Property Management Jobs in Usa

The property manager builds and maintains a well-balanced portfolio of properties.

Job Duties and Responsibilities (Essential Job Functions)

• Cultivates partnerships with local real estate sales offices by marketing property management services to agents and managers.
• Onboards new accounts, including providing recommendations to owners in terms of marketability, improvements, and pricing.
• Markets rental properties through the Multiple Listing Service and advises owners of progress of showings, feedback and applicants.
• Processes applicants for tenancy after obtaining screening with owner consultation.
• Conduct, coordinate and review property surveys/inspections for lease compliance, maintenance oversight and recommendation for lease renewal.
• Prepares all management leases. Assures that certified funds and security deposit have been collected. Monitors unpaid rents and assures delinquency notices are sent. Recommends initiation of legal actions in a timely manner as needed.
• Coordinates and negotiates lease renewals, including recommended rent increases
• Communicates and advises owner in a timely manner of actions and or funds needed to maintain property.
• Maintains property files in AppFolio and keeps operations team and Customer Experience team updated on status of properties.
• Communicates with owners regarding vacancies, leasing activity, applications, new tenants, lease renewals and property legal matters such as HOA, condo or formal complaints in.
• Stays informed on maintenance, inspections, and other items that involve the property.

Performance Expectations

• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
• Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all

Qualifications

Education:

• College degree preferred or equivalent combination of training and experience

Experience:

• Experience in real estate, preferably in residential property management and/or management related field

Knowledge and Skills:

• Excellent verbal and written communications skills
• Ability to work independently
• Ability to maintain a flexible schedule to include both in-office and field hours
• Knowledge of accounting/bookkeeping fundamentals helpful
• Knowledge of property maintenance and improvements
• Knowledge of property rental values
• Ability to work effectively with team members and contractors
• Must be able to lift up to 25 lbs. and load and unload materials on to and off of vehicle
• Daily travel in personal vehicle

Other (licenses, certifications, schedule flexibility/OT, travel, etc.):

• Must be licensed to practice real estate in the jurisdictions where properties are located.

We offer a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer

About Glazer Properties

Glazer Properties is a national real estate firm operated by our founder and CEO, Kevin Glazer. A prominent figure in the commercial real estate industry for over 30 years, Mr. Glazer is also a co-owner of the Tampa Bay Buccaneers and a principal investor in Manchester United Football Club, one of the most recognizable sports organizations in the world.

As a leader in commercial real estate ownership, acquisition, management, and leasing, we offer unique opportunities to work at the highest level of the industry. We believe in hiring people — not job titles — and strive to maintain a culture that supports both professional development and personal enjoyment.

If you’re eager to join a collaborative, nimble team with national reach, Glazer Properties is the place for you.

About the Role

We’re seeking a motivated and detail-oriented Commercial Property Manager to oversee the day-to-day operational management of a portfolio of commercial real estate assets. This role works closely with tenants, senior management, and internal teams to ensure properties are operating efficiently and to the highest standards.

What You’ll Do

• Oversee Operations: Manage the day-to-day function of a portfolio of commercial real estate properties, including compliance of tenants and vendors
• Select Vendors: As needed, source and select vendors – negotiating agreements related to their services
• Monitor Execution: Oversee vendor performance and ensure compliance with service agreements
• Improve Efficiency: Identify and analyze opportunities to improve the effectiveness of our operational products or arrangements
• Develop Budgets: Participate in the development of annual operating budgets for a given portfolio of properties
• Collaborate Internally: Maintain frequent in-person interaction with senior management and multiple internal departments
• Prepare Reports: Complete department-specific reports as required
• Visit Sites: Travel periodically to the markets where properties are located for thorough property inspections and to oversee onsite projects as needed
• Support Leadership: Assist with special projects as requested by ownership or senior management

What We Look For

• Bachelor’s degree required
• Prior experience in commercial property management or a related real estate role preferred
• Strategic, big-picture thinker who remains highly detail-oriented in execution
• Excellent verbal and written communication skills
• Strong organizational and time-management abilities
• Self-motivated and able to work independently
• Ability to manage multiple tasks and deadlines simultaneously
• Willingness to take on additional responsibilities as needed

Compensation: $65,000-$80,000

• Excellent Medical and Dental Coverage Options
• Health Savings account
• 401(k) retirement plan
• Paid vacation and sick days
• Paid holidays

Real estate private equity firm with extensive holdings throughout the U.S. is seeking a highly motivated and talented Property Manager to join its team. The firm’s portfolio for which the candidate will be responsible includes office, retail, and industrial properties in the Southeast region of U.S. This position involves travel to properties in multiple markets - North Carolina, South Carolina, Kentucky and Nashville.

