Qualified Professional Technical Jobs in Usa

17,283 positions found — Page 11

Milk Quality & Sanitation Technical Sales Specialist
🏢 Cencora
Salary not disclosed
Amarillo, TX 2 days ago
Milk Quality & Sanitation Technical Sales Specialist

The purpose of the Milk Quality & Sanitation Technical Sales Specialist is to provide strong milk quality technical information to sales and service teams within MICRO as well as to external consultants and dairy customers. The goal being to utilize current and new technology from Micro along with new research in Teat Dips, Udder Health Management and improvements in Parlor Procedures, to monitor, evaluate, and ensure the highest quality of milk is being produced within the ability the customer's facility.

Responsibilities include:

  • Spending time at customer and potential customer's locations monitoring and evaluating the parlor. Looking for items to improve or replace to achieve the highest quality of milk.
  • Providing the Dairy Sanitation Service team with results of the audit and list of items for them to fix or replace. Also assist them in their efforts if needs be.
  • Providing technical sales and support for dairy Sanitation Sales and Service teams. Provide clear guidance to both sales and service team members on solutions and needs.
  • Providing consultants with information regarding the value and technical benefits of the Micro Milk Quality management program, including: Pro Control Blender, Pro Control Parlor, Dairy Chemical Mixer, and other technologies as available.
  • Establishing contacts and building strong relationships with dairy consultants who are involved with influencing the use of the Micro's Milk Quality management program.
  • Focusing on the application of Micro's Milk Quality to different milking procedures and detailing the opportunities and flexibilities of utilizing our technology to improve performance.
  • Furnishing customer/Service team support for Milk Quality program implementation and continued performance.
  • Coordinating comprehensive technical training and support for both Micro employees and dairy customers.
  • Interacting with leadership, sales and operation teams to assist in reaching business growth goals.
  • Working with dairy customers to implement new products and/or investigate uses for existing products within the Micro Milk Quality management program.
  • Utilizing experience in dairy Sanitation to assist Dairy Sanitation Service Team and dairy customers in the use of Micro's Sanitation products.
  • Presenting technical information to sales & operation teams to increase Company knowledge of opportunities in dairies.
  • Troubleshooting issues with Milk Quality at the customer's location.
  • Delivering information to the Leadership team on any new opportunities for Dairy Sanitation use in dairies.
  • Providing knowledge / training for PDSR team on similarities/ differences of various Dairy Sanitation products.
  • Developing and overseeing training programs and technical presentations for Dairy Sanitation Service and Sales teams, dairy customers, consultants and internal teams.
  • Educating PDSR team on Dairy Sanitation product use by detailing their application and the resulting value for the customer.

Work closely with the Dairy Sanitation Service and Dairy Install teams to identify, evaluate, and implement new Dairy Sanitation products for dairy customers. Educate dairy PDSR/OSR teams on basic dairy Sanitation concepts. Develop and monitor dairy specific KPI's for the evaluation and improvement of technologies and programs.

Experience:

  • A minimum of 5 years' experience in Dairy Sanitation/Milk Quality specifically in the dairy industry.

Education:

  • Associates degree preferred.

Skills & Knowledge:

  • Strong communication skills.
  • Experience needed to assess Milking equipment systems at the dairy.
  • Ability to organize / Train/Communicate a team approach to understanding goals and execute on plan.
  • Broad knowledge of Dairy Sanitation products for dairies and a strong understanding of Milk Quality troubleshooting.
  • Proven sales experience in the dairy industry.
  • Bilingual a plus, but not mandatory.
  • Travel will be required approximately 60% of the time. Travel will primarily be around Texas, Kansas, Colorado and eventually into Minnesota.
What Cencora Offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Salary Range*

$57,900 - 85,360

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.

