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Product Data Analyst
Salary not disclosed
Dallas, TX 2 days ago

Loloi Rugs is a leading textile brand that designs and crafts rugs, pillows, and throws for the thoughtfully layered home. Family-owned and led since 2004, Loloi is growing more quickly than ever. To date, we’ve expanded our diverse team to hundreds of employees, invested in multiple distribution facilities, introduced thousands of products, and earned the respect and business of retailers and designers worldwide. A testament to our products and our team, Loloi has earned the ARTS Award for “Best Rug Manufacturer” in 2010, 2011, 2015, 2016, 2018, 2023, and 2025.


Security Advisory: Beware of Frauds

Protect yourself from potential fraud and verify the authenticity of any job offer you receive from Loloi. Rest assured that we never request payment or demand any sensitive personal information, such as bank details or social security numbers, at any stage of the recruiting process. To ensure genuine communication, our recruiters will solely reach out to applicants using an @ email address. Your security is of paramount importance to us at Loloi, and we are committed to maintaining a safe and trustworthy hiring experience for all candidates.


We are building a Business Operations Center of Excellence, and we need a Product Data Analyst to serve as the "Guardian of the Golden Record." In this role, you are the absolute owner of product data integrity as it relates to the digital customer experience. You ensure that every item we sell is accurately represented across every touchpoint—from our ERP and PIM to our website storefront and marketing feeds. This is not a data entry role; it is a high-impact technical logic and investigation role. You will work directly with our Data Platform and Software Engineering teams to define business rules, audit data health via complex SQL, and troubleshoot data transmission errors before they impact the customer.


Responsibilities

  • Storefront Governance: Serve as the absolute owner of product data integrity within the PIM. Ensure that all storefront-critical attributes (pricing, dimensions, weights, image links) are accurate and standardized for a seamless customer experience.
  • Technical Data Auditing: Write and run complex SQL queries against our centralized database to identify anomalies, "orphan" records, and data hygiene issues that need resolution. You will be expected to query across multiple schemas to validate data consistency between systems.
  • Feed Logic & Mapping: You will manage the logic of how data translates from our PIM to external endpoints. You will ensure that our products appear correctly on Google Shopping, Meta, Amazon, and other marketplaces by managing feed rules and mapping definitions.
  • API Payload Analysis: You will act as the first line of defense for data transmission errors. If a product isn't showing up on the site, you will review the JSON/XML response bodies to determine if it is a data payload error or a software code bug.
  • Cross-Functional Impact Analysis: You will act as the gatekeeper for data changes, predicting downstream impacts (e.g., "If Merchandising changes this Category Name, it will break the Finance reporting filter").
  • Hygiene Logic Definition: You will partner with our IT/Database team to define automated health checks. You identify the "rot" (bad data patterns), and they implement the database constraints to stop it.


What You Will NOT Do (The Boundaries)

  • No Web Development: You are not a Front-End Developer. You do not write HTML, CSS, or React code. You ensure the data powering those components is 100% accurate.
  • No Manual Data Entry: Your job is not to copy-paste descriptions. You build the systems, bulk processes, and logic that ensure data quality at scale.
  • No Database Administration: You do not manage server uptime or schema changes (IT owns this). You own the quality of the records inside the database.


Intersection with Technical Teams

  • With IT (Database Mgmt): IT owns the infrastructure and schema; you own the quality of the data within it. When you identify a systemic issue (e.g., "5,000 orphan records"), you partner with IT to implement the technical fix (scripts/constraints).
  • With Software Engineering (Commerce): If a product is missing from the site, you check the data payload. If the data is correct, you hand off to Engineering, confirming it is a code/caching bug rather than a data error.


Experience, Skills, & Ability Requirements

  • 5-8 years of experience in Data Management, PIM Administration, or technical eCommerce Operations.
  • SQL Proficiency: You are comfortable writing queries beyond simple SELECT *. You should be proficient with CTEs (Common Table Expressions), Window Functions (e.g., Rank, Lead/Lag), Subqueries, and complex Joins to act as a forensic data investigator.
  • API Fluency: You can read and understand JSON and XML. You know what a valid payload looks like and can spot formatting errors or missing keys.
  • Data Manipulation: You are an expert at handling large datasets (CSVs, Excel) and understand data types, formatting standards, and normalization concepts.
  • You love hunting down the root cause of an error. You don't just fix the wrong price; you find out why the price was wrong and build a rule to stop it from happening again.
  • You have high standards for accuracy. You understand that a wrong weight in the system means a financial loss on shipping for the business.


Bonus Points (Nice-to-Haves)

  • Familiarity with Visio/Lucidchart to visualize data flows.
  • Ability to build simple dashboards in Tableau to track data health scores.
  • Basic familiarity with Python or R for data manipulation.


What We Offer

  • Health, dental, and vision benefits
  • Paid parental leave
  • 401(k) with employer match
  • A culture of meritocracy that fosters ongoing growth opportunities
  • A stable, growing family-owned company that looks after its employees


Loloi Rugs does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.

