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Equipment Technician
Salary not disclosed
Jeffersonville 1 week ago
Date posted: March 09, 2026 Hiring Organization: L-H Battery Company Position Number: 494865 Industry: Automotive Job Title: Equipment Technician Job Location: Jeffersonville, OH, USA, 43128 Work Model: Onsite Shift: 12-hour pitman schedule Employment Type: Permanent FT/PT: Full-Time Must Have Skills/Attributes: Equipment Maintenance, Technician Experience Desired: Preventative maintenance (2-3 yrs) Required Minimum Education: High School Diploma or equivalent
**C2C is not available
** Job Description L-H Battery Company The LGES–HONDA Joint Venture, located in Jeffersonville, Ohio, is bringing the power! A transformation is happening within the auto industry, and we are leading the way.

We develop and manufacture large lithium-ion polymer batteries and packs of the highest quality for electric vehicle (EV) and energy storage applications.

Established in 2023, The LGES–HONDA Joint Venture is passionate about developing and maintaining a culture where our associates and customers understand their value and worth.

We are making a positive impact, and we want you to be a part of it! Summary: This position will engage in production equipment maintenance to ensure continuous production, including troubleshooting equipment breakdowns, executing the regular preventive maintenance plan execution, and equipment modification.

This position will also be involved with basic mechanical or electrical work as needed and as qualified.

Responsibilities:
- Perform responsibilities of conducting corrective and preventative maintenance of production equipment and its controls to ensure the operation of machinery
- Communicate directly with the production department to coordinate preventative maintenance and troubleshooting work in production areas
- Daily reporting and tracking of activities
- Plan, Do, Check, Action follow-up items
- Immediate response to production floor needs and requirements
- Monitor machine operation, diagnose machine/process issues, and make machine adjustments
- Compliance with all safety policies and regulations
- Participate and complete all training requirements
- Prepare and manage a periodic preventative maintenance schedule
- Keep the records of all preventative maintenance and troubleshooting activities
- Ensure work is completed safely and maintain a safe work environment
- Follow the company’s existing cleaning SOPs during downtime (e.g., line stop, waiting time, etc.), which includes cleaning your designated machine and/or surrounding work area
- Maintain cleanliness at the worksite in accordance with 5S3R Standards:
- Sort, set in order, Shine, Standardize, Sustain
- Right Location, Right Quantity, Right Container
- Perform other duties as assigned Education/Experience:
- High School Diploma or GED required
- Vocational Certificate or Associate degree preferred or equivalent, relevant experience Knowledge/Skills:
- Experience in a manufacturing/production environment preferred
- PLC, Robotics, Hydraulic, Pneumatics, HMI, Vision, and Servo systems experience preferred
- Basic mechanical and electrical knowledge required
- Able to communicate clearly in verbal and written formats
- Basic knowledge of Microsoft products
- Able to analyze problems and determine the root cause
- Strong self-direction and drive
- Capability to develop a high level of expertise/aptitude in mechanical and electrical areas
- Experience with enterprise software such as Maximo preferred Additional Requirements:
- Prompt and regular attendance within our onsite operations
- Ability to work 12-hour shifts and set workday rotations that can result in overtime over a two-week work period
- Flexibility to work adjusted shifts or additional overtime as necessary
- L-H Battery will align associates by shift based on seniority.

Associates identified for the second shift may train on the first shift initially and then be placed on the second shift based on the production ramp-up schedule and/or business need.

- Candidates receiving offers will be offered a specific shift, and requests for shift alignment will be considered and processed according to both seniority and business need.

Are you ready to join us in our journey toward a better world? Start your future with us, where we are building tomorrow, together.

Welcome to The LGES
- HONDA Joint Venture! What differentiates The LGES-HONDA Joint Venture and makes us an employer of choice? Total Rewards:
- Competitive base salary
- Overtime compensation
- Paid time off, including vacation & paid holidays
- Industry-leading benefit plans (Medical, Dental, Vision, Rx)
- Shift premium (when assigned)
- 401K plan with company match
- Relocation assistance (if eligible) Career Growth:
- Advancement opportunities
- Education reimbursement for continued learning
- Training and Development programs Additional Offerings:
- On-Site cafeteria
- On-Site recreational area
- On-Site wellness area
- Clean, climate-controlled environment LGES-Honda Joint Venture, L-H Battery Company, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
**Only those lawfully authorized to work in the designated country associated with the position will be considered.
** **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.
** Benefits: For information and details on employment benefits offered with this position, please visit here.

Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law.

Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S.

Department of Homeland Security, U.S.

Citizenship and Immigration Services, Employment Verification Program (E-Verify).

(Posting required by OCGA 13/10-91.)
Not Specified
Expanded Care Nurse Practitioner or Physician Assistant (All Ages)
Salary not disclosed

About Us

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.

In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.

Employment type:

  • Full time

What you'll do:

  • Provide care for acute medical concerns as well as offering same-day and next-day access to patients with time-sensitive needs–without having your own patient panel
  • Work flexible hours, including evenings (after 5 p.m.) and weekends, as our clinics operate 7 days a week from 8 a.m. to 9 p.m. 365 days per year
  • Address a broad range of concerns such as chest pain, shortness of breath, abdominal pain, headaches, URIs, UTIs, STI testing/treatment, laceration repair, I&Ds, wound care, musculoskeletal injuries, short-term medication refills, acute mental health triage, and time-sensitive post-hospital follow-ups; Successful applicants will be comfortable with initial management of acute changes in chronic conditions
  • Stay up to date on evidence-based urgent care practices and maintain working knowledge of common primary care issues (e.g., hypertension, diabetes, depression/anxiety)
  • Complete thorough documentation for all patient encounters including procedures
  • Willing to obtain additional state licensure and credentialing for One Medical virtual primary care in additional states

You'll be set up for success if you have:

  • The desire to be an integral part of a rapidly growing team of clinicians dedicated to changing healthcare delivery
  • An interest in using technology to deliver high quality, evidence-based care
  • Excellent clinical and communication skills
  • Practiced at least 2 of the last 5 years in an outpatient primary or urgent care setting seeing all ages (0+)
  • At least one year of experience caring for pediatric patients including newborns
  • The ability to work a flexible schedule including weekends and evenings
  • The ability to work at least 3 major holidays a year
  • The ability to work two full weekends per month (4 shifts)
  • The ability to work between the hours of 8am-9pm
  • State licensing in California, obtained by your One Medical start date

This is full-time role based in our Berkeley University office.

One Medical is committed to fair and equitable compensation practices.

The base salary range for this role is $178,000 - $189,520 based on a full-time schedule. Final determination of starting pay may vary based on factors such as practice experience and patient care schedule. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. For more information, visit .

One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire:

Taking care of you today

  • Paid sabbatical for every five years of service
  • Free One Medical memberships for yourself, your friends and family
  • Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues
  • Competitive Medical, Dental and Vision plans
  • Pre-Tax commuter benefits
  • PTO cash outs - Option to cash out up to 40 accrued hours per year

Protecting your future for you and your family

  • 401K match
  • Credit towards emergency childcare
  • Company paid maternity and paternity leave
  • Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
  • Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance

In addition to the comprehensive benefits package outlined above, practicing clinicians also receive

  • Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.
  • UpToDate Subscription - An evidence-based clinical research tool
  • Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education
  • Rounds - Providers end patient care one hour early each week to participate in this shared learning experience
  • Discounted rate to attend One Medical's Annual REAL primary care conference
Not Specified
Shipping Clerk
Salary not disclosed
Harlan 1 week ago
Shipping Clerk M-F 7a-3:30p $23-$24 per hour In this position, you'll be an important part of the manufacturing team.

Duties include: Packaging and shipping product to customer specifications Determining product container requirements to ensure safe delivery to customer Planning incoming product disposition Processing pack slips, bill of lading, export paperwork and expedite orders Conferring with sales, manufacturing and quality on product and customer complaint issues Receiving incoming materials, POs, and raw materials per company quality requirements Conduct daily operations in a safe and team oriented atmosphere This is a multi-faceted position in a medium-sized organization.

You must be able to interact comfortably with other departments on a regular basis.

Must like a fast-paced environment.

This position requires a high level of detail.

Qualified candidates will possess a minimum: 1-2 years of hands-on shipping and receiving experience Forklift experience a plus, will train Overhead crane experience a plus, will train Experience with measurement devices a must Crating or carpentry experience a plus, will train UPS Worldship experience a plus Export paperwork experience at plus Understanding SDS/Hazcom shipping regulations COM067 Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Not Specified
CNC Machinist - 2nd Shift
🏢 Nesco Resource
Salary not disclosed
Tucson 1 week ago
CNC Machinist
- 2nd Shift Pay: $22.00
- $28.00/hr DOE Schedule: 2nd Shift, 4:00PM
- 12:00AM, Mon
- Fri.

