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Job Outline:

A key position within our Hub, overseeing business processes, office management tasks, and ensuring smooth workflows for our employees. A valued and trusted member of the team and the “go to” for majority of day-to-day queries.

Initiative, enthusiasm and outstanding organizational and customer facing skills will be crucial to prioritize the demands and opportunities in this growing business.

Key Responsibilities:

This position handles administrative tasks, facility maintenance, and employee support within the workplace. The Operations Administrator embraces challenges and is passionate about delivering tasks accurately and in a timely manner and is experienced and comfortable at dealing with people.

• On-site IT Support by managing day-to-day queries, managing tasks and requests on our platforms such as Zoom and Bullhorn, working with third parties to log and resolve user issues, and escalating issues where necessary.
• Responsible for planning and coordinating travel and events, including budgeting and booking business travel, securing venues for company events, and preparing detailed itineraries and information packs.
• Oversee office administration, including managing post and deliveries, ordering supplies, handling support queries, hardware management, liaising with building management, and ensuring a well-maintained office environment.
• Coordinate new starter onboarding, including liaising with suppliers to system set-up, managing hardware shipments if necessary, and supporting payroll and documentation processes.
• Coordinate employee offboarding, including managing account and system deactivation, arranging hardware return, notifying relevant suppliers, and supporting final payroll and documentation processes.
• Promote and participate in our staff culture by managing our recognition processes, for birthdays, anniversaries and promotions as an example, but by also organizing office-wide events such as Sales Days or our team incentives.
• Be the local support for our ESG strategy and contribute to planning initiatives that contribute to Meet’s diversity, wellbeing, and broader ESG ambitions; through Charity events, D&I Community events, and other ideas brought forward.
• Support finance administration by tracking expenditures vs. our budget and reconciling credit card statements and receipts.
• Ad Hoc PA responsibilities for our Executive Team when they are in the office; spanning ensuring meeting rooms and desks are available, to helping coordinate lunch or dinner reservations.

Importantly, this role requires a highly confidential and proactive professional who is a valued member of the extended Talent team and serves as a role model through their professionalism and approach.

High performance at this level includes:

• Office staff are confident in your abilities to support them day-to-day
• Management are confident that support and operational needs are being managed and communicated effectively
• Clear and concise communication being delivered to stakeholders where and when necessary
• To the extent possible, smooth day-to-day management of key activities

In Office requirements:

• 3 days
• Monday, Thursday, Friday – NYC, with Tues, Weds flexible for visitors

Immediate need for a talented Cybersecurity Analyst. This is a 02+ Months contract opportunity with long-term potential and is located in Raleigh NC USA (Onsite). Please review the job description below and contact me ASAP if you are interested.

Job Diva ID: 26-08113

Pay Range: $63 - $65/hr . Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Serves as a member of the offensive security coordination team, ensuring smooth operation of the team’s agile processes, OffSec exercises, and ensures pentest occur on schedule
• Create and distribute comprehensive meeting minutes to include action plans for offensive security related meetings.
• Speak at established routines (up to 150 people,) proving updates and insights on ongoing penetration testing activities.
• Run office hours to address queries and concerns from various stakeholders.
• Coordinate test issues, working closely with technical teams to resolve any problems that arise during testing.
• Perform data entry for identified vulnerabilities, ensuring complete, accurate, and timely (CAT) documentation.
• Assist with metrics compilation and reporting to track the team’s performance and progress.
• Meet with application teams to discuss vulnerabilities, facilitating clear communication between security and development teams.
• Create and maintain all documentation (e.g. standards, policies, procedures) necessary for compliance and application of application security controls and tool selection.
• Provide critical support for cybersecurity technology infrastructure issues to internal clients, exercising judgement on when to escalate to senior resources.
• Monitor cybersecurity systems using enterprise class monitoring systems, proactively identify potential issues, and exercise appropriate responses to events.
• Occasional on call time, with nights or weekends < 10%
• Analyze basic information and makes decisions within guidelines or standard practices to solve problems.
• Contributes to projects by completing assigned tasks.

