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Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Injury Adjuster, you will work within defined guidelines and framework, responsible to adjust non-attorney involved soft tissue bodily injury to include confirming coverage, determining liability, investigating, evaluating, negotiating, defending, and settling claims in compliance with state laws and regulations. Accountable for delivering a concierge level of best in class member service through setting appropriate expectations, proactive communications, advice, and compassion.

This hybrid role requires an individual to be in the office 3 days per week. This position will be based out of the following locations: San Antonio, TX; Chesapeake, VA; Colorado Springs, CO; Phoenix, AZ; and Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Identifies and handles existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Adjusts non-attorney involved soft tissue bodily injury claims, as well as all auto physical damage associated with those claims.

• Identifies, confirms, and makes coverage decisions on soft tissue claims.

• Investigates loss details, determines legal liability, evaluates, negotiates, and arrives at claim settlement within appropriate authority guidelines.

• Clearly documents thought process, investigation, evaluation, negotiation, and settlement decisions.

• Provides advice and sets expectations into next steps to members.

• Collaborates and supports team members to resolve issues and identify appropriate matters for escalation.

• Partners and/or directs vendors and internal business partners to facilitate timely claims resolution.

• Supports workload surges and/or Catastrophe Operations as needed.

What you have:

• High School Diploma or General Equivalency Diploma.

• 1 year of injury adjusting or auto liability adjusting experience to include highly complex vehicle physical damage, such as multi-vehicle, non-owned vehicles, or total loss claims.

• Working knowledge and understanding of the auto claims contract as well as application of case and state laws and regulations.

• Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts.

What sets you apart:

• 2+ years Auto Liability/Casualty adjusting experience to include complex/multi vehicle liability.

• 1 year auto physical damage or total loss experience.

• Ongoing Professional Development with a focus on Insurance.

• Bachelors’ Degree or higher.

• US military experience through military service or a military spouse/domestic partner.

Compensation Range: The salary range for this position is: $57,970 - $103,870.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Our Fintech client is hiring for a highly-organized, service-oriented, and proactive Workplace Experience Coordinator to serve as the operational and cultural anchor across our physical office locations, with primary responsibility for the Dallas HQ.

This role owns the day-to-day workplace experience, ensuring offices operate seamlessly, reflect our client's culture of excellence, and create meaningful experiences for employees, candidates, clients, and visitors. Positioned at the intersection of People Operations, Talent Acquisition, Executive Leadership, Sales & Marketing, and IT, this role blends operational rigor with cultural execution.

The ideal candidate thrives in a fast-paced, high-accountability environment, anticipates needs before they arise, executes with precision, and takes full ownership of both routine operations and special initiatives.

WHAT YOU'LL BE DOING

Office & Facilities Operations — Primary Ownership, Dallas HQ

• Lead day-to-day office management, ensuring all foundational aspects of the workplace are proactively maintained at a high standard
• Serve as primary point of contact — warmly welcoming visitors, candidates, employees, vendors, partners, and executives
• Ensure cleanliness, organization, and overall presentation of the office at all times; identify and resolve issues before escalation
• Proactively order, stock, and maintain office supplies, kitchen inventory, perks, and workspace needs
• Identify opportunities for workplace improvements and propose cost-effective solutions
• Manage seating charts, floor plans, parking assignments, and workspace logistics with real-time accuracy
• Partner with IT to coordinate building access, credentials, and desk setups for new hires, guests, and vendors
• Own relationships with building management and core vendors, holding partners accountable to service standards
• Manage office supply and perks budget — tracking spend and identifying cost-saving opportunities
• Act as POC for deliveries, mail, and vendor coordination
• Coordinate in-office catering for key client, executive, and company meetings
• Proactively research and evaluate new vendors or services to elevate the workplace experience

Global Office Alignment

• Partner with local POCs in Houston, New York, and Kuala Lumpur to ensure a consistent workplace experience with thoughtful local nuance
• Share standards, processes, and best practices to maintain brand consistency and operational alignment
• Provide guidance and coordination support for global workplace initiatives

