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Associate Manager-Field Services Outside Plant Construction Splicer
$36.20 - 58.80
Boise, ID 2 days ago
Overview:

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

 

As the Associate Manager – Field Services Outside Plant Construction, with a primary focus on leading fiber splicing operations across the Boise market. You will bring substantial hands-on experience in fiber splicing, along with a strong understanding of fiber testing, validation, and quality control standards—critical to ensuring the integrity, performance, and reliability of our expanding fiber network.

 

In this role, you will be responsible for providing functional leadership and direction to non-exempt Field Service construction roles and external contractors (where applicable) in the assigned geographic areas, directly supporting capital projects and inside and outside plant maintenance.

 

In this position, you will emphasize a strong focus on the team’s ability to provide premier customer service and technical expertise while exhibiting a high level of professionalism in all internal and external interactions. You will be responsible for achieving all key operating metrics, including:

  • Customer Service Address additions through capital project completion
  • Capital project targets
  • Overtime management
  • Quality assurance program
  • Inventory management
  • Construction technician development
  • Operating budget adherence

This position requires 24/7 availability and, in some markets, leads a team scheduled to work 7 days per week. This position is responsible for the management of front-line escalations from teams across TDS (e.g., Sales, Customer Repair, Network Engineering, Network OSP Construction, Service Activation, and other internal teams). This includes managing customer and community escalations in a professional manner.

 

Furthermore, responsibilities also include local vendor selection and management of network construction and maintenance vendors and, at times, facilities management (i.e., janitorial, snow clearing, lawn mowing, HVAC, generators, electrical, etc.)

 

This position must reside within 50 miles of Boise, ID and involves frequent travel within the markets for coverage. Additionally, this role reports to the office daily and is not a work-from-home (WFH) position.



Responsibilities:
  • Directs activities and personnel necessary for the construction of installation and repair of TDS OSP fiber networks to ensure Network Operations project timelines are met on time and within project capital budget requirements. Facilitates meetings with Network Services to depict project timelines, ensures project closing information is submitted in a timely manner, and materials and associate time are properly allocated to projects.
  • Provides leadership to the direct team and all other teams involved in OSP construction that creates and maintains a challenging and rewarding environment. Ensures team maintains proper understanding of TDS’ goals and is coached through process improvements as those needs arise.
  • Assists Network Services in the planning and execution of all capital projects to ensure are completed in a timely and cost-efficient manner.
  • Ensures compliance with all TDS policies, processes, and procedures.
  • Maintains good working relationships with all adjacent teams.
  • Serves as the management point of contact for all TDS network projects and customer related construction issues in specific market(s).

The functions listed above are intended to describe the general nature and level of work being performed by associates assigned to this job. They are not intended to be an exhaustive list of all responsibilities; other duties may be assigned.



Qualifications:

Required Qualifications

  • Bachelors degree (or higher) -OR- 4+ years professional work experience.
  • Must have and maintain a valid driver's license.
  • 3+ years' experience in the telecommunications industry.
  • 2+ years’ experience in a supervisory role or equivalent leadership experience.

Other Qualifications

  • Strong overhead and underground fiber construction background a plus with a focus on supervision of construction crews delivering outside plant fiber projects with superior quality and within expected timelines and budget.
  • Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer.
  • Demonstrated focus on associate safety.
  • Must be able to coach a team of direct reports and team of contractors during emergency conditions such as network outages and cable breaks.
  • Must be available to work off-hours when situations dictate.
  • Ability to manage multiple tasks while maintaining a positive attitude is a must.
  • Excellent problem-solving skills, strong leadership ability, and interpersonal skills are a must.
  • Must possess a sense of urgency and a “can-do” attitude.
  • Customer Focus Management and/or Total Quality Management training will be considered a plus.
  • Must enjoy working with people and team building (i.e., teaching, coaching).
  • Computer proficiency required.
  • Must be able to multi-task and maintain a sense of urgency related to each separate issue.
  • Must be able to handle stressful network outages, and/or customer impacting situations in a calm manner.

