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French Customer Service Agents
Salary not disclosed
Nashville 4 days ago
Job Title: French Customer Service Agents.

Location: Nashville, TN (Onsite) Shift: 1st Shift (Standard hours) Pay Rate:$34/hr Need to Speak French Job Responsibilities Ensures the resolution of complex and high-priority customer issues, coordinating with internal teams to deliver comprehensive and timely solutions.

Utilizes advanced analytics to monitor and evaluate agent performance, preparing detailed reports to drive data-informed decision-making and coaching.

Possesses the ability to remove entitlement roadblocks when the quotes team is not available and assists customer service manager with agent feedback and coaching.

Coordinates with workforce management on agent tardies and absences and uses knowledge, tools, and applications simultaneously to quickly connect care providers with solutions.

Analyzes and interprets customer feedback to identify systemic issues, recommending strategic improvements to enhance overall service quality, working under limited supervision.

Develops and implements advanced troubleshooting procedures for challenging technical problems, ensuring effective and efficient resolutions.

Provides support to customers on a range of sophisticated product and service inquiries, leveraging in-depth knowledge and experience.

Utilizes advanced analytics to monitor and evaluate service metrics, preparing detailed reports to drive data-informed decision-making.

Executes training programs for both customers and internal teams, focusing on complex service issues and advanced product features.

Reviews and validates high-impact service requests and orders, ensuring precision and accuracy in processing and execution.

Executes customer experience initiatives by proactively identifying and addressing potential service gaps and areas for improvement.

Guides junior team members, providing advanced training and support to develop their skills and improve their handling of complex issues.

Drives continuous improvement efforts by leading initiatives to refine service protocols, integrate new technologies, and enhance customer interactions.

Requirements Minimum required Education: High School Diploma, Vocational Education Minimum required Experience: Minimum 2 years of experience in Customer Success, Customer Service, Customer Support or equivalent.

Preferred Skills Preferred Education: Bachelor's Degree or equivalent Preferred Experience: 3-5 years of Customer Service experience Skills: Data Analysis & Interpretation, Root Cause Analysis (RCA), Troubleshooting, Customer Relationship Management (CRM) Software, Microsoft Office, Data Entry, Documentation & Reporting, Administrative Support, Escalation Management, Customer Response Management, Customer Satisfaction Techniques, Customer Service Software, Technical Support
Not Specified
French Customer Service Agent
🏢 Axelon Services Corporation
Salary not disclosed
Nashville 4 days ago
Job Title: French Customer Service Agent Location: Nashville, TN Need to speak French Job Responsibilities: Ensures the resolution of complex and high-priority customer issues, coordinating with internal teams to deliver comprehensive and timely solutions.

Utilizes advanced analytics to monitor and evaluate agent performance, preparing detailed reports to drive data-informed decision-making and coaching.

Possesses the ability to remove entitlement roadblocks when the quotes team is not available and assists customer service manager with agent feedback and coaching.

Coordinates with workforce management on agent tardies and absences and uses knowledge, tools, and applications simultaneously to quickly connect care providers with solutions.

Analyzes and interprets customer feedback to identify systemic issues, recommending strategic improvements to enhance overall service quality, working under limited supervision.

Develops and implements advanced troubleshooting procedures for challenging technical problems, ensuring effective and efficient resolutions.

Provides support to customers on a range of sophisticated product and service inquiries, leveraging in-depth knowledge and experience.

Utilizes advanced analytics to monitor and evaluate service metrics, preparing detailed reports to drive data-informed decision-making.

Executes training programs for both customers and internal teams, focusing on complex service issues and advanced product features.

Reviews and validates high-impact service requests and orders, ensuring precision and accuracy in processing and execution.

Executes customer experience initiatives by proactively identifying and addressing potential service gaps and areas for improvement.

Guides junior team members, providing advanced training and support to develop their skills and improve their handling of complex issues.

Drives continuous improvement efforts by leading initiatives to refine service protocols, integrate new technologies, and enhance customer interactions.

Requirements: Minimum required Education: High School Diploma, Vocational Education Minimum required Experience: Minimum 2 years of experience in Customer Success, Customer Service, Customer Support or equivalent.

