Priority Mail Prices Usps Jobs in Usa

POSITION SUMMARY

The Lead Postal Affairs & Logistics role is responsible for leading the postal team in developing,

implementing, and managing the company’s postal processes to optimize efficiency, reduce postage and handling costs, and establish a competitive mail service operation for all company sites and its clients. This role will stay abreast of the latest technology and postal changes and become the in-house subject matter expert in this area. This individual will promote continuous improvement while working alongside team members, increasing the company’s expertise in postal affairs. This role will also oversee procurement functions developing vendor relationships securing competitive pricing for both production and postal needs.

ESSENTIAL JOB FUNCTIONS

POSTAL

• Research and propose cost-effective postal process improvement projects and postal saving

campaigns.

• Collaborate with department members to identify and implement process improvements and propose postal cost saving measures for internal and external clients

• Serve as the subject matter expert for UPS, FedEx, and USPS systems, postal processing software,

presorting, and foreign mail workflow.

• Lead department in integration of internal management information systems relating to

inventory and postal functions

• Act as subject matter expert on postal regulations and accountable for documenting and educating all affected departments

• Serve as main point of contact when negotiating service agreements / best pricing with vendors

and make recommendations to management

• Oversee postal promotions ensuring successful implementation and maintaining project plan

for each

• Train internal teams on postal processes and compliance, ensuring maximum efficiency and cost

savings.

• Oversee collection of postal metrics and mailing analyses

• Mentor and act as backup for all team functions

• Perform other duties as assigned

PROCUREMENT

• Oversee identification of prospective suppliers, negotiation of favorable pricing and

contract terms and creation supplier performance metrics and reporting.

• Oversee submission and management of orders with external suppliers, establishing reorder point and reorder quantity guidelines.

• Collaborate with team members and oversee communication and timeliness of order process

QUALIFICATIONS

EDUCATION

• Minimum Required: Bachelor’s degree in business, accounting, or related field.

EXPERIENCE:

• 5-7 years of related postal or procurement field experience.

• Proficient in Microsoft Office Suite of products and experience with mail processing

software.

KNOWLEDGE & SKILLS

• Excellent organizational, presentation, and communication skills, as well as attention to

detail.

• High integrity and ability to maintain confidentiality.

PHYSICAL EFFORT

• Required to perform basic functions typically employed in an office setting.

• Prolonged periods sitting at a desk and working on a computer.

WORK ENVIRONMENT

• Office Setting: Standard, climate-controlled office environment.

• Production Facility: Moderate noise level in shipping and production areas.

FUNCTIONAL PURPOSE:

Manages, grows, and retains revenue among assigned portfolio of mid-sized Field Sales accounts within set geographic territory. Executes comprehensive end-to-end account management and sales process for assigned accounts and new customers within target revenue segment to achieve sales goals, including conducting in-person visits to close sales with new and existing customers.

DUTIES AND RESPONSIBILITIES:

1. Manages portfolio of accounts within assigned territory and target revenue segment.

2. Executes end-to-end sales process for accounts in target revenue segment, focusing on mid-market sales opportunities within geographic area; provides feedback to management to improve processes and identify new or emerging business trends.

3. Utilizes customer intelligence and market/industry research to assess revenue potential and develop a pipeline of potential new customers, focused on high-value opportunities within target revenue segment and assigned geographic territory. Generates and prequalifies sales leads and prospects through activities such as cold calling, networking, research, referrals, distributing product information,writing proposals, and visiting current and potential customers. Receives and follows up on sales leads from various USPS lead sources.

4. Collaborates cross-functionally with key stakeholders accountable for customer contracts and pricing, customer onboarding and integration, customer care and support, and operational execution to address customer needs involving onboarding/integration, transportation, equipment or unique processing requirements.

5. Participates in the execution of pricing agreement development plans as needed; provides assistance to develop solutions customized to specific business needs.

