (IAM), with at least 3 years specifically focused on Delinea (formerly Thycotic).

Delinea Mastery Deep technical knowledge of Secret Server (Distributed Engines, Secret Policies) and Privilege Manager (Application Control, Elevation).

Microsoft Entra ID Strong experience with Azure PIM, Conditional Access, and Managed Identities.

Infrastructure Skills Strong understanding of Windows Server administration, Active Directory, GPOs, and LinuxUnix environments.

Scripting Proficiency in PowerShell or Python to automate API calls to Delinea and bulk-import secrets. Proficiency in SQL to generate reports.

Position Overview

The IT Network Engineer at Spotless Brands ("Company") serves as the primary technical owner of our enterprise network architecture across all car wash locations, data centers, cloud services and corporate offices. This role is responsible for designing, implementing, securing, and operating a highly available, scalable, and cost-effective network that supports Point-Of-Sale systems, wash equipment, IoT devices, video systems, guest Wi-Fi, and corporate applications.

This is a hands-on, design-authority role. You will define standards, lead network strategy, and be the escalation point for complex network issues in a geographically distributed, business-critical environment where uptime directly impacts revenue. This role will support our cyber security capabilities and partner with vendors to ensure data and mobile career performance and availability.

This role will be the leader for delivering network services and join an exciting, growing company. You will make a difference in our business and we will invest in you to grow your career!

Key Responsibilities

Network Architecture and Deployment

• Design, implement, and support LAN, WAN, VPN, SD‑WAN, and wireless networks across corporate and retail locations
• Configure and maintain routing, switching, VLAN segmentation, and WAN connectivity
• Support onboarding and integration of newly acquired locations
• Implement scalable network designs aligned with Spotless Brands’ growth strategy
• Retail and Field Network Support
• Ensure reliable connectivity for POS systems, payment processing, tunnel controllers, license plate recognition, video and IoT water monitoring devices
• Support retail uptime requirements and minimize business disruption
• Work with Field IT teams and vendors to deploy network infrastructure at new and existing sites
• Cloud and Hybrid Networking
• Support Azure networking including VNets, VPN Gateway, private endpoints, and hybrid connectivity
• Maintain secure connectivity between on‑premise infrastructure and Azure cloud services
• Support SaaS integrations and secure internet access for distributed locations
• Network Security
• Configure and manage firewall platforms
• Implement network segmentation, VPN access, and secure remote connectivity
• Support cybersecurity initiatives aligned with NIST Cybersecurity Framework and PCI requirements
• Assist with vulnerability remediation and incident response
• Operations and Monitoring
• Monitor network performance, availability, and reliability across all sites
• Troubleshoot and resolve network outages, latency issues, and connectivity failures
• Maintain network diagrams, configurations, and documentation
• Participate in on‑call support rotation
• Vendor and Project Support
• Work with ISPs, managed service providers, and hardware vendors
• Support infrastructure upgrades, cloud migration initiatives, and SD‑WAN rollout
• Participate in technology evaluation and architecture planning

Education and Experience

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
• 5–10 years of enterprise network engineering experience
• Experience supporting distributed, multi‑site environments
• Strong experience with routing, switching, and firewall configuration
• Experience with enterprise wireless networks
• Experience with VPN technologies and secure remote connectivity
• Experience supporting Azure or hybrid cloud environments

Knowledge, Skills, and Abilities

• Experience with Fortinet, Cisco Meraki, Cisco, or Sonicwall networking platforms
• Experience with Azure networking (VNets, VPN Gateway, ExpressRoute)
• Experience supporting retail or distributed operational environments
• Experience with SD‑WAN solutions
• Network automation experience using PowerShell or Python
• Industry certifications such as CCNA, CCNP, AZ‑700, NSE, or equivalent
• Good organization, time management, and prioritization skills
• Excellent reasoning, analytical, problem-solving, and critical thinking skills
• Strong troubleshooting and root cause analysis skills
• Strong attention to detail

Physical Requirements

• Ability to work at a computer for extended periods of time
• Occasional travel to field sites or business locations as required; travel less than 10%
• May require occasional extended hours during system updates or incident resolution

This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.

Spotless Brands and its subsidiaries comply with federal and state disability laws and make reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or recruitment process, please contact the Human Resources department and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Human Resources team will respond to your email promptly.