Minimum required Certification: N/A Preferred Skills: Preferred Education: Bachelor's Degree or equivalent Preferred Experience: 3-5 years of Customer Service experience Preferred Certification: N/A Skills: Data Analysis & Interpretation, Root Cause Analysis (RCA), Troubleshooting, Customer Relationship Management (CRM) Software, Microsoft Office, Data Entry, Documentation & Reporting, Administrative Support, Escalation Management, Customer Response Management, Customer Satisfaction Techniques, Customer Service Software, Technical Support
Not Specified
Injury Adjuster - Proactive, member-focused service delivery (CHESAPEAKE)
🏢 Usaa
Salary not disclosed
Chesapeake, VA 2 days ago

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Injury Adjuster, you will work within defined guidelines and framework, responsible to adjust non-attorney involved soft tissue bodily injury to include confirming coverage, determining liability, investigating, evaluating, negotiating, defending, and settling claims in compliance with state laws and regulations. Accountable for delivering a concierge level of best in class member service through setting appropriate expectations, proactive communications, advice, and compassion.

This hybrid role requires an individual to be in the office 3 days per week. This position will be based out of the following locations: San Antonio, TX; Chesapeake, VA; Colorado Springs, CO; Phoenix, AZ; and Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

  • Identifies and handles existing and emerging risks that stem from business activities and the job role.

  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

  • Follows written risk and compliance policies, standards, and procedures for business activities.

  • Adjusts non-attorney involved soft tissue bodily injury claims, as well as all auto physical damage associated with those claims.

  • Identifies, confirms, and makes coverage decisions on soft tissue claims.

  • Investigates loss details, determines legal liability, evaluates, negotiates, and arrives at claim settlement within appropriate authority guidelines.

  • Clearly documents thought process, investigation, evaluation, negotiation, and settlement decisions.

  • Provides advice and sets expectations into next steps to members.

  • Collaborates and supports team members to resolve issues and identify appropriate matters for escalation.

  • Partners and/or directs vendors and internal business partners to facilitate timely claims resolution.

  • Supports workload surges and/or Catastrophe Operations as needed.

What you have:

  • High School Diploma or General Equivalency Diploma.

  • 1 year of injury adjusting or auto liability adjusting experience to include highly complex vehicle physical damage, such as multi-vehicle, non-owned vehicles, or total loss claims.

  • Working knowledge and understanding of the auto claims contract as well as application of case and state laws and regulations.

  • Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts.

What sets you apart:

  • 2+ years Auto Liability/Casualty adjusting experience to include complex/multi vehicle liability.

  • 1 year auto physical damage or total loss experience.

  • Ongoing Professional Development with a focus on Insurance.

  • Bachelors’ Degree or higher.

  • US military experience through military service or a military spouse/domestic partner.

Compensation Range: The salary range for this position is: $57,970 - $103,870.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

 

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

 

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

 

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Not Specified
Real Estate Sales Agent
✦ New
Salary not disclosed
Truckee, CA 1 hour ago
Job Description

Job Description

Elevate Your Real Estate Career with The Culbertson Gray Group!

Join our team where licensed agents are empowered to thrive with unwavering support and strategic growth opportunities.

Our vibrant team excels with robust systems, daily mentorship, and essential tools crafted for your success. Licensed professionals flourish in our performance-driven environment.

We prioritize streamlined processes, consistent lead generation, and state-of-the-art tools to help you close more deals and achieve lasting success.

Why Choose The Culbertson Gray Group?

Access to Genuine Opportunities — Benefit from motivated buyer and seller leads via Zillow Flex, allowing you to focus more on client interactions and less on prospecting.

Comprehensive Support from Day One — Our training and leadership team provides direct assistance, intuitive marketing tools, and prompt responses to your queries.

Focus on Client Engagement — We handle backend tasks, enabling you to concentrate on client relationships and efficient closings.

Effective, Proven Training — Learn straightforward, impactful strategies to enhance client communication and increase conversion rates.

Ideal Candidate Profile:

1. Full-time agents with a positive outlook. If you're focused and open to coaching, you'll excel here.
2. Individuals passionate about helping others succeed. If you enjoy guiding clients and solving challenges, this is your place.
3. Team-oriented professionals. We foster a culture of idea-sharing, mutual support, and celebrating achievements.

Your Responsibilities as a Culbertson Gray Group Agent:

1. Diligently follow up to ensure no lead is overlooked.
2. Listen attentively to client needs and guide them clearly through the process.
3. Engage directly with buyers and sellers, offering expert advice.
4. Conduct home showings and tours for motivated clients ready to act.
5. Manage paperwork and timelines efficiently to keep transactions on track.
6. Expand your personal network through strategic, consistent outreach.
7. Stay informed on market trends to provide current, relevant advice.

