Rams Skilled Trades Jobs in Usa

For more than 20 years MAN Engines & Components is the primary importer and service representative of MAN engines, components and parts with responsibility for North, Central and South America. The American subsidiary of MAN Truck & Bus AG has a long-term experience of packaging MAN “high speed” marine engines for major boat builders and its distributors. Together with its 65 dealers it provides an extensive service network for MAN Marine Diesel engines in its territory.

MAN Engines & Components is also the exclusive importer of industrial diesel and gas engines for construction equipment, agricultural machinery and power generation including CHP (combined heat power) application.

Additionally bus and heavy-duty truck axles are being assembled and provided to the North American market. High quality chassis components and transfer cases are integral part of the product portfolio.

Title:   Manager Trade and Compliance Logistics

************This is NOT a remote position, 5 days in-office******************

Candidate must be able to commute to the Pompano Beach location

Summary:

The Manager Trade Compliance and Logistics ensures the company complies with all applicable import and export laws and regulations while supporting business operations. The initial priority for this role is to evaluate and address the company’s import tariff exposure, ensuring full compliance while minimizing financial and operational impacts.

 Roles and Responsibilities:

•  Ensure compliance with all import and export laws and regulations (CBP, EAR, OFAC, and other participating government agencies).
• Monitor, interpret and communicate changes in trade regulations as well as assessing their impact on the business (duties, tariffs, trade agreements).
• Lead the process to obtain and maintain the Customs Trade Partnership Against Terrorism (CTPAT) Certification for the company.
• Liaise with customs authorities, governmental agencies, and external partners.
• Develop, implement, and maintain trade compliance policies and procedures aligned with national regulations, international requirements, and corporate standards.
• Design and deliver training programs to educate employees on import and export compliance requirements.
• Collaborate cross-functionally with procurement, logistics, supply chain, sales administration, and finance to coordinate import and export activities and resolve import and export customs issues.
• Conduct internal audits of import and export transactions and oversight of customs brokers and freight forwarders.
• Screen business partner for integrity and compliance (restricted party and sanctions lists) and perform due diligence checks.
• Support and review the classification of goods for import and export (HTS, ECCN)
• Prepare and maintain documentation required for duty drawback claims.
• Analyze and report logistic costs and import and export data (ACE, AES)
• Support negotiating contracts with carriers, freight forwarders, and customs brokers.

Requirements:

• The ability to conduct independent research and interpret complex regulations to provide clear, actionable guidance is essential for success in this role.
• Bachelor’s degree in International Business, International Trade or related field.   
• 4-5 Years of professional experience in import/export compliance, customs operations, or logistics management
• U.S. Licensed Customs Broker – preferred
• NCBFAA Certified Export Specialist – preferred
• Strong analytical and problem-solving skills
• High attention to detail and strong organizational skills.
• Excellent communication skills for working with internal teams and government agencies.
• German and/or Spanish language skills are a plus

Benefits:

• Annual base salary plus performance bonus
• Vacation days and sick leave
• Child leave
• Health insurance coverage with HSA Contribution
• Dental & Vision Benefits
• Life, AD&D and STD/LTD insurance
• 401(k) Plan & 401(k) Match
• Wellness Benefit
• Up to 14 Holidays
• Vehicle Leasing program

Reporting to the VP, Brand Integrity, Ethics and Investigations, the Senior Counsel, International Trade Compliance is an experienced compliance lawyer responsible for advancing and managing the Company’s economic sanctions, customs, and export controls compliance programs and enabling compliance with ever-changing and complex global requirements. Such individual is responsible for continually assessing the Company’s sanctions and export compliance risk and in conjunction with other key stakeholders updating, designing and implementing appropriate controls to mitigate such risks.

The individual will have extensive interaction with other members of the Legal Team, the Senior Leadership Team, business teams, as well as with numerous other internal organizations.