Spotless Brands and its affiliate brands are Equal Employment Opportunity (EEO) employers. Spotless Brands invites all qualified interested applicants to apply for career opportunities. It is the policy of the company to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, disabled status or any other protected group status as defined by and subject to applicable federal, state and local laws. We use E-Verify to check employment eligibility: and

The Network Administrator is responsible for designing, implementing, and maintaining the organization’s network infrastructure to ensure secure, reliable connectivity across offices, jobsites, and remote locations. This role ensures critical systems are accessible and supported, provides day-to-day network operations, and plays a key role in supporting field-based connectivity, low-voltage projects, and infrastructure planning.

Principal Duties and Accountabilities:

• Manage and maintain all aspects of local area networks (LANs), wide area networks (WANs), and wireless networks across the organization.
• Configure, monitor, and support network hardware including firewalls, routers, switches, and VPN devices.
• Contribute to network design and long-term capacity planning to ensure scalability and performance.
• Troubleshoot and resolve connectivity issues for internal systems and end users.
• Manage core networking services including DNS, DHCP, and IP address management.
• Maintain up-to-date network documentation including diagrams, IP schemas, and hardware inventory.
• Collaborate with the broader IT team on infrastructure support including servers, cloud services, and jobsite equipment.
• Provide after-hours support for critical issues and during scheduled maintenance windows.
• Manage all internet service providers (ISPs) and associated services across offices and jobsites.
• Oversee jobsite connectivity, including installation and tracking of networking equipment, internet services, and cabling.
• Contribute to IT support and infrastructure projects involving users and equipment at jobsite locations.
• Manage and support physical and logical security systems, including security cameras and monitoring systems.
• Lead and manage low-voltage infrastructure projects (e.g., Audio/Video, structured cabling).
• Administer and maintain the organization’s VPN solution.
• Manage all audio-visual technology across office and field environments.
• Oversee Microsoft Teams-based phone system including configuration and support.
• Identify, vet, and manage vendor relationships for technology and infrastructure services.

Education:

• Associate’s or Bachelor’s degree in Information Technology, Computer Networking, or a related field; equivalent experience considered.

Experience:

• 3–5 years of experience in a network administration role with progressive responsibility.
• Strong knowledge of networking protocols and technologies (TCP/IP, VLANs, routing, switching, firewalls).
• Experience managing VPNs, DNS, DHCP, and Microsoft networking environments.
• Proficiency with network hardware from vendors such as Cisco, Ubiquiti, Fortinet, or similar.
• Solid understanding of physical networking (cabling, patch panels, IDFs/MDFs, etc.).
• Experience with audio-visual systems, security systems, and low-voltage installations.
• Knowledge, skills, and abilities:
• Ability to configure, monitor, and troubleshoot network devices and systems.
• Effective documentation skills for diagrams, inventories, and technical procedures.
• Strong analytical and diagnostic skills for resolving network and connectivity issues.
• Project coordination and vendor management experience.
• Clear and professional communication skills for working with technical and non-technical stakeholders.
• Work independently and manage multiple priorities with minimal supervision.
• Respond to off-hours support needs and scheduled maintenance windows.
• Collaborate effectively with IT team members on shared infrastructure initiatives.
• Adapt to evolving technologies and recommend improvements or upgrades.

Physical and/or travel demands:

• Frequent use of computer, including keyboarding, viewing monitor, etc.
• Travel to remote offices and jobsites as needed to support technological deployments, upgrades, and troubleshooting.
• Occasional evening or weekend work may be required during maintenance windows or critical incidents.

Benefits and Compensation:

• The range for this position has been established at $78,000 to $110,000 per year and is U.S. Engineering’s good faith and reasonable estimate at the time of the posting. The compensation offered to the finalist selected for this role will be based on a variety of factors, including but not limited to internal equity, experience, education, specialty, and training.
• Your total compensation will go beyond the number on your paycheck. Team members are eligible for a year-end bonus based on company and/or individual performance as well as paid time off. An industry-leading benefits package, including health, dental, and vision plans, matching retirement contributions, and matching 529 contributions all add to your bottom line.

Candidates must be legally authorized to work in the United States on a full-time basis without requiring future sponsorship for employment visa status.