Qualifications:

1. Active real estate license.
2. Proficiency with technology and a willingness to learn new systems.
3. Clear communication skills—calls, meetings, and negotiations are integral to the role.
4. Self-motivation and persistence. We seek agents who are proactive and driven.
5. Strong time management and organizational skills to ensure personal and team success.

We are always on the move. If you're ready to advance and achieve more, let's connect and explore this exciting opportunity.

Job Type:

Full-time

Pay:

$48,226.91 - $196,492.21 per year

Benefits:

Flexible schedule

Schedule:

Monday to Friday

Self-determined schedule

Weekend availability

Supplemental pay types:

Bonus pay

Commission pay
Not Specified
Investment Real Estate Acquisition Agent (Licensed)
Salary not disclosed
San antonio, TX 2 days ago


Investment Real Estate Acquisition Agent (Licensed)

San Antonio, TX - Central
Texas San Antonio - Central /
Agent /
Hybrid
Apply for this job
Are you a motivated professional with 2+ years in residential real estate? Can you spot potential in homes needing a little TLC? Are you familiar with or eager to learn ARV, BRRRR, and Wholesaling?

New Western

is seeking dedicated

Acquisition Agents

to join our award-winning team. Leverage your expertise to identify lucrative opportunities in today's competitive investment real estate market, where rising interest rates arent a limiting factor, and the demand continues to grow.
Watch More About What A New Western Acquisition Agent Does.

Fueling Your Success at New Western





    • Leverage Our Resources:

      Benefit from our powerful purchasing capabilities and gain access to valuable leads, time-tested wholesale relationships, and proprietary software. Its all geared towards helping you stand out and acquire valuable properties.



    • Achieve More, Together:

      Averaging over 29 transactions annually, our agents are always on the move. Enjoy faster closing times, quicker commission payouts, and increased volume, backed by our proactive in-house marketing team, a robust network of sales agents, and an unparalleled infrastructure.



    • Learn and Grow:

      Access a robust library of on-demand and live learning sessions via New Western University. We believe in nurturing talent and fostering your professional growth.



    • Flexible Autonomy:

      Work as an independent contractor with the freedom to work your way and define your path to success.




What You Need to Excel





    • Strategic Mindset:

      Ability to analyze market data and trends.



    • Negotiation Prowess:

      Natural dealmaking and strong negotiation skills.



    • Accountability:

      Willingness to take ownership of your work and results.



    • Skilled Communication:

      Polished communicator with a knack for interpersonal connections.




Key Considerations





    • Licensure

      : Requires an

      active real estate license

      based on your work location.



    • Compensation Plan:

      Similar to most licensed real estate agents, this position is an

      independent contractor (1099)

      role, with 100% commission-based earnings. On average, agents earn

      $93,000

      in commission, with high-performing agents making over

      $160,000

      in their first year and well over

      $450,000

      annually in subsequent years.




About New Western

We're not just any real estate company. Were on a mission to redefine real estate investing, making it more accessible for everyone. With a presence in many major cities, we connect over 200,000 investors with sellers, leading to the rehabilitation of homes.
Our track record speaks for itself we buy a home every 13 minutes. We provide fresh starts for sellers, exclusive options for investors, and affordable housing solutions for buyers.

Award-Winning Team & Culture

Thanks to our thriving culture and dedicated team, were a

Glassdoor Best Place to Work for 2023 and 2024

. Take a peek behind the scenes and see what its like working with us at


.
Ready to elevate your career? Apply today!
#cb PM20 #LI-LM1
Apply for this job
Not Specified
Investment Real Estate Sales Agent
🏢 New Western
Salary not disclosed
Indianapolis, IN 2 days ago


Investment Real Estate Sales Agent

Indianapolis, IN
Indiana Indianapolis /
Agent /
Hybrid
Apply for this job
Are you a results-driven individual with an entrepreneurial itch? If you're more about building a business than just having a job, we want you on our team!
At

New Western

, our clients are investors looking to find the next great property for their portfolio. To deliver on your goals as a

Sales Agent

, youll need to enthusiastically embrace cold calling, networking, and engaging in virtual or face-to-face meetings to deliver results.

Fueling Your Success at New Western





    • Accelerated Growth:

      Outpace your peers with unparalleled growth in your first year.



    • Exclusive Inventory:

      Benefit from inventory selling 31% below new builds post-rehab.



    • Achieve More, Together:

      Enjoy faster closing times, quicker commission payouts, and increased volume, backed by our proactive in-house marketing team and an unparalleled infrastructure.