Responsibilities

The Senior Counsel, International Trade Compliance is responsible for serving as the internal subject matter expert on applicable global laws and regulations pertaining to economic sanctions, customs and export controls and their impact on the Company’s business (e.g., OFAC, ITAR, and EAR). Such individual is also responsible for developing, enhancing, and implementing the Company’s international trade and export compliance programs and associated procedures to enable compliance with applicable laws and regulations. Such duties will include the following:

• Identify and manage sanctions, customs, and export control compliance issues, escalate and remediate as appropriate;
• Advise the business on sanctions, customs, and export controls compliance, risks, and risk mitigation.
• Conduct sanctions, customs, and export compliance risk assessments and recommend changes to applicable policies and procedures;
• Lead trade and export compliance investigations and manage submissions and disclosures to governmental entities as required;
• Provide oversight to business units highly dependent upon trade, customs or export compliance programs (e.g., ITAR);
• Develop appropriate sanctions, trade and export compliance training for relevant stakeholders.
• Monitor proposed sanctions and export compliance laws and regulations and provide advice to business stakeholders regarding implications and requirements; and,
• Implement robust compliance tools (including policies, procedures, manuals and as appropriate IT solutions), to enhance the Company’s trade and export compliance controls, and otherwise support the Company’s Ethics and Compliance program and initiatives.

Qualifications

• JD from an accredited law school.
• Member in good standing of the bar of at least one U.S. state.
• A minimum of 5 years focusing on trade, customs and export compliance, sanctions, or related matters.
• A minimum of 7 to 10 years of professional experience assessing/investigating alleged or actual regulatory/legal or ethical concerns.
• Strong negotiation and presentation skills, as well as excellent analytical ability.
• Excellent verbal and written communication skills, including the ability to explain complex legal and regulatory concerns to non-legal stakeholders.
• Demonstrated ability to lead programs/projects.
• Ability to effectively lead cross-functional teams, effectively collaborate, and work independently on projects, from conception to completion, and must be able to work under pressure at times to manage a wide variety of activities and confidential matters with discretion.

OTHER VALUED EXPERIENCE

• In-house experience.
• Significant experience with the Arms Export Control Act and its implementing regulations, the International Traffic in Arms Regulation and 22 CFR parts 120-130.
• Significant experience and ability serve as the internal subject matter expert regarding the Federal Acquisition Regulation
• Flexibility and willingness to adapt and grow in an expanding organization.
• Commitment to compliance and integrity.
• Experience implementing and administering standard trade compliance software solutions.
• Ability to collaborate among all levels of the organization and business.
• Self-starter who can develop effective networks with internal customers and external stakeholders.
• Strong time management, prioritization, analytical, and organizational skills, with ability to meet deadlines and achieve desired results.
• Excellent customer relationship, communication, and people skills.
• Adaptable and capable of managing multiple initiatives, both collaboratively and independently.
• Experience in the application of non-U.S. export control and sanctions regulations.

What you’ll experience working for ULS

UL Solutions has been pioneering change since 1894 and we’re still leading the way. From day one, we’ve blazed a trail protecting the planet and everyone on it. Our teams have influenced billions of products, plus services, software offerings and more. We break things, burn things and blow things up. All in the name of safety science.

That’s where you come in — because none of it could happen without you. It takes passion to protect people, problem-solving to safeguard personal data and conviction to make the world a more sustainable place. It takes bold ideas and brilliant minds to build a better world for future generations across the globe.

This is more than a job. It’s a calling. A passion to use our expertise and play our part in creating a more secure, sustainable world today — and tomorrow. As a member of our safety science community, you’ll use your ideas, your energy and your ambition to innovate, challenge and ultimately, help create a safer world.

Everyone here is unique. But we’re also a global community, working together to help create a safer world. Join UL Solutions and you can connect with the brightest minds in the business, all bringing their distinct perspectives and diverse backgrounds together to deliver real change.