Affiliated Companies:

Affiliated Companies: MWI Veterinary Supply Company

Not Specified
Technical Assistant, Payroll
🏢 -
Salary not disclosed
Little rock, AR 2 days ago
Technical Assistant, Payroll

Under the direction of the Manager of Payroll, the Technical Assistant, Payroll is responsible for performing a variety of highly responsible and complex tasks related to processing employee payroll. The Technical Assistant is responsible for processing large-volume transactions rapidly and accurately completing computations for payroll including leave balance adjustments, sick leave bank reconciliation, manual time sheet entries, salary vouchers, payroll payables, and direct payments; specific assigned tasks may be distributed among several Technical Assistants for efficient processing.

Minimum qualifications include a combination of education and experience. Education: High school diploma or GED equivalent. Experience: Five (5) years of experience with payroll, budget, accounting, or human resources. One (1) year of experience utilizing spreadsheets to organize, manipulate, and analyze data.

Preferred qualifications include one (1) year of experience utilizing Workday or a similar Human Capital Management system. Proficiency in using Microsoft Word and Excel. Previous work experience in a PreK-12 school setting. Fundamental Payroll Certification (FPC).

Essential position responsibilities include entering leave of absence transactions or serving as backup for assigned groups of employees in accordance with applicable negotiated agreements and HCPSS policies. Processes sick leave bank awards to eligible employees, monitors usage, balances, and reconciles sick leave bank donations. Reconciles time off events in the system of record and absences in the absence management system to ensure leaves are entered and are accurately used. Receives and reviews timesheets, salary vouchers, and other pay related documents to ensure proper usage, tracking, and entry of time worked and leave taken and/or available. Reconciles and audits payroll input for accuracy prior to payroll processing deadlines. Completes requests for wage verifications. Provides customer service to all HCPSS employees and external stakeholders via written and oral communications. Responds to a high volume of payroll inquiries regarding pay and leave questions and concerns. Participates in the onboarding process for new employees by providing information and answering questions about payroll. Participates in projects and tasks to update and enhance existing payroll functions and/or procedures. Utilizes and applies all applicable negotiated agreements and HCPSS policies to the implementation of payroll procedures.

Essential knowledge, skills, and abilities include strong organizational skills with the ability to manage multiple tasks, prioritize effectively, and meet deadlines. Strong written and verbal communication skills to interact with various stakeholders, both internally and externally. The ability to build and maintain strong relationships with colleagues and clients. The ability to adapt to changing priorities and work under pressure. The ability to handle, process, and maintain confidentiality of sensitive and privileged transactions including records, documents, and data. Skilled at handling high volume and time sensitive transactions accurately. Demonstrated proficiency with business technology applications including Google Docs, Microsoft Office Suite, Workday or similar HCM. Knowledge and understanding of applicable negotiated agreement provisions and HCPSS policy and procedures.

Working hours are 8 hours including a one-hour duty-free lunch.

Complete applications must be submitted, and once your application has been submitted, you will not be able to add documentation or make any changes. Incomplete applications will not be accepted. Resumes will not be accepted in lieu of a completed application. Supplemental Application Questions: This position requires applicants to provide responses to the below supplemental application questions to determine whether you meet the minimum and preferred qualifications. Please upload your responses in a separate file to the supplemental application questions section of the application.

Compensation for this 12-month per year position is Grade 2 1 on the Technical Central Office and School Based salary scale, $48,649 - $96,667. This position is exempt from overtime under the Fair Labor Standards Act. Under the HCPSS Telework Program, this position is eligible for a hybrid telework schedule. Membership in the Maryland State Retirement Agency (MSRA) pension plan is a mandatory condition of employment. HCPSS offers a comprehensive benefits package for eligible employees. Professional references will be contacted prior to any offer of employment. All employees, regular and temporary, must be fingerprinted, have a criminal background investigation completed, and successfully complete the Maryland Employment History Review, pursuant to Section 6-113.2 of the Education Article, Annotated Code of Maryland. In addition, some positions will require completion of a physical examination and/or drug testing. Anyone offered employment is required to provide proper identification and documentation of eligibility for employment in the United States. HCPSS participates in E-Verify and does not offer employee sponsorship.

