Proactive Synonym Jobs in Usa

Location: Sacramento, CA (In-Office)

Salary: $60,000 – $80,000 + Benefits

We are a fast-paced real estate investment company based in Sacramento looking for a highly organized, proactive Executive Assistant / Operations Coordinator to become the operational anchor of our office.

This role is ideal for someone who enjoys wearing multiple hats, thrives in a dynamic environment, and wants the opportunity to grow into a larger operations leadership role over time.

Our team handles a high volume of real estate transactions and projects, so we are looking for someone who can bring structure, organization, and proactive support across multiple areas of the business.

Our business focuses on real estate investment and brokerage, completing 25+ deals per year while also operating a flat-fee real estate listing platform called Homecoin.

Our team includes sales professionals, a dispositions manager, and remote virtual assistants who support transaction coordination, dispositions, and operations.

As our business continues to grow, we are looking for a reliable in-office professional who can help ensure our operations run smoothly and efficiently.

• Provide administrative and operational support to the business owners
• Help maintain organization across multiple business priorities
• Manage office coordination and act as a central point of communication for the team
• Support leadership with scheduling, task tracking, and follow-through

• Assist with managing internal projects and operational initiatives
• Help ensure systems and processes are running efficiently
• Coordinate with remote team members to keep projects moving forward
• Identify gaps or inefficiencies and proactively suggest solutions

• Support pipeline management and deal tracking
• Assist with transaction coordination tasks as needed
• Help maintain organization around the company’s long-term rental portfolio
• Assist with administrative support related to Homecoin listings

We are looking for someone who is:

• Highly organized and detail-oriented
• Comfortable working in a fast-paced environment
• Proactive and solution-oriented
• Confident asking questions and taking initiative
• Able to manage multiple priorities at once
• Interested in growing into a larger operations leadership role

Candidates with experience in Executive Assistant roles, real estate operations, project management, or office management will be especially successful in this role.

• Competitive salary: $60,000 – $80,000
• Health insurance
• 401(k)
• Paid time off
• Opportunity to grow into an Operations Manager role

This position goes beyond traditional administrative work. The right person will become a trusted operational partner to leadership and play a key role in helping the company scale.

If you enjoy problem solving, organizing complex environments, and making a meaningful impact on a growing business, we’d love to hear from you.

Executive Assistant Position Summary

The Executive Assistant to the Global Technology Executive provides high-level administrative, operational, and strategic support to enable the effectiveness of the global technology organization. This role goes beyond traditional executive assistance, serving as a trusted partner to the Executive with direct responsibility for project portfolio coordination, technology procurement leadership, and cross-functional communication.

The ideal candidate demonstrates a strong sense of urgency, exercises exceptional judgment and confidentiality, and possesses advanced Microsoft Office skills, particularly in Excel and PowerPoint, to support executive decision-making and enterprise-wide initiatives.

Executive Assistant Key Responsibilities

• Executive & Strategic Support
• Provide proactive, high-level administrative support to the Executive, including calendar management, meeting coordination, and preparation of executive materials
• Anticipate needs, prioritize competing demands, and act with urgency in a fast-paced, global environment
• Handle highly sensitive and confidential information with discretion and professionalism
• Serve as a trusted liaison between the organization and internal/external stakeholders
• Establish disciplined, proactive calendar management, optimizing the Global Executive’s time through strategic prioritization, preparation, and conflict resolution across multiple time zones

Project Portfolio Support

• Support the Global Technology Project Portfolio by tracking initiatives, milestones, dependencies, risks, and deliverables
• Maintain and manage portfolio dashboards, reports, and executive summaries using Excel and PowerPoint
• Coordinate portfolio reviews, governance meetings, and leadership updates
• Partner with project managers and technology leaders to ensure timely, accurate reporting and follow-through

Procurement Coordination Responsibilities

• Act as the primary point of coordination for technology procurement activities on behalf of the organization
• Manage purchase requests, vendor onboarding, renewals, and contract documentation in collaboration with Finance, Legal, and Procurement teams
• Track budgets, forecasts, and spend using Excel-based models and reporting tools
• Ensure procurement processes are followed efficiently while meeting business urgency

Communication & Collaboration

• Prepare clear, concise, and professional executive communications, presentations, and reports
• Facilitate effective communication across global, cross-functional teams
• Represent the Organization with professionalism, responsiveness, and credibility

Executive Assistant Required Qualifications

• 8-10 years of experience supporting senior executives, preferably in a technology or global corporate environment
• Demonstrated experience supporting project portfolios and/or procurement processes
• Exceptional organizational skills with a proven ability to manage multiple priorities under tight deadlines
• High level of integrity with demonstrated ability to maintain strict confidentiality