The property manager will work closely with senior management to determine each property’s operating goals and objectives and the strategy to achieve them. The successful candidate must be well-versed in all aspects of property operations including construction, vendor relations, maintenance, security, leasing, rent collection, financial reporting, and tenant relations. The candidate must also be detail-oriented with a demonstrated ability to work independently and follow through on assignments.

Key Responsibilities:

• Monitor property operations, including leasing, maintenance, administration, and policy and procedures to ensure compliance with the properties’ established budgets and business plans
• Manage vendors and maintenance personnel
• Oversee tenant improvement and minor construction projects
• Communicate with tenants, oversee rent collection activities and address daily tenant issues and requests
• Work with accounting team on monthly reporting, CAM reconciliations, annual budget preparation, and monthly budget monitoring
• Prepare, implement, and meet the annual operating and capital budgets/forecasts for assigned properties.
• Ability to prepare and manage property budgets.
• Review and approve bills and expenses, approve tenant adjustments, classify expenses
• Prepare and review monthly property status reports with the Director of Property Management.
• Travel to, and conduct regular site visits to inspect property, evaluate rents, delinquencies, and assist with lease renewals as needed.
• Ensure all rents are collected compliant with tenant lease and understand rent payment provisions and rent collection procedures.
• Coordinate and supervise all tenant move-in / move-outs.
• Maintain an ongoing program for building maintenance and cleaning to include scope.
• Oversee third party service providers to ensure contracts are adhered to and appropriate service levels are being met at the most competitive pricing.
• Provide ongoing input in the development and maintenance of assigned properties business plans including capital expenditure recommendations. Acquire and maintain a thorough working knowledge of each plan to ensure assigned properties are managed consistent with their current business plan.
• Understand and coordinate building and building systems inspections.
• Develop specifications for contracts and capital items, bid and analyze bids from vendors
• Review and maintain property operating and maintenance contracts to ensure high-quality services are being provided
• Ensure vendors are fully qualified and in compliance with ownership requirements and periodically obtain competitive bids to continuously challenge costs and quality of services.
• Provide quality and timely customer service to tenants.
• Be available 24/7 for emergency calls
• Ensure property is in compliance with governmental guidelines and regulations, file required reports and maintain appropriate documentation.
• Coordinate outside consulting services and third-party vendors such as architects, engineers, contractors, legal counsel as needed
• Assist in the due diligence for new acquisitions as needed
• Perform other duties as assigned

Qualifications:

• Bachelor’s degree, CPM or equivalent
• At least 5 years of prior, multi-property management experience with an owner/operator
• Proficiency with Microsoft Office software
• Prior experience in Yardi; Yardi Voyager experience a plus
• Outstanding communication skills (written and verbal)
• Strong time management, interpersonal and technical skills
• Ability to multi-task and meet deadlines
• Self-starter with ability to thrive in a fast-paced environment

Job Summary:

The APM works with St. John Properties personnel, tenants, contractors, vendors and the general public to manage and/or assist his/her property, portfolio and fellow Property Managers. The APM is on call 7 days a week and 365 days a year to respond to emergencies. The APM must be very familiar with the tenants, the building and know what the Landlord and tenant lease requirements are and enforce such requirements. The APM’s number one priority is to build value within their portfolio by exercising the following duties:

Job Duties:

Tenant Retention and Satisfaction

Make regular visits to all tenants to address any problems and build good relations with tenants at all buildings. The APM, in coordination with their assigned Property Manager(s) will visit all tenants at least 2 times per year; once between January 1 and June 30 and once between July 1 and December 31, as part of the tenant retention and outreach program; visit all new tenants or existing tenants who renew, within one week of their move in date; visit all expiring tenants six (6) months prior to expiration to understand and address any open issues prior to renewal discussions. Additionally, tenant problems or complaints will be brought to the attention of the Senior Vice President of Property Management

The APM, in coordination with their assigned Property Manager(s) shall respond to all tenant problems or complaints within one (1) hour of any service call and no later than three (3) hours of the service call or contact by tenant. All tenant calls, shall be followed up on to ensure prompt and complete tenant satisfaction.