Not Specified
Network Orchestration Engineer
✦ New
$100,000 to $245,000 per year
Laurel, MD 15 hours ago
Description

Are you passionate about solving real-world network engineering challenges?

 

Do you want to perform advanced research, development, and test & evaluation of ground breaking communications systems and technologies?

 

If so, we want you to join our innovative team of engineers solving some of the most complex and evolving networking challenges.

 

We’re looking for a versatile Networking Orchestration Engineer who thrives in a mission-driven environment and is excited to contribute to the development of operational prototypes and specialized network capabilities.

As a Network Orchestration Engineer, you will...
  • Research and experiment with emerging networking technologies to implement real-world, practical communications systems and capabilities to address a variety of evolving operational needs.
  • Design, build, and orchestrate large scale virtualized networking environments using both on-prem and cloud services in order to implement threat-representative network environments tailored for unique missions.
  • Collaborate directly with sponsors and collaborators to understand their toughest networking challenges and craft effective solutions.

Qualifications

You meet the minimum qualifications for this position if you...

  • Have a Bachelor’s degree in Computer Science, Computer Engineering, Network Engineering, Information Systems, or a closely related technical field.
  • Have at least five years of relevant experience in advanced network engineering and software automation, including software-defined networking, cloud infrastructure, observability, and modern routing/virtualization technologies.
  • The ability to obtain an Interim Top Secret level security clearance by your start date and can ultimately obtain a Top Secret level clearance. If selected, you will be subject to a government security clearance investigation and must meet the requirements for access to classified information. Eligibility requirements include U.S. citizenship.
You’ll go above and beyond our minimum requirements if you...
  • Have the ability to be a creative networking guide who flourishes with solving tough, undefined problems by applying unique and innovative approaches.
  • Are able to design, build, and test practical, working solutions from the ground up using your deep knowledge and experience in:
    • Building software solutions that enhance network orchestration, automate complex workflows, and provide deep insight through traffic analysis
    • IP networking fundamentals (layers 2 and above)
    • Linux networking (IP stack, routing, iptables, network namespaces, etc.)
    • Hybrid Cloud infrastructure automation (Terraform, Packer)
    • Configuration management and automation(Ansible, Puppet, Chef, Salt)
    • Containers, and orchestration (Docker, Kubernetes)
    • GitOps workflows and CI/CD pipelines (GitLab CI, Jenkins)
    • Python or languages applied to network automation and tool development
    • Software Defined Network (SDN) and/or Software Defined WAN (SD-WAN) technologies
    • Network virtualization and overlay technologies (VXLAN, EVPN, MPLS, segment routing)
    • Routing and switching protocols (BGP, OSPF, IS-IS, STP, etc.)
    • Network telemetry and observability (NetFlow, SNMP, Prometheus, Grafana, ELK)
    • Design and Integration of Network APIs and interfaces (NETCONF, RESTCONF, gRPC)
    • Virtual networking and NFV concepts (vRouters, vSwitches, service chaining, CORE, GNS3)
    • Network Traffic generation and analytics
  • Take initiative and thrive in a collaborative, problem-solving environment.
  • Are passionate about national security, networking innovation, and making a real-world mission impact.

#LI-AG1


About Us

Why Work at APL?

 

The Johns Hopkins University Applied Physics Laboratory (APL) brings world-class expertise to our nation’s most critical defense, security, space and science challenges. While we are dedicated to solving complex challenges and pioneering new technologies, what makes us truly outstanding is our culture. We offer a vibrant, welcoming atmosphere where you can bring your authentic self to work, continue to grow, and build strong connections with inspiring teammates.

 

At APL, we celebrate our differences of perspectives and encourage creativity and bold, new ideas. Our employees enjoy generous benefits, including a robust education assistance program, unparalleled retirement contributions, and a healthy work/life balance. APL’s campus is located in the Baltimore-Washington metro area. Learn more about our career opportunities at   

All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, physical or mental disability, genetic information, veteran status, occupation, marital or familial status, political opinion, personal appearance, or any other characteristic protected by applicable law. APL is committed to providing reasonable accommodation to individuals of all abilities, including those with disabilities. If you require a reasonable accommodation to participate in any part of the hiring process, please contact 

  

The referenced pay range is based on JHU APL’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level with consideration for internal parity. For salaried employees scheduled to work less than 40 hours per week, annual salary will be prorated based on the number of hours worked. APL may offer bonuses or other forms of compensation per internal policy and/or contractual designation. Additional compensation may be provided in the form of a sign-on bonus, relocation benefits, locality allowance or discretionary payments for exceptional performance. APL provides eligible staff with a comprehensive benefits package including retirement plans, paid time off, medical, dental, vision, life insurance, short-term disability, long-term disability, flexible spending accounts, education assistance, and training and development. Applications are accepted on a rolling basis.