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

 

Physical Demands and Work Environment

While performing the duties of this job, the associate is regularly required to sit, stand, write, and operate a computer keyboard, standard office equipment and telephone. The associate regularly communicates with customers. The associate is frequently required to move about and reach for items. The associate may occasionally lift and/or move up to 25 pounds. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

 

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

  • Medical Coverage
  • Dental Coverage
  • Vision Coverage
  • Life Insurance
  • 401(k) Plan
  • Generous Vacation & Paid Sick Leave
  • Seven Paid National Holidays & One Floating Holiday
  • Paid Parental Leave (6 weeks after 12 months of employment)
  • Adoption & Surrogacy Assistance
  • Employee Assistance & Wellness Programs 

Associates working 30 or more hours per week additionally have access to:

  • Short-Term & Long-Term Disability
  • TDS Service Discounts
  • Education Assistance
  • Paid Volunteer Time 

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

 

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit  to learn more! 

 

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

 

Pay Transparency

The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.



Pay Range (Hr./Yr.):
$75,300.00/Yr. - $122,300.00/Yr.
permanent
TEMP- Dining Services (Dining Associate)
Salary not disclosed
Atlanta, GA 2 days ago
Apply for JobJob ID287188

LocationAtlanta, Georgia

Full/Part Time

Regular/TemporaryTemporary

Add to Favorite JobsEmail this Job

About Us

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.



Job Summary

Provide professional services in support of unit management in field as specified in the particular job posting. Focus will be in a professional field such as Communications, Marketing, Customer Service, Academic Administration, Event Management, Procurement, etc. Specific duties will be determined based on assignment and unit needs. This position will interact on a consistent basis with: unit management and staffThis position typically will advise and counsel: unit management and staffThis position will supervise: NA



Responsibilities

Job Duty 1 -
Perform duties related to professional field assignment.

Job Duty 2 -
Participate in reviews for compliance with policy and governmental regulations in the field.

Job Duty 3 -
Provide input to department policies and procedures.

Job Duty 4 -
May provide input to and administer project timelines and budgets.

Job Duty 5 -
May interact with vendors regarding procurement and delivery issues.

Job Duty 6 -
Perform other duties as assigned



Required Qualifications

Educational Requirements
Bachelor's Degree in related field or equivalent combination of education and experience

Other Required Qualifications
Position requires the ability to pass a drug/alcohol pre-screening; may require working competently with dangerous materials and in a dangerous environment, such as around or on rotating machinery, live electrical circuits, hazardous materials, high-pressure liquids and gas, and bot surfaces. In addition, it may require lifting heavy objects of up to 75 pounds, and working in confined spaces, noisy environments, and elevated locations (such as climbing extension ladder and other types of ladders; or using scaffolding) either inside or outside of a building. During adverse weather, activities may require extensive after hours work or callback. This job may require wearing a full-face respirator in accordance with Georgia Tech campus policies and procedures. This job will require some evening hours and hours during peak times, as well as being a part of an on-duty rotation.

Required Experience
Up to two years of job related experience



Knowledge, Skills, & Abilities

SKILLS
This job requires application of professional principles, processes and practices; application of regulations; utilization of basic and advanced computer applications including those specific to areas of responsibility; communication skills.



USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at policymanual/section6/C2653.



Equal Employment Opportunity

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia (USG) and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individuals race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.



temporary
SOCIAL SERVICES COORDINATOR - LIBERTY COMMONS OF ALAMANCE COUNTY
✦ New
Salary not disclosed
Burlington, NC 1 day ago
SOCIAL SERVICES COORDINATOR - LIBERTY COMMONS OF ALAMANCE COUNTY

Liberty Cares
With Compassion

At Liberty Healthcare and Rehabilitation Services, we promote a challenging, but rewarding opportunity in a caring environment.

We are currently seeking an experienced:

SOCIAL SERVICES COORDINATOR

Job Summary:

- Demonstrates leadership skills by planning and instituting new and innovative ideas and programs in harmony with the overall program of the Facility.
- Receives inquiries of prospective residents and maintains records of inquiry.
- Interviews patients or family members of residents when application for admission is made.
- Explains cost of care involved in appropriate level of care as determined or required by the admitting physician.
- Gives appropriate forms necessary to request adequate medical and social information, which will be returned for review.
- Works as liaison between families and hospital discharge planners, social service agencies, and physicians.
- When appropriate bed is available and all records are in order, gives notice of time patient admission in line with admitting time in Facility policies.
- Notifies the family of approval for admission, the room number and time of expected arrival of the patient.
- Notifies all appropriate departments of admission.
- Greets patient and family at the door. Assists family and patient in settling in room as needed.
- Completes cover sheet of MDS form.
- Chairs the Admission Conference/MDS meeting for new admissions.
- Holds patient-family conferences as deemed appropriate.
- Attends and participates in required meetings.
- Assists families or residents with discharge placement and discharge information as needed. Maintains list of community resources.
- Receives complaints from residents or families investigates and reports to the Department Director.
- Receives and reviews change of room requests. Notifies appropriate departments of room changes.
- Refers all residents or families to the appropriate agency or resource if service cannot be met within the Facility.
- Works closely with Unit Directors/RN Supervisors, administrative nursing and other Social Workers (if applicable) for input regarding admissions and room changes.
- Writes correspondence as necessary following established correspondence procedures
- Monitors to assure appropriate sections on MDS completed within 14 days of patient admission. Monitors through Quality Assurance monitors per calendar.
- Assures that Social work progress notes and electronic assessments completed according to documentation policies.
- Assures that Social Worker meets residents’ social needs through scheduled periodic visits.
- Assists with Family Council, providing topics for discussion, offering support, etc. May be required to conduct resident council.
- Receives notification of residents on which there are notes precautions regarding a resident’s precautionary condition and follows Facility procedure.
- Participates in Quality Assurance committee by performing monitors and reporting to the Q.A. Committee.
- Meets with Social Workers (if applicable) on a monthly basis to receive concerns, and/or suggestions to improve department. Reports concerns, solutions and suggestions to Department Director.
- Encourages department in a professional manner keeping Facility objectives in focus.
- Assists in providing annual services to staff.
- In case of fire or fire drill
- Shut off all electrical equipment.
- Shut doors.
- Report to Nurses Station for further instruction.
- Performs other duties as assigned.

Job Requirements:

- Must be a high school graduate. Must have one year of experience in the health care or long-term care field or have an equivalent combination of education and experience.
- Must be willing to work and cooperate with other employees.
- Must be able to problem-solve.
- Must be able to work well under pressure.
- Demonstrates neat appearance and good personal hygiene.
- Wears appropriate business attire.
- Must read, know and follow personnel, department, and Facility policies.
- Must be knowledgeable of local, state and federal regulations as relates to social needs of patients.
- Runs errands as necessary.
- On occasion, may assist with transporting patients to doctor's appointments. (This could be driving a van or car or riding with and staying with the patient).
- Must have a valid driver's license.

Visit for more information.
Background checks/drug-free workplace.
EOE.

PI753f2 1
Not Specified
Customer Service
Salary not disclosed
Bridgeville, PA 2 days ago
Customer Service

Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Dcor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.

City: BRIDGEVILLE

State: PA

Not Specified
Service Advisor
Salary not disclosed
Stockton, CA 2 days ago
Job Type
Full-time
Description
The Dobbs Truck Group is a growth company that successfully expands our operations and customer base through a high-quality team of employees.
Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies - Dobbs Peterbilt and Western Truck Center. These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo, Mack, Autocar, and Hino and include locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington.
We offer a competitive benefits package including medical, dental, vision, long-term disability, life insurance, and 401(k), as well as paid vacation and sick leave. Our Company is looking for long-term employees that we can invest in and grow with as we pursue our mission of being the premier commercial truck dealer group.
I. General Job Description
This position will be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department.
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
Responsibilities
  • Collect details on customer complaints and expectations.
  • Perform vehicle walk around inspections and verify vehicle information.
  • Perform on the spot vehicle diagnostics, review service history, and recommend additional service needed.
  • Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer's specifications.
  • Write up customer's vehicle problems accurately and clearly in Decisiv, verify customer information, and obtain customer's signatures.
  • Establish \"promised time\" based on shop workflow and communicate with foreman.
  • Establish customer's method of payment and obtain credit approval, if necessary.
  • Create repair order in the business system, create repair order file, and secure Decisiv with customer signatures in standardized repair order jacket.
  • Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.

II. Minimum Job Qualifications
  • 18 years of age.

III. Desired Job Qualifications
  • High school graduate, GED, or 1 year of work experience.
  • Commitment and desire to learn medium and heavy-duty truck repair trade.
  • Ability to calculate figures, write detailed work orders, and speak effectively before groups of people.
  • Strong organization, customer service, and communication skills.
  • Intermediate knowledge of Microsoft Excel, Word, and Outlook.
  • Dependable team player with a positive attitude.