The APM shall make themselves aware of tenant maintenance calls made to Tenant Maintenance Coordinators.

Revenue and Expenses

The APM shall assist their PM(s) with and monitor the work of the Lease Administrators to ensure that the Lease Administrators bill tenants correctly for CAM, taxes, insurance and other services provided, collect all rents due from tenants and enforce all lease requirements.

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Work with Lease Administrators to monitor tenant payments and help with timely collection of all open balances. Continually negotiate, bid and supervise all service contracts for the properties to ensure that we are receiving the best possible service at the most competitive market price at the highest level of quality. Follow and exercise scheduled budget expenses.

Review and approve all invoices and purchase orders. Administer prompt payment to vendors or contractors for products or services rendered. Research all problem invoices to provide an expeditious solution. Research all utility invoices and spread sheets for problems, trends and accuracy.

Physical Building

Working with the Director of Property Managers and their PM(s), the APM shall identify, evaluate and implement capital and operating projects for the properties as they are planned. Solicit specifications and proposals for minor and major improvements based on the budget schedule. Recommend and implement improvements to increase value by reducing expenses and or increasing income.

Perform semi-annual building evaluations for each building and work with the Senior Vice President of Property Manager(s) to review problems and opportunities and to improve the property’s value. Each building evaluation will be set on a schedule for completion and periodic review.

Conduct housekeeping, safety, security and night inspections on a monthly basis to ensure the

Properties and buildings are well lit, clean, and safe for the tenants and general public.

As needed fill out incident reports and insurance claim reports to be filed with the Firm

Administrator and submitted to the insurance adjuster.

Assist PM(s) in inspecting all vacant spaces on a weekly basis. Spaces must be clean and present an excellent first impression to prospective tenants.

Leasing

The APM shall assist their PM(s) in inspections of all vacant spaces within 48 hours of the tenant vacating, fill out a vacancy report and commence preparation of space(s) for leasing.

Personnel

Work harmoniously with the Director of Property Managers, Lease Administrators and Tenant Maintenance Coordinators to be aware of all maintenance, financial and tenant issues.

Administrative

Send out correspondence as needed to confirm and follow up on actions as well as memos to tenants in various buildings to communicate information on a regular basis.

Meet biweekly with Property Managers and Lease Administrators to review AR aging reports.

Working with PM’s, prepare and submit annual expense budgets each Fall by calling all service contractors and soliciting prices by October 31, of each year for the coming year. Additionally, assist the PM(s) in soliciting 3 bids from all service contractors that have indicated they will increase their rate for the next year.

Financial

Review and fully understand each property’s expenditures each month and operate each property within the budget. Discuss budget variances with the Senior Vice President of Property Management on a quarterly basis.

Roles and Responsibilities:

The Assistant Property Manager is responsible for overseeing all operations of their portfolio. This role requires the ability to work with all employees within St. John Properties.

Job Qualifications:

• 1-3 years’ experience in commercial real estate management preferred
• BA/BS degree required; Accounting experience a plus
• Proficiency in Microsoft Office Suite including Outlook, Word, Excel
• Experience in MRI preferred
• Must possess strong verbal and written communication skills
• Excellent organizational skills and continual attention to detail
• Demonstrate ability to work independently as well as in a team environment
• Ability to handle confidential information appropriately
• Ability to establish priorities and meet deadlines

*Regular attendance is an essential function of the job.

Overall, the Property Manager is responsible for all facets of the property(s) in his/her portfolio (approximately 735,283 sq. ft), and s/he has a responsibility to ensure the property is managed according to The RMR Group's established procedures. All staff who report to the Property Manager must follow all established guidelines, procedures, and budgets as well. The Property Manager should also have a general knowledge of all building operating systems.

Building Operations:

• Maintain and develop written standard operating procedures for building operations.
• Ensure that mechanical/electrical system maintenance is being performed.
• Life Safety issues including proper training of building staff and a written record of all testing and alarm activations.
• Follow Risk Management guidelines as defined by The RMR Group's Director of Risk Management.
• Ensure that tenant services are provided according to all lease documents.
• Oversee all construction/tenant improvements (including proper documentation).
• Oversee all contracts/vendors (including proper documentation).
• Implement energy management program and monitor utility usage.
• Supervise, train and motivate building staff.
• Interface with brokerage agent.
• Work with the Area Director to establish tenant relations and retention programs that are well planned and measurable.
• Build and foster tenant relationships through frequent, in-person interactions.
• Assist Area Director with the negotiation of lease renewals, extensions and expansions, and resolve issues with existing tenants.
• Develop orderly system for lease, vendor and project files.