Empowering our customers to keep the world safe means thinking ahead. It means investing in training and empowering our people to learn and innovate. At UL Solutions, we help build a better future — one where everyone benefits.

Join UL Solutions to be at the center of safety. To learn more about us and the work we do, visit

Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated salary range for this position is $180,000 to $230,000 and is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors. This position is eligible for annual bonus compensation with a target payout of 20% of the base salary. This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).

Vice President – Customs & Trade Compliance (U.S. Customs Broker)

Gulf Coast | Offshore Energy & Marine Logistics

Gulf Marine Contractors

Gulf Marine Contractors is seeking an experienced U.S. Licensed Customs Broker to lead our Customs & Trade Compliance function supporting offshore energy, vessel operations, and specialized marine logistics throughout the Gulf Coast.

This leadership role will serve as the company's senior authority on U.S. Customs regulations, Outer Continental Shelf (OCS) compliance, and offshore customs operations, ensuring efficient and fully compliant customs activity for offshore construction, drilling, subsea equipment movements, vessel operations, and international logistics.

The Vice President will play a key role in building scalable compliance systems, strengthening regulatory controls, and supporting complex offshore projects across the organization.

Key Responsibilities

Leadership & Strategy

• Lead Gulf Marine Contractors' customs brokerage and trade compliance strategy
• Serve as the organization's senior authority on CBP regulations and offshore customs matters
• Develop scalable systems, controls, and procedures supporting offshore energy and marine operations

Customs Brokerage & Offshore Operations

• Oversee customs entries, filings, in-bonds, and temporary imports
• Manage OCS-related customs matters tied to offshore construction, drilling, and subsea equipment
• Ensure compliant handling of time-sensitive offshore equipment and materials
• Support vessel operations and specialized marine logistics movements

Compliance & Risk Management

• Maintain full compliance with U.S. Customs and Border Protection (CBP) regulations
• Supervise customs operations conducted under the company's broker license
• Implement internal controls, auditing processes, and documentation standards
• Monitor regulatory changes impacting offshore energy and marine logistics

Agency & Stakeholder Relations

• Serve as primary liaison with CBP officers, ports, terminals, and regulatory agencies
• Advise internal teams and clients on customs strategy, compliance risks, and regulatory changes
• Collaborate with operations, vessel agency, port husbandry, and offshore logistics teams

Required Qualifications

• Active U.S. Customs Broker License
• Experience supporting Outer Continental Shelf (OCS) customs operations
• Strong knowledge of CBP regulations, vessel filings, temporary imports, and offshore customs frameworks
• Experience working with ports, terminals, and offshore logistics environments
• Proven leadership experience in customs brokerage or trade compliance
• Ability to operate in fast-paced operational environments supporting offshore projects

Preferred Qualifications

• 10+ years of experience in offshore energy services, marine logistics, or vessel operations
• Experience supporting offshore drilling, subsea, or construction projects
• Experience with regulatory audits and compliance program development
• Experience building compliance processes within growing organizations

Why Join Gulf Marine Contractors

• Growing company in offshore energy and marine services
• Opportunity to lead and shape a company-wide customs and trade compliance function
• Exposure to complex offshore construction and energy projects
• Collaborative team environment with strong operational leadership

Apply

Use LinkedIn Easy Apply or contact us directly at

for a confidential conversation.

Gulf Marine Contractors is committed to maintaining the highest standards of compliance, safety, and operational excellence in offshore energy logistics.

#CustomsBroker #TradeCompliance #OffshoreEnergy #MarineLogistics #OCS #CBP #EnergyJobs

Triangle Associates, Inc is looking for an experienced General Trades Project Manager/Estimator to lead our self-performed trades work across Northern Michigan from our Traverse City, Michigan office

If you have a strong background in estimating, field leadership, and managing commercial trades work — and you take pride in delivering safe, profitable, high-quality projects — we want to connect.

