Redtech Offshore Jobs in Usa
148 positions found — Page 8
- Advanced CNC Programming & Software Expertise
- Strong proficiency in CAM software such as CATIA, Siemens NX, Mastercam, or similar.
- Ability to create complex toolpaths for precision machining.
- High level of software dexterity beyond basic programming.
2. Full End‑to‑End NC Programming Ownership
- Ability to take complete ownership of part programming, including:
- Manufacturing plan creation
- Tool selection
- Process planning
- Simulation and validation
- Capability to independently deliver full part programming from start to finish.
3. Multi‑Axis & Advanced Machining Skills
- Hands‑on experience in:
- 5‑axis CNC programming
- Multi‑axis toolpath generation
- Working with advanced machining centers (aerospace or equivalent)
- Deep understanding of machine kinematics, axis movements, and optimization.
4. Aerospace‑Grade Machining Expertise
- Background in machining aerospace materials (Ti, Inconel, composites, aluminum).
- Experience with tight tolerance, high‑precision, and complex aerospace components.
- Exposure to high‑end manufacturing environments, not limited to basic milling/turning.
5. Quality & Compliance Knowledge
- Experience with:
- FAI/FAIR processes
- Aerospace quality documentation
- AS9100 or equivalent compliance requirements
- Ability to prepare and validate documentation for aerospace manufacturing.
6. Leadership & Customer‑Facing Skills
- Ability to act as an onsite programming lead.
- Skills in:
- Customer interaction
- Cross‑functional communication
- Project coordination
- Leading/mentoring offshore teams
- Strong ownership and accountability in delivering programming work packages.
Job Title: Senior Software Engineer
Reports To: Manager of Application Development
About the Role:
The Senior Software Engineer is a hands-on technical leadership position responsible for designing, building, and maintaining high-quality software solutions. This role emphasizes both individual development work and ownership of design decisions for features and subsystems. Modern tools, including AI-assisted development and architectural support, are leveraged to drive delivery while maintaining accountability for technical outcomes.
Responsibilities:
- Design, implement, test, and maintain scalable, secure, and reliable applications and services.
- Act as a senior technical contributor, with responsibility for the design and implementation of features and subsystems.
- Contribute actively to development tasks, applying advanced coding expertise in several programming languages and frameworks.
- Participate in architectural discussions and support incremental evolution of systems with team leads.
- Conduct code reviews and mentor engineering team members, fostering best practices and ongoing improvement.
- Translate requirements from product owners, business analysts, and stakeholders into technical solutions.
- Identify and mitigate technical risks in assigned systems and projects.
- Support and enhance cloud-based applications (Azure, AWS) with emphasis on performance, reliability, and scalability.
- Collaborate effectively with onshore and offshore teams to ensure successful project execution.
- Keep abreast of industry trends and new technologies to encourage innovation.
- Utilize AI-assisted tools to expedite design, documentation, and implementation, while ensuring technical quality.
- Lead and support AI-related initiatives, drawing on prior experience with AI/ML technologies; recommend and implement suitable AI tools and frameworks.
- Test and demonstrate emerging AI tools and platforms via proofs of concept (POCs) to highlight business value.
- Guide customers in leveraging AI to optimize business processes; support teams working on business-facing AI efforts.
- Collaborate with stakeholders to contribute to defining an AI roadmap aligned with organizational strategy and technology objectives.
Qualifications:
- Bachelor’s degree in Computer Science, Software Engineering, or a related field; Master’s degree preferred.
- A minimum of 5 years in a Senior Software Engineer, Lead Developer, or similar role, with proven success delivering production systems.
Required Skills:
- Strong understanding of software development methodologies (e.g., Agile, DevOps) and architectural frameworks.
- Proficient in programming languages such as C#, Python; excellent problem-solving and critical thinking skills.
- Web Development: Experience with modern front-end frameworks (e.g., React, Vue.js).
- Mobile Development: Knowledge of mobile app development tools (e.g., Cordova, Ionic).
- Cloud Development: Experience managing cloud-hosted applications, including Azure Functions and Event Hubs.
- Database Management: Ability to develop and debug stored procedures, views, and tables in SQL Server and MySQL; basic database administration for data integrity and security.
- API Development: Skilled at designing, building, and debugging APIs; experience with RESTful APIs and tools like POSTMAN and SOAPUI.
- DevOps: Designing branching strategies; implementing and maintaining CI/CD pipelines for test automation and deployment.
- Containerization: Experience with Docker and Kubernetes for application development and deployment.
- Security: Understanding of secure coding and application security best practices.
Preferred Skills:
- Ability to explain complex technical concepts to both technical and non-technical stakeholders.
- Effective teamwork, working with cross-functional groups including developers, project managers, and analysts.
- Strong problem-solving abilities and the capacity to make effective decisions under constraints.
- Leadership through mentoring and influencing technical direction.
- Adaptability to new technologies and changing environments.
- Critical thinking in evaluating options and making informed decisions.
- Effective time management across multiple projects.
- Empathy for team and stakeholder perspectives to foster collaboration.
Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.
Job Description
THE POSITION:
We are seeking a highly experienced WMS Workflow Architect to provide technical, functional, and strategic leadership for our Datex WMS platform supporting pharmaceutical 3PL operations. This role serves as the design authority across all warehouses, clients, and solution implementations.
You will lead both onshore and offshore WMS configuration teams, ensuring standardization, compliance, architectural soundness, and operational excellence across multi-client pharma distribution environments. This includes oversight of workflow design, regulatory alignment (cGMP/GDP, DSCSA, Part 11), master data governance, integration frameworks, and change-control/validation strategies.
This is a senior-level, hands-on technical leadership role—ideal for someone who combines deep WMS expertise, exceptional communication skills, and the ability to align technology design with operational realities.
Essential Duties And Responsibilities
Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:
- Enterprise Architecture & Design Authority
- Serve as the overall owner of the architectural standards, design conventions, and configuration patterns for all Datex WMS workflows.
- Define and enforce enterprise-wide WMS architecture, including warehouse blueprints, workflow standards, integration patterns, and compliance frameworks.
- Validate and approve all WMS design changes from onshore/offshore teams.
- Maintain a detailed understanding of current and future-state warehouse processes, regulatory expectations, and operational pain points.
- Leadership of Onshore & Offshore Teams
- Lead, mentor, and support WMS workflow developers, analysts, and QA testers across both onshore and offshore teams.
- Assign priorities, manage workloads, and ensure timely delivery of enhancements, fixes, client onboarding tasks, and projects.
- Build capability across teams with training, playbooks, process maps, and reusable design components.
- Operate as escalation point for configuration, design, integration, and environment issues.
- Pharma Distribution & Regulatory Compliance
- Ensure all workflows adhere to DSCSA, cGMP/GDP, 21 CFR Part 11, and audit trail/e-signature requirements.
- Oversee validation strategy for WMS changes including URS, FRS, IQ/OQ/PQ, traceability matrices, and controlled releases.
- Partner with Quality to ensure readiness for regulatory audits, client audits, and compliance reviews.
- Workflow Strategy & Solution Design
- Architect efficient workflows for:
- FEFO/expiry-driven allocation
- Lot/batch/serial control
- Quarantine/QA/hold/release
- Temperature-controlled workflows
- Controlled substances handling
- Multi-client 3PL billing
- VAS/kitting/custom pharma processes
- Optimize RF flows, wave strategies, replenishment logic, bin strategies, and exception-handling.
- Architect efficient workflows for:
- Integration & Data Ecosystem Ownership
- Oversee integration design with ERP, TMS, carriers, automation, and serialization systems.
- Approve EDI/JSON/XML mappings for inbound/outbound data.
- Lead architecture for event-driven, API-based, or serverless integration components.
- Guide data governance across item master, location master, client profiles, and regulatory attributes.
- Production Environment Leadership
- Serve as top-level escalation point for major incidents, outages, and complex RCA.
- Govern change control, release management, environment synchronization, and configuration versioning.
- Drive continuous improvement initiatives, reduce defects, standardize processes, and elevate operational KPIs.
- Cross-functional Leadership
- Partner with Operations, Quality, Engineering, Customer Solutions, Client Onboarding, and leadership to define requirements, evaluate impacts, and build scalable solutions.
- Support RFP responses, client onboarding, and solution design sessions for new 3PL clients.
- Communicate architecture decisions and impacts to executive stakeholders.
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
- All other duties as assigned.
PEOPLE LEADER
Responsibilities
People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values. In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities:
- Responsible for and oversee their respective department.
- Interview, select and supervise the activities of the department staff; communicate interpret and discuss with team the company policies and procedures.
- Determine job objectives, work methods and performance standards; review performance relative to departmental objectives discussion appraisal with each employee and performance; authorize and communicate salary changes, promotions, transfers, discipline, and discharge and administer all other personnel actions.
- Travel (15-25%)
- Hours (40+ hours per week, Monday-Friday)
An individual in this position must be able to successfully perform the expectations listed above.
Qualifications
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.
- Bachelor’s degree in Information Systems, Supply Chain, Engineering, Computer Science, or related field.
- 7–10+ years of hands-on experience with Datex WMS in configuration, workflow design, and architecture.
- 5+ years in a leadership role guiding onshore and offshore teams.
- Deep expertise in pharmaceutical distribution, including:
- DSCSA traceability
- cGMP/GDP
- 21 CFR Part 11
- Audit trails, e-signatures
- Cold chain / temperature-controlled workflows
- Extensive experience in 3PL multi-client environments.
- Strong understanding of all core warehouse processes (inbound, putaway, replenishment, picking methods, VAS, returns, QC, cycle counting).
- Strong SQL Server experience (queries, stored procedures, debugging).
- Strong experience working within GxP validation frameworks (URS/FRS, IQ/OQ/PQ, CAPA, change control).
- Exceptional communication skills; ability to translate between business, operations, and technical teams.
- Advanced certifications in supply chain or WMS technologies are a plus.
- Experience designing or supervising Azure Functions or Node.js/TypeScript utilities for integration or workflow extensions.
- Experience with ERP systems (SAP, Oracle, Microsoft Dynamics) and TMS/carrier integrations.
- Exposure to warehouse automation (AMRs, conveyors, print-&-apply, dimensioners, pick-to-light/put-to-light).
- Familiarity with serialization or regulatory platforms (TraceLink, SAP ATTP).
- Power BI/Tableau for operational data models.
The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.
Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands.
Additional Information
OUR CULTURAL BELIEFS:
Patient Minded I act with the patient’s best interest in mind.
Client Delight I own every client experience and its impact on results.
Take Action I am empowered and empower others to act now.
Grow Talent I own my development and invest in the development of others.
Win Together I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters I speak up to create transparent, thoughtful and timely dialogue.
Embrace Diversity I create an environment of awareness and respect.
Always Innovate I am bold and creative in everything I do.
Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.
EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). More information about EVERSANA’s benefits package can be found at /careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.
From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.
Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at
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Certified Workday Recruiting Lead
Project Length: 30 Months
Work Schedule: Full Time (40 hours)
Location: Hybrid (3 days in San Antonio, TX office preferred or Plano, TX)
We are seeking a Certified Workday Recruiting Lead to drive the talent acquisition technology strategy and elevate recruiting operations. You will lead a team of six offshore Workday specialists in India while partnering closely with Talent Acquisition leaders to deliver seamless, end-to-end recruiting solutions that support business growth.
Responsibilities:
- Manage and mentor a 6-member offshore team based in India
- Provide technical direction, conduct quality reviews, and ensure on-time project delivery across time zones
- Foster accountability, collaboration, and continuous improvement
- Lead the design, configuration, and optimization of Workday Recruiting modules
- Oversee job application workflows, offer letter templates, candidate pools, agency portals, and integrations
- Ensure scalable, high-performing system configurations
- Serve as the primary technical consultant to TA stakeholders
- Translate complex business needs into practical, scalable Workday solutions
- Manage expectations, timelines, and delivery with clarity and confidence
- Evaluate and enhance candidate and recruiter experiences
- Identify workflow friction points and implement automation-driven improvements
- Champion continuous innovation in recruiting technology
Requirements:
- Current Workday Recruiting Certification (required)
- 3+ years of hands-on Workday Recruiting experience (configuration, testing, and support)
- Proven experience leading offshore teams or global projects
- Exceptional communication skills with the ability to explain technical concepts to non-technical stakeholders
PHI is interested in immediately hiring a top graduate to join their Private Equity Operations Team as an Operations Analyst to assist with the strategic and financial evaluation of the company. You will work directly for the CFO of PHI Oil & Gas and closely with the Q partner in charge of Private Equity who is currently the Chairman/CEO of PHI Group. This is an operationally focused role for a PE company and not a transactional private equity role.
If you want a traditional/transactional private equity role, please do not apply. This role is for people who want to be a CEO one day. This is a fast track to that level.
Compensation: 25% above what you are currently making or any offer you have. $100,000 minimum. $200,000 maximum. Minimum three-year commitment needed.
About Q Family Office:
Established in 1994, the Q Family Office is an organization that combines a 30-year history with a deep entrepreneurial spirit. The family office currently includes a manager of a $500 million hedge fund/private investment firm, a $3 billion bank, a $400 million real estate investment firm, and a $275 million charitable foundation.
About PHI Group:
Founded in 1949, PHI Group, Inc. is one of the world's leading helicopter services companies. The Company's primary business has been the safe and reliable transportation of personnel to, from, and among offshore platforms for customers engaged in the oil and gas exploration, development, and production industry. Although in recent years PHI has entered several new domestic and international markets, a large portion of its offshore flight operations continue to be concentrated in the Gulf of Mexico, where PHI is a leading provider of such services. Since late 1997, PHI has also provided air medical transportation for hospitals and for emergency service agencies where it operates principally as an independent provider of medical services. In addition, PHI performs helicopter maintenance and repair services, primarily to existing customers that own their own aircraft. As of July 31, 2022, PHI owned or operated 217 aircraft domestically and internationally, 110 of which were dedicated to its Oil and Gas segment and 107 of which were dedicated to its Air Medical segment.
Position Description:
- Provide analytical, forecasting, reporting, and project support to the CFO for the businesses.
- Produce reports, which include key metrics, financial results, and variance analysis.
- Assist in identifying opportunities for performance improvement across the organization.
- Assist in analyzing M&A opportunities and evaluate new lines of business.
- Develop models that help with decision-making.
- Report directly to the CFO of PHI Oil & Gas and work closely with the Chairman of the Board and CEO, who is also a partner at Q Investments
Requirements:
- Recent graduate with an interest in financial operations and management
- Highly proficient Excel modeling capabilities
- Partial VBA experience
- Excellent academic credentials
- Successful candidates must possess US employment authorization to work.
- Must be able to commit to the position for at least three years.
About Scott McCarty:
Mr. McCarty is a partner of Q Investments and has been with Q for over 20 years, starting in 2002. He is currently also the Chairman and CEO of PHI Group, Inc.
Prior to leading the private equity and distressed investment groups at Q, he was a portfolio manager. Before joining Q Investments, Mr. McCarty was a captain in the United States Army. Mr. McCarty graduated with a BS from the United States Military Academy at West Point, where he was a Distinguished Cadet and recipient of the General Lee Donne Olvey Award and earned an MBA from Harvard Business School. Mr. McCarty has led several companies through corporate restructuring and has been on the public company boards of Exide Technologies, GulfMark Offshore Inc, Travelport Worldwide Ltd, and Jones Energy Inc., in addition to numerous other private company boards in the technology, environmental, energy and manufacturing sectors.
Main Responsibilities:
- Preparing and testing equipment prior to rental and post hire including visual inspection, function testing, and carrying out repairs as required.
- Ensuring completeness of equipment against packing lists.
- Documenting necessary equipment repairs returned post hire in the form of technical reports.
- Perform technical support duties.
- Other general warehouse duties as required.
Requirements of Role:
· Post-Secondary education in Electrical or Electronic engineering or relevant industry experience.
· Offshore experience in surveying, ROV, or positioning equipment is preferred.
· Excellent computer literacy including hardware knowledge, exposure to networking, Windows operating system, and experience with common Microsoft Office applications.
· Excellent attention to detail and quality.
· Experience with basic electronic working practices such as soldering, making network or data cables and troubleshooting to component level on PCBs.
· Experience with electronic test equipment such as muti meters, insulation tester, pat tester and oscilloscopes.
· Knowledge of data communication protocols such as RS232, UDP/TCP and RS485 would be required.
· Experience with Hydraulic systems, specifically ROV tooling would be considered an asset.
· Experience with tasks such as measuring voltage, testing for insulation and continuity.
· Ability to follow procedures and processes correctly.
· High standard of HSE in the workplace.
· Ability to work as a team taking directions and leading others as required.
· Ability to work independently and confidently when representing the company at client premises.
· Have a flexible approach to working.
· Willingness to undertake independent learning relating to job role.
· Required to be medically fit to obtain offshore certifications.
· Must have a valid Texas driving license.
· Must have right to live and work in the USA.
· Must have a passport.
· Must be willing to travel internationally and work offshore.
Benefits:
- Private medical insurance , including dental and vision
- Wellbeing package such as additional paid leave day per year, enhanced sick pay and lunch and learns.
- Comprehensive, ongoing training and development programmes such as STR Academy
- Bonus plan
- Holiday purchase scheme
- Social events
- Charity/community events
- Service awards
- Competitive salary
Application:
Due to the high volume of applications we receive, only shortlisted candidates will be contacted. If you have not heard from us within four weeks of submitting your application, please consider your application unsuccessful. Thank you for your interest.
Recruitment agencies:
STR will only pay agency fees where a signed agreement is in place and the agency has been instructed by a member of our HR team.
We do not accept speculative or unsolicited CVs from any third party, including recruitment agencies. Any CVs submitted to STR or any of our employees outside of our formal recruitment process, including those sent directly to hiring managers or other employees, will be deemed unsolicited and will not be eligible for any agency fees.
Salary: $100,000
- $150,000 per year A bit about us: About the Company We are a large, multi-entity, privately held services organization operating across multiple states with a strong presence in project-based emergency and restoration services.
The business supports high-volume, time-sensitive work where every project is unique, creating a complex and fast-moving accounting environment.
This is an opportunity to join a high-growth, operationally intense organization where accounting plays a critical role in supporting leadership and scaling the business.
Requirements:
- 5+ yrs of experience of Project or Costing accounting experience (Manufacturing or Construction industry)
- General Ledger experience
- Bachelors degree in Accounting or similar
- Sr.
Accountant or Accounting Manager Nice-to-Haves:
- Franchise accounting Why join us? Compensation & Benefits Competitive salary Annual Bonus: ~15% Comprehensive benefits package 401(k) with company match PTO: 2–3 weeks (negotiable) Sick time + paid holidays Team-focused culture initiatives and regular onsite perks Occasional travel to other operating locations Why This Role Challenging, non-repetitive accounting work High visibility and impact across the organization Opportunity to help bring structure to a complex, growing business Mission-driven services that support communities during critical events Job Details The Role We are seeking an experienced Accounting Manager to join a multi-entity, project-driven organization.
This role is ideal for someone who thrives in ambiguity, enjoys building structure, and is comfortable acting as a hands-on leader in a demanding environment.
You will function as a player-coach, partnering with leadership and outside advisors while managing daily accounting operations and developing both onshore and offshore accounting teams.
Key Responsibilities Manage general ledger accounting across multiple entities Own monthly close and financial reporting for project-based operations Oversee job costing, WIP, and estimates-to-actuals analysis Manage intercompany and intracompany transactions across operating units Lead and develop the accounting team, including: Accounts Payable team (2) Accounts Receivable Manager Offshore accounting support team (approx.
5) Partner with external accounting advisors on tax strategy, compliance, and reporting Improve processes, controls, and documentation in a fast-changing environment Provide leadership with actionable financial insights Requirements:
- 5+ yrs of experience of Project or Costing accounting experience (Manufacturing or Construction industry)
- General Ledger experience
- Bachelors degree in Accounting or similar
- Sr.
Accountant or Accounting Manager Nice-to-Haves:
- Franchise accounting Work Environment Hybrid schedule: 4 days onsite / 1 day remote Chicago area office (car required; limited public transit access) Large operational facility with corporate office onsite Collaborative culture with strong team engagement Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
Jobot is an Equal Opportunity Employer.
We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.
Jobot also prohibits harassment of applicants or employees based on any of these protected categories.
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Sometimes Jobot is required to perform background checks with your authorization.
Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
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is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years.
TECHNOGEN is a Small and Woman Owned Minority Business with GSA Advantage Certification.
We have offices in VA; MD and Offshore development centers in India.
We have successfully executed 100 projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.
Title: Business Development Manager (Staffing and IT Services) Location: Chantilly, VA (Onsite/ Hybrid) Employment Type: Full-Time Role Overview We are seeking a results-driven Business Development Manager with strong direct client and MSP relationships who can actively go to market, generate staffing requirements, and build long-term client partnerships.
This role requires a hunter mindset, strong industry connections, and the ability to independently open new accounts in the US staffing ecosystem.
Key Responsibilities Proactively identify, pursue and onboard new Clients (Direct clients, MSPs, VMS-driven accounts).
Leverage existing industry connections to generate immediate Staffing requirements Conduct in-person and virtual meetings with clients to understand hiring needs and timelines.
Represent the company in the market, industry events and networking forums.
Staffing and Account Growth Work closely with Recruiting/ Delivery teams to fulfill open requirements Drive requirement flow across IT and niche skill areas as applicable Ensure consistent pipeline creation and Account expansion Manage client expectations and ensure high-quality delivery and responsiveness Market and Relationship Management Stay current with US Staffing trends, Rate Cards, Compliance, and Clients' hiring behavior.
Build trusted relationships with Hiring Managers and Procurement teams Negotiate commercials, MSAs and SOWs in coordination with the Contracts Team Required Qualifications 5-10 years of experience in US Staffing Business Development.
Proven track record of opening new accounts and generating staffing requirements.
Strong network with Direct Clients, MSPs and Vendor Programs.
Deep understanding of the US Staffing lifecycle, including Compliance and Delivery models.
Excellent communication, negotiation and client-facing skills.
Ability to work independently with minimal supervision.
Preferred Qualifications Existing active Client relationships that can convert easily Experience working with offshore recruiting teams Background in IT staffing, professional services, or consulting firms Experience handling enterprise and mid-market clients Best Regards, Ashok Kumar Sr.
Talent Acquisition Specialist Email: Web: 4229 Lafayette Center Dr, Suite 1880, Chantilly, VA 20151 US Staffing Business Development., Direct Clients, MSPs, Vendor Programs.
Customer Care Manager
Location: Charleston, SC (On-site preferred)
Salary Range: $90,000 – $100,000
Position Overview
We are seeking an experienced and strategic Customer Care Manager to lead a multi-brand Customer Care function across all customer touchpoints. This role is responsible for delivering an exceptional end-to-end customer experience, driving service excellence, supporting retention efforts, and continuously improving service operations in a fast-growing, customer-focused environment.
The ideal candidate is a customer-first leader who thrives in scaling operations, managing distributed teams, and leveraging technology — including AI — to enhance support performance and customer satisfaction.
Key Responsibilities
- Lead in-house Customer Care teams and oversee performance of offshore/outsourced partners across multiple sites.
- Build and develop a high-performing team through hiring, coaching, performance management, and clear KPI alignment.
- Foster a customer-first culture centered on empathy, accountability, and solution-oriented service.
- Oversee forecasting, workforce planning, and departmental budget management.
- Ensure consistent, high-quality support across all channels (phone, email, chat, etc.).
- Manage escalations and complex customer cases as needed.
- Monitor reviews, feedback, and satisfaction metrics to identify trends and improvement opportunities.
- Develop and optimize service policies, workflows, and operational processes to drive efficiency and quality.
- Partner cross-functionally with Operations, Logistics, Product, Quality, and Supply Chain to resolve delivery, warranty, and product-related issues.
- Own CRM platform accuracy, integration, and optimization — including systems integrated with Shopify.
- Collaborate with third-party vendors supporting CRM/AI tools, assembly services, product support, delivery updates, and returns.
- Contribute to customer experience strategy and long-term growth planning.
- Prepare performance reporting and customer insights for senior leadership.
- Scale Customer Care structure and operations to support business growth initiatives.
What Success Looks Like
- High customer satisfaction and loyalty metrics
- Improved service quality, efficiency, and resolution times
- Strong customer retention and advocacy
- Effective collaboration across teams and vendor partners
- Scalable and sustainable support infrastructure
Required Qualifications
- 5–8+ years of Customer Care / Customer Service experience
- 3+ years leading multi-site or distributed teams (including offshore teams)
- Experience managing teams against KPIs in a collaborative, non-competitive environment
- Strong understanding of customer service metrics and operational performance management
- Experience with CRM platforms, including systems integrated with Shopify
- Demonstrated experience leveraging AI or advanced support technologies
- Excellent communication, decision-making, and conflict-resolution skills
- Ability to manage multiple priorities in a fast-paced, growth-oriented environment
Preferred Qualifications
- Experience in e-commerce, consumer products, furniture, or home goods industries
- Experience scaling Customer Care operations during periods of growth
- Experience with Gorgias CRM
- Strong data-driven decision-making background
Core Competencies
- Customer-first mindset
- Strategic thinking with strong execution capabilities
- Leadership and team development
- Data-driven decision making
- Cross-functional collaboration
- Continuous improvement orientation
Position: IT Project Manager (Mid-Level)
Role Type: Contract | Work Arrangement: Hybrid — minimum 2 days per week on-site in Phoenix, AZ
Overview
We are seeking a mid-level IT Project Manager to coordinate and drive delivery across a portfolio of 6-8 concurrent technology initiatives spanning AI adoption, intelligent automations, data analytics, application modernization, and cloud infrastructure. This is not a single-project PM role — it requires someone who can manage a portfolio view, hold multiple teams accountable, identify risks and communication gaps early, and keep leadership well-informed.
The right candidate is organized, direct, and delivery-oriented. They don't just track tasks — they track outcomes, verify quality, and escalate before problems become crises. We expect this individual to quickly establish a consolidated view of all active initiatives, stand up a regular reporting cadence with both delivery teams and executive stakeholders, and demonstrate tangible impact within the first few months by improving visibility, unblocking stalled work, and bringing structure to a fast-moving portfolio.
Key Responsibilities
Portfolio Coordination & Delivery Management
- Maintain a consolidated view of all active initiatives — status, milestones, owners, dependencies, and risks
- Hold internal teams and vendor partners accountable for committed deliverables and timelines
- Identify and manage cross-initiative dependencies and resource conflicts
- Verify that deliverables meet acceptance criteria — not just "done" but "done right"
- Communication & Stakeholder ManagementEstablish and maintain a regular reporting cadence (weekly team updates, biweekly executive summaries)
- Prepare clear, concise portfolio status updates for the Director of Architecture and CIO
- Proactively identify communication gaps between teams, between business and IT, and between onshore and offshore contributors
- Tailor communications to the audience — technical detail for delivery teams, outcome-focused summaries for executives
Risk, Issue & Vendor Management
- Proactively identify delivery risks and escalate early with recommended mitigations
- Track and manage issue resolution across initiatives
- Coordinate with vendor partners on delivery expectations, SOW commitments, and quality standards. A small portion of the automation initiatives involve an offshore vendor team
- Ensure vendor deliveries are aligned with timelines and integrated with internal workstreams
Active Initiative Portfolio
The PM will coordinate across the following initiative areas:
- AI Enablement: Enterprise Microsoft Copilot adoption (M365 Copilot, PowerBI Copilot, Copilot Studio), AI for SDLC (developer tooling and GenAI frameworks)
- Intelligent Automations: Agentic automations with Copilot Studio, Power Platform migration from legacy RPA
- Data & Analytics: Data analytics platform build-out (pipeline modernization, semantic models, self-service reporting)
- Application Modernization: Containerization (ECS migration from EC2-hosted workloads)
- Infrastructure: Cloud infrastructure optimization initiatives
- Management Reporting: Executive dashboards, initiative scorecards, and periodic leadership updates
Must-Have Qualifications
- Bachelor's degree in Information Technology, Business Administration, Computer Science, or a related discipline
- Experience managing multiple concurrent IT initiatives simultaneously — portfolio-level coordination, not just single-project delivery
- Strong accountability and escalation discipline — comfortable holding people to commitments and raising flags early, even when it's uncomfortable
- Excellent communication skills — can synthesize technical initiative status into clear, actionable executive updates
- Delivery-oriented mindset — tracks outcomes and quality, not just task completion
- Enough IT/software delivery literacy to have credible conversations with technical teams and spot when things don't add up
Nice-to-Have
- Experience with Agile delivery (sprint planning, retrospectives) and hybrid Agile/Waterfall environments
- Familiarity with Jira for project tracking
- Experience coordinating vendor-delivered work (SOW tracking, delivery validation)
- Exposure to any of the initiative domains listed above (AI/ML, data platforms, containerization, cloud infrastructure)
- PowerBI or similar tool experience for building initiative health dashboards
Delivery Model & Tools
- Hybrid Agile/Waterfall — software initiatives run in Agile sprints while infrastructure and platform work follows milestone-based delivery. Primary tools: Jira, Microsoft 365 (Teams, SharePoint, PowerPoint). The PM should be comfortable creating dashboards and status reports using available tools.