Equal Opportunity Employer: HCPSS is committed to creating an inclusive environment for all employees and applicants and prohibits discrimination, harassment, and retaliation of any kind. All employment decisions at HCPSS are based on organizational needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, veteran status or present military service, family medical history or genetic information, family or parental status, or any other characteristic protected by federal, state or local laws.

Not Specified
Ph.D Technical Venture Fellow, Cybersecurity
✦ New
Salary not disclosed
New York 1 day ago

About Us:

Founded in 1992, Cerberus is a global leader in alternative investing with approximately $67 billion in assets across complementary credit, private equity, and real estate strategies. We invest across the capital structure where our integrated investment platforms and proprietary operating capabilities create an edge to improve performance and drive long-term value. Our tenured teams have experience working collaboratively across asset classes, sectors, and geographies to seek strong risk-adjusted returns for our investors. For more information about our people and platforms, visit us at is Cerberus Ventures?

"Great-power competition" has changed – Visionary commercial technology is the new battleground, and nations are increasingly directing resources toward longer-term, existential challenges, from energy and food security to public health, labor productivity, and national security. Governments can't solve the problems alone; private capital will be needed to invest in disruptive technologies that are poised to accelerate solutions. Cerberus Ventures is a dedicated investment platform that backs pioneering advancements in critical technologies addressing these challenges. We invest from Seed to Series B across 6 verticals: Processing & Microelectronics, Energy Infrastructure, Networks & Communications, AI- Enabled Productivity, Synthetic & Programmable Biology, and Physical & Digital Assurance. Our team is led by a unique group of experienced investors from In-Q-Tel, Cerberus, and global technology firms.

As a Venture Fellow, you will help identify and research opportunities across one of these verticals (or specific subsegments of these verticals). This role is ideal for those interested in career opportunities in venture capital, startups, and technology.

Responsibilities:

  • Technical due diligence: Assist Cerberus investment professionals in company / industry research and due diligence
  • Evaluate the technical merits and competitive differentiation of investment opportunities
  • Qualify the source of technical differentiation (review patents, understand and explain proprietary processes, etc.)
  • Assess technical risks and opportunities of product roadmaps
  • Thesis development: Distill findings into comprehensive reports
  • Sourcing: Identify new investment opportunities. Leverage personal and Cerberus networks to meet with entrepreneurs and thought leaders
  • Market mapping: Contribute to our industry deep-dives. Cerberus Ventures takes a thematic approach, researching the ecosystems (including emerging technologies, competitive landscapes, supply chains, etc.) of our focus markets and subsegments

Key Requirements:

  • Current post-doc or PhD candidates in cybersecurity, computer science, AI, or related field
  • Deep technical understanding of networked and distributed system architectures, application and cloud security, and well-versed in the latest applications of AI to the security stack.
  • Ability (or deep curiosity / willingness) to bridge technical research to commercial insights – e.g., How do the target company's specs align with customer needs? What would it take for competition to displace the target company's technology? How feasible is the technology's path to operationalization / commercialization?

Preferred knowledge of:

  • The startup landscape in cybersecurity
  • The relevant regulatory and policy landscape
Not Specified
Technical Leader - Water and Wastewater (PE)
Salary not disclosed
Charlotte, NC 3 days ago

Now Hiring: Regional Technical Leader - Wastewater Treatment Process

Charlotte, NC | Full-Time | Hybrid Flexibility


A leading, multi-disciplinary engineering firm is seeking a Regional Technical Leader – Wastewater Treatment Process to guide technical excellence and drive growth across its Treatment Practice in Charlotte, NC.