Key Requirements and Technology Experience:

• Key skills: [ Penetration Testing, Vulnerability Management, Application Security]
• The ideal candidate is an exceptional communicator who thrives in collaborative environments and remains effective during moments of conflict or high pressure.
• They bring strong public‐speaking abilities, enabling them to clearly articulate technical findings to both technical and non‐technical audiences.
• This individual demonstrates a deep passion for automation, learning penetration testing methodologies and continuously invests in their professional growth through self‐funded projects and a technical portfolio.
• They are committed to ethical security practices, skilled in translating complex concepts into actionable insights, and motivated to contribute meaningfully to a process driven and dynamic cybersecurity team
• Candidates with additional experience in project management, business acumen, or leading technical initiatives will be strongly valued.
• Preferred qualifications include penetration testing certifications such as OSCP, eJPT, PNPT, or similar industry‐recognized credentials.
• A broader technical background—such as programming, server administration, containerization technologies, API security testing, thick‐client assessment, mainframe environments, or emerging AI systems—will further enhance success in this role.
• These skills help the candidate navigate diverse environments, collaborate across disciplines, and deliver deeper, more impactful security insights.
• Do you have a portfolio?
• What experience do you have playing on a team or collaborative video games?
• What is your community envolvement in the cybersecurity community?

Our client is a leading Banking Industry , and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

About the Company

FCSLA Life is committed to providing exceptional service and support to our members. Our mission is to ensure that every member feels valued and understood, fostering a culture of inclusivity and respect.

About the Role

Experienced Microsoft Developer designs, develops, maintains and supports web-based and Windows applications. Strong expertise in C#, VB6, and Microsoft SQL Server, and a solid understanding of both modern and legacy systems. This role involves working closely with business stakeholders to enhance existing applications and build new solutions that meet evolving organizational needs.

Essential Functions

• Design, develop, and maintain Windows and web applications using Microsoft technologies
• Write clean, efficient, and well-documented code in C# and VB6
• Develop and optimize SQL Server databases, stored procedures, views and queries
• Maintain and modernize legacy VB6 Applications, including integration with newer systems
• Crystal Reports 10 experience and MS Access
• Collaborate with analysts, QA, and end users to gather requirements and deliver solutions
• Troubleshoot, debug, and resolve application and database issues
• Participate in code reviews and ensure adherence to development standards and best practices
• Support deployments, upgrades, and ongoing production maintenance
• Create technical documentation for applications and processes
• Resolving Help Desk issues
• All other duties as assigned

Education & Experience

• Four year degree or equivalent experience in computer science or related field
• Strong experience with C# (.NET Framework / .NET Core)
• Proven experience supporting and enhancing VB6 Applications
• Advanced knowledge of Microsoft SQL Server, including:
• T-SQL
• Stored procedures
• Performance turning and indexing
• Experience with web development (ASP.NET, MVC, Web APLs, or similar)
• Experience developing Windows applications (WinForms and/or WPF)
• Understanding of software development lifecycle (SDLC)
• Strong problem-solving and analytical skills
• Ability to work independently and collaboratively in a team environment
• Strong software development background and system management experience
• Proficiency with Microsoft Office Suite, Desktop PC and Calculator, Policy Management System (proprietary software for the main database), FormDocs and Fortis

Preferred Qualifications

• Experience migrating VB6 applications to .NET
• Familiarity with HTML, CSS, JavaScript
• Experience with Visual Studio, source control (Git, TFS, or similar)
• Knowledge of RESTful services and API integrations
• Experience in Agile or Scrum environments

Work Environment

This job is performed in a professional office environment. This is a full-time position with business hours Monday through Friday. Hours of work are typically 8:00 a.m. to 4:30 p.m. Additional hours may be worked as appropriate. Work is routinely performed using standard office equipment such as computers, phones and copiers, in a fast-paced environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing duties of this job, the employee is regularly required to talk, hear, sit for long period of time, use of hands and fingers to keyboard, use of standard office equipment such as computers, phones and copiers, navigating about the office and viewing materials and equipment needed to perform required tasks. This position requires the ability to occasionally lift office products and supplies, up to 30 pounds. Work also requires ability to reach into top filing cabinet drawers and bend or stoop to reach into bottom filing cabinet drawers.