U.S. Engineering Holdings is an Equal Employment Opportunity Employer and shall provide equal employment opportunities to all people in all aspects of employer-employee relations, without regard to race, color, creed, national origin, religion, sex, age, sexual orientation, gender identity, disability or veteran status.

U.S. Engineering Holdings compliant with the Drug Free Workplace Act, and all offers of employment are contingent upon the completion of a pre-employment drug screen.

• Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities and job specifications required of employees so classified. U.S. Engineering reserves the right to revise as needed. The job description does not constitute a written or implied contract of employment.

Company Information

Kretek International is America’s #1 importer, marketer and distributor of specialty tobacco products, including high-end cigars, tobacco and alternative products, with such well-known brands as Djarum, Cuban Rounds and High Tea Herbal Wraps. Founded 38+ years ago, Kretek continues to grow and consistently seeks talented employees who can help the company do that. For more information, please visit:

About the Role

We are seeking an experienced Infrastructure Network & Security Engineer to design, implement, and secure our customers' enterprise network infrastructures. This mid-level hybrid engineering position requires 5-7 years of hands-on experience spanning network architecture, implementation, and security operations. The ideal candidate will be a proactive problem-solver who can balance network infrastructure engineering with security monitoring and threat response, working both independently and collaboratively to deliver robust, scalable, and secure network solutions.

Key Responsibilities

Network Design & Architecture

·        Design and architect enterprise LAN/WAN network solutions that meet business and security requirements

·        Lead network infrastructure projects including upgrades, migrations, and new deployments

·        Configure and deploy Cisco routing/switching platforms, firewalls (SonicWall, Cisco, Fortinet), and enterprise wireless solutions

·        Monitor and respond to security alerts from Intune, Microsoft Defender, and other security platforms

·        Utilize Auvik for network monitoring, mapping, performance analysis, and configuration management

·        Implement and manage network security controls including firewalls, VPNs, IDS/IPS, and network access control (NAC)

·        Troubleshoot complex network and security issues and perform root cause analysis

·        Create and maintain network documentation including topology diagrams, security policies, and implementation plans

·        Implement routing protocols (OSPF, BGP), network segmentation, VLANs, and ACLs

·        Configure endpoint security policies through Intune and integrate with conditional access

·        Mentor junior team members and collaborate with cross-functional IT teams

Required Qualifications

Experience & Education

·        5-7 years of progressive experience in network engineering and infrastructure design

·        Bachelor's degree in IT, Computer Science, or related field preferred

Technical Skills - Networking

·        Expert knowledge of Cisco platforms (Nexus, Catalyst, ISR/ASR routers)

·        Proficiency with SonicWall, Cisco Firewalls, or Fortinet

·        Strong understanding of routing protocols (OSPF, BGP), TCP/IP, VLANs, ACLs

·        Experience with enterprise wireless (Cisco, Aruba, or Ruckus)

·        VPN technologies and network access control (NAC) experience

·        Experience with Auvik or similar network monitoring platforms

Technical Skills - Security

·        Experience with Microsoft Intune and Defender for Endpoint

·        Security alert monitoring and incident response

·        Knowledge of security frameworks (NIST, CIS Controls, Zero Trust)

·        Familiarity with IDS/IPS, SIEM, and vulnerability scanners

·        Understanding of conditional access and identity-based security

Professional Skills

·        Excellent troubleshooting and problem-solving abilities

·        Strong communication skills for technical and non-technical audiences

·        Project management experience with infrastructure initiatives

·        Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

·        CCIE or expert-level networking certifications

·        Experience with Cisco ISE deployment

·        Network automation tools (Ansible, Python, Terraform)

·        Cloud networking experience (AWS, Azure, GCP)

·        SIEM platforms (Splunk, Sentinel)

·        MSP environment experience

Physical Requirements:

·        Ability to stand and walk.

·        Ability to reach above, at, or below waist height

·        Ability to kneel, bend, stoop, turn and twist

·        Ability to lift 25lb regularly and occasionally up to 50 lbs.

Safety:

·        The incumbent must be able to perform this job safely without endangering the health or safety of self or others.