You’ll lead the estimating, planning, execution, and financial performance of self-performed scopes including:

• Rough & finish carpentry
• Doors, frames & hardware
• Division 10 specialties
• Selective demolition
• Additional assigned general trades work

Estimating & Preconstruction

• Perform takeoffs and develop labor production rates
• Solicit and evaluate vendor pricing
• Identify risks and constructability issues
• Prepare proposals, scope letters, and clarifications
• Lead estimate-to-field turnover

Project Management

• Develop labor plans and production schedules
• Manage field crews and foremen
• Track productivity and job costs
• Manage change orders and financial forecasting
• Lead project closeout and final cost reconciliation

You’ll work closely with operations leadership, field teams, accounting, and client project managers to ensure strong performance across safety, quality, and profitability.

• 5–15+ years in commercial self-performed trades
• Strong estimating and project management experience
• Proven ability to lead field labor
• Knowledge of cost control, budgeting, and change management
• Proficiency in Excel, Procore, Bluebeam, and scheduling tools
• MIOSHA 30 and CPR/First Aid (preferred)

At Triangle Associates, our core values guide everything we do:

Safety. Professionalism. Trust. Accountability. Teamwork.

If you’re ready to take ownership of your projects, lead from the front, and drive strong financial performance while maintaining high safety and quality standards — we’d love to hear from you.

Check us out at for more information!

Position Summary:

The Trade Compliance Specialist will be part of the Trade Compliance department. This role supports the company’s import and export activities by ensuring all shipments comply with U.S. and international trade regulations. This role is also responsible for maintaining accurate documentation, assisting with customs filings, and supporting internal audits related to trade compliance.

• Contract Position
• Onsite, No Hybrid or Remote Work

Duties & Responsibilities:

• Prepare and review import/export documentation, including commercial invoices, packing lists, and customs declarations.
• Maintain all recordkeeping for imports, exports, and export licensing.
• Submit and manage license applications through automated SNAP -R ensuring compliance with License terms and conditions.
• Analyze shipping records, invoices, and compliance documentation to ensure import and export declarations are completed accurately and timely.
• Perform classification audits to ensure products and documentation are properly categorized under various regulations (ITAR, EAR, HTS, and Schedule B).
• Participate in product classification of dismantled aircraft.
• Audit all Automated Export System (AES) transactions and filings to ensure compliance.
• Collaborate internal stakeholders to ensure compliant movement of goods across borders, to include operations, legal, and procurement teams.
• Manage the customs broker, review reports and invoices to ensure accuracy.
• Assist in developing, communicating, and facilitating compliance training.
• Stay current on changing business practices and regulations.
• Collaborate with senior leaders to review incidents, conduct investigations, and ensure timely resolution of compliance matters.
• Use the Automated Commercial Environment (ACE) to submit and manage data, generate reports, track status updates and conduct post entry and export audit activities.
• Identify areas of improvement to implement changes in alignment with compliance guidelines and meet company cost saving initiatives.
• Maintain and manage all classification, entry, and training records.
• Collaborate and provide support to the Compliance team.
• Other duties as assigned.

Required Qualifications:

• Bachelor’s Degree in Business or Supply Chain Management, or equivalent experience
• 3-5 years of experience in import/export operations, logistics, or trade compliance.
• Proficiency in Microsoft Office Suite
• Proficiency in Microsoft Excel (pivot tables, V-Look-Up, formulas and charts).
• Experience with ERP systems
• Strong communication, and critical thinking skills with the ability to prioritize tasks in a deadline driven environment.
• Understanding of US regulations related to exports and imports. These include International Traffic in Arms and Regulations (ITAR); Export Administration Regulations (EAR), Office of Foreign Assets Control (OFAC), and 19 CFR regulations, Harmonized Tariff Schedule (HTS) and Schedule B.
• Ability to apply regulatory concepts to daily work autonomously.
• Ability to work independently and to prioritize to meet critical deadlines.
• Organized and detail oriented, able to manage multiple priorities.
• Ability to analyze data and draw conclusions.
• Excellent verbal and written communications skills.