What You’ll Do:

  • Lead process engineering design for municipal and industrial wastewater treatment facilities
  • Oversee master planning, feasibility studies, and full design development
  • Manage technical scope, budgets, schedules, and quality
  • Conduct process modelling, mass balances, hydraulic analyses, and develop PFDs/P&IDs
  • Prepare equipment specifications and layouts for advanced treatment technologies
  • Serve as a primary client partner—supporting proposals, presentations, and long-term relationships
  • Mentor junior engineers and coordinate with multi-disciplinary teams
  • Support permitting, regulatory coordination, and site visits through construction and commissioning


Why Apply?

  • Join a respected firm focused on community impact and high-quality design
  • Competitive medical, dental, vision, 401(k) with match, PTO/holidays, and bonuses
  • Strong professional development support and licensure reimbursement
  • Collaborative, mission-driven culture with opportunities to shape regional strategy


What We’re Looking For:

  • 20+ years of water/wastewater process engineering experience
  • Bachelor’s in Civil, Environmental, Chemical, or Mechanical Engineering
  • Active P.E. license
  • Expertise in wastewater process design and modelling (BioWin, GPS-X, WaterCAD, etc.)
  • Strong leadership, communication, and client-facing skills
  • Ability to manage multiple priorities and guide technical teams


Preferred: Master’s degree, BCEE, SME-level expertise, business development experience, and involvement in WEF/AWWA.


Ready to lead a high-impact regional practice? Apply now or reach out for a confidential conversation.


Contact Information:

Email:

Cell:

Not Specified
Technical Sales Specialist – Gear Systems
✦ New
Salary not disclosed
Houston, TX 1 day ago

Company Description

C-B Gear & Machine, Inc. has been delivering high-quality gear systems and services at competitive prices since 1952. With in-house engineers, the company specializes in new gear design, reverse engineering, custom turnkey projects, and precision bevel gears. Their gearbox repair team brings decades of experience in reconditioning, repairing, and rebuilding various gearboxes. As a recognized “heavy-duty” gear producer, C-B Gear serves industrial markets such as petrochemical, refining, oil & gas, power, asphalt, cement, pulp & paper, and steel. Operating out of Houston, TX, the company proudly serves clients both nationwide and internationally.


Key Responsibilities


Sales, Quoting & Customer Support


• Prepare and issue quotations for gear manufacturing, gearbox repair, and related machining services.

• Respond to customer inquiries regarding gear manufacturing, gearbox repair, and machining capabilities.

• Communicate pricing, lead times, and scope of work to customers.

• Follow up on quotations to secure orders and maintain customer relationships.

• Coordinate with customers regarding project requirements, schedules, and technical questions.

• Maintain ongoing relationships with customers and support repeat business.



Technical Review


• Review customer drawings, specifications, and gearbox assemblies to determine scope of work.

• Advise customers on manufacturability and repair options.

• Assist customers in identifying replacement gears or gearbox repair solutions.

• Evaluate gearbox failures and recommend repair approaches when required.



Estimating & Job Planning


• Develop manufacturing routers and job travelers for production.

• Determine machining processes required (turning, hobbing, shaping, grinding, heat treat, etc.).

• Estimate labor hours, materials, and subcontract services.

• Work with engineering and production to confirm manufacturing feasibility.



Documentation & Reporting


• Prepare gearbox inspection and failure analysis reports when required.

• Maintain records of quotes, job specifications, and technical communications.

• Ensure proper documentation is available for production and quality control.



Required Skills


• Strong understanding of gear manufacturing and gearbox repair

• Ability to read and interpret engineering drawings

• Experience preparing manufacturing quotes and estimates

• Knowledge of machining processes and gear terminology

• Strong customer communication and sales skills

• Ability to translate technical requirements into manufacturing scope.

Not Specified
Technical Sales(Industrial) $150K 1st Yr)
✦ New
Salary not disclosed
Chicago, IL 2 hours ago

Technical Sales Rep in Chicago($150K 1st Year)

Our client is a precision equipment leader in analytical instruments, metrology, and test measurement equipment for a variety of manufacturing industries. (Selling to Aerospace, Government, Environmental, etc.....Our employees work every day providing product and software solutions that help customers increase manufacturing productivity and maintain capital equipment and facilities. Our product solutions include measurement products, ultrasonic testing equipment XRF/XRD analytical instruments and other related technologies.