Supervisory Responsibility:

·        The position currently has no people supervisory responsibility 

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change or be added at any time per business needs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Position: Infrastructure Project Manager
Location: Dallas, Texas
Duration: Contract
Job ID: 171568

Job Overview:

The Infrastructure Project Manager will support the Network Engineering team in delivering large-scale infrastructure initiatives across enterprise LAN, WAN, and Data Center environments. The ideal candidate will possess a strong understanding of network engineering principles, exceptional organizational and communication skills, and proven experience in managing complex technical projects from planning through execution.

Responsibilities:

• Collaborate with Network Engineers to plan, coordinate, and track the delivery of enterprise network solutions, including LAN/WAN, Data Center, and B2B Extranet connectivity.
• Manage project timelines, resource allocation, risks, and deliverables, ensuring alignment with engineering milestones and organizational priorities.
• Facilitate technical design review meetings, ensuring accurate documentation, change control, and stakeholder communication.
• Support the creation, review, and maintenance of technical design documentation, including network diagrams, solution architectures, and implementation plans.
• Coordinate with internal teams and external partners to support network connectivity initiatives such as VPNs, NAT configurations, transport resiliency, and IP routing solutions.
• Provide clear, consistent status reporting and communicate project progress to technical and non-technical stakeholders.
• Drive accountability and collaboration across engineering, operations, and business teams to support informed decision-making.
• Identify risks, track dependencies, and proactively resolve issues that could impact delivery timelines.
  

• 5+ years of project management experience, with exposure to large enterprise network infrastructure or data center projects.
• Strong understanding of IP routing protocols (BGP, OSPF, RIP) and enterprise networking concepts.
• Experience managing or coordinating projects involving Cisco routers/switches, VPNs, and Extranet connectivity.
• Ability to translate complex technical details into clear, actionable plans and documentation.
• Exceptional communication, stakeholder management, and organizational skills.
• Demonstrated experience engaging partners, vendors, and senior stakeholders to support key business decisions.
• Familiarity with Cisco certifications (CCNA, CCNP, or CCIE) or equivalent technical environments is highly preferred.
• Proficiency with project management tools (e.g., JIRA, MS Project, Smartsheet, Confluence).
• Bachelor’s degree in Information Technology, Engineering, or related field (or equivalent experience).

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $45 - $53

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

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Why Zensar?

We’re a bunch of hardworking, fun-loving, people-oriented technology enthusiasts. We love what we do, and we’re passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships with our clients and with each other—and happiness is at the core of everything we do. In fact, we’re so into happiness that we’ve created a Global Happiness Council, and we send out a Happiness Survey to our employees each year. We’ve learned that employee happiness requires more than a competitive paycheck, and our employee value proposition—grow, own, achieve, learn (GOAL)—lays out the core opportunities we seek to foster for every employee. Teamwork and collaboration are critical to Zensar’s mission and success, and our teams work on a diverse and challenging mix of technologies across a broad industry spectrum. These industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. Our employees enjoy flexible work arrangements and a competitive benefits package, including medical, dental, vision, 401(k), among other benefits. If you are looking for a place to have an immediate impact, to grow and contribute, where we work hard, play hard, and support each other, consider joining team Zensar!

he Service Desk Analyst is responsible for providing Level 1 and Level 2 technical support to banking staff across branches, operations centers, and corporate offices. This role ensures timely resolution of IT incidents, service requests, and user issues while maintaining compliance with U.S. banking regulations, cybersecurity standards, and internal IT policies.

What's this role about?

• Service Desk for US Client.
• 2-3 years of Phone/Customer support experience Mandatory with excellent communication skills
• 2-3 years of Windows Technical Service desk experience is necessary
• knowledge Windows 11 and basics of Windows Server
• Basic knowledge with the following: Windows, AD, VMWare, Exchange, MECM, SCOM etc.,
• ITSM ticketing tools such as Ivanti, ServiceNow etc.,
• User password reset/account unlock/creation for Active Directory, Horizon, Business applications etc.,
• Remote desktop connectivity applications, Windows end point support
• MS Office Suite and application support
• Web Application, VPN knowledge
• Administer and provide User account provisioning.
• Support desktops, laptops, thin clients, printers, scanners, and peripherals
• Install, configure, and update banking-approved software
• Follow all internal controls and policies
• Assist in password resets, MFA support, and identity/access management requests.
• Identify and report suspicious activity or potential security threats
• Maintain a strong focus on data privacy and cybersecurity best practices
• Document solutions and create user guides/knowledge base articles
• Responsible for installing desktop applications and software
• Use the Incident Management System to document and manage problems and work requests and their respective resolutions
• Responds to telephone calls, email, instant messages, and create tickets; Assign work orders / incidents to appropriate support teams and follow up until closure
• Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
• Route problems to internal 2nd level IT support staff.
• Highly self-motivated with keen attention to detail

