Red Thread Hotels Jobs in Usa

We are seeking a driven Business Travel Sales Manager to lead strategic sales efforts and grow corporate travel business for our luxury boutique hotel. This role focuses on building relationships with corporate clients, driving revenue through targeted sales strategies, and leveraging Marriott platforms to increase visibility and bookings.

The ideal candidate is a relationship builder with strong market knowledge, a passion for hospitality, and a proven track record of converting prospects into long-term business partnerships.

We specialize in lifestyle boutique hotels and restaurants, where exceptional food, beverage, and hospitality come together to create unforgettable guest experiences. Every detail matters—from thoughtfully designed spaces to personalized service that engages all five senses.

Our teams are passionate storytellers who bring our hotels and restaurants to life within the communities we serve. If you thrive in a creative, collaborative environment where innovation and excellence are the standard, we invite you to join our team of Experience Curators.

• Develop and execute strategic plans to grow Business Travel (BT) revenue
• Build and maintain relationships with corporate travel managers, travel buyers, and key accounts
• Identify new corporate opportunities through networking and local market engagement
• Collaborate with hotel leadership and revenue teams to align sales strategy and revenue goals
• Leverage Marriott systems and programs to maximize hotel exposure and drive bookings
• Manage the sales cycle from prospecting through closing and account management
• Track and report on sales activity, performance, and market trends

You’ll thrive here if you believe:

• Innovation means challenging the status quo and continuously improving
• The smallest details create the most memorable guest experiences
• Hospitality is about cultivating meaningful moments for both guests and colleagues
• Hotels and restaurants play an important role in the communities they serve
• Creativity and collaboration drive exceptional results

• Building relationships and networking within the local business community
• Driving strategic sales efforts alongside hotel leadership
• Leveraging Marriott programs and platforms to increase visibility
• The satisfaction of turning prospects into confirmed business

• Proven Business Travel sales experience in full-service, four-diamond, or luxury boutique hotels
• Exceptional communication and relationship-building skills
• A results-driven mindset with the ability to achieve and exceed sales goals
• Familiarity with Marriott systems, including Lightspeed and CI/TY

• Bachelor’s degree preferred
• OR 3+ years of Business Travel sales experience
• No licenses or certifications required

LOCATION

The Lodge at Torrey Pines

Step into the timeless craftsman charm of The Lodge at Torrey Pines. Overlooking the world-renowned Torrey Pines Golf Course with views of the Pacific Ocean, the AAA Five Diamond rated resort features 170 rooms and suites, 2 restaurants, a full-service spa, versatile meeting spaces, and unprecedented service.

The Lodge at Torrey Pines is owned by Evans Hotels, LLC, a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally. We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities.

SUMMARY

The Guest Services Manager (”Gestión de la Experiencia del Huésped”) delivers personalized, attentive service that exceeds guest expectations while upholding the highest standards of the hotel. This key leadership role oversees the daily operations of Valet, Concierge, Courtesy Car Drivers, Door Attendants, Bell Staff, and the Front Desk. The position ensures seamless coordination, exceptional guest satisfaction, and operational excellence throughout all front-of-house departments.

PAY & PERKS

• Compensation: $70,304 - $80,000 DOE**
• Earn $1000 for Culinary, Engineering, Housekeeping, and $350 for all other roles for each hired referral at any Evans Hotels property.
• Discounted Hotel Rooms for you, family and friends.
• Free Employee Parking and/or discounted MTS Pronto card.
• Free Meals & Refreshments during working shifts.
• Career advancement opportunities!
• Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
• Discounts on cell phone bills, shoes, gym memberships, and more!

ESSENTIAL DUTIES

• Project a polished, professional appearance and demeanor at all times, consistently upholding hotel standards and creating a welcoming atmosphere for guests.
• Engage frequently with guests and team members to ensure expectations are met and exceeded. Lead effective guest recovery efforts when needed to maintain service excellence.
• Oversee Valet operations, ensuring prompt, secure vehicle handling and strict adherence to safety and operating procedures.
• Supervise the Bell Services team to ensure luggage handling, guest escorting, room orientation, and lobby presence are performed at luxury hotel standards.
• Support the Concierge team in fulfilling guest requests and coordinating pre-arrival planning for exceptional, personalized experiences.
• Lead and support door attendants, bell attendants, valet, concierge, and front desk staff. Provide training, communicate performance expectations, assist with scheduling, and address associate concerns.
• Ensure all front-of-house operations are well-coordinated through clear communication with all relevant departments.
• Develop and maintain a robust guest history and VIP recognition program.
• Maintain effective communication systems through logs, shift notes, and team meetings.
• Ensure all public areas and equipment are clean, well-maintained, and consistent with luxury hotel standards.
• Promote a safe and secure environment by supporting emergency and safety procedures.
• Perform additional duties as assigned by the leadership team.
• Monitor guest feedback platforms (Medallia) to identify trends and implement corrective or celebratory actions.
• Foster a collaborative, respectful work culture.
• Maintain in-depth knowledge of resort amenities, local attractions, and upcoming events to support the team.
• Performs additional duties and responsibilities as directed by the leadership team.

QUALIFICATIONS

• At least 3-5 years of relevant experience and/or training.
• Previous similar position in a luxury, Forbes-rated hotel, or similar business entity preferred.
• A combination of experience, education, and/or training may be substituted for either requirement.
• Experience running shifts, scheduling, performance management, problem-solving, guest servicing and running day-to-day operations.
• In-depth knowledge of Forbes or AAA Five Diamond service standards preferred.
• Availability to work on weekends and holidays is required.
• Must have an unexpired and valid driver's license with no recent violations.
• For insurance purposes, candidates must be over 21 years of age.
• Proficiency with hotel PMS systems (e.g., Opera or similar) and guest feedback platforms (e.g., Medallia or comparable systems).
• Strong working knowledge of Microsoft Office Suite (Word, Excel, Outlook).
• Ability to maintain a friendly, team-oriented, positive attitude and a professional appearance at all times.
• Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 25 lbs.
• The following position will be filled in accordance with the process set forth in California Labor Code Section 2810.8 and San Diego Municipal Code 311.0101 et. seq.

**The pay scale posted is the salary or hourly wage range that the employer reasonably expects to pay for the position during the first year of employment. The posted range does NOT include potential additional types of compensation, such as gratuities, service charges, commissions, or bonuses. Actual compensation offered may fluctuate based on qualifications and/or experience.

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Best Western Honolulu, HI

The House Attendant is responsible for the maintenance and cleanliness of all assigned areas and equipment. He/she is also responsible for delivering items to guestrooms (express checkout, newspapers property specific, etc.).

• Buff marble floors daily according to hotel standards.
• Shampoo carpets in the public areas according to hotel standards.
• Shampoo furniture as needed.
• Handle all requests for luggage assistance in a friendly, efficient and courteous manner.
• Handle items for \"Lost and Found\" according to hotel standards.
• Clean guestrooms as needed.
• Have knowledge of and assist in all emergency procedures.
• Maintain hotel equipment in proper working order.
• Maintain storage of hotel equipment in proper area.
• Complete special projects as assigned by the Housekeeping Manager.
• Ensure overall guest satisfaction.

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

The Security Supervisor needs the ability to communicate effectively, be self-motivated, foster teamwork, and be prompt. The Security Supervisor assists the Security Manager and Director of Security in the protection of the hotel, its guests, employees, and property. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP'S).

Responsibilities

• Maintain a relationship with local law enforcement agencies and assistance whenever needed.
• Maximize security effectiveness by coordinating proper security patrols in all areas.
• Handle all incidents with discretion.
• Keep Rooms Division and Hotel Manager informed of all incidents that may affect Hotel operation security related or not.
• Keep Hotel Emergency Procedures updated.
• At the Direction of the Director of Security, develop Policy & Procedures and make suggestions on how to improve security functions effectively.
• Familiarize all company policies as well as sections of local laws relating to basic security matter.
• Supervise all security personnel.
• Complete performance reviews and evaluations.
• Develop in-service training programs for security and non-security personnel.
• Ascertain that all safety and loss prevention checklists have been completed.
• Complete safety committee reports and to forward the same to corporate office.
• Use the SafeLok Locking Systems, Salient Video Management System, El Safe, etc.
• Enforce application of Biltmore's energy conservation program.
• Be knowledgeable of MSDS program.
• Maintain department budget and payroll.
• Maintain open communications with all department heads.
• Attend (when possible) various department monthly meetings.
• Maintain on-going Security Loss Prevention Shopping Service.

Requirements

Experience and Education Required

• High school diploma or equivalent with completion of 54 college credits from an accredited university or college recognized by the U.S. Department of Education required (A.A./B.A. in Criminal Justice or related field; Advanced Degree Preferred.
• Minimum three years of Law Enforcement experience; or, five years in a management position in the hospitality or corporate field.

Skills Required

• Must be able to:
• Speak, read, write and understand the English language.
• Compute accurate mathematical calculations.
• Provide legible communication and directions.
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Think clearly, remaining calm and resolving problems using sound judgment.
• Follow directions thoroughly.
• Understand guest's service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent resort data.
• Use a computer keyboard and possess basic typing skills.
• Possess moderate to advanced computer skills.
• Work in a dynamic and constantly changing environment.
• Adept to multitasking.

Physical Demands

• Must be able to:
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
• Stand, sit, or walk for an extended period of time or for an entire work shift
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Use, carry, and operate all necessary office equipment using finger dexterity.
• Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
• Visually look at a computer for extended periods of time.
• Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.
• Work knowing it may involve an element of person danger.
• Use psychomotor coordination to operate a vehicle.
• Have binocular and monocular vision of no more than 20/100 uncorrected and 20/30 or better corrected.

Success Criteria

• Team Player
• Demonstrates co-operation within the team and with other departments
• Listens carefully and works well with others
• Has a positive influence on others in the team and clearly enjoys working with people
• Guest Focused
• Anticipates guests' needs and is sensitive to people from all cultures
• Has a natural, warm smile and a friendly and passionate approach
• Demonstrates confident, helpful and genuine behavior with internal and external guests
• Delivers their Best
• Has energy and sense of urgency for his/her work
• Resourceful, makes things happen and looks for ways to work more efficiently
• Always looks their best and acts appropriately (e.g. approaching guests, body language)
• Composed
• Able to stay calm under pressure
• Demonstrates maturity and ability to cope with the unexpected
• Never lets personal feelings interfere with delivering the highest standards
• Trustworthy and responsible
• Excellent records of attendance and punctuality
• Is reliable and demonstrates the ability to work without supervision
• Demonstrates a high level of personal integrity, honesty and trust
• Time Management
• Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities
• Makes decisions in a timely manner
• Listening
• Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees

Licenses or Certifications

• A Florida Driver's License is required.
• State of Florida Certified Police Officer certificate is preferred

Standard Specifications

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.

The employee will actively follow The Biltmore Hotel policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations.

This document does not create an employment contract, implied or otherwise, other than an \"at will\" employment relationship.

Grooming

All employees must maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards.

Come join Highgate for the summer in one of our dynamic internships! Our interns have the opportunity to work in multiple departments within Operations. You will learn about the hospitality industry while working in a fun and fast-paced environment. Submit your resume today for consideration! Specific hotel placement will be discussed upon submission of an internship offer.

The Renaissance Hotel Las Vegas is seeking an Operations Intern for summer of 2026.

• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.

• We are looking for individuals who possess a high level of attention to detail and a strong work ethic.
• This role has direct involvement with both management and employees and strong communication skills are required.
• Applicants must also have the ability to multi-task in a fast-paced environment, have the confidence to provide feedback to management and have strong follow through.
• This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays.

Pay Range: $20/hr

• Clean and service guest rooms in accordance with hotel procedures
• Leave the guest rooms in a uniform arrangement as determined by housekeeping leadership
• Communicate efficiently with internal and external customers to help guests with problems, collect accurate information, and occasionally diffuse anger
• Restock all necessary linens and amenities according to the guest room legend
• Report status of rooms cleaned
• Report to supervisor about any damage, hazards, and repairs of items in the room or about the room itself
• Keep corridors and service areas clean and neat
• Bring linens and garbage to proper areas
• Update daily room master worksheet before breaks, lunch, and end of shift
• Perform deep cleaning of rooms twice yearly
• Respond to guest requests in a timely manner
• Assume responsibility of all assigned rooms each day
• Other duties as assigned
  
  

• High School Diploma or high school equivalent preferred
• Previous cleaning experience preferred
  
  

• Proficient knowledge of housekeeping and hotel policies, cleaning procedures, sanitation standards, and use of cleaning chemicals
• Knowledge of proper linen care, bed-making techniques, and room presentation standards
• Knowledge of OSHA safety standards in regard to working with chemicals
• Awareness of hotel services and amenities to assist guests with inquiries
• Understanding of health and safety regulations, including handling biohazard materials and hazardous cleaning agents
• Ability to ensure rooms are cleaned, stocked, and presented to brand standards
• Capability to efficiently complete assigned rooms within required timeframes
• Ability to professionally and courteously interact with guests when needed
• Clear understanding of instructions and ability to report maintenance or security concerns
• Keeping cleaning supplies, carts, and storage areas well-stocked and orderly
• Ability to handle last-minute room changes or urgent guest requests
• Identifying and addressing guest concerns or room maintenance needs proactively
• Ability to stay focused and complete tasks efficiently with minimal supervision
• Team Collaboration: Willingness to work with fellow housekeeping and hotel staff to ensure seamless operations
• Discretion and Professionalism: Respecting guest privacy and confidentiality at all times
• Ability to work in a physically demanding environment, and work with chemical cleaning products that could contain allergens
• Ability to understand and communicate in Spanish and English
  
  

• Ability to reach, crouch, kneel, stand or be on your feet, kneel and bend for extended periods of time
• Regularly work in adverse conditions and required to use protective equipment to prevent exposure to hazardous materials as well as an office environment and may be required to walk on slippery and uneven surfaces
• Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)
  
  

• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks
  
  

We are seeking a Director of Revenue Management to join the Hyatt Centric Delfina, Santa Monica team.

As a member of the Executive Committee, this role champions and implements market strategies that deliver products and services that meet or exceed the needs and expectations of our target guests and property colleagues.

The Director of Revenue Management is responsible for identifying and maximizing revenue opportunities across transient, group, and contracted business, while recommending and maintaining pricing, positioning, and inventory controls across all channels. The role also leads forecasting, opportunity analysis, and the processes that maximize revenue and profit from existing and future demand.

Key Responsibilities

Pricing, Inventory, and Channel Management

• Establish pricing levels across all segments and room types; own daily pricing and inventory processes.
• Set and manage yield controls and rate restrictions to maximize revenue across all distribution channels.
• Ensure all distribution channels have accurate content, rate loading, and inventory maintenance; conduct audits to confirm sell strategy is correctly applied in all channels.
• Monitor and analyze competitors daily and weekly through shop reports and online sources to identify selling strategies and market trends.
• Develop and maintain relationships with OTA market managers and other local revenue leaders to optimize opportunity and share best practices.
• Maintain accurate reservations system information; oversee the maintenance of systems that support revenue management, including CRS, RMS, PMS, and Sales and Catering platforms.

Forecasting, Budgeting, and Performance Management

• Build and maintain accurate short- and long-term forecasts, including weekly forecasts, 30-60-90 day forecasts, in-month updates, and full-year outlooks.
• Develop room revenue forecasts using macro and microeconomic variables, local demand generators, and unconstrained demand analysis to determine optimal business mix.
• Lead the annual budgeting and pricing process; prepare the annual rooms revenue budget.
• Lead annual STR Index goal setting; monitor RevPAR index and provide weekly and monthly performance analysis.
• Accountable for forecast accuracy and clear communication of trends, risks, and opportunities to stakeholders.

Group, Contract, and Sales Strategy Support

• Oversee evaluation of all contracted opportunities (group, wholesale, corporate negotiated) in partnership with Sales, enabling speed of response while maximizing profitability.
• Maintain group pickup and cutoff reporting; communicate with Sales on upcoming cutoff dates, pickup pacing, and strategy adjustments.
• Establish and communicate sales strategy for day, week, month, and rolling 12 months, and ensure strategy changes are reflected in calendars and sales tools.

Reporting, Meetings, and Stakeholder Communication

• Prepare and analyze market segmentation, production, source contribution, pickup, and pace reports to support decision-making.
• Lead weekly revenue strategy and revenue management meetings; prepare required reporting for related meetings and forums.
• Prepare monthly and or quarterly presentations for ownership and senior stakeholders.
• Communicate brand initiatives, demand insights, and market analyses to hotel leadership and cross-functional teams.
• Monitor occupancy fluctuations and communicate with operational leaders to support staffing efficiency and service delivery.
• Review daily performance and the daily flash report for accuracy; analyze actual results versus potential and summarize key takeaways for business review meetings.

Team Leadership and Professional Standards

• Actively develop and coach team members, ensuring opportunities to grow revenue management and leadership skills through training, mentorship, and industry engagement.
• Maintain confidentiality of sensitive information and operate with strong attention to detail and follow-through.
• Approach all guest and colleague interactions with professionalism, courtesy, and a service-oriented mindset.
• Perform other duties as requested by management in support of business needs.

Digital and Distribution Support

• Partner with marketing and distribution stakeholders on revenue-driving initiatives such as paid search, email campaigns, and advertising programs where applicable.

Skills and Knowledge

• Strong analytical capability with the ability to interpret complex data from multiple sources and translate insights into clear actions.
• Advanced Excel skills (macros preferred), and proficiency with Microsoft Word and PowerPoint.
• Deep familiarity with hotel performance and market intelligence tools, including STR and platforms such as Agency360, Demand360, and OTA insight tools.
• Working knowledge of third-party extranet sites and distribution systems; disciplined approach to accuracy and controls.
• Ability to present ideas and recommendations in a concise, well-organized way, including experience with ownership presentations.
• Effective ability to supervise, motivate, and develop teams; strong collaboration across Sales, Marketing, Operations, and Finance.

Systems Experience – candidates without prior Hyatt experience will not be considered.

• Hyatt Reserve & RMT required.
• Hyatt Envision required.
• Opera PMS required.
• IDeaS RMS required.

Qualification Standards

• Bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related field preferred.
• Minimum 4 years of revenue management experience in a hotel environment; 5 or more years of progressive experience preferred.
• Qualified candidates must have previous working experience using Hyatt systems. (candidates without this experience will not be considered)
• Proven track record of delivering strong commercial results and innovative, market-leading strategies.
• Ability to work quickly and effectively in a high-pressure environment; excellent time management skills.
• Clear verbal and written communication skills, strong attention to detail, and consistent follow up.

Physical Requirements

• Flexible schedule and extended hours may be required, including during peak business periods and pre-opening milestones.
• Light work: exerting up to 20 pounds of force occasionally, and up to 10 pounds of force frequently to lift, carry, push, pull, or otherwise move objects.

General Requirements

• Maintain regular attendance in compliance with property standards and scheduling needs.
• Maintain high standards of professional appearance and grooming, including wearing a name tag when required.
• Effectively listen to, understand, and clarify concerns raised by guests and colleagues.
• Multi-task and prioritize competing deadlines and departmental functions.
• Support safe and efficient hotel operations by complying with policies and procedures.

EOE

• Deliver food and beverages to guest rooms promptly and professionally
• Ensure accuracy of orders, presentation, and adherence to hotel service standards
• Set up and serve meals in a courteous and efficient manner
• Present and answer guest inquiries regarding food and beverages including allergens and special requests.
• Maintain cleanliness and organization of in-room dining trays, carts, and work areas
• Handle guest requests and concerns promptly to ensure satisfaction
• Follow all health, safety, and sanitation guidelines
• Collect payments accurately when required
• Retrieve and clear trays from guest rooms and hallways in a timely manner
• Collaborate with kitchen and other departments to ensure seamless service
• Uphold hotel policies, procedures, and brand standards in all interactions
• Other duties as assigned
  
  

• High School Diploma or equivalent preferred
• Six months related experience required
  
  

• Strong knowledge of food and beverage menus, including ingredients and preparation methods
• Basic knowledge of wine, food and cooking methods
• Ability to provide exceptional guest service with professionalism and attention to detail
• Excellent verbal communication and active listening skills
• Strong organizational and time management abilities
• Ability to handle multiple orders efficiently and accurately
• Knowledge of proper food handling, safety, and sanitation standards
• Familiarity with point-of-sale (POS) systems and order-taking procedures
• Ability to lift and carry trays, carts, and other items safely
• Strong problem-solving skills to address guest concerns promptly
• Ability to work independently and as part of a team in a fast-paced environment
• Basic math skills for processing payments and handling gratuities
• Professional appearance and adherence to uniform and grooming standards
• Ability to remain calm and composed under pressure
• Flexibility to work various shifts, including nights, weekends, and holidays
• Understanding of hotel policies, services, and room layouts to assist guests effectively
  
  

• Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
• Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
• Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)
  
  

• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks
  
  

• Paid Time Off Programs
• Employee Ski Pass
• Other company perks
  
  

About the Company

Hotels at Home has over 20 years of experience bringing the luxury hotel experience directly to guests' homes. We partner with the world's leading hotel brands—including Hilton and Accor—as well as celebrity brands like Love01 (John Legend), Loved01 (Chrissy Teigen), and Wade (Dwyane Wade) to deliver premium bedding, linens, and amenities that recreate the comfort and quality of a five-star hotel stay. As a global e-commerce and logistics company, we manage complex multi-brand operations across the US, Canada, Europe, and Asia, serving millions of customers who want to bring that hotel feeling home. Our entrepreneurial culture combines agility and innovation with sophisticated technology and operations that rival the largest e-commerce companies.

About the Role

We're looking for a motivated, detail-oriented Junior Logistics & Operations Coordinator to support our growing logistics and warehouse operations. This role is ideal for someone early in their career who is eager to learn how products move from purchase order to warehouse to customer—and who wants hands-on exposure across logistics, operations, purchasing, and marketing.

You'll play a key role in supporting bed and bedding logistics, coordinating warehouse activities, managing data and documentation, and collaborating with multiple teams across the business. This is a fast-paced, high-visibility role with real opportunity to grow into more senior logistics or operations positions.

This role is positioned as execution-first, learning-rich.Cross-functional exposure is a feature, not scope creep. You'll have clear accountability with room to grow into logistics, operations, or supply chain management as you develop your skills and demonstrate ownership.

Responsibilities

Logistics & Data Support

• Enter and maintain shipment, order, and inventory data in internal systems with high accuracy
• Assist with tracking inbound and outbound shipments and delivery timelines across multiple carriers
• Support documentation for domestic and international shipments
• Help monitor logistics issues and escalate delays or discrepancies as needed
• Maintain organized records related to shipping, receiving, and inventory operations

Warehouse & Operations Coordination

• Assist in setting up projects for picking, packing, and shipping within the warehouse
• Coordinate with warehouse staff to ensure orders are prepared accurately and on time
• Support basic scheduling for inbound and outbound shipments
• Help maintain organized records related to warehouse operations and logistics workflows
• Ensure smooth daily execution of warehouse and fulfillment operations

Cross-Functional Collaboration

• Work closely with the purchasing team to support inbound product flow and inventory needs
• Collaborate with warehouse and operations teams to ensure smooth daily execution
• Partner with the marketing and creative team on product launches, samples, and timelines
• Communicate clearly across teams to keep projects moving forward
• Support coordination between operations, logistics, purchasing, and brand teams

Process & Improvement Support

• Help document processes and identify opportunities to improve efficiency
• Support reporting related to logistics, inventory, and operations performance
• Take on special projects that expose you to different parts of the business
• Contribute ideas for streamlining workflows and reducing manual work
• Learn and adapt to new tools and systems as the business scales

Qualifications

Core Qualifications

• Recent graduate or early-career professional (0–2 years experience)
• Bachelor's degree in Supply Chain, Operations, Business, Logistics, or a related field (or equivalent experience)
• Highly organized, detail-oriented, and comfortable working with data
• Comfortable with basic data entry and working in spreadsheets (Excel/Google Sheets)
• Strong attention to detail and follow-through

Personal Qualities

• Quick learner who enjoys juggling multiple priorities and adapts quickly to new systems
• Strong communicator who's comfortable working with different teams and levels of the organization
• Curious and proactive—excited to take ownership rather than wait for instructions
• Execution-focused with ability to manage multiple tasks and deadlines simultaneously
• Willingness to work in a hands-on, operational environment

Bonus Qualifications

• Internship or coursework related to supply chain, logistics, or operations
• Exposure to warehouse, fulfillment, or inventory systems
• Interest in learning about international shipping and freight logistics
• Spanish/English bilingual (highly valued for coordinating with warehouse teams and operations partners)
• Experience with project management or collaboration tools

Pay Range and Compensation Package

Compensation Range: $50,000 - $65,000 (based on experience, systems comfort, and ownership demonstrated)

Equal Opportunity Statement

Note: Most operations team members are Spanish-speaking, creating an inclusive and diverse operational environment. Bilingual candidates are strongly encouraged to apply.

Company Description

The Margaritaville Hotel Kansas City is now open, bringing a relaxed island-inspired escape to the heart of the Midwest. The hotel features 228 thoughtfully designed guestrooms and suites, each reflecting Margaritaville’s signature style inspired by the sea, sand, sun, and sky.

Guests can enjoy a variety of resort-style amenities, including an outdoor pool, family-friendly entertainment and activities, flexible meeting and event spaces, family arcade, and a retail shop. The property also features restaurants and bars, offering vibrant dining experiences that capture the brand’s laid-back spirit.

Designed to blend relaxation with entertainment, Margaritaville Hotel Kansas City provides a unique hospitality experience for travelers, event guests, and locals alike.

Role Description

At Margaritaville, we don’t just host events — we create island-inspired experiences where the vibe is relaxed, the service is exceptional, and every celebration feels like an escape.

We’re looking for a Banquet Manager who can lead the crew, bring energy to every event, and deliver unforgettable guest experiences. If you thrive in a fast-paced environment, enjoy bringing events to life, and know how to keep the good times rolling while maintaining top-tier service standards, this might be the perfect opportunity.

What You’ll Do

• Lead, train, and inspire banquet team members to deliver exceptional guest service
• Oversee event setup, execution, and breakdown to ensure seamless operations
• Partner with Sales, Culinary, and Event Planning teams to bring each event vision to life
• Ensure all banquet functions meet company standards for quality, presentation, and service
• Manage staffing levels, scheduling, and labor controls
• Monitor banquet inventory, equipment, and supplies
• Maintain compliance with health, safety, and sanitation standards
• Address guest feedback promptly and professionally
• Uphold and promote the Margaritaville culture and brand standards

Qualifications

• 2+ years of banquet or event management experience (hotel or resort preferred)
• Strong leadership and team development skills
• Excellent organizational and multitasking abilities
• Ability to work flexible hours, including nights, weekends, and holidays
• Knowledge of food & beverage operations and service standards
• Strong communication and problem-solving skills
• A true passion for hospitality and creating memorable guest experiences
• Customer Satisfaction and Customer Service skills to ensure client needs are prioritized and guests have an exceptional experience
• Expertise in Food & Beverage operations, including knowledge of banquet event preparation, menu planning, and service standards
• Experience in Hiring and staff management, including the ability to lead, train, and mentor teams
• Strong organizational and time management skills with an ability to multitask and adapt to a fast-paced environment
• Previous experience in hospitality or event management required