Culture & Engagement Execution

• Create and maintain birthday displays and recognition boards
• Manage standardized workflows for Life Events and personal milestones across all offices
• Plan and execute thoughtful celebrations (birthdays, parenthood gifts, work anniversaries, milestone events)
• Lead monthly onsite events aligned with company initiatives
• Partner with the Culture Committee and People Team to plan and execute quarterly and all-company events
• Support offsites and cross-office events with logistical precision
• Own swag sourcing, gifting, and first-week logistics for internal events, candidates, and employees
• Help track and manage culture and engagement budgets, flagging variances as needed

Administrative & Executive Support

• Elevate the onsite interview experience in partnership with Talent Acquisition — candidate materials, room setup, hospitality, and executive readiness
• Coordinate travel, hotel bookings, and logistics for candidate visits and employee travel
• Serve as POC for in-office and cross-office visits
• Support executive team travel logistics with discretion and attention to detail
• Manage DocuSign workflows — routing, completion, and archiving of documents
• Support Sales and Marketing with vendor relationships, conference shipments, ordering, tracking, and event logistics
• Assist with ad-hoc conferences and sponsorship events as liaison between Sales and Marketing

WHAT YOU'LL BRING

• 3–6+ years of experience in office management, workplace experience, executive support, hospitality, or People Operations
• Experience in a fast-paced, high-growth, or professional services environment preferred
• Proven ability managing vendors, budgets, and cross-functional coordination
• Bachelor's degree preferred; relevant experience accepted in lieu
• Proactive ownership — anticipates needs, identifies gaps, and acts without waiting for direction
• Strong execution and follow-through — delivers quality work, meets deadlines, closes loops fully
• Exceptional attention to detail across logistics, budgets, vendor coordination, and documentation
• Clear, timely, and professional communication at all organizational levels
• Discretion and maturity when handling sensitive information
• Ability to balance recurring responsibilities with shifting priorities in a fast-paced environment

Necessary Skills

• Strong Personality – Excellent Communication Skills and a Proactive Upbeat Mindset
• Previous Office Admin, Office Coordinator, Office Manager Experience
• Prior Experience Leading Company Internal Communications to Office and Organization

Preferred Skills

• Prior Experience Working with Docusign
• Prior Experience in Hospitality, Travel Bookings, Meeting Planning for Executive
• Experience in Event Planning

Job Overview

Day-to-day duties:

• Lead Day to Day Office Management
• Be the Main Welcoming POC for the Dallas HQ
• Ensure Office is consistent, stocked, proactively assist with items that come up
• POC for all Deliverys and Office Orders
• Coordinate Daily In-Office Lunch Catering
• Member of Culture Team – Maintain event, awards, Birthday, milestone, boards
• Report to Chief People Officer – Work on Projects with her
• Manage DocuSign Workflows

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

JOB TITLE: Patient Account Manager

DEPARTMENT: Membership Billing

REPORTS TO: Mary Evans, Financial Services Manager

SUMMARY:

The Patient Account Manager (PAM) is responsible for helping our physician clients grow and sustain thriving membership practices by ensuring their financial operations run flawlessly. This role serves as a trusted financial partner to physicians, office managers, and patients, delivering accurate billing, timely collections, and proactive financial guidance that directly supports practice growth and patient retention.

This role requires a high degree of personal ownership, discipline, and attention to detail. The ideal candidate thrives in a high-volume, high-accountability environment where their work has a direct impact on the success of the physicians they support. This individual is meticulous with follow-through, proactively improves and automates billing and collection processes, and continuously refines workflows using technology and emerging tools to deliver better, faster service to our clients.