We also want you to have knowledge on:

• Ticket Management
• Customer Satisfaction
• First Call Resolution
• Create SOP and Knowledge Base articles for top call generators.

Required Skills & Qualifications

• Bachelor’s/associate degree in IT, Computer Science, or related field (preferred).
• 2–3 years of experience in IT service desk or technical support role.
• Experience supporting a bank or financial services environment (preferred).
• Basic and Above Average knowledge of:
• Windows OS & Microsoft 365
• Active Directory / Azure AD
• VPN & MFA
• ITIL framework
• Excellent communication, customer service, and problem‑solving skills.
• Ability to work in a fast-paced, highly regulated environment.

Educational requirement:

• Graduate and preferably BCA or any other Technical Field.
• Excellent Communication Skills (Written/Verbal)
• Exceptional customer service orientation
• Excellent communication skills, both written and verbal
• Disciplined, systematic problem-solving skills required.

Zensar believes that diversity of backgrounds, thought, experience, and expertise fosters the robust exchange of ideas that enables the highest quality collaboration and work product. Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities to our service men and women. Zensar is committed to providing equal employment opportunities for people with disabilities or religious observances, including reasonable accommodation when needed. Accommodation made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired.

All applicants must be legally authorized to work with Zensar. Visa sponsorship may be available for qualified applicants for certain positions.

Zensar values your privacy. We’ll use your data in accordance with our privacy statement located at:

Position Overview

Omninet Capital is seeking a Systems Administrator to join the team. This role is responsible for delivering reliable end-user technical support while assisting with the administration and maintenance of the organization’s IT infrastructure. This role serves as a key point of contact for onsite and remote employees, resolving hardware, software, and connectivity issues, while also supporting core systems such as Active Directory, Office 365, endpoint security, and workstation deployments.

The ideal candidate combines strong customer service skills with hands-on technical expertise, operating comfortably in both reactive support and proactive system maintenance. This position plays a critical role in ensuring system stability, security, and scalability while supporting ongoing IT projects and operational improvements.

Key Responsibilities

• Provide support for onsite and remote staff through RMM, phone, chat, and in‑person interactions
• Troubleshoot hardware and software issues involving Windows 10/11, Microsoft Office and O365 apps (Teams/SharePoint/OneDrive), VPN, Wi-Fi, and LAN connectivity, Printers, peripherals, and mobile devices
• Diagnose and resolve user problems with respect to hardware/software, login and application issues
• Assist with user onboarding/off-boarding, including computer setup and account provisioning
• Assist with monitoring system performance, server health, storage usage, and critical services
• Support Group Policy management including creation, updates, troubleshooting, and deployment validation
• Help with patching and updating Windows workstations and servers (manual or through centralized tools like WSUS, Intune, or RMM)
• Participate in configuring and maintaining Windows domain infrastructure including DNS, DHCP, file sharing permissions, and network printers
• Contribute to maintaining asset inventories, license tracking, and hardware lifecycle planning
• Support IT projects such as system upgrades, migrations, or cloud adoption initiatives
• Prepare and deploy new workstations and laptops
• Ensure systems are properly domain‑joined, patched, secured, and configured with required applications
• Migrate user data, backup files, and ensure smooth transition during device replacements

