Qualification Technical Professional Jobs in Usa

Looking to join a fast-growing and award-winning leader in Travel Tech?

Our client, an international cloud-based booking and property management platform, is looking for a Customer Support Advisor who'll assist customers for the North American market.

Main Responsibilities

This is a fast paced environment and the ability to multitask and to work well under pressure is essential. This role is a customer-facing position, and employees in this role regularly interact directly with customers to provide support, resolve issues, and create positive experiences for customers.

• Provide multi-channel support and advice to resolve customer queries by phone, chat
• and web portal methods equally comfortably
• Expected daily volume of 30-50 contacts daily at full capacity
• Resolve 85% of customer issues at 1st point of contact
• Assist customers to maximize their success through understanding how best to use company's technology, and resolve any technical problems they may be experiencing with the software
• In addition to technical and usage issues, handle general business enquiries, usually related to guest reservations, and interact with major travel agencies such as , Expedia, Airbnb, Agoda etc.
• Set up screen share sessions in order to troubleshoot more complex issues including issues related to company's software suite and Online Travel Agency connections for example
• Escalate genuine technical to 2nd line support or the R&D Team using the CRM system
• Meet and exceed customer service KPIs consistently
• Identify issue trends and report these to the management team
• Assist in producing help articles and tools in company's University and for internal use

Candidate Profile

This is a customer-facing position and employees in this role regularly interact directly with customers to provide support, resolve issues, and create positive experiences for customers—even when customers may be frustrated or upset. Accordingly, employees must have strong interpersonal and problem-solving skills, and the ability to handle these situations with professionalism, patience, and effective communication.

• Must be currently based in Dallas, TX and legally authorized to work in the United
• States.
• Associate's Or Bachelor's Degree required
• 3-5 years of experience in a Customer Support/SAAS Software Support role solving
• issues on the phone, email and live chat
• Excellent spoken and written English
• Excellent problem-solving and analytical skills
• Tech-savvy with strong troubleshooting and critical thinking skills to identify root
• causes
• Ability to convey complex technical information in a simplified and easy to
• understand manner to a general audience
• Polite, professional, calm under pressure
• Ability to adapt to changing priorities based on business needs
• Must be able to work a variety of shifts across 7 days

What the company offers

• Permanent full-time contract
• Health Care, 401k Plan, PTO along with major holidays
• A team driven by a passion to win, with an unwavering commitment to putting our
• customers first
• Combine hard work and fun within a great company culture together with smart,
• driven and social people
• Location: Dallas, TX (hybrid schedule)

Please note: Candidates must be authorized to work in the U.S. without current or future sponsorship. This role is not available for C2C.

We’re partnering with a well-established manufacturer of industrial food processing equipment to find a Technical Customer Service & Order Management Specialist to join their growing team in Columbus.

This role sits at the center of the business — acting as the key link between customers, sales, engineering, and operations — ensuring orders are processed accurately, delivered on time, and customers are fully supported throughout the lifecycle.

What You’ll Be Doing:

Customer Support

• Serve as a primary point of contact for customer inquiries (parts, service, equipment)
• Provide basic technical support and identify customer needs
• Communicate order status, lead times, and updates proactively

Order Management & Systems

• Enter and manage orders within ERP systems
• Maintain accurate records in CRM platforms
• Process quotes, acknowledgments, and order changes
• Ensure accuracy across pricing, configurations, and part numbers

Logistics & Fulfillment

• Coordinate shipments with internal teams
• Track deliveries and ensure on-time fulfillment
• Resolve shipping issues and communicate updates to customers

Cross-Functional Collaboration

• Partner with Sales, Engineering, Manufacturing, and Shipping teams
• Ensure alignment on timelines, requirements, and customer expectations

Continuous Improvement

• Identify opportunities to improve processes and customer experience
• Support aftermarket growth through responsiveness and efficiency

What We’re Looking For:

• 2–5 years of experience in customer service, order management, or similar role
• Experience with ERP and/or CRM systems
• (Salesforce, SyteLine, or Pacejet highly preferred)
• Strong communication and organizational skills
• Technical aptitude — experience in manufacturing, equipment, or industrial environments is a plus
• Detail-oriented with the ability to manage multiple priorities

What Success Looks Like

• High order accuracy with minimal errors
• Fast, professional response times to customers
• Strong internal coordination across teams
• Consistent on-time delivery performance

Why Join?