Travel

This position requires no travel.

Equal Opportunity Statement

FCSLA Life is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Senior Data Analyst: The "Storyteller" of Product Development

Location: Framingham, MA (Hybrid – 2 days in-office)

Type: 3–6 Month Contract (Potential for Extension or Conversion)

Pay Range: $39.00 - $44.00/hr

The Opportunity

You will join a Fortune 100 global retail innovator known for delivering high-quality brands and fashion at incredible value. Within our Product Development (PD) division, we don't just follow trends—we create the infrastructure that brings them to life.

We are looking for a Senior Financial Analyst who does more than just move data. We need a strategic partner who can translate complex financial metrics into insights that drive the future of our Apparel, Home, and Accessories businesses. This is a high-visibility role where you will work directly with VP and EVP leadership to shape the story behind the numbers.

The Mission

You will join a high-performing Reporting & Finance team during a pivotal digital transformation. Your mission is two-fold:

1. Maintain Excellence: Own the Quarter-Close process and manage critical trackers for tariffs, cost savings, and planned vs. actuals.
2. Drive Evolution: Lead the charge in transitioning our reporting from static cycles to a streamlined, month-end cadence powered by Power BI automation.

What You’ll Do

• Narrate the Numbers: Present financial insights to executive leadership, effectively "telling the story" behind the data to support global sourcing and pricing decisions.
• Modernize Reporting: Act as the architect for our transition to interactive Power BI dashboards, moving away from manual workflows toward scalable automation.
• Strategic Modeling: Build "what-if" scenarios and financial models to navigate budgeting, headcount, and global market shifts.
• Cross-Functional Collaboration: Serve as the financial bridge between Sourcing, IT, Merchandising, and Corporate Finance teams.
• Process Engineering: Evaluate current tools, identify bottlenecks, and document standardized workflows via SOPs and flow charts.

Who You Are

• The Analyst: 5–7 years of experience in finance, reporting, or operations with a strong grasp of the retail or product lifecycle.
• The Power User: You are an Excel Expert (Power Query is a preferred) and highly proficient in Power BI. You can independently design, build, and maintain complex data models.
• The Communicator: You don't just deliver reports; you provide context. You excel at explaining complex financial concepts to non-financial creative and product teams.
• The Efficiency Expert: You have a passion for "continuous improvement." You enjoy taking a messy process and turning it into a streamlined, automated tool.
• The Local: You are able to collaborate in-person at our Framingham campus 2 days a week.

Why Join This Team?

• This role offers a front-row seat to the global product lifecycle of one of the world's most successful retailers. While this is a contract position, we are looking for a high-performer who wants to make a lasting impact on our financial reporting architecture.

• Provides administrative support to ensure efficient office operations.
• Maintains physical and digital filing systems.
• Answers phone calls and directs callers to appropriate personnel, schedules appointments, signs for incoming packages, and assists clients and other visitors.
• Responds to emails and other digital queries and correspondence.
• Manages calendars for senior staff, including making travel arrangements.
• Drafts and edits letters, reports, and other documents.
• Inputs and updates information in databases and spreadsheets.
• Prepares meeting agendas and takes meeting minutes.
• Coordinates logistics for meetings, including room setup and catering.
• Uses word processing and presentation software to create and edit documents.
• Operates and maintains office equipment, including printers, copiers, and fax machines.
• Works with maintenance staff and outside vendors to ensure office equipment is in good working order and office supplies are always on hand.
• Research as requested and compiles and summarizes information for reports or presentations.
• Works closely with other administrative staff and supports other colleagues as needed.
• Works with sensitive information with discretion to maintain confidentiality and security and ensure compliance with privacy policies and regulations.
• Ensures that deadlines are met and adapts to changing priorities.
• Presents a positive and professional image for the organization.