Qualifications

• 3+ years of experience in Systems Administration and Help Desk Support
• Strong hands-on experience supporting Windows 10/11 environments
• Working knowledge of Microsoft 365 ecosystem, including:
• Office applications (Outlook, Word, Excel, PowerPoint)
• Teams, SharePoint, and OneDrive administration and end-user support
• Experience troubleshooting hardware, software, and network connectivity issues, including VPN, Wi-Fi, LAN, printers, and peripherals
• Practical experience with user account management in Active Directory and azure AD (user provisioning, group membership, password policies)
• Familiarity with Office 365 Admin Center and Exchange Online (mailboxes, shared mailboxes, distribution lists)
• Experience with workstation setup, deployment, and lifecycle management, including imaging, patching, and device replacement
• Exposure to endpoint security tools such as antivirus, EDR, device encryption, and compliance policies
• Ability to support onboarding and off-boarding processes, including device configuration and access provisioning
• Strong troubleshoot, documentation, and time-management skills
• Excellent communication skills with the ability to explain technical issues to non-technical users

Omninet Capital, LLC is an Equal Opportunity Employer and is committed to maintaining a workplace free from discrimination and harassment. We recruit, employ, train, compensate, and promote without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local laws.

All employment decisions are based on qualifications, merit, and business needs. Omninet complies with all applicable state and local fair employment practices laws, including the California Fair Employment and Housing Act (FEHA).

Our client is seeking an experienced and highly detail-oriented Network Specialist/Manager to take ownership of our extensive Operations Technology (OT) LAN/WAN in collaboration with their corporate IT department. This is a critical role responsible for the design, deployment, maintenance, and security of a complex network infrastructure connecting more than 50 large building operations locations and more than 6000 devices.

The ideal candidate possesses deep technical expertise in managing large, diverse, networks and experience supervising and directing the building operations technology contractors which have devices connected.

This position is onsite 4 days a week in NYC.

Key Responsibilities

Network Oversight & Management:

• Take ownership of the integrity and security of a large-scale OT WAN encompassing more than 6,000 diverse endpoints.
• Execute the management and security policies of our CIO and expert team of cybersecurity professionals.
• Review and advise on our Meraki network infrastructure, including switches, firewalls, and access points, utilizing the Meraki dashboard for centralized configuration and monitoring.

OT Infrastructure Support:

• Provide direction and support for 50+ vendors and their devices critical to building operations as they connect to the OT network, including:
• Building Management System (BMS) controllers and servers
• Energy meters and monitoring systems
• Security cameras, recorders and access control systems
• Lighting controls
• Elevator destination dispatch systems
• User workstations and viewing stations that interact with the equipment

Cybersecurity & Compliance:

• Implement, monitor, and manage a robust security stack to protect the network and sensitive OT data.
• Deep operational knowledge of key cybersecurity and network management tools is essential, including:
• Windows Security Updates and WSUS Console
• Forescout Network Access Control (NAC)
• Blackpoint Managed Detection and Response (MDR)
• ThreatLocker Application Control/Allow Listing
• Altiris and GoverLAN IT Management/Patching tools
• Enforce network security policies and procedures through collaboration with our corporate IT teams, external technology partners and OT vendors.

Vendor and Partner Management:

• Act as the primary technical liaison for approximately 50 vendors and contractors
• Collaborate with vendors and internal teams for efficient problem resolution and the smooth rollout of new building devices and applications.

Project Management:

• Lead network-focused projects from conception through deployment, ensuring projects are completed on time and within budget.
• Develop detailed network documentation, diagrams, and Standard Operating Procedures (SOPs).
• Open and manage tasks within service tickets through to closeout.

Qualifications and Experience

• Minimum of 10 years of progressive IT experience in a diverse, complex network environment.
• Minimum of 3-5 years of focused experience managing large, independent networks connecting building operations via a WAN (OT focus).
• Deep, demonstrable expertise in Meraki network infrastructure and dashboard management is mandatory.
• Proven hands-on experience with the specified cybersecurity, Windows security and device inventory tools (WSUS, Forescout, Blackpoint, ThreatLocker, Altiris, or equivalent industry-leading platforms).
• Solid understanding of networking fundamentals (TCP/IP, routing, switching, VPNs, VLANs, QOS).
• Experience in a regulated or high-security environment is a plus.

Key Attributes

• Exceptional attention to detail.
• Strong critical thinking and problem-solving skills for rapid issue resolution in mission-critical environments.
• Demonstrated leadership skills and the ability to drive technical initiatives.
• Excellent collaboration and communication skills, necessary for successful vendor, partner, and internal resource management.
• Proven Project Management skills, capable of handling multiple complex projects simultaneously.