• Be part of a stable, growing, family-owned company with a strong reputation in the industry
• Known for a collaborative, down-to-earth culture where people tend to stay long-term
• High visibility role with the opportunity to grow into aftermarket, service, or leadership paths
• Work closely with multiple teams and make a direct impact on customer experience

If you enjoy working at the intersection of customer interaction, technical products, and operations, this is a great opportunity to step into a high-impact role.

Message me directly or apply here to learn more.

Contract

Prominent Pharmaceuticals Company

JOB TITLE: Project Manager - Technical I CLIENT: A prominent Pharmaceuticals Company CONTRACT: 12 months initial contract (5/22/2017) - there is a possibility of extension LOCATION: Collegeville - PA 19426 Pay Rate: To be discussed over the phone POSITION SUMMARY Responsible for implementation of new or revised labeling artwork for the company's Biopharmaceutical products. Colleague coordinates Artwork change control workflows for assigned products, markets, and/or vendors. Colleague fundamentally performs the ePALMS system (electronic Artwork and Labeling Management System) \"Market Coordinator\" role on behalf of WSR Regulatory Strategy functions at Country Offices (PCOs) and is the central Regulatory point of contact for the PGS (Global Services) plants/artwork centers. POSITION RESPONSIBILITIES Initiate and \"build\" Artwork Requests (PARs) on behalf of Markets, assuring all required information, specifications and/or supportive documentation is available for plants/artwork centers to execute the production of product labeling related packaging components. Liaises with market stakeholders and PGS plant and artwork centers, or demand management lines to coordinate any unique factors that need to be considered; documents agreement on artwork timelines across stakeholders; escalates any issues/concerns within ALIM functional line and/or relevant leadership for adjudication as necessary. Coordinate artwork change control logistics across multiple departments to assure regulatory timelines for implementation are met and that product supply is not interrupted. Support large-scale artwork change control projects with broad portfolio impact under the direction of more senior ALIM staff. Evaluates content of labeling updates and raises potential issues with WSR, PGS or relevant local Markets as appropriate to minimize impact on schedules. Retrieve documents and/or generate reports in response to queries from Regulatory Agencies (e.g. inspections) or Assistant General Counsel (e.g. product litigation cases related to labeling in distribution). ORGANIZATIONAL RELATIONSHIPS ALIM Market Implementation Specialists Regulatory Strategists Global Services Plant Coordinators and Artwork Centers Proofreaders (internal and external) Supply Demand Management Leads Marketing EDUCATION AND EXPERIENCE Bachelor's degree plus 1 4 years relevant work experience. TECHNICAL SKILLS REQUIREMENTS Document management tools used for storage, retrieval, and lifecycle management of labeling related secondary packaging components (e.g. ePALMS, GDMS - Global Document Management System, Agile, Pfzer Labeling End to End Tracking PfLEET, or similar systems). Packaging artwork review, copy editing or proofreading tools (e.g. Docu-Proof, TVT or similar tools). Position Comments visible to MSP and Supplier: Must have pharmaceutical experience in labeling, regulatory, or packaging. ***** What is the minimum education experience required?: Bachelor's degree plus 1 4 years relevant work experience

All your information will be kept confidential according to EEO guidelines.