Location: South Tucson Requirements: Must be US Persons, Multiple year(s) of hands on CNC programming experience.

We are seeking a dynamic, ambitious career-oriented professional with experience in the setup and operation of programmable CNC Lathes or Mills.

Qualifications: Prefer 5 years of experience with set-up and operation of CNC Lathes or Mills Ability read blue prints, including knowledge of GD&T Ability to handle set-ups, simple and complex.

Ability to lift, load and handle materials and parts ranging from small to large Attention to detail Read blueprints or work from customer drawings, use shop math, trigonometry etc.

Exceptional, work ethic.

Complete all required work order documentation accurately and legibly.

Follow all written and verbal operating procedures and instructions Deburr, thread chase, clean, etc.

all parts when and where applicable Effectively communicate with co-workers and management Available for overtime and weekends when needed We are a drug free company and you will be required to pass a pre-employment drug test Fully air-conditioned and high quality machine shop environment is provided Education: High school or equivalent (Required) Experience: CNC Machining: 3+ years (Preferred) Qualifications: This is a drug free workplace and environment.

Should be capable of passing a federal background check.

The company is now 100 percent employee owned and candidates who stay with the company for the long term will receive shares in the company over time as part of the retirement benefits package.

COM054 Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Not Specified
Electrical CAD Operator
🏢 Nesco Resource
Salary not disclosed
Lafayette 1 week ago
General Requirements: 15+ Years electrical design experience in the chemical industry Knowledge of NFPA-70 (NEC Codes), NFPA-70E, NFPA-496 & NFPA-497.

Experience with hazardous area classification and applying electrical equipment, devices, and installation for hazardous locations.

Candidate must be able to work and coordinate with other department discipline on small to large projects.

Experience with troubleshooting, commissioning, checkout and start-up support of power and control systems.

Proficient with Autocad-19 or later, Brics-Cad, Microsoft Office Word and Excel.Experience with 3D modeling as it relates to electrical design (e.g.

cable routing, cable tray routing) Experience in power distribution system from 480V up to 15KV level.

Experience with design of substations, 15KV switchgear, 5KV medium voltage starters/VFD's and 480V low voltage smart motor control centers.

Experience in overhead power lines distribution, cable tray system and underground duct bank design.

Experience with electrical heat trace system design.

Experience in design of grounding system and lightning protection.

Experience in lighting design for commercial and industrial facilities.

Experience with ABB, Allen-Bradley, ABB, Schneider, and Yaskawa variable frequency drives.

Experience auxiliary backup diesel power generators, UPS and 24VDC system.

Design security system, camera systems, fire alarm system and communication systems.

Candidate should be self-motivated with excellent oral & written communication skills.

Candidate should be fully capable and comfortable going into and performing work in a chemical plant environment.

Candidate should be fully capable of working individually or as part of a project team.

Position potentially requires up to 40% travel.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

#EDS014
Not Specified
Nonwoven Machine Operator
🏢 Nesco Resource
Salary not disclosed
Statesville 1 week ago
MUST HAVE MACHINE OPERATING EXPERINCE 2 YEARS Day Shift: 7:45 AM – 8:00 PM; $16.00 Night Shift: 7:45PM – 8:00AM; $18.00 Schedule: 12-hour shifts: 2-2-3 rotation Nonwoven Carding Machine Operator Key Responsibilities Operate, set up, and monitor nonwoven carding machines and slitting equipment.

Feed raw fibers and rolls into machines per specifications, ensuring accurate slitting of fabric to target widths.

Adjust machine parameters (tension, alignment, speed) to maintain efficiency and quality.

Inspect output for quality attributes—including web consistency, weight, thickness, slitting precision, and overall integrity.

Conduct routine maintenance: clean machinery, replace rollers/blades, and resolve jams.

Record production metrics, machine performance, and issue logs accurately.

Adhere to safety protocols and maintain a clean, compliant work area.

Support start-ups, shutdowns, and line changeovers.

Collaborate with supervisors and team members to meet production goals.

Qualifications Previous machine operator experience—preferably in nonwovens, textiles, carding, or slitting.

Strong mechanical aptitude and troubleshooting skills.

Physically able to stand for long periods and lift up to 50 lbs.

Attention to detail and commitment to consistent quality.

Basic math and measurement skills.

Team-oriented, adaptable to a fast-paced production environment.

Work Environment Busy industrial setting in nonwoven fabric production.