IV. Mental Capability Requirements
  • Comprehension: Ability to understand, remember, and apply oral/written instructions and information.
  • Organization: Ability to organize and prioritize work schedule on short-term basis (more than 1 month).
  • Reasoning & Decision Making: Ability to make decisions with significant impact on department's credibility, operations, and services.
  • Communication: Ability to communicate effectively with individuals utilizing a phone.
  • Mathematics: Ability to compute, analyze, and interpret numerical data for reporting purposes.

V. Physical Demands and Work Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand, walk, climb or balance, stoop, kneel, crouch or crawl, and taste or smell. The employee is required to sit. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include color vision, peripheral vision, depth perception, and the ability to adjust focus.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, risk of electrical shock, wet and/or humid conditions, extreme heat and vibration, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions. The noise level is occasionally loud.
VI. Common Expectations of Performance for all Employees
The following includes common expectations for all employees of the Company. The evaluation of job performance will be based on these common expectations as well as the position-specific responsibilities described above.
Communications, Teamwork, and Feedback to Others
  • Contribute to a work environment that is based on trust and respect.
  • Have discussions on a regular basis with their manager to discuss opportunities to best achieve individual performance objectives and departmental goals.
  • Suggest ways to improve the efficiency of conducting their job duties.
  • Promote continuous improvement and change to support company growth.
  • Mentor others unselfishly.
  • Give credit where it's due.

Company Loyal Policies and Work Ethic
  • Adhere to the policies contained in the Employee Handbook.
  • Adhere to the Company's Employee Conduct Policy.
  • Support management decisions toward meeting company goals.
  • Be open and receptive to new ideas, regardless of their origin.
  • Make prudent decisions, which are based on the best interest of the Company and its long-term future.

We are an Equal Opportunity Employer
Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies - Dobbs Peterbilt and Western Truck Center.
Dobbs Peterbilt and Western Truck Center are equal opportunity employers that values a broad diversity of talent, knowledge, experience, and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. Dobbs Peterbilt and Western Truck Parts do not discriminate in hiring or employment on the basis of race, color, religious creed, national origin, sex, ancestry, pregnancy, genetic information, gender identity, sexual orientation, or marital status; or on the basis of age against persons whose age is 40 and over, or on the basis of physical or mental disability; or to disabled veterans or to Vietnam veterans.
We are proud to be an affirmative action employer and encourage minorities, women, individuals with disabilities, and veterans to join our team.
Salary Description
$19.00 -$30.00 hourly + Compensation Plan
Not Specified
Licensed Plumbing Service Technician
✦ New
Salary not disclosed
Bowling green, KY 1 day ago
Join The Happy Hiller Team

Hiller's 17 locations across 4 states, proudly offers a 100% satisfaction guarantee of high-quality residential home services. With more than 34 years in business, Hiller's family includes more than 850 Happy Faces, and a fleet of over 600 vehicles.

At Hiller, we are committed to investing in our employees to help them reach their full potential. Through the development of trade knowledge and soft skills, our employees can succeed in their career AND family goals. With our core value of CARE and standards that define who we are as a company, you will have the opportunity to build a lucrative and rewarding career.

Here are even more reasons to join the Happy Hiller Team!

  • Our Family Owned & Care Culture
  • Healthy Work/Life Balance
  • Established Career Paths
  • Advancement Opportunities
  • Year-round work NO LAYOFFS
  • 401k Plan w/ Company Match
  • Employee Referral Program
  • Regular Performance Reviews
  • Paid Training in our state-of-the-art facility

Medical, Dental & Vision insurance

Long and Short-term disability

Company paid $50,000 life insurance

Company paid vacation

Paid holidays

Medical Flex Spending accounts Family care

Position Responsibilities:

  • Create a positive customer experience by completing calls correctly the first time with quality and care to applicable codes and to Hiller standards to avoid refunds and recalls ensuring customer satisfaction.
  • Adjust, repair, replace sewage and sump pumps.
  • Communicate the benefits of Club Memberships.
  • Complete all required documentation on services, collect, record, and deliver fees to designated office administration.
  • Consistently provide accurate True Transparency pricing.
  • Cut, thread, assemble and install pipes; connect valves; caulk joints; and test finished job by allowing water to flow through correctly.
  • Perform a thorough and accurate plumbing inspection including Health & Safety Checklist and communicate findings to the customer in a written option sheet.
  • Perform all plumbing service and replacements to applicable codes.
  • Repair of drain, sewer, and water lines.
  • When issues are identified, prepare a detailed finding report with pictures to discuss with the customer, present repair options to include cost using the options sheet.
  • Perform other duties as assigned.

Education/Certification Requirements:

  • Kentucky Journeyman Plumbing License preferred
  • Experience preferred in installation, maintenance, troubleshooting and correcting diverse plumbing service issues.
  • A High School diploma or general education degree (GED) required.
  • A valid driver's license

$25 - $35 an hour

We sincerely thank all applicants in advance for submitting their interest in this position.

Hiller is an EEOC employer.

Applicants will be required to undergo pre-employment drug screens and background checks.

Apply today if you have what it takes to be a part of the industry's best team in the home service industry!

Not Specified
Internal Service Advisor
Salary not disclosed
Pleasanton 4 days ago
East Bay BMW Location: 4350 Rosewood Dr, Pleasanton, California 94588 Summary: Responsible for identifying and documenting service, maintenance, and necessary repairs for Internal New and Used Inventory.

Supervisory Responsibilities: This job has no direct supervisory responsibilities.

Essential Duties and Responsibilitiesinclude the following: Assures New and PreOwned Vehicles are in Inventory properly to create a Repair Order and start Recon process with the technicians in ReconTrac.

This can include putting the keys in the Keytrak system.

Works with PreOwned Managers and technician to identify required items needed to pass specific PreOwned Inspections.

Advises PreOwned Managers on necessary and recommended services.

Computes cost of replacement parts and labor to pass Hendrick and/or Factory Inspection checklists.

Estimates cost of mechanical, electrical, or other repairs.

Enters itemized estimate in ReconTrac to submit for approval from PreOwned/Service Managers.

Works with the Vendors for Detail and Interior Exterior Reconditioning to ensure timely and quality workmanship and processes Purchase Orders for Invoices on the Repair Order for each Sublet Repair Item as soon as the work has been completed on the vehicle.

Assists the Sales Team to get the vehicles to the front line for retail sale as quickly and efficiently as possible.

Meets dealership’s standards for repair and order production.

Maintains an organized, clean and safe work area Participates in required training Records all hours worked accurately in company timekeeping system Follows Safeguards rules and regulations.

Demonstrates the Company’s Core Values Complies with Company policies and procedures Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

Other duties as assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education: o GED √ High School Diploma o Associate Degree o Bachelor Degree o Master Degree o Doctorate Degree Field of Study/Work Experience: o Accounting √ Automotive o Business o Human Resources o Information Technology Desired Work Experience: o up to 3 years √ 3-5 years o 5+ years Education/Experience: Previous experience in automotive or customer service industries.

Working knowledge of the mechanical operations of vehicles.

Excellent interpersonal, customer service, and organizational skills.

Certificates and Licenses: √ Valid Driver’s License o Automobile Salesperson License Computer Skills: Intermediate skills in Microsoft Office products.

Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.

Communication Skills: Ability to understand and follow instructions.

Ability to communicate effectively with customers and company personnel.

Attendance Expectations: The position requires regular and predictable attendance.

Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands: While performing the duties of this Job, the employee is regularly required to talk or hear.

The employee is frequently required to stand; walk; and sit.

May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.

Environment Demands: Duties are generally performed in the service area.

Work includes inspection of customer vehicles and frequent movement around the Service Department and among service technicians.

Frequently interacts with service manager and service technicians, and employees from various departments in the dealerships.

Verbal and Writing Ability: Ability to read and comprehend instructions, correspondence, and memos.

Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability: Ability to add, subtract, multiply and divide.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions.

Ability to deal with standardized situations.

Core Values: To perform the job successfully, an individual should demonstrate the following Core Values: Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee.

The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

This job description is subject to revision at the discretion of the company.

The Internal Service Advisor Position has a Pay Scale consisting of the following elements and ranges.

Wages include Base Hourly Compensation of between $20.00 and $23.00.

The position also may also pay a production bonus based on individual performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.

Please click here to view the CPRA Job Applicant Privacy Notice: CPRA Job Applicant Privacy Notice Hendrick is an Equal Opportunity employer.

Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

For more information regarding the EEOC, please visit .
Not Specified
Toyota Service Advisor
✦ New
🏢 Hendrick Automotive Group
Salary not disclosed
Apex 1 day ago
Hendrick Toyota Apex Location: 1210 Laura Village Dr, Apex, North Carolina 27523 Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers.

Responsible for scheduling service to be performed.

Supervisory Responsibilities: This job has no direct supervisory responsibilities.

Essential Duties and Responsibilitiesinclude the following: Works with customer and technician to identify required maintenance.

Advises customers on necessary and recommended services.

Offers additional services and repairs to customers.

Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.

Estimates cost of mechanical, electrical, or other repairs.

Enters itemized estimate on service order and explains estimate to customer.

Schedules appointments with customer.

Meets dealership’s standards for repair and order production.

Maintains CSI at or above Company standards Maintains an organized, clean and safe work area Participates in required training Records all hours worked accurately in company timekeeping system Follows Safeguards rules and regulations.

Demonstrates the Company’s Core Values Complies with Company policies and procedures Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

Other duties as assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education: o GED √ High School Diploma o Associate Degree o Bachelor Degree o Master Degree o Doctorate Degree Field of Study/Work Experience: o Accounting √ Automotive o Business o Human Resources o Information Technology Desired Work Experience: o up to 3 years √ 3-5 years o 5+ years Education/Experience: Previous experience in automotive or customer service industries.

Working knowledge of the mechanical operations of vehicles.

Excellent interpersonal, customer service, and organizational skills.

Certificates and Licenses: √ Valid Driver’s License o Automobile Salesperson License Computer Skills: Intermediate skills in Microsoft Office products.

Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.

Communication Skills: Ability to understand and follow instructions.

Ability to communicate effectively with customers and company personnel.

Attendance Expectations: The position requires regular and predictable attendance.

Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands: While performing the duties of this Job, the employee is regularly required to talk or hear.

The employee is frequently required to stand; walk; and sit.

May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.

Environment Demands: Duties are generally performed in the service area.

Responsibilities may include conducting road tests on customer vehicles.

Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians.

Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.

Verbal and Writing Ability: Ability to read and comprehend instructions, correspondence, and memos.

Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability: Ability to add, subtract, multiply and divide.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions.

Ability to deal with standardized situations.

Core Values: To perform the job successfully, an individual should demonstrate the following Core Values: Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee.

The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

This job description is subject to revision at the discretion of the company.

Hendrick is an Equal Opportunity employer.

Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

For more information regarding the EEOC, please visit .
Not Specified
Regional Field Service Manager
✦ New
Salary not disclosed
Roanoke, Virginia 1 day ago

On the heels of achieving 3X growth, Virginia Transformer is hiring to do it again!

We're strategically building our team for the next 3X growth cycle — a phase that is both intense and incredibly rewarding. We're highly selective about who joins us, because this journey isn't for everyone.

If you have the drive, grit, and expertise to perform at a high level — and you want to grow your career 3X alongside the Company's growth — we'd love to talk.

Apply below and let's start the conversation.

Who We Are

Virginia Transformer Corp. is the largest U.S.-owned producer of power transformers in North America. For more than 50 years, we've grown by delivering for our customers — building premium, custom transformers with industry-leading lead times.

With more than 5,400 employees, we are known as an engineering-driven organization that thrives on speed, accountability, and execution. As a privately held company, we value nimbleness, innovation, and tenacity.

Join Our Team

If you love the thrill of securing the U.S. electric grid, enabling manufacturing across the country, and the momentum of a fast-moving organization — this is the place for you. Every transformer we build is custom, every challenge unique, and every team member essential.

We're growing so fast that not all roles are posted yet — if this opportunity aligns with your experience, we encourage you to apply and start the conversation.

Regional Field Service Manager

Location: Roanoke, VA (Relocation Required)

Department: Field Services / Aftermarket

Reports To: Director of Field Services (or equivalent)

Position Summary

The Regional Field Service Manager is responsible for leading, managing, and scaling field service operations across an assigned region, supporting installation, commissioning, testing, maintenance, and aftermarket service of power and distribution transformers. This role ensures safe execution, technical excellence, customer satisfaction, and financial performance across all field activities.

This position is ideal for a proven field services leader with strong transformer expertise, customer-facing experience, and the ability to lead technicians in fast-paced, high-accountability environments.

Key Responsibilities

Field Operations & Leadership

  • Lead and manage regional field service technicians and supervisors supporting transformer service activities.
  • Ensure safe, compliant, and high-quality execution of field work including installation, commissioning, testing, maintenance, and emergency response.
  • Set expectations, manage performance, and develop technical and leadership capability within the field organization.
  • Serve as escalation point for complex technical issues, customer concerns, and field execution challenges.

Customer & Commercial Support

  • Act as a primary regional contact for customers during field service and aftermarket engagements.
  • Support customer meetings, outage planning, and service coordination.
  • Partner with sales and aftermarket teams to support service opportunities, scope development, and execution planning.
  • Drive customer satisfaction through responsiveness, communication, and execution excellence.

Safety, Compliance & Standards

  • Enforce strict adherence to safety standards, procedures, and regulatory requirements.
  • Ensure compliance with IEEE, ANSI, IEC, and internal field service standards.
  • Lead incident reviews, root cause analysis, and corrective action implementation.
  • Promote a strong safety culture across all regional field operations.

Operational Performance & Reporting

  • Manage regional workload planning, technician utilization, scheduling, and travel.
  • Track and report key performance indicators including safety, quality, cost, schedule, and customer satisfaction.
  • Support forecasting, budgeting, and cost control for regional field service activities.
  • Identify and implement process improvements to increase efficiency and reduce execution risk.

Cross-Functional Collaboration

  • Partner with Engineering, Manufacturing, Quality, Training, and Technical Support teams to resolve field issues and improve product and service performance.
  • Provide field feedback to support design improvements, training updates, and standardization.
  • Support continuous improvement initiatives across Field Services and Aftermarket.

Required Qualifications

  • Bachelor's degree in Electrical Engineering, Mechanical Engineering, or equivalent technical experience.
  • 7+ years of experience in field services, power equipment service, or industrial service environments.
  • 3+ years of people leadership experience, managing technicians or field teams.
  • Strong knowledge of power and/or distribution transformers, field testing, commissioning, and maintenance.
  • Proven ability to manage customer relationships and field execution simultaneously.
  • Willingness to relocate to Roanoke, VA.
  • Ability to travel regionally as required to support field operations.

Preferred Qualifications

  • Experience leading regional or multi-site field service teams.
  • Familiarity with transformer testing standards and safety protocols.
  • Experience supporting utility, data center, or industrial customers.
  • Strong financial and operational acumen within a service organization.

Key Competencies

  • Field leadership and accountability
  • Safety-first mindset
  • Customer-focused execution
  • Technical problem solving
  • Cross-functional collaboration
  • Operational discipline and urgency
Not Specified
4X10 Customer Service Representative | Full-Time (4 Days a Week)
🏢 MCI
Salary not disclosed
Savannah, GA 2 days ago
Job Opportunity

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are looking for representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. If you believe you have a positive and persuasive personality and have the drive to succeed, this is the career for you! With our industry-leading training program, you are sure to thrive and grow.

There are a wide variety of project openings available. Schedules vary by site and program. This is an entry-level position that offers on-the-job paid training. Candidates should be highly reliable, have great communication skills, and be willing to constantly learn on the job.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Position Responsibilities

This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.

Key Responsibilities:

  • Handle inbound and outbound contacts in a courteous, timely, and professional manner
  • Listen to customers, understand their needs, and resolve customer issues
  • Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable
  • Follow the processes of the Client program and perform all tasks in a courteous and professional manner
  • Utilize systems and technology to complete account management tasks
  • Accurately document and process customer claims in appropriate systems
  • Follow all required scripts, policies, and procedures
  • Utilize knowledge base and training to accurately answer customer questions
  • Comply with requirements surrounding confidential information and personal information
  • Appropriately escalate customer issues with the managerial team
  • Ensure first call resolution through problems solving and effective call handling
  • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
  • Adhere to all attendance and work schedule requirements
Candidate Qualifications

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem-solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required):

  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
  • State or Federal work experience
Conditions of Employment

All MCI Locations:

  • Must be authorized to work in the country where the job is based.

Subject to the program and location of the position:

  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Compensation Details

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

  • Paid Time Off
  • Incentives & Rewards
  • Health Benefits
  • Retirement Savings
  • Disability Insurance
  • Life Insurance
  • Career Growth
  • Paid Training
  • Fun, Engaging Work Environment
  • Casual Dress Code

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

Diversity and Equality

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation

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