Tenant Construction Process:

• Coordinate all construction work and its impact on the property.
• Review and approve all construction documents and specifications.
• Attend or designate an attendee to all construction meetings.
• Monitor construction project progress including project close-out, finish dates, move-in dates, budget close-out.
• Maintain summary file to include, bids, permit, Certificate of Occupancy, correspondence.
• Maintain a full set of as-built building drawings and specifications.
• Set-up and close-out Job Cost process.

Building Management Office Procedures:

• Ensure efficient, courteous and professional day-to-day operation of the management office which includes:
  • Authorization processes
  • Correspondence and filing systems
  • Purchase of goods and services
  • General office operating procedures
  • Receivables/income/expense
  • Service/Maintenance requests
  • Specifications and bidding process
  • Tenant servicing/relations

Financial:

• Responsible for all aspects of the financial stability of the property including maintaining budgets, yields, and the following:
  • Budget-to-actual reports
  • Accruals
• Review of recurring charges/miscellaneous billings/AP approval.
• Review of rent roll for accuracy.
• Interaction with accounting.
• Monthly Asset Report/Monthly Reforecast.
• Budget preparation.
• Capital Planning and oversight of building improvements.
• Job-cost system organization.

• Bachelor's degree - Preferred course of study Business Administration, Real Estate or Accounting.
• Four to eight years' experience in commercial real estate.
• RPA or CPM designations a plus.
• Broker's License preferred.
• Strong proficiency with Property Management/Accounting Software (preferably Yardi and Argus Enterprise), Excel and other Windows applications.
• Previous supervisory experience.
• Strong communication skills, both verbal and written, are essential.
• Excellent client service orientation.
• Exceptional organizational skills.
• Ability to work in a fast-paced, collaborative and results driven environment.
• Strong proficiency with Property Management/Accounting Software (preferably Yardi and Argus Enterprise), Excel and other Windows applications.
• Will be required to perform off site duties through the use of a personal vehicle.
• Must have a valid driver's license.
• If, at any time, security clearance is required for your job (e.g. you are assigned to work at a property leased by the Federal government), being awarded such clearance will be a condition of your employment.

The RMR Group offers an extensive total rewards package to ensure that your benefits align with your needs. Employees who work at least 21 hours per week are eligible to participate in The RMR Group's benefits plans, including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life & Disability Insurance
• Health Savings Account (HSA) & Flexible Spending Plans (FSA)
• 401(k) Plan with Employer Match
• Holidays, Vacation & Sick Time
• Parental Leave
• Tuition Assistance
• Matching Gift Program
• Wide Array of Voluntary, Employee-Paid Benefits to choose from including Critical Illness & Accident Insurance, Identity Theft Protection & Pet Insurance

The estimated base compensation range for this position is $95,000 to $115,000 per year. RMR considers several components including an individual's skills, qualifications, experience, internal equity, and market data.

The RMR Group (Nasdaq: RMR) is a leading U.S. alternative asset management company, unique for its focus on commercial real estate (CRE) and related businesses. RMR's vertical integration is strengthened by nearly 900 real estate professionals in more than 30 offices nationwide who manage approximately $40 billion in assets under management and leverage more than 35 years of institutional experience in buying, selling, financing and operating CRE. RMR benefits from a scalable platform, a deep and experienced management team and a diversity of real estate strategies across its clients. RMR has been recognized by The Boston Globe as a "Top Place to Work", by the Environmental Protection Agency (EPA) as an "ENERGY STAR Partner of the Year" and ranked by the Building Owners and Managers Association (BOMA) as having one of the highest number of BOMA 360 designated properties in its portfolio. RMR is headquartered in Newton, MA and was founded in 1986.

RMR's mission is to create long term value for our clients by managing their investments and assets "like we own it" - an approach that consistently and repeatedly generates opportunities for all our employees, investors and stakeholders. We are guided by six core values:

• Integrity at Our Core.
• Perform Passionately and Effectively.
• Inspired Thinking.
• Like We Own It.
• Power of We.
• Mutual Respect.

Visit our website to learn more about what makes The RMR Group a rewarding place to build a career.

Follow RMR on LinkedIn and Instagram @thermrgroup.