The PAM manages a portfolio of practices with accountability for the following outcomes:

• Protect client revenue: Process and maintain accurate payment information; enforce credit-card-on-file and ACH payment methods versus check
• Expand client revenue: Support membership fee adjustments and manage billing renewals
• Advise on client financial health: Ensure physicians have timely visibility into their practice’s financial position through accurate daily posting and reconciliation; provide physicians with proactive financial guidance and insights that inform practice decisions and support long-term growth

DUTIES AND RESPONSIBILITIES:

• Complete month-end reporting responsibilities, including consolidating data and preparing accurate financial reports.
• Ensure physicians have real-time visibility into their practice’s financial position through accurate daily payment posting and reconciliation. Actively support ongoing automation and system improvements to deliver faster, more reliable service.
• Protect client revenue by driving timely collections with urgency, discipline, and a patient-first approach. Maintain rigorous follow-up cadence, accurate documentation, and clear escalation when needed.
• Conduct patient outreach via phone, text, and email for past-due balances; escalate issues to office managers as appropriate; send non-payment notices within defined timelines.
• Own continuous improvement of billing and collections workflows by identifying manual, repetitive, or error-prone processes and leveraging technology tools to reduce manual work, improve accuracy, and scale operations efficiently.
• Support practice growth by managing membership fee adjustments and billing renewals. Proactively review patient lists and coordinate with physicians, implement requested changes, and identify risks or issues in advance to minimize patient disruption.
• Partner with physicians and office managers to review at-risk accounts and develop clear action plans. Surface issues early and recommend solutions rather than waiting for direction.
• Manage patient payment updates accurately and on time across phone, office, and web-based channels.
• Play a direct role in client practice growth by leveraging and refining the “Save a Patient” protocol. Identify root causes of patient dissatisfaction or potential churn, gather relevant information, and recommend approved retention strategies that help physicians maintain and expand their patient base.
• Perform other related duties as assigned by management.

QUALIFICATIONS:

• Experience in billing, accounts receivable, collections, revenue cycle management, or similar high-volume operational roles strongly preferred.
• Proven ability to manage detailed work accurately under deadlines.
• Comfortable working with systems, data, and new tools; curiosity and willingness to learn are essential.
• Bachelor’s degree preferred.
• Spanish speaking is a plus

CORE COMPETENCIES:

Analytical

• Synthesizes information, analyzes data, and applies judgment to improve outcomes.

Communication

• Communicates clearly and concisely with physicians, patients, and internal stakeholders; presents problems with proposed solutions.

Client Partnership

• Builds trust with physicians and office managers through proactive communication, professional handling of difficult conversations, and a genuine commitment to supporting practice success.

Teamwork

• Prioritizes team success, collaborates effectively, and supports shared goals.

Professionalism

• Demonstrates accountability, reliability, and follow-through under pressure.

Initiative

• Takes ownership, seeks responsibility, and proactively identifies opportunities to improve results.

Judgment

• Makes sound, timely decisions with appropriate escalation when needed.

Planning & Organization

• Manages time effectively, prioritizes work, and maintains disciplined follow-up.

Quality

• Maintains accuracy and thoroughness; proactively prevents errors.

Operational Rigor & Automation Mindset

• Demonstrates exceptional attention to detail and accuracy in high-volume environments
• Actively seeks opportunities to simplify, standardize, and automate workflows
• Comfortable learning and experimenting with new tools and technologies, including AI-enabled solutions

Technical Skills

• Continuously builds systems, processes, and tool proficiency

COMPENSATION AND BENEFITS:

• Hourly compensation, paid bi-weekly
• Bonus potential based on achievement of individual and company targets
• Comprehensive medical, dental, and vision coverage (effective the first day of the month following date of hire)
• Company-paid life and disability benefits
• 401(k) plan with a 4% company match (eligible after 6 months of employment)

OTHER:

• Onsite four days per week (Monday-Thursday) at Specialdocs’ office in Deerfield, IL
• Employment contingent upon successful completion of a background check

Office & House Manager

Location: Austin, TX

Job Type: Full-time

Salary: $20/hr + Bonus + Benefits (based on experience)

About Everyday Dose

Everyday Dose is a super fast-growing wellness brand focused on high-quality functional coffee that support productivity, health, and performance. We operate with a startup mentality, which means fast-paced, dynamic, proactive and innovative, while maintaining a strong focus on efficiency and high standards.