Minimum Rate

$100,000 Annually

Maximum Rate

$245,000 Annually
Not Specified
Site Reliability Engineer II
Salary not disclosed
Alpharetta, GA 4 days ago
Title: Site Reliability Engineer II

Location: Alpharetta, GA (3 days a week onsite)

Duration: 6 months


Job Description:

We are seeking a skilled Site Reliability Engineer to join our team and help build, maintain, and scale our cloud-native infrastructure. You will work closely with development and operations teams to ensure our systems are reliable, scalable, and efficient. The ideal candidate is passionate about automation, observability, and infrastructure-as-code, and thrives in a collaborative, fast-paced environment.

Key Responsibilities



  • Design, implement, and manage cloud infrastructure on Azure using Terraform and Terragrunt.


  • Maintain and optimize Kubernetes clusters on Azure Kubernetes Service (AKS).


  • Build and manage CI/CD pipelines using GitHub Actions/Workflows and ArgoCD for GitOps deployments.


  • Enhance system reliability by implementing monitoring, alerting, and observability solutions with Grafana.


  • Automate operational tasks to reduce toil and improve team efficiency.


  • Participate in on-call rotations, incident response, and post-mortem analysis.


  • Collaborate with development teams to improve application performance, scalability, and resilience.


  • Implement and advocate for SRE best practices, including SLIs, SLOs, and error budgets.


  • Continuously improve system performance, cost efficiency, and security.



Required Skills & Qualifications



  • 3+ years of experience in an SRE, DevOps, or cloud infrastructure role.


  • Strong experience with Azure cloud services and infrastructure.


  • Hands-on experience with java and Terraform and Terragrunt for infrastructure-as-code.


  • Proficiency with Kubernetes (preferably AKS and container orchestration.


  • Experience with CI/CD tools, especially GitHub Workflows/Actions and ArgoCD.


  • Solid understanding of observability tools like Grafana (Prometheus, Loki, Tempo experience is a plus).

    Education Requirements Bachelor's degree required, (Masters preferred)

Not Specified
Principal Software Engineering Lead (AI)
✦ New
Salary not disclosed
Chicago, IL 1 day ago

Be a part of our success story. Launch offers talented and motivated people the opportunity to do the best work of their lives in a dynamic and growing company. Through competitive salaries, outstanding benefits, internal advancement opportunities, and recognized community involvement, you will have the chance to create a career you can be proud of. Your new trajectory starts here at Launch!


The Role:

Launch is actively seeking a visionary Solutions Architect / Principal Software Engineering Lead (AI) to design and deliver modern engineering and applied AI solutions across client engagements. This role blends deep hands‑on engineering, architectural leadership, AI system design, and client advisory. You will operate across system design, production‑grade engineering, multi‑agent architectures, cloud platform strategy, and the development of Launch’s AI practice.



Responsibilities Include:


Architecture & Technical Strategy

  • Define the technical direction for client engagements end-to-end: discovery, design, build, and production hardening.
  • Assess client technology ecosystems and identify high-impact opportunities for AI/ML integration.
  • Lead architecture reviews, design sessions, and technology selection across cross-functional stakeholder groups.
  • Translate ambiguous business problems into concrete engineering plans with clear scope, milestones, and risk callouts.


AI Engineering & Delivery

  • Architect production agentic systems including multi-agent orchestration, agent harnesses, skill/tool composition, human-in-the-loop checkpoints, and inter-agent communication protocols (e.g., A2A, MCP).
  • Build and govern MCP server ecosystems: design, deploy, and secure Model Context Protocol integrations connecting AI agents to enterprise data sources, internal APIs, and third-party platforms.
  • Define agent skill and capability frameworks including reusable skill libraries, prompt engineering standards, and evaluation harnesses for consistent agent behavior across engagements.
  • Architect RAG pipelines, fine-tuning workflows, and model lifecycle infrastructure (training, serving, experiment tracking) as foundational components of agentic systems.
  • Integrate AI platforms and APIs (Azure OpenAI, Amazon Bedrock, Anthropic, Vertex AI) into production systems with enterprise-grade reliability, cost governance, and observability.
  • Establish AI-native development practices: embed tools such as Claude Code, Cursor, and GitHub Copilot into team workflows with standards for AI-assisted code review, test generation, and documentation.
  • Design evaluation and observability infrastructure including LLM eval frameworks, red-teaming, behavioral drift detection, and production monitoring across tool call chains, latency, and failure modes.
  • Apply responsible AI governance: define guardrails, access controls, and audit patterns for agentic workflows in enterprise environments including scope containment and escalation paths.


Hands-On Engineering

  • Write production code and lead by example — this role requires someone who is still close to the code.
  • Design cloud-native architectures across multiple hyperscalers (AWS and Azure primarily) microservices, event-driven systems, serverless, and containerized workloads.
  • Define and implement infrastructure-as-code using tools such as Terraform, Pulumi, CloudFormation, or Bicep.
  • Design and optimize CI/CD pipelines, GitOps workflows, and container orchestration using Docker and Kubernetes.
  • Establish observability and reliability practices using tools such as Datadog, Prometheus, Grafana, CloudWatch, or Azure Monitor.
  • Drive security-by-design across the delivery lifecycle including IAM, network architecture, secrets management, and compliance automation.