6. Conducts formal and informal in-person customer visits, phone calls, emails, and other communications with new prospects and existing customers to sell USPS products and services within the assigned geographic territory to achieve sales and revenue retention goals. Conducts negotiations and executes agreements at the customer’s place of business.

7. Develops effective working relationships with multiple existing and potential business customers by learning the needs of the business and meeting those needs. Facilitates conversations with all prospective decision makers that are authorized to order or commit the company to utilizing postal shipping and mailing services products.

8. Maintains, tracks, and reports on customer information, account management/sales activities, and projected revenue using a customer relationship management system to enhance USPS visibility to the end customer’s needs and to promote accurate revenue and sales reporting.

SUPERVISION: District Sales Manager

REQUIREMENTS:

1. Possession of or ability to obtain a valid state driver's license to operate a motor vehicle.

2. Ability to execute end-to-end sales process and perform account management duties within a defined geographic territory to meet customer business requirements.

3. Ability to translate market feedback from customers into actionable insight and provide recommendations for new product offerings or solutions.

4. Ability to convene and collaborate with appropriate cross-functional teams to develop solutions based on documented customer needs.

5. Ability to communicate orally and in writing at a level sufficient to develop effective working relationships with existing and potential business customers and satisfactorily interact with sales management and other related stakeholders including third-party vendors.

6. SPECIAL CONDITION: Willingness to travel frequently within assigned territory as necessary to close sales

The Executive Assistant provides comprehensive administrative, organizational, and operational support across the enterprise, with primary executive support to the President/CEO and functional alignment with the VP of Culture, Learning & Development. This role is responsible for ensuring smooth daily operations of the corporate office, coordinating executive activities, and supporting compliance, records management, office services, and cross-functional administrative needs.

The Executive Assistant serves as a key point of coordination for internal teams, external partners, and visitors, while maintaining professionalism, confidentiality, and operational efficiency.

Principle Duties and Responsibilities:

Executive & Leadership Support

• Maintain and coordinate the President/CEO’s calendar, meetings, and scheduling priorities
• Organize and support executive and Board meetings, including agendas, materials, room setup, and catering
• Coordinate executive communications, correspondence, and document preparation
• Organize, maintain, and update customer, competitor, and executive files
• Scan, file, and manage executive records and business cards

Office Administration & Operations

• Coordinate meeting logistics including rooms, refreshments, catering, and post-meeting cleanup
• Answer and route incoming calls; greet visitors and direct them appropriately
• Monitor front desk activity, deliveries, and package distribution
• Order and manage office, kitchen, and mailing supplies
• Maintain general office organization, conference rooms, and common areas
• Open, sort, scan, and distribute incoming mail; prepare outgoing and certified mail
• Prepare and manage FedEx and USPS shipments

Legal, Compliance & Records Support

• Prepare and process NDAs, legal forms, credit applications, and compliance documents
• Coordinate legal billing approvals and routing to Accounts Payable
• Maintain corporate records, entity filings, licenses, and regulatory documentation for all subsidiaries
• Prepare annual and biennial filings including business entity reports, tax exemption forms, DOT filings, and related documentation
• Organize and maintain both digital (SharePoint) and physical corporate files
• Obtain and maintain Notary Public certification; notarize documents as requested

Vehicle, Travel & Credential Coordination

• Coordinate pool and company vehicle usage, documentation, mileage tracking, and renewals
• Process new vehicle registrations, titles, plates, and compliance documentation
• Maintain passport records, monitor expiration dates, and assist with renewals
• Support executive and business travel documentation needs as required

Facilities & Vendor Coordination

• Coordinate routine vendors and service providers (office services, shredding, uniforms, equipment, etc.)
• Sign and review routine vendor documentation as authorized
• Monitor office equipment and facilities needs and coordinate service requests

Additional Responsibilities

• Assist with special projects and cross-functional administrative initiatives
• Support Culture, Learning & Development activities as requested
• Perform other duties as assigned to support organizational effectiveness

Knowledge, Skills, and Abilities

• Strong organizational and time-management skills with high attention to detail
• Excellent written and verbal communication skills
• Ability to handle confidential information with discretion and professionalism
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) and document management systems
• Strong interpersonal skills with the ability to interact effectively across all levels of the organization
• Ability to manage multiple priorities in a fast-paced environment

Education and Experience Requirements:

• High school diploma required; additional education preferred
• Minimum of 5 years of experience in an executive assistant or professional administrative role
• Experience supporting senior leadership and managing complex administrative responsibilities

Paralegal or Legal Administrative Assistant preferred.