Our Austin HQ reflects our commitment to wellness, featuring a sauna, cold plunge, open workspaces, and a collaborative environment. It's not fancy. The space is very raw and industrial, but there's a unique vibe to it.

We are looking for a highly organized, proactive, and resourceful Office & House Manager to oversee the operations of both our office (2,000 sq. ft.) and personal residence. This is a hands-on role.

Responsibilities Office Management

Office Operations & Facility Management

  •  Oversee and maintain the office space, common areas, and workstations to ensure a clean and functional environment. I.e. clean dishes, take out the trash, vacuum, order snacks, coordinate lunch, etc.

  •  Coordinate with vendors and service providers for maintenance, office improvements, and small repairs.

  •  Manage inventory of office supplies, beverages, and wellness products to keep the space stocked.

  •  Coordinate with cleaner who comes weekly.

  •  Take photos of mail and send to the appropriate team member

Procurement & Expense Management

  •  Order office supplies, wellness products, and miscellaneous items via Amazon, online vendors, and local stores.

  •  Track and submit receipts and invoices to the finance team.

  •  Maintain a monthly expense log for office-related purchases.

IT & Tech Support

  •  Serve as the first point of contact for IT issues at both the office and personal residence.

  •  Fix issues related to WiFi, projector, printers, software, and office devices.

• Setup new team members emails and slack accounts.

House Management (Personal Residence)

Errands & Shopping Coordination

  •  Manage grocery shopping, household supplies, and meal prep coordination.

  •  Ensure the kitchen is stocked with healthy, functional foods that align with lifestyle preferences.

  •  Run personal errands, such as picking up/dropping off items and coordinating deliveries.

Household Maintenance & Project Oversight

  •  Schedule and oversee home repairs, maintenance, and small improvement projects.

  •  Work with service providers for plumbing, cleaning, and general upkeep.

  •  Wash and manage company and personal car

Travel Preparation & Home Organization

  •  Prepare the home before travel (cleaning, organizing, stocking essentials).

  •  Unpack suitcases and reset the home after travel.

  •  Ensure the house remains a low-stress, functional environment while managing frequent travel schedules.

What We’re Looking For

Highly organized & proactive – Anticipates needs before they arise and takes initiative to solve problems.

Strong multitasking skills – Comfortable handling office operations, personal tasks, and troubleshooting IT issues.

Proactive & Anticipatory: Skilled at foreseeing the founder's needs and potential issues, proactively addressing them before they escalate. Initiative-driven in resolving problems and suggesting improvements.

Tech-savvy – Able to handle basic IT troubleshooting and communicate with support teams when needed.

Resourceful & self-sufficient – Able to figure things out, coordinate logistics, and make decisions independently.

Discreet & trustworthy – Comfortable handling confidential information and personal tasks with professionalism.

Determined & Tenacious: Shows a relentless attitude in overcoming obstacles, persistently pursuing solutions and alternatives until a satisfactory outcome is achieved.

Detail-oriented & efficient – Able to juggle responsibilities without dropping the ball.

Requirements

Prior experience in office management, personal assisting, or operations preferred.

Strong problem-solving skills and ability to troubleshoot IT, facilities, and logistics issues.

Ability to order, track, and manage purchases and expenses.

Comfortable lifting, stocking, and organizing office/home supplies.

Valid driver’s license and ability to run errands as needed.

Must be Austin-based and available for in-person responsibilities.

Perks & Benefits

Competitive salary: $20/hr + Bonus

Company Equity

$6000 per year in wellness cash (I.e. massages, gym)

$6000 per year in childcare

401k+ match

Health / Dental Insurance

Access to office wellness perks: Sauna, cold plunge, gym and health-focused workspace.

A dynamic, startup environment with room for growth.

Opportunity to work closely with a Founder & CEO and fast-growing wellness brand.

QASource is a leading provider of software QA and testing services, supporting enterprise and high-growth technology companies. We integrate directly with engineering and product teams to deliver scalable, high-quality testing solutions across automation, manual testing, performance, security, and AI-driven QA.

Our clients expect senior-level partnership, technical fluency, and strategic account leadership.