Responsibilities岗位职责：

1.为全球储能项目和客户提供应用支持，主要是在美洲地区。

2.储能市场和竞争对手研究和产品规划

3.产品和技术文档的起草、翻译、优化和管理。

4.为技术、销售、服务同事和客户提供技术培训。

5.收集产品优化和改进建议。

6.其他与该职位相关的工作。

1. Application support on energy storage projects and customers globally, mainly in North Americans region.

2. Energy storage market and competitor research and product planning

3. Product and technical documentation drafting, translation, optimization, and management.

4. Technical training for technical, sales, service colleagues, and customers.

5. Collecting suggestions for product optimization and improvement.

6. Other jobs and work related to this position.

Job Requirement 任职要求：

1.Major in electrical, at least a bachelor's degree is necessary;

2.2+ years of experience in a related BESS function or area of specialization;

电气专业，至少需要学士学位；-2年以上相关储能专业领域工作经验；

TOP SKILLS PER MGR:

1. Pharma Industry Experience

2. Experience w/GxP documentation required (not GMP)

3. SOP Writing expertise

4. Patient Safety knowledge/experience (HUGE PLUS)

Job Summary:

We are seeking a skilled Technical Writer/Procedure Document Specialist to collaborate with colleagues, customers, and stakeholders on projects focused on process enhancement and continuous improvement within the Technical Writing Group. This role will emphasize the development of procedural documentation in a GxP environment, ensuring compliance and operational effectiveness, while also producing training materials and job aids.

Key Responsibilities:

- Lead a multidisciplinary team of subject matter experts, business process owners, and key stakeholders in the development, revision, enhancement, implementation, and maintenance of process and procedural documentation.

- Plan and manage multiple process development projects simultaneously, ensuring timely delivery of targeted outcomes.

- Create and write content for training programs, including user-friendly training materials and job aids that support process understanding and application.

- Utilize your knowledge of global regulations within a GxP environment to create processes and related documentation that adhere to regulatory requirements, support corporate compliance, and are inspection-ready.

- Contribute to compliance and audit/inspection readiness strategies and plans, ensuring all documentation meets necessary standards.

- Evaluate global procedural documentation against evolving industry and regulatory requirements, audit/inspection findings, and corporate policies; recommend changes as necessary based on feedback, trends, and best practices.

Qualifications:

- Education: Minimum of a BA or BS required; an advanced degree in a relevant field is desirable. Degree or professional certification in process design or change management is a plus.

Experience:

- Minimum 3+ years of experience in the design and documentation of pharmaceutical business processes and change management required.

- Experience in process training development, delivery, and/or implementation is preferred, including the creation of training content and job aids.

- GxP environment experience required

- Project Management Skills: Proven ability to manage multiple projects simultaneously; PMP certification is an advantage.

- Technical Writing: Background in pharmaceutical technical writing and development of Standard Operating Procedures (SOPs) is essential.

- Organizational Skills: Strong organizational abilities, planning, and multitasking skills; capable of prioritizing multiple projects while meeting tight deadlines.

- Adaptability: Ability to work effectively under pressure and adapt to changing situations with attention to detail.

- Technical Proficiency: Proficient in common desktop tools, including MS Word, MS Excel, MS Project, and Visio and PowerPoint. Sharepoint and MS Teams and Forms a plus.

- Communication Skills: Strong verbal and written communication skills with an in-depth under-standing of pharmaceutical business processes, regulations, guidelines, and industry standards relating to compliance.

Critical Skills/Experience

1) Experience in a GxP environment

2) Strong project management skills with a proven ability to manage multiple projects simultaneously

3) Background in pharmaceutical technical writing, specifically Standard Operating Procedures (SOPs)

4) Ability to create training materials and job aids that facilitate process understanding and implementation

5) Proficiency in using Visio for process mapping and diagram creation

6) Ability to work on critical initiatives under pressure while maintaining a keen attention to detail

Job Description

We are seeking a Senior Technical Writer to support manufacturing and quality investigations for a cell therapy manufacturing program preparing for clinical and commercial scale up. This role will focus on authoring high quality, inspection ready investigation documentation in a fast paced, regulated environment with minimal ramp up time. The ideal candidate brings strong GMP investigation writing experience, a solid understanding of manufacturing and/or QC processes, and the ability to translate complex technical inputs into clear, compliant documentation without extensive training or oversight.