The RMR Group is an equal opportunity employer. Qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here.

The Property Manager of the North Los Angeles Region is responsible for the overall profit, performance and operations of assigned properties which include The Americana at Brand, 252 South Brand, Masonic Temple, North Masonic, Colorado and Central, and Broadway and Central. This position assumes a key leadership role responsible for providing strategic management direction of the property, overseeing all facets of the operation including but not limited to center merchandising, tenant relations, financial planning, contract management, and community involvement, ensuring operational excellence across all departments and financial performance.

ESSENTIAL FUNCTIONS

• Develop an annual business plan and operating/capital budgets to meet property needs and exceed NOI goals.
• Manage property financials including budgeting, reforecasting and accounts payables/receivables, improving net operating income to keep expenses within budget and revenues surpassing budget to exceed stated NOI and free cash flow goals annually.
• Maximize property profitability through tenant sales, financial management, and cost control.
• Oversee capital expense projects within approved budgets and timelines and maintain an accurate five-year and ten-year CAPEX schedule.
• Enhance data collection and analysis across all disciplines and departments; develop systems to quantify the success of existing initiatives and qualifying new endeavors.
• Strive for all aspects of the business to be quantifiable and measurable to influence decision making, stimulating growth in traffic, revenue, and productivity
• Supervise and facilitate personnel management across all departments involved in property operations, including management, concierge, parking, engineering, public safety, landscaping and housekeeping.
• Continually encourage team collaboration, motivation, and high-performance standards to achieve personal, professional, and property goals
• Organize and implement training programs for property team member’s talent development including the development and growth of property management team members
• Implement and maintain a MOD schedule to ensure coverage on property at all dates and times of the year
• Collaborate with the Leasing department to strategize five-year and ten-year leasing plans
• Develop strong relationships with all property tenants to understand their business needs, provide targeted support to drive optimal performance, and partner with the marketing team to ensure strategic alignment, performance, and engagement
• Collaborate with Development and supervise long-term asset management plans including repair and maintenance, facility alterations to adapt to business demands, and renovations to existing fixtures, equipment, and infrastructure
• Partner with the Tenant Services department to manage new tenant construction, ensuring seamless coordination between retail and residential needs and supporting tenants in opening on or before the rent commencement date
• Evaluate property needs, recommend improvements, and drive necessary actions
• Maintain tenant relationships, handle complaints, lease enforcement, and amendments
• Maintains a responsive, open line of communication with tenants including handling tenant complaints, lease enforcement, improvements and lease schedules
• Manage contract services, negotiations, renewals, and terminations
• Direct oversight of all initiatives and employees on property including but not limited to marketing, events and property enhancements
• Partner with Marketing, Brand Partnerships, and Events departments for initiatives driving traffic and sales
• Collaborate with Residential property teams to align operations, communications, and programming in a mixed-use environment. Ensure a seamless resident and guest experience by coordinating property enhancements, events, security, parking, housekeeping, and shared services while presenting a unified management approach that supports asset value and satisfaction
• Manage the day-to-day operations of the office building needs. Oversee concierge, security, housekeeping, parking, engineering and services to support office tenant convenience, productivity, and overall asset value.
• Foster positive relationships with the local community, law enforcement, and regulatory bodies including but not limited to city officials, governing agencies, local first responders, charitable organizations, local businesses, and chambers of commerce
• Ensure responsiveness to guest feedback and maintain positive guest relations
• Supervise special events and holiday planning
• Additional duties as assigned

MINIMUM REQUIRED QUALIFICATIONS

• Strong business and financial acumen.
• Experience in vendor and third-party management.
• Innate focus on exceptional customer service.
• Effective communication and engagement skills.
• Results-oriented with a strong sense of accountability.
• Ability to operate effectively under pressure.
• Keen attention to detail in all aspects.
• Solution-focused with a strong problem-solving orientation.
• Ability to manage a rotating schedule, responding to property needs.
• Ability to work outdoors for extended periods of time.

The Property Manager assumes a key leadership role responsible for providing strategic management direction to the property. This role oversees various facets including center merchandising, tenant relations, financial planning, residential leasing, and community involvement, ensuring operational excellence and financial performance.