ON SITE IN MIAMI, FL 5X A WEEK

Job Description

Position: Office Services Coordinator

Primary Duties and Responsibilities:

Mail Room

• Incoming overnight and ground package deliveries

Responsible for receiving, scanning and distributing all packages received daily, on a timely manner. The Office Services Administrator will also be held responsible for obtaining signatures for all overnight packages being delivered.

• Incoming US Mail

Responsible for receiving and distributing all US mail the same day it is received. The Office Services Administrator will also be held responsible for obtaining signatures for all Parcels and USPS priority packages being delivered.

• Interoffice Mail

Responsible for pickup and delivery of interoffice mail

• Overnight shipments

Responsible for daily overnight shipments to divisions based on set scheduled.

• Courier Services

Responsible for receiving and distributing incoming deliveries from local courier services.

• Outgoing Mail

Pickup up outgoing mail, including overnight mail, throughout the campus and ensuring it is ready for pickup by FedEx, UPS or third party mail processing service.

Office Services

• Assist in associate relocations within Miami HQ
• Maintain paper supplies for all printers/copiers
• Oversee shredding services
• Assist in setting up conference and training rooms for meetings and company events.
• Responsible for maintaining and addressing Office Services requests on the ServiceNow self-service portal
• Print name badges for associates at Miami HQ
• Distribute badge access cards
• Day-to-day contact with building management office.
• Print and bind financial reports for CFO
• Print and ship Board Books and financial reports for Board Meetings as needed

In addition to these set responsibilities, it is the Office Services Administrator’s responsibility to always be available to assist all associates in the campus with miscellaneous tasks.

The Office Services Coordinator will be performing the tasks listed above for all floors in the Corporate Headquarters.

Knowledge, skills and abilities:

• Basic knowledge of Microsoft Office, most importantly, Word and Excel
• Good communication skills
• Good organization skills
• Customer Service focused
• Great attitude and willingness to help
• Must have sense of urgency
• Knowledge of print services
• Must have reliable transportation
• Bilingual is helpful

Education: High School Diploma

Position Summary

The Office Manager ensures seamless daily operations of the workplace environment, overseeing reception, facilities coordination, vendor management, travel, and executive-level operational support. This role serves as a trusted operational partner to the Sr. Director of Executive Operations and leadership team, ensuring a professional, organized, and efficient office experience. The Office Manager collaborates cross-functionally with all departments, and department leaders to drive operational excellence across workplace services and corporate support functions.

Key Responsibilities

Front Desk & Visitor Management

• Answer and direct incoming phone calls
• Greet visitors and manage front desk reception area
• Issue and track visitor and employee temporary badges
• Address customer service inquiries and coordinate resolution with appropriate departments

Mail & Shipping Operations

• Sort and distribute all incoming mail and packages
• Process outgoing mail and shipments
• Maintain mailroom organization as well as USPS and UPS supply inventory

Conference Room & Meeting Support

• Manage conference room scheduling and readiness
• Ensure conference rooms are clean, organized, and properly configured
• Partner with IT to resolve conference room and ELT technology issues
• Coordinate meeting support for ELT and leadership sessions as needed

Office Operations & Facilities Coordination

• Maintain office, lobby, breakroom, and common areas
• Order and manage office, breakroom, and janitorial supplies
• Coordinate cleaning services and address vendor issues (e.g., Jani-King)
• Work with facilities team to resolve office and building concerns
• Maintain office seating and organizational charts
• Create and update cubicle and office name tags