    • Learn and Grow:

      Access a robust library of on-demand and live learning sessions via New Western University. We believe in nurturing talent and fostering your professional growth.



    • Flexible Autonomy:

      Work as an independent contractor with the freedom to work your way and define your path to success.




What You Need To Excel





    • Grit:

      Competitive, resilient and driven with a closer mentality (even if you lack real estate experience).



    • Negotiation Prowess:

      Natural dealmaking and strong negotiation skills.



    • Accountability:

      Willingness to take ownership of your work and results.



    • Skilled Communication:

      Polished communicator with a knack for interpersonal connections.




Key Considerations





    • Licensure

      : Requires an

      active real estate license

      based on your work location. If you dont have one yet, dont worry! Well guide you on obtaining yours once we start our conversation.



    • Compensation Plan:

      Similar to most licensed real estate agents, this position is an

      independent contractor (1099)

      role, with 100% commission-based earnings. On average, agents earn

      $93,000

      in commission, with high-performing agents making over

      $160,000

      in their first year and well over

      $450,000

      annually in subsequent years.




About New Western

We're not just any real estate company. Were on a mission to redefine real estate investing, making it more accessible for everyone. With a presence in many major cities, we connect over 200,000 investors with sellers, leading to the rehabilitation of homes.
Our track record speaks for itself we buy a home every 13 minutes. We provide fresh starts for sellers, exclusive options for investors, and affordable housing solutions for buyers.

Award-Winning Team & Culture

Thanks to our thriving culture and dedicated team, were a

Glassdoor Best Place to Work for 2023 and 2024

. Take a peek behind the scenes and see what its like working with us at


.
Ready to take your career to the next level? Apply today!
pm20 #LI-RO1
Apply for this job
Not Specified
Real Estate Agent
✦ New
Salary not disclosed
Farmington, CT 1 day ago

Job Description

The Real Estate Agent is the front line player in any Real Estate company. By networking and communicating with hundreds of individuals, Real Estate Agents facilitate housing transactions within their own communities. Due to the autonomous nature of the career field, an opportunistic and proactive attitude is needed for success in the Real Estate Agent career field. The Real Estate career field is best suited to driven, independent, and achievement focused individuals.

Real Estate Agents earn commission on each transaction they make. This means that your earning can be an product of the time you put in. As you facilitate more transactions, you earn more compensation. Real Estate Agents who excel can earn over $100,000 a year after they've built a client base. The more work you put into establishing a client base, the more money you will earn.

Regulatory Notice: While a real estate license is not required to apply, you must obtain a real estate license before officially being hired. To earn a real estate license you will need to complete real estate classes (online or in-person) offered by an accredited learning institution and pass a state licensing exam. To learn more about the real estate licensing process, apply now and our recruiting team will provide additional details.

Job Responsibilities

* Interact with customers via phone, email, and social media

* Advise contacts on the state of the real estate market

* Collect and distribute information concerning the need to buy or sell real estate

* Answer questions about contracts and terms of sale

* Utilize computer technology to manage a database of customers and prospects

* Assist potential clients with financial decisions concerning real estate

* Resolve conflicts that arise during the purchase or sale of real estate property.

About Berkshire Hathaway HomeServices NE Properties

Berkshire Hathaway HomeServices New England and Westchester Properties is a leading real estate brokerage firm with over 1,500 real estate agents in Connecticut, Rhode Island, and Westchester County. We are the premiere real estate firm in the Northeast. Whether residential, commercial, corporate relocation, equestrian or waterfront living, our company and agents are local market experts committed to providing exceptional service to our clients.

Working Here

At Berkshire Hathaway HomeServices New England, New York and Westchester Properties, we are passionate about what we do and strive to be the best real estate service provider in the Northeast. It is our commitment to offer the best support, tools, programs and technology to our Sales Executives, enabling you to provide outstanding service to your clients and build your business. Our core values, service philosophy, innovative technology and most importantly, our people, are what make us the leader in the areas we serve.

Our Equal Opportunity Promise

We are committed to fair hiring practices and operate as an equal opportunity employer. We do not discriminate on the basis of race, sexual orientation, age, marital status, religion, or nation of origin. We pride ourselves as being exceptional leaders and members of our community and we're committed to treating all our potential employees with the same level of care and respect.