Preferred Qualifications:

• Experience conducting audits.
• Knowledge of US Customs regulations and export control laws a plus.
• Working knowledge of Incoterms.

Travel:

• Infrequent travel

Tariff Classification & Technical Research: Assign accurate HTS/Schedule B classifications for complex parts by researching engineering drawings and technical specifications to ensure full regulatory compliance.

Compliance Auditing & Risk Mitigation: Conduct regular internal audits to identify compliance gaps, manage prior disclosures, and develop long-term process improvements to minimize financial and legal risks.

Trade Legislation & Strategic Analysis: Monitor and analyze international trade laws and legislative changes (such as Section 301 or USMCA eligibility) to forecast economic impacts on company operations and supply chain flow.

Cross-Functional Collaboration: Act as a central liaison between legal, finance, and supply chain teams to ensure trade strategies and compliance protocols align with broader corporate business goals.

Executive Reporting & Decision Support: Synthesize technical trade data into high-level briefings and KPI reports for senior leadership to drive data-driven decisions regarding market entry and cost-saving opportunities.

Operational Liaison: Coordinate directly with customs brokers, freight forwarders, and government agencies like CBP to resolve daily documentation discrepancies and shipment delays.

Duties & Key Responsibilities:

• Thoroughly examine and validate import documents to ensure accuracy and compliance with regulatory standards.
• Facilitate customs clearance procedures, either through brokerage services or self-brokerage protocols.
• Determine appropriate tariff codes for imported products to ensure correct classification and regulation compliance.
• Collaborate with cross-functional teams to address challenges and contribute to continuous process improvement.
• Undertake additional duties as assigned, demonstrating flexibility and adaptability to evolving role requirements.
• Coordinating all related import and export functions with third-party service providers. This includes direct communication with vendors, custom brokers, and freight forwarders.
• Resolve issues and discrepancies during the customs clearance process.
• Prepare and process timely submission of commercial documentation to customs brokers for import & export shipments. Verify the accuracy of all freight documentation.
• Identify and resolve documentation issues promptly.
• Audit vendor invoices for payment. Resolve billing issues as required.
• Data entry in system for visibility and tracking.
• Maintain records of import/export activities and documents to ensure audit compliance.
• Prepare and analyze reports as required.
• Provide support during internal and external audits.

Skills & Qualifications:

• Bachelor’s degree in supply chain management, Business Operations, International Business, or a related field.
• Strong relationship-building skills.
• Proficient in research, analysis, and problem-solving.
• Detail-oriented and logical individual capable of making objective business decisions in a fast-paced environment.
• Excellent verbal and written communication skills, with strong listening abilities.
• Customer service-oriented with a keen sense of priority and purpose.
• Organized, strong detail orientation, and accurate system data entry.
• Proficiency in prioritizing tasks and managing conflicting deadlines.
• Ability to meet changing priorities and multitask in a fast-paced, deadline-driven environment.

About the Role

A well-established global company in the industrial sector is seeking a Trade Compliance Specialist to support all U.S. import/export operations. This role is ideal for someone who enjoys structured processes, detailed documentation, and coordinating shipments across international supply chains. You’ll partner closely with freight forwarders, customs brokers, and internal logistics teams to ensure every shipment is accurate, compliant, and on time.