Leadership & Client Advisory

  • Lead engineering teams ranging from small squads to 10+ person delivery teams, scaling leadership approach to the needs of each engagement.
  • Mentor and develop engineers at all levels through code reviews, pairing, and design coaching.
  • Operate as a trusted advisor to client technical leadership and executive stakeholders. Communicate trade-offs clearly and build confidence.
  • Influence without direct authority — driving alignment across cross-functional teams through technical credibility and stakeholder management.
  • Lead discovery and requirements elicitation, surfacing the underlying business need beyond the stated request.
  • Produce clear written artifacts: technical proposals, architecture decision records, SOWs, and executive-level status communication.
  • Grow client relationships and identify follow-on opportunities through proposal contributions and delivery-driven account expansion.
  • Contribute to Launch's growth — practice development, thought leadership, and hiring.


Qualifications:


Must-Haves:

  • Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
  • 10+ years in software engineering with demonstrated experience in architecture and technical leadership roles.
  • 3+ years hands-on with AI/ML in production. Broad fluency across generative AI (LLMs, RAG, fine-tuning, agents), MLOps (model serving, pipelines, experiment tracking), and AI-integrated product development.
  • Consulting or client-facing delivery experience with a proven ability to integrate into client organizations and establish credibility with technical and executive stakeholders.
  • Full-stack engineering capability across frontend, backend, infrastructure, and data layers. Proficiency in multiple modern languages (e.g., Python, TypeScript/Node.js, C#/.NET, Java, or Go) with the ability to move between them as engagements require.
  • Multi-hyperscaler depth across AWS and Azure, including their respective AI/ML service ecosystems (Bedrock, SageMaker, Azure OpenAI, Azure ML). GCP experience is a plus.
  • Strong fundamentals in distributed systems, event-driven architecture, API design, and DevOps/platform engineering.
  • Experience leading engineering teams in agile delivery environments.
  • Business acumen with the ability to connect architecture decisions to cost, timeline, and organizational impact.
  • Executive presence and communication skills effective with both technical and non-technical audiences.
  • Proven ability to operate in ambiguous environments and adapt to diverse client cultures.


Strong Differentiators

  • Experience contributing to the development of AI engineering practices, reusable frameworks, or internal accelerators within a consulting or enterprise environment.
  • Experience advising C-suite or VP-level stakeholders on AI strategy, investment prioritization, and organizational readiness.
  • Depth with agentic AI frameworks (LangChain, LangGraph, LangSmith, LlamaIndex, Semantic Kernel, CrewAI) and emerging standards like MCP (Model Context Protocol).
  • Experience with enterprise data platforms (Databricks, Snowflake, BigQuery) in the context of AI/ML workloads.
  • Cloud architecture certifications across AWS and Azure (AWS SA Professional, Azure Solutions Architect Expert).
  • Published writing, open-source contributions, or conference speaking that demonstrates thought leadership in AI or software architecture.
  • Domain depth in industries such as healthcare, financial services, retail, or public sector.



Compensation & Benefits:

As an employee at Launch, you will grow your skills and experience through a variety of exciting project work (across industries and technologies) with some of the top companies in the world! Our employees receive full benefits—medical, dental, vision, short-term disability, long-term disability, life insurance, and matched 401k. We also have an uncapped, take-what-you-need PTO policy. The anticipated base wage range for this role is $190,000 to $230,000. Education and experience will be highly considered, and we are happy to discuss your wage expectations in more detail throughout our internal interview process.

Not Specified
Cassandra Database Engineer/Administrator
✦ New
Salary not disclosed
Austin, Texas 1 day ago

Location: Database Engineer

Duration: 11-12 months

Location : Austin , TX ( 78759) Hybrid role - In office Mon, Wed, Thurs is a must. (No flexibility on these days)

Job Description:

The Cassandra Database Engineer is an expert across NOSQL database technologies, but specifically a specialist on Cassandra database administration.

For this position, NOSQL database expertise is mandatory with a primary focus on Cassandra databases, as well as expertise in Public Cloud technology (AWS and/or GCP).

For this mission, the engineer will primarily be responsible for database operational activities.

Essential Functions / Key Areas of Responsibility

The Database Engineer primary responsibility footprint:

· Database performance analysis and operations review for production database platforms

· Manage database operations activities including incident response, database alert resolution, and managing third party support engagement

· Deploy and maintain database monitoring solutions.

· Test and build database restore and recovery procedures

· Database platform deployment, installation, patching, change management, and third-party software upgrades.

· Responsible for database hardening procedure identification and deployment on public cloud, hosted, and on-premises platforms.