The Senior Technical Account Manager (Sr. TAM) is responsible for managing and expanding a focused portfolio of strategic, enterprise-level accounts within a defined territory. This role requires ownership of multi-million-dollar revenue targets, executive-level relationship management, and the ability to drive account expansion through consultative, technically informed engagement.

This is not a support role. The Sr. TAM serves as a strategic advisor to Engineering Directors, VPs, CTOs, and QA leadership, ensuring delivery excellence while proactively identifying and executing growth opportunities within existing accounts.

The Sr. TAM will manage a high-touch portfolio of approximately 5–8 strategic enterprise accounts. Success in this role requires disciplined account planning, proactive client engagement, in-person relationship development, and the ability to creatively land and expand business across multiple stakeholders within complex organizations.

Responsibilities:

Account Ownership & Revenue Growth

• Own and manage a multi-million-dollar quota across a defined portfolio of 5–8 strategic enterprise accounts.
• Drive structured and strategic upsell and cross-sell initiatives within existing customers.
• Identify whitespace opportunities across QA, automation, performance, security, and AI-enabled services.
• Close meaningful expansion deals, including engagements of $150K+.
• Develop creative, value-driven approaches to land-and-expand initiatives across Engineering Directors, VPs, and CTO-level stakeholders.
• Partner with delivery leadership to align technical execution with commercial growth objectives.

Executive Relationship Management

• Build and maintain trusted relationships with Engineering Directors, VPs, CTOs, and C-suite stakeholders.
• Conduct regular in-person customer visits within assigned territory.
• Lead in-person Quarterly Business Reviews (QBRs) focused on measurable outcomes, roadmap alignment, and strategic growth opportunities.
• Serve as the executive escalation point for complex delivery or client challenges.

Strategic Account Planning & Execution

• Develop and maintain comprehensive strategic account plans for each assigned customer.
• Maintain clear documentation of stakeholder mapping, growth objectives, expansion pathways, and execution milestones.
• Track progress against defined revenue and relationship goals.
• Execute consistently against a structured path toward growth.
• Demonstrate strong organizational discipline in account tracking, forecasting, and internal coordination.
• Organization, planning rigor, and follow-through are critical success factors in this role.

Technical & AI Fluency

• Maintain broad knowledge of emerging AI technologies and their impact on software quality and engineering workflows.
• Proactively stay current on AI tools, automation advancements, and testing innovations.
• Translate AI-driven opportunities into relevant, business-aligned discussions with engineering stakeholders.
• Position QASource’s AI-augmented testing capabilities in alignment with customer technology strategies.

Technical & Delivery Alignment

• Collaborate closely with QA Managers, Engineering teams, and project leaders.
• Translate technical delivery insights into executive-level business value discussions.
• Proactively identify risks and implement mitigation strategies.
• Ensure seamless integration of QASource services into client engineering environments.
• Demonstrate a practical understanding of how software is built, tested, and released within modern SDLC frameworks.

Required Qualifications:

• 8–10+ years of experience in Technical Account Management, Enterprise Sales, Customer Success, or a related client-facing technical role.
• Proven ownership of multi-million-dollar revenue targets.
• Demonstrated success closing $150K+ expansion or new deals.
• Documented track record of expansion within a focused portfolio of strategic accounts.
• Experience managing a limited book of business (ideally 5–20 accounts; this role will manage 5–8).
• Direct experience working with Engineering Directors, VPs, CTOs, or C-suite stakeholders.
• Technology industry background specifically within software, SaaS, cloud platforms, DevOps, QA, or technical services environments.
• Demonstrated general understanding of the Software Development Lifecycle (SDLC) and how Quality Assurance integrates into development processes.
• Prior experience engaging with engineering, QA, or product teams in a software delivery context.
• Strong executive presentation skills and ability to conduct in-person QBRs.
• Demonstrated ability to creatively mine and expand accounts.
• High level of organization and structured account planning discipline.
• Stable career progression.