Exposure to fibers, dust, and machinery (PPE required).

May require weekend or swing shifts depending on production demand.

com138 Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Not Specified
Virtual Physician Assistant
🏢 One Medical
Salary not disclosed
Baltimore, Maryland 1 week ago

About Us

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.

In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.

The Opportunity:

The One Medical Virtual Medical Team (VMT) is a leading provider of virtual clinical care, providing world-class, convenient, evidence-based virtual medical care to One Medical patients in concert with their primary care providers. Through advanced technology and a team-based approach, we care for patients 24 hours a day, 365 days a year. Our team is united by intellectual curiosity, inclusiveness, and a powerful mission: transforming healthcare and bringing world-class primary care to everyone.

Employment type:

  • Full time 40 hours including evenings and weekends

What you'll be working on:

  • Treating patients via tele-health visits, including telephonic triage calls, video visit appointments, and email follow-ups
  • Continuous learning during weekly Clinical Rounds and through other modalities
  • Ongoing collaboration with both virtual and in-office teammates via daily huddles
  • Utilization of your specific clinical training and opportunities to give exceptional care to patients virtually

Education, licenses, and experiences required for this role:

  • Completed an accredited PA program with a national certification
  • In the past 5 years, practiced as an Advanced Practitioner for at least:
    • 2 years in an outpatient primary care setting seeing patients of all ages (0+), OR 2 years in an urgent care or emergency medicine setting seeing patients of all ages (0+)
  • Currently licensed in MD with ability to obtain additional state licenses
  • Ability to work weekday and weekend shifts (every Saturday or Sunday required)
  • Current shifts range from (6am-5pm EST, 7am-6pm EST, 8am-7pm EST, 11am-10pm EST, 1pm-12am EST)
  • Excellent clinical and communication skills

One Medical providers also demonstrate:

  • A passion for human-centered primary care
  • The ability to successfully communicate with and provide care to individuals of all backgrounds
  • The ability to effectively use technology to deliver high quality care
  • Clinical proficiency in evidence-based primary care
  • The desire to be an integral part of a team dedicated to changing healthcare delivery
  • An openness to feedback and reflection to gain productive insight into strengths and weaknesses
  • The ability to confidently navigate uncertain situations with both patients and colleagues
  • Readiness to adapt personal and interpersonal behavior to meet the needs of our patients

This is a full-time virtual role.

One Medical is committed to fair and equitable compensation practices.

The base hourly range for this role is $59.10 to $65.50 per hour (plus evening and weekend differential) based on a full-time schedule. Final determination of starting pay may vary based on factors such as practice experience and patient care schedule. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. For more information, visit .

One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire:

Taking care of you today

  • Paid sabbatical for every five years of service
  • Free One Medical memberships for yourself, your friends and family
  • Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues
  • Competitive Medical, Dental and Vision plans
  • Pre-Tax commuter benefits
  • PTO cash outs - Option to cash out up to 40 accrued hours per year

Protecting your future for you and your family

  • 401K match
  • Credit towards emergency childcare
  • Company paid maternity and paternity leave
  • Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
  • Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance

In addition to the comprehensive benefits package outlined above, practicing clinicians also receive

  • Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.
  • UpToDate Subscription - An evidence-based clinical research tool
  • Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education
  • Rounds - Providers end patient care one hour early each week to participate in this shared learning experience
  • Discounted rate to attend One Medical's Annual REAL primary care conference
Not Specified
Food Quality Supervisor
Salary not disclosed
New Century 1 week ago
About the Role The Quality Supervisor is a critical member of the New Century, Kansas site’s quality leadership team.

This role is responsible for overseeing laboratory operations, leading the implementation and improvement of quality systems, and acting as the plant’s key quality representative in cross-functional forums.

This role also plays a key part in factory technical support, new product trials, sanitation verification, and the release of finished goods.

As a frontline leader, you’ll manage a small team of lab technicians, ensure quality coverage on all shifts, and drive day-to-day execution of lab and plant-based quality programs.

The Quality Supervisor will also serve as the backup to the Quality Manager, acting as the point of contact for any Quality and Food Safety concerns and during regulatory inspections.

What You'll Do Lead and develop lab staff, ensuring proper training, shift coverage, and adherence to analytical protocols.

Oversee the daily release of finished goods and the management of non-compliant product issues.

Coordinate and improve factory Quality systems (e.g., SOPs, HACCP, GMP, auditing programs) in alignment with FSSC 22000 standards.