· Responsible for providing database expertise and operations support to the technical support teams and project delivery teams.

· Responsible for participating in database platform review, bench and tuning exercises, security evaluation, provide technical analysis and proactive recommendations for improvements and/or design changes for production platforms

Minimum Requirements: Skills, Experience & Education

· HS diploma with 8+ experience in Cassandra administration (NOT architecture or design)

· College degree in Computer Science preferred + 8-10 years' experience

· NOSQL Database: 8-10 years Cassandra administration

· Extensive background with public cloud database deployment, management and migration.

· Expertise in database concepts, defining standards, processes, and procedures in database deployment methodologies

· Expert in operations of high-profile production database platforms with high SLA and high-performance expectation

· High level of experience in managing change on production database platform on hosted, on premise, and cloud database platforms

· Expert in deploying high availability database architectures

· Proactive, team player, and leadership qualities with strong technical background

· Excellent verbal and written communication skills

Preferred Qualifications

· Highly skilled in Cassandra database administration

· DataStax enterprise Cassandra administration a plus

· Strong production operations and troubleshooting skills

· Linux operating system background

· Skilled in Public Cloud deployment methods/tools (Gitlab, Terraform, Datadog)

· Knowledge of Kubernetes and Docker.

· Database performance evaluation and platform bench participation

Special Position Requirements:

Candidate will need to be able to multitask and quickly switch if needed to work on emergency incidents on production platforms. The position requires the ability to be able to manage tight deadlines and have visibility on project delivery goals and the ability to communicate effectively to project teams and management. The candidate will be able to thrive in fast paced work environment.

  • Looking for a candidate that is currently in the position of maintaining Cassandra clusters today (avoid those that have worked in past, or a couple years ago...)
  • How many clusters are maintained today
  • How many nodes
  • What Cassandra version are they
  • How many years have you worked on Cassandra (ideally 5+)
  • Candidate has operations experience and can speak to challenges in his environment today
  • manages patching / upgrades
  • is called upon in crisis to manage
  • delivers new environments
  • Performance tuning experience with Cassandra
  • familiar with backup and recovery
  • Familiar with monitoring Cassandra (Prometheus or Datadog a plus)
  • is go to for other teams on Cassandra database topics
  • Candidate is adaptable to work in fast paced environment, context switching is normal
  • Candidate is ok to be in stressful/challenging situations
  • Outages
  • Crises team
  • War room
Not Specified
Temporary Customer Experience Operations Supervisor
Salary not disclosed
Melbourne 2 days ago
TemporaryCustomer Experience Operations Supervisor At Percepta, we bring first-class service across each market we support.

As a TemporaryCustomer Experience Operations Supervisor in Melbourne, FL, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing The Customer Experience Operations Supervisor is responsible for the supervision of the Customer Experience teams and provides support for operational initiatives, which include identifying process improvement initiatives, analysis of call and escalation data, identification of workforce gaps and resolution, and presenting recommended action plans to the Sr.

Operations Manager based upon research performed.

Additionally, the Customer Experience Operations Supervisor partners with the Customer Experience Specialists ensuring high levels of customer satisfaction and will assist escalated customer calls by providing guidance to the team member and/or assisting with the call to ensure best resolution for the Customer.

During a Typical Day, You’ll • Employee Onboarding / Employee Experience o Responsible for manager assigned communications and responses within Enboarder (Percepta’s automated communications tool), including, but not limited to reviewing/acting upon questionnaire and survey information received from employees during various points of the first year of employment o Promote company and contact center values and culture o Act as employee advocate insuring a positive and rewarding introduction to the company, take action as needed to improve employee experience throughout lifecycle • Monitor and maintain service levels to ensure: o CX Specialists, CX Leads, Parts and Technical SME team members are properly supporting customers o Monitor schedule adherence o Look for opportunities to improve service levels o Manage customer handling (call flow) processes • Interact with Business Partners as needed including: o Attend Business Partner meetings to resolve and discuss program changes and enhancements o Handle special Business Partner report request o Keep abreast of anticipated program launches and changes o Inform Manager on all Business Partner interaction • Analyze and manage program trends and progress • Interact with key users for feedback to make process improvement / enhancement recommendations • Communicate all changes, enhancements, including call and workflow updates, etc.

to the appropriate personnel including the Senior Operations Manager, Learning & Development department, and Quality Assurance department on a consistent and timely manner • Develop, coach, support and evaluate the team; responsible for the development of the team: o Hold monthly scorecard meetings o Provide feedback and coaching timely o Discuss and implement career development opportunities o Create and deliver performance reviews o Set up for all new hires (ID's and workspace) o Maintain discussion logs o Manage attendance o Administer disciplinary action as necessary o Recognize and reward excellent team performance.

o Promote Employee engagement and moral building o Complete time sheet approvals and submit corrections timely o All other matters as it relates to daily management of the staff • Interview prospective new employees; provide feedback to Operations Manager and Talent Acquisition, and Human Resources • Work with Senior Operations Manager on monthly business reports and process improvement initiatives as needed • Evaluate and coach back customer service skills in quality assurance process o Ensure employees have the necessary training and job aids to perform their job responsibilities.