This is a highly execution focused role supporting a time sensitive manufacturing program.

Required Skills & Experience

•7–10+ years of experience in GMP regulated pharmaceutical or biotech manufacturing

• Demonstrated experience writing investigations (manufacturing deviations, OOS/OOT, CAPAs, impact assessments)

• Experience with structured investigation and root cause analysis tools (e.g., Fishbone/Ishikawa diagrams, 5 Whys).

• Strong working knowledge of GMP documentation practices and regulatory expectations

• Ability to step into an investigation workflow with minimal training or hand holding

• Experience supporting cell therapy, gene therapy, or biologics manufacturing

• Experience working in fast paced manufacturing environments with tight turnaround times

• Strong written communication skills — able to clearly articulate complex technical issues

Nice to Have Skills & Experience

•Prior work in CAR T manufacturing environments, strongly preferred.

Prior experience with Miltenyi Prodigy cell processing instrument.

• Familiarity with electronic batch records, LIMS, and quality systems

• Experience supporting manufacturing investigations at CMOs or external manufacturing sites

• Background in both manufacturing focused and analytical/QC investigations

Compensation:

$50/hr to $60/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Title: Workday HRIS Technical Consultant

Location: Andover, MA (Onsite)

Employment Type: Contract

Status: Actively Hiring

About the Role

We are seeking a Workday HRIS Technical Consultant for a hands-on contract engagement with a leading organization in the medical device industry. This role is ideal for someone who combines strong technical expertise with functional understanding of HR systems.

You will play a key role in supporting, enhancing, and optimizing Workday across multiple HR modules, while partnering with cross-functional teams to drive system improvements and ensure operational efficiency in a regulated environment.

Key Responsibilities

• Act as a technical expert for Workday modules including HCM, Payroll, Benefits, Compensation, Absence, and Time Tracking
• Perform hands-on configuration, system enhancements, and continuous improvements
• Design, build, and support Workday integrations (EIB, Core Connector, Studio, APIs, third-party systems)
• Collaborate with stakeholders to gather requirements, document processes, and deliver scalable solutions
• Lead testing efforts including test case creation, UAT support, and issue resolution
• Troubleshoot system issues and ensure timely resolution of defects and integration failures
• Maintain compliance with regulatory frameworks such as FDA, SOX, and GDPR
• Work closely with HR, IT, Finance, and external vendors on system upgrades and enhancements

Required Qualifications

• 5+ years of hands-on Workday experience
• Strong experience across Workday HCM and related modules (Payroll, Benefits, Absence, Time Tracking)
• Proven experience with Workday integrations and configuration
• Solid background in business analysis, including requirements gathering and process mapping
• Experience with testing, validation, and production support
• Ability to work independently in a fast-paced environment
• Strong communication and stakeholder engagement skills

Preferred Qualifications

• Experience in medical device, pharma, biotech, or regulated industries
• Knowledge of compliance standards (FDA, SOX, GDPR)
• Experience with Workday implementations or system optimization initiatives
• Workday certifications (Pro or similar) preferred
• PMP / Agile / HR certifications are a plus
• Exposure to ADP or similar payroll systems is an advantage

Compensation

$70–$80/hour (W2/C2C)

Rate is flexible based on experience and overall fit

With more than 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the transportation, marine, automotive, and renewable energy manufacturing industries.

Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industry. Sika has subsidiaries in 103 countries around the world, produces in over 400 factories, and develops innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation industries toward greater environmental compatibility. Approximately 33,000 employees generated CHF 11.20 billion in sales in 2025.

Sika is looking for a Technical Service Representative to join its growing team in the Kansas City, Missouri area. The TSR is responsible for monitoring the installation of Sika Sarnafil Roof Systems to ensure correct application procedures are followed. This is an outdoor position that requires extensive traveling to job sites. This individual performs warranty inspections and conducts training sessions for roofing contractor personnel. This position reports to the Regional Technical Manager.

Specific Responsibilities:

• Training of applicators to properly and efficiently install Sika Sarnafil roofing and waterproofing systems in an effort to ensure quality and contractor profitability. Provide training to others as needed.
• Overseeing the application process by attending job starts and performing in-progress project visits to monitor and enforce proper installation. Assure that application is in accordance with good roofing practices and Sarnafil specifications through documentation with field reports. Help to resolve installation problems and issues as they arise.
• Conducting final inspections for technical acceptance for warranty issuance.
• Act as the liaison between the applicator, General contractor, consultant, architect, building owner, and Sarnafil during the installation process.
• Advising Technical Manager concerning progress, issues, problems project needs.
• Assist Sales and others with pre-job meetings, roof surveys, and warranty claim issues.
• Following up on leak and warranty claim calls, and complete necessary Sarnafil repairs as needed.
• Inspection of existing Sarnafil roofs for warranty transfers, warranty extensions, and annual inspections.
  
  

• High School Diploma, preferably Associate degree
• 2-5 years of work experience in the roofing industry
• Technical knowledge of single-ply roof membrane installation, ideally Sarnafil
• Good written and verbal communication skills
• Ability to travel extensively within the region, some overnight travel (via car, train and plane)
• Computer literacy
  
  

• 401k with Generous Company Match
• Bonuses
• Medical, Dental, and Vision Benefits
• Paid Parental Leave
• Life Insurance
• Disability Insurance
• Paid time off, Paid holidays
• Floating holidays + Paid Volunteer Time
• Wellness/Fitness Reimbursements
• Education Assistance
• Professional Development Opportunities
• Employee Referral Program & More!

Sika fosters a culture of entrepreneurship, empowering each individual to make decisions, learn from experiences, and shape their own career path. The safety and well-being of employees are top priorities at Sika, with a strong commitment to open communication and maintaining a safe workplace. In addition, Sika actively contributes to the community and promotes sustainability by giving back, minimizing environmental impact, and embracing social responsibility.

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.

Sika Corporation is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.

Location: Hybrid: Los Angeles, Remote: Pacific Time Zone

Department: Game Design

Employment Type: Full-time

About the Role:

Refactor Games is a AAA sports video game studio. We are developing the next generation of professional football (soccer) video games using Unreal Engine 5.

We are seeking a highly skilled Technical Game Designer to design, implement, and iterate core game systems that define how our AAA European football video game feels, behaves, and engages players — across gameplay, modes, progression, and meta structures. You’ll work hands-on within Unreal Engine (Blueprints and scripting) to prototype, tune, and ship systems while bridging the gap between creative design vision and engineering execution.

In this role, you’ll collaborate closely with designers, engineers, animators, UX, and production to ensure our football systems, from player mechanics to match-level logic, are robust, reusable, well-documented, and optimized for performance.

** All applications must include a Cover Letter. Please detail your past experience with Sports Game development and relevant soccer experience/fandom, if applicable. **

Experience:

• 3+ years of professional game design or technical design experience.
• Including work on at least one shipped title (AAA or high-quality).

What You'll Work On:

• Implement gameplay systems using Unreal Engine Blueprints and gameplay scripting, ensuring fidelity, performance, and scalability across content.
• Prototype new systems and features rapidly in editor and iterate based on feedback from design reviews and playtests.
• Collaborate with engineering to define architecture, data flow, and scripting standards for game systems.
• Tune system behavior for balance, player experience, and performance, using telemetry and designer instinct.
• Work with multidisciplinary teams (AI, animation, UX, economy, live ops) to ensure game systems integrate cleanly across features.
• Write clear documentation including design specs, variable definitions, use cases, and technical expectations.
• Debug gameplay logic and support QA in identifying issues, performance bottlenecks, and systemic edge cases.
• Support ongoing game content updates, seasonal content pipelines, and live tuning processes.

Requirements:

• Hands-on experience with Unreal Engine 5 workflows, including Blueprints and gameplay scripting.
• Strong understanding of gameplay systems design, including mechanics, progression logic, and modular systems.
• Ability to implement, test, and optimize systems in engine with iterative prototyping.
• Ability to work collaboratively with programmers and other designers to deliver system features.
• Solid documentation and communication skills, articulating design intent and technical constraints.
• Passion for football (soccer) games and understanding of how systems support player engagement.

Bonus Points:

• Experience working on sports titles or competitive multiplayer games.
• Familiarity with networked gameplay replication, gameplay abilities, and data-driven systems.
• Experience with Unreal Engine C++ integration, data asset workflows, and gameplay scripting conventions.
• Ability to leverage player data and analytics to refine systems over time.
• Experience designing systems for live content cadence, progression balance, and seasonal features.

What We Offer:

• Opportunity to influence core systems in a major AAA football game and work on cutting-edge features.
• Cross-discipline collaboration with designers, engineers, and live operations teams.
• Competitive compensation, and benefits.
• Career growth opportunities into Senior or Lead Technical Design positions.

CowManager is successfully commercializing the CowManager Sort Gate in the US market. Since its launch in 2025, the Sort Gate has been widely adopted and has quickly become a major success, driven by its patented technology and the strong value it delivers to both existing and new CowManager customers. The Sort Gate is already transforming on-farm sorting, and we are now focused on accelerating its growth, adoption, and impact across North America.

As a Technical Support Specialist, you will play a key role in taking the CowManager Sort Gate to the next level. You will work closely with dairy producers, subcontractors, the internal US team, and the product development team at our HQ in the Netherlands. You will actively contribute to ongoing product improvements, market expansion, and business development for CowManager systems throughout North America. This role combines technical expertise, training, and product and business development, with a strong focus on strengthening customer relationships, optimizing implementation, and driving continued product innovation and success.

The Job

• Project manage the roll-out of already sold and new to be sold Sort Gates ;
• Oversee the installation, implementation and maintenance of CowManager systems;
• Identify and follow-up on upsell opportunities to Strategic accounts and partners;
• Have an active role in strategic accounts recruitment, implementation, and sustainability plans;
• Collaborate with product development teams to provide input on product enhancements;
• Facilitate coordination between CowManager HQ and local stakeholders on a operational level;
• Set up and maintain distribution, installation, and support plans with local partners and CowManager technical support teams.;
• Organize and lead training sessions for Sort Gate users and partners.

About CowManager

CowManager consists of innovative tech pioneers with a dairy background, we strive to continually think further. We see it as our responsibility to inspire better, easier methods and higher standards in the dairy industry. With our data-driven approach combined with artificial intelligence, technological expertise, years of experience, and a network, we enable dairy producers to work more efficiently and effectively.

As inventors of the very first ear sensor technology for dairy cattle, we work shoulder-to-shoulder with our coworkers and customers, driven by big data and passionate about cow welfare. Our company's headquarters resides on an active dairy farm in the Dutch countryside. We give our employees the chance to fulfill their (professional) ambitions. We value a healthy work-life balance and our employees have a genuine passion for our sector and our service. Our goal? To do better together!

The Skills

• Ideal candidates for this career should have a strong dairy background
• Experience in technical product introductions
• Commercial and Sourcing background
• Being a self-starter and taking ownership of your responsibilities
• Willing to travel approximately 50% of your time
• Passionate about the dairy industry and technology
• Willing to help out with installations and maintenance
• A Mechanical attitude, hands-on is important
• Have a commercial mind-set, client facing experience is a must
• A Background in automation and understanding Cow flow, cow monitoring and interest in efficient ways of working of daily operations at farms is a plus.

The Benefits

• You will be part of a growing team of professionals in the US
• A chance to engage deeply with dairy farmers and assist them in improving their herd's health, fertility, nutrition performance as well as their financial performance
• Working on long-term relationships with dairy producers throughout USA
• A family culture with an informal and personal atmosphere
• An inspiring work environment with a dedicated team
• Independence and high level of responsibility
• A competitive salary plus benefits & PTO
• A flexible schedule