Industry

Real Estate

Not Specified
Air and Ocean Import Agent
✦ New
Salary not disclosed
Billerica, MA 1 day ago

Import Agent II


Our client is a leading global 3PL supply chain logistics company consistently offering innovative supply chain management, freight forwarding, warehousing and distribution services. They are dedicated to a culture of continuous improvement, ensuring everyone who works with them is committed, connected and creative in making them the world’s preferred choice.


Role Summary:

As an Import Agent you will be responsible for "breaking apart" consolidated freight shipments imported into the US via ocean or air carriers.


As Import Agent you will be engaged in the preparation of files, distribution of documents, and collection of funds associated with the breakdown (break bulk) of import consolidations.


Key Responsibilities:

  • Efficient "break down" of consolidated freight shipments imported into the US – Compiling master airway bills and breaking down consolidation into house airway bills. Verify system generated information with actual documents and ensure accuracy.
  • Maintain files: enter file data, including but not limited to -- opening the file, entering and updating online system with applicable data elements, billing the file, issuing applicable forms and documents, and closing the file
  • Communicate clearly, timely and effectively with overseas offices, agents, customers and domestic vendors – notify arrival of shipments, distribute documentation, track movement of shipment from origin to destination which may involve arranging release and delivery at destination according to customer requirements, proactively communicate status of shipments and process “exceptions” (shipments on delayed flights, split shipments etc.)
  • Handle accounting processes as they apply to the break bulk department - prints invoices for HAWB amends incorrect air freight rates, transfer fees; revises prepaid/collect charges , files claims in case of damaged goods .
  • Perform other duties and projects as assigned.


Qualifications:

High School Diploma and or GED, plus three to five years of experience in an import department of a freight forwarder or customhouse broker.


If you have suitable experience please apply using the link provided for a prompt reply.

Not Specified
Sales Agent Opportunity – The Curtin Team (Roswell, GA)
✦ New
Salary not disclosed
Roswell, GA 1 day ago

The Curtin Team is growing and looking for a motivated, professional Sales Agent to join our established and highly respected real estate team. Built on a foundation of strong systems, proactive communication, and exceptional client service, The Curtin Team has successfully closed more than 2,000 transactions. Our focus is on consistency, relationships, and doing business the right way.

Who This Role Is For

  • A licensed real estate agent with sales experience
  • A self-starter who values structure, accountability, and teamwork
  • Someone who takes pride in client service and clear communication
  • An agent looking for stability, support, and room to grow within a strong team

What We Provide

  • Established brand with lead opportunities
  • Administrative, marketing, and operational support
  • Proven systems and processes to help you focus on selling
  • Mentorship and collaboration from experienced leadership
  • A professional, low-drama team environment

What You’ll Do

  • Represent buyers and sellers with confidence and care
  • Convert and manage leads using team systems
  • Work collaboratively to deliver an excellent client experience
  • Build a sustainable business within the team structure

The Curtin Team

We’re selective about who we bring on. Our agents value professionalism, teamwork, and long-term relationships over quick wins. The Curtin Team, established in 2001 and based in Roswell, GA, is an award-winning, top-ranking real estate team with over 2,000 clients served. Brokered by Keller Williams Realty Consultants Roswell Market Center with a stand-alone Team office on Canton Street in the heart of Historic Roswell. Joanne's dedication to community service inspired the creation of Curtin Team Cares, a non-profit organization providing local support. The Curtin Team is committed to delivering exceptional results while fostering relationships and contributing to the local community.


Not Specified
Licensed Property & Casualty Insurance Agent - Customer Support (SAN ANTONIO)
🏢 Usaa
Salary not disclosed
San antonio, TX 4 days ago

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

It is all about learning and growing.

 

Our Licensed Insurance Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month.

 

Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.

 

For new hires starting in March, April, and May we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment.

 

We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our San Antonio office at 9800 Fredericksburg Rd, San Antonio, TX 78288. This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month.

 

As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members’ financial security.

What you'll do:

  • Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels.

  • Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.

  • Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs.

  • Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.

  • Maintain required Property & Casualty (P&C) licenses and state registrations.

  • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

  • High School Diploma or GED equivalent

  • Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed

  • 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience

  • Ability to prioritize and multi-task, including navigating through multiple business applications

 

What sets you apart:

  • US military experience through military service or a military spouse/domestic partner

  • Prior experience in a fast-paced contact center environment

 

Training Schedule: Monday - Friday

8hr shift within the hours of 8:00 AM – 6:00 PM Local Time

USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members.

Work Schedule:

All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need.

Compensation range: The hiring range for this position is: $46,370 - $48,870.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

 

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

 

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

 

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Not Specified
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