Vendor & Equipment Management

• Serve as primary liaison for office vendors and contractors
• Manage and maintain office equipment; partner with IT as needed
• Track service requests and ensure timely follow-through and resolution

Administrative Support & Special Functions

• Coordinate Outfitter travel logistics as assigned

Qualifications

• 3+ years of experience in office administration, reception, or office management
• Travel coordination experience with platforms, such as Navan or Concur
• Strong organizational and multitasking skills
• Professional communication skills (verbal and written)
• Experience coordinating vendors and service providers preferred
• Proficiency in Microsoft Office or comparable systems
• Ability to manage multiple priorities in a fast-paced environment

Core Competencies

• Service-oriented mindset
• Strong attention to detail
• Problem-solving and follow-through
• Professional discretion and confidentiality
• Ability to collaborate cross-functionally (IT, Facilities, Leadership, Departments)

Executive & Corporate Operations Support

• Manage corporate travel agreements and vendor relationships (Navan, Engine, National/Enterprise, Airline Partners)
• Schedule and coordinate Store Support Center and Leadership meetings
• Partner with Real Estate to coordinate document execution by CFO; manage overnight shipments as needed and ensure fully executed documents are received and properly filed in designated real estate folders
• Distribute monthly employee birthday and anniversary lists to Department Managers

Sportsman's Warehouse is an Equal Opportunity Employer

Are You?

• An intrapreneur at heart, ready to take ownership of a high growth portfolio?

• Passionate about using AI and emerging technology to disrupt traditional field service and aftermarket models and drive efficiency?

• Thrilled about working for a global industry leader in its mission to shape the future for clean air?

At Nederman, our mission is to protect people, planet, and production from harmful effects of industrial processes. By doing that, we contribute to efficient production, environmental benefits, and safer workplaces. Clean air is a cornerstone of sustainable production. As a vital part of our Aftermarket & Service business, you will do more than just manage a portfolio, you will ensure the longevity and efficiency of the systems that keep workplaces safe. Join us and be empowered to make a direct, tangible impact on customer satisfaction, operational efficiency, and global environmental performance.

The Aftermarket Product & Service Technology Manager has a dual mandate: to manage the lifecycle of our aftermarket commercial offerings and to serve as the lead for Service Technology. You will be responsible for bridging the gap between what we sell (the aftermarket product) and how we deliver it (the service technology), ensuring the aftermarket team has the digital tools required to deliver a profitable, high-quality customer experience. The ideal candidate combines a vision for the future of field service and aftermarket with the grit to build it. You see the potential of AI, and technology in general, to solve complex problems and are eager to roll up your sleeves and lead a commercial and digital transformation.

Main Tasks and Responsibilities:

• Manage the entire lifecycle of Nederman’s aftermarket offerings, including spare parts, maintenance programs, retrofits, and subscription-based digital services. Generate and maintain spare parts lists for collectors, ancillary equipment (fans, conveyors, spark detection and extinguishing equipment), and configured solution projects.

• Develop value-based and strategic pricing for parts and labor. Monitor margins and adjust pricing models to ensure competitiveness and profitability.

• Create aftermarket sales enablement tools (spare part brochures, playbooks, ROI calculators, customer specific spare part documentation) and train the aftermarket sales team on aftermarket value propositions.

• Analyze installed base data and competitor activities to identify gaps in our portfolio and opportunities for new revenue streams.

• Oversee the selection, implementation, and continuous optimization of the service technology stack, including Field Service Management (FSM) software, mobile field apps, and dispatching/mapping tools.

• Ensure field technicians are equipped with user-friendly mobile solutions for time entry, work order management, and digital checklist.

• Drive the adoption of digital tools across the service organization. Conduct training sessions to ensure aftermarket team is proficient in software and mobile apps.

• Gather feedback from all stakeholders to continuously improve the usability of mobile apps and software ensuring technology is an enabler and not a bottleneck.

