Redtech Computers Jobs in Usa

Talent Acquisition Manager – AI Infrastructure & Engineering

San Francisco, California

Hybrid Working

We are expanding our global team and launching a new office in San Francisco.

WNTD is looking for an experienced Talent Acquisition Manager to join our Talent Solutions team and support the continued growth of AI infrastructure and accelerated compute platforms across North America.

This role will support one of the most significant AI infrastructure expansion programmes currently underway, focused on building next generation platforms powered by NVIDIA accelerated compute.

You will work closely with senior technical leaders to attract and hire talent across the full infrastructure stack including software engineering, AI platforms, GPU environments and large scale compute infrastructure.

This is a delivery focused role supporting high growth engineering programmes across AI infrastructure and cloud platforms.

The Role

You will lead hiring across multiple engineering disciplines spanning software engineering, AI infrastructure platforms and high performance compute environments.

Working closely with technical leadership and programme stakeholders, you will build pipelines of high quality candidates and manage fast moving hiring plans across several technical workstreams.

Key Responsibilities

• Build and manage talent pipelines across software engineering, AI infrastructure and GPU compute environments

• Proactively source talent across the United States through mapping, referrals and direct outreach

• Screen candidates for technical capability, experience and long term fit

• Partner with engineering leaders to define hiring priorities and role requirements

• Maintain clear tracking of hiring pipelines and delivery progress

• Support wider Talent Solutions activity during peak delivery phases

• Ensure a professional and consistent candidate experience

• Champion fair and inclusive hiring practices

Key Experience

• Proven experience hiring across complex engineering environments

• Strong track record building pipelines across software and infrastructure roles

• Comfortable engaging with technical stakeholders and discussing engineering topics

• Excellent communication and stakeholder management skills

• Strong organisation with the ability to manage multiple roles simultaneously

What We Offer

• Competitive salary and benefits

• Opportunity to support one of the fastest growing AI infrastructure build programmes globally

• Growth within a high performing delivery focused team

• Hybrid working model

• A collaborative culture that values ownership, pace and problem solving

Additional Requirements

• Ability to commute to the San Francisco office

• No visa sponsorship available

• Hybrid working model

The Client Service Coordinator (\"CSC\") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Essential Responsibilities and Tasks

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

The Five Principles

• Quality The consumer is our boss, quality is our work and value for money is our goal.
• Responsibility As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
• Mutuality A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency We use resources to the full, waste nothing and do only what we can do best.
• Freedom We need freedom to shape our future; we need profit to remain free.

Hiring Qualifications / Competencies

Leadership

• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening

Functional

• Preventative care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

Capabilities and Experience (Can Do)

• Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
• Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.
• Organizational ability Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
• Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.
• Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.
• Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.
• Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.
• Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc.

Attitudes (Will Do)

• Initiative shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.
• Integrity Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.
• Cooperativeness Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.
• Flexibility Is open to changing situations and opportunities and is willing to perform all tasks assigned.
• Independence Able and willing to perform tasks and duties without supervision.
• Tolerance for Stress / Resiliency Maintains a positive \"can do\" outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.

Special Working Conditions

• Ability to work at a computer for long periods of time.
• Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)
• Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.
• Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
• The noise level in the work environment is moderately high.
• Requires sufficient ambulatory skills in order to perform duties while at hospital.
• Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
• Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.

Experience, Education and/or Training

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
• One year related experience required with customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.

Pay Range: $16.16 - $20.66 Hourly

The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate's experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets.

Check out some of our \"Meow-velous\" benefits:

• Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered.
• Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.
• Best-in-Class Student Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession.
• Paid Time Off and Holidays: Take a break

Description

The authorized level of the position is Account Clerk II. Applications are being accepted down to the Account Clerk I in the event of recruiting difficulties.

Salary Range:

Account Clerk I, SR-06: $3,141.00 per month

Account Clerk II, SR-08: $3,266.00 per month

Examples of Duties

* Verifies and enters details of costs, charges or other similar bookkeeping items to correct accounts or classifications;

* Receives, receipts and deposits cash collections of various kind, and maintains appropriate records; consults or studies specific books, manuals, catalogs or other sources in order to obtain desired information;

* Performs numerous types of computations such as discount, interest, ratio and percentage; determines rates, costs, amounts or other specifications for various types of items, selecting and using tables or classification data;

* Explains details of services, methods or policies; prepares requisitions or purchase orders, and may place orders for supplies, materials, equipment or contract services; processes invoices and may prepare vouchers for approval to authorize disbursement;

* May maintain inventory control records;

* Reviews the accounts clerical work of others, calling attention to use of incorrect procedures or methods and to incorrect entries or results;

* Composes correspondence requiring specific knowledge of methods, procedures, policies or other information; determines the general ledger accounts, journals and subsidiary accounts affected and the debit and/or credit entries to be made; summarizes transactions having a like effect and preparing control sheets or other posting documents reflecting the debit and/or credit entries to be made;

* Totals entries at specified intervals and takes a trial balance of debits and credits; determines corrective entries required to bring accounts into balance; closes and reconciles accounts;

* May supervise one or more lower-level account clerk or other subordinates.

Minimum Qualifications

Experience Requirement: Except for the substitutions provided in this specification, applicants must have had work experience of the kind and quality described below and in the amounts shown in the following table:

Class TitleGeneral Experience (years)Specialized Experience (years)Total (years) Account Clerk I1/201/2 Account Clerk II1/211-1/2

General Experience: Work experience which demonstrated knowledge of arithmetic and spelling and possession of the abilities to follow oral and written directions, to write simply and directly and to observe differences in words and numbers quickly and accurately.

Specialized Experience: Work involved in posting to accounting records and other systematizing of fiscal information; i.e., computing, classifying and recording numerical data to keep sets of financial accounting records complete and to derive reports therefrom. Such experience must have demonstrated knowledge of standard accounting classification and terminology pertinent to accounts maintenance operations and office practices and procedures relating to the processing and recording of transactions and accounting information.

Non-Qualifying Experience: Experience as an inventory clerk, stock clerk, supply clerk or other related work which is primarily concerned with posting non-fiscal data or checking accuracy of computations and which does not involve or require any fiscal record keeping knowledge is not considered qualifying specialized experience.

Substitution of Education for Experience:

* Graduation from high school with courses in basic English and arithmetic may be substituted for six (6) months of general experience.

* Successful completion of a substantially full-time equivalent accounting curriculum leading to a degree or diploma at an accredited business school, community college or other comparable institution which included accounting courses in double-entry procedures in analyzing, recording and summarizing transactions; and the preparation and interpretation of financial statements, may be substituted for specialized experience on the basis of one (1) year of such training for one (1) school year of experience, up to a maximum of two (2) years.

* Completion of one (1) school year of (more than one-year program) substantially full-time accounting curriculum which normally leads to a degree or diploma at an accredited business school, community college or other comparable institution which included accounting courses in double-entry procedures in analyzing, recording and summarizing transactions; and the preparation and interpretation of financial statements may be substituted for one (1) year of specialized experience.

* Education in an accredited university in a baccalaureate program may be substituted for specialized experience in the following basis:

a) A baccalaureate degree in accounting will be deemed to have met the

experience requirements for the Account Clerk V level.

b) Fifteen (15) semester hours of training may be substituted for six (6) months

of experience, up to a maximum of three and one-half (3-1/2) years provide

the training included at least three (3) credits per semester of accounting

courses such as accounting theory and methods used to record and report

financial information; analysis of methods for valuing the assets, liabilities, and

ownership; etc.

Supplemental Information

Salary: The advertised salary is based on full-time employment and includes shortage and school year differentials, if applicable.

Requirements: Applicants must meet all the requirements for the position they are seeking as of the date of the application, unless otherwise specified. Unless specifically indicated, the required education and experience may not be gained concurrently. Calculation of experience is based on full-time, 40-hour workweeks. Part-time experience is pro-rated. Example: Twelve months of experience at 20 hours/week is equivalent to six months of experience, not one year. Also, hours worked in excess of 40 hours/week will not be credited. Example: Twelve months of experience at 60 hours/week is equivalent to one year of experience, not one and a half years.

Temporary Assignment: Claims of Temporary Assignment (TA) experience to meet the minimum qualification requirements must be verified and attached to the application using one of the options below:

* A copy of the applicant's TA History Report or equivalent system-generated report;

* A signed letter from the applicant's supervisor that includes the applicant's name, his/her TA job title, the TA start and end dates (from mm/yy to mm/yy), his/her specific TA duties performed, and either the TA hours worked per week or total TA hours worked; or,

* Copies of the applicant's signed SF-10 Forms.

Documents: Attach all relevant supporting documents to your application. Documents that were attached to applications submitted before November 16, 2023 do not automatically attach or transfer to applications submitted on and after December 16, 2023. All submitted documents become the property of the Hawaii State Department of Education.

Information about Temporary Positions: Temporary positions may be extended year to year, dependent upon funding and departmental needs. Making yourself available for temporary positions increases your employment possibilities and may lead to permanent opportunities. A person hired for a temporary position may also become a temporary employee upon satisfactory completion of the initial probation period of at least six months. Once a temporary employee, you would be eligible to apply for promotion and transfer opportunities to permanent as well as other temporary positions. You may also enjoy other rights and benefits as afforded to an employee in a permanent position, with the exception of return rights and placement rights associated with a reduction-in-force.

Equal Opportunity

The Hawaii State Department of Education does not discriminate in its educational policies, programs, and activities on the basis of sex, race, color, religion, national origin, age, and disability in accordance with Title IX of the Education Amendments of 1972, Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, Age Discrimination Act of 1975, and Americans with Disabilities Act of 1991. The Department does not discriminate in its employment policies, programs, and activities on the basis of sexual orientation, arrest and court record, and National Guard participation, as well as on the basis of sex, race, color, religion, national origin, age, and disability, in accordance with Title VII of the Civil Rights Act of 1964, Age Discrimination in Employment Act of 1967, Americans with Disabilities Act of 1991, Equal Pay Act of 1963, and Chapter 378, Part I, Hawaii Revised Statutes.

Payday

New employees can expect their first paycheck within the first 3 pay periods of their start date. Payday is on the 5th and 20th (or previous business day) of every month.

12-month civil service and SSP employees enjoy a range of competitive benefits:

* Holidays: You may be eligible for 13 paid holidays each year; 14 holidays during an election year.

* Vacation: Employees of Bargaining Units 1, 2, 3, 4, 9, 10 and 13 earn 21 days per year.

* Sick Leave: Employees of Bargaining Units 1, 2, 3, 4, 9, 10 and 13 earn 21 days per year. Accumulated (unused) credits may be used toward computing retirement benefits.

* Health Insurance: If eligible, the State pays a part of the premiums for each employee's enrollment in a State sponsored Medical, Drug, Vision, and Adult Dental Plan.

* Group Life Insurance: The State provides a free life insurance policy for employees and retirees.

* Premium Conversion Plan: Participating employees may increase their take-home pay by having the State deduct the cost of health care premiums before payroll taxes are withheld.

* Flexible Spending Accounts: Eligible employees can reduce their federal and state income taxes and social security taxes through a tax-savings benefit program called Island Flex. This program allows employees to set aside money from their paychecks to pay for out-of-pocket health care expenses and eligible dependent care expenses on a BEFORE-TAX basis.

* Retirement Plan: The State contributes to a retirement plan for eligible employees. Generally, employees with at least 10 years of credited service and who have reached 62 years of age or have 30 years of credited service and are 55 years old may retire and receive benefits.

* Tax Shelter Annuity (TSA): If eligible, Department employees are able to participate in a tax shelter annuity program. The TSA plan allows eligible employees to contribute pre-tax dollars to an employee-selected investment service provider authorized to provide TSA products.

* Deferred Compensation: The State offers employees a tax deferred (sheltered) retirement investment program. This program is an opportunity to build a retirement nest egg through voluntary payroll deductions. Several investment options are available.

* Temporary Disability Insurance: Qualified employees may be eligible to receive benefits for a disability caused by a non-work related injury or illness under this program.

* Social Security: As an employer, the State also contributes to an employee's social security account.

* Workers' Compensation: If an employee is injured while on the job, benefits covering medical expenses and partial wage support may be available through workers' compensation.

* Union & Collective Bargaining: Employees have the right to join the union for collective bargaining with the State and employee representation. Some employee unions provide discounts, insurance and other opportunities. Employees may also decide not to join a union, however, employees are required to pay union service fees unless the employee's job is excluded from collective bargaining.

The above is intended as a general summary of the benefits offered and is subject to change. This does not constitute a contract or binding agreement. Benefits vary by type of employment appointment and collective bargaining agreements.

01

GENERAL EXPERIENCE REQUIREMENT:

Do you possess at least six (6) months of general work experience which demonstrated knowledge of arithmetic and spelling and possession of the abilities to follow oral and written directions, to write simply and directly and to observe differences in words and numbers quickly and accurately; OR did you graduate from high school/GED with courses in basic English and arithmetic?

Note: Be sure to list your high school information in the Education section of your application.

* Yes

* No

02

SPECIALIZED EXPERIENCE REQUIREMENT:

Do you possess at least one (1) year of work experience involved in posting to accounting records and other systematizing of fiscal information; i.e., computing, classifying and recording numerical data to keep sets of financial accounting records complete and to derive reports therefrom?

Such experience must have demonstrated knowledge of standard accounting classification and terminology pertinent to accounts maintenance operations AND office practices and procedures relating to the processing and recording of transactions and accounting information.

* Yes

* No

03

SPECIALIZED EXPERIENCE REQUIREMENT (Cont.):

Starting with the most recent, list all employment periods you would like considered from the experience section of your application. Be sure to include the following:

A. Employer name; Dates of employment (from and to, month and year);

B. Your official job title; the number of hours worked per week;

C. List of job duties and the average number of hours per week performing each duty; and,

D. The name and title of your supervisor.

Note: Treat each employer/change in position separately.

If you do not have such work experience, please type \"None\" in the space provided.

04

DESCRIPTION OF DUTIES:

For each relevant employer/position, provide a detailed description of the duties you performed which demonstrate your knowledge of,

A. standard accounting classification and terminology pertinent to accounts maintenance operations; and,

B. office practices and procedures related to the processing and recording of transactions and accounting information.

Note: Use specific language that clearly describes the extent of your involvement and experience. Address each area separately. Do not copy/paste or give reference to your resume as a response to this question. If your write up is unclear, you may be asked to provide a copy of your official Job/Position Description.

If you do not have such experience, please type \"None\" in the space provided.

05

SUBSTITUTION OF EDUCATION FOR EXPERIENCE:

From the statements, select the option that BEST describes your highest level of education.

Note: You MUST provide a copy of your official transcripts from each institution to receive credit for the coursework.

* I have successfully completed an accounting curriculum and have received a degree or diploma at an accredited business school, community college, or other comparable institution. This program included accounting courses in double-entry procedures and the preparation and interpretation of financial statements.

* I have completed one year of a full time accounting curriculum leading to a degree or diploma at an accredited business school, community college, or other comparable institution which included accounting courses in double-entry procedures in analyzing, recording, and summarizing transactions; and the preparation and interpretation of financial statements.

* I don't have a Bachelor's degree in Accounting, but I do have completed Accounting courses in a baccalaureate degree program at an accredited university.

* I have a Bachelor's Degree in Accounting from an accredited university.

* I have none of the above.

06

TRANSCRIPTS, CERTIFICATIONS, AND OTHER VERIFYING DOCUMENTS:

Official or copies of official transcripts, certifications (front and back), and other verifying documents must be received in our office within ten (10) calendar days from the date of your application.

If these documents are NOT received by the deadline, your application may be rejected.

* I understand, and will submit the required documents to CSSP Recruitment within ten (10) calendar days.

* I understand, but I will not submit the required information. I understand that my application may be rejected.

* I have previously submitted my verifying documents for another recruitment.

Required Question

Employer Hawaii State Department of Education

Address P.O. Box 2360

Honolulu, Hawaii, 96804

Website

Founded in 1990, New World Medical is a mission-driven company focused on preserving and enhancing vision through innovative ophthalmic surgical devices, including the Ahmed Glaucoma Valve and Kahook Dual Blade. We partner closely with eye care professionals to deliver tools that improve clinical outcomes and patient care. Guided by our core values - Gratitude, Collaboration, and Impact, we strive to make a meaningful impact in eye health worldwide. In support of our global mission, we proudly donate surgical equipment to charitable organizations to expand access to quality eye care.

Benefits starting Day One:

• Medical, Dental, and Vision Insurance
• 401(k) with Profit Share
• Bonus Opportunities
• Flexible Work Schedules
• Free Onsite Daily Lunches to foster team connection
• Career Development Program
• Tuition Assistance (after 1 year of service)
• Cell Phone & Home Office Stipends
• Wellness & Employee Assistance Programs
• Company Events & Recognition
• And more!

Be part of something meaningfuljoin the team at New World Medical.

Job Summary:

The Production Supervisor's responsibilities include, but are not limited to: assisting Production Manager with execution of planning, organizing and efficiently produce goods, supervising the build of product subassemblies, distribution of assembling material, up to 3 hours of continuous repetitive motion, using 10x microscope and magnifying glass for inspections, lifting up to 50lbs, setting up and operating production equipment in accordance with current good manufacturing practices and complying with regulatory and quality system procedures.

Essential Job Duties and Responsibilities:

• Start up and shut down processing equipment
• Assist production manager with planning and execution of forecasts
• Supervise build of product subassemblies throughout all production chains
• Distribution of Raw Materials
• Scheduling of Dose Audits with Quality department
• Monitoring Personnel training on Arena
• Review of final DHRs
• Execution of final DHRs on SAP
• Assigning serial numbers on SAP
• Assign lot numbers and DHR for production subassemblies and final lots
• Assign serial numbers on DHR log
• Set up and operate production equipment
• Assist engineering team in developing, building, or testing new product, processes or procedures
• Plan and arrange deliveries and pick-ups from and to sterilization facility to meet production requirements, and quotas
• Provide information to supervisors and co-workers by telephone, in writing, email, or in person
• May involve direct/indirect supervision of team
• Perform hiring process for new manufacturing associates
• Correcting and approving timesheets in Paylocity
• Perform quarterly reviews for team members

Knowledge, Skills and Abilities:

• Ability to communicate in writing and orally with manager and co-workers
• Demonstrate GDP and GMP
• Ability to read, write and understand information and ideas presented in writing
• Ability to execute production plans
• Good record keeping and documentation skills
• Must adhere to all applicable regulations, and quality system procedures
• Able to work on a diverse team
• Ability to be cross-trained
• Flexibility and a team player
• Able to lift up to 50lbs

Education and Experience:

• Minimum High School diploma or equivalent, Associates degree preferred
• 5+ years of laboratory experience, in medical devices
• 5+ years' experience working in cleanroom environment
• 5+ years of leadership/supervisor experience
• Minimum green belt certified
• Experience in Lean manufacturing and/or Six Sigma certified, a plus
• 5+ years Microscope experience

Physical Requirements:

• Must be able to remain in a stationary position at least 50% of the time, including sitting at a desk and working on a computer.
• Occasionally move about inside the office and travel to and from office buildings. This may include, but is not limited to, bending and walking.
• Must be able to operate a computer and other office productivity machinery, such as a computer printer, computer keyboard, calculator, etc.
• Occasionally lift up to 15 pounds. This may be performed with reasonable accommodation.
• Ability to listen and speak with others. Must be able to exchange accurate information in these situations.
• View and type on computer screens for long periods of time.

This description reflects management's assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.

Hybrid: Applicants must be a California resident as of their first day of employment.

PRINCIPAL RESPONSIBILITIES:

Member Services Representatives (MSR) are the first point of contact for our members' primary contact with the Alliance for both routine and complex member issues with the goal of delivering excellent customer service to our customers. The position is responsible for answering a high volume of inbound and outbound calls in a timely manner. Respond to all communications coming into Member Services in the form of email, fax, letters, chat and phone calls. Timely responses to all member communication are essential. Must effectively prioritize and flex the workload as new communication and tasks are submitted. Identify the caller's needs, clarify information, research issues, and provide solutions and/or alternatives whenever possible. Accurately and consistently document all conversations in the electronic database. This position is a liaison between the plan, the provider network, and other community agencies. The MSR positions are flexibly staffed classification and work is expected to be performed minimally at the MRS II level. However, the initial selection will be made at the entry level MSR I. Our more advanced level position of the series is the MSR III who will be required to perform a variety of complex matters.

Member Services Representatives are under the direction of a Member Services Supervisor, Manager and Director, and service our members through our call center as well assisting other departments with responses to member issues by initiating communication between departments to ensure action, cooperation, and compliance of managed care operations.

Member Services Representative I

This position which requires the ability to work as a team player within the Alliance and with external contacts, make sound judgments based on analysis of information, be an effective communicator, active listener and balance advocacy for the member with the policy provisions such as plan policies, EOC, regulatory guidelines, and DMHC/DHCS rules and regulations. The MSR provides courteous, professional, and accurate responses to incoming inquiries regarding network, plan benefits, eligibility, authorizations, plan services and guidelines, as well make decisions with the goal of ensuring member satisfaction and retention. The MSR performs a variety of complex functions and is also responsible for maintaining accurate and complete inquiry/grievance records in the electronic database. Maintains compliance with DMHC regulatory requirements and DHCS contractual obligations. MSR I staff who demonstrate proficiency in meeting, maintaining and exceeding principal performance objectives and metrics may be eligible to be promoted to a Member Services II or III role. Member Services Representative I staff may be eligible for promotion to Member Services Representative II or III positions once they have worked as a MSR I for a minimum of 12 months to be proficient with program and system knowledge in addition to meeting performance matrix requirements.

Principle duties and responsibilities

* Serve as the primary contact for members, providers and others for questions related to claims, benefits, authorizations, pharmacy, member eligibility and other questions related to Alameda Alliance and provide accurate, satisfactory answers to their inquiries or concerns.

* Respond to and resolve member service inquiries and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility, claims, behavioral health, and care coordination.

* Answer incoming calls, emails, chats, and other requests for assistance in a timely manner in accordance with departmental performance targets and provide excellent customer service while doing so. May include assisting members in person.

* Recognize and understand the difference between calls that require quick resolutions and calls which will require follow-up and handle each appropriately.

* De-escalate situations involving dissatisfied customers, offering patient assistance and support.

* Accurately document all contacts per department standards/guidelines in the Customer Relationship Management (CRM) system.

* Accurately and consistently document (electronic database) and resolve Exempt Grievances (any expression of dissatisfaction that are not coverage disputes, disputed health care services involving medical necessity, or experimental or investigational treatment and that are resolved by the next business day following receipt).

* Interface with Grievance and Appeals, Claims, Enrollment, IT, Network Management, Pharmacy, Authorizations, and other internal departments to provide Service Excellence to our members.

* Help guide and educate members about the fundamentals and benefits of managed health care topics, to include managing their health and well-being by selecting the best benefit plan service options, maximizing the value of their health plan benefits, and choosing a quality care provider.

* Intercede with care providers (doctor's offices) on behalf of the member, assisting with appointment scheduling; connect members with internal Case Management Department for assistance as needed.

* Assist members in navigating , the Member Portal, and other health care partner online resources and websites to encourage/reassure them to use self- service tools that are available.

* Manage any issues through to resolution on behalf of the member, either on a single call or through comprehensive and timely follow-up.

* Research complex issues across multiple databases and work with support resources to resolve member issues and/or partner with others to resolve escalated issues.

* Provide education and status on previously submitted pre-authorizations or pre- determination requests for both medical and pharmaceutical benefits.

* Meet the performance goals established for the position in the areas of compliance, efficiency, call quality, member satisfaction, first call resolution, punctuality, and attendance.

* Always maintain a professional level of service to members.

* Always maintain confidentiality of information.

* Consistently support the Alliance's approach to Service Excellence by adhering to established department and company standards for all work-related functions.

* Interact positively with all Alliance Departments.

* Accurately and consistently document (electronic database) and resolve Exempt Grievances (any expression of dissatisfaction that are not coverage disputes, disputed health care services involving medical necessity, or experimental or investigational treatment and that are resolved by the next business day following receipt).

* Process MS Dept projects

* Serve as a back-up to manage the escalated calls.

* Perform other duties as assigned.

ESSENTIAL FUNCTIONS OF THE JOB

* Contacts: Receive, manage, and document telephone calls, emails, and other sources of contacts from members, potential members, and providers, and explain health plan benefits and plan rules. Describe the types of services the Alliance offers to the Member within the managed care system. Provide clarification about issues regarding patient and physician rights and how the plan operates.

* Conflict resolution: Resolve member problems/conflicts by convening with other departmental staff as needed.

* Member communications: Create and/or mail appropriate member materials and communications as needed.

* Computer: Perform ongoing data entry which assists in the maintenance of the Member Services department database to ensure data integrity.

* Comply with the organization's Code of Conduct, all regulatory and contractual requirements, organizational policies, procedures, and internal controls.

PHYSICAL REQUIREMENTS

* Constant and close visual work at desk or computer.

* Constant sitting and working at desk.

* Constant data entry using keyboard and/or mouse.

* Constant use of multi-monitor setup

* Frequent use of telephone and headset.

* Frequent verbal and written communication with staff and other business associates by telephone, correspondence, or in person.

* Frequent lifting of folders, files, binders, and other objects weighing between 0 and 30 lbs.

* Frequent walking and Standing

Number of Employees Supervised: 0

MINIMUM QUALIFICATIONS:

* Bachelor's degree or equivalent experience preferred.

* High school diploma, GED required.

* The ability to speak and understand-bilingual: Spanish/English, Cantonese/English, Vietnamese/English, Tagalog/English are required as designated.

* A bilingual proficiency exam will be administered to ensure the candidate possesses the appropriate skill level to meet requirements. The successful candidate must score 90% or higher.

MINIMUM YEARS OF ADDITIONAL RELATED EXPERIENCE:

* Minimum one year of direct customer service experience. Call center experience and managed care experience a plus

* Experience determining eligibility for financial assistance, insurance benefits, unemployment and/or other social services programs.

* Demonstrated knowledge expert of AAH Member Services policies and procedures

* Consistent record of meeting, maintaining, or exceeding monthly Departmental performance metrics.

* Consistent track record of documenting Service Requests accurately and clearly and monitoring open Service Requests to ensure responses and closure.

* Consistent record of high quality of work as demonstrated through call and documentation auditing, appropriate Call Disposition coding, as well as an overall acceptable monthly Member Satisfaction Survey result as assessed by Member Services Quality Specialist, MS Trainer and Member Services Supervisor.

* Demonstrated proficiency in current Customer Relationship Management (CRM) tool, phone system software Quality Management Solution, Pharmacy Benefits Management applications (PBM), Interpreter vendor scheduling software, delegate portal solutions and the Alliance's Member portal.

* Demonstrated ability to effectively handle the department's key special projects: Member Portal Request Processing, Kaiser PTE Requests, PCP retroactive and same month requests.

* Demonstrated ability to help members face-to-face in the field and/or at the Alliance offices (walk-ins). Also highly skilled at handling issues related to member bills, transportation set-up and benefit coordination with providers and pharmacy needs.

SPECIAL QUALIFICATIONS (SKILLS, ABILITIES, LICENSE):

* Ability to prioritize and adapt to changing situations in a calm and professional manner.

* Ability to maintain composure in stressful situations.

* Excellent problem-solving skills

* Ability to exhibit cooperation, flexibility, and provide assistance when talking to members, providers, and staff.

* Skill in basic data entry

* Ability to type 40 net words per minute: multi-task

* Manual dexterity to operate telephone, computer keyboard equipment.

* Speak English proficiently, clearly, and audibly.

* Memorize and retain information quickly; meet physical requirements

* Spell correctly

* Learn the policies, regulations, and rules applicable to business operations.

* Follow instructions, reason clearly, analyze solutions accurately, act quickly and effectively in emergency situations; operate office equipment including computers and supporting word processing, spreadsheet, and database applications.

* Excellent phone etiquette and ability to communicate clearly and concisely, both orally and in writing.

* Excellent interpersonal skills with the ability to interact with diverse individuals and flexibility to customize approach to meet all types of member communication styles and personalities.

* Strong verbal and written communication skills.

* Demonstrated ability to quickly build rapport and respond to members in a compassionate manner by identifying and exceeding member expectations (responding in respectful, timely manner, consistently meeting commitments).

* Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests, and identify the current and future needs of the member.

* Must be self-motivated and able to work with minimal supervision

* Must be team-oriented and focused on achieving organizational goals.

* Proficient problem-solving approach to quickly assess current state and formulate recommendations.

* Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions which members can understand and act upon.

* Proficient conflict management skills to include ability to resolve issues during stressful situations and demonstrating personal resilience.

* Ability to work regularly scheduled shifts within the Alliance's hours of operation including the training period, with scheduled lunches and breaks, flexibility to adjust daily schedules; and to work over-time and/or weekends as needed.

* Medical terminology knowledge preferred

* Ability to work within a broad systems perspective

* Experience in use of various computer systems software as well as Microsoft Windows, and Microsoft Suite, especially Outlook, Word, Excel.

* Must have reliable and stable internet connection for remote work (50-100 Mbps download speeds).

Employees who interact with members of the public may be required to be tested for Tuberculosis and fully vaccinated against COVID-19 and influenza. Successful candidates for those positions/ classifications may be required to submit proof of vaccination against influenza and/or COVID-19, a negative Tuberculosis test, or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the Human Resources department.

SALARY RANGE $22.88-$34.33 HOURLY

The Alliance is an equal opportunity employer and makes all employment decisions on the basis of merit and business necessity. We strive to have the best-qualified person in every job. The Alliance prohibits unlawful discrimination against any employee or applicant for employment based on race, color, religious creed, sex, gender, transgender status, age, sexual orientation, national origin, ethnicity, citizenship, ancestry, religion, marital status, familial status, status as a victim of domestic violence, assault or stalking, military service/veteran status, physical or mental disability, genetic information, medical condition, employees requesting accommodation of a disability or religious belief, political affiliation or activities, or any other status protected by federal, state, or local laws.

Annapolis Micro Systems, Inc. is the leader in COTS FPGA based computing. We have a unique and well-established product base and an exciting future in this growing market. Join our team of talented hardware and software professionals as we build and increase our presence in the Digital Signal Processing market space. Become a key part of a growing company able to design, manufacture, test, and support its own products.

As the Senior Design Engineer, you will develop, maintain and test high-performance FPGA computing systems. Your responsibilities will include designing behavioral VHDL/Java models, designing and testing VHDL/Java to interface between FPGAs and I/O devices, creating VHDL, Java, and C examples, and working with customers. You will work with leading-edge high-speed analog and digital interfaces, and a variety of hardware platforms including PCI Express, VME, VPX, Blade, and uTCA. You will also have the opportunity to interact directly with our customers in support of the many exciting applications they implement using the FPGA computing products that you have helped create.

Enjoy the benefits of working for a small privately-held company with on-site production test, manufacturing, hardware, and software design. The close coupling of all aspects of design and production under one roof allows us to create ultra-high performance products and systems at a rapid pace while maintaining the highest possible quality. Daily interaction with other departments provides a first-rate opportunity to further develop your career.

Join us and become part of the future of computing technology!

Essential Duties and Responsibilities

• Develop FPGA interfaces to SRAM/DRAM, Multi-Gigabit Transceivers, ADCs/DACs
• Create example applications showcasing features of our FPGA platforms
• Create digital logic cores using Java for use in our CoreFire software tool
• Create and maintain documentation for the interfaces and applications you develop
• Strive to continuously improve the quality and reliability of our products
• Work with customers to help them successful with our products
• Teach customers how to use our VHDL models framework and software
• Design for the latest and future Xilinx and Altera FPGAs
• Learn from and work side-by-side the world’s top-notch FPGA experts!

Requirements

• Bachelors Degree in Electrical or Computer Engineering
• Preferred Masters Degree
• Proficient in VHDL, Java, and C
• Experience in VHDL and hardware design
• Knowledge of Xilinx FPGAs, Altera FPGAs, EDA design tools and architectures
• Experience in VME, PCIe, Blade, VPX, and uTCA system
• US Citizenship

Wilmington, MA

6 month contract to hire

The Technologist performs specialized production duties to maintain and monitor the health, production and physical environment of animals within isolators, micro-isolator cages or barrier rooms. Provides training to departmental staff on all technical skills and Standard Operating Procedures (SOPs).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Has substantial understanding and knowledge to perform husbandry tasks, including supplying food, bedding, water and environmental enrichment.

Proficient at maintaining rat and mouse colonies, including setting up matings, weaning and sexing of offspring, genetic sampling of animals, processing samples and other technical tasks as required.

Proficient at handling rodents (mice and rats), including restraining of animals for collection of fecal pellets, ear/tail sampling as well as tagging animals for identification.

Has substantial understanding and knowledge to observe animals for any abnormalities or common health issues.

Has substantial understanding and knowledge to identify and select specific animals for customer shipments, genotyping, health monitoring, matings, transfers or other various tasks as needed.

Learn, understand, and comply with all Standard Operating Procedures (SOPs). Able to complete new processes/tasks with minimal instruction.

Strictly follow all animal welfare standards and biosecurity procedures necessary to maintain isolator integrity

and animal health status, including the proper sterilization and entry of supplies/animals into isolators.

Workload contains complex projects and requires judgement in resolving issues and/or in making

recommendations. Be detailed-oriented and enter accurate data entry into Internet Colony Management (ICM).

Ensure compliance with all local, state and federal laws governing the use of research animals.

Ability to collaborate with others to train and mentor on knowledge and skills learned.

Ability to self-organize, plan and execute daily tasks.

Perform general housekeeping and adhere to EHS, safety, and ergonomic procedures.

Has substantial understanding of using general computer skills and ability to quickly learn and master required computer programs, databases and other applications (i.e. ICM and Microsoft Office)

Engage in studies, special projects, efficiency improvements, engagement opportunities, etc.

Identify issues and recommend potential solutions to management.

Able to effectively apply and incorporate CRL DNA into day-to-day work.

Perform all other related duties as assigned.

MINIMUM QUALIFICATIONS

To qualify for this role, candidates must have one of the following combinations of educations/experience:

Bachelor’s Degree (B.A./B.S.) plus a minimum of 0-1 years of related experience.

Associate’s Degree (A.A./A.S.) plus a minimum of 1-2 years of related experience.

In addition:

Competent with using a tablet computer for data entry and communication (emails, IM’s, etc)

The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds.

The ability to communicate clearly and effectively.

Must possess a high level of initiative and ability to work with minimal supervision

Proficient in computers (IE: MS Office Suite)

Competent with using a tablet computer for data entry and communication (emails, IM’s, etc)

PREFERRED QUALIFICATIONS

AALAS certification at the ALATG.

Job Title: Front desk Administrative Assistant

Position Summary

The Front desk/customer service/ admin is responsible for serving in an administrative capacity by providing excellent customer service in the office and over the telephone.

Essential Duties & Responsibilities

• Answer incoming telephone calls-direct calls and take messages as needed.
• Provide customer service to homeowners and the general public.
• Perform a variety of administrative/clerical duties as needed such as data entry and scanning.
• Perform other duties as assigned.

Qualifications

EDUCATION & EXPERIENCE

• High school diploma or equivalent required.
• One to two years related experience/training.

LANGUAGE/MATH/REASONING ABILITY

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.
• Bilingual Spanish speaking required.
• Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Ability to apply common sense understanding to carry out simple one- or two-step instructions.

Ability to deal with standardized situations with only occasional or no variables.

COMPUTER SKILLS

• Basic personal computer skills including electronic mail, word processing, spreadsheet, graphics, etc.

Competencies

• Professional Maturity: The ability to separate emotional feelings from the real issues at hand.
• The ability to legitimately and objectively challenge the substance of our beliefs and biases of our observations.
• Responsibility: The ability to meet commitments made to yourself and others, keeping the promises you make, and acknowledging and accepting the choices you have made, the actions you have taken, and the results they have led to.
• Communication: The ability to write and speak effectively using appropriate convention based on the situation; actively listens to others, asks questions to verify understanding, and uses tact and consideration when delivering feedback to others.
• Flexibility: Demonstrate responsiveness and adaptability following change initiatives and demonstrates ongoing support for change efforts.
• Organized: Methodical and efficient in structuring tasks to be accomplished.
• Computer Savvy: The knowledge and ability to use computers and technology efficiently and effectively.
• Customer Service: The ability to demonstrate a series of activities designed to enhance the level of customer satisfaction.

JOB DESCRIPTION

• Job Knowledge/Technical Knowledge: Demonstrates a sound working knowledge of current role and the technical systems, applications and equipment used in performing this role and understands the impact this role has on other business functions within in the organization.
• Interpersonal Communication: Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation
• Manages Change: Demonstrates effectiveness and flexibility with changing environments, responsibilities, tasks, and people.
• Attention to Detail: Follows detailed procedures to ensure accuracy in the entry and reporting of data.
• Organization: Uses time efficiently by prioritizing and planning work activities.
• Integrity and Respect: Demonstrates upmost level of integrity in all instances and shows respect towards others and towards company principles.
• Teamwork: Shares key information with others involved in a project or effort, works in harmony to accomplish objectives, responds with enthusiasm to directives, and shows support for departmental and organizational decisions.
• Quality: Sets high standards and measures of excellence to ensure quality assurance in every aspect of work performed.
• Accountability: Takes personal responsibility and ownership for adhering to all company policies and procedures while also completing work timely and in accordance with performance expectations.

Physical Demands

• Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner.
• Close vision (clear vision at 20 inches or less).
• Sedentary physical activity performing non-strenuous daily activities of an administrative nature.
• Exerting up to 10 pounds of force occasionally to lift, carry, pull, or otherwise move objects.
• Manual dexterity sufficient to reach/handle items and work with the fingers.

Work Environment

• Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.
• Moderate noise (examples: business office with computers and printers, light traffic).
• Regular – Monday- Friday, 8:30am-5pm

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Summary

• 
  
• 
  

  The pharmacy team at Samaritan Health Services is looking for a Traveling Pharmacist to performs the duties of Pharmacist as prescribed by state and federal statutes as well as SHS policies. Duties include but are not limited to preparing and dispensing medication, assessing clinical status of patients (neonates, infants, pediatrics, adolescents, adults, and geriatrics), providing drug information to the medical team and educating patients. This position is eligible for a $3.00 per hour float differential to be paid on hours worked. Travel will be between Samaritan Hospital Pharmacy sites in the mid-Willamette Valley and central Oregon Coast. Shift times may vary and may include overnight shifts.

  
  
  

  Samaritan Health Services pharmacies are staffed by experienced pharmacists and pharmacy technicians who are the area's leading experts on thousands of medications. They make important decisions that help optimize a patient’s drug therapy and are dedicated to patient care.

  
  
  

  As a Pharmacist, you are required to hold current unencumbered Oregon Pharmacist Licensure. Previous hospital pharmacy experience preferred. Travel does include the GSR Pharmacy: If responsible for participating on the pharmacy code response team, then ACLS and PALS required.

  
  
  

  Thousands of your friends and neighbors make up Samaritan Health Services. We’re a not-for-profit network of hospitals, clinics, health services and health plans caring for more than 250,000 residents in the mid-Willamette Valley and central Oregon Coast. We work together to provide innovative medicine and world-class quality in a way that supports the values of the communities we serve. That includes caring for all people, regardless of your ability to pay.

  
  
  

  Important knowledge, skills and abilities for this position are listed below:

  
  
  
• Communication - Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss issues. Ability to perform group presentations and listen to and understand complex information and ideas.
  
• Computer Literacy - Knowledge of electronic equipment, computer hardware and software, including applications and programming. Ability to operate applications, write software, set up functions, enter data, and manipulate and process information.
  
• Social Perceptiveness - Ability to work with a diverse population from pediatrics to geriatrics. Basic understanding of age-related differences in caring for and/or communicating with patients and caregivers. Possess personal sensitivity to the needs and experiences of others and a non-judgmental attitude towards persons of differing standards, values, lifestyles, and ages.
  
• Team Building - Ability to work, function and communicate on a multi-disciplinary team. Possess the knowledge and skills to develop constructive and cooperative working relationships with others and maintain them over time. Demonstrates teamwork. Ability to assist and work well with others.
  
• Time Management - Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure. Ability to work independently with minimal supervision and demonstrate flexibility.
  
• Problem Solving - Ability to identify complex problems, review related information, employ creativity and alternative thinking to develop and evaluate options and implement solutions. Possess good judgment and decision-making skills
  
•  
  
• 
  EXPERIENCE/EDUCATION/QUALIFICATIONS
  
  
  • 
    
  • 
    Current unencumbered Oregon Pharmacist Licensure required.
    
    
  • 
    Previous hospital pharmacy experience preferred.
    
    
  • 
    
    All job offers are contingent upon the candidate passing a pre-employment/post offer drug screen.
    
    
  • 
    
    SHS Pharmacy Administration:
    
    
    • 
      
    • 
      
      Healthcare Provider Level BLS required within 90 days of hire.
      
      
    • 
      
      If responsible for participating on the pharmacy code response team, then ACLS and PALS are required within 90 days of hire.
      
      
    • 
      
      Outpatient Pharmacist (if applicable): Successful completion of Pharmacist Immunization Certification required within one (1) year of hire.
      
      
    
    
    
  
  
  
• 
  KNOWLEDGE/SKILLS/ABILITIES
  
  
  • 
    
  • 
    Communication - Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss issues. Ability to perform group presentations and listen to and understand complex information and ideas. 
    
    
  • 
    
    Computer Literacy - Knowledge of electronic equipment, computer hardware and software, including applications. Ability to operate applications, set up functions, enter data, and manipulate and process information.
    
    
  • 
    Social Perceptiveness - Ability to work with a diverse population from pediatrics to geriatrics. Basic understanding of age-related differences in caring for and/or communicating with patients and caregivers. Possess personal sensitivity to the needs and experiences of others and a non-judgmental attitude towards persons of differing standards, values, lifestyles and ages. 
    
    
  • 
    Team Building - Ability to work, function and communicate on a multi-disciplinary team. Possess the knowledge and skills to develop constructive and cooperative working relationships with others and maintain them over time. Demonstrates teamwork. Ability to assist and work well with others.
    
    
  • 
    Time Management - Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure. Ability to work independently with minimal supervision and demonstrate flexibility.
    
    
  • 
    Problem Solving - Ability to identify complex problems, review related information, employ creativity and alternative thinking to develop and evaluate options and implement solutions. Possess good judgment and decision making skills.
    
    
  
  
  
• 
  PHYSICAL DEMANDS
  
  
  • 
    
  • 
    
    

    Rarely
    
    (1 - 10% of the time)

    
    
    

    Occasionally
    
    (11 - 33% of the time)

    
    
    

    Frequently
    
    (34 - 66% of the time)

    
    
    

    Continually
    
    (67 – 100% of the time)

    
    
    

    WALK - INCLINE

    
    
    

    LIFT (Floor to Waist: 0"-36") 40 - 60 Lbs

    
    
    

    LIFT (Knee to chest: 24"-54") 20 - 40 Lbs

    
    
    

    LIFT (Knee to chest: 24"-54") 40 – 60 Lbs

    
    
    

    CARRY 2-handed, 40 - 60 pounds

    
    
    

    SQUAT Static (hold >30 sec)

    
    
    

    KNEEL (on knees)

    
    
    

    PULL (40 - 60 pounds force)

    
    
    

    WALK – LEVEL SURFACE

    
    
    

    LIFT (Floor to Waist: 0"-36") 0 - 20 Lbs

    
    
    

    LIFT (Floor to Waist: 0"-36") 20 - 40 Lbs

    
    
    

    LIFT (Knee to chest: 24"-54") 0 – 20 Lbs

    
    
    

    CARRY 2-handed, 20 - 40 pounds

    
    
    

    SQUAT Repetitive

    
    
    

    PULL (0 - 20 pounds force)

    
    
    

    PULL (20 - 40 pounds force)

    
    
    

    SIT

    
    
    

    CLIMB - STAIRS

    
    
    

    LIFT (Waist to Eye: up to 54") 0 - 20 Lbs

    
    
    

    LIFT (Overhead: 54" and above) 0 - 20 Lbs

    
    
    

    CARRY 1-handed, 0 - 20 pounds

    
    
    

    CARRY 2-handed, 0 - 20 pounds

    
    
    

    ROTATE TRUNK Sitting

    
    
    

    ROTATE TRUNK Standing

    
    
    

    REACH - Upward

    
    
    

    PINCH Fingers

    
    
    

    REACH - Forward

    
    
    

    MANUAL DEXTERITY Hands/wrists

    
    
    

    FINGER DEXTERITY

    
    
    

    STAND

    
    
    

    BEND FORWARD at waist

    
    
    

    GRASP Hand/Fist

    
    
    

    PUSH (0 - 20 pounds force)

    
    
    

    PUSH (20 - 40 pounds force)

    
    
    

    PUSH (40 - 60 pounds force)

    
    
    

    PUSH (60 or more pounds force)

    
    
    
  
  
  

Do you have a passion for leading technical and operational engagement within collaborative DCSA Approved Areas and mission-focused events involving key APL contributors and sponsors?

If so, we want you on our team in the Cyber Security and Technical Collaborative Centers (JAF) group within the National Security Analysis Department (NSAD).

We are seeking a motivated Technical Facilities Integrator who will provide professional level leadership in the technical and operational integration of NSAD’s specialized facilities, while coordinating system readiness and mission support activities across JHUAPL campus locations. In JAF, we are committed to developing innovative technical solutions that empower our staff, fostering an environment of creativity, autonomy, and independent thinking.

As a Technical Facilities Integrator, you will…

• Lead the concept design and implementation of the mission-support technical architectures, ensuring alignment with NSAD operational policy frameworks and DCSA compliance requirements - Examples include generative AI exercises, wargaming, modeling and simulation events, technical briefings, and sponsor engagements across classified and unclassified environments.
• Serve as a technical advisor, collaborating with Program, Project, and Operations Managers to define technical requirements, resource strategies and system integration roadmaps.
• Organize cross-functional operational teams, ensuring coordinated development of technical procedures, configuration baselines, and lifecycle management practices to strengthen mission technical capabilities.
• Provide on-site and live-event technical oversight, exercising independent judgment to diagnose and resolve complex issues in real time to ensure continuity during mission-critical activities.
• Lead the configuration, administration, and performance management of technical systems, including classified computing environments, video teleconferencing platforms, and audio/visual projection and switching systems.
• Partner on the architectural design, integration strategy, and long-term technology roadmap for the continuous improvement of telecommunications, network, and A/V systems across departmental technical facilities, ensuring secure, reliable, and mission-aligned operation of platforms such as XLeap/MeetingSphere, Zoom, Teams, AI agents, etc..
• Independently satisfy the design, deployment, and reconfiguration of technical systems and facility layouts to support evolving operational requirements, providing oversight of implementation activities to ensure technical and security alignment.
• Provide oversight and performance strategy for the optimization of display, visualization, and collaborative systems to enable high quality technical presentations and mission activities.
• Define enterprise validation protocols, acceptance criteria, and performance benchmarks for mission-critical visualization and collaborative systems.
• Lead pre-event resource collaboration, requirement composition, and system validation including hardware and software configuration, testing, and performance assurance, to guarantee readiness and reliability during live operations.
• Develop and manage the model for lifecycle planning, configuration standards for electronic support tools, network components, and A/V hardware, ensuring systems are documented, maintained, and aligned with operational and security requirements.
• Collaborate with Facility Managers, Project Managers, and Senior Program Managers to evaluate, pilot, and enhance emerging collaborative and visualization technologies that advance mission execution and sponsor engagement capabilities.

You meet our minimum qualifications for the job if you have...

• A Bachelor’s degree in Engineering, Information Technology, Cybersecurity, Technical Facilities/Operations, Computer Science, or equivalent relevant experience.
• At least three years of relevant experience supporting the design, integration, configuration, or deployment of computing, network, audio/visual, or telecommunications systems, ideally within a classified environment, and working knowledge of NISPOM regulations.
• Knowledge of telecommunications and collaboration technologies, including their integration, performance management, and use within mission-focused environments (e.g., Zoom, Teams, AI agents, XLeap/MeetingSphere or equivalent systems).
• Ability to provide operational oversight and technical guidance for multiple facility-based technical events in a dynamic, fast-paced setting.
• Strong analytical, troubleshooting, communication, and problem-solving skills that support independent decision-making in complex technical environments.
• Proficiency in managing and optimizing audio, visual, and teleconferencing system capabilities to support mission and sponsor needs.
• Ability to independently analyze technical or program-related requirements and develop solutions or processes to address operational and logistical challenges.
• Familiarity with security requirements and standards under the cognizance of the Defense Counterintelligence and Security Agency (DCSA).
• Willingness to work full time in a DCSA Approved Area/Closed Area on site.
• The ability to obtain an Interim Secret security clearance by your start date and ultimately obtain a Secret clearance. If selected, you will be subject to a government security clearance investigation and must meet eligibility requirements for access to classified information (U.S. citizenship required).

You'll go above and beyond our minimum requirements if you have...

• A Master’s degree in Engineering, Information Technology, Cybersecurity, Technical Facilities/Operations, Computer Science, or another related field.
• Extensive knowledge and expertise in the integration, optimization, and performance management of telecommunication systems and virtual collaboration platforms such as Zoom and Teams.
• A solid understanding of and experience with DCSA security requirements and standards, and their application within secure technical environments.
• An active Secret or higher-level security clearance.

#LI-AG1

Why Work at APL?

The Johns Hopkins University Applied Physics Laboratory (APL) brings world-class expertise to our nation’s most critical defense, security, space and science challenges. While we are dedicated to solving complex challenges and pioneering new technologies, what makes us truly outstanding is our culture. We offer a vibrant, welcoming atmosphere where you can bring your authentic self to work, continue to grow, and build strong connections with inspiring teammates.

At APL, we celebrate our differences of perspectives and encourage creativity and bold, new ideas. Our employees enjoy generous benefits, including a robust education assistance program, unparalleled retirement contributions, and a healthy work/life balance. APL’s campus is located in the Baltimore-Washington metro area. Learn more about our career opportunities at   

All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, physical or mental disability, genetic information, veteran status, occupation, marital or familial status, political opinion, personal appearance, or any other characteristic protected by applicable law. APL is committed to providing reasonable accommodation to individuals of all abilities, including those with disabilities. If you require a reasonable accommodation to participate in any part of the hiring process, please contact 

The referenced pay range is based on JHU APL’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level with consideration for internal parity. For salaried employees scheduled to work less than 40 hours per week, annual salary will be prorated based on the number of hours worked. APL may offer bonuses or other forms of compensation per internal policy and/or contractual designation. Additional compensation may be provided in the form of a sign-on bonus, relocation benefits, locality allowance or discretionary payments for exceptional performance. APL provides eligible staff with a comprehensive benefits package including retirement plans, paid time off, medical, dental, vision, life insurance, short-term disability, long-term disability, flexible spending accounts, education assistance, and training and development. Applications are accepted on a rolling basis.