Strive to continuously improve Touchpoint and Pulse Survey results and employee satisfaction o Be visible and available on the floor.

Interact with the team as much as possible through team meetings, walking the floor, one-on-one meetings, etc o Adhere to and support all Percepta and Business Partner quality initiatives, systems and policies.

Support all Percepta Call-Center policies and procedures • Attend and participate in team meetings and leadership meetings o Communicate and generate enthusiasm and commitment for a positive work environment that fosters team performance o Complete training courses as directed by Operations and/or Learning & Development o Maintain professional working relationships • Complete additional tasks / projects as needed • Collaborate with multiple IT teams in the development of new system enhancements • Perform user acceptance testing of system enhancements • Respond to inquiries regarding system errors, functionality, and enhancements • Propose new enhancements based on observations, and experience with the applicable processes • Review agent disputes within Empower.

Determine accuracy of source data and make recommendations for correction of inaccurate values • Research, document and provide examples of Empower system defects.

Submit problem tickets to the applicable team for resolution • Coordinate with program management to ensure compliance with critical Empower metrics.

Provide detailed reporting of agent compliance when required metrics are not being met • Monitor approval deadlines and program status.

Communicate upcoming deadlines to program management to ensure critical deadlines are met What You Bring to the Role Education • High School Diploma or equivalent • Secondary education or equivalent experience
- preferred Experience • 3 – 5 years of Customer Call Center experience with 1 year of luxury hospitality, automotive, etc experience required • Experience in managing and coaching others and improving performance • Through understanding of contact center technologies, customer tracking systems, and their respective reporting systems
- preferred Skills • Detail-oriented with strong organizational skills, time management and planning – required • Strong working knowledge of the Internet, computers and software (i.e.

MS Office products, Internet Explorer) – required • Strong time management, organization and planning skills.

Able to prioritize, multitask, adapt and thrive in a fast paced, results-driven environment – required • Analytical and problem-solving skills – required • Excellent inter-personal skills.

Able to interact with all internal departments and levels of management • Self-starter who demonstrates a high level of initiative, resourcefulness and ability to work independently and interdependently among a team • Excellent verbal and written communication skills • Proficient Microsoft Office (Word, PowerPoint and Outlook) • Leadership Skills: o Team & consensus building o Good judgment in conflict resolution • Ability to create a supportive and conducive adult learning environment • Ability to drive employee satisfaction • Must represent Percepta professionally with all clients and external organization and contacts • Knowledge of Percepta Human Resources Policies and Procedures: Employee Relations/Corrective Action; Coaching and Feedback, Behavior Based Interviewing; Harassment/Professionalism in the Workplace • Strong customer service, interpersonal and relationship-building skills • Communicate and articulate in a professional and effective manner both orally and written.

Ability to exercise independent judgment and decision making What You Can Expect • Health/Dental/Vision/Life Insurance • Flexible Spending Account (FSA) and Health Savings Account (HSA) • 401(k) with company match • Vacation/Sick Time and Paid Holidays • Tuition Reimbursement • Employee Assistance Program • Employee Discount Program • Training and Development Programs (Percepta College) • Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.

Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.

At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.

Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.

Leave it better – We take ownership and leave every process, person, and place better than we found it.

Win together – We succeed as one—celebrating, supporting, and showing up for each other.

Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.

We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.

We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.

As a global company, we know diversity is our strength.

It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

#LI-onsite
temporary
Project Manager
Salary not disclosed
River Grove, IL 3 days ago

Job Title: Project Manager



Compensation:

Salary: $85,000

Bonus:10%-30% based on hitting EBITDA goals

Department: Operations - Reports To: COO Location:

Full time On-site – River Grove, IL

FLSA Status: Exempt ---


Position Summary

The Project Manager supports the wholesale business by leading cross-functional projects that improve efficiency, customer service, inventory performance, and profitability. This role partners with Sales, Purchasing, Warehouse, Logistics, Accounting, and Customer Service to plan, execute, and deliver projects on time and within scope. The Project Manager is responsible for managing timelines, communicating updates, tracking risks, and ensuring teams stay aligned from kickoff through completion.

---

Key Responsibilities

· Lead end-to-end wholesale projects from planning through execution and closeout, including process improvements, system updates, operational rollouts, and customer initiatives.

· Define project scope, goals, deliverables, timelines, budgets, and success metrics; build project plans and drive accountability across teams.

· Facilitate project meetings, track action items, remove roadblocks, and keep stakeholders aligned.

· Partner cross-functionally with Sales, Operations, Purchasing, Inventory, Finance, and IT to translate business needs into clear workflows and deliverables.

· Identify operational bottlenecks and improvement opportunities across ordering, receiving, picking/packing, shipping, and invoicing; support scalable continuous improvement.