Preferred Qualifications:

• Background in QA, software development, DevOps, or technical services environments.
• Familiarity with CI/CD pipelines, automation frameworks, API integrations, performance testing, or AI-enabled testing tools.
• Experience operating within a territory-defined account ownership model.
• Experience in professional services or distributed delivery environments.
• MBA or advanced technical degree (preferred but not required).

Core Competencies:

• Executive presence and professionalism.
• Revenue accountability.
• Strategic account planning and disciplined execution.
• Technical credibility within software engineering environments.
• AI awareness and forward-thinking mindset.
• Consultative, value-based communication.
• Risk identification and mitigation.
• Proactive, structured account leadership.

Why Join QASource:

• Manage a focused portfolio of high-value enterprise technology clients.
• Drive measurable revenue expansion through strategic value creation.
• Partner directly with engineering and executive leadership teams.
• Operate in a technically rigorous, innovation-driven organization focused on quality and long-term partnerships.

Salary Range:

• $110,000 - $120,000 per annum (30% Variable).

Perks:

• Health, vision, and dental benefits.
• 401(k) with company match.
• Paid time off and holidays.
• Wellness programs and professional development opportunities.

About K+Co

Kucerak + Co (K+Co) is a full-service boutique communications agency. With widely recognized industry expertise under its founder, Lauren Kucerak, the agency serves clients across fashion, entertainment, lifestyle, health and wellness, and talent relations.

Here at K+Co, we value our company culture as we are an ambitious, passionate and enthusiastic group dedicated to going above and beyond with our work.

Role Description

This is a full-time, on-site role based in New York, NY.

We are seeking a Junior Account Executive / Account Executive to join our growing team. This role is ideal for a detail-oriented, proactive communicator with a strong interest in media and influencer relations who thrives in a fast-paced, collaborative environment.

Candidates should have 1–4 years of PR or communications experience (agency experience preferred), with opportunities for growth based on experience level.

What You'll Do:

• Lead day-to-day communication with clients; ensure timely delivery of projects; proactively address project gaps and assist as needed; attend and coordinate internal and client-facing meetings and provide actionable next steps
• Participate in the brainstorming of strategic campaign ideas, initiatives, and activities for clients
• Lead, execute and manage multiple client initiatives– anticipate challenges and ensure deadlines are met
• Ensure client requests are fulfilled, delivered on time and are value-producing
• Develop and distribute PR materials including but not limited to; press releases, media alerts, founder bios, PR strategy and proposals
• Provide thoughtful insight and feedback for all client deliverables (i.e. proofreading, fact-checking, competitive research, etc.)
• Lead proactive and opportunistic pitching to market and trade media; develop and expand relationships with key editors.
• Secure coverage in national and regional media across print, digital, broadcast and podcast verticals
• Create PR materials, including press releases, bios, media alerts, pitches and other documents; edit writing and other assignments tasked to junior-level staffers; conduct background research as needed to deliver accurate media-ready assets.
• Proactively network and build relationships with media, influencers and industry tastemakers
• Serve as a reliable point of contact on assigned accounts and support junior workflows when needed
• Collaborate on new business opportunities; attend and actively participate in brainstorms; gather and organize information for proposals, as requested.

What You Bring:

• 2- 4+ years' of relevant PR experience (agency experience is strongly preferred)
• Highly organized, proactive, and comfortable managing multiple priorities
• Strong writer with a sharp eye for detail, tone, and storytelling
• A self-starter who can work both independently and in a high energy, team-oriented atmosphere
• Established relationships with media contacts in the Fashion and Lifestyle space
• Proven track record of market and feature placements
• Interested in design, fashion, lifestyle, culture, or creative industries
• You are a game changer; think outside the box; get the job done; always go above and beyond the expected. 

Why Kucerak + Co.

• Work closely with a small, senior-led team
• Exposure to high-profile, creative clients and top-tier media
• A collaborative, fast-paced boutique environment
• Clear opportunity for growth, responsibility, and skill development

ABOUT THE ROLE

We are hiring a dynamic Lead & Operations Specialist to join our growing family of real estate investment companies in the Kansas City metro area. This is a blended role supporting both our single-family home buying companies (KC Property Group and Happy Home Buyers) and our multifamily management and investment firms (UnitedPoint Communities and UnitedPoint Capital).