Executive Assistant Technical & Professional Skills

• Advanced proficiency in Microsoft Office, with particular strength in:
• Excel (tracking, reporting, formulas, data analysis)
• PowerPoint (executive-level presentations, storytelling, visual clarity)
• Strong written and verbal communication skills
• Detail-oriented with excellent follow-through and accountability

Executive Assistant Personal Attributes

• Strong sense of urgency and ownership
• Highly professional, discreet, and trustworthy
• Confident communicator who can interact effectively with senior leaders
• Proactive, resourceful, and solution-oriented

First 90 Days – Success Metrics

First 30 Days: Orientation & Foundation

• Establish a trusted working relationship with the Executive and key members of the technology leadership team
• Demonstrate full understanding of Global Executive’s priorities, operating rhythm, and decision-making cadence
• Independently manage calendar, meetings, and communications with accuracy and responsiveness
• Gain working knowledge of the global technology project portfolio, key initiatives, and governance processes
• Learn and adhere to all confidentiality, procurement, and financial control requirements
• Produce accurate, timely meeting materials and executive communications using Excel and PowerPoint

Days 31–60: Ownership & Execution

• Independently coordinate project portfolio reporting, including dashboards, timelines, and executive summaries
• Deliver consistent, high-quality portfolio updates that require minimal revision from leadership
• Take ownership of technology procurement coordination, including tracking requests, approvals, and renewals
• Establish reliable Excel-based tracking for spend, contracts, and procurement status
• Proactively identify risks, gaps, or delays within the project portfolio or procurement processes and escalate appropriately
• Demonstrate a strong sense of urgency through timely follow-up and issue resolution

Days 61–90: Optimization & Impact

• Operate as a trusted extension of the Global Executive, anticipating needs and driving follow-through without prompting
• Provide clear, executive-ready visibility into the technology project portfolio, enabling informed decision-making
• Improve efficiency and clarity in portfolio and procurement reporting through refined templates or processes
• Ensure procurement activities are well-documented, compliant, and aligned with budget expectations
• Deliver polished executive presentations and communications with consistent quality and professionalism
• Be recognized by key stakeholders as reliable, responsive, and highly confidential

90-Day Outcomes

• By the end of the first 90 days, the Executive Assistant will:Enable the Global Executive to focus on strategic priorities with confidence in operational execution
• Provide dependable, accurate insights into project portfolio status and technology spend
• Serve as a central point of coordination across portfolio management and procurement
• Establish credibility and trust across global technology and corporate partners

Position Summary:

The Senior Executive Assistant (EA), C Suite & Office Operations Manager provides high level executive support to multiple C Suite leaders while overseeing the daily operations of AdaptHealth’s NYC Executive Office. This role blends advanced administrative leadership with operational management, ensuring the executive workplace functions efficiently, professionally, and in alignment with organizational priorities. The EA serves as a central coordination point for executive needs, office logistics, vendor relationships, and cross functional communication. Operating in a fast paced, high visibility environment, this position requires exceptional judgment, proactive problem solving, and the ability to manage complex priorities with discretion. This role is fully in person in the NYC Executive Office and reports to the Senior Executive Assistant, CEO Office.

Essential Functions and Job Responsibilities: 

Executive Support

• Lead complex calendar and priority management across multiple C Suite executives, ensuring alignment, efficiency, and readiness for all commitments.
• Act as the primary liaison for internal and external inquiries, exercising exceptional professionalism, confidentiality, and judgment.
• Prepare, refine, and organize briefing documents, executive summaries, presentations, and strategic materials.
• Proactively anticipate needs, resolve scheduling challenges, and ensure executives are equipped with the necessary information and resources.
• Maintain organized executive files and workflows to support seamless operations.

Office Operations Management

• Oversee day to day operations of the NYC Executive Office, ensuring a professional, efficient, and well supported workspace. 
• Manage vendor relationships—including facilities, IT support, building management, catering, and office services—and ensure quality execution of service agreements. 
• Maintain office supply inventory, oversee procurement, and manage budget-conscious purchasing decisions. 
• Serve as the on site operational lead, coordinating timely solutions to office, facility, or workspace issues. 
• Oversee logistics for onsite visitors, new hires, and traveling executives, ensuring workspace readiness and a positive guest experience. 
• Support compliance with facility and security requirements, including access coordination and building protocols.