Partner with supply chain, operations, and maintenance teams to integrate Quality into plant performance and decision-making.

Verify site sanitation performance and ensure proper function and upkeep of sanitation-critical equipment.

Support R&D trials and innovation projects, including capability evaluations, product scale-ups, and process improvement.

Manage and maintain quality documentation, including product specifications, SOPs, and training records.

Investigate and resolve product holds, consumer complaints, and raw material quality issues using structured RCA (Root Cause Analysis).

Support the ongoing development of plant-wide Quality and Food Safety awareness and training.

Ensure alignment with Safety, Health, and Environment (SHE) standards and actively participate in WCM (World Class Manufacturing) initiatives.

Serve as the site’s Quality lead in the absence of the Quality Manager.

Bachelor’s degree in Microbiology, Food Science, Engineering, or a related field preferred.

Minimum 3 years’ experience in Food Quality Assurance, Food Lab Operations, or related quality functions, managing a team.

Proven experience in lab management, analytical methods, and food safety compliance.

Familiarity with SPC, SOP development, sanitation verification, GMPs, and FSSC 22000.

Experience supporting factory expansions, change management, or quality systems implementation is a plus.

Strong verbal and written communication skills and the ability to lead cross-functional collaboration.

Proficiency in Microsoft Office (Word, Excel, PowerPoint); experience with Access databases and SAP preferred.

Knowledge of lab chemicals, food industry microbiological testing, weighing systems, and sample collection protocols.

Demonstrated ability to lead in a high-performance culture, drive continuous improvement, and manage change.

Must be available for off-shift or weekend coverage as required by the factory.
Not Specified
Team Lead
Salary not disclosed
Dearborn 1 week ago
At Percepta, we bring first-class service across each market we support.

As a Team leader in Dearborn, MI you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You'll Be Doing The CRC Team Leader is responsible for the day-to-day leadership and performance of Customer Care agents in the Customer Relationship Center (CRC).

The Team Leader directs, supervises, evaluates, and coaches their representatives while motivating and building strong relationships with the agents, their peers, and Percepta/Ford Management team.

The Team Leader addresses questions regarding company policies, case handling, key performance indicators, and general inquiries.

Additionally, the Team Leader is responsible for timely response and resolution of customer escalations.

During a Typical Day, You'll •Responsible for the operational success of the team and for driving the culture of Ford Customer Care.

•Coach for professional development to drive performance and customer satisfaction.

•Serve as a role model for excellent customer handling as prescribed by the Ford Concern Resolution process.

•Promote a culture of Ford loyalty.

•Demonstrate understanding of program goals through meeting and/or exceeding quality and service level objectives.

•Lead and motivate team and individual agents to meet and/or exceed key performance indicators including customer satisfaction.

•Utilize all available resources (QA Evaluations, Call Handling Performance Reports, Attendance and Schedule Adherence Reports, Summary Reports, Agent Trace Reports, AWA Spending Reports, etc).

•Drive concern resolution in the team's customer handling process.

•Ensure quality contact between the agent, dealer, field, and customer.

•Deliver resolution on any Percepta or Ford management priority requests.

•Deliver timely resolution on customer escalations.

•Ensure that all follow-ups are kept as promised.

•Maintain open communication with Percepta and Ford management.

•Identify gaps in the Concern Resolution process and escalate to your Program Manager.

•Responsible for the processing of customer satisfaction tools (award up to $2,000/$6,000 on Goodwill Assistance, administer ESP, Service Component Plans, X-Plans) •Build partnerships with Work Force Management, Operations, Training, QA, and Ford to ensure that standards are met.

•Participate in bi-weekly calibration sessions with Quality Assurance to ensure compliance with client standards.

•Compare customer satisfaction survey results to transaction handling to identify opportunities for improvement.

•Responsible for agent performance management.

•Lead and participate in team meetings.

•Communicate new processes and policy changes quickly and efficiently in a fast-paced environment.

•Promotes and fosters a continuous improvement culture within the organization.

Work Environment and Personnel Development •Lead by example to create a positive work environment that drives team performance.

•Promote agent development through the delivery of frequent and timely coaching sessions to support process adherence and quality-driven customer interaction.

This is accomplished via coach backs of quality evaluations, live call monitoring, and side-by-side observance of call handling.

•Provides direct leadership to the team through business processes and practices designed to support employee retention, productivity, profitability, and customer satisfaction.

•Complete annual performance evaluations and monthly scorecards.