What You’ll Do

• Manage import/export documentation, commercial invoices, packing lists, and customs records
• Perform HTS/commodity code classifications for equipment, parts, and components
• Coordinate with freight forwarders, customs brokers, and global logistics teams
• Maintain compliance with EAR, ITAR, OFAC, and internal trade policies
• Support internal and external audits, reporting, and recordkeeping
• Review and clear documentation for repairs, warranty returns, spare parts, and full equipment shipments
• Assist in the continuous improvement of compliance workflows and database accuracy

What We’re Looking For

• Experience in trade compliance, import/export, logistics, or supply chain documentation
• Working knowledge of HTS classification, export controls, customs processes, or freight forwarding
• Strong detail orientation and comfort reviewing high volumes of documentation
• Experience supporting a manufacturing environment preferred
• Ability to work onsite in Virginia Beach

The Trade Sales Manager is responsible for leading a team of professional sales consultants who are effective at building the Pella brand within the trade industry. Achieve group sales goals through coaching and developing team member skills in relational selling techniques throughout all active Pella product offerings. Model market expertise and business partner relationships with customers. Grow market share through continually reinforcing proactive development of new customer relationships. Coach and develop value selling and accuracy skills to deliver contribution margin goals and error control needed to ensure profitability. Develop team commitment to continually strive for 100% “Very Satisfied” customers.

The Trade Sales Manager’s (TSM) primary duty is developing an effective sales team. The TSM is required to spend over 50% of their time each workweek in the field with sales consultants observing and coaching effective sales skills.

What Pella has to offer:

• Unlimited mileage reimbursement
• Medical, dental, vision benefits
• 401k with company match
• 20 paid vacation days
• 9 paid holidays
• Sick and personal leave paid days
• Company paid short- and long-term disability insurance
• Company paid life insurance
• Employee assistance program
• Employee discount

This position offers a total target compensation range of $140,000 to $177,000 annually. This includes a base salary plus an uncapped target sales incentive bonus. Actual compensation within this range will depend on skills, experience, and performance.

Responsibilities/Accountabilities:

• Achieving team sales and customer satisfaction goals and objectives.
• Growing market share through sales consultant networking, lead and referral generation.
• Achieving team profitability goals through building value and strategic discounting with error-rate control.
• Assisting sales consultants with acquiring new customers and securing initial sales opportunities.
• Developing sales consultants’ ability to engage customers in consultative sales interactions, overcoming objections and reinforcing their techniques to closing the sale during all customer interactions.
• Recruiting, selecting, onboarding, and retaining high performing sales consultants with HR support.
• Partnering with sales consultants to represent Pella at company sponsored events, professional group’s invitations to discuss and/or present Pella products, trade association meetings and/or builder home shows.
• Developing sales consultants to maintain exceptional level of expertise of products/services relating to Pella’s customers and their ability to advise customers on manufacturer installation guidelines and field measure openings to ensure accuracy of product applications.
• Ensuring sales consultants’ quotes and orders accurately follow the Trade Selling Process.
• Driving customer retention and satisfaction by encouraging sales consultants to act as their customers’ central point of contact with Pella, and follow up with existing and potential clients as needed; i.e. send hand written thank-you cards to customers as a proactive measure of customer engagement.
• Encouraging independent decision making while striving for first-time resolution on all client problems/issues. Responding to escalated client concerns with sales consultant’s involvement.
• Evaluating performance and providing appropriate coaching and training as necessary.
• Leveraging customer database tools to develop sales consultants’ ability to manage all customer interactions.
• Fostering a cooperative team environment conducive to the sharing of best practices pertaining to sales challenges and competitive market information.
• Collaborating with Service/Operations teams to ensure successful after sales service requirements and installations.
• Interacting with Accounts Receivable department to address any potential billing/payment issues of customers.
• Assisting Sales GM with developing marketing tactics and events.
• Assisting in the development of annual budgets and monthly forecasts.
• Developing presentations to communicate progress to a variety of Pella audiences.
• Working variable, non-traditional hours making themselves available for sales consultants and customers during evenings and weekends.

