Procureability Jobs in Usa

Position Summary:

The Senior Director is accountable for the strategic planning, communication, organization, and execution of Specialty Pharmacy operations and initiatives in alignment with the Medical Center’s mission and vision. The Senior Director oversees all Specialty Pharmacy functions related to the procurement, distribution, monitoring, and utilization of pharmaceuticals. In partnership with the Medical Staff and the Pharmacy and Therapeutics Committee, the position develops systems and services that promote optimal therapeutic drug use for patients. The role is also responsible for analyzing and managing departmental financial performance and ensuring the quality of all services and activities across the continuum of care. Additionally, this position provides consultative expertise on the Profession and Practice of Pharmacy to health‑system affiliates. The Senior Director will collaborate closely with Shared Services and offer subject‑matter guidance on pharmacy‑related contracting.

Essential Functions:

Develops and approves mission and goals for comprehensive pharmaceutical services and provide high quality comprehensive pharmaceutical services to meet the needs of the patient and standards of accreditation. Monitors quality of services and evaluate new technology in pharmaceutical systems improving patient outcomes.

Managing the pharmaceutical supply chain. Oversight of the pharmaceutical contracting, procurement, receiving, security, inventory control, continuum, including outsourced sterile products, alternative distribution channels used for drug shortages, reverse distribution and other methods of pharmaceutical waster disposal.

Assuring quality outcomes through performance-improvement activities leveraging pharmacy expertise in support of value-based purchasing, including leading core measures initiatives involving medication therapy. Plays an active role in reducing readmissions and owning the process for medication-related customer satisfaction indicators. Identifies and implements specific ways that the pharmacy enterprise can contribute to the patient's experience.

Optimizes the use of information systems and technology. Provides leadership at the organizational level regarding planning, purchasing, implementing and maintaining information systems that support patient care. Commits to achieving patient safety innovations made feasible by electronic health records and other clinical applications.

Ensures compliance with regulatory and accreditation requirements. Continues compliance with all national, state and local regulations related to medications and their management. Fulfills all requirements of the State Board of Pharmacy, DEA, CMS, TJC and other medication management accreditation standards.

Qualifications:

Pharm D is required.

Must have valid NYS Pharmacist license and registration with ten years+ of working experience.

Progressively more responsible clinical and management Pharmacy experience working in a Health-system as a Director of Pharmacy or Clinical Pharmacy Director. (MS or MBA preferred).

Montefiore Medical Center is an equal employment opportunity employer. Montefiore Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

Company Information:

At iPharma Pharmacy, we offer competitive pay rates, comprehensive benefits packages, and opportunities for professional growth within our organization. Join our team of dedicated healthcare professionals committed to providing exceptional patient care.

Please submit your resume highlighting your relevant experience and qualifications. Only qualified candidates will be contacted for further consideration.

Job description

This position requires the performance of all technical duties of a pharmacy technician. The employee will work under the direct legal supervision of a pharmacist or pharmacist manager. The position requires the ability to make critical decisions, facilitate stakeholder conflict resolution, work independently with minimal supervision, and solve problems. Three distinct areas of core responsibilities are defined:

• Processing, adjudicating, and filling retail prescriptions.
• Compounding non-sterile formulations per USP 795 guidelines (required)
• Compound sterile formulations per USP 797and 800 guidelines (required)
• Purchasing and inventory management
• Procures and distributes medication orders per physician request, pharmacist request, or prearranged work assignment according to established policies, procedures, and protocols.
• Coordinates the effective operation of the technician workflow within the department.
• Participates in the quality assurance, performance improvement, and administrative activities of the department.
• Works in conjunction with the pharmacy supervisor to enforce all accountability standards outlined in current policies and procedures.
• Implements pharmacy objectives as determined by the pharmacy supervisory team.
• Knowledgeable of department metrics and productivity levels
• Oversees and maintains compliance with technical departmental competencies.
• Competent in the general responsibilities of a pharmacy purchaser, auditing, and billing coordinator

Qualifications:

• High school diploma or equivalent required
• Current pharmacy technician certification (CPhT) and registered to practice in TX
• Experience with non-sterile compounding (Required)
• Experience with sterile compounding (Required)
• Strong knowledge of medical terminology and familiarity with critical care and acute care settings
• Excellent attention to detail and ability to accurately perform mathematical calculations.
• Effective communication skills, both verbal and written, to interact with patients, healthcare professionals, and pharmacy staff.
• Ability to work in a fast-paced environment while maintaining a high level of accuracy and efficiency.
• Proficiency in using pharmacy software systems for medication dispensing and inventory management.
• Ability to lift 25-50 lbs
• Fluent in Spanish (preferred)

Job Type: Full-time

Salary: $23.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8-hour shift

Ability to commute/relocate:

• Houston, TX 77007: Reliably commute to work (Required)

Shift availability:

• Day Shift (8:30am - 6:00pm) with some weekend flexibility when needed.
• Work Location: In person

Summary:

The Senior Contract Analyst in the Legal Department is responsible for leading complex contract negotiations, reviews, and strategy development to support Memorial Healthcare System’s operational and business objectives. This role serves as a subject matter expert in contract management, ensuring alignment with legal, regulatory, and organizational standards while mitigating risk. The Senior Analyst collaborates across departments to drive strategic outcomes, improve contracting efficiency, and support high-level decision-making through analysis and guidance.

Responsibilities:

• Demonstrates advanced proficiency in contract management software, Microsoft Office, and database maintenance to ensure efficient and accurate workflows.
• Collaborates across departments to align contracts with business needs and internal preferences while ensuring consistent communication.
• Performs high-level legal and risk analysis, guiding internal stakeholders on complex contractual issues and offering strategic solutions.
• Conducts internal audits and quality reviews of contract processes, ensuring compliance with legal, regulatory, and organizational standards.
• Participates in high-level negotiations, leveraging deep legal and regulatory knowledge to mitigate risk and enhance financial outcomes.
• Leads full contract lifecycle management, including drafting, proofreading, due diligence, tracking key dates, and addressing terminations or amendments.
• Works on sophisticated contracts requiring advanced insight and judgment, supporting complex arrangements, and assisting Contract Analysts as needed.
• Provides policy expertise in legal, compliance, and procurement matters, actively contributing to the improvement of contract practices.
• Supports and mentors team members, providing training to new staff and internal stakeholders while promoting department-wide development.
• Handles a larger and more complex contract volume than Contract Analysts, executing tasks with greater speed, accuracy, and independence.

Education and Certification Requirements: Bachelors (Required)

Required Work Experience: Five (5) years of “hands on” contract experience required, preferably in healthcare.

Other Information: Additional Education Information: Bachelor's degree in Business Administration or related field required; Master's degree or Juris Doctorate preferred

Job Title: Finance Manager (Planning/Analyst)

Company: Johnson & Johnson MedTech

Location: Remote (Must live within driving distance of Raritan, NJ)

Contract Length: 6 months (Leave coverage, potential extension)

Pay Rate: $41–47/hour

Position Overview

Johnson & Johnson MedTech is seeking an experienced Finance FP&A professional to support Strategic Sourcing and Supply Chain leadership. This role will work closely with the VP of Supply Chain, Procurement teams, and Finance leadership to provide financial analysis, business insights, and executive-level reporting support.

This is a hands-on analytical role, focused heavily on Excel analysis, presentation development, and communicating financial risks and insights to stakeholders.

Key Responsibilities

• Perform financial analysis to support sourcing strategy and business decisions
• Partner with Supply Chain and Procurement leadership to provide insights and recommendations
• Build executive-level presentations and translate Excel data into clear PowerPoint decks
• Identify financial risks, communicate impacts, and recommend proactive solutions
• Support monthly reporting, forecasting, and Q3 business review preparation
• Review analytics and ensure accuracy of financial processes and reporting
• Oversee workflow of 3 team members to ensure data quality and process compliance (no direct reports)
• Participate in financial planning, cost analysis, and business performance reviews

Required Qualifications

• Bachelor’s degree in Finance, Accounting, or related field
• Minimum 8+ years of Finance / FP&A experience
• Strong Supply Chain or Procurement finance experience required
• Advanced Excel skills (data analysis, reviewing financial models)
• Strong PowerPoint and presentation development skills
• Ability to interpret data and explain business impact clearly
• Strong communication and stakeholder management skills
• Professional demeanor with ability to work with senior leadership

Additional Details

• Role is remote but requires occasional onsite meetings in:
• Raritan, NJ
• New Brunswick, NJ
• Titusville, NJ
• Possible travel to nearby PA site
• Candidate must be within driving distance
• Heavy involvement expected during Q3 financial review period
• Role is covering a leave of absence — strong, experienced candidate required

Sales Representative - National B2B

Remote (Cincinnati or Atlanta Preferred) |Reports to: Director of Sales| 50% Travel Required

COMPANY BACKGROUND

Never Alone is a healthcare technology company transforming care delivery for seniors and post-acute populations through always-on telehealth and care solutions. The company provides 24/7/365 access to licensed clinical professionals via a secure, purpose-built platform designed for senior living communities, seniors at home, skilled nursing facilities, home health agencies, hospice providers, and other care organizations.

By combining simple, easy-to-use technology with immediate access to medical expertise, Never Alone helps care teams make timely decisions, reduce unnecessary hospital transfers, and improve resident outcomes. Never Alone supports “treat-in-place” care, strengthens staff confidence, and enhances peace of mind for residents and families.

JOB SUMMARY

The National Sales Representative is responsible for driving enterprise and mid-market B2B revenue growth for Never Alone across a national territory. This role focuses on selling the Never Alone SaaS platform directly to Skilled Nursing Facilities (SNF), Assisted Living and Independent Living communities (AL/IL), Accountable Care Organizations (ACO), large health system and provider groups, Home Health agencies, and Hospice organizations.

This is a full-cycle, consultative sales role requiring the ability to navigate complex, multi-stakeholder deals from initial prospecting through contract execution. The ideal candidate is a seasoned healthcare SaaS sales professional who understands the operational, clinical, and financial pressures facing post-acute and home-based care organizations, and can compellingly position the Never Alone platform as a strategic solution to those challenges.

This is a high-autonomy, high-accountability role. The National Sales Representative will manage their own pipeline, lead discovery and demo conversations, quarterback deal teams, and represent Never Alone at national conferences and industry events. This position reports directly to the Director of Sales.

MAJOR JOB DUTIES & RESPONSIBILITIES

Enterprise & Mid-Market B2B Sales

• Own the full sales cycle across a national territory—from prospecting and discovery through proposal, negotiation, and contract close.
• Target and engage decision-makers at SNFs, AL/IL communities, ACOs, large provider groups, Home Health agencies, and Hospice organizations, including C-suite executives, VPs of Clinical Operations, Directors of Nursing, and Administrators.
• Develop and execute a territory plan that balances hunting new logos with expanding within existing accounts and verticals.
• Deliver compelling, customized product demonstrations that align Never Alone's capabilities with the clinical, operational, and financial priorities of each prospect.
• Lead multi-stakeholder deals with professionalism, driving consensus across clinical, administrative, financial, and procurement teams.

Segment-Specific Sales Strategy

• SNF & Post-Acute: Position Never Alone as a tool to reduce unnecessary hospital transfers, support treat-in-place care, and strengthen care team confidence in skilled nursing environments.
• AL/IL: Highlight resident engagement, family communication, and 24/7 clinical access as key value drivers for assisted and independent living operators.
• ACO & Large Providers: Articulate the population health and value-based care benefits of the Never Alone platform, including improved care coordination across care transitions.
• Home Health & Hospice: Demonstrate how Never Alone extends the reach of clinical teams between visits, improving patient safety, family peace of mind, and agency efficiency.
• Tailor messaging, ROI models, and case studies for each segment to accelerate deal velocity and stakeholder buy-in.

Pipeline Development & Territory Management

• Build and maintain a robust, diversified pipeline across all target segments, consistently achieving the activity and coverage ratios required to meet quota.
• Proactively source new opportunities through outbound prospecting, conference networking, referral development, and strategic follow-up on marketing-generated leads.
• Maintain accurate, real-time pipeline records in HubSpot CRM, including detailed account history, contact mapping, opportunity stages, and close date projections.
• Provide weekly pipeline reviews and accurate forecasts to the Director of Sales, surfacing risks and opportunities with transparency.

Consultative Discovery & Solution Selling

• Conduct thorough discovery conversations to deeply understand each prospect's clinical workflows, staffing challenges, technology landscape, payer mix, and strategic priorities.
• Develop customized proposals and ROI analyses that quantify the clinical and financial impact of the Never Alone platform for each customer's specific context.
• Navigate objections confidently, leveraging data, case studies, clinical outcomes, and references to build credibility and advance deals.
• Partner with clinical and product team members as needed to address complex technical or regulatory questions during the sales process.

Conference, Event & Market Presence

• Represent Never Alone at national and regional healthcare conferences, trade shows, and association events relevant to post-acute, senior living, home health, and hospice markets.
• Actively network at events to build pipeline, deepen existing relationships, and elevate Never Alone's brand presence in key market segments.
• Stay current on industry trends, competitive dynamics, regulatory changes, and reimbursement shifts that affect target customer segments.
• Share market intelligence with the Director of Sales, marketing, and product teams to inform go-to-market strategy and product positioning.

Collaboration & Internal Alignment

• Work closely with the Director of Sales on territory planning, deal strategy, pricing decisions, and contract terms.
• Coordinate smooth handoffs to the Operations and Customer Success teams upon contract close, ensuring full documentation and aligned implementation timelines.
• Collaborate with marketing on account-based campaigns, conference activation, and sales collateral specific to target verticals.
• Provide feedback on product gaps, competitive positioning, and customer needs that can inform roadmap priorities and marketing messaging.

Qualifications

Experience:

• 5+ years of B2B field sales experience in healthcare technology or SaaS, with a strong preference for experience selling into post-acute care settings (SNF, AL/IL, Home Health, Hospice, or ACO).
• Proven track record of closing complex, multi-stakeholder SaaS deals with average contract values of $50K+ annually.
• Experience managing a national or large regional territory with consistent quota attainment.
• Familiarity with value-based care models, ACO structures, and how post-acute providers are incentivized under risk-based arrangements is strongly preferred.
• Experience selling clinical technology solutions to C-suite, VP-level, and Director-level healthcare executives.

Healthcare Knowledge:

• Deep understanding of post-acute care operations across SNF, AL/IL, Home Health, and Hospice settings, including how decisions are made, who influences them, and what drives adoption.
• Familiarity with ACO and value-based care structures, including how organizations manage care transitions and post-acute utilization.
• Working knowledge of healthcare technology procurement processes, compliance requirements, and integration considerations common in post-acute environments.
• Understanding of current trends driving technology adoption in senior care: workforce shortages, hospital readmission penalties, telehealth expansion, and PDPM/PDGM reimbursement models.

Technical Skills:

• Proficient in HubSpot CRM or equivalent enterprise CRM platform for pipeline management, forecasting, and activity tracking.
• Skilled at delivering live and virtual SaaS product demonstrations tailored to diverse clinical and administrative audiences.
• Comfortable using sales engagement tools, video conferencing platforms, and basic data/reporting tools to manage territory performance.

Education:

• Bachelor's degree in Business, Healthcare Administration, Marketing, or a related field preferred.
• Equivalent combination of education and relevant work experience will be considered.

Travel:

• Remote position; candidates based in Cincinnati, OH or Atlanta, GA are preferred based on headquarters locations.
• 50% minimum travel required, including customer meetings, facility visits, national conference attendance, and periodic travel to Never Alone headquarters.

PERFORMANCE METRICS

• Total new B2B revenue closed quarterly and annually against quota
• Number of new logos contracted across target segments (SNF, AL/IL, ACO, Home Health, Hospice)
• Pipeline coverage ratio and weighted pipeline value as reviewed by the Director of Sales
• Average sales cycle length and deal velocity by segment
• CRM accuracy, forecast reliability, and weekly reporting quality
• Conference attendance, networking activity, and event-sourced pipeline contribution
• Quality and completeness of sales-to-operations handoffs upon contract close
• Customer satisfaction scores and retention outcomes for self-sourced accounts

The Planet Group is assisting our client in hiring a Senior Workday Manager of Finance Systems, Direct Hire/Perm role, Home Health industry experience highly preferred for 100% remote consideration. Client will only consider US Citizens or GC Holders (client will not sponsor any visa's). NO THIRD PARTIES!

About the Role

The Senior Manager, Workday Finance Systems, is responsible for providing advanced technical expertise and has ownership of the finance modules of the Workday platform, including Accounts Payable (AP), Expenses, Accounting, General Ledger, Financial Reporting, Inventory Management, Procurement, and Consolidation. Leveraging a deep understanding of Workday's architecture and financial processes, the Senior Manager will collaborate with cross functional teams to optimize and enhance the Workday Financial Management system to meet the evolving needs of the organization. No direct reports initially. But will as a future state plan.

Responsibilities

• 8-10 years of hands-on experience in configuring, customizing, and supporting Workday Financials modules, with a focus on AP, Expenses, Accounting, General Ledger, Financial Reporting, Procurement, Financial Reporting and Consolidation.
• Strong understanding of financial processes and accounting principles, with the ability to translate business requirements into technical solutions within the Workday platform.
• Proficiency in Workday Report Writer, Calculated Fields, EIBs, Core Connectors, and other Workday development tools and technologies.
• Strong communication with the ability to collaborate effectively with cross-functional teams and communicate complex technical concepts to non-technical stakeholders.
• Manage integrations between Workday Financials and other internal and external systems.
• Monitor data migration and conversion activities to ensure accurate and timely transfer of financial data between systems, including data cleansing, transformation, and validation.
• Lead testing efforts for Workday Financials configurations and customizations, including unit testing, system integration testing, and user acceptance testing, to validate functionality and ensure adherence to business requirements and industry best practices.
• Support Workday feature release updates and enhancements.
• Perform security maintenance by collaborating with stakeholders to define security roles, access controls, and permission sets, ensuring the appropriate level of data security and segregation of duties.

The Planet Group Company Description

At The Planet Group, we connect Enterprise Systems experts with opportunities that match their skills, goals, and ambition. From fast-moving startups to global enterprises, we partner with top organizations across industries—giving you access to roles where your contributions make a difference. Explore flexible options including contract, direct hire, and contract-to-hire, all supported by a team that puts people first.

All your information will be kept confidential according to EEO guidelines.

We are hiring a VP of Sales to lead enterprise adoption of a FDA-cleared digital medicine platform for neurological care. The platform:

• Continuously monitors patient symptoms via wearable devices
• Delivers AI-powered patient coaching
• Provides clinicians with between-visit intelligence

Already deployed in leading Centers of Excellence and major health systems, the platform has demonstrated outcomes:

• 60% reduction in patient portal message volume
• 90%+ patient retention at one year
• Significant improvements in medication adherence and exercise

This is a hands-on, deal-closing role, not a team-building role (yet). The right candidate will own the full sales cycle, navigate complex hospital procurement processes, and close enterprise partnerships with neurology programs and health system leadership.

What You’ll Do

Own Enterprise Health System Sales

• Manage full sales cycle from clinical champion to signed contract and go-live
• Convert qualified inbound demand into closed deals
• Engage CMO, CMIO, CFO, Neurology Chairs, Innovation leaders, and IT security teams
• Manage procurement, legal, value analysis, and compliance reviews

Industry Representation

• Represent the company at:
• Neurology conferences
• Health IT events
• Executive briefings with health systems

What We’re Looking For

Enterprise Healthcare Sales Experience

• 8+ years selling AI clinical workflow, SaaS, digital health, or healthcare technology
• Experience selling to health systems, IDNs, and academic medical centers
• Proven track record closing six- and seven-figure enterprise deals
• Existing relationships with neurology department chairs, movement disorder specialists, and Centers of Excellence
• Familiarity with reimbursement pathways: PCM, APCM, RPM/RTM, Chronic Care Management
• Experience transitioning from medical device sales to SaaS

Need to be based in San Francisco, Bay Area, California or Chicago Illinois.

Summary

Procure abdominal organs for Gift of Hope and ensure the highest quality of care during the recovery process

Essential Functions

The following essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

• Advance Gift of Hope’s mission, vision and core values: providing compassionate service, contributing to outstanding teams and engaging as one of our passionate people committed to a positive culture that respects the dignity and worth of each individual. Adhere to all policies and procedures in carrying out the responsibilities of this position.
• Respond to all calls for recovery of abdominal organs at donor hospitals and participate in the recovery of these organs
• Participate in training and performance of in-vivo abdominal normothermic regional perfusion (NRP) (V-A-ECMO) for donation after circulatory death (DCD) procurements as well as ex-vivo normothermic liver perfusion when indicated
• Promote professionalism in the operating room for all who are participating in the recovery process
• Present and participate in relevant meetings with Gift of Hope staff regarding donation issues that arise in the recovery process
• Maintain a case log of all organ recoveries
• Other duties as assigned by the Medical Director

Education and Training Required

The following identifies the minimum education and training required to perform the essential functions of the job.

• Doctor of Medicine with experience as a transplant surgeon
• Current State of Illinois licensure as a physician

Experience and Skills Required

The following indicates the minimum skills and experience required to perform the essential functions of the job.

• Experience working with OPOs and a demonstrated understanding of the regulatory and network structure in which they operate
• Demonstrated achievement in physician leadership
• Excellent communication skills and strong negotiation ability
• Ability to work collaboratively as a team member with a wide variety of internal and external audiences to accomplish goals
• Ability to research and integrate information from a variety of sources and make sound decisions based on that research
• A commitment to working in a culturally diverse organization and community
• An energetic and whole-hearted approach toward relationship-building
• Basic skills in Excel and Word

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Ability to perform organ recovery with the highest degree of surgical proficiency
• Ability to travel locally and nationally to participate in meetings and seminars
• Ability to communicate effectively, both orally and in writing, to convey and exchange complex information to a variety of audiences

Work Environment

The work environment characteristics described here are representative of those that will be encountered by an employee while performing the essential functions of the job.

• Normal office environment
• Normal operating room environment
• Carry a personal cell phone to be accessible outside regular business hours
• Local travel to office and donor hospitals
• Ability to travel locally and nationally to participate in meetings and seminars

This job description is intended to describe the essential job functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of the job. Other functions may be assigned by the supervisor and management retains the right to add or change the duties at any time at its discretion.

CSI Companies is seeking an Operations Analyst to work with one of the top hospital systems in the country!

Title: Operations Analyst

Location: Newark, CA

Type: 100% Onsite

Pay: $45 - $55/hr W2

Duration: 6 - 12 month contract to Possible Hire

Hours: M-F, 40 hour workweeks

Description:

Position Overview

Our client is seeking two experienced consultants to support ongoing Technology & Digital Solutions (TDS) initiatives, including Telecom and Distributed Antenna System (DAS) projects, as well as the Everbridge emergency management implementation.

The TDS Operations Analyst will play a key role in supporting technical and IT-related projects within the Customer Experience and Support Services organization. This role is not strictly traditional project management; however, candidates must demonstrate hands-on involvement in technical initiatives, system implementations, business systems enhancements, and cross-functional IT coordination.

The ideal candidate will possess a strong blend of analytical, operational, financial, and communication skills, with demonstrated impact through measurable outcomes.

Key Responsibilities

Technical Project & Systems Support

• Support technical initiatives including Telecom, DAS, and Everbridge emergency management projects.
• Assist in managing technology system implementations and enhancements to existing enterprise systems.
• Translate business requirements into system design specifications and interface documentation.
• Define and document processes to support technology rollouts and operational transitions.
• Partner with IT teams and business stakeholders to ensure alignment of technical solutions with business priorities.
• Support value measurement and performance reporting for IT initiatives.

Vendor & Financial Operations

• Assist in managing vendor relationships, performance reviews, and contract renewals to optimize service delivery and reduce IT expenses.
• Support procurement processes by collaborating with Finance, Accounting, Supply Chain, End User Services, and vendors.
• Contribute to budget planning and forecasting across Customer Experience and Support Services (desktop engineering, field services, service desk, communications technologies, etc.).
• Track and report financial metrics related to IT assets and operational spend.

Operations, Metrics & Reporting

• Create and manage operational metrics for Customer Experience and Support Services.
• Develop reporting dashboards and performance tracking mechanisms to demonstrate project and operational value.
• Perform qualitative and quantitative analysis of large datasets to support operational decisions.
• Identify process improvements and efficiency opportunities through structured analysis.

Communications & Organizational Enablement

• Manage internal and external communications for the TDS organization.
• Create communication templates for:
• Incident and crisis communications
• Technology implementation announcements
• Service management updates
• General organizational messaging
• Drive a program of regular, relevant communications to internal staff.
• Maintain branding consistency and organizational identity across TDS communications.
• Facilitate interdepartmental communications and stakeholder engagement.
• Produce high-quality written content for internal and external audiences.

Required Qualifications

• 3–5+ years of experience supporting technical/IT-related projects, system implementations, or business systems enhancements.
• Demonstrated experience acting as liaison between business stakeholders and technical teams.
• Experience translating business needs into system requirements and technical specifications.
• Experience performing data analysis and producing metrics-based reporting.
• Exposure to telecom, communications technologies, emergency management systems, or enterprise IT operations preferred.
• Experience supporting vendor management and IT procurement processes.
• Strong analytical, financial, organizational, writing, and editing skills.
• Ability to manage multiple projects with competing deadlines.
• Strong attention to detail and ability to work in a collaborative team environment.

Preferred Experience

• Experience in healthcare IT environments.
• Exposure to Telecom infrastructure, DAS systems, or emergency management platforms such as Everbridge.
• Experience supporting IT operational budgeting and forecasting.