The Successful Sales candidate will have 1-3 years of Technical Sales experience. Any type of Bachelors Degree works. Business or Engineering majors are helpful

Job Duties:

* Proactively schedule sales calls with potential customers to demonstrate the value of Products


* Manage customer relationships at all levels and departments to maximize customer spending.


* Maintain a high level of customer activity to maximize the sales pipeline and increase closing percentages.


* Create and execute focused industry and account specific sales campaigns.


* Lead the strategic and tactical selling plan for converting customers


* Use the technical specialists and market specialists in a creative way to demonstrate to customers the important solutions and support are the best choice.


* Creating and implementing a sales growth plan for the assigned territory and accounts.


* Continuously learn new sales skills product applications and territory management techniques.

Job Requirements

REQUIRED QUALIFICATIONS:


* Bachelor’s Degree in a technical or business discipline or equivalent sales experience is helpful


* Must be able to travel approximately 40% of the time in the territory. Maybe 6-7 nights overnight in typical month traveling in the Iowa, Missouri and Illinois area. Most of time each month will be in Chicago, and Northern Illinois.


* Ability to understand how industrial machinery and manufacturing works to be able to solve customer application problems.


* Proven history of success in a business to business environment.

Not Specified
Technical Writer/ Procedure Document Specialist II -- PATDC5765233
✦ New
Salary not disclosed
Clayton, NC 11 hours ago

TOP SKILLS PER MGR:

1. Pharma Industry Experience

2. Experience w/GxP documentation required (not GMP)

3. SOP Writing expertise

4. Patient Safety knowledge/experience (HUGE PLUS)

Job Summary:

We are seeking a skilled Technical Writer/Procedure Document Specialist to collaborate with colleagues, customers, and stakeholders on projects focused on process enhancement and continuous improvement within the Technical Writing Group. This role will emphasize the development of procedural documentation in a GxP environment, ensuring compliance and operational effectiveness, while also producing training materials and job aids.

Key Responsibilities:

- Lead a multidisciplinary team of subject matter experts, business process owners, and key stakeholders in the development, revision, enhancement, implementation, and maintenance of process and procedural documentation.

- Plan and manage multiple process development projects simultaneously, ensuring timely delivery of targeted outcomes.

- Create and write content for training programs, including user-friendly training materials and job aids that support process understanding and application.

- Utilize your knowledge of global regulations within a GxP environment to create processes and related documentation that adhere to regulatory requirements, support corporate compliance, and are inspection-ready.

- Contribute to compliance and audit/inspection readiness strategies and plans, ensuring all documentation meets necessary standards.

- Evaluate global procedural documentation against evolving industry and regulatory requirements, audit/inspection findings, and corporate policies; recommend changes as necessary based on feedback, trends, and best practices.

Qualifications:

- Education: Minimum of a BA or BS required; an advanced degree in a relevant field is desirable. Degree or professional certification in process design or change management is a plus.

Experience:

- Minimum 3+ years of experience in the design and documentation of pharmaceutical business processes and change management required.

- Experience in process training development, delivery, and/or implementation is preferred, including the creation of training content and job aids.

- GxP environment experience required

- Project Management Skills: Proven ability to manage multiple projects simultaneously; PMP certification is an advantage.

- Technical Writing: Background in pharmaceutical technical writing and development of Standard Operating Procedures (SOPs) is essential.

- Organizational Skills: Strong organizational abilities, planning, and multitasking skills; capable of prioritizing multiple projects while meeting tight deadlines.

- Adaptability: Ability to work effectively under pressure and adapt to changing situations with attention to detail.

- Technical Proficiency: Proficient in common desktop tools, including MS Word, MS Excel, MS Project, and Visio and PowerPoint. Sharepoint and MS Teams and Forms a plus.