Skills/Knowledge

• Coach sales consultants to:
• Meet and engage with prospective customers and demonstrate insight selling techniques
• Provide superb customer service and generate referrals through existing customers
• Develop partnerships with other business that serve the same customers
• Create a sense of trust and reliability with internal team and customers
• Skilled at relating to a variety of customers- balances poise and integrity with a service mentality
• Works collaboratively with Pella team members and customers
• Thrives on working in a fast-paced environment with a high sense of urgency and responsiveness to internal and external customer needs
• Demonstrates strong problem-solving skills and work ethic
• Demonstrates confidence balanced with humility
• Ability to persevere through sales challenges and setbacks
• Ability to motivate and persuade others in order to influence change and shift paradigms
• Seeks out internal experts and utilizes their knowledge
• Able to accurately read, interpret and take-off blueprints
• Exercises independent decision making; working well without close supervision but always keeping their manager informed
• Focused on details and follow through
• Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor’s degree (B. A.) from four year college or university; or three to five years related experience and/or training, or equivalent combination of education and experience. Individual’s motor vehicle record must also comply with company requirements. Must have the ability to manage multiple-tasks in an environment of constant interruptions and be able to prioritize responsibilities.

Language and Communication Skills

Ability to read and analyze documents related to contracts and work documents. Ability to write reports and business correspondence. Ability to verbally present information and respond to questions from customers, managers, and the general public.

Professional Skills

Must present a clean and neat physical appearance and strictly abide by company dress code serving as a role model for other employees, customer and visitors.

Reasoning Abilities

Ability to solve practical and arithmetic problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Physical Demands

While performing the duties of this job, the employee is regularly required to drive an automobile, stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds using proper lifting techniques. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. The noise level in the work environment varies between low to moderate in administrative offices and to moderate on constructions sites.

Travel

The vast majority of travel will be local. Must be able to drive to showrooms, job sites and customer/contractor locations and required company functions at various locations.

Job Summary

Under general supervision of Account Director, provides technical support and expertise to assigned customer. Conducts telephonic and electronic follow up and closing functions for open work orders on assigned accounts in order to meet the contractual obligations of the client. Intent is to ensure work orders are completed on time. This position will primarily involve handling customer communications on general trades-related work orders (with emphasis on plumbing, lighting, doors, and electrical repairs). Communications include but are not limited to keeping customers informed of work being performed at their location, providing updates to customers, and handling escalations. This position is the main point of contact for designated customers. Capabilities to understand and review quotes and provide recommendations for most effective, timely and cost conscious repairs.

Essential Duties & Responsibilities

• Perform administrative support to include work order management and scheduling, vendor management, purchase order coordination, reporting, and any other such task assigned by supervisors
• Provide technical direction and support to EMCOR Field Organization and subcontractors to ensure timely completion of all general trades-related work orders
• Respond to requests for maintenance and repair of facilities with an emphasis on plumbing, doors, and electrical situations affecting the facilities, etc.
• Maintain effective communications with employees, management, EFO/contractors, and customers as operations are 24/7.
• Assist customer and service providers with invoicing statuses and issues; escalate when appropriate
• Provide accurate reporting on open work orders for supervisor review as requested
• Document all work order related correspondence with customers and EFO/service providers to ensure files and work order history are always up to date and complete
• Will attend all required staff meetings and complete all required safety training

Qualifications

• Associates Degree or equivalent experience
• Minimum of 5 years of experience in general contractor trades maintenance and management or an equivalent combination of education and experience
• Bi-lingual English-Spanish preferred
• Advanced proficiency in MS Windows Applications, including MS Excel and Word. Must be able to Type min 50 wpm and have good writing skills
• Professional and friendly demeanor, willing to go above and beyond to accomplish the mission
• Ability to work under pressure and make correct decisions with limited input; know when to escalate issues to leadership
• Ability to communicate effectively and efficiently with all functions of the Operations Team and Call Center to carry out objectives of the program
• Ability to think critically and problem solve
• Ability to maintain a courteous, professional demeanor at all times
• Convey confidence in providing and receiving pertinent information
• Must be punctual, reliable and caring about their work ethic
• Capability to travel < 25% to customer headquarters or sites

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Notice to Prospective Employees

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.