· Create and maintain SOPs, training materials, and communication plans to support successful rollouts and adoption.

· Track progress through dashboards and KPIs, document decisions/risks/changes, and provide clear updates to leadership.

· Support customer onboarding and fulfillment improvements; coordinate with vendors and third-party partners (freight, warehousing, packaging, systems).

· Proactively manage project risks, dependencies, and scope changes, communicating impacts to cost, timeline, and resources.

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Required Qualifications

· 4+ years of project management experience (operations, distribution, wholesale, or supply chain preferred).

· Strong ability to organize complex work and manage priorities.

· Excellent communication skills (written, verbal, and presentation).

· Proficiency in project tools and reporting (Excel/Google Sheets, Smartsheet, Asana, , Trello, or similar).

· Comfortable working with data and operational metrics to drive decisions.

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Preferred Qualifications

· Experience in wholesale distribution, warehousing, logistics, retail supply chain, or B2B fulfillment.

· Familiarity with ERP systems (examples: NetSuite, Acumatica, SAP, Microsoft Dynamics, etc.).

· Lean, Six Sigma, or continuous improvement experience.

· PMP certification or equivalent training (preferred, not required).

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Core Competencies

· Ownership and follow-through

· Operational mindset and process discipline

· Strong stakeholder management

· Problem-solving and root-cause analysis

· Attention to detail with “big picture” awareness

· Ability to thrive in ambiguity and manage change

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Work Environment / Physical Requirements

· Ability to work in an office and warehouse environment as needed.

· May require walking warehouse floors, observing workflows, and supporting implementations.

· Ability to sit/stand for extended periods and use standard office equipment.

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Why Join Us

· Opportunity to lead high-impact projects that directly improve customer experience and operational performance.

· Collaborative environment with cross-functional exposure to Sales, Operations, and Finance.

· A chance to build scalable systems and processes as the wholesale business

Not Specified
Senior Buyer
✦ New
Salary not disclosed
Kings Mountain, NC 1 day ago

ABOUT BUCKEYE FIRE EQUIPMENT

Buckeye Fire Equipment is a leading manufacturer of portable fire extinguishers and suppression systems, trusted by fire protection professionals, industrial facilities, and government agencies for over 58 years. Our commitment to quality, safety, and innovation drives every aspect of our operations — and our procurement team plays a critical role in sustaining that standard.

POSITION SUMMARY

Buckeye Fire Equipment is seeking an experienced, results-driven Strategic Buyer to join our Supply Chain team on a full-time, onsite basis. This role is central to our procurement operations and requires a proven professional who can demonstrate measurable cost savings, optimize inventory performance, and build strong supplier partnerships. The ideal candidate brings at least 10 years of hands-on buying experience and a track record of delivering quantifiable impact in a manufacturing or industrial environment.

KEY RESPONSIBILITIES

Procurement & Sourcing

  • Manage end-to-end procurement of direct and indirect materials including raw materials, components, and MRO supplies
  • Develop and execute sourcing strategies that drive measurable cost reductions year-over-year
  • Conduct competitive bidding, RFQs, and supplier negotiations to secure best-in-class pricing and terms
  • Evaluate and qualify new suppliers in alignment with quality, cost, delivery, and sustainability objectives

Inventory Optimization

  • Analyze demand patterns and lead times to establish and maintain optimal safety stock and reorder points
  • Implement inventory reduction strategies without compromising service levels or production continuity
  • Collaborate with production planning and warehouse teams to align purchasing activity with operational needs
  • Monitor and report on key inventory KPIs including turns, days on hand, and excess/obsolete exposure

Supplier Relationship Management

  • Build and maintain strategic relationships with key suppliers, conducting regular business reviews and performance evaluations
  • Drive supplier development initiatives focused on quality improvement, lead-time reduction, and cost competitiveness
  • Resolve supply disruptions proactively, maintaining continuity of supply to the production floor

Cross-Functional Collaboration

  • Partner with Engineering, Quality, and Operations teams on new product introductions and material change requests
  • Support Finance with accurate purchase price variance (PPV) tracking and budget forecasting
  • Ensure compliance with procurement policies, ethical sourcing standards, and regulatory requirements

REQUIRED QUALIFICATIONS

  • Minimum 10 years of progressive experience in a Buyer or Senior Buyer role within a manufacturing or industrial environment
  • Demonstrated, quantifiable success in cost savings initiatives — candidates must be prepared to present specific examples and metrics
  • Proven track record of inventory optimization, including reductions in excess inventory, improved turns, or safety stock rationalization
  • Deep knowledge of procurement best practices, sourcing methodologies, and supplier negotiation techniques
  • Proficiency with ERP systems (SAP, Oracle, or equivalent) and Microsoft Office Suite, particularly Excel
  • Strong analytical skills with the ability to interpret spend data, supplier performance metrics, and inventory reports
  • Excellent written and verbal communication skills with the ability to present findings to leadership
  • Bachelor's degree in Supply Chain Management, Business Administration, or a related field