- Communication Skills: Strong verbal and written communication skills with an in-depth under-standing of pharmaceutical business processes, regulations, guidelines, and industry standards relating to compliance.

Critical Skills/Experience

1) Experience in a GxP environment

2) Strong project management skills with a proven ability to manage multiple projects simultaneously

3) Background in pharmaceutical technical writing, specifically Standard Operating Procedures (SOPs)

4) Ability to create training materials and job aids that facilitate process understanding and implementation

5) Proficiency in using Visio for process mapping and diagram creation

6) Ability to work on critical initiatives under pressure while maintaining a keen attention to detail

Not Specified
Workday HRIS Technical Consultant
✦ New
Salary not disclosed
Andover, MA 11 hours ago

Job Title: Workday HRIS Technical Consultant

Location: Andover, MA (Onsite)

Employment Type: Contract

Status: Actively Hiring

About the Role

We are seeking a Workday HRIS Technical Consultant for a hands-on contract engagement with a leading organization in the medical device industry. This role is ideal for someone who combines strong technical expertise with functional understanding of HR systems.

You will play a key role in supporting, enhancing, and optimizing Workday across multiple HR modules, while partnering with cross-functional teams to drive system improvements and ensure operational efficiency in a regulated environment.

Key Responsibilities

  • Act as a technical expert for Workday modules including HCM, Payroll, Benefits, Compensation, Absence, and Time Tracking
  • Perform hands-on configuration, system enhancements, and continuous improvements
  • Design, build, and support Workday integrations (EIB, Core Connector, Studio, APIs, third-party systems)
  • Collaborate with stakeholders to gather requirements, document processes, and deliver scalable solutions
  • Lead testing efforts including test case creation, UAT support, and issue resolution
  • Troubleshoot system issues and ensure timely resolution of defects and integration failures
  • Maintain compliance with regulatory frameworks such as FDA, SOX, and GDPR
  • Work closely with HR, IT, Finance, and external vendors on system upgrades and enhancements

Required Qualifications

  • 5+ years of hands-on Workday experience
  • Strong experience across Workday HCM and related modules (Payroll, Benefits, Absence, Time Tracking)
  • Proven experience with Workday integrations and configuration
  • Solid background in business analysis, including requirements gathering and process mapping
  • Experience with testing, validation, and production support
  • Ability to work independently in a fast-paced environment
  • Strong communication and stakeholder engagement skills

Preferred Qualifications

  • Experience in medical device, pharma, biotech, or regulated industries
  • Knowledge of compliance standards (FDA, SOX, GDPR)
  • Experience with Workday implementations or system optimization initiatives
  • Workday certifications (Pro or similar) preferred
  • PMP / Agile / HR certifications are a plus
  • Exposure to ADP or similar payroll systems is an advantage

Compensation

$70–$80/hour (W2/C2C)

Rate is flexible based on experience and overall fit

Not Specified
Technical Support Analyst
Salary not disclosed
St Charles, MO 2 days ago

Technology Partners is leading a search for one of our clients. This role will be onsite 3-4 times per week.


About the Role



As a Technical Support Analyst specializing in Help Desk functions, you will play a crucial role in providing technical assistance and support to end-users within our organization. Your primary responsibility will be to ensure efficient resolution of IT-related issues, maintain excellent customer service, and contribute to the overall stability of our IT environment. This position demands strong communication skills, technical expertise, and a customer-centric approach.