We are seeking a proactive Property Manager to support the re-opening and operations of Palisades Village; initial responsibilities will focus on pre-opening before quickly transitioning into direct oversight and management of both retail and residential operations of the Center. This role requires someone highly organized and communicative, self-motivated and solution-oriented accompanied with quick problem solving and critical thinking skills. The ideal candidate is detail-oriented, financially savvy, thrives in a fast-paced environment, can anticipate needs before they arise, and has strong interpersonal and communication skills.

ESSENTIAL FUNCTIONS

• Maintains a responsive, open line of communication with tenants, commercial and residential, including handling complaints, lease enforcement, improvements, and lease schedules
• Always remain responsive and available, including after-hours, to address emergencies as they arise
• Conducts daily property walks to ensure the commercial and residential property is well-maintained and serviced to our standards
• Create and oversee property initiatives to drive traffic and sales to Tenants upon re-opening of the Center, including input with a comprehensive marketing strategy
• Foster strong relationships with all Tenants to understand how best to support their needs, drive traffic and increase sales volume, as well as track Tenant performance to plan and consumer behavior no less than bi-monthly
• Support, implement and maintain property business plans and growth strategies to meet/exceed goals
• Responsible for leasing residences and elevating the residential experience to support a continued high occupancy rate
• Promote and ensure the property team follows safety, health, grooming and business protocols
• Organize and implement training programs for internal talent development including the development and growth of the property management team
• Continually encourage team collaboration, motivation, and high-performance standards to achieve personal, professional and property goals
• Direct oversight of all initiatives on property including but not limited to marketing, events, property enhancements and residential functions
• Oversee the management of all third-party vendors (security, janitorial, landscaping, parking, etc.)
• Where applicable, ensure all aspects of commercial and residential businesses are quantifiable and measurable to stimulate growth in traffic, revenue, occupancy and productivity
• Enhance data collection and analysis across all disciplines and departments; develop systems to quantify the success of existing initiatives and qualifying new initiatives
• Close collaboration with Marketing to elevate the guest and resident experience through new partnerships, activations, events, and opportunities to drive increased traffic
• Responsible for measuring, improving, and managing guest and resident satisfaction
• Develop and nurture strong community relations with city officials, governing agencies, and community organizations
• Work closely with community members, charitable organizations, city officials, and local businesses to ensure the property continues to operate as the “town center” of the community, while driving traffic, sales and occupancy, stabilizing the re-opening of the Center
• Collaborate with various city departments on building and safety issues
• Responsible for the negotiation, renewals, and execution of service contracts
• Directing and overseeing the implementation and success of loyalty programs
• Act as Manager on Duty (MOD) at least twice monthly with flexibility to work more as requested or demanded by business needs
• Additional responsibilities as assigned

Long Term Planning and Strategy:

• Work with Development and Vice President of Property Management on a long-term asset management plan including repairs and maintenance, capital expense projects and facility alterations
• Maintain an accurate five-year and ten-year CAPEX schedule
• Maintain a pulse on merchandizing trends and work collaboratively with Leasing on commercial strategy and pipeline including the creation of a five-year and ten-year leasing strategy annually

Financial Responsibilities:

• Develop annual business plans and operating/capital budgets to meet the property needs
• Ensure the property stays within budget, exceeds stated NOI and free cash flow goals each year
• Ensure effective cost control and profitability for the properties including authorizing expenditures and reviewing monthly profit and loss statements
• Complete all monthly financials including forecasting, sales, parking reports and competitive analysis and retailer analytics
• Compile and send Rent Commencement, Rent Increase, Impound and Reconciliation letters for commercial Tenants
• Assist with the collection of accounts receivable balances including regular review, monitoring and follow up, on commercial and residential accounts
• Oversight of marketing and sales campaigns to ensure budget and goals are met

MINIMUM REQUIRED QUALIFICATIONS

• Bachelor’s degree in business administration or related field
• 3+ years of experience in a hospitality field such as hotels, retail, and/or restaurant, preferred
• 2+ years of luxury residential leasing experience, preferred
• Proficiency in Yardi, Yardi CRM, and Office 365 (Outlook, Excel, Word, Teams, SharePoint)
• Proven success in managing commercial and/or mixed-use properties and third-party vendor management
• Astute financial and business acumen
• Exceptional problem-solving skills, particularly in situations of high stress
• Strong customer service skills in the areas of handling disputes and treating customers, guests and residents with care
• Strong ability to problem-solve and exercise good judgement
• Results driven to achieve goals and objectives
• A motivational leader, with the ability to manage and develop teams
• Understands the importance of collaboration and partnership with all company stakeholders to achieve company goals and initiatives
• Thrive in an entrepreneurial environment and is consistently looking for ways to think outside-the-box
• Ability to communicate effectively and professionally with tenants, residents, vendors and employees regarding operations or personnel issues
• Personable, polished and professional with a positive attitude
• Strong ability to multitask and prioritize

Equity ECS is a national, full-service commercial real estate firm headquartered in Columbus, OH, with regional offices in Atlanta, Cincinnati, Dayton, and Orlando. As one of a limited number of firms that can offer a uniquely tailored service, we offer complete and professional services in real estate development, brokerage, construction, as well as program, asset, and property management.

As a Senior Property Manager, you are responsible for the strategic oversight and day-to-day operations of a portfolio of commercial properties. This role requires advanced experience in financial management, tenant relations, vendor negotiation, and asset performance. You will act as a trusted partner to ownership, Asset Management, Real Estate Services, and leasing teams, ensuring properties are operated in alignment with ownership objectives and long-term value creation.

The Senior Property Manager is a leader within the property management team, providing mentorship, guidance, and elevated problem-solving. This position is coached by the Director of Property Management.

Role Responsibilities:

• Oversee and manage a portfolio of multiple large commercial properties, ensuring operational excellence and compliance across all assets.
• Track and maintain comprehensive property information, including tenants, vacancies, rent statements, disbursements, contracts, and facility management activities.
• Operate assets in alignment with ownership financial goals, proactively identifying risks and opportunities to enhance performance.
• Prepare, analyze, and present annual budgets, forecasts, variance reports, and property financial performance reports.
• Negotiate and manage vendor and service contracts, including pricing, scope, and performance standards.
• Collect rent in a timely manner and coordinate financial tracking and reporting with Real Estate Services and Finance.
• Serve as the primary escalation point for tenant relations, resolving complex issues and maintaining strong, professional relationships.
• Conduct regular property inspections, producing detailed written reports and photo documentation.
• Oversee preventative maintenance and capital projects to ensure properties are well-maintained and compliant with all regulations.
• Attend and lead client, ownership, and vendor meetings as required.
• Collaborate with leasing teams, including assisting with space showings and tenant transitions when needed.
• Maintain awareness of market trends, operational best practices, and regulatory changes impacting commercial real estate.
• Provide guidance and informal mentorship to junior property management staff.
• Bonus/Preferred: Experience managing commercial or mixed-use associations, including board interaction, budgets, and governing documents.

Education and Experience:

• 7+ years of experience in commercial real estate property management.
• Demonstrated experience managing multiple large-scale commercial assets.
• Bachelor’s degree or equivalent combination of education and experience.
• Real Estate License or willingness to obtain preferred.
• Valid driver’s license required.
• IREM (CPM), BOMA (RPA), or similar professional certification preferred.
• Association management experience is a strong plus.

Knowledge, Skills and Abilities

• Exceptional verbal and written communication skills, including client-facing and ownership-level reporting.
• Advanced experience developing, managing, and executing property budgets.
• Strong customer service orientation with the ability to handle complex, high-impact issues.
• Proven ability to work under pressure, prioritize competing demands, and make sound decisions.
• Availability for 24/7 on-call responsibilities.
• Willingness to travel regionally with occasional overnight stays.
• Proficiency in YARDI, SharePoint, and Microsoft Office Suite preferred.

What’s In It For YOU:

The confidence that comes in working for a well-established, privately held national company.

A work environment that allows and encourages individuals to use their skills and talents to advance in their role and profession.

A full benefits package with costs that don’t break the bank.

Access to a full gym in our Columbus office.

Paid Time Off in addition to 8 paid Company holidays.

…And a lot more that we are excited to share with you

Equity | ECS is an EQUAL OPPORTUNITY EMPLOYER

About the Company

IronRoad is conducting a confidential search for an experienced Senior Commercial Property Manager for our Cincinnati/Dayton Ohio Client.

About the Role

(MUST HAVE COMMERCIAL PROPERTY MANAGEMENT EXPERIENCE TO BE CONSIDERED FOR THE POSITION) The Sr. Commercial Property Manager we are looking for will be responsible for total day to day planning, supervision, and scheduling of property management functions for an assigned portfolio of property investment Portfolio and 3rd Party assignments to achieve owners' investment goals and objectives, and to provide high level of customer service to clients. A strong Sr. Property Manager will be a motivated self-starter who can work independently to meet all deadlines as required. They will be detail oriented and use good judgment skills in overseeing the day-to-day operations. They will have working knowledge of office processes, computer software, and electronic communications tools to include, Microsoft office, Word, Excel & PowerPoint. A successful Sr. Property Manager will have developed written and verbal communication skills, proven interpersonal skills with experience providing administrative support in a high-profile environment with tact and diplomacy all while maintaining standards of professionalism for the organization in the areas of confidentiality, teamwork, timely and effective communications, enforcement of company policies, and standards of customer service. We are looking for someone who brings a great vibe to our client's team.

Responsibilities

• Regular attendance is required during normal working hours. Work beyond 40 hours per week may be required on occasion.

Qualifications

• 5 + years of experience in Commercial Property Management
• Real Estate License
• CPM, RPA preferred
• Must be customer service oriented with excellent interpersonal skills and problem-solving abilities
• Must have proven management administrative skills
• Must be able to organize and plan and to multi-task
• Must be proficient in Microsoft Word, Excel, PowerPoint, and Outlook
• Excellent written and verbal communication skills
• Must be able to compose business letters, prepare reports, and assemble presentations from beginning to end
• Must be able to handle a great deal of confidentiality
• Position requires valid driver's license to travel to properties, meet with clients and vendors

Required Skills

• Client Service:
• Serve as primary client communication contact for any building issues or for problems between clients.
• Promptly respond to requests from clients for service or information with the goal of helping them in the shortest possible time.
• Anticipate and solve client concerns involving maintenance and service of the buildings.
• Develop and implement client retention programs, including planning and coordination of client appreciation events as approved by Owner.
• Communicate regularly with clients by newsletter or other correspondence to let them know about upcoming events, construction projects, new neighbors, etc.
• Follow up on progress of service requests from Clients to assure they are satisfied with Services' maintenance and contracted services.
• Proactively on a routine basis visit each client to give a "personal touch", and to aid the development of a trusting business relationship.
• All associates are required to monitor, track, and summarize time spent on projects and assignments to measure account profitability.
• Financial and Reporting Services:
• Prepare annual operating expense budgets for each portfolio property.
• Create non-recurring expense projections annually - making recommendations to Owner for long range capital budgeting.
• Prepare variance reports monthly or quarterly for Owners/Asset Managers, as required.
• Calculate and provide information annually or quarterly (as needed) for CAM billings to Accounting as required by certain building leases or condo management agreements.
• Invoice clients for services, as required by the lease.
• Revise budget as necessary during the year.
• Maintain communications contact with Owner representatives - keep Owners well informed on matters affecting the properties.
• Code and approve operating expense invoices for payment.
• Interface with the Asset Management on new properties and properties being refinanced providing financial or physical property information, as needed.
• Prepare "Year to Year" variances as required by Owner.
• Prepare 3rd party monthly accrual reports and variance reports plus any other reports deemed necessary by the Owner.
• Plan and coordinate Annual Association Meetings with unit owners or park association landowners.
• Quality Control:
• Regular inspection and evaluation of building interior and exterior finishes, cleaning, doors, locks and windows, HVAC systems, building mechanical systems, roofs, pavement, landscaping as well as janitorial, security and trash services.
• Identify emergency, safety, and urgent repairs, solicit bids, and recommend action to Owner.
• Coordination, negotiation, contracting and supervision and quality control of all outside service providers for janitorial, landscape care, snow removal, electrical, plumbing, heating and air conditioning repair and maintenance, parking lot repair and maintenance, carpenters, window washers, roofers, etc.
• Create bid specifications for repair or regular maintenance work.
• Create and administer Inspection and Testing Schedules for Preventative Maintenance of building systems.
• Assist leasing; back up agent to show space to prospects as needed; develop renewal/expansion leads and communicate such.
• Conduct property tours as required with lenders, insurance companies, owners, and investors.
• Supervise minor building renovation or improvement work.
• Communicate with tenant fit-up team to coordinate construction activities in assigned portfolio.
• Maintain 24 hour / 7-day availability for property emergencies.

Physical Demands and Work Environment

• The physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Pay range and compensation package

Full-Time - $65,000.00 - $90,000.00 + Annual Bonus + Medical/Dental/Vision/401k

Compensation is based on skill & experience and determined with the hiring manager

Equal Opportunity Statement

IronRoad