The primary function of this position is serving as the Lead & Operations Specialist — the first point of contact for home sellers reaching out to KC Property Group and Happy Home Buyers. You will manage lead intake, build rapport on the phone, qualify opportunities, and help drive deals forward.

The secondary function is supporting office operations at UnitedPoint Communities and UnitedPoint Capital. When lead flow is lighter, your focus will shift to organizing office systems, improving operational workflows, and supporting corporate functions such as HR, AP, data entry, and payroll.

RESPONSIBILITIES

Lead Intake Responsibilities

• Respond to inbound leads within 5 minutes.
• Follow up with leads relentlessly.
• Comfortable managing times of high call volume, including inbound lead intake and outbound follow-up.
• Screen and qualify sellers based on motivation, timeline, and property details.
• Build rapport and handle seller conversations with confidence and professionalism.
• Set appointments and assign follow-ups using our CRM (Podio).
• Stay on top of all seller communications via calls, texts, and emails.
• Send contracts through DocuSign and manage offer flow.
• Analyze comps, run numbers, and determine ballpark offers using MLS.
• Transaction Coordination from initial contact to close -- Track deal progress, coordinate closings, and follow up with title companies to ensure deals close smoothly.
• Participate in negotiations to determine the best disposition strategy for each deal.
• Ensure CRM data is clean, accurate, and up to date.
• Work side by side with the Investment Sales Manager in a support capacity.
• Get 5-star reviews from home sellers after closings.

Office Operations Responsibilities

• Keep the corporate office running smoothly — supplies, calendars, QuickBooks, reminders, and documentation.
• Provide critical back-end support for our multifamily operations and general office environment.
• Create and implement administrative procedures and ensure they are followed company-wide.
• Organize meetings and proactively follow up on next steps and deliverables.
• Maintain company records, HR files, and employee onboarding documentation.
• Assist with accounts payable, payroll preparation, benefits enrollment, and reporting.
• Serve as the go-to resource for helping team members stay organized and on top of systems and processes.
• Support leadership with reporting and meeting preparation.
• Ability to anticipate problems and proactively address them before they become issues.

WHAT WE’RE LOOKING FOR

Lead Intake Traits

• Ability to drive a conversation, think quickly, and remain confident on the phone.
• Comfortable handling rejection and keeping conversations moving.
• Comfortable working in an environment that ebbs and flows based on inbound lead volume. Understands that some weeks are heavy with inbound leads and other weeks require more operational focus — and performs well in both.
• Strong judgment on follow-up timing and willingness to be trained on comping single-family homes.
• Enjoys talking to people and building rapport.
• Relentlessly follows up and wants to play a critical role in converting home seller leads into sales.

Office Operations Traits

• Hyper-organized, detail-oriented, and proactive.
• Loves creating order from chaos — documents, calendaring, processes.
• Takes initiative to solve problems before they become issues.
• Reliable, resourceful, and positive in a team environment.

QUALIFICATIONS

• Experience in office management, customer service, or a related field preferred.
• Strong phone and interpersonal communication skills, yet can also slow down the pace and become analytical.
• Familiarity with CRMs (Podio preferred), Microsoft Office, and basic Excel functions.
• Prior office management, HR, or AP/payroll experience is a plus.
• College degree preferred but not required.

WHO WE ARE

• KC Property Group and Happy Home Buyers are trusted local home-buying companies known for helping homeowners sell quickly, as-is, with no fees or commissions. We’re closing in on 1,000 transactions in the Kansas City Metro and have been in business 10 years! and Communities and UnitedPoint Capital are vertically integrated firms focused on acquiring, managing, and operating high-performing multifamily properties in the Kansas City market. VALUES
  • Positivity – Bring an optimistic, can-do attitude every day.
  • Team Player – Collaborate and support your teammates.
  • Do-It-Now – Be proactive, decisive, and action-oriented.
  • Ambitious – Strive for excellence and continuous growth.
  • Flexible – Adapt to change with confidence and creativity.

