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Position Title: Manager of Lease Administration & Analytics

Reports to: Director of Real Estate

Work Location: Palm Beach Gardens, FL (On-Site)

Position Summary

The Manager of Lease Administration & Analytics is a highly visible role responsible for the accurate, compliant, and efficient oversight of Midas’ U.S. and Canadian real estate portfolio. This position ensures precise lease abstraction, adherence to contractual obligations, and strong financial integrity while serving as a dependable partner who delivers excellent customer service to internal teams and franchise partners. The role also provides data‑driven insights that enhance portfolio value and support long‑term operational and strategic decision‑making.

The position manages the full lease lifecycle, including abstracting, critical date tracking, compliance oversight, rent and CAM reconciliation review, and coordination with Legal, Finance, and Operations to resolve lease‑related issues. It applies analytical rigor to evaluate portfolio performance, identify cost‑saving opportunities, and support real estate planning for both corporate and franchised locations.

The ideal candidate is proactive, detail‑oriented, and solutions‑driven, with strong communication skills and the ability to collaborate effectively across teams. They excel at interpreting complex lease information and translating it into clear, actionable recommendations that support operational and strategic goals.

Primary Duties and Responsibilities

Lease Administration and Portfolio Compliance

• Manage all aspects of lease administration for approximately 1,200 Midas locations across the United States and Canada.
• Maintain accurate lease abstracts and documentation within the Tango Analytics platform, ensuring all key terms, financial obligations, and critical dates are captured.
• Monitor lease compliance across the portfolio, including rent obligations, operating covenants, notice requirements, landlord obligations, and tenant rights.
• Track and manage critical lease dates such as renewals, expirations, termination rights, purchase options, and rights of first refusal.
• Maintain organized records of executed leases, amendments, assignments, subleases, and related documentation.
• Coordinate with Real Estate and Legal teams on amendments, assignments, relocations, and other changes to existing agreements.
• Address landlord inquiries, notices, disputes, and other compliance matters, escalating issues when necessary.
• Manage tenant insurance requirements and compliance tracking.

Lease Financial Oversight and Analytics

• Track all lease‑related financial obligations, including base rent, percentage rent, CAM charges, tax reimbursements, insurance, and other landlord billings.
• Review landlord invoices and CAM reconciliations to confirm accuracy and escalate discrepancies as needed.
• Maintain accurate tracking of rent escalations and other financial provisions.
• Partner with Finance and Accounting to ensure lease data supports budgeting, forecasting, and internal reporting.
• Prepare financial summaries and analysis related to renewals, restructures, and portfolio optimization initiatives.

Lease Data Management and Systems Administration

• Serve as the primary internal resource for Tango Analytics, ensuring data accuracy and system integrity.
• Record and maintain lease abstracts, amendments, and financial terms within the platform.
• Develop and maintain reporting tools and dashboards using Tango Analytics and internal reporting systems.
• Support system updates, reporting enhancements, and process improvements related to lease administration.
• Establish consistent procedures for lease abstraction, documentation, and data management.

Portfolio Reporting and Business Intelligence

• Prepare regular reporting for Real Estate leadership, including lease expiration schedules, rent obligation summaries, and portfolio analytics.
• Maintain reporting that provides visibility into upcoming lease events, portfolio risk exposure, and financial commitments.
• Monitor portfolio metrics such as lease term exposure, landlord concentration, property control opportunities, and renewal timelines.
• Provide data and insights that support portfolio planning and strategic decision‑making.

Cross-Functional Coordination and Support

• Collaborate with Real Estate, Finance, Legal, Franchise Development, and Operations teams on lease‑related matters.
• Provide lease summaries, documentation, and supporting information for renewals, amendments, relocations, and other real estate transactions.
• Support negotiations by supplying accurate lease data and historical information.
• Coordinate with landlords, brokers, attorneys, and other external partners regarding lease documentation and administration.

Strategic Portfolio Support

• Collaborate with Real Estate, Finance, Legal, Franchise Development, and Operations teams on lease related matters.
• Provide lease summaries, documentation, and supporting information for renewals, amendments, relocations, and other real estate transactions.
• Support negotiations by supplying accurate lease data and historical information.
• Coordinate with landlords, brokers, attorneys, and other external partners regarding lease documentation and administration.

Qualifications

• Bachelor’s degree in Real Estate, Business, Finance, or related field.
• 5+ years of experience in commercial lease administration, preferably within a multi‑unit retail or franchise environment.
• Proficiency with Microsoft Office, Tango Analytics, Smartsheet, and familiarity with lease management software (e.g., MRI, Yardi, Visual Lease, CoStar).
• Strong attention to detail, analytical capability, and presentation skills.
• Understanding of lease accounting standards and financial principles.
• Exposure to legal lease negotiations or real estate law.
• Ability to travel to select markets, conferences, and events as needed.

Why Join Midas?

At Midas, we’re more than just a car care brand, we’re a community of entrepreneurs, innovators, and customer champions. Join us in shaping the future of automotive service through smart growth and strategic real estate leadership.

Commercial Leasing Manager and Tenant Relations

Direct Hire; up to $95K base salary plus bonus and commissions

San Francisco, CA 94104

Seeking full-time, on-site Leasing Manager to lead occupancy growth for a high-profile class A commercial property in downtown San Francisco. Current occupancies stand at approximately 50%. The goal is to achieve 75% occupancy by December 31, 2026, through tenant retention, new lease acquisitions and strategic outreach.

Key responsibilities to proactively retain existing tenants as the relationship manager through lease renewals. Identify, qualify and close new office tenants to drive occupancy, negotiate terms and coordinate with brokers and legal teams, maintain detailed pipeline reports and provide regular updates to ownership. Work with architects to figure out suitable configurations for tenants.

DUTIES and RESPONSIBILITIES

Leasing Support:

1. Manages the daily activities of the leasing operations department in accordance with the organization policies and standards.
2. Responsible for all leasing functions, which may include reviewing all leases and negotiating lease transactions and agreements.
3. Work with Legal Counsel and Property Manager on updating leasing template for the building.
4. Draft and negotiate lease proposals, term sheets, and working with Leasing Broker and outside Legal Counsel, if needed, to negotiate and finalize lease transactions. On a weekly basis, update and keep supervisor informed on all matters.
5. Review lease renewals. Following up with existing tenants to quote rents, assist with renewal questions, and relay lease information to tenants as directed.
6. Facilitate weekly meeting with updates on leasing activity, provide quarterly leasing forecast, and help prepare annual budgeting at year-end. Responsible for the productivity and budgetary performance of the leasing operations department.
7. Work alongside the leasing team to facilitate tours and ensure current suites are maintained and ready for immediate showing.
8. Liaise with Leasing Brokers, Legal Counsel, Architect, Construction Manager and Property Manager on leasing tasks to increase revenue and to ensure tenant improvements are timely and rent commencement dates are properly documented.
9. Review and approve commission invoices for new leases, renewals, sales, etc. for retail and commercial suites.
10. Monitor local real estate news and market trends for competitive buildings in the marketplace and present new ideas to the supervisor, in reaching at the minimum of 75% occupancy target.
11. The ability to work independently and manage all aspects of commercial leasing and marketing.

Tenant Relations:

1. Oversees completion of all necessary paperwork and ensures proper customer service.
2. Act as the primary point of contact for all tenants leasing requests. Implement "Return to Office" (RTO) programs and community events to improve tenant satisfaction and building community.

SKILLS and QUALIFICATIONS

1. The ability to deliver exceptional customer service in increasing tenancy.
2. Detail oriented and thorough when reviewing leasing contracts.
3. Think and act strategically and demonstrate strong problem-solving capabilities.
4. Technical Skills: Proficiency in Microsoft Office.
5. Communication: Ability to present information (verbal and written) in a clear, concise and thoughtful manner. Exceptional service-oriented mindset with the ability to handle tenant issues professionally.

EDUCATION and TRAININGREQUIREMENTS

1. Education: Bachelor’s Degree or equivalent experience.
2. Experience: Minimum 3–5 years in Commercial Real Estate Leasing.
3. Experience in an urban high-rise or "Class A" asset is a plus.
4. Strong knowledge of San Francisco downtown market dynamics and broker network.
5. Proven ability to meet aggressive occupancy targets in a competitive environment.
6. Have an established network in the commercial real estate field.

COMPENSATION & BENEFITS

This role offers a competitive base salary for an operations-focused professional ready to make their mark on a significant San Francisco asset.

Performance based commissions:

1. 5% of gross lease value on new deals
2. 2% for renewals

Bonus; 5% bonus if met target of 75% occupancy by 12/31/26 Benefit Package: Medical, Dental, Vision and 401(k) plan. Possible parking.

• Driving effective and efficient lease negotiation processes for new stores, relocations, and expansions with outside counsel and represent Trader Joe's business perspective during negotiations.
• Communicating status of legal documents and negotiating with all relevant parties and coordinate with Vice President of Real Estate and other respective team members on business issues that arise.
• Supporting the lease administration team in review/interpretation of leases, waivers, SNDAs, estoppels, REAs, CC&Rs, and other legal documents.
• Reviewing executed agreements to identify applicable terms in response to inquiries about contract content, including contractual obligations, term, termination rights and disputes.
• Responsible for internal management of tracking real estate contracts, including lease contingencies.
• Managing and supporting the Real Estate and Construction team in handling major store issues in a timely manner.

• Experienced real estate professional with a demonstrated work history in the retail sector (minimum 7 years). Experience or degree in Real Estate Law a plus.
• Ability to read, draft, and easily communicate legal information from leases and related documents.
• Strong communication skills, specifically articulating Trader Joe's position during negotiations and conversations with outside parties.
• Self-starter with a proactive approach and sense of urgency.
• Excellent time management skills and the ability to prioritize.
• Strong analytical skills with sound business and legal acumen.
• High degree of integrity, especially when dealing with confidential and sensitive information.

• How many years of work experience do you have working in the retail sector of real estate?
• What makes you uniquely qualified for this position?

Location: Brooklyn, NY (National Travel Required)

Reports To: President / VP of Property Management

Department: Property Management – Multifamily

Position Overview

The National Leasing Manager is a dynamic, performance-driven leader responsible for driving occupancy, optimizing leasing performance, and supporting onsite leasing teams across a national portfolio of multifamily communities. Based out of our corporate office in Brooklyn, NY, with extensive travel, this role serves as a strategic resource to underperforming assets, new lease-up projects, and high-priority markets, ensuring brand standards, operational excellence, and exceptional resident experiences.

Key Responsibilities

Portfolio Support & Leasing Execution

• Lead leasing efforts at assigned communities, including lease-ups, stabilized assets, and repositioning projects.
• Provide hands-on leasing coverage at communities experiencing staffing shortages or performance challenges.
• Travel to low occupancy properties to lead property tours, close prospective residents, and maintain accurate real-time reporting in property management systems.

Training & Sales Coaching

• Train and mentor onsite leasing consultants on sales techniques, lead management, CRM best practices, and customer service standards.
• Implement standardized leasing methods and performance benchmarks to improve closing ratios and lead conversions.
• Conduct lease audits, mystery shops, and one-on-one coaching sessions.

Market Strategy & Reporting

• Perform competitive market surveys, identify regional trends, and assist in developing targeted pricing and onsite marketing strategies.
• Partner with Marketing and Operations teams to deploy campaigns for new onboarding properties, and occupancy recovery plans.
• Prepare weekly performance summaries, KPIs, and recommendations for leadership.

Resident Experience & Brand Standards

• Model exceptional hospitality, follow-up techniques, and problem-resolution strategies.
• Ensure consistent application of fair housing laws, company policies, and leasing compliance.
• Conduct physical inspections to ensure leasing offices, model units, and amenity spaces reflect company standards.

Travel & Deployment

• Travel frequently to priority buildings across multiple markets (approximately 60% travel).
• Quickly adapt to new markets, team cultures, and leasing platforms to provide immediate impact.

Qualifications

Experience

• 3–5+ years of multifamily leasing, or property management experience required.
• Proven track record of improving occupancy, lead conversion, and overall leasing performance.
• Experience in lease-up, repositioning, and problem-asset turnarounds strongly preferred.
• National or multi-site experience a plus.

Skills & Knowledge

• Strong understanding of Fair Housing, ADA, and local housing regulations.
• Demonstrated success in leasing.
• Excellent communication, presentation, and training skills.
• Well-versed in leasing technology platforms (AppFolio, Knock, ApartmentIQ, CRM systems).

Behavioral Competencies

• Highly adaptable, solutions-oriented, and self-motivated.
• Positive professional presence and ability to quickly build rapport across diverse markets and teams.
• Strong time-management and prioritization skills under variable schedules.

Education

• Bachelor’s degree preferred, not required.
• Leasing certifications (NALP, CALP, or other industry credentials) a plus.

Compensation & Benefits

• Competitive base salary plus performance-based bonus.
• Comprehensive health, dental, and vision coverage.
• 401(k) with company match.
• Travel reimbursement, company credit card, and per diem policy.

Working Conditions

• Primarily corporate office based plus with frequent air travel and overnight stays.
• Must be able to work weekends and evenings as needed based on market demand and property needs.

Wellington Realty is a full-service commercial real estate firm with over 25 years of industry experience, offering a comprehensive suite of services tailored to meet the diverse needs of investors, owners, and tenants throughout Texas.

Job Summary

The Project Leasing Director is responsible for driving lease-up performance on new acquisitions, renovations, and repositioning projects. This role sits at the intersection of leasing execution, revenue optimization, and asset-level strategy. You will be accountable for hitting occupancy targets, improving lead-to-lease conversion, and coordinating closely with property management, marketing, and ownership.

Key Responsibilities

Role overview

• Lead owner-side leasing execution for value-add and repositioned office and retail properties.
• Drive leasing velocity, tenant demand, and progression to stabilization.
• Operate as a project-based leasing lead coordinating brokers, ownership, and internal teams.

Leasing strategy & execution

• Execute approved leasing plans for office and retail projects.
• Support LOI and lease negotiations in coordination with ownership and legal.
• Manage deal economics including base rent, TI allowances, concessions, and lease terms.
• Maintain leasing momentum aligned with underwriting assumptions.

Broker & market engagement.

• Serve as primary day-to-day leasing contact for external brokerage team.
• Maintain active relationships with tenant reps and market brokers.
• Ensure consistent broker activity, tours, and pipeline development.
• Track broker performance and deal flow by asset.

Project coordination

• Coordinate leasing activity with construction, asset management, and property management.
• Align suite delivery schedules with leasing commitment.
• Support tenant build-out coordination and move-in timing.
• Identify and resolve leasing-related project risks early.

Marketing & positioning

• Oversee property positioning, branding, signage, and marketing materials.
• Ensure listings, tour packages, and offering materials are accurate and market-ready.
• Define and refine target tenant profiles by asset and market.
• Support go-to-market strategies for repositioned assets.

Reporting & performance tracking

• Track leasing KPI’s including tours, proposals, LOI’s, executed leases, and absorption.
• Provide regular leasing updates to ownership and asset management.
• Identify risks to stabilization timelines and propose corrective actions.
• Maintain organized leasing documentation and deal status reporting.

Qualifications

• 3–7+ years of project leasing or lease-up experience
• Proven success with value-add or renovation lease-ups.
• Strong understanding of pricing, concessions, and market comps
• Highly organized, initiative-taking, and execution-focused
• Comfortable with data, dashboards, and performance metrics
• Experience working across multiple properties or projects preferred.

Personal Attributes

• Owner mentality with strong accountability
• Analytical thinker who can also execute tactically
• Direct communicator; comfortable managing vendors and partners
• Thrives in an entrepreneurial (boot strap) environment.

Job Title: Senior Leasing Administrator

Location: Orlando, FL

Industry: Commercial Real Estate

Overview:

Our client, a well-established commercial real estate firm, is seeking a Senior Leasing Administrator to join their growing team. This role is ideal for a detail-oriented professional with strong experience in lease administration and lease abstraction within the commercial real estate industry. The position plays a key role in supporting property management and brokerage teams by ensuring lease data accuracy, maintaining critical documentation, and assisting with financial lease processes. This is a great opportunity to join a collaborative team with long-term careergrowth potential.

Key Responsibilities:

• Perform detailed lease abstraction for commercial lease agreements, ensuring accurate entry of key terms into the lease administration system.
• Maintain and update lease records, including rent schedules, escalations, options, and critical dates.
• Assist with rent roll updates and tenant billing coordination.
• Support CAM reconciliations and review lease language related to recoverable expenses.
• Track lease expirations, renewals, amendments, and notices to ensure compliance with lease terms.
• Work closely with property management, accounting, and asset management teams to ensure accurate financial reporting and billing.
• Review lease documentation to ensure consistency with executed agreements and internal systems.
• Assist with reporting, audits, and special projects related to lease administration.

Qualifications:

• 3–5+ years of lease administration experience within the commercial real estate industry required.
• Strong experience with lease abstraction and lease document review.
• Familiarity with CAM reconciliations and tenant billing processes.
• High level of attention to detail and organizational skills.
• Experience with lease administration or property management systems such as Yardi, MRI, or similar platforms preferred.
• Strong communication and collaboration skills.
• Bachelor’s degree in Business, Real Estate, Finance, or related field preferred.

Why Join:

• Opportunity to work with a respected commercial real estate firm
• Collaborative team environment with a strong company culture
• Clear room for career growth and advancement
• Competitive compensation and benefits package

Disclaimer:

This job description is intended to provide a general overview of the position and its responsibilities. Duties, responsibilities, and requirements may be modified or updated at any time based on business needs.

This Leasing Manager role combines sales, customer service and marketing to lease apartment homes to interested prospects. You will lease apartments in our amazing communities through product demonstration and strategic marketing. Leasing Managers strive to making residents feel at home with responsibilities that include maintaining high levels of resident satisfaction and retention. You'll also get to demonstrate your marketing prowess through web advertising and inquiries as well as keep tabs on competitors through telephone surveys and onsite visits. Service-minded individuals thrive in this position, as do those who enjoy selling a product that they can truly be proud of representing.

• Lease apartments and provide excellent customer service to potential residents, current residents and all customers.
• Manage renewals to include rates to be approved by Property Manager, letters sent to residents and follow-up on lease expirations.
• Implement Monthly, Quarterly and Yearly Marketing Plans.
• Manage and hold accountable the leasing team.
• Complete market studies each week and has extensive knowledge of the sub-market.
• Set rates and concessions for PM approval based on sub-market information.
• Inspect applications and move in files for accuracy prior to Property Manager's approval.
• Handle other special projects as assigned by Property Manager.
• Maintain superior customer service relationship as per company's processes.
• Adhere to company Standard Operating Procedures.
• Lease apartments and sell property's products and services to prospects.
• Respond to internet leads, answer prospect calls and conduct property tours following the guidelines outlined in the mystery shop forms.
• Work to optimize occupancy while maximizing effective leased rent.
• Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios and work to achieve and exceed budgeted occupancy percentages.
• Maintain thorough product knowledge of the property and that of major competition.
• Accurately prepare and be thoroughly knowledgeable about all lease-related paperwork.
• Maintain prospect traffic and leasing data; assist with other computer data entry as necessary.
• Deliver resident gifts; inspect units to ensure readiness for move-ins.
• Plan, schedule and organize resident functions as needed; assist with planning and hosting of others.
• Audit all lease and renewal files for key controls and bonus submission to the property manager.
• Review guest cards to ensure entry into the community management system; follow-up entry into system and monitor traffic trends.
• Other tasks or duties as assigned by supervisor.

• Bachelor's degree preferred.
• Prior leasing experience required.
• Excellent written and verbal communication skills providing for effective communication with residents, employees, peers, vendors, owners, etc. and to assist in efficient operations.
• Excellent attendance is a requirement of the position.
• Excellent customer service.
• Work a varied schedule including weekends and holidays as required.
• Proficiency in Microsoft Office Suite including Word, Excel & Outlook.
• Positive attitude and highest level of professionalism.
• Bi-lingual abilities (written and verbal) may be required based on specific needs of property.
• Preferred Computer software experience to include MS Word, MS Excel, MS Outlook, YARDI
• Ability to walk, stand; utilize stairs, bend on a daily basis, conduct property tours in various weather conditions, carrying of moderate items such as papers, boxes, event items, collateral, books, small parts, drive an automobile. Job may be sedentary at times.

The RMR Group offers an extensive total rewards package to ensure that your benefits align with your needs. Employees who work at least 21 hours per week are eligible to participate in The RMR Group's benefits plans, including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life & Disability Insurance
• Health Savings Account (HSA) & Flexible Spending Plans (FSA)
• 401(k) Plan with Employer Match
• Holidays, Vacation & Sick Time
• Parental Leave
• Tuition Assistance
• Matching Gift Program
• Wide Array of Voluntary, Employee-Paid Benefits to choose from including Critical Illness & Accident Insurance, Identity Theft Protection & Pet Insurance

The RMR Group (Nasdaq: RMR) is a leading U.S. alternative asset management company, unique for its focus on commercial real estate (CRE) and related businesses. RMR's vertical integration is strengthened by nearly 900 real estate professionals in more than 30 offices nationwide who manage approximately $40 billion in assets under management and leverage more than 35 years of institutional experience in buying, selling, financing and operating CRE. RMR benefits from a scalable platform, a deep and experienced management team and a diversity of real estate strategies across its clients. RMR has been recognized by The Boston Globe as a "Top Place to Work", by the Environmental Protection Agency (EPA) as an "ENERGY STAR Partner of the Year" and ranked by the Building Owners and Managers Association (BOMA) as having one of the highest number of BOMA 360 designated properties in its portfolio. RMR is headquartered in Newton, MA and was founded in 1986.

RMR's mission is to create long term value for our clients by managing their investments and assets "like we own it" - an approach that consistently and repeatedly generates opportunities for all our employees, investors and stakeholders. We are guided by six core values:

• Integrity at Our Core.
• Perform Passionately and Effectively.
• Inspired Thinking.
• Like We Own It.
• Power of We.
• Mutual Respect.

Visit our website to learn more about what makes The RMR Group a rewarding place to build a career.

Follow RMR on LinkedIn and Instagram @thermrgroup.

The RMR Group is an equal opportunity employer. Qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here.

NOW HIRING: Lease-Up Market Rate Community Manager

The Villas at Riverwalk – Beautiful Camp Verde, Arizona

Celtic Property Management is seeking a motivated and customer-focused Leasing Specialist to join our team at The Villas at Riverwalk, a brand-new Class A luxury apartment community with 178 units in Camp Verde.

This is an exciting opportunity to be part of a lease-up community, where you will play a key role in building occupancy, creating exceptional first impressions, and helping establish a vibrant new community from the ground up.

If you are energetic, sales-driven, and passionate about providing outstanding customer service, we want to meet you.

What You'll Do

• Conduct engaging property tours highlighting luxury apartment homes and community amenities

• Respond to prospect inquiries via phone, email, and online leads

• Convert leads into leases through strong follow-up and relationship building

• Process rental applications and lease agreements accurately

• Maintain guest cards, leasing activity, and prospect follow-up in the property management system

• Assist with marketing efforts including outreach, social media, and community events

• Maintain the leasing office, model apartments, and tour path to Class A presentation standards

• Provide excellent service to current and prospective residents

• Assist with move-ins, lease renewals, and resident retention efforts

• Work collaboratively with the property management and maintenance teams

• Ensure compliance with Fair Housing laws and company policies

• Perform other duties as assigned to support leasing operations

What We're Looking For

• 1–2 years of leasing, sales, hospitality, or customer service experience preferred

• Luxury leasing or lease-up experience is a plus

• Strong sales and closing skills

• Professional communication and presentation skills

• Positive attitude with a strong work ethic

• Ability to work in a fast-paced environment and manage multiple prospects

• Experience with Yardi/RentCafe or property management software preferred

Why Join Celtic Property Management?

• Competitive hourly pay

• Leasing bonus opportunities

• 11 paid company holidays

• Generous paid time off program

• Medical, dental, and vision benefits

• Opportunity to be part of a new luxury community lease-up

• Career growth opportunities within a growing property management company

Schedule

This is a full-time position.

Weekend availability is required due to leasing traffic and extended hours during lease up phase.

Join Our Team

At Celtic Property Management, we believe our people are the foundation of our success. If you’re ready to grow your career while helping create an exceptional living experience for residents, we encourage you to apply.

Location: The Villas at Riverwalk – Camp Verde, AZ

Company: Celtic Property Management

Apply today to be part of something new and exciting.

CSP is partnering with a premier developer in the Mid-Atlantic in their search for an experienced Leasing Specialist to support the successful lease-up and ongoing occupancy of their multifamily residential communities. This position serves as the primary point of contact for prospective residents and plays a key role in driving leasing performance while delivering a high standard of customer service.

Key Responsibilities:

• Execute all leasing activities to support lease-up goals and maximize occupancy
• Respond to prospect inquiries via phone, email, text, chat, and in-person interactions
• Conduct property tours, qualify prospects, and convert tours into executed leases
• Accurately process rental applications, including verification, approval, and documentation
• Prepare lease agreements, move-in packages, and coordinate resident move-ins
• Perform unit walk-throughs to ensure readiness for occupancy
• Maintain detailed and accurate records of traffic, leasing activity, and prospect follow-up
• Build and maintain relationships through community outreach, broker engagement, and leasing events
• Assist with market surveys, competitive analysis, and leasing performance reports
• Ensure compliance with Fair Housing laws, company policies, and lease requirements
• Maintain the appearance and condition of the leasing office, tour path, and model units
• Consistently meet or exceed individual and property leasing goals

Qualifications:

• Minimum of three (3) years of residential leasing experience, preferably in high-rise or mid-rise communities
• Bachelor’s degree in a related field preferred
• Strong customer service, sales, and closing skills
• Excellent written and verbal communication abilities
• Proven ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office applications (Outlook, Word, Excel)
• Experience with property management software required; Yardi experience strongly preferred
• Working knowledge of Fair Housing regulations and leasing compliance standards
• Ability to work independently while collaborating effectively with onsite and corporate teams
• Demonstrated professionalism, sound judgment, and attention to detail
• Commitment to maintaining a professional appearance and organized work environment
• Adherence to safety protocols and established leasing procedures