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Job Title- Sr Data Center Implementation Engineer (VMware & Cisco UCS)
Work Location: Full Onsite Bethesda, Maryland
Visa: USC, GC Only
Interview Process: Video
Rate:- $65/hr on W2(Some flexibility)
Key Responsibilities:
VMware Infrastructure Deployment & Migration:
Design, implement, and manage VMware vSphere and vCenter environments.
Plan and execute the migration of VMware ESXi workloads to VMware Cloud Foundation (VCF).
Use VMware tools and best practices to facilitate seamless migration from ESXi to VCF, ensuring minimal downtime and no data loss.
Configure and optimize VMware ESXi hosts, clusters, and virtual machines on VCF platforms for performance and scalability.
VMware Cloud Foundation (VCF) Management:
Oversee the deployment and management of VMware Cloud Foundation (VCF), integrating it with existing VMware environments.
Manage and maintain VCF components, including vSphere, vSAN, NSX, and vRealize Suite, to provide a fully automated cloud infrastructure platform.
Monitor VCF health, capacity, and performance, and provide recommendations for optimization.
Cisco UCS Management:
Implement, configure, and maintain Cisco UCS hardware, including servers, fabric interconnects, and chassis.
Create and manage server profiles and policies within Cisco UCS Manager.
Troubleshoot and perform firmware upgrades on Cisco UCS components, ensuring seamless integration with VMware.
Storage Solutions:
Implement and maintain storage solutions within VMware environments, including SAN/NAS and VMware vSAN.
Integrate storage into VMware clusters, ensuring redundancy, high availability, and performance.
Provide support for storage provisioning, LUNs, datastores, and VMware storage policies.
Automation & Scripting:
Leverage automation tools such as PowerCLI, Ansible, or Python to streamline VMware and Cisco UCS operations.
Automate common tasks and configuration changes to improve efficiency and reduce manual effort.
Project Implementation & Delivery:
Collaborate with cross-functional teams to ensure smooth and timely delivery of IT infrastructure projects.
Assist in the creation of project timelines, risk assessments, and detailed implementation plans.
Provide high-level and granular configuration documentation for systems and solutions.
Support & Troubleshooting:
Provide ongoing support for VMware and Cisco UCS environments, ensuring minimal downtime.
Troubleshoot hardware, software, and configuration issues within both VMware and Cisco UCS environments.
Monitor systems for performance and capacity issues, responding to alerts and ensuring optimal system uptime.
Required Qualifications:
At least 5 years of hands-on experience with VMware vSphere and vCenter in enterprise environments, including experience with VMware Cloud Foundation (VCF) for managing cloud infrastructure
Strong experience with Cisco UCS hardware, including servers, fabric interconnects, and UCS Manager.
Experience working with VMware storage technologies (vSAN, iSCSI, NFS, etc.).
Proficiency in configuring, optimizing, and managing VMware clusters, virtual machines, and storage within VMware Cloud Foundation (VCF)
Familiarity with server provisioning and resource management in VMware environments.
Strong troubleshooting skills for both VMware and Cisco UCS systems.
Experience with scripting tools like PowerCLI or Python to automate VMware and UCS tasks, including automation for VCF management.
Good knowledge of system monitoring, backup, and disaster recovery processes in virtualized environments, including VCF-based solutions.
Preferred Qualifications:
VMware Certified Professional (VCP) certification.
Experience with VMware NSX, VMware vRealize Suite, VMware Cloud Foundation (VCF), or other VMware enterprise tools.
Experience with storage systems such as Pure Storage, NetApp, or similar platforms.
Familiarity with cloud environments or hybrid cloud solutions.
Knowledge of automation frameworks (Ansible, Terraform) for infrastructure management.
Work Environment:
Office environment with the potential for occasional client visits.
Requirement for full-time on-site presence at customer location.
Some travel may be required for implementation, support, or training.
Best Regards,
Jaideep Shastri
916-365-9533 (D) |
DNI is a Prime Contractor providing professional and technical support services to the Federal Aviation Administration (FAA)'s Strategy & Performance (ASP) Services organization. DNI support is critical in delivering high-quality technical and professional services to multiple AIT groups, ensuring standardized coordination, collaboration, and consistent processes across the organization:
The Senior Web Application Systems Administrator performs advanced technical analysis and system administration activities supporting enterprise web-based applications and infrastructure. This role evaluates technology solutions, develops recommendations aligned with business and security requirements, and supports the implementation, configuration, and maintenance of complex systems.
The position serves as a senior technical resource responsible for analyzing system integrations, supporting system upgrades and migrations, ensuring compliance with federal security requirements, and coordinating with internal stakeholders and software vendors. The Senior Web Application Systems Administrator provides both strategic insight and hands-on technical expertise to ensure systems operate securely, efficiently, and in alignment with organizational objectives.
Requirements
Conducts complex analyses that evaluate alternative solutions and delivers well-supported recommendations for optimal use of technology, balancing business needs with risk considerations.
Demonstrates a comprehensive understanding of system integrations across multiple technologies and business units, ensuring alignment with enterprise strategy and organizational objectives.
Leads analysis activities for large-scale, complex projects and strategic initiatives involving high risk, cost, or visibility, with impacts spanning multiple departments and external stakeholders.
Performs server and system administration activities in support of system upgrades, migrations, and operational maintenance, including the ability to execute migrations during off-hours as required.
Develops, maintains, and manages system configurations, Active Directory (AD) accounts and credentials, and related access controls in accordance with FAA security requirements.
Completes and maintains security documentation, including Authority to Operate (ATO) artifacts, in compliance with FAA and NIST security guidelines.
Works effectively with commercial software vendors supporting COTS products to troubleshoot issues, implement upgrades, and ensure system compatibility.
Develops and maintains comprehensive documentation, including requirements, alternatives analyses, recommendations, technical specifications, configuration changes, test scenarios, and test results.
Qualifications and Special Knowledge Requirements
- Bachelor's degree with twelve (12) years of relevant professional experience.
- Degree must be in Information Systems, Business Systems, Management Information Systems, IT Management, or a related field such as engineering, mathematics, or science.
- Formal certification(s) relevant to the area of expertise are preferred.
Knowledge, Skills, and Abilities
Performs system administration for web-based applications, ensuring reliability, security, and optimal performance across hosted environments. Highly proficient with Microsoft Internet Information Services (IIS), including configuration, deployment, troubleshooting, and performance tuning of web applications and services. Possesses strong understanding of how .NET applications and services interact with IIS, including application pools, worker processes, authentication methods, and pipeline configuration.
Ability to perform SQL Scripts for migrations and troubleshooting issues with vendor technical teams. Broad knowledge of ODBC connections, and various database concepts such as Redis. Available to perform scheduled migrations after hours.
Experienced in requesting, installing, renewing, and managing SSL/TLS certificates, including certificate signing requests (CSRs), private key management, and certificate binding within IIS. Knowledgeable in modern TLS protocols (TLS 1.2 and TLS 1.3), secure cipher suites, and industry best practices for encryption and secure communications. Familiar with disabling weak ciphers and protocols, maintaining compliance with security standards, and implementing HTTPS configurations to protect application traffic.
Additional experience includes log analysis, troubleshooting connectivity and certificate issues, coordinating with security teams and certificate authorities, and supporting secure deployment of enterprise web applications. Demonstrates strong documentation, change management, and incident response practices in production environments.
General proficiency in analytical practices, including the application of both standard and advanced analytical techniques and tools.
General knowledge of business processes, operational challenges, IT resources, and enabling technologies.
Demonstrated ability to perform server and system administration in complex enterprise environments.