Collaboration & Communication

• Serve as a key liaison between C Suite executives, internal teams, board members, and external partners, ensuring accurate and timely communication of priorities. 
• Draft and route correspondence, manage follow ups, and maintain alignment across executive stakeholders. 
• Partner closely with the Senior Executive Assistant and broader EA team to ensure integrated and consistent support across the C Suite.

Meeting & Event Coordination

• Coordinate leadership and cross functional meetings, including agenda creation, material preparation, minutes capture, and action item tracking. 
• Organize and support NYC-based executive events, leadership sessions, and onsite programming. 
• Assist with board meeting preparation, including materials, logistics, and scheduling.

Travel & Expense Management

• Arrange domestic and international travel—including flights, accommodations, ground transportation, and detailed itineraries—for multiple C Suite leaders. 
• Ensure timely and compliant submission, reconciliation, and tracking of executive expenses.

Project Support

• Support special projects through research, data collection, analysis, and report preparation. 
• Track milestones, deadlines, and project deliverables to ensure timely progress and follow through. 
• Maintain adherence to regulatory and privacy requirements, including HIPAA compliance.
• Maintains patient confidentiality and functions within the guidelines of HIPAA.
• Completes assigned compliance training and other education programs as required.
• Maintains compliance with AdaptHealth's Compliance Program.
• Performs other related duties as assigned.

Competency, Skills and Abilities: 

• Exceptional organizational and time management skills
• Strong written/verbal communication; proficiency in Microsoft Office Suite
• High discretion, multitasking under pressure, analytical problem-solving
• Proactive, adaptable in fast-paced settings
• Leadership-oriented, resourceful and capable of navigating ambiguity
• Results-driven, committed to continuous improvement

Education and Experience Requirements: 

• Bachelor's degree in Business Administration, Communications, or related field preferred
• Minimum 5 years executive assistant experience, preferably healthcare/corporate

Physical Demands and Work Environment: 

• Work environment may be stressful at times, as overall office activities and work levels fluctuate
• Must be able to bend, stoop, stretch, stand, and sit for extended periods of time
• Subject to long periods of sitting and exposure to computer screen
• Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use
• Must be able to lift 30 pounds as needed
• Excellent ability to communicate both verbally and in writing
• May be exposed to angry or irate customers or patients

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Job Description:

Position Summary:

HSL offers enhanced housing with services to seniors residing in its three affordable housing locations and at partner housing sites, aiming to improve the quality of life and support independent living. At its core, enhanced housing with services is a proactive approach wherein resident services staff regularly and actively reach out to each resident to engage with them around their health and wellness, identify areas of need/risk, and provide intensive, individualized case management and support as needed and desired by the resident.

The Nurse Care Manager is a key member of the housing team, working to support residents in living independently and safely for as long as possible by developing meaningful relationships with them and providing holistic support. The Care Manager works closely with other team members to: engage residents in wellness assessments and health education programs, connect residents to needed services, triage resident issues, provide a wide variety of case management tasks including coordinating care for residents returning home from hospital and/or rehab stays, ensure that all interventions are documented and tracked, and partner with community provider organizations.

This is an in-person role, in low-income independent living, 4 different buildings part of Brookline Housing Authority, visiting residents in their units, care coordination, evaluation, referrals, not hands-on.

No nights/weekends/holidays, business hours

Core Competencies:

• Commit to the organization's core values of respect, dignity, and empowerment.

• Able to form collaborative and trusting relationships with residents, families, and other staff.

• Work collaboratively with colleagues, both within and outside the HSL continuum.

• Listen attentively; speak respectfully; maintain confidentiality.

• Provide the highest quality of preparation and presentation.

• Committed to active outreach to residents, including engaging with them in their apartments, during programs, during meals, etc. Being 'out and about', visible and connected.

• Actively promote respect and inclusion for all residents and staff in a multicultural community.

• Have a can-do service mentality.

• Accept responsibility for all tasks assigned.

• Work independently toward achieving program goals

• Partner with the wellness coordinator and the resident services team to provide comprehensive case management services to residents.

• Provide regular preventative outreach to all residents to check in on their needs and overall health, and develop trusting relationships with residents and their families.

• Conduct wellness assessments of residents to determine risk and needs. Actively follow up on all identified needs, including finding resources, making referrals, and ensuring residents are actively engaged in services.

• Evaluate resident medical concerns and support residents with decision making re next steps, e.g., calling PCP, going to urgent care, going to the ED, or seeing a specialist.

• Coordinate with primary care physicians and specialists, hospitals, mental health, and other community providers. Ensure effective communication around changes in status, transitions, and service utilization.