• High school diploma or equivalent, associate's degree preferred but not required.
• Past administrative experience or tenure in an office setting preferred but not required.
• Digital literacy and research skills, including the ability to analyze the reliability of information.
• Familiarity with standard office platforms, such as Microsoft Office.
• Data management and entry skills, including the ability to maintain and improve filing systems.
• Accurate record keeping.
• Written communication skills.
• Time management, multitasking, and flexibility.
• Organizational skills.
• Accuracy and attention to detail.
• Supply management and inventory control.
• Interpersonal skills, professional and courteous demeanor, excellent office and phone etiquette.
• Ability to work well under pressure and navigate multiple deadlines.
• Proactive approach to problem-solving and process improvement.
• Ability to work well independently and in collaboration with others.

Position Details

Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Level 2 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 910 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.

Lakeland Regional Health is currently seeking motivated individuals to join our team in various entry-level positions. Whether you're starting your career in healthcare or seeking new opportunities to make a difference, we have roles available across our primary and specialty clinics, urgent care centers, and upcoming standalone Emergency Department. With over 7,000 employees, Lakeland Regional Health offers a supportive work environment where you can thrive and grow professionally.

Work Hours per Biweekly Pay Period: 80.00

Shift:

Location: 1324 Lakeland Hills Blvd Lakeland, FL

Pay Rate: Min $161,200.00 Mid $215,300.80

Position Summary

The Physician Advisor serves as a liaison between the clinical document improvement (CDI) team, which includes hospital coders; members of the Hospital's administration; the Medical Staff of the hospital; and the hospital's Utilization Management to facilitate the development and implementation of clinical documentation improvement initiatives. The Physician Advisor is pivotal in leveraging his or her clinical position to demonstrate the association of care delivery with specificity in documentation. The Physician Advisor is responsible for conducting clinical reviews referred by the Utilization Management, Coding and Clinical Documentation Improvement departments. The Physician Advisor will assist with reviews and appeals of DRG and medical necessity denials.

Position Responsibilities

People At The Heart Of All We Do

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.

Stewardship

• Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
• Knows and adheres to organizational and department policies and procedures.

Safety And Performance Improvement

• Behaves in a mindful manner focused on self, patient, visitor, and team safety.
• Demonstrates accountability and commitment to quality work.
• Participates actively in process improvement and adoption of standard work.

Supervisor/Team Lead Capabilities

• Demonstrates accountability for shift/team operations and care/service delivery to support achievement of organizational priorities.
• Coaches front line team members to support ongoing professional development and hardwire technical and professional capabilities.
• Creates a high performing team by building strong relationships, delegating work and nurturing commitment and engagement.
• Manages team conflict/issues implementing appropriate corrective actions, improvement plans and regular performance evaluations.
• Applies change management best practices and standard work to support departmental changes and ensure effective team transition.
• Promotes a healthy and safe culture to advance system, team and service experien

Standard Work: Physician Advisor

• Acts as a liaison between the CDI professionals, Health Information Management, and the hospital's medical staff to facilitate accurate and complete documentation for coding and abstracting of clinical data, capture of severity, acuity and risk of mortality, HCC/risk adjustment in addition to Diagnosis Related Group (DRG) assignment.
• Perform concurrent and retrospective reviews of selected health records as it pertains to CDI and coding validation, and participate in the development of clinically appropriate and compliant provider queries to further clarify documentation.
• Educates individual hospital staff physicians about International Classification of Diseases (ICD) coding guidelines and clinical terminology to improve their understanding of severity, acuity, risk of mortality, HCC/risk adjustment and DRG assignments on their individual patient records.
• Assists with the evaluation and appeal of concurrent and restrospective denials and retrospective DRG downgrades. May perform peer-to-peer meetings as required.
• Participates in the coding and CDI programs and identifies potential areas for improved documentation of services. Also participates in the Coding and CDI meetings and provides ongoing education to the team members.
• Provides peer to peer communication to affect the appropriate response for those cases where the physician fails to respond or questions the need for queries.
• Responsible for writing and submitting appeals (multiple levels as needed) specifically around medical necessity, non-covered services, authorizations, and inpatient/observation stay related denials. May perform peer-to-peer meetings as required.
• The Physician Advisor is pivotal in leveraging his or her clinical position to demonstrate the association of care delivery with specificity in documentation through effective communication and education of the respective parties.
• Provides his or her expert opinion in relation to clinical validity assessments, and, furthermore, the development of clinically robust and appropriate queries.
• Serves as second level reviewer for UM, providing guidance on appropriate/alternate levels of care based on InterQual guidelines and other appropriate criteria.

Competencies & Skills

Essential:

• Broad knowledge base of clinical medicine across all specialties.
• Basic coding guidelines regarding the selection of the principal diagnosis and reporting additional diagnoses and procedures; understanding the DRG system; levels of comorbidities; and concepts of risk adjustment, severity of illness, risk of mortality, case mix index, prospective payment, hospital acquired conditions, patient safety indicators.
• Organize tasks effectively and efficiently and the ability to act independently through the application of critical thinking skills.
• Computer skills appropriate to position
• Excellent written and verbal communication skills.

Qualifications & Experience

Essential:

• Medical Degree

Essential:

• Licensed to practice medicine in the state of Florida, shall be board certified in internal medicine, and shall meet any other reasonable professional criteria established by LRH or the hospital.

Other information:

Experience Essential:

- Minimum of two years of experience in conducting coding and CDI reviews.

- Knowledge of coding guidelines and how it translates from clinical documentation.

- Knowledge of DRGs, Risk of Mortality, Severity of Illness, Mortality Rate, HCC/risk adjustment, CMI and the impact of clinical documentation/coding in relation to these metrics.

- Excellent computer skills with prior exposure to use of Microsoft Office suite

Velocity Clinical Research is an owned and integrated research site organization, providing excellence in patient care, high quality data and fully integrated research sites. At Velocity, we align our values and behaviors to give our employees the best chance of delivering on our brand promise: to bring innovative medical treatments to patients. We are committed to making clinical trials succeed by generating high quality data from as many patients as possible, as quickly as possible while providing exemplary patient care at every step.

As an employee of Velocity, you are the most integral part of our mission. For talented candidates who perform at a high level, Velocity will invest to support career advancement and reward performance. Whether you are new to clinical research or are an industry veteran, we invite you to apply to Velocity.

Benefits include medical, dental and vision insurance, paid time off and company holidays, 401(k) retirement plan with company-match, and an annual incentive program.

Summary:

The Sub Investigator has responsibility for the clinical safety of the patients partaking in the clinical trial, collecting, and recording accurate clinical data while also ensuring that the well-being and interests of the subjects enrolled in the studies are being met. The Sub-I provides essential clinical support to the clinical research coordinators, principal investigators, and other clinical trials staff.

Duties/Responsibilities

• Serve as leader of a study team to execute clinical trials
• Mentor and train staff in the conduct of clinical trials, protocol requirements, communication, and trial management skills
• Create training strategies and mitigation plans
• Conduct and manage clinical trials in accordance with the study protocol, GCP, ICH Guidelines and Velocity’s SOPs
• Implement and coordinate assigned clinical trials including start up, vendor management, subject recruitment, source development review, scheduling subjects, protocol training, collection of regulatory documents, conducting visits, ensuring data is entered in a timely manner and all queries are resolved, managing and reporting adverse events, serious adverse events, and deviations, implementing new protocol amendments, providing all close out reports.
• Apply project management concepts to manage risk and improve quality in the conduct of a clinical research study
• Develop, coordinate, and implement research and administrative strategies to successfully manage assigned protocols.
• Communicate effectively and professionally with coworkers, leadership, study subjects, sponsors, CROs, and vendors.
• Ensure good documentation practices are applied by team members when collecting and correcting data, transferring data to sponsor/CRO data capture systems and resolving queries
• Ensure confidentiality of patient protected health information, sponsor confidential information and Velocity confidential information is maintained by all team members
• Develop communication and escalation strategies within teams to that ensure patient safety is upheld and all adverse events, serious adverse events, and adverse events of special interest are followed and reported in accordance with the protocol and Velocity SOPs
• Ensure all data is entered into the sponsor's data portal and all queries are resolved in a timely manner
• Ensure staff are delegated and trained appropriately and documented
• Ensure the creation, collection and submission of regulatory documents to Sponsors and IRBs as required per protocol, GCP/ICH regulations and IRB requirements.
• Evaluate potential subjects for participation in clinical trials including phone and in person prescreens.
• Create and execute recruitment strategies in conjunction with patient recruitment staff
• Incorporate key timelines, endpoints, required vendors, and patient population when planning for each assigned protocol.
• Incorporate understanding of how decisions affect the bottom-line including links between operations and company’s financial performance and how it is essential to create value of all stakeholders of the organization when planning for each assigned protocol.
• Incorporate understanding of product development lifecycle and significance of protocol design including critical data points when planning for each assigned protocol
• Develop Quality Control strategies for team member projects
• Perform clinical duties (e.g. Drug preparation and administration, fibroscan, phlebotomy, ECG, lab processing) within scope
• Promote respect for cultural diversity and conventions with all individuals.
• Understand the disease process or condition under study
• Other duties as assigned

Required Skills/Abilities:

• Must undertake all training and certification required by sponsors and CRO’s to carry out clinical trials within specified timelines.
• Safe handling of data and records regarding privacy and confidentiality, per HIPAA
• requirements.
• Practices professionalism and integrity in all actions – Demonstrated ability to foster
• concepts of teamwork, cooperation, self- control, and flexibility to get the work done
• Ability to communicate effectively in English (both verbal and written).
• Up to 10% travel, as needed, for project team meetings, client presentations and other
• professional meetings/conferences as needed.
• Other duties as assigned.

Education and Experience:

• Must be a licensed MD, DO, NP, or PA.
• 5+ years of clinical management experience or equivalent applicable experience in clinical
• research industry

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

NOTE: The above Job Description is intended to communicate the general function of the mentioned position and by no means should be considered an exhaustive or complete outline of the specific tasks and functions that will be required. Additionally, specific tasks and duties of the position are subject to change as the Company, the department and circumstances change. All employees are expected to perform their duties within their ability as required by the job and/or as requested by management.

Associate Director of Communications Systems

Arlington, VA (On-Site)

About Us

Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, and Georgia. Ennoble Care's clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, "To Care is an Honor." Join Ennoble Care today!

Overview

Ennoble Care is seeking an Associate Director of Communications Systems to own our Dialpad and Zoho CRM platforms end to end—from day-to-day administration to the analytics that drive operational decisions for clinical leadership and the C-suite.

This is not just a systems administration role. You'll inherit active automation projects in Zoho (workflow rules, field permissions, validation logic, cross-module integrations) and a growing analytics practice around Dialpad call data (transfer acceptance rates, queue performance, agent productivity). You'll be expected to build on both—and you'll have AI tools at your disposal to do it. We're actively using AI to automate workflows, analyze call data, and eliminate manual processes across both platforms. You'll be expected to leverage these tools to move faster than a traditional admin ever could.

You'll report directly to the CIO and have regular visibility with the COO and executive leadership. This position is on-site at our Arlington, VA corporate headquarters.

Key Responsibilities

Dialpad Administration & Analytics (~610 users across 15+ offices and 11 states)

• Manage user provisioning/deprovisioning, license management (Connect vs Contact Center), number assignment, and extensions

• Configure and optimize call routing, IVR structures, queues, and office/department setup

• Build and maintain performance dashboards for clinical operations leadership—transfer acceptance rates (warm vs cold), queue performance, agent productivity, ring timeout analysis, voicemail detection

• Leverage AI tools to automate call data analysis, anomaly detection, and recurring reporting

• Track and report on KPIs weekly: call answer rate, abandon rate, average speed to answer, queue wait time

• Conduct root cause analysis when performance dips—whether it's a routing issue, a training gap, or a staffing constraint

• Serve as primary technical contact with Dialpad support and account team

• Troubleshoot call quality issues, agent status problems, and routing errors

Zoho CRM Administration & Automation (~50+ liaisons, scaling to 100+)

• Manage user creation, role/profile management, field-level permissions, module configuration, and layout customization

• Own and extend existing workflow automations—bonus point calculations, pathway expiration enforcement, focused pathway caps, cross-module lookups (house call / hospice), referral-to-liaison mapping

• Drive data integrity: account deduplication, referral source accuracy, sync monitoring between Zoho, OA (OperationsAccel), and MatrixCare

• Build liaison performance dashboards and automate the pulse report

• Reduce bonus reconciliation from ~16 hours/month of manual work to near-zero through automation

• Use AI-assisted development to build and iterate on Zoho workflow rules, validation logic, and cross-module integrations faster

Integrations & Cross-Platform

• Coordinate user lifecycle (provisioning/deprovisioning) across Dialpad and Zoho as part of onboarding/offboarding workflows

• Maintain integrations between Dialpad, Zoho, CallRail, and other systems

• Monitor sync reliability between Zoho, OA, and the Dialpad data warehouse (Azure SQL)

• Support other no-code/low-code tools (Scribe, Keragon, Emitrr) as needed

Performance Monitoring & Reporting

• Track and report on Dialpad and Zoho KPIs weekly to leadership

• Identify trends and proactively address issues before they impact metrics

• Support Operations Analyst with data extraction for deeper analysis

Documentation & Training

• Create and maintain system documentation, runbooks, and SOPs

• Develop training resources to improve adoption and reduce errors

• Conduct end-user training for new hires and existing staff

What Success Looks Like

• You own Dialpad and Zoho administration completely—user provisioning, routing changes, and system configuration no longer route through the helpdesk or the CIO

• Leadership gets recurring, self-service visibility into call center performance and liaison productivity without asking for it

• Manual reconciliation work that currently takes 16+ hours/month is automated or eliminated

• When something breaks or trends in the wrong direction, you catch it before anyone else does

Qualifications

Required

• 3+ years of experience administering a cloud communications platform (Dialpad, RingCentral, 8x8, Five9, or similar)

• 2+ years of experience administering a CRM (Zoho CRM strongly preferred; Salesforce acceptable)

• Hands-on experience building CRM automations—workflow rules, validation rules, field-level security, cross-module lookups

• Comfortable writing SQL queries for analytics (you'll query an Azure SQL data warehouse—and use AI tools to accelerate query development and analysis)

• Experience building dashboards or reports in Power BI, Looker, or similar

• Strong analytical skills—able to interpret data and identify root causes

• Excellent communication skills with ability to present metrics to leadership

• Strong attention to detail—you'll reconcile bonus payments where errors directly impact employee compensation

• Ability to work on-site in Arlington, VA

Preferred

• Zoho CRM administration certification

• Experience with Zoho-to-external-system integrations (webhooks, APIs, middleware like Zoho Flow)

• Healthcare industry experience (home health, hospice, or multi-site provider groups)

• Experience with Dialpad specifically (API, webhooks, admin console, contact center configuration)

• Familiarity with data warehousing concepts and ETL pipelines

• Experience using AI/LLM tools (Claude, ChatGPT, Copilot) to accelerate technical work—writing automations, analyzing data, building integrations

• Background in contact center operations (not just IT administration)

What We Offer

• Ownership of two mission-critical platforms with direct impact on business performance

• Direct visibility with CIO, COO, and executive leadership

• AI-forward team—you'll have enterprise AI tools and an automation backlog with clear ROI from day one

• Growing organization—the systems you build now will scale with 2x liaison headcount and continued M&A expansion

• Competitive compensation and benefits package

• Career growth opportunities within IT and operations

Compensation

Salary Range: $90,000 - $110,000 with 10% Bonus based on Annual KPIs

Benefits

Full-time employees qualify for the following benefits:

• Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity

• Paid Time Off

• Paid Office Holidays

All employees qualify for these benefits:

• Paid Sick Time

• 401(k) with up to 3% company match

• Referral Program

• Payactiv: pay-on-demand — cash out earned money when and where you need it!

Candidates must disclose any current or future need for employment-based immigration sponsorship (including, but not limited to, OPT, STEM OPT, or visa sponsorship) before an offer of employment is extended.

Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

Overview

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

1. Students are our top priority.

2. We strive for excellence.

3. We thrive on diversity.

4. We celebrate collaboration.

5. We champion innovation.

6. We safeguard freedom of inquiry and expression.

7. We nurture the wellbeing of our community.

8. We act ethically.

9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

About the School of Aerospace Engineering at the Georgia Institute of Technology

For more than two decades, the Daniel Guggenheim School of Aerospace Engineering has consistently ranked among the nation's top 5 aerospace engineering programs, attracting aspiring engineers to pursue their academic journeys at the Atlanta campus With an esteemed faculty of more than 40 tenured-track professors and a thriving student body of over 2,000 individuals, the school is uniquely positioned to offer a comprehensive and hands-on approach to research, scholarship, and education, spanning fixed-wing aircraft, rotorcraft, ad space domains.

Atlanta, GA

The Daniel Guggenheim School of Aerospace Engineering at the Georgia Institute of Technology invites applications for a Research Engineer II position. This role supports sponsored research in the modeling and simulation of turbulent reacting multiphase flows in propulsion and power systems.

The successful candidate will conduct high-fidelity computational research using Large Eddy Simulation (LES) and Direct Numerical Simulation (DNS) to investigate complex turbulent reacting flows in aerospace propulsion applications, including gas turbines, scramjets, and liquid rocket systems. Research activities are closely aligned with externally funded projects and include simulation development, model validation, data analysis, reporting, and dissemination of results.

This is a full-time research faculty appointment contingent upon sponsored funding.

Research Engineer II

• Conduct high-fidelity LES and DNS simulations of geometrically complex turbulent reacting flows relevant to propulsion and power systems

• Develop, implement, and validate computational models and numerical methods within specialized research codes

• Optimize and execute simulation cases on advanced high-performance computing platforms

• Process, analyze, and interpret large simulation datasets

• Support sponsored research deliverables, including milestone reporting and technical documentation

• Publish research findings in peer-reviewed journals and present at technical conferences

• Contribute to proposal development and expansion of externally funded research programs

• Assist in mentoring graduate students and supporting broader research program activities

• A Master's degree in Aerospace Engineering and three (3) years of relevant full-time experience after completion of that degree, or
• A Master's degree in Aerospace Engineering , and five (5) years of relevant full-time experience after completion of a Bachelor's degree, or
• A Doctoral degree.
  

• Ph.D. in Aerospace Engineering, Mechanical Engineering, or a closely related field

• Demonstrated expertise in turbulence modeling, LES, and DNS

• Experience developing, validating, and implementing subfilter/subgrid-scale models

• Strong background in high-performance computing (HPC), including massively parallel computing on large-scale heterogeneous systems

• Experience with CFD code development and optimization for multi-core architectures and GPU-accelerated platforms

• Proficiency in programming languages such as Python, Fortran, C, and MATLAB

• Experience with advanced data processing and large-scale simulation post-processing

• Record of peer-reviewed publications and conference presentations in fluid dynamics, combustion, or related fields

• Ability to work collaboratively in a multidisciplinary research environment and communicate technical results effectively

Applicants should submit a letter of application; curriculum vitae; and the names and contact information for 3 references. Application materials should be submitted as PDF files.

Requests for information may be directed to Marva White

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

The candidate of choice will be required to pass a pre-employment background screening. employment/pre-employment-screening.