Working knowledge of FAA-defined security requirements, NIST guidelines, and industry best practices related to system security, SSL/TLS, and risk management.
Experience supporting and administering environments using:
- Amazon Web Services (AWS)
- Windows Server Operating Systems (2019 or later)
- Internet Information Services (IIS)
- Microsoft .NET technologies
- Active Directory (AD) and Group Policy
- PowerShell
- Microsoft Gateway
- ODBC
- SQL Server and SQL scripting
- Splunk
- Redis
Description
The Scientific Computing & Data group at the Icahn School of Medicine at Mount Sinai (ISMMS) accelerates scientific discovery by supporting a high-performance computing and research data ecosystem. This includes a data commons and two clinical research data warehouses: one for ISMMS and one for the Kidney Precision Medicine Project (KPMP), a multi-institutional research consortium ( ) funded by the National Institute of Diabetes and Digestive and Kidney Diseases (NIDDK). Both warehouses use Microsoft SQL Server and the OMOP Common Data Model.
The Lead Data Warehouse Engineer is a senior technical specialist responsible for leading development, maintenance, and operations of these research data warehouses. The role collaborates with warehouse team members and research stakeholders to expand functionality and integrate new data sources. Data transformations are built in Transact-SQL stored procedures, with SSIS used for orchestration.
Responsibilities
- Design databases and pipelines that balance functionality, performance, cost, and development time; evaluate technical options with the product manager.
- Design, build, test, and maintain ETL/ELT processes using T-SQL stored procedures, SSIS, and SQL Agent; apply metadata-driven design for extensibility.
- Serve as a team leader; contribute to project planning, work breakdown, dependency sequencing, and release management.
- Develop and promote standards, conventions, design patterns, DevOps/SDLC best practices, and operational procedures for pipelines and warehouse maintenance.
- Mentor junior engineers in data warehousing, data engineering skills, and operational support.
- Design, build, and maintain data management processes, including loading flat files (csv, tsv, pipe-delimited, JSON).
- Lead design sessions, code walkthroughs, peer reviews, and produce technical documentation.
- Tune database objects, stored procedures, and pipelines to optimize performance and minimize compute and storage costs.
- Monitor database and pipeline operations; lead troubleshooting and remediation of failures; provide occasional after-hours on-call support.
- Collaborate with DBAs and system administrators on backups, performance tuning, statistics/index maintenance, and patching.
- Provide high-quality customer service to researchers, clinicians, and internal partners; maintain a science‑driven, customer-focused approach.
- Ensure patient privacy and data security in compliance with IRB & cybersecurity policies, HIPAA, 42 CFR Part 2, NYS Article 27-F, and other regulations.
- Stay current with emerging technologies to improve capabilities, efficiency, quality, or cost.
- Identify improvements in procedures, technology, compliance, and data privacy/security.
- Periodically assist DBAs with user provisioning, backups, restorations, capacity planning, and performance monitoring.
- Perform related duties as assigned.
Qualifications
- Bachelor’s degree in a technical field; Master’s preferred.
- 12–15 years of related experience, including 7+ years designing, developing, and maintaining relational databases, data pipelines, and dimensional/OLAP warehouses.
Preferred
- Expert knowledge of data warehousing: 3NF & dimensional modeling (fact table types, SCDs), change data capture, incremental loads, data lineage, source-to-target mappings, pattern-based & parameter-driven development.
- Expert-level experience with Microsoft SQL Server technologies: T-SQL, indexing, stored procedures, UDFs, sequences, dynamic SQL, Linked Servers, SSIS, Visual Studio, SSDT, and SQL Agent.
- Experience with DevOps/SDLC best practices; Agile (Scrum, Kanban) with JIRA and Confluence; version control with git.
- Strong communication and customer service skills for working with researchers, clinicians, administrators, and IT staff.
- Excellent critical thinking, problem-solving, multitasking, and collaboration skills; ability to work independently in a fast-paced environment.
- Preferred experience with healthcare data (EHR, billing/claims, cost accounting), Epic Clarity/Caboodle, data models (OMOP, i2b2, PCORnet).
- Preferred experience with Azure Synapse, Azure Data Factory, Oracle PL/SQL, PostgreSQL PL/pgSQL.
- Experience with SQL Server administration: configuration, performance tuning, partitioning, materialized views, permissions, backups & restorations.
- Preferred experience with scripting in Windows & Linux (PowerShell, Python, or similar); HL7; web services/REST APIs; reporting tools like SSRS, Power BI, Tableau.
Strength through Unity and Inclusion
The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.
At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.
About the Mount Sinai Health System:
Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.
Equal Opportunity Employer
The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.
Compensation
The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $145200 - $217875 annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
Department Focus
The IT function supports business needs and continuous improvement efforts through appropriate technology, and effective information systems and infrastructure.
Job Description and Duties:
Job Summary:
This position is responsible for supporting the Information Technology initiatives at Hayward Tyler Inc. The ideal candidate will be highly motivated and will have practical experience supporting a Windows based network and fundamental networking, PC hardware and software, and computer/networking security knowledge. Ideal candidates will be friendly, courteous, and willing to work as part of a team. Provide training and documentation to end users. You will be primarily responsible for the company’s helpdesk ticketing system, assist with network and system administration, setup and deploy workstations, assist with server maintenance, and participate in on call rotation.
1. End User Support
a. Sets up, configures, and supports end user hardware and software
b. Troubleshoot and fix/repair desktop hardware/software issues at root cause
c. Desire to work with users to ensure the available tools are functioning
d. Quick response to user needs
e. Willingness to spend time helping users understand the best use of available tools
2. End User Training
a. Train staff on the proper/best use of available software
b. Create, update, and maintain end user documentation.
c. Work with departments to build customized documentation and training plans for current and new employees
3. Maintain the IT ticketing system
a. Triage and work incoming tickets
b. Escalate as necessary
4. Product Center Support
a. Provide support for our PLM software.
b. Assist users with adds, moves, and changes in the system.
5. Assist with network support
a. Maintain servers and network hardware
b. Assist with patching of servers
c. Assist with Network/System Administration
Supports Continuous improvement efforts through involvement in structured problem solving and other activities using LEAN concepts.
Minimum qualifications:
• 1-3 years of experience in a support position; customer service or Help Desk type position or a combination thereof.
• Due to sensitive data handling for government contracts, U.S. Citizenship is required.
• An associate degree, or higher, in an IT related field or equivalent work experience.
• Advanced knowledge of Windows operating systems, required. Installation, repair, and troubleshooting.
• Knowledge/experience working with and managing a Microsoft Server based network (Active Directory, DHCP, DNS, File Sharing) is required.
• Experience working with a support ticketing system, required.
• After hours support of business applications is required.
• Some travel may be required.
• Excellent written and verbal communication skills, required.
• Experience working with and supporting the Microsoft Office suite, required.
• Experience administering and maintaining Product Center a plus
• Experience with using and/or administering Microsoft SharePoint a plus.
• Experience supporting mobile devices in the enterprise is a plus.
• IT Industry certifications are also a plus, but not required.
• Strong interpersonal and problem-solving skills
• Outgoing and willing to take the lead on projects and initiatives
• Ability to get things done in a timely manner but yet with high quality and thoroughness
• Detail oriented, organized, and highly motivated
• Positive attitude and willingness to assist wherever needed
• Great attitude towards teamwork and overcoming daily challenges
• Responsible for other duties as assigned
Do you want to be part of a team that builds for America’s military and civilian servants? Does building critical infrastructure that supports and protects our country and its citizens excite you? Consider joining our team! David Boland, Inc., a general contractor located on the Space Coast of Florida, has over 50 years of proven success specializing in the construction of Federal Government projects nationwide. Our team pursues diverse opportunities from aviation and aerospace to manufacturing, healthcare, and education, in the $10M to $75M range, all in support of our country.
We are recruiting for an IT Administrator to join our team in our Titusville, Florida office.
Educational and Experience Requirements:
- Associate’s degree in IT, MIS, or CS required, Bachelor’s degree preferred.
- Proven experience in implementation and troubleshooting data networks including physical layer infrastructure, servers, LAN/WAN hardware, software, data transmission facilities, and interconnecting devices.
- Experience with network security, including Meraki Firewall configuration and data encryption.
- Experience with setup and configuration of mobile and VOIP desktop phone systems.
- Experience with hardware repairs to computer systems including upgrading and replacement of failed components in desktop and server systems.
- Ability to conduct network project assessments from start-to-finish, including creating and maintaining detailed plans, scope of work, and other technical documentation of all moves, adds, and changes.
- Ability to provide detailed support to users both in office and remote project site.
- Ability to effectively solicit pricing and perform cost versus benefit analysis of hardware and software solutions.
- Ability to maintain current and accurate inventory of IT equipment and software.
- Ability to evaluate existing communications systems; identify deficiencies, and make network performance recommendations.
- Ability to interpret and apply Government specific security protocols, including NIST 800-171.
- Excellent written and verbal communications skills.
- Ability to work in a team environment.
- Must have limited availability some evenings and weekends to provide support or perform system maintenance.
Technical Requirements:
Familiarity and knowledge of:
- Veeam backup and recovery
- VMware vSphere
- Microsoft Windows Servers 2012 and 2019
- Microsoft Exchange 2019
- Microsoft Office
- Microsoft DFS replication
- Terminal Servers
- VOIP
- CISCO Meraki
- Local Hosted File Sharing Software
Essential Functions:
- Ensures the cost effective maintenance and implementation of the company’s informational technology systems.
- Provides support to users.
- Ensures the stability of systems.
- Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.
- Maintains a current understanding and knowledge of the available computer hardware and software, and makes sound recommendations to management for the procurement and upgrading of systems.
Excellent performance is rewarded with competitive salaries, a generous incentive compensation program, a comprehensive benefits package, including 401(k) with match, medical, dental, short-term disability, and life insurance, as well as professional development opportunities.
HOW TO APPLY: Qualified candidates should send a resume to:
David Boland, Inc. is a Drug Free Workplace/Equal Opportunity Employer and ensures that all employment decisions are made on a non-discriminatory basis, and without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity/reassignment, citizenship, pregnancy or maternity, veteran status, or any other status protected by applicable national, federal, state or local law.
VEVRAA Federal Contractor/Participates in E-Verify.
Nothing in this job posting or description should be construed as an offer or guarantee of employment
PURPOSE OF THE POSITION: The person holding this supervisory position is considered a part time team member and is responsible and accountable for: the daily operation of the restaurant, assisting the RGM with hiring and training team members, directing the activities of team members, and rewarding or disciplining team members in consultation with the RGM; and, performing these functions in ways that assure compliance with all Company policies and procedures, customer satisfaction, a high level of team member morale and the attainment of sales and profit objectives. The Shift Manager reports directly to the RGM, and holds the second highest position in the restaurant if there is not an Assistant Manager. In restaurants with an Assistant Manager, the Shift Manager is the next highest position.
ESSENTIAL FUNCTIONS: The following accountabilities are essential to this position and a high degree of performance must be achieved in each in order for the incumbent to be successful. These accountabilities are organized according to our six Key Result Areas.
When the word "policies" or the phrase "policies and procedures" or similar language is used in any of the Company's documents, the term refers to all policy and procedure bulletins, manuals, training materials, memoranda, newsletters, communications on the “Document Viewer” on the computer, and all other documents and oral discussions with team members' supervisors, which relate to the restaurant. The management team shall be responsible for ensuring that all team members, including the manager himself/herself, comply with all Company policies and procedures and all Pizza Hut standards at all times and take immediate steps to correct actions not in accordance with such policies, procedures and standards.
I. PROFITABILITY
A.Planning
1.Executes the RGM’s plans and overall Daland Corporation plans to achieve consistent sales growth and profit growth.
2.Achieves planned/budgeted profits, as communicated by the RGM. This involves:
- a.Using established control systems and procedures to measure actual results and to identify deviations from planned results.
- b.Assisting the RGM, as requested, in developing and implementing corrective action plans to assure actual results conform to plan.
B.Policies: Complies with all Company policies and procedures, including but not limited to, those relating to inventory, cash, payroll, food handling, interactions with guests, team members, and vendors, and legal compliance.
C.Manages and Controls Cash: In conjunction with the RGM and other managers, ensures that that all cash and checks, minus the change fund is correctly deposited, credit card transactions are correctly settled, and cash over or short is minimized.
1. Performs Banking Transactions
- a. Assures that two deposits daily are prepared and deposited in the bank (more than two may be required in higher volume units.)
- i. The intent of the first deposit is to remove from the unit an amount approximately equal to the total of cash plus checks, minus the amount of the change fund.
- ii. The first deposit is to be made after 4:00 p.m., when the opening manager is ready to leave for the day.
- iii. The final deposit will be all remaining cash plus checks, minus the change fund.
- iv. The managers may take such deposits to the bank, using his/her personal vehicle, and depending on the time of day, make the deposit in the bank lobby or in the night depository.
- v. Assure the “Weekly Deposit Log” is completed for each deposit made.
- b. If requested by the RGM, the other managers shall perform the following tasks. These are the responsibility of the RGM, but may be delegated to other managers.
- i. Picks up validated deposit slips at the bank.
- ii. Verifies bank validated deposit amounts to sales and cash reports as well as the “Weekly Deposit Log,” and assures all appropriate signatures are on the “Weekly Deposit Log”.
- iii. Sends a copy of the “Weekly Deposit Log” to the Home Office with all other weekly paperwork.
D.Controls cash drawers and team member “banks”, following all established manual and computer procedures.
1. Establishes the correct number of cash drawers. Number of cash drawers in use at one time may vary from one to four depending on size of the restaurant, sales volume, method of delivering services to customer. Amount of cash in each drawer is recorded and kept in the drawer for the duration of the shift, or until “dropped” from the cash drawer to the safe.
2. Establishes cash banks for delivery drivers.
3. As needed, will operate cash drawer following established procedures for cash drawer operation.
4. As necessary, money is removed from cash drawers from time to time and secured in the safe.
5. Throughout the shift, cash drawer transactions, such as paid outs, miscellaneous receipts (paid ins), discounts and promotions are properly accounted for, including all documentation; transactions are properly entered into the computer; and, all documentation is organized and secured for transmitting to the Home Office.
6. Assures cash drawers are counted and balanced at the end of each shift or when there is a change in cashiers.
7. Records tips for servers and drivers on credit card/gift card transactions and correctly settles all credit card/gift card transactions.
8. Inform the RGM anytime cash short exceeds $5 for a day.
9. Reviews reports and otherwise takes actions to ensure that team members properly report actual sales and actual tips, and ensures that team members do not falsify credit card receipts or other Company documents. This requires due diligence on the part of the managers.
E.Assists the RGM in Managing and Controlling Cost of Sales: The actual cost per the P&L must be equal to or between Ideal Cost and Allowable Cost as calculated in the Product Cost Analysis report and Bonus Calculation Sheet. This includes these processes:
1.Utilizes manuals and/or automated procedures approved by the Company, orders all approved products used in the restaurant.
2.Properly accepts deliveries and properly stores inventory items used in the restaurant. This involves these processes:
- a.Checks in products as received off of delivery vehicles to verity product quality and verifies that amounts charged for on delivery receipt/packing slips are for amount of goods received.
- b.Uses a two-wheeled hand truck to unload and products, assists and oversees other team members in proper storage of products. Weight of items varies from 10 to 50 pounds. Full load on two-wheeled hand truck may exceed 500 pounds. Generally, ensures that more than one person is available to perform this task.
- c.“Autoposts” inventory received, or enters on inventory record the amount and cost of each product item received, as noted on delivery receipt/packing slip.
3.Accurately accounts for all product coming into the restaurant, used to prepare products, or transferred out of the restaurant.
4.Assures the proper execution of all recipes and specifications for preparing ingredients and assembling products.
5.Manages waste which involves maintaining a FIFO (First In, First Out) system and marking all products with a Made – Ready – Discard label.
6.Assures the correct order entry procedures are followed by all order takers.
7.Assures compliance with team member consumption policies.
8.Performs a Daily Product Usage Analysis on critical inventory items to assure usage meets guidelines.
9.Communicates goals to team members and follows up with team members to ensure goals are being met.
10.The following tools are used to aid in controlling Cost of Sales:
- FMS Product Cost Analysis Report
- FMS Daily Ideal Usage Report
- FMS Weekly Worksheet Report
- Bonus Calculation Sheet
- Profit and Loss Statement
- The General Ledger
- Prep Variance Report
- Daily Prep Variance Report
F.Assists the RGM in Managing and Controlling Cost of Labor: Ensures that “Flow-thru” targets/goals are achieved; actual hours used do not exceed the established labor model/matrix; and, team member productivity is maximized. This includes these processes:.
1.Ensuring the accuracy and completeness of team member timekeeping records, including tips and team member meals. Updates team member records as needed.
2. Minimizing edits to clock-in/clock-out transactions by assuring team members properly clock in at the beginning of their shift and clock out at the end of their shift.
3. Assuring team members do not clock in earlier than five (5) minutes prior to their scheduled shift.
4. Assuring the man-hours used for opening and closing the restaurant do not exceed established targets.
5.Analyzing actual labor hours used versus earned allowable labor hours and calculating the variance; and, using this information to appropriately manage labor each shift.
6.Communicating and cooperating with the Home Office Payroll Department to assure accuracy in payroll, including information about new hires, raises, promotions, and terminations.
7.Making appropriate recommendations to the RGM regarding wages within Company guidelines.
8.Eliminating overtime hours for team members who are paid on an hourly basis.
9.Eliminating supplemental tip credit pay.
10.Improving team member productivity using the measurements and tools available through the Company, as well as the following:
- Assuring the Back of the House (BOH) is “optimized”:
- i. Organized … a place for everything, and everything in its place
- ii. Lineal Flow … eliminate or minimize back tracking
- iii. Have all items located closest to the next step in the product assembly process
- iv. Minimize the number of steps taken and the reach needed for all items
- Assuring that team members are thoroughly trained.
- Ensuring that “prep levels’ are adequate for the forecasted volume of business for the day, including: products thawing/tempering; raw product prep; preassembled pizza and other products; and so on.
- Ensuring that food preparation areas, make table, cut table, and service areas are stocked appropriately before each shift and maintained during peak volume periods.
- Ensuring products are prepared quickly in accordance with time standards.
- Ensuring that tables vacated by customers are cleared, cleaned, sanitized and reset quickly.
11. Reduces turnover by managing all aspects of the restaurant professionally and in accordance with Company standards.
12. If the RGM has delegated scheduling to the Shift Manager, the Shift Manager uses established procedures to produce a sales forecast to be used in the scheduling process.
G.Managing Other Operating Expenses and Semi-Variable Expenses to Budget or less.
II. CUSTOMER SATISFACTION
A.Maintains positive customer relations, which includes:
1. Assuring personal behaviors and team member behaviors toward all customers are courteous, attentive, respectful, and enthusiastic.
2. Assuring a comfortable environment for customers.
3. Executing "Floor Management" by directing activities and greeting and interacting with customers on each shift worked.
4. Immediately resolving customer complaints by apologizing first and then assuring the satisfaction of the customer. Complaints may be received in person, by phone, or in writing. Consult with the RGM if the customer is not satisfied with your suggested resolution.
- a. B.L.A.S.T. is the acronym we use for our complaint resolution process:
- Believe the customer
- Listen to the customer
- Apologize to the customer
- Satisfy the customer
- Thank the customer
5. Immediately contacting the RGM (or DM if the RGM is not available immediately) regarding any incidents in which customers are injured or in which customers claim some harm done to them.
B. Ensures customers receive prompt, quality service. This includes:
1. If the RGM has delegated scheduling to the Shift Manager, scheduling the correct number of team members for forecast sales volume; and deploying those Team members in the correct job roles.
2. Following established service guidelines and procedures to assure all Hospitality Standards are achieved.
3. Directing team member activities to assure speed of service standards are met or exceeded, including product preparation times and delivery times.
4. Personally serving customers as required to meet the demand of the volume of business.
5. Ensuring customers are greeted properly and seated as quickly as appropriate.
6. Recognizing and dealing effectively with the special needs of customers.
7. Ensuring that customer orders are taken promptly, prepared accurately, and served quickly.
8. Ensuring customer follow-up, which means servers check back with customers frequently to see if there is anything else needed.
9. Ensuring immediate attention is given to customers ready to pay, either by prompting servers to complete the table cashout procedure or by performing the transaction of cashing out customer as needed.
10. Ensuring the phone is answered promptly and courteously, following the Telephone Service Essentials.
11. Responding to customers at pickup counter and drive-thru window; finding order; collecting money for the order; verifying order to customer; and, thanking customers.
12. Dispatching orders for delivery customers as required to meet the demands of the volume of business, grouping orders by geographical destination and instructing drivers as they arrive and depart which orders to take with them and where to go.
13. Delivering pizzas as necessary to meet the demands of the business.
14. Ensuring customers are thanked for their business.
C.Ensures quality ingredients are used to prepare all products. This includes:
1. Maintaining Food Safe Temperatures for all ingredients and products.
2. Ensuring food preparation utensils and food contact surfaces are property cleaned and sanitized.
3. Ensuring that procedures for receiving, handling and storing ingredients are followed.
4. Recognizing and correcting any raw ingredients or product problems.
5. Maintaining inventory levels which assure product freshness and no outages.
6. Eliminating the potential for cross contamination.
7. Ensuring that proper procedures are followed to prepare ingredients (dough, sauces, meats, cheeses, and vegetables).
8. Ensuring salad bar is maintained according to standards of operation (restaurant only).
9. Personally preparing ingredients as necessary.
D. Ensures quality products, which includes:
1. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
2. If deemed appropriate by the RGM, performing a product cookability test to verify proper oven and belt speed.
3. Following proper procedures to process customer orders.
4. Personally preparing and cooking menu items as required to meet the demands of the volume of business.
5. Taking every appropriate action, in consultation with the RGM, including driving to another restaurant to pick up product, to resolve outage or potential outage situations.
6. Maintaining inventory levels which assure product freshness and no outages.
7. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
8. Assuring all products are prepared according to exact specifications, recipes and procedures.
9. Personally preparing and cooking menu items as required to meet the demands of the volume of business.
E.Ensures that all standards for cleanliness and sanitation are met or exceeded, with particular attention to:
1. Restrooms.
2. Table tops; booth backs and seats; and chair seats.
3. Silverware, plateware, and glassware.
4. Dining room floors.
5. Salad bar.
F.Implements new or approved changes in policies, procedures and/or operation standards. This involves:
1. Attending training sessions.
2. Reading "Rollout Guides" or other resources.
3. Assisting the RGM with training restaurant team members of new procedures or changes.
4. Participating in crew training and other actions in the restaurant to assure full and correct implementation.
5. If requested by the RGM, assisting with updating all manuals, resources and job aids as required.
III.PEOPLE
A.Maintains positive team member relations and a positive and productive workplace, which involves:
1. Building relationships with team members based on mutual trust and respect.
2. Communicating and following the Daland “5 Star” Vision and Core Beliefs.
3. Promoting teamwork.
4. Being familiar with benefits available to team members, and referring appropriate questions to the RGM regarding these benefits.
5. Informing the RGM of all team member grievances.
6. Performing correct and consistent administration of team member disciplinary procedures, and discussing all recommended discipline with the RGM.
7. Assuring compliance with various governmental regulations, such as ensuring that all team members are clocked in while working, complying with overtime laws, child labor laws, alcoholic beverage laws, anti-discrimination and anti-harassment laws, FLSA, EEO, etc.
8. Performing consistent administration of and compliance with Company policies and procedures.
9. Communicating effectively with the crew and management team.
10. Assuring team member understanding of the Daland Corporation organization structure and career opportunities within the Company.
B. Assists the RGM with managing the size and quality of staff. The following are responsibilities of the RGM, but if requested by the RGM, the Shift Manager may assist with the following:
1. Planning, recruiting, and hiring to assure a full staff at all times and to assure adequate time for processing MVR's (motor vehicle reports), background checks, etc. Only the RGM is authorized to hire new team members; and Shift Managers are only permitted to interview applicants if authorized by the RGM.
2. Continuously recruiting and taking applications from job candidates.
3. If requested by the RGM, utilizing staffing tools, such as the Pizza Hut Hiring Zone and the team member Assessment; interviewing job candidates; and, checking their references.
4. If requested by the RGM, making recommendations to the RGM regarding the best qualified candidates.
5. Complying with Company employment practices and governmental regulations, including EEO, ADA Title I, etc.
C.Assisting the RGM in training newly hired team members and team members preparing for promotions. This involves:
1. Following Company training policies and meeting Pizza Hut Training Standards.
2. Utilizing on-line training, trainer's guides, checklists, job aids, tests and other training resources to assure a thorough job of training.
3. Using the four step training process of: (1) Preparation (2) Show & Tell; (3) Guided Practice; and (4) Follow-up to assure the trainee can perform all tasks up to required standards prior to being allowed to perform the tasks "solo."
D. Manages team member performance and supervises work. This includes:
1.Utilizing Coaching for Results, which includes:
- a.Activating team member behavior.
- (1)Providing guidance, direction, and reassurance to all team members.
- (2)Communicating non-negotiable standards of performance to team members.
- (3)Conducting team member meetings, group training sessions and Jump Start meetings.
- (4)Assigning Team members tasks from the Opening, Closing and Maintenance checklist.
- (5)Communicating job assignments for each shift to team members and assuring each team member works their assignment.
- (6)Giving instructions to team members that are clear and assure understanding.
- (7)Assigning team members to breaks.
- (8)Sending team members home early if not needed due to business conditions.
- (9)Calling team members in early, or calling extra team members to work to cover unanticipated surges in business volume.
- (10)Assuring all opening, shift, and closing job duties are completed and performed correctly.
- b.Evaluating team member behavior.
- (1)Observing team member performance each shift.
- (2)Working along side team members and assisting in the performance of their tasks, as needed.=
- (3)Monitoring team member meals and signing team member meal guest checks.
- (4)Ensuring adherence to alcoholic beverage laws of the local community
- (5)Conducting regular, written performance appraisals on all subordinates, using the procedure and forms provided by the Company and within the time specified in compensation plans.
- c.Responding to team member behavior with consequences.
- (1)Taking action (corrective or positive reinforcement) to assure team member performance meets or exceeds standards.
- (2)Providing ongoing counseling that gives praise and recognition to team members for jobs well done; identifies areas of performance needing improvement and methods for improving; and, if required, gives reprimands that are job focused.
2.Handling non-routine occurrences/emergencies and informing the RGM of such occurrences/emergencies.
E. Assists RGM with developing promotable team members in his/her restaurant and promotable management for Daland. This includes:
1. Using Company training programs and resources to prepare candidates for promotions and to assure that the management team is 100% certified in management processes, systems, policies, and procedures.
2. Making recommendations to the RGM regarding which team members are eligible for promotion to Shift Manager/Leader.
F. Assists RGM with personnel administration functions, which includes:
1. Assuring team members complete all required personnel documents such as W-4's, I-9's, Team member Acknowledgment, Arbitration Agreement, Delivery Driver Statement, New Driver Checklist, etc.; and, that these required documents are transmitted to the Home Office.
2. Documenting required payroll data for team members, including accurate recording of hours;
3. Managing worker's compensation claims, etc. in accordance with Company policies and procedures.
4. Maintaining personnel files on all team members, which includes filing all personnel documents; recording training dates, vacation dates, evaluation dates, pay increases, and absences; etc.
IV. MARKETING
A.Implements marketing programs to increase business. This includes:
1. Engaging in positive community/public relations for Pizza Hut.
2. Providing input for promotional ideas.
3. Displaying and maintaining Point of Purchase (P.O.P.) and other elements of national, co-op or local marketing programs;
4. Properly executing authorized marketing programs, including new product tests.
5. Taking initiative to recommend new opportunities for increasing business.
V. FACILITIES
A.Maintains a quality environment for our customers and team members. This includes:
1. Conducting routine Preventive Maintenance on the facility and equipment.
2. Taking corrective actions pursuant to the RGM’s safety inspections.
3. Advising the RGM regarding non-routine problems and following up to assure such problems are corrected.
4. Maintaining cleanliness and sanitation in all areas of the restaurant.
5. Organizing all work space to ensure ease of operation.
6. Providing a quality work environment that is safe and complies with all OSHA regulations.
7. Cleaning and organizing refrigeration units.
8. Ensuring floors are clean and free from obstruction.
9. Keeping HVAC vents and filters clean.
10. Ensuring trash is disposed of promptly and according to security procedures.
11. Ensuring parking lot and grounds are free of trash and debris and taking action to correct deficiencies.
12. Ensuring all equipment is used according to proper operational procedures.
13. Keeping restrooms cleaned and stocked.
14. Keeping food prep areas cleaned and sanitized according to approved procedures.
15. Ensuring the daily cleaning and maintenance of all equipment.
16. Correcting any unsafe conditions.
17. Following up to ensure all Scheduled Maintenance and Daily CM&A items are completed.
VI. ADMINISTRATION
A.Effectively manages time, allocating an appropriate amount to each Key Result Area.
B.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.
C.If requested by the RGM, orders inventory items used in the restaurant. This involves these processes:
1. Review of the Inventory on Hand is performed. The Inventory on Hand is compared to the Weekly Ideal Usage, which is obtained from the Product Cost Analysis report, and a determination is made as to the amount of each particular item to order. The order is then recorded on an order sheet, or is entered into the computer for electronic transfer of order information.
2. Amount ordered of each item may be adjusted upward or downward based on projections of upcoming sales trends, coupon impact, weather changes or other extra-restaurant environmental changes.
3. Calls in orders for supplies on the phone, or electronically submits order via computer.
D.If requested by the RGM, conducts weekly inventory of all food, paper and beverage products used in the unit. This involves these processes:
1. Physically reviewing and counting the inventory on hand (which involves climbing shelves, bending, kneeling, etc.).
2. Rearranging inventory to assure proper rotation (first in, first out) and to make it easier to count and control.
3. Recording amounts of inventory on hand on the inventory form.
E.If requested by the RGM, prepares the weekly labor schedules. This involves these processes:
1. Updating Guest Check Comments file in the restaurant computer to assist in forecasting labor hours.
2. Reviewing Guest Check Comments file and upcoming promotions that may affect sales during the upcoming week.
3. Forecasting anticipated sales volume by shift, by day and by week. The forecast is based on knowledge of any outside events that may influence sales such as coupons, promotions, etc. Particular consideration must be given to how sales are generated--that is, dine-in business contrasted to carry-out business or delivery business.
4. Updating sales forecasts in the FMS (computer system) based on outside events that may influence sales.
5. Reviewing requests for days off that have been turned in by team members and when possible allowing for requested days off.
6. Using experience, past schedules, Black Book information, Guest Check Comments, knowledge of team members' abilities, labor goals, and FMS (computer system) recommended labor schedule to assist in scheduling the proper number of team members each shift to meet sales volume and labor hour guidelines.
7. Obtaining the RGM's approval of the schedule, then posting the final schedule in accordance with Daland Corporation's policies and procedures.
F.Performs daily accounting procedures. This includes these processes:
1. At close of business day requests a sales report from the FMS computer to determine total sales entered into the cash drawers throughout the system.
2. Any cash paidouts or miscellaneous deposits from the day are verified with what is in the system.
3. Cash on hand is counted and reconciled against total sales.
4. Total deposit is calculated, and a deposit is prepared.
5. Dough waste and PPP waste is documented and calculated on the form provided and filed for use in forecasting future prep levels.
6. All gift checks are counted and verified against prior counts less current gift check sales on the Gift Check Tracking form.
G.If requested by the RGM, performs weekly accounting procedures. This includes these processes:
1. Completing, as required, the Weekly Sales Analysis and analyzing it.
2. Completing the Weekly Inventory.
3. Completing the payroll functions.
4. Analyzing the Daily Business Summary Report to determine performance in key measurement areas.
5. Preparing the weekly packet for the home office, using the checklist provided to assure all required items are included.
6. Calling any needed FRS numbers or statistics to the District Manager.
H.Meets all deadlines and assures that subordinates meet their deadlines.
I.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.
J.Maintains and updates required files, manuals, and reports.
NON-ESSENTIAL FUNCTIONS: The "non-essential" functions are routinely performed by the person holding the Shift Manager's position and they are essential to the effective operation of the restaurant. However, these functions are considered "non-essential" to the position. The Manager on Duty is then accountable for assuring the delegated functions are correctly performed.
A.Receives and stores inventory items used in the unit. This involves these processes:
1. Checking in products as received off delivery vehicles to verify product quality and that amount charged for on the delivery receipt/packing slip is correct when compared to amount received. Signing the delivery receipt/packing slips for amount of goods received.
2. Using a two-wheeled hand truck, assists and oversees other employees in proper storage of products. Weight of items varies. Generally, more than one person is available to perform this task.
3. Entering on inventory screen of the computer the amount and cost of each product item received as noted on the delivery receipt/packing slip.
MINIMUM QUALIFICATIONS/REQUIREMENTS: The following are the qualifications and minimum requirements necessary for a person to perform this job.
A.Ability to work a minimum of three (3) days and at least 30 hours per week, but must be available to work more than 30 hours per week if necessary due to business necessity. In addition to having the flexibility to work a variety of shifts, including late nights and weekends.
B.Valid driver's license, insurance and automobile. Position involves taking large amounts of cash receipts to the bank at different times of the day including at night. Banks are generally at a distance requiring a person to drive to the bank. Position may also need automobile to pick up product, make pizza deliveries, etc.
C.Able and willing to travel. Position requires occasional travel for training, new store openings and meetings, which may be held at a distance from home not feasible to drive daily. Overnight stays at an out-of-town location may be required during the training sessions, new store opening, and meetings for up to one week at a time.
D.Telephone (cellular or land line) at residence. There are circumstances that may arise at the restaurant of which the manager must be informed while off duty.
E.Sufficient physical agility to perform the functions of the position. This includes these processes:
1. Sufficient physical strength to lift most items used in the operation of the restaurant.
2. Sufficient communication skills. Position involves communicating with team members, superiors and customers.
3. Ability to move at a fairly quick pace and to remain stationary for periods of six to eight hours at a time. The position requires person to perform all of the above at different times and intervals as needed by the realities of the environment and the position.
F.Ability to maintain a state of self-composure under conditions of stress and anxiety. Position routinely involves stress resulting from work overload, role ambiguity, conflicting demands from various customers, and team members. Person in this position must be able to function effectively under these conditions.
G.Previous experience with this Company as a Shift Manager/Leader; or previous restaurant management experience with another Company.
H.Sufficient mental and cognitive ability to perform the calculations and fill in the sales and product tracking forms used by the Company. Estimate is that ability to read, write and perform arithmetic procedures at the 12th grade level will be sufficient.
I.Ability to perform all of the duties of the hourly team members and supervisors under this person's supervision. As time and circumstances dictate the person in this position may have to assist or take over the duties of an hourly team member in order to expedite good customer service. Also necessary in order to train new team members in this function.
J.Ability to communicate effectively with a large variety of persons with diverse backgrounds. Position is one where incumbent provides direction and supervision to a variety of subordinates with diverse levels of education, differences in ages, and experience. Must be able to express ideas and concepts to these persons to assure teamwork through organization and leadership.
EQUIPMENT USED:
Standard restaurant office equipment such as calculator, telephone, and computer.
"Pizza Wheel". This is a device with a handle and a round stainless steel blade that is used to cut certain types of pizza dough crusts.
"Rocker Knife". This is a device about two feet long with a stainless steel handle that extends across the top of a stainless steel blade fashioned in a curve. It is used to cut certain types of pizzas by placing on the pizza and rocking the blade across the pizza surface.
"Vegetable Chopper". This is a hand operated mechanical device used to slice whole raw vegetables into smaller pieces for use on the make table.
"Crock". A generic term used to describe a variety of containers used to hold food items served on a salad bar. Knives, spoons, spatulas and other common utensils.
"Make Table". An open topped, refrigerated, compartmented table for the storage of food items used in the preparation of products for customer orders. Has doors which allow access to interior refrigerated section below the table top where additional food items are stored as back-up for the items stored on top of the table.
"Cut Table". A stainless steel table where cooked pizzas are cut into slices and where other products are assembled prior to serving them to the customer.
"Oven". A power driven device operating at high temperatures used to bake food products.
"Automatic Dishwasher". A mechanical device consisting of: (1) a dirty dish/rinse table, used to rinse and prepare dishes for washing; (2) dishwasher compartment, where dishes are washed with hot water, soap, sanitizing chemical and pressurized water; and, (3) clean dish/drain table, where clean dishes drain, dry and are sorted for storage.
"Dough Proofer". A metal cabinet heated to approximately 95 degrees Fahrenheit, in which panned dough is placed to obtain the correct rise in the dough.
"Three Compartment Sink". A stainless steel sink, separated into three compartments used to wash, rinse and sanitize all kitchen tools, and smallwares not washed in the automatic dishwasher.
"Pan Gripper". This is a mechanical device used to grip certain types of pizza pans for purposes of lifting or carrying when they have been heated to a high temperature.
"Portion Cups". These are pre-measured cups used by Pizza Hut restaurants for portioning cheese and toppings for pizzas.
"Scales". This is a small table model scale used to weigh and portion ingredients used in the recipes of various products.
"Pan Separators". These are plastic items, of varying shape, diameter and circumference, used to separate pans filled with dough to protect the dough inside the pan from contamination and to allow pans to be stacked for storage.
"Dough Perforator". This is a mechanical device consisting of a handle attached to a small wheeled drum that is dotted with metal protrusions. It is used to perforate certain types of dough prior to topping to prevent formation of bubbles during baking.
"Cutting Board". This is a hard surface board, rectangular or square in shape, on which pizzas and other food products are cut.
"Reach In". A refrigerated piece of equipment with doors which open to allow dough or pizza ingredients to be stored inside for easy access.
"Scraper Block". A device with a stainless steel blade and a wooden handle in a rectangular shape used to cut dough for portioning, and scraping the make table/cut table surfaces off for cleaning.
"Prep Table". A table about 34 to 36 inches high, with a stainless steel top. The table is used as a work surface for the preparation of many ingredient items used in the Pizza Hut.
“Kitchen and Dining Utensils". Such as knives, spoons, spatulas, etc.
"Plates, Bowls, Mugs, Tumblers". and other items to serve food and beverages to customers.
"Spoon". A stainless steel device with a long handle and a curved end used for applying sauce to prepared dough.
"Pan". A round metal device with a raised edge for holding dough prior to topping and baking.
"Walk-in". A refrigerated compartment of sufficient size to allow the individual to actually walk into the refrigerated compartment to obtain or store perishable items. Compartment may be sufficiently cold to freeze items.
"Freezer". A refrigerated box maintained at sufficient cold temperatures so as to freeze items stored inside.
"Ice Machine". A device that automatically receives water, freezes it, and stores it as ice in an attached storage bin.
"Soda Dispenser" (pop machine). A device that mixes syrup and carbonated water and dispenses carbonated soft beverage (soda, pop).
"Point of Sale Computer". Electronic device used in tracking orders, inventory, payroll information. Contains cash drawer used to make change for customer transactions, track paidouts, delivery orders, dispatching.
"FMS" Field Management System. Software used on the point of sale computer that provides management information necessary in managing the day to day operations of the restaurant.
Miscellaneous equipment such as a telephone, carry-out boxes and bags, hand towels, etc.
Serving tray, ticket book, bus tub, flatware and other small items.
Note: Many restaurants have additional equipment such as beer boxes, spaghetti magic machine, etc.
PLACES WHERE WORK IS PERFORMED: This work is performed on the employer's premises. Location of premises may vary throughout the employer's Company. This job description was developed by observing the work in process and from information provided by the management of Daland Corporation.
Description
• 4-6 years of Tier 3 System or Network Administrator experience, with a focus on supporting VDI networks for both classified and non-classified environments.
• At start date, must possess a valid security certification in ACTIVE status.
• Experience with the following:
• Windows 11
• Windows Server 2016/2019
• Active Directory
• McAfee products
• VDI Thin Client networks
• VOIP phones
• OneDrive
• Microsoft Teams.
• Technical Proficiency:
• STIG Compliance: Proven experience in applying and documenting DISA’s Security Technical Implementation Guides (STIGs) to ensure systems meet stringent security requirements.
• VMware: Extensive experience with VMware, including installation, configuration, and management of virtualized environments.
• Advanced Microsoft Active Directory and Group Policy Objects: Strong skills in managing and configuring Active Directory and Group Policy Objects to control and secure Windows environments.
• System Center Configuration Manager (SCCM): Experience working with SCCM for deploying software, managing updates, and ensuring compliance across the network.
• Storage Area Networks (SANs): Proficiency in managing SANs, including configuration, provisioning, and maintenance to support enterprise storage needs.
• Experience in securing a Windows environment to include applying and documenting DISA’s Security Technical Implementation Guides (STIGs).
• Ability to gain IMO Level 4 access from the NEC (Network Enterprise Center) which requires:
• Advanced Competency: IMO Level 4 indicates a high level of expertise and competency in managing and securing information systems. This includes a thorough understanding of network security protocols, information assurance, and system administration.
• Certification Requirements: To qualify for IMO Level 4, individuals must have advanced certifications such as CompTIA Security+, CISSP (Certified Information Systems Security Professional), or other equivalent certifications. These certifications ensure the individual has the necessary knowledge and skills in cybersecurity and information management.
• Responsibilities: IMO Level 4 personnel are responsible for the comprehensive oversight of network operations, including implementing and managing security measures, ensuring compliance with DoD directives and standards, and overseeing the daily operations and maintenance of IT systems.
• Access Authorization: Achieving IMO Level 4 certification is crucial for gaining authorization to access and manage DoD networks, especially those involving classified information. This level of access is granted based on the individual's proven expertise and the necessity for this role.
• Strong self-motivation and ability to stay focused.
• Excellent communication skills, outstanding customer service, team building, and consensus-building abilities.
• Ability to organize and plan work independently or collaboratively in a rapidly changing environment.
• Responsible for handling after-hours on-call support as necessary.
• Analytical mindset with attention to detail, accuracy, and consistent follow-through.
• Ability to exercise discretion and independent judgment when handling situational occurrences.
• Ability to provide technical support across secure and non-secure networks.
• Proven ability to work with senior leaders in a Joint Operations Center, demonstrating polished technical skills and a professional mindset.
• Excellent written and oral communication skills.
• Please note that pursuant to a government contract, this specific position requires U.S. Citizenship.
• All applicants must have current DoD Top Secret clearance day one and prior to entry on duty with the ability to pass an SSBI background investigation to up-scope their clearance to Top Secret / SCI.
Skills
Windows, System administrator, Active directory, Windows server, Windows administration, Infrastructure, Office 365
Top Skills Details
Windows,System administrator,Active directory,Windows server,Windows administration,Infrastructure
Additional Skills & Qualifications
Essential Duties and Responsibilities: This position will include, but is not limited to, the following tasks:
• Provide technical support and administration for VDI Thin Client networks, ensuring seamless operations and integration with VOIP phones, VMware, Microsoft Teams, and video teleconferencing across both secure and non-secure networks.
• Configure, provision, and optimize VDI Thin Client systems, integrating them with storage and networking solutions.
• Deploy and troubleshoot software applications and security patches specific to VDI Thin Client environments.
• Maintain VDI Thin Client systems in a fully operational state through monitoring, alerting, troubleshooting, and performing repair and restoration activities.
• Assist end users with VDI Thin Client-related issues, ensuring high levels of customer service and support.
• Manage system security and access controls, ensuring compliance with relevant standards and policies.
• Provide input to and maintain Standard Operating Procedures (SOPs) related to VDI Thin Client networks, and document service workflows, system configurations, and routine tasks.
• Perform periodic reporting on VDI Thin Client system status, including uptime, incidents, problems, and open issues.
• Provide technical support and administration for VOIP phones, ensuring seamless integration and functionality on both classified and non-classified networks.
• Administer and support Microsoft Teams, facilitating communication and collaboration across secure and non-secure networks.
• Support senior leaders by demonstrating strong technical skills and professionalism to ensure seamless IT operations critical to the organization’s mission success.
• Other duties as assigned.
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Honolulu, HI.
Pay and BenefitsThe pay range for this position is $38.08 - $43.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
This is a fully onsite position in Honolulu,HI.
Application DeadlineThis position is anticipated to close on Mar 24, 2026.
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The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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We offer a comprehensive benefits package that includes: Flexible work environment Career advancement Competitive base salary Bonus opportunity Vacation, Personal, Sick and Holiday pay Medical, Dental, Vision, Disability, Life and AD&D insurance 401k with a company match 30% merchandise discount Responsibilities Spencer's & Spirit Halloween is looking for a self-motivated and driven IT manager with supply chain experience to contribute significantly to systems and process-related changes required to support our growing business model.
This role will be responsible for leading a small team, while supporting current technological initiatives and help drive design decisions for our future roadmap.
Responsible for managing the design of, delivering and maintaining supply chain-related systems (Warehouse Management System (WMS), 3PL scanning, Material Handling Equipment (MHE), and related integrations) that combines technology with business processes to help transform our business to the highest levels of performance Report on all activities associated with the health, performance and reliability of all servers and services utilized by the supply chain-related systems, including capacity planning, availability trending, and application performance Prioritization of all application support activities including but not limited to: 3PL data processing, logistics related EDI feeds and our Infios WMS and WCS Provide close liaison with project teams and business to ensure the smooth transition of new applications, systems and initiatives into the production environment Lead multiple simultaneous IT projects and initiatives Research and provide strategic direction on use of new products/technology including new applications, new handheld technologies and associated hardware to support deployment for the logistics team Proactive monitoring of all systems for quick resolution (during and after hours) by adhering to notification and escalation procedures Assist with annual PCI audit ensuring systems meet security requirements, along with the annual internal/external audits and remediation Other related duties as assigned Qualifications Bachelor's degree in Computer Science, Systems Analysis, Information Technology or a related study, and 10 years IT experience with a minimum of 1-2 years supply chain application management experience (WMS and WCS), or equivalent combination of education and experience Experience with Infios (Koerber / Highjump) WMS, preferred Experience managing a small team of associates, external consultants and external vendor relationships Prior experience working in a high intensity retail environment, preferred Technical proficiency and knowledge with the following: Microsoft SQL Server for query development and problem resolution Integration tools such as, scripting, ETL, and integration packages Disaster recovery planning and testing WiFi network management and support Experience using these or similar tools: Atlassian tool set (Ops Genie, Jira) Solarwinds Mulesoft Zabbix Knowledge of support systems for servers, PCs, laptops, and mobile devices Must demonstrate a proven ability to set targets and monitor achievements in delivering quality infrastructure services to users and application teams.
Excellent verbal and written communications skills including the ability to present and discuss technical information in a way that establishes rapport, persuades others, and promotes understanding The pay range reflects the potential base salary range for this role.
Individual base pay is determined by various factors such as relevant experience and skills, and the scope and responsibilities of the position.
Pay Range $125,000
- $145,000
Technical Support Associate Analyst Duties: · Contributes to the IT Support job family in a support capacity.
Helps configure, install, maintain and upgrade computer systems hardware and software.
· Performs a broader set of tasks to provide operational support for the organization's information systems and peripheral equipment such as application servers, database servers, web servers, desktops, printers and storage devices.
· May assist in designing, developing, testing, debugging and implementing operating systems components, software tools, and utilities required for the operation, maintenance, and control of computer systems.
· Completes output (documents, analyses, and product) in specific work area to appropriate time and quality targets.
· Works under own initiative, prioritizes own work, and meets agreed timescales.
· Work is subject to frequent review by more experienced professionals in Technical Support.
Technical Support Associate Analyst – IT – Information Technology Job Requirements · At least 1 Year PC/LAN technical or equivalent experience preferred.
· Strong knowledge of the following is preferred.
· Microsoft operating systems and Microsoft Office.
· Apple hardware and operating systems.
· Networking switches and data networks.
· IP telecommunications systems.
· Audio Visual Systems.
· Capability to analyze problems and use sound judgement for determining solutions.
· Ability to clearly communicate with customers and other IT staff.
· Associate degree (PREFERRED) and/or equivalent work experience in the technology, hospitality, retail or customer focused field highly regarded.
· A+ certification (PREFERRED) or equivalent combination of education, training, and experience.
About Mindlance: Founded in 1999, Mindlance has been ranked as one of the fastest growing US Staffing firms by SIA for 9 consecutive years.
We provide workforce solutions to Global 1000 companies in Technology, Engineering, Finance, Clinical Research, Scientific, Digital/Creative/Marketing space.
Mindful of the opportunity gap, we provide balanced solutions for both employers and job seekers—elevating the standards of recruitment practice to a whole new level.
Our aim is to make a difference in the lives of job seekers by providing them with opportunities that broaden career horizons and expand skill sets.
We take pride in being a strong driver of mindfulness and balance at workplace.
EEO: “Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
They are required to have experience modernizing legacy Microsoft BI environments (including SSIS).
This is not an SSIS-only role.
The consultant will design, modernize, and enhance enterprise data and analytics solutions supporting Cyber Security, Physical Security, Electronic Security and Police operations.
This role includes evolving legacy SQL Server/SSIS-based processes into modern Azure data architectures while designing scalable new ETL/ELT pipelines and delivering executive-level analytics solutions.
The consultant will work directly with stakeholders to deliver production-grade reporting and analytics capabilities across multiple enterprise systems.
This requires architectural thinking and hands-on technical execution.
Core Responsibilities: Candidates must have direct experience building enterprise-grade ETL pipelines and executive Power BI dashboards.
Design and implement modern ETL/ELT pipelines in Azure Assess and refactor existing SSIS packages as part of broader modernization efforts Architect Lakehouse / Medallion data models Develop optimized dimensional data models (star schema) Integrate data from SQL Server, Oracle, APIs, and security platforms Design and deploy enterprise Power BI dashboards Build paginated reports using Power BI Report Builder Optimize DAX and dataset performance Implement Row-Level Security (RLS) Support CI/CD and DevOps deployment processes Produce technical documentation and data lineage artifacts Engage directly with executive stakeholders Required Technical Skills: (Must-Have) Data Engineering & Architecture: Strong ETL/ELT design and optimization experience Advanced SQL (expert-level required) Python / PySpark Dimensional data modeling (star schema required) REST API integrations Azure Data Stack: • Azure Data Factory • Azure Databricks • Azure Synapse Analytics • Azure Data Lake Storage Microsoft Data Platform: • Experience with SQL Server data warehouse environments • Working knowledge of SSIS and experience modernizing or migrating SSIS workflows to Azure-based solutions Power BI: Power BI Desktop (expert-level) Advanced DAX Executive dashboard development Paginated reports (Power BI Report Builder) Data Gateway configuration Incremental refresh Row-Level Security (RLS) Nice to Have: Microsoft Purview Terraform (Infrastructure-as-Code) Orchestration tools (Airflow or equivalent) Security systems data integration experience Experience with C# / .NET web application development (for integration with internal systems or APIs) Experience Requirements: 7+ years of hands-on data engineering / analytics delivery Demonstrated experience building production data pipelines in Azure Proven experience delivering executive-facing Power BI solutions Experience working in complex enterprise environments Software Skills: 4–6 years of experience in Azure for building, deploying, and managing cloud-based data and application services.
Technical Skills: 2–4 years of experience in .NET code development for developing and maintaining enterprise applications and data processing components.
6+ years of experience in Data Modeling including designing logical and physical data models for enterprise data warehouses and analytics systems.
6+ years of experience in Python scripting for data processing, automation, ETL development, and data transformation tasks.
6+ years of experience in Structured Query Language (SQL) for writing complex queries, stored procedures, performance tuning, and data manipulation.