•Administer disciplinary actions if necessary.

•Recognize and reward excellent team performance.

•Build morale within the team to support agent retention.

•Resolve conflicts with sensitivity, tact, and fairness.

•Plan and implement strategic learning objectives for self-development.

Miscellaneous •Work on activities and/or projects as requested by the Manager.

•Support agent interview selection process.

•Conduct/participate in focus groups and agent/company feedback sessions.

What You Bring to the Role Education •High School Diploma or GED required.

•Some secondary education or equivalent experience preferred.

Experience •1
- 3 years Team Leadership or supervisory experience •3
- 5 years of customer service experience, preferably in a contact center operations environment •Experience in coaching others and improving performance.

Skills •Meet all requirements of a CCR and/ or CCS.

•Leadership Skills: o Team Building o Good judgment in problem resolution o Ability to create a supportive and conducive adult learning environment.

o Ability to drive employee satisfaction.

o Demonstrate professionalism.

•Basic knowledge of Microsoft Word, Excel, and E-mail •Coaching Certification •Operational Readiness •QA Certification-Track 2 •Ability to interpret performance reports to identify trends etc.

•WPA Overview •Review of Training Processes •Knowledge of Percepta Human Resources Policies and Procedures: Employee Relations/Corrective Action; Coaching and Feedback, Behavior Based Interviewing; Harassment/Professionalism in the Workplace •Strong organizational, time management, planning, and problem-solving skills •Strong multi-tasking skills •Strong written and oral communication skills •Strong customer service, interpersonal, and relationship-building skills •Strong Team building skills, to work well within a close team environment
- self-sufficient, resourceful, and works well with minimal supervision.

•Ability to create a supportive and conducive professional learning environment.

•Ability to work with various organizational levels to support the development and delivery of new resource material.

•Possess a high degree of professionalism.

•Experience with Siebel or Customer Contact Software is an asset.

Other •Must be able to interact with all internal and external departments and contacts.

•Must represent Percepta professionally with all clients and external organizations and contacts.

What You Can Expect •Health/Dental/Vision/Life Insurance •Flexible Spending Account (FSA) and Health Savings Account (HSA) •401(k) with company match •Vacation/Sick Time and Paid Holidays •Tuition Reimbursement •Employee Assistance Program •Employee Discount Program •Training and Development Programs (Percepta College) •Employee Rewards Program (Perci Perks) About Percepta Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the heartbeat of our organization, and we live, breathe, and play by them everyday.

As a Percepta team member, you can expect: Culture of Service
- to be treated like you are the customer from day one .

Teamwork- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value of your contributions.

Respect- a team that is accountable, dependable and gives you their full attention.

Proactive- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization.

Career Growth
- lots of learning opportunities for aspiring minds Diversity
- be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation
- we take care of family, which is why we offer more than just competitive wages and great benefits.

Our programs offer incentives and promote physical, mental, and financial wellness.

As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test.

Percepta is an Equal Opportunity Employer.

Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.

#LI-Hybrid
Not Specified
Critical Environment Technician Trainee
$22
Boydton, VA 1 week ago

Description

TEKsystems is partnering with a global leader in information technology setting up a training program for entry level candidates that are interested in becoming Critical Environment Technicians in a Data Center Environment. This program will lead to long term employment for those selected.

Ideal Candidates will have some hands-on experience working in:

  • Electrical
  • Mechanical
  • HVAC

If you are interested, please apply to learn more.

This is a Contract position based out of Boydton, VA.

Data Center Critical Environment Technician

Responsibilities

• Operations & Maintenance: Oversee critical systems (electrical, mechanical, fire/life safety), conduct inspections and repairs

• Client & Vendor Coordination: Liaise with stakeholders, ensure safety and quality

• Infrastructure Support: Assist with server installations, upgrades, and disaster recovery

• Reporting: Maintain logs and provide updates to management

Qualifications

• For Entry level candidates seeking a new career in the Tech industry

• Not a must have but some experience in mission-critical environments (data centers, hospitals, etc.)

• Familiarity with HVAC, UPS, generators, BMS, Construction, Electrical

• Physical capability for emergency response

• Must be okay lifting 50 pounds or climbing ladders

• Bachelor’s degree or equivalent experience preferred but not a must have

Job Type & Location

This is a Contract to Hire position based out of Boydton, VA.

Pay and Benefits

The pay range for this position is $22.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Boydton,VA.

Application Deadline

This position is anticipated to close on Mar 23, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at .



The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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