• Act as the guardian of service data quality, ensuring that asset history and service records are accurately captured within the ERP, CRM, and Asset/Installed Base Directory.

• Support the management of aftermarket product data (pricing and descriptions) within the corporate e-commerce tool. Drive adoption and develop strategies to transition customers and distributors towards self-service digital ordering to improve ease of doing business.

• Collaborate closely with Global Product Management, and Project Engineering to develop and maintain product user manuals and maintenance guidelines for all product offerings.

• Collaborate closely with Marketing to support Aftermarket’s messaging at Trade Shows and to coordinate promotional campaigns and newsletter content.

Qualifications Your Experience & Education

• Bachelor’s degree in Engineering, Information Technology, or Business Administration. MBA is highly desirable.

• 5+ years of experience in Product Management, Aftermarket Service, or Service Operations, preferably within an industrial manufacturing or engineering environment.

• Demonstrated experience selecting, implementing, or optimizing digital service tools (FSM, digital forms or other service-related mobile apps).

Your Skills & Traits:

• Takes extreme ownership; operates with the drive and resourcefulness of a business owner.

• Ability to see how technology impacts the bottom line.

• Strong mechanical aptitude and the ability to understand technical drawings, product specifications, and bill of materials (BOMs).

• Skilled at guiding teams through technological changes and new software adoption.

• Strong commitment and desire to use technology to improve the speed and quality of service delivery for the customer.

• Exceptional attention to detail and organizational skills.

• Ability to work collaboratively across different departments, including Sales, Marketing, Engineering, and Product Management.

• Proactive, problem-solving mindset with a strong commitment to customer satisfaction.

• Good interpersonal skills and decision making ability.

• Self-motivated, proactive, and comfortable managing multiple priorities in a fast-paced environment.

• Proficient computer skills including CRM, ERP Systems, e-mail, Excel, Pivot Tables, PowerPoint, and Word

Location Position is located in Charlotte, NC, Expected travel

We are living our Purpose To Care Deeply about People, Helping them to Eat Well and Be Happy. This Purpose guides everything we do and is why we are in business. We are using our service priorities - Safety, Friendliness, Presentation, and Efficiency to help us make decisions at work every day and are critical to the success of our business goals.

Job: Scanning Coordinator Non-Exempt

Department: Scanning

Supervised by: Store Manager, Assistant Store Manager

Job Summary: To effectively direct and supervise all functions and activities of the Scanning Department and its Associates to achieve the Department's goals (i.e. sales, profit, Customer Experience, and Associate Engagement) in accordance with our Purpose and Service Priorities under the direction of the General Store Manager.

Minimum Required Qualifications:

The minimum required qualifications for this position include, but are not limited to, the following:

• Ability to proficiently read, write, speak, analyze, interpret, and understand the English language.
• Ability to perform basic math.
• Ability to stand/walk for the duration of a scheduled shift.
• Ability to perform basic computer functions.
• Ability to stand, bend, twist, reach, push, pull and regularly lift 25 lbs., and occasionally lift 60 lbs.
• Ability to work with fresh, dried and/or processed products, spices and powdered substances without negative allergic consequences.
• Ability to work in varying temperatures.
• Ability to tolerate dust and cleaning agents during routine housekeeping duties.
• Ability to climb a ladder to retrieve items from overhead racking and storage areas.
• Ability to interact with Customers in a friendly and helpful way.
• Ability to work cooperatively with others.
• Ability to work all assigned work schedules and comply with all time and attendance policies.
• Ability to engage and lead Associates to achieve department goals.