Responsibilities


  • Help Desk Support:
  • Respond promptly to incoming technical support requests via phone, email, or ticketing system.
  • Provide first-level troubleshooting and issue resolution for hardware, software, and network problems.
  • Document all support interactions, including issue details, troubleshooting steps, and resolutions, in a comprehensive manner.
  • End-User Assistance:
  • Assist end-users in setting up, configuring, and troubleshooting desktops, laptops, mobile devices, and peripherals.
  • Educate users on basic IT concepts and best practices to prevent recurring issues.
  • Ensure a positive customer experience by providing empathetic and courteous service.
  • Software and Application Support:
  • Install, update, and configure software applications and operating systems for end-users.
  • Troubleshoot software-related issues, including application errors and compatibility problems.
  • Collaborate with other teams for advanced software support and escalation.
  • Hardware Support:
  • Diagnose and resolve hardware issues, such as malfunctioning components or peripherals.
  • Coordinate hardware repairs and replacements when necessary.
  • Maintain an accurate inventory of hardware assets.
  • Network Support:
  • Assist with basic network connectivity issues, including troubleshooting internet connectivity and VPN problems.
  • Escalate complex network issues to the appropriate team for resolution.
  • Documentation and Knowledge Sharing:
  • Create and update knowledge base articles and FAQs to facilitate self-help for end-users.
  • Document common issues and resolutions to expedite future problem-solving.
  • User Training:
  • Conduct user training sessions on IT tools, security awareness, and best practices.
  • Provide guidance on password management and security protocols.
  • IT Policy Adherence:
  • Ensure end-users adhere to IT policies and security protocols.
  • Report any potential security breaches or policy violations promptly.
  • Continuous Improvement:
  • Participate in team meetings and share insights for improving the Help Desk support process.
  • Stay updated on the latest IT trends and technologies through training and self-study.

Qualifications


  • Bachelor’s degree in information technology, Computer Science, or related field (or equivalent work experience).
  • Proven experience in technical support, particularly in a Help Desk environment.
  • Strong knowledge of Windows operating systems.
  • Familiarity with common software applications, productivity tools, and collaboration platforms.
  • Excellent problem-solving skills and the ability to troubleshoot technical issues methodically.
  • Exceptional communication and customer service skills.
  • IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
  • Familiarity with ticketing systems (e.g., FreshService, ServiceNow, Zendesk) and remote support tools.
Not Specified
Technical Author
🏢 Akkodis
Salary not disclosed
Allen Park, MI 2 days ago

Akkodis is seeking a Technical Author for a position with a client located in Allen Park, MI.

We are seeking an experienced Automotive Technical Author to support documentation for Ford Motor Company vehicle service and repair procedures. This role is ideal for dealership technicians or automotive professionals who want to transition into technical documentation while applying their diagnostic and mechanical expertise.


Pay Range: $32/hr. - $36/hr. (The pay may be negotiable based on experience, education, geographic location, and other factors.)


Work Schedule

  • Hybrid: 2 days onsite / 3 days remote
  • Core hours: 9 AM – 3 PM (flexible)
  • Additional onsite days during initial training



Technical Author – Automotive


Key Responsibilities

  • Create and maintain service, repair, and diagnostic documentation for vehicle systems
  • Translate complex engineering data, wiring diagrams, and technical specifications into clear instructions for technicians
  • Collaborate with engineering and product teams to ensure technical accuracy
  • Support labor time studies and documentation for vehicle service procedures
  • Maintain documentation using content management and authoring tools


Required Qualifications

  • 2+ years of dealership diagnostic repair experience (bumper-to-bumper)
  • Hands-on experience with collision repair, spot welding, panel installation, body measurements, and paint
  • Strong automotive diagnostic and mechanical skills
  • Ability to interpret service manuals, wiring diagrams, and repair procedures
  • Strong written communication and documentation skills
  • Proficiency with Microsoft Office (Word, Excel) and Adobe Acrobat


Preferred

  • Prior technical authoring or documentation experience
  • Experience with XML authoring tools such as Oxygen XML Editor, Arbortext Editor, or XMetaL
  • National Institute for Automotive Service Excellence (ASE) certifications
  • Experience working in a Ford dealership environment



If you are interested in this Technical Author job in Allen Park, MI then please click APPLY NOW. For other opportunities available at Akkodis go to you have questions about the position, please contact Nandakini Sajwanat


Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance

Not Specified
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