PREFERRED QUALIFICATIONS

  • CPM, CPSM, or APICS (CPIM/CSCP) certification strongly preferred
  • Experience in fire protection, safety equipment, or other regulated manufacturing industries
  • Background in lean manufacturing or supply chain continuous improvement initiatives
  • Experience managing multi-site or global supply chains

WHAT SUCCESS LOOKS LIKE

Within your first year, you will have established trusted supplier relationships, identified and begun executing a pipeline of cost savings opportunities, and implemented inventory controls that measurably improve turns and reduce excess stock. You will be a go-to resource for supply chain decision-making across the organization and a visible contributor to Buckeye's operational performance.

Not Specified
Help desk technician Fully Remote
$18 - $48 per hour
Montreal, MO 4 days ago

We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.

To be a successful help desk technician, you should be well-versed in all aspects of computer systems configuration, set up, and maintenance. You should also have excellent interpersonal and communication skills.

Help Desk Technician Responsibilities:
  1. Responding to queries on the phone, via email, in person, or through remote access.
  2. Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
  3. Training computer users.
  4. Training other staff on troubleshooting and diagnosing problems.
  5. Gaining feedback from customers to improve training methods.
  6. Writing and editing training manuals.
  7. Running reports and analyzing common complaints and problems.
Help Desk Technician Requirements:
  1. An Associate's degree in computer science or related field.
  2. A strong working knowledge of computer systems, hardware, and software.
  3. Good problem-solving, analytical, and team-working skills.
  4. Excellent communication and interpersonal skills.
  5. An openness to learning new technologies.
contract
Locum Physician (MD/DO) - Gastroenterology in Bay City, MI
Salary not disclosed
Bay City, MI 2 days ago


Doctor of Medicine | Gastroenterology

Location: Bay City, MI

Employer: Wellhart, LLC

Pay: Competitive weekly pay (inquire for details)

Contract Duration: 60 Days

Start Date: ASAP


About the Position

LocumJobsOnline is working with Wellhart, LLC to find a qualified Gastroenterology MD in Bay City, Michigan, 48708!

We are seeking a board-certified Gastroenterologist for a locum tenens assignment in Michigan starting Mar 1, 2026. This opportunity features a Monday 7am to Friday 7pm call schedule with no weekend call. The assignment offers a chance to provide specialized GI care in a locum environment.


Job Details

  • Location: Michigan
  • Start Date: Mar 1, 2026
  • Provider Type Needed: Gastroenterologist
  • Schedule: Monday 7am - Friday 7pm call; no weekend call


Responsibilities and Duties

  • Provide specialized gastroenterology care to patients as required
  • Participate in call coverage during scheduled hours
  • Adhere to all clinical protocols and standards of care
  • Ensure accurate clock-in/clock-out using Doc Time in accordance with site requirements
  • Maintain compliance with all credentialing and documentation needs, including NPDB self-query


Additional Information

  • Board certification in Gastroenterology is required
  • Michigan medical license required
  • DEA license and clean malpractice history required for credentialing
  • Must provide a copy of the NPDB self-query (pulled within 30 days) at presentation
  • Reverse billing site; timesheets are not accepted


Benefits

  • Strong compensation
  • Travel-related expenses covered
  • A-rated medical malpractice insurance provided
  • Dedicated recruiter for future travel opportunities


What are Locum Tenens Jobs?

Locum tenens jobs, sometimes referred to as travel assignments, are contract positions that help meet patient care needs at various healthcare facilities and hospitals for a defined period. These roles can vary in length from a single week to over a year, often with options for extension. Medical professionals who undertake locum or travel work possess the same qualifications as permanent staff and frequently opt for these roles due to benefits such as competitive remuneration and greater scheduling flexibility.


About Wellhart, LLC

Wellhart was founded in 2018 with a mission to tackle the urgent healthcare staffing problem at commercial medical facilities and local, state, and federal government agencies. We're continuously adding new and highly-skilled MDs, CRNAs, nurse practitioners (NPs), and physician assistants (PAs) who work as anesthesiology professionals, hospitalists, emergency medicine professionals, and radiologists to our database. 


Our mission is to consistently provide the most elevated level of quality staffing and to offer exceptional client/provider solutions. Wellhart’s ongoing goal is to establish positive, lasting partnerships between our skilled team of motivated professional recruiters, our invaluable providers, and our respected clients. 


Whether you’re a new graduate just getting started, or a retiree looking to make some extra money, locum tenens provides benefits that appeal to skilled medical professionals of all ages and situations. Becoming a locum tenens provider allows you to:


*Travel the United States and see new places.
*Keep your skills sharp, while learning new ones along the way.
*Set your own schedule.
*Earn more money than permanent providers.
*Experience new practice settings.
*Make a difference in areas that are struggling with healthcare worker shortages.


Join the Wellhart team! 


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