Essential Job Functions:

Performance of the essential functions of this position requires the Associate to possess the minimum qualifications listed above and to perform these functions in accordance with all ShopRite Service Priorities (Safety, Friendliness, Presentation, and Efficiency). These essential functions include, but are not limited to, the following:

Safety (Food Safety & Compliance)

• Perform all duties in accordance with all Company policies and programs, and all Local, State, and Federal laws and regulations, including all environmental, health, safety and security policies, programs, laws and regulations.
• Perform all duties in accordance with the Company's HAZCOM program and adhere to manufacturer's label instructions for the safe and proper use of all chemical products.
• Maintain a clean, neat, organized and safe work environment in accordance with Department QA standards.
• Clearly communicate and consistently enforce department and Company safety policies and procedures.
• Observe all safety regulations when operating equipment and utilize Personal Protective Equipment.
• Supervise the proper use of all equipment by Associates, including Personal Protective Equipment.
• Understand and adhere to all procedures in emergency situations.
• Use and maintain equipment in good working order; immediately advise Store Management of any maintenance or equipment problems.
• Ensure that Associates operating power equipment (balers, hi-lo's, power jacks, slicing machines, etc.) are 18 years of age or older.
• Regularly lift, pull, push and rotate merchandise that weights 25 lbs., and that occasionally weights up to 60 lbs.
• Set up and maintain a proper cleaning maintenance schedule of entire department.

Friendliness (Customer Experience & Associate Engagement)

• Greet all Customers and provide them with prompt, courteous service and assistance.
• Promote the sale of any current charitable promotions to Customers (i.e. Partners in Caring, Check Out Hunger).
• Assist with the onboarding of new department Associates, including interviewing, selection and training, in accordance with Company policies and procedures and all Local, State, and Federal labor laws and regulations.
• Provide continual training, developmental action planning, and meaningful feedback on job performance to Associates.
• Provide opportunities for Associates to cross-train in other store departments.
• Work cooperatively and maintain an open line of communication with applicable departments in the store including Store Management team, Department Managers, and Night Crew.
• Lead Associates to work cooperatively while encouraging enthusiasm, loyalty, and creativity.
• Encourage and recognize Associates to provide a positive Customer Experience.

Presentation (Personal & Department Conditions)

• Portray a professional appearance and be a positive role model for all Associates in the department in accordance with the Company Dress Code Policy.
• Ensure Unit Price Labels (tags) for all items are maintained and are current.
• Monitor Scanning storage area for cleanliness, neatness, and preparation for next shift.
• In collaboration with Department Managers, ensure all merchandise is fully stocked and rotated in display cases, shelves and other applicable displays according to tag allocation and department standards.
• In collaboration with Department Managers, ensure all product is blocked and faced in accordance with Company policy or as assigned.
• In collaboration with Department Managers, ensure that featured sale merchandise is signed in accordance with Company and regulatory standards.

Efficiency (Department Operations & Regulatory Compliance)

• Understand and utilize all required applications and current technology as relates to Scanning Operations.
• Understand and stay up to date with new and current technology.
• Ensure all reports and records are accurate, complete and retained in accordance with Company policy.
• Complete and make appropriate decisions based on all applicable reports to ensure optimum profitability (i.e. price change transmissions, new item transmissions, daily price change transmissions, zero movement reports).
• In collaboration with Store Management Team, ensure proper scheduling to meet projected sales and Customer Experience needs.
• Understand and adhere to Company shrink guidelines as relates to Scanning Operations under the direction of the Store Management Team.
• Clearly communicate and consistently enforce department and Company policies and procedures.
• Complete all applicable department training programs.
• Maintain punctual and regular attendance and work overtime as assigned.
• Ensure the quality of all product and secure properly in appropriate storage areas.
• Ensure the accuracy of item pricing, item locator and shelf allocation.
• In collaboration with Department Managers, ensure returns, refunds, reclamation, in-store pricing, in-store transfers, and return-to-stock procedures are followed in accordance with Company policy.
• Understand and adhere to Local, State and Federal regulations as relates to Scanning Operations.
• Perform all duties in accordance with all Local, State, and Federal Department of Labor Minor Regulations for any Associates under 18 years of age.
• Perform other duties as assigned.

Important Disclaimer Notice: The above statements are only intended to represent the essential job functions and general nature of the work being performed and are not exhaustive of the tasks that an Associate may be required to perform. The employer reserves the right to revise this job description at any time and to require Associates to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change. This job description is not a guarantee of employment.

About the Company

Bring your customer focus, analytical mindset, and operational coordination skills to Hermes Abrasives, a cutting-edge subsidiary of WALTER Surface Technologies. Since 1952, WALTER has built a reputation for high quality and innovation in surface treatment technologies and is a global leader in high-performance solutions for the metalworking industry. Our philosophy centers on empowering customers to work smarter and achieve excellence through superior technology, products, performance, safety, and durability—driving increased productivity and profitability.

About the Role

We are seeking a highly organized and customer-focused Customer Support & Internal Sales Representative to support North American Coated Abrasives operations. This hybrid role blends customer service excellence with internal sales, pricing analysis, and operational coordination. This position serves as a primary liaison between customers, Territory Sales Managers, Customer Service, Finance, and global manufacturing partners. Success in this role requires strong attention to detail, commercial awareness, and the ability to manage multiple priorities while protecting margin, ensuring order accuracy, and maintaining service standards. This is a cross-functional role with direct impact on customer satisfaction, pricing integrity, inventory management, and overall account health.

Responsibilities

• Order Management & Fulfillment
• Accurately enter, manage, and monitor customer orders in SAP.
• Coordinate production schedules, inventory levels, and delivery timelines.
• Expedite orders and coordinate air freight/import shipments when required.
• Track lost or damaged shipments and manage return logistics.
• Maintain open order and inventory forecast reports (P2D).
• Proactively communicate order updates, delays, and changes to customers.
• Pricing & Profitability Management
• Approve and analyze pricing requests within established guidelines.
• Evaluate margin impact using cost-of-goods data.
• Generate material numbers to determine cost structures.
• Prepare and maintain Competitive Pricing Reports (CPRs).
• Support special pricing arrangements and volume-based agreements.
• Provide historical cost and margin analysis to Territory Sales Managers.
• Customer & Account Management
• Serve as primary contact for customer and distributor inquiries.
• Oversee new account applications and evaluate credit worthiness.
• Maintain SAP account records and documentation.
• Resolve service issues, complaints, returns, and disputes.
• Provide invoices, delivery notes, and pricing documentation upon request.
• Inventory & Financial Support
• Monitor consignment and ABR inventory accounts.
• Prepare inventory count sheets and reconcile discrepancies.
• Support Accounts Receivable with past-due balances and disputes.
• Upload invoices to customer portals and assist with reconciliation requests.
• Sales & Operational Support
• Support Territory Sales Managers with profitability analysis and reporting.
• Prepare open order and sales activity reports.
• Coordinate international shipments and proforma invoices.
• Assist Customer Service with escalated issue resolution.

Qualifications

• Associate degree in Business, Marketing, or related field
• 2+ years of experience in Customer Service, Sales Support, or Inside Sales
• Proficiency in Microsoft Office (Excel, Word)
• D365 CRM experience
• Strong analytical and communication skills
• Authorized to work in the United States

Required Skills

• Customer Service Excellence: Responsive, solution-oriented, and professional
• Pricing & Margin Analysis: Understands cost drivers and profitability impact
• ERP & CRM Proficiency: Strong working knowledge of SAP and D365
• Supply Chain Coordination: Aligns production, logistics, and customer demand
• Financial Acumen: Cost awareness and margin sensitivity
• Organizational Agility: Manages multiple priorities under deadlines
• Attention to Detail: Ensures accuracy in orders, pricing, and documentation
• Cross-Functional Collaboration: Works effectively across Sales, Finance, and Operations

Preferred Skills

• Bachelor’s degree
• 3–5 years of experience in Sales Operations or Internal Sales
• SAP experience
• Experience in coated abrasives or industrial distribution
• Familiarity with pricing models and margin analysis

Pay range and compensation package

Hybrid office environment with cross-functional collaboration. Hourly / Non-Exempt (FLSA). Department: Internal Sales.

Equal Opportunity Statement

What Success Looks Like (First 12 Months)

• Orders are entered accurately with minimal rework or corrections
• Pricing approvals align with margin targets and company guidelines
• Customers receive proactive communication and timely resolution of issues
• Inventory and consignment accounts remain accurate and reconciled
• Territory Sales Managers receive reliable profitability and sales reporting
• Reduced disputes, improved on-time delivery, and strengthened customer relationships
• Consistent execution that protects both service standards and profitability

We are living our Purpose - To Care Deeply about People, Helping them to Eat Well and Be Happy. This Purpose guides everything we do and is why we are in business. We are using our service priorities - Safety, Friendliness, Presentation, and Efficiency to help us make decisions at work every day and are critical to the success of our business goals.

Job Summary: To deliver a great customer experience and confidentiality while being accurate, friendly and efficient; to accurately scan, price and bag products; to collect proper payment; and to provide proper change if necessary; to process Customer returns accurately and in accordance with Company policy; to answer Customer inquiries by phone or in-person in a friendly and professional manner; and to perform other tasks as required in an efficient and safe manner, within Company policy.

Minimum Required Qualifications: The minimum required qualifications for this position include, but are not limited to, the following:

• Ability to proficiently read, write, speak, analyze, interpret, and understand the English language.
• Ability to perform basic math.
• Ability to stand/walk for the duration of a scheduled shift.
• Ability to stand, bend, twist, reach, push, pull and regularly lift 25 lbs., and occasionally lift 50 lbs.
• Ability to work with fresh, dried and/or processed products, spices and powdered substances without negative allergic consequences.
• Ability to tolerate dust and cleaning agents during routine housekeeping duties.
• Ability to interact with Customers in a friendly and helpful way.
• Ability to work cooperatively with others.
• Ability to work all assigned work schedules and comply with all time and attendance policies.

Essential Job Functions: Performance of the essential functions of this position require the Associate to possess the minimum qualifications listed above. These functions include, but are not limited to, the following:

• Maintain a clean, neat, organized and safe work environment.
• Greet all Customers and provide them with prompt, courteous service and assistance.
• Enter Customer information into database for eligibility of Wakefern programs.
• Understand operation of cash register and follow all cash handling procedures, if applicable.
• Knowledgeable about the various types of products carried in the store.
• Sort and return \"return to stock\" items back to normal location with priority; attention given to refrigerated and perishable items.
• Handle all damaged merchandise in accordance with Company procedures.
• Perform price check functions, if needed.
• Issue and keep information involving rain checks updated.
• Perform Scanrites according to Company procedures.
• Answer phone promptly and in a professional manner and direct as Company policies dictate, issue refunds and Price Plus cards.
• Utilize and maintain equipment as required by department; report any equipment problems immediately.
• Be familiar with the functions of digital processing equipment and be able to differentiate between various types of images and related merchandise, if applicable.
• Check prices and be knowledgeable about location of items in the store.
• Promote for sale any current charitable promotions to Customers.
• Stand at work station for duration of scheduled shift, which may exceed 8 hours per day.
• Understand and adhere to Company shrink guidelines as relates to Courtesy Desk operations.
• Regularly lift, pull, push and rotate merchandise that weights 25 lbs. and that occasionally weights 50 lbs.
• Perform duties in accordance with the Company's HAZCOM program and adhere to manufacturer's label instructions for the safe and proper use of all chemical products.
• Clean and sanitize all work surfaces, utensils and equipment in accordance with Department of Sanitation and QA standards.
• Keep floor clear of debris and spills.
• Perform all duties in accordance with Local, State and Federal regulations as they pertain to Front-End operations.
• Perform all duties in accordance with Company rules, policies, safety requirements, and security standards and all Local, State and Federal health and civil code regulations.
• Dress and groom according to Company policy to include uