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Rheinmetall 4iG Digital Services (R4) is a joint venture between Rheinmetall, a globally leading supplier of defense and automotive products, and 4iG, Hungary's leading IT systems integrator. R4 has been founded end of 2022 with its headquarters in Budapest and the initial mission to provide project- and operations-related IT services to Rheinmetall's local subsidiaries in Hungary and worldwide. Based on business requirements and opportunities, R4 plans to progressively expand the scope of its services for internal and external customers alike. In a nutshell, R4 is like a start-up with guaranteed success. Equipped with a hands-on mentality, it significantly benefits from the support and tremendous growth of both Rheinmetall and 4iG. The designated business and solid setup offer outstanding development potentials for R4 itself but consequently also for all employees, because there will be lots of interesting jobs in an international and dynamic work environment.

In order to achieve our common goals, we count on you

* Design, implementation and operation of print management system and print servers.

* Takes over communication with the service provider and processes reported problems in close cooperation with the service provider

* Approves the system settings for the printing functions provided by the service provider and ensures that they are maintained

* Improves existing processes and technical solutions

* Is an active member of the team and contributes to continuous optimization with their experience

What you will need for successful work

* Degree in computer science, information technology, business information technology, or related field with relevant working experience

* Professional experience (min. 3 years) with print servers and printing solutions (follow me printing)

* Professional experience with printer hardware (especially Konica Minolta printers)

* Thorough knowledge of modern print management software

* Basic knowledge of networks, databases and application servers

* Recognising and communicating technical, structural and organisational problems and developing proactive solutions

* Close cooperation with other departments within the organisation

* Thorough work ethic with attention to detail

* Strong analytical skills combined with a strong service and customer focus

* Independent, proactive work

* Positive and solution-oriented mindset, team spirit

* Business fluent English and Hungarian, both written and spoken

What we offer

* Take over an important and challenging role with high visibility

* Become part of the unique growth stories of Rheinmetall and 4iG, which offer outstanding development and career opportunities

* Gain insight into the defense and automotive industry

* Make use of the broad network with over 30.000 great colleagues at Rheinmetall and 4iG worldwide

* Benefit from various professional trainings and events

* Enjoy our international and flexible work environment with an official office in Budapest but up to 100% mobile work

What we are happy about

* Experience with SafeQ, Siteaudit, and Autostore systems

* Knowledge of ITIL processes

* Experience with ServiceNow

* Software release management

* German language skills are an advantage

***PLEASE READ FIRST***

• We can not provide sponsorship or work C2C. W2 only.
• This is a contract-to-hire position through CDW working for our end client. The position converts to permanent employment with the client after 6 months.
• Hybrid schedule: 3 days/week on site, 2 days/week work remote from home. Important note: Must be available to work on-site 5 days/week for the first month of the contract.
• Location is Boston, MA 02199

Top Skills Needed:

• LAN/WAN
• Route/switch
• OSPF-BGP
• Firewalls
• VPN
• DNS
• DHCP
• NAC & 802.1X
• Cisco ISE
• F5 load balancers
• Would like the engineer be able to build new ISE policy servers
• Azure would be a plus

OVERVIEW:

This position in the IT Department is responsible for the strategic design and architecture of the firm's data, wireless, video, and VOIP networks. Responsibilities include ensuring the stability, integrity and performance of these network services. This is achieved by planning, designing, and developing local area networks (LANs), metropolitan area networks (MANs), wide area networks (WANs), wireless networks and security infrastructure across the organization. This individual will assist in the analysis and resolution of network, VOIP, and video hardware and software problems in a timely and accurate fashion. In addition, the Senior Network Architect will provide technical leadership across the organization, from strategic decision making down to the project planning level.

ESSENTIAL FUNCTIONS:

• Oversee the strategic design and architecture of the firm's data network environment.
• Oversee design, deployment, and maintenance of various network systems and components including: routers, switches, internet services, wide area network services, wireless networks, VPNs, firewalls, video networks and related infrastructure, VoIP network and related infrastructure, Security, and performance management and monitoring systems.
• Participate in physical build planning and design for new spaces. Scope, recommend, design, plan, oversee and test inter-rack and station cabling for office, MDF, IDF and datacenter builds and refreshes.
• Configure networks to ensure their smooth and reliable operation for fulfilling business objectives and processes.
• Evaluate emerging technologies and recommend purchase, development, or enhancement of network hardware and software.
• Establish performance standards, processes, policies, and procedures.
• Provide senior level technical support for network elements and systems.
• Design and provide for the monitoring of network performance and troubleshoot problem areas as needed.
• Collaborate with executive management and department leaders to assess near- and long-term network capacity needs.
• Create and maintain documentation as it relates to network architecture and network configuration.
• Assures knowledge transfer for new systems.
• Coordinate with other members of the firm for business continuance program.

EDUCATION, EXPERIENCE AND SKILLS REQUIRED:

• Bachelor's Degree or equivalent experience
• 10+ years experience in network field
• Proven experience and success with planning, installing and managing networks including LAN, MAN, WAN, Optical Networking, DWDM, Wi-Fi, Silverpeak SDWAN or Riverbed WAN Optimizers, F5 Load Balancers, F5 GTM Global Traffic Manager, Cisco Catalyst Center, and security (firewalls, VPN, DMZ, IDS/IPS, WebProxy, content filter, FireEye, NAC and Cisco TrustSec) infrastructure.
• Proven experience with network capacity planning, network security principles, and general network management best practices.
• Strong hands-on knowledge of LAN/WAN protocols and technologies including Carrier Ethernet, T1, DS3, optical, DWDM, NTP, Spanning Tree, VLAN's, 802.1q, VFR, LFA, SMTP, SNMP v1-v3, OSPF, BGP, MPLS, VPLS, Ethernet, TCP/IP, SSL, SSH, SIP, H.323, QoS, Multicast, Anycast, 802.1x, Radius, NAC, DHCP, DNS, F5 Wide-IP, VRRP, HSRP, GLBP, PBR, VPC, LACP, SGT, SGACL, SXP, VxLAN, OTP, LISP, SPAN, WCCP, PfR, IPSLA, iWAN, VPN, IPSec, Wi-Fi 6, 6E, 7.
• Strong working knowledge of Cisco routers and switches (Nexus 9K, 7K, 5K, 2K, 1K; C9410, C9300, 3850, 4500, ISR-4451, 8300, FPR-1010, and Microsoft certificate servers.
• Experience with Infoblox/BloxONE DNS and DHCP, Ciena DWDM, 10 Gig optics, DNS Traffic Control, F5 iRules, Cisco ACI, SDN, network segmentation, Checkpoint firewall rule creation and administration, Cisco ISE, Cisco CLI, ACL management, SNMP MIB's, Cisco or Aruba wireless controllers and AP's, SDWAN and SSL certificate creation and management.
• Network monitoring systems: Gigamon, APCON, Tufin, Netscout sniffers and UC Performance Management tools; Infoblox NetMRI, Cacti, MRTG, Solarwinds, SmokePing, NetFlow, Splunk and syslog.
• Strong hands-on knowledge of DNS record management: A, CNAME, TXT, SRV, NS, PTR, SPF, DMARC, and DKIM.
• Data Center, server room and IDF design; station cabling layout design and implementation; UPS management and monitoring.
• Preferred certifications, not required: CCNA/CCNP, CCDA, CCSP
• Strong verbal and interpersonal skills
• Strong analytical and problem solving skills
• Strong customer service skills
• Strong team skills
• Strong leadership skills
• Strong project management skills
• Experience working in a multi-office environment

ESSENTIAL CAPABILITIES:

• Must demonstrate the ability to maintain strict confidentiality of the firm's internal and personnel affairs.
• Ability to influence at all levels of the organization.
• Must be a self-starter who understands the details within a much larger content.
• Ability to work effectively in a culturally and educationally diverse environment.
• Ability to work in a teamwork/collaborative style and environment.
• Must be creative and flexible in order to respond quickly and positively to shifting demands and opportunities; ability to work under tight deadlines and handle multiple, detailed tasks.
• Must be a team-oriented person who can share information, goals, opportunities, successes and failures with the appropriate parties.
• Ability to organize, plan and carry out multiple related activities.
• Must pay attention to details and have the ability to follow up and follow through.
• Ability to work effectively in a multi-office environment.

About Aivres

Aivres is a leading global data center and cloud computing solutions provider committed to delivering innovative technologies that propel the world's leading industries to new frontiers. We deliver and deploy robust, performance-optimized, purpose-built platforms to major data centers around the globe.

As a Sr. Firmware Engineer, you will be a key member of our Research and Development team, responsible for the full development lifecycle of firmware and embedded system software for server BMCs. This includes design, development, testing, and debugging of software that interfaces with both Linux and Windows operating systems.

Responsibilities:

• Design and develop server BMC firmware, including:
• BMC kernel configuration and porting
• Hardware adaptation
• Sensor monitoring
• IPMI/Redfish protocol development
• Multi-protocol development (SPI, SMBus, PMBus, MCTP, PLDM, etc.)
• Thermal management implementation
• Firmware update functionality
• Implement customized design functions within the BMC and collaborate with other teams on development.
• Modify and customize BMC firmware based on customer requirements, including communication with customers to clarify requirements and address concerns.
• Conduct thorough testing of BMC firmware to ensure functionality and stability.
• Log collect/analyze for failure systems to help MFG/Customer to determine problem and solve it.

Qualifications:

• Bachelor's degree in Computer Science or a related discipline, or equivalent experience.
• Minimum of 5 years of relevant experience in embedded systems development.
• Strong understanding of Intel/AMD platform adaptation development.
• Well known GPU-BMC related architecture and communication.
• In-depth knowledge of Aspeed BMC chip management functions and IPMI/Redfish standards.
• Proficiency in C/C++ programming and embedded Linux development.
• Prior experience in server development is highly desirable.
• Excellent teamwork, communication, and problem-solving skills.
• Fluency in both English and Chinese is highly preferred.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work on cutting-edge technology and contribute to innovative projects.
• Collaborative and supportive work environment.
• Career development and growth opportunities.

The Role.

Join a team in a fast-paced environment where trust and communication matter. This position requires more than technical skills. You manage client environments, assist with migrations, and improve operational processes. We value ownership, accountability, and the ability to build client confidence through reliable service. This position enables you to work with a range of tools and deepen your knowledge of systems.

Responsibilities.

• Provide on-site and remote Tier 2 support for client environments.
• Deliver high-touch technical support for executive leadership and VIP users.
• Resolve issues involving desktops, servers, networks, and business systems.
• Master and support specialized applications unique to various client industries.
• Administer Windows Server environments and perform regular maintenance.
• Manage service requests and incidents within the ticketing system.
• Document all technical work, time entries, and client communications.
• Assist with technical rollouts and system migrations.
• Coordinate with the Service Desk Manager to align field work with priorities.
• Identify ways to simplify workflows and enhance service quality.
• Support emergency needs outside business hours when required.

Requirements.

• Experience in the managed services industry or an MSP environment.
• Background in client-facing IT support or systems administration.
• Proficiency in Windows Server support and administration.
• Familiarity with RMM platforms and ticketing systems.
• Strong documentation skills and disciplined time logging.
• Ability to travel throughout the Bay Area, including San Jose and San Francisco.
• Valid driver's license and reliable transportation.
• Degree in Information Technology or equivalent hands-on experience.
• Bachelor's degree in Information Technology, Computer Science, or equivalent experience.

Preferred Skills.

• Experience with SentinelOne, Huntress, or ThreatLocker.
• Knowledge of PowerShell scripting for automation.
• Ability to learn and troubleshoot industry-specific software suites.
• Experience in healthcare IT or regulated environments.

A little extra info.

• The hourly pay range for this position is $35.00 to $40.38.
• Full-time hourly employees receive 40 hours per week.
• The company reimburses driving mileage for all work-related travel.
• Management must authorize all overtime hours in advance.
• The company pays 70% of health insurance premiums.
• Insurance and 401(k) benefits become available after the eligibility period.
• We provide financial support for relevant technical certifications.
• The first 90 days serve as an introductory period to evaluate performance.
• Final candidates may complete a DISC assessment.
• Employment remains contingent upon a successful background check.
• If you're not sure about this one, let's keep chatting.

Benefits:

• 401(k)
• Health insurance

Work Location: On the road

Job Description

Must Have Technical/Functional Skills

GE Proficy Suite (Kepware, Historian, Plant Applications), SQL scripting, Industrial Protocols (OPC, Modbus, MQTT), Windows Server, VMware/Hyper-V

Roles & Responsibilities

• Assess existing GE Proficy infrastructure and develop a comprehensive migration plan.
• Lead the team for End to End migration and support post migration.
• Good communication skills as more customer communication is required.
• Perform upgrades and migrations of Kepware, GE iHistorian and Plant Application and related modules to the latest supported versions.
• Good knowledge in GE Proficy Plant Model Configuration and Debug the Logs. Should know all services involved in GE Plant Apps.
• Collaborate with cross-functional teams to ensure system compatibility and data integrity during migration.
• Design and implement system architecture changes for scalability and performance improvements.
• Develop testing protocols, validation plans, and rollback procedures.
• Troubleshoot and resolve issues related to data flows, communication protocols (OPC, MQTT, Modbus, etc.), and visualization tools.
• Maintain detailed project documentation including system configurations, migration logs, and user guides.

Generic Managerial Skills, If any

• 7+ years of experience with GE Proficy suite (Kepware, Historian, Plant Applications).
• Proven experience with Historian data migration, Plant Application Upgradation and industrial automation systems.
• Familiarity with industrial communication protocols (OPC DA/UA, Modbus etc.).
• Experience with Windows Server environments, SQL Server, virtualization (VMware/Hyper-V), and backup strategies.
• Strong troubleshooting and diagnostic skills.
• Knowledge of SQL scripting is mandatory and programming (VBScript, PowerShell) is a plus.
• After-hours or weekend work may occasionally be necessary during cutover/migration phases.
• On-call support during go-live periods.

Salary Range-$100,000-$140,000 a year

#LI-KR3

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Middleware Engineer

Contract to hire

Hybrid (2-3 days onsite)– Newtown Square, PA

The candidate will be a team player in a technology organization responsible for Middleware Infrastructure environment. The organization consists of highly trained system engineers and administrators, whose responsibilities include sustaining, engineering and production support of our Middleware environments. At client, Middleware technologies include OpenShift, Kubernetes, containers, Kafka, Apigee, IBM ESB, IBM MQ, Java, Tomcat, Apache, IIS etc.

Key Responsibilities:

• Manage Middleware products/environments including new installations, upgrades, maintenance and tuning, monitoring and capacity planning.
• Provide system/technical expertise while managing application deployments and troubleshooting application and platform issues.
• Participate in 24x7 rotational On-Call production Middleware Infrastructure administration support for business-critical applications.
• Design, build and manage OpenShift clusters across Development, test and production environments.
• Develop and implement CI/CD pipelines leveraging Jenkins, Git or similar
• Manage and optimize Kubernetes/OpenShift resources, Pods,Services,Routes,operators,Helm Charts etc.)
• Review system logs on critical servers regularly and address system generated errors and warnings immediately to ensure minimum downtimes and disruption to users
• Expertise in reviewing, implementing and supporting Enterprise Security solutions including Web Service Security, SSL Mutual Authentication, SSL certificate management.
• Expertise in Various middleware technologies including Apache, application and web servers, Expertise in administering and architecture of IBM MQ environments, Kafka, Apigee including deployment, upgrades, configurations, setup, performance tuning.
• Regularly review security patches on all servers and install the latest security patches/service packs periodically.

Required Qualifications:

• Bachelor’s degree in computer science , Information Technology with equivalent experience.
• At least ten(10) years of experience of overall support of Middleware Technologies and Infrastructure.
• 5-7 + years’ experience in containerization and Orchestration (Kubernetes, docker Etc.)
• Experience with Kubernetes concepts (pods, deployments, namespaces, RBAC, networking)
• Assist in updating documented guidelines and procedures for the IT-Infrastructure unit and ensure that the documentation reflects any/all procedural changes.
• Perform system health checks of core infrastructure systems as needed.
• Integrate proactive monitoring, logging and alerting using enterprise monitoring tools.
• Must be a self-starter with the ability to work independently and in a collaborative team environment.
• Extensive experience and skill in the use of scripting (bash, python, PowerShell) to report on systems and automate processes.
• Participate in planning, testing and implementation of disaster recovery plans at the Primary and Secondary Disaster Recovery site.
• Certifications are preferred (i.e. Redhat OpenShift/Kubernetes certification,)

Job description

Senior IT/OT Infrastructure Integration Engineer

We are seeking a highly skilled Senior IT/OT Infrastructure Integration Engineer to support the planning, implementation, and execution of infrastructure for a new manufacturing site. This is a hands-on, technical execution role—not a managerial position.

In this capacity, you will serve as a technical integrator, ensuring seamless alignment across infrastructure domains including networking, servers, cybersecurity, automation, validation, and cloud integration. The role spans both manufacturing operations and corporate office environments, requiring deep expertise across IT/OT architectures in regulated settings.

The ideal candidate brings proven, real-world experience delivering infrastructure solutions within GxP-regulated manufacturing environments, with the ability to operate effectively across on-premises, hybrid, and segmented IT/OT ecosystems. This role requires ownership from strategic planning through hands-on implementation, technical support, and ongoing infrastructure evolution.

Key Responsibilities

• Provide technical oversight and quality assurance for IT/OT infrastructure deployment, including networks, servers, storage, backup, disaster recovery, and segmentation
• Review and validate High-Level and Low-Level Designs (HLD/LLD)
• Ensure alignment with Purdue Model segmentation, zero-trust architecture, and regulatory compliance standards
• Coordinate cross-functional dependencies with Automation, MES, LIMS, SCADA, and laboratory systems teams
• Support integration between on-premises infrastructure and enterprise/cloud environments (Azure hybrid)
• Validate configuration standards, system hardening baselines, and network segmentation controls

Technical Skills & Expertise

The ideal candidate will have strong proficiency in:

• IT/OT network architecture and segmentation
• Network security controls and firewall rule management
• Windows Server and Active Directory architecture
• Virtualization technologies (Hyper-V preferred)
• Storage solutions (SAN, NAS, S2D)
• Backup strategies, including immutable storage
• Infrastructure monitoring and integration
• Configuration management, standards, and documentation governance
• Change management processes
• Hands-on technical support

SERVICE DESK ENGINEER (WA/OR/ID)

CANDIDATES MUST BE LOCAL TO THE SERVICE AREA AND BE LEGALLY AUTHORIZED TO WORK IN THE UNITED STATES ON A FULL-TIME BASIS – INTERNATIONAL CANDIDATES NEED NOT APPLY

Since 1993, Right! Systems, Inc. (RSI) has been providing exceptional solutions and uncommon expertise to help our customers achieve lasting benefits. As a multi-vendor systems integrator, we maintain high-level certifications with key technology partners for one reason: our customers.

We are seeking a talented individual for the role of Service Desk Engineer. This is a full time position. Candidates must live in the service area and report to one of our corporate office locations as needed to perform job duties. This role reports to the Service Desk Manager.

You will be working on a team of highly skilled technicians and engineers across a wide range of disciplines, representing solutions from Cisco, Juniper, HPE, Aruba, Palo Alto, Fortinet, and more. Your role is to ensure that industry best practices and methodologies are applied to the deployment, integration, and operational support of our customer environments. This is a great opportunity to build your IT career while working on exciting technologies and environments.

Work schedule is typically Monday through Friday from 8am to 5pm in-office or onsite with rotational on-call scheduling for work after-hours and on weekends.

Duties/Responsibilities

• Build and maintain deep technical expertise across datacenter technologies including virtualization, Windows Server, storage, backup/DR, datacenter networking, and identity/core services (AD/DNS/DHCP).
• Resolve complex, multi-layer support incidents involving availability, performance, recoverability, and security across compute, storage, virtualization, and infrastructure services in a multi-customer MSP environment. Work from RSI offices to diagnose and resolve both emergency and chronic problems related to availability, security, performance, connectivity, and overall functionality.
• Partner with Service Desk, Network, Security, and Projects teams to deliver customer outcomes and improve service maturity through standardization, documentation, and automation.
• Attend or participate in various product training sessions and classes in order to broaden your skillset while maintaining RSI’s vendor relationships
• Meet with customers to discuss and outline new approaches and configurations that improve and enhance their current environments
• Other work-related duties as assigned

Qualifications/Requirements

1-3 years of equivalent technology experience

Able to demonstrate associate level expertise or equivalent certification level in one or more of the following areas:

• Datacenter / Virtualization
• VMware vSphere/ESXi/vCenter (preferred) and/or Hyper-V
• Compute platforms such as Cisco UCS and/or HPE
• Windows Server / Core Services
• Active Directory, DNS, DHCP, Group Policy
• General Windows Server administration and troubleshooting
• Storage / Backup / DR
• SAN/NAS concepts (iSCSI, snapshots, replication)
• Backup systems and restore validation / DR testing
• Cloud
• Azure / Entra ID integration, hybrid identity, M365 dependencies
• Hands-on experience supporting solutions from some of the listed vendors above
• Experience administering phone systems (Cisco, etc.) preferred
• Contact Center administration experience preferred
• Strong interpersonal, written, and oral communication skills
• Strong analytical and problem-solving skills
• Strong customer service orientation
• Candidate must be able to conduct research into issues and problems
• Candidate must be able to present ideas in user-friendly language
• Candidate must be highly self-motivated and self-sufficient
• Candidate must be able to effectively prioritize tasks in a high-pressure environment
• Candidate would either need to have a valid Driver’s license and vehicle insurance, or confirm their ability and means to report to the office daily on work days as scheduled, as an essential job function for this role.

Compensation/Benefits

Compensation $70-90k Annually DOE

RSI offers competitive salary, comprehensive benefits package that includes group medical, dental and vision insurance, 401(k), life insurance/LTD, and PTO (Paid Time Off) for vacation, sick and personal leave needs.

Right! Systems provides equal employment opportunity to all employees and applicants for employment without regard to race, color, creed, citizenship, status, national origin, ancestry, gender, genetic information, sexual orientation, gender expression or identity, age, religion, pregnancy or pregnancy-related conditions, physical or mental disability, marital status, veteran status, political affiliation, or any other characteristic protected by law.

Job Description: IT Support Engineer

Locations: Charlottesville, Virginia

Full Time

Roles and Responsibilities:

Detailed Primary Description of project/Requirement Description

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.
• Working with OEM vendors for replacing spares, hardware repairs & troubleshooting
• Inventory management
• Imaging of Laptops & Desktops
• Printer Management
• Assistance in fixing issues for Conference room and working with Vendor for room setup
• Hardware/software troubleshooting and resolution
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
• Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
• Network & Sharing printer installation
• Knowledge of Office 365 support
• Coverage/compliance software installation and troubleshooting
• Good communication skill
• Good Knowledge of DHCP, DNS.
• Maintain IT inventory, coordinate vendor support, and assist with procurement
• Support Mac devices
• Strictly adhere to defined Service Level Agreements (SLA’s)
• Support recurring meetings, events, and after-hours activities as required
• Documenting incidents, problems, and resolutions for future reference and for the knowledge base
• Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.

Good to have skills

• L1 level network troubleshooting and resolution for LAN Connectivity
• Hands & feet support to Backend team for Network/Server/application issue
• Working with vendor support contacts to resolve technical issues
• Labelling Racks & devices
• Server mounting/movement
• Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.

Job Description-

• Infrastructure Repair Technician - Data Center (NetOps)
• Job Summary:
• An Infrastructure Repair Technician plays a vital role in ensuring the seamless operation of infrastructure and equipment within our fast-paced data center environment. As a key member of the Edge Network Service Repair Team, you will be responsible for providing expert repair services, troubleshooting complex issues, and collaborating with cross-functional teams to drive resolutions on cutting-edge technology.
• Key Responsibilities:
• Troubleshooting and Resolution: Identify, diagnose, and successfully resolve hardware problems on servers, storage systems, and network devices, utilizing advanced technical skills and knowledge of industry-standard tools and methodologies.
• Repair and Replacement: Perform repairs and replacements of faulty components, including but not limited to:
• Server hardware (e.g., GPU, CPU, Motherboard)
• Storage systems (e.g., Hard Drives, SSDs)
• Network devices (e.g., Switches, Routers, Firewalls)
• Ticket Management and Closure: Manage and close tickets in a timely manner, ensuring that all necessary documentation is completed accurately and efficiently.
• Root Cause Analysis: Participate in root cause analysis of highly technical issues within the data center, collaborating with cross-functional teams to identify and address underlying causes.
• Collaboration and Communication: Collaborate with other technicians, engineers, and stakeholders to resolve complex technical issues, communicating effectively and escalating issues as needed to ensure prompt resolution.
• Process Improvement: Evaluate and identify areas for improvement in processes, tools, and systems, recommending changes to optimize efficiency and quality of work.
• Monitoring and Maintenance: Conduct routine monitoring of Task queue, Trouble Ticketing system, and Chatroom repair requests on equipment in the data center environment, ensuring prompt identification and resolution of issues.
• Documentation and Record-Keeping: Document all work performed within the ticket portal, including diagnosis, repairs, and maintenance activities, ensuring accurate and up-to-date records.
• Inventory Management: Maintain receiving and installing network devices, spare parts, and RMA equipment from vendors, ensuring efficient inventory management and minimizing downtime.
• Training and Development: Participate in training and stay up-to-date with new technologies and techniques, enhancing your skills and expertise.
• Safety and Compliance: Adhere to safety procedures and protocols when working with electrical and mechanical equipment, ensuring a safe and compliant work environment.
• Customer Service: Provide exceptional customer service and support to internal stakeholders, responding promptly to requests and resolving issues efficiently.
• On-call Rotation: Participate in on-call rotation, providing after-hours support for critical related issues outside of regular business hours and regular business hour on-call support as scheduled.
• Travel Requirements: Travel up to 15% of the time, as needed, to support data center operations and participate in training or meetings.
• Requirements:
• Must be available to work a flexible schedule 24x7x365 to support business operations, including weekdays, weekends, and varying shifts. This role may require overtime exceeding 40 hours per week.
• 2+ years of experience in computer hardware, networking, and troubleshooting
• Strong technical background in computer hardware, networking, and troubleshooting
• Excellent problem-solving and analytical skills
• Ability to work effectively in a fast-paced, dynamic environment
• Strong communication and interpersonal skills
• Ability to lift up to 40 pounds and work in a physically demanding environment
• Degree in Computer Science, Engineering, or related field preferred
• Preferred Qualifications:
• 2+ years of experience in a datacentre environment, with a focus on server hardware, storage systems, and network devices