  COMPENSATION

  This position offers full benefits and a competitive base salary plus performance-based commissions tied to closed deals and revenue goals.

  APPLY NOW

  If you thrive in an environment that is requires a diverse set of skills, are proactive, organized, and looking for a unique role that blends being a rockstar on the phone, with office management, we want to hear from you!

  • We are an Equal Opportunity Employer. We are committed to providing housing and employment opportunities free from discrimination based on race, color, religion, sex, national origin, disability, familial status, or any other protected class in accordance with federal and state law and follow all Fair Housing guidelines.

Company Background: Penler is a best-in-class multifamily real estate investment, development and asset management firm headquartered in Atlanta, GA. Founded in early 2019, Penler has a transaction volume of over $1.6B across both development and acquisition projects. While looking to continue its managed growth, Penler remains focused on maintaining a strong team culture and pursuing new opportunities for both its investors and employees. 

Job Title: Construction Manager

Job Description: The Construction Manager will work directly with the Managing Director of Development and Construction to support the planning, coordination, and execution of new construction and renovation projects across Penler’s portfolio.

This role will be responsible for project level construction oversight, schedule and cost tracking, quality control, work acceptance, and reporting. The Construction Manager will coordinate with project teams and external partners to ensure projects are executed in accordance with approved plans, schedules, and budgets.

This position is preferably based in Atlanta, GA and requires travel throughout the Southeastern United States.

General Responsibilities:

·      Work closely with the Managing Director of Development and Construction on construction planning, execution, and oversight for new construction and renovation projects from preconstruction through closeout

·      Coordinate with architects, engineers, contractors, and consultants to ensure alignment with scope, schedule, and budget

·      Proactive issue resolution and drive informed decisions

·      Support budget tracking, forecasting, and change management

·      Coordinate quality control efforts, including site observations, inspections, and work acceptance

·      Contribute to the improvement of construction execution and reporting processes

·      Maintain a high standard of professionalism in all internal and external interactions

Specific Duties & Responsibilities:

        Construction Oversight

·      Monitor construction progress, field activities, and open issues across projects

·      Proactively identify risks, conflicts, or deviations and escalate with options and recommended actions

·      Review pay applications for accuracy and consistency with work in place and support timely processing and payment

        Schedule & Cost Control

·      Assist in analyzing, developing, and maintaining project schedules

·      Monitor sequencing constraints, schedule impacts, and recovery plans

·      Support budget tracking, forecasting, and change management

        Quality Control, Testing & Work Acceptance

·      Perform site observations and inspections to verify work conforms to contract documents, approved submittals, and applicable codes

·      Coordinate third-party testing and inspections, including scheduling, documentation, and follow-up on results

·      Proactively track, document, and follow through on quality issues, deficiencies, and non-conforming work

·      Support substantial completion, punch-out, and final acceptance of work

·      Assist with close-out documentation, warranties, and record drawings

        Reporting & Communication

·      Prepare and maintain best-in-class professional project reporting for internal leadership and external Limited Partners

·      Ensure consistency and accuracy across reporting

·      Proactively anticipate information needs and prepare concise, executive-ready materials

·      Maintain clear documentation of approvals, milestones, and acceptance status

Qualifications:

·        Bachelor’s degree in Construction Management, Engineering, or related field

·        3+ years of experience in multifamily construction

·        Experience with site work and early-phase construction activities preferred

·        Strong working knowledge of multifamily building systems

·        Demonstrated experience with quality control, inspections, punch lists, and work acceptance

·        Experience preparing professional project-level reporting

·        Strong understanding of construction schedules, cost controls, and contract administration

·        Proficiency in Microsoft Excel and other Microsoft Office applications; experience with construction management software preferred (ex: Procore, MS Project, etc)

·        Self-starter with a strong sense of ownership, proactive mindset, and attention to detail

·        Strong verbal and written communication skills

·        Preferably located in Atlanta or near-term relocation to Atlanta

·        Ability and willingness to travel throughout the Southeastern U.S.