Relate Search Address Jobs in Usa

Search Associate

We are seeking a high-motor, intellectually curious Search Associate to join High Country Search Group. This is a foundational, "force-multiplier" role where you will support three of our most dynamic and high-stakes practice areas: Private Equity, Corporate Affairs, and Engineering & Construction. You will act as a strategic partner to our leadership, serving as research and business development support.

Core Responsibilities: The "Phone-First" Professional

While this role offers a masterclass in professional and executive search, it requires a "street smart" professional who can quickly discern criteria for success, has high recall, and excellent follow-through.

• Direct Source Recruiting & Candidate Identification: You will be responsible for candidate identification and development. This includes developing target lists using the phone and online resources to identify and penetrate high-value talent pools.
• Top-of-Funnel Execution: You must be a "phone-first" professional, comfortable making calls when needed. This involves assertively navigating organizational structures to conduct preliminary recruitment screens for high-level roles.
• Market Intelligence & Analytics: You will help produce data-driven reports and compelling pitch decks tailored to specific RFPs. You will proactively identify and track industry trends to provide market data and analytics to our team.
• Search Strategy & Business Development: Actively participate in designing search and business development strategies with leadership, from initial pitch to final candidate placement.
• Database Management: Consistently input and update candidate records and proprietary databases, ensuring all research outcomes are meticulously recorded.

Who You Are

• Educated & Highly Ambitious: You hold an undergraduate degree from a well-regarded institution and have a desire to apply academic rigor to a fast-paced environment.
• Communication Powerhouse: Outstanding telephone skills are essential. You must demonstrate excellent verbal and written communication skills when drafting reports, executive summaries, or specifications.
• Grit & Resilience: You are "hungry" for experience and possess the resilience required to thrive in a high-rejection, high-reward, and often unstructured sales environment.
• Intellectually Curious: You have the ability to quickly learn industry and functional fundamentals and understand the criteria for success in complex organizations.
• Discretion & Poise: You will interface with senior executives and must protect the confidentiality of client and candidate information at all times.
• Money Motivated: You want a career path where hard and smart work result in higher earnings.

The Career Path: Choose Your Own Adventure

We do not believe in a one-size-fits-all career track. This role is a launchpad that, depending on performance, can evolve into:

• Executive Recruiter: Take full ownership of the search process and manage high-level placements.
• Business Development Lead: Focus exclusively on high-level territory expansion and client acquisition strategy.

Market Intelligence Manager: Lead the firm’s data strategy, industry tracking, and knowledge systems.

• Pet First – Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.
• Foster the Fun – Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through district experiences, products, and services.
• Let’s Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.
  

• Studies end-user needs, defines product features and coordinates activities across teams to meet quality standards, project deadlines and business objectives. Activities include: gathering and writing requirements for medium and large application features; conducting competitive analyses; and using product discovery techniques to aid in prioritization of features (e.g., A/B, surveys, interviews, etc.). (60%)
• Develops long-term product plans (i.e., roadmaps), and leads stakeholders through the roadmap process for assigned product(s). Activities include: conferring with engineering, marketing, clients, prospects, operations, legal and others, and developing financial models to aid in prioritization. (20%)
• Monitors and reports on product utilization and identifies trends. (10%)
• Provides guidance to less-experienced staff. (10%)
  

• Bachelor’s degree in information technology, computer science, marketing, business administration or related field, 4+ years of experience as a Product Manager, preferably in e-commerce, search, or related digital products, or a similar role in an Agile, Scrum, Kanban or similar software application development and/or project management team environment, or an equivalent combination of education, experience and/or training.
• Strong customer facing digital subject matter expertise with experience working on medium complexity features and/or an entire software application.
• Experience with search technologies and platforms (e.g., , Solr, Algolia, or similar) is required.
• Experience reviewing vendors and RFP processes for enterprise search platforms is preferred.
• Proven track record of launching a search platform, from initial discovery through execution and successful launch.
• Knowledge of A/B testing methodologies and experimentation platforms.
• Familiarity with taxonomy design, product categorization, and search filtering.
  

The Employee Relations Specialist role is entrusted to handle workplace concerns and action plans providing intervention as necessary. This role will work extensively with People Leaders to identify opportunities to proactively and preventatively address common Employee Relations (ER) issues and will provide guidance and coaching to leaders of all levels to address team member conduct and performance areas. Responsible to stay attuned to organizational and operational changes across the Company to identify potential ER risks to address proactively. At its heart, the focus of this position is about positive team member experiences and retention. It focuses on both individual and collective relationships in the workplace with an increasing emphasis on the connection between People Leaders and their team members to form mutual respect, trust, and appreciation.

This is a full-time onsite position working at our Ladysmith, Park Falls, and Medford manufacturing sites. Must live within commuting distance to Ladysmith, Park Falls, and Medford. Office hours are 8 a.m. - 5 p.m. Monday -Friday.

What Pella has to Offer:

• Competitive salary

• Annual bonus plan

• Medical, dental, and vision

• Health savings and flex spending plans

• Employee Assistance Program

• Company paid life insurance

• Company paid short/long term insurance

• 401k plus company match

• Paid holidays

• Paid vacation days

• Tuition reimbursement

• Professional development

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Act as a consultant for managers on issues related to team member performance, conflict resolution, and problem solving related to the management of team members.
• Follow a fair and objective process appropriate for team member concerns including fact-finding and ensuring adherence to employee relations policies and practices. Conduct investigations per Company process.
• Provide specialist level support, thought partnership, guidance, and coaching to all levels of People Leaders.
• Follow expected documentation techniques and ensure maintenance of accurate, confidential records regarding all reported matters and fact-finding documentation.
• Maintain the highest level of integrity and confidentiality when managing employee relations issues and managing reported matters.
• Stay attuned to organizational and operational changes across the company to identify potential employee relations risks and raise awareness with manager.
• Provide guidance and assistance with the development and delivery of appropriate performance feedback or action plans including corrective/disciplinary actions and performance improvement plans.
• Responds to and represents the Company as needed for unemployment claims.
• Depending on work location, may fulfill other HR responsibilities onsite.
• Review and process religious accommodation requests.
• Provide guidance to local leadership on workplace threats and emergencies (violence, reasonable suspicion testing, conflicts, substance abuse, etc.).

CRITICAL COMPETENCIES or SKILL SETS

Ability to read and interpret documents such as policies, safety rules, operating instructions, and procedure manuals. Ability to write performance or disciplinary documents and correspondence. Ability to navigate ER issues, consult with appropriate parties, and arrive at decisions or resolutions that are legal, fair, and appropriate for the Company’s culture. Excellent analytical abilities are a requirement of this position. Must have ability to solve practical problems without close supervision. Must be able to determine appropriate resolution in dealing with employee concerns and questions and set appropriate boundaries. Must possess good thought processes, problem-solving skills, and investigative theory.

EDUCATION and/or EXPERIENCE

Bachelor's degree (BA/BS) in Human Resources, Business or related field and at least one year of related experience; or at least 3 years related experience and/or training; or equivalent combination of education and experience. Must have demonstrated knowledge of employment law and HR practices. Must be highly proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and comfortable with HRIS systems.

CERTIFICATIONS

PHR or SHRM-CP certification preferred but not needed.

About Us

About Pella Corporation

As the #1 most-preferred national window and door brand by homeowners across the country, Pella Corporation leads the industry in innovation and design. Founded in 1925, today the Pella Family of Brands encompasses a robust product offering sold and installed through various channels. We are a growing, privately owned company with 20 manufacturing locations and over 10,000 team members in the U.S. and Canada. Pella is consistently recognized as a great place to work by Newsweek, Forbes and Glassdoor, having most recently been named to America’s Greatest Workplaces for Diversity by Newsweek in 2024, as well as Forbes' 2024 Best Employers for Women and Best-In-State Employer in Iowa. We have also received numerous accolades for innovation and design, including Fast Company’s Best Workplaces for Innovators in 2024 and Most Innovative Manufacturers for 2022 and 2023.

At Pella, our team cares deeply, learns continuously and achieves results that go beyond. We encourage creative thinking that seeks out and includes diverse perspectives. And we empower you to do the work you’re most proud of — that’s why we offer individualized talent development plans, cross-functional experiences and opportunities for career advancement through personal and professional development.

With talent just like you, we are imagining, building and fighting for a brighter future for generations to come. Ready to find a career that sparks your passion?

Sr. IT Executive Search Consultant (full desk Recruiter)

About the job

The Chicago (loop) Judge Group office is looking to add an experienced, competitive, and self-motivated Sr. IT Executive Search Consultant (full desk) to join our dynamic team.

Our Sr. IT (full desk) Recruiters specialize in matching top tech talent with great leaders across all industries. They address the hiring needs and business initiatives of executives across Chicago and the United States. Our successful model, comprehensive training program and customized delivery platform empowers our associates to achieve maximum results, allowing them to focus on building net new relationships and driving sales.

Business Development & Sales Responsibilities:

• Market Research: Conduct thorough research to identify potential prospective clients and contacts to target through a variety of different sales and marketing campaigns.
• New Business Development: Proactively create new business development opportunities through persistent prospecting that includes phone calls, video and in-person meetings, networking events and presentations with key stake holders and hiring managers.
• Client Expansion: Successfully expand and maintain new and existing client base, ensuring consistent pipeline of permanent direct hire job orders and other consulting and staff augmentation opportunities.
• Relationship Management: Build strong trustworthy relationships and maintain those client relationships with honesty, integrity and ethical practices.
• Discovery: Define client needs by documenting their business initiatives, core objectives and pain points through requirements gathering, validation and ongoing communication to help optimize search success.

Candidate Recruiting Responsibilities:

• Head Hunting Capabilities: Identify, engage and recruit top tier talent creating a robust candidate community of active and passive information technology professionals.
• Candidate Assessment: Understand candidates’ key skills, strengths, personality, career aspirations, motivations and areas of improvement. Screening candidates against client requirements to ensure a strong match.
• Market Prospecting: Research targeted technical skill-sets and identify candidates through referral gathering, our internal applicant tracking database, LinkedIn Recruiter, ZoomInfo, job boards, social networking and technical user groups/blogs.
• Emerging Tech: Priority and focus should be to cultivate relationships with candidates who have skills within emerging technologies such as data science, advanced analytics, Cyber Security, Cloud, DevOps, Blockchain, IoT and of course AI.

Minimum Requirements:

• A minimum of 3+ years of recruiting agency business development (sales) experience and/or full desk recruiting experience; with a proven track record of success.
• Experience breaking and developing local mid-market and/or national accounts.
• A strong network of qualified client contacts.
• Demonstrated experience with candidate recruitment methodologies.
• Key traits: Energetic, competitive, confident, persistent, commission-oriented/money motivated, strong desire to succeed and grow, hunter.
• Strong communication and presentation skills.
• Bachelor's degree preferred.
• Information technology industry experience preferred, but not a hard requirement for an energetic agency sales professional, that has the desire and aptitude to learn about the technology space.

What Judge will provide you?:

• The ability to solution sell on a regional/national/international basis - without locking you into a defined territory or service offering.
• A well-formulated career platform with an exceptional opportunity for growth.
• A fast-paced, performance-based organization that publicly and financially rewards its employees for achieving a high level of success.
• Competitive uncapped commissions and bonus opportunities with sizable earning potential; including cell phone reimbursement.
• 50+ years of successful business and streamlined processes based on industry best practices - with a hands-on executive management team dedicated to the overall success of the organization and its employees.
• A superior technology platform and state of the art, custom built Customer Relationship Management (CRM) system, giving you the opportunity to work smart, be effective, and stay organized.
• Winning culture with a fun, friendly, and team-oriented environment.

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our strategic plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

1. Students are our top priority.

2. We strive for excellence.

3. We thrive on diversity.

4. We celebrate collaboration.

5. We champion innovation.

6. We safeguard freedom of inquiry and expression.

7. We nurture the wellbeing of our community.

8. We act ethically.

9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Join a communications team that plays a real role in shaping how the world sees one of the nations top research institutions. At Georgia Tech, our Institute Communications team strengthens the Institutes reputation by sharing meaningful stories, building awareness, and keeping our brand voice clear and consistent across every platform.

In this Media Relations role, you'll help shine a spotlight on Georgia Techs research, innovation, and thought leadership. You'll be part of the team that connects with reporters, supports media opportunities, and helps guide Institute messaging during critical moments.

Our Mission

Information. Reputation. Identity.

As stewards of the Georgia Tech message, in partnership with campus communicators, we:

• Inform audiences by telling Georgia Techs story.
• Advance Georgia Techs reputation across multiple platforms.
• Maintain Georgia Techs brand identity through consistent messaging and visual representation.

We take the lead in setting the standards and defining the voice that guides those collaborative communications.

Our Vision

We aspire to support and amplify one voice for Georgia Tech, and to become the team of experts to whom the campus turns for guidance to positively shape our audiences experiences and enhance the Institutes impact locally and globally.

Lead strategic communications/PR efforts for College of Engineering, Sciences, Computing, Architecture, Business, Ivan Allen College, international campuses and other campus centers including message development, media visibility, media training and conceiving, planning, organizing and executing PR activities. These activities include, but not limited to, public meetings, grand openings, rollout events and other relationship building and brand promotion activities. Monitor media inquiries, remain on call 24/7, and serve as a member of the crisis communications team for the Institute, providing backup to the Institute spokesperson, Media Director and Institute Vice President as necessary. This position will interact on a consistent basis with: faculty, staff, students, external audiences including media. This position will typically advise and counsel: faculty, staff, students. This position will supervise: None.

Job Duty 1 - Prepare news releases, talking points, op eds, media pitches and other written materials.

Job Duty 2 - Administer public relations needs for assigned beats; compile daily news summary.

Job Duty 3 - Develop and execute PR plans for specific units or events.

Job Duty 4 - Provide content for Institute Web site; maintain experts guide.

Job Duty 5 - Secure video, photography and other multimedia to support news release or pitch; conceive, manage and promote signature programs that position Georgia Tech as a thought leader.

Job Duty 6 - Provide media training.

Job Duty 7 - Perform other duties as assigned

Educational Requirements
Bachelor's Degree in Marketing, Public Relations, Communications, Journalism or related field or equivalent combination of education and experience

Required Experience
Five years of job related experience

• Experience pitching and developing visually driven story concepts while managing multiple projects and deadlines in a fast-paced environment.
• Proven ability to shoot broadcast-quality video on DSLR and Blackmagic platforms and deliver timely edits using Premiere Pro. DaVinci Resolve experience a plus.
• Video storytelling and storyboarding aligned with institutional mission
• Excellent written and verbal communication skills with strong attention to detail and editorial accuracy
• Advanced digital literacy, including online research, data entry, and content management
• Proficiency in both Mac and Windows operating systems
• Familiarity with media monitoring and journalist database tools such as Muck Rack
• Ability to analyze and report on basic performance metrics and digital engagement data

Salary Range: $63,303.00 - $90,000.00 Annually

SKILLS
Strong organizational skills, excellent verbal and written communications skills and attention to detail; computer knowledge: search for data, input/edit information, word processing; software knowledge: Macintosh/Windows, Excel, Photoshop, MS Word, PowerPoint, Mercury/Drupal content management systems, and Meltwater

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Successful candidate must be able to pass a background check. Please visit employment/pre-employment-screening

The Position

The Vice President of Colleague and Labor Relations serves as a strategic executive leader responsible for developing and executing comprehensive employee and labor relations strategies across a $15 billion healthcare organization. This role provides enterprise-wide leadership in proactively managing labor relations, including the strategic administration of existing collective bargaining agreements, while implementing evidence-based initiatives to foster positive employee relations, balancing employee advocacy with organizational objectives and maintain union-free status in non-represented facilities. A critical focus of this position is the design, implementation, and oversight of a centralized Colleague Relations Center of Expertise (COE) that delivers consistent, compliant, and high-quality employee relations support through a team of specialized practitioners.

ESSENTIAL FUNCTIONS

• Colleague Relations Center of Expertise Leadership: Design, build, and lead a centralized Colleague Relations COE staffed with specialized practitioners who provide standardized consultation, case management, and advisory services to key stakeholders, colleagues and leaders, ensuring consistent interpretation and application of policies across all facilities.
• Labor Relations Strategy and Contract Administration: Oversees all collective bargaining activities, contract negotiations, and union relationships. Serves as chief negotiator or strategic advisor during labor negotiations. Develop and execute a comprehensive labor relations strategy that includes proactive management of existing collective bargaining agreements, strategic preparation for contract negotiations, grievance resolution processes, and arbitration management while maintaining collaborative relationships with union leadership. Monitors labor law developments and ensure organizational compliance with all applicable regulations in collaboration with Jefferson's legal department.
• Union Avoidance and Positive Colleague Relations: Build and directs the colleague relations function including workplace investigations, conflict resolution, and disciplinary processes. Establishes frameworks for addressing colleague concerns, complaints, and performance issues consistently and fairly. Develops programs to improve colleague satisfaction, reduce turnover, and strength manager-colleague relationships. Lead enterprise-wide initiatives to maintain union-free status in non-represented facilities through proactive colleague engagement strategies, vulnerability assessments, leadership training, early warning systems, and programs that address colleague concerns before they escalate.
• Policy Development and Compliance: Establish and maintain enterprise-wide colleague relations policies, ensuring alignment with federal, state and local labor laws (including NLRA, FLSA, Title VII, ADA, and FMLA), regulatory requirements, and accreditation standards while providing expert guidance on complex employment matters and emerging legal trends.
• Investigations and Risk Mitigation: Identifies and mitigates employment-related risks. Oversee standardized investigation protocols for colleague complaints, misconduct allegations, and policy violations, ensuring thorough documentation, appropriate corrective actions, and mitigation of organizational risk and liability. Partners with legal counsel on complex matters and litigation management.
• Leadership Development and Training: Builds and leads a high-performing colleague and labor relations team. Provides coaching and guidance to HR business partners and managers with the best practices for colleague relations. Design and deploy comprehensive training programs for leaders at all levels on positive employee relations practices, labor law fundamentals, union awareness, effective communication, and conflict resolution to build organizational capability.
• Analytics and Reporting: Establish robust metrics, dashboards, and reporting mechanisms to monitor employee relations trends, case volumes, resolution outcomes, and labor relations health indicators, translating data into actionable insights for executive leadership.
• Executive Partnership and Stakeholder Management: Serve as a trusted advisor to the CHRO, C-suite executives, and Board of Directors on colleague and labor relations matters, representing the organization in external forums and maintaining relationships with legal counsel, regulatory agencies, and industry peers.

REQUIRED QUALIFICATIONS

Education

• Bachelor's degree in Human Resources, Labor Relations, Business Administration, or related field required.
• Master's degree in Human Resources, Labor and Employment Relations, Business Administration, or Juris Doctor strongly preferred.

SE#510776099

About Pinterest:

Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we're on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.

Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other's unique experiences and embrace theflexibility to do your best work. Creating a career you love? It's Possible.

At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we're looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we'll explore your foundational skills and how you collaborate with AI.

Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here.

Pinterest helps more than 450 million people discover new ideas to help design their life. Our users come to Pinterest to explore ideas and run more than 6 billion search queries every month. Many of these queries represent exploratory search intent and are broad, which means that the search system should be able to deeply understand this intent, and then help people explore content, personalize results, harness visual signals effectively, and show the most engaging content up front. In addition, the team also owns query refinements and modules that help Pinners narrow their search intent from broad exploratory queries, to help them narrow their results down. All of this means that Pinterest search presents a unique challenge quite unlike other search systems and the opportunity to innovate on a product that only Pinterest can build.

We are looking for an exceptional technical leader and engineering manager to help lead the search backend team that spans across Palo Alto and Seattle.

What you will do:

• 
  
• The candidate will be responsible for major areas of the search engine for more than 450 million monthly active Pinterest users, including indexing and document ranking, query and content understanding, personalization, ML based retrieval, shopping, videos, as well as infrastructure efficiency and scalability. In addition, the candidate will work on innovative applications of NLP and Vision Models, and other techniques to drive query recommendations, multimodal search, agentic search, multimodal query understanding, and query based module generation and ranking.
  
• Work closely with the other engineering teams in Pinterest to bring superior search experience to our users, such as Search Product, Infrastructure, research and content signals.
  
• Deeply understand the Pinterest search product, and drive the vision for the team.
  
• Provide visibility for senior leadership into the team's global impact.
  
• Partner with stakeholders to expand impact across the company, including product management, data scientists and design.
  
• Mentor and grow managers, leaders and engineers on the team.
  
• Build a culture of excellence and expertise.
  

What we are looking for:

• 
  
• Experience leading and working on a large-scale production search, recommendation or ads systems that are based on state-of-the-art machine learning and big data technology.
  
• Applied machine learning experience is strongly preferred. Experience in related fields such as recommendation systems, natural language processing and computer vision is a bonus.
  
• Ability to drive the roadmap and directions of scalable production quality systems end-to-end.
  
• A knack for product and impact on users of a consumer product.
  
• 3+ years of experience in leading/managing a highly impactful ML-based engineering team of 5+ size; 7+ years of software development experience.
  
• Bachelors degree in computer science or related technical field, or equivalent experience
  

In-Office Requirement Statement:

• 
  
• We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.
  

Relocation Statement:

• 
  
• This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.
  

#LI-REMOTE

#LI-DM57

At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.

Information regarding the culture at Pinterest and benefits available for this position can be found here.

Our Commitment to Inclusion:

Description

Ready for more than just a job? Build a career with purpose.

At Lactalis in the USA, we're committed to providing meaningful opportunities for our people to learn, grow, and thrive-whether you're just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed.

As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we're proud to produce award-winning dairy products that bring people together.

In the US, we proudly offer an unrivaled house of beloved brands, including Galbani Italian cheeses and ricotta, President specialty cheeses and butters, Kraft natural and grated cheeses, Breakstone's cottage cheese, Cracker Barrel, Black Diamond cheddar, and Parmalat milk. Our yogurt portfolio includes siggi's, Stonyfield Organic, Brown Cow, Oui, Yoplait, Go-Gurt, :ratio, Green Mountain Creamery, and Mountain High, along with a growing family of ethnic favorites like Karoun, Gopi, and Arz.

At Lactalis, we live by our core values-Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone's unique background and ideas are valued.

Even if you don't meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy.

From your PASSION to ours

Lactalis USA, part of the Lactalis family of companies, is currently hiring a US Consumer Relations Manager based in Londonderry, New Hampshire.

As a Consumer Relations Manager, the role will carry out responsibilities such as but not limited to leading the company's strategy and operations related to consumer feedback, complaints, inquiries and product experience insights. Oversight of the Lactalis USA Consumer Relations Contact Centers operations providing excellent consumer service and care. The CR Manager plans, implements and maintains operational standards and systems, performance objectives, budgets, and staffing. He/She is responsible for resolving consumer issues while representing the interests of both the consumer and the Lactalis USA divisions. Capturing and providing quality and actionable consumer complaint data and feedback to drive continuous improvement.

The role includes implementation of Lactalis Group procedures . Additionally, the Consumer Relations Manager will collaborate with Industrial, Quality, Legal and Regulatory, Marketing and R&D to align duties with the company's goals and values.

From your EXPERTISE to ours

Key responsibilities for this position include:

Call Center Operations

• Review company policies and implement them effectively and efficiently
• Develop and implement consumer service policies and procedures
• Establish and oversee the achievement of consumer service levels/functional KPIs
• Evaluate current CR tools, resources and system in place, prepare and implement a plan for improvement of the consumer call center service quality and efficiency
• Liaise with company management to support and implement growth strategies
• Lead consumer call center integration projects within the parent company network
• Coordinate and manage consumer service projects and initiatives (e.g. satisfaction surveys)
• Develop and manage budget and department expenses
• Manage CR database and other CR tools (e.g. live chat and phone system). Work with external vendors and IS/IT to resolve system issues
• Direct the daily operations of the consumer relations teams
• Manage Cheese Division call center team in Chicago, including regular visits to the office to provide support
• Plan, prioritize and delegate work tasks to ensure proper functioning of the department
• Monitor industry best practices including AI and implement continuous improvement projects
• Ensure product repositories are up to date and information is available for agents
• Create training content to improve agent efficiency & soft skills

Consumer Contact Management

• Oversee daily management of consumer inquiries, complaints, and feedback through phone, email, digital channels
• Ensure timely, accurate, respectful, and brand aligned responses to all consumer contacts
• Maintain Lactalis standards for response times and issue resolution
• Monitor accuracy of the CR database and of consumer feedback reports
• Partner with Legal and Regulatory Teams to handle complex and escalated consumer complaints for all Lactalis US divisions
• Analyze and report product issues and consumer feedback trends for all the Lactalis US divisions
• Oversee CR protocols for dealing with "consumer threats" and "product emergencies", working closely with all Lactalis US divisions Legal, Crisis Management, Quality Assurance, and Communications Leads
• Oversee communications to consumers. Work closely with each Lactalis US division Quality Assurance, Marketing and Regulatory to prepare standard responses and product talking points, and update them on a regular basis
• Attend and participate in business meetings, and contribute to work objectives
• Support products, marketing programs and company initiatives. Understand and communicate product features and benefits, key business practices, and subjects at the heart of the company's mission
• Perform other duties as assigned

Supervisory Responsibilities

The incumbent is responsible for the overall direction, coordination, and evaluation of Lactalis USA consumer call centers in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Requirements

From your STORY to ours

Qualified applicants will contribute the following:

Education

• Bachelor's degree is required.
• Majors in Business Management, Communication, Nutrition or related field is preferred.

Experience

• 5+ years as a consumer contact center manager in a CPQ company experience is required. Experience is a Food company is preferred

Certifications and specific knowledge

• Knowledge of Excel, Power Point, Power BI are recommended
• High proficiency in CRM and data management tools is required

Work Conditions

• Travel is required occasionally.
• Extended hours may be necessary depending on the project's needs.

At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career.

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities. Further, any division of the Company that is an Affirmative Action Employer will comply with all related legal obligations.

Purpose: The Senior Director of Labor Relations supports the VP of Labor Relations by developing and implementing labor strategies, managing labor relations processes, ensuring compliance with labor laws, and effectively managing union relationships.

Essential Functions:

• Collaborates with senior leadership to develop and implement labor strategies and programs that address workplace disputes and promote a supportive work environment
• Develops and applies policies and procedures, supporting the implementation of best practices for various labor relations issues
• Administers the company’s labor strategy at both company and local levels and ensures systems and processes are in place for compliance; provides guidance on dispute resolution, including negotiations, grievances, and arbitration
• Develops and executes bargaining strategies that align with business objectives, working closely with senior Operations leadership and People & Culture
• Leads Collective Bargaining Agreement (CBA) negotiations, as well as the details of each CBA for effective budgeting and planning for assigned region
• Builds and maintains relationships with national and local union organizations; sets parameters for local union interactions
• Coordinates with Finance for CBA-related budgeting and economic considerations
• Partners with Training & Development to create effective management strategies through training and resource development
• Stays informed about current employment trends and regulations to maintain compliance with legal requirements; ensures that policies and procedures are updated as needed

Reporting Relationship: The Senior Director of Labor Relations reports into the Vice President of Labor Relations

Major Interdependencies: Legal, Operations, Finance, Marketing and Communications, Field HR, Training & Development, Total Rewards, and Business Development

Minimum Qualifications, Knowledge, Skills, and Work Environment:

Education and Experience: The combination of education and professional experience must exceed 10 years:

• In a leadership role: requires 5 years of experience setting Labor Relations strategy, influencing senior level partners, managing outside labor relations consultants and law firms, and maintaining union relationships
• In a technical role: requires 10 years first chair negotiating collective bargaining agreements, representing management in grievances and resolving labor relations issues
• A bachelor’s degree in a program related to the functional area can count for 3 of the ten-year requirement
• An MBA, JD, or a master’s level degree in a program related to the functional area can count for an additional 2 years of the ten-year requirement
• In the industry: 3-5 years of Hospitality, F&B and/or Retail experience
• 5 years of experience with Unite HERE

Specialized Training:

• Training that leads to an in-depth understanding of NLRA, and state and federal employment regulations and statutes
• Training that leads to an understanding of Canadian collective bargaining

Specialized Skillset/Competencies/Traits:

• Expert level negotiation, communication, and socialization skills
• Demonstrated ability to negotiate and implement labor agreements at a national level
• Strong business acumen with a strategic mindset for long-term labor relations decisions
• Demonstrated history of anticipating and balancing the needs of the business with the needs of complex stakeholders, the employee population and individual circumstances
• Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals
• Demonstrated experience exhibiting a continuous improvement mindset with the ability to optimize work processes and achieve positive results

Travel/Location:

• Location: This position can either be remote in the West Region of US or based at the F&B Center of Excellence in Bethesda, MD
• Travel: Requires up to 60% travel to airport locations