• Active follow-up on all hospitalizations, rehab stays, and emergency room visits. Work with families, hospitals, rehabs, HSL Home Care, and/or VNA, ASAP's and other providers to ensure safe discharges and ongoing services.

• Follow up regularly with at-risk residents to support adherence to health and wellness-related activities, medication,n and treatment plans.

• Conduct and/or coordinate group and individual education sessions on health and wellness, including medication management.

• Track residents with special needs, such as dementia and mental health, and make appropriate referrals.

• Utilize collected data to identify, plan, schedule, and implement focused programs, such as falls prevention.

• Support and educate housing staff members about common medical conditions and how to identify and communicate status changes.

• Participate in resident services team meetings, provider meetings, and individual family meetings.

• Assist residents and family members with transition to other levels of care when needed.

• Assist with specific resident needs such as taking vital signs, educating and assisting with Health Care Proxy and File of Life forms, arranging clinics for vaccines, and arranging other health-focused clinics, supporting residents in preparing for planned surgeries/medical tests.

• Document all work electronically in online software.

Qualifications

• RN and 1 year of experience or LPN and 3 years of experience required. Experience in aging services strongly preferred in community, home health, or long-term care settings.

• 3 years of experience in aging services preferred, home health experience, and dementia care a plus.

• Excellent triage and critical thinking skills are required, as well as the ability to handle difficult situations.

• Must have compassion for and a desire to work with a senior population.

• Excellent organizational and interpersonal skills, including the ability to manage multiple projects simultaneously, work efficiently, and proactively as part of a team.

• Excellent oral and written communication skills, including the ability to communicate with residents, families, and staff in a manner that conveys respect, care, and sensitivity.

• Motivated to learn and flexible/willing to change.

• Professional, proactive, collaborative, conscientious, and results-oriented individual.

• Optimistic demeanor, good intuition, and sound judgment.

• Must be able to collect needed information and document clearly in electronic formats.

• Skills and comfort using Windows, Word, and Excel required.

• Some travel in the Boston metro area for site visits and meetings is required.

• Must be able to lift, push, and pull 25 pounds.

• Must be able to stand, walk, drive, and sit during scheduled work times.

Remote Type

Salary Range:

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

It is all about learning and growing. Our Customer Service Claims Representative role may be a new career for you. There’s a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently. We have new training classes starting every month.

Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.

Work schedules will vary and may include some nights and weekends . Schedules are assigned based on business need. Regularly scheduled shift hours that fall between 6 p.m. and 7 a.m. during the week, or between 6 p.m. Friday and 7 a.m. Monday are eligible for shift premium pay.

We are currently seeking dedicated professionals to work in our San Antonio office as a Customer Service Claims Representative. You will be part of an outstanding contact service center, where you will focus on providing claims service to members regarding the initial contact on all property First Notice of Loss (FNOL) claims. In addition, you will respond to status inquiries from various parties, document reported losses, set appropriate expectations, provide proactive communications, advice, and empathy to our members.

What you'll do:

• Document First Notice of Loss by obtaining relevant information for effective claim investigation. Set up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of role and expectation.

• Create loss reports, describe or verify coverage as appropriate, and initiate the most effective method of damage assessment to assign for file handling.

• Assist with questions regarding the claims process and set expectations for next steps to help ensure claims are effectively resolved and accurately documented.

• Resolve status inquiries and, when appropriate, route to handling adjuster.

• Effectively operate in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems and programs while maintaining an engaging member interaction that occurs across multiple communication channels.

• Apply strong time management skills by closely adhering to assigned work schedule.

• Embrace continuous improvement and development through coaching and collaboration with manager and team members.

• Use strong call management skills by assisting members within a timely manner and limiting non-productive time.

• May assign or initiate emergency services when required on specific claims.

• Support workload surges and catastrophe (CAT) response operations as needed which may include potential weekends, and/or holiday work outside normal work hours.

• Work various types of claim loss notices and inquiries, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or GED

• Ability to provide exceptional customer service for our members by using active listening, verbal, and written communication skills to communicate clearly, professionally, and empathetically.

• Highly developed interpersonal skills to collaborate effectively in a fast-paced team environment.

• Ability to prioritize and multi-task while navigating through multiple business applications.

• Successful completion of a job-related assessment is required.

• May require acquisition and maintenance of insurance adjuster license within 90 days. (USAA provides all materials and licensing fees.)

What sets you apart:

• US military experience through military service or a military spouse/domestic partner

Compensation range: The hiring range for this position is: $43,750 to $45,750

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

It is all about learning and growing. Our Associate Auto Adjuster role may be a new career for you. There’s a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently. We have new training classes starting every month.

Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. Military veterans and spouses are highly encouraged to apply. Work schedules will vary and may include some weekends. Relocation assistance is not available for this position.

We are currently seeking dedicated professionals to work in our Chesapeake, VA office, located at 1341 Crossway Blvd, Chesapeake, VA 23320  as an Associate Auto Adjuster . Your work will focus on adjusting non-injury auto claims and you'll work under supervision to investigate, evaluate, negotiate, and adjust low complexity auto insurance claims presented by or against our members. This will include the end-to-end claims process and settling claims in compliance with state laws and regulations. In this role, you will make a difference to our members as you deliver best in class customer service through setting appropriate expectations, proactively communicating and providing advice to deliver appropriate solutions to the member.

What you'll do:

• Acquire and apply basic knowledge of auto coverages. auto physical damage, and liability, in order to evaluate and settle high volume and low complexity auto claims such as; simple comprehensive and collision (i.e., single vehicle, parked and unoccupied, clear liability), glass, roadside, and rental vehicle coverages for repairable vehicles.

• Resolve claims through proactive problem solving and decision making, within authority guidelines and under direct supervision, while overcoming obstacles, and effectively prioritizing the workload.

• Clearly document thought process including damage evaluation, investigation, negotiation, and settlement decisions.

• Collaborate and set expectations with external and internal business partners to facilitate claims resolution.

• Support members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.

• Acquire and apply a foundational knowledge of Property and Claims (P&C) insurance industry products, and services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.

• Support workload surges and catastrophe (CAT) response operations as needed, including potential evening, weekends, and/or holiday work outside normal work hours.

• May be assigned CAT deployment travel with minimal notice during designated CATs.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or equivalent experience or GED

• Ability to provide exceptional customer service for our members by communicating clearly and professionally using multiple communication channels to process information related to auto claims

• Ability to prioritize and multi-task while navigating through multiple business applications

• Successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire (Candidates that reside in NC but apply to openings in Chesapeake will first become licensed in NC)

• Successful completion of a job-related assessment is required.

What sets you apart:

• US military experience through military service or a military spouse/domestic partner

• Bachelor’s degree

Compensation range: The hiring range for this position is: $49,840 to $51,840

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

It is all about learning and growing. Our Customer Service Claims Representative role may be a new career for you. There’s a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently. We have new training classes starting every month.

Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.

Work schedules will vary and may include some nights and weekends. Schedules are assigned based on business need. Regularly scheduled shift hours that fall between 6 p.m. and 7 a.m. during the week, or between 6 p.m. Friday and 7 a.m. Monday are eligible for shift premium pay.

We are currently seeking dedicated professionals to work in our San Antonio office as a Customer Service Claims Representative. You will be part of an outstanding contact service center, where you will focus on providing claims service to members regarding the initial contact on all property First Notice of Loss (FNOL) claims. In addition, you will respond to status inquiries from various parties, document reported losses, set appropriate expectations, provide proactive communications, advice, and empathy to our members.

What you'll do:

• Document First Notice of Loss by obtaining relevant information for effective claim investigation. Set up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of role and expectation.

• Create loss reports, describe or verify coverage as appropriate, and initiate the most effective method of damage assessment to assign for file handling.

• Assist with questions regarding the claims process and set expectations for next steps to help ensure claims are effectively resolved and accurately documented.

• Resolve status inquiries and, when appropriate, route to handling adjuster.

• Effectively operate in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems and programs while maintaining an engaging member interaction that occurs across multiple communication channels.

• Apply strong time management skills by closely adhering to assigned work schedule.

• Embrace continuous improvement and development through coaching and collaboration with manager and team members.

• Use strong call management skills by assisting members within a timely manner and limiting non-productive time.

• May assign or initiate emergency services when required on specific claims.

• Support workload surges and catastrophe (CAT) response operations as needed which may include potential weekends, and/or holiday work outside normal work hours.

• Work various types of claim loss notices and inquiries, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or GED

• Ability to provide exceptional customer service for our members by using active listening, verbal, and written communication skills to communicate clearly, professionally, and empathetically.

• Highly developed interpersonal skills to collaborate effectively in a fast-paced team environment.

• Ability to prioritize and multi-task while navigating through multiple business applications.

• Successful completion of a job-related assessment is required.

• May require acquisition and maintenance of insurance adjuster license within 90 days. (USAA provides all materials and licensing fees.)

What sets you apart:

• US military experience through military service or a military spouse/domestic partner

Compensation range: The hiring range for this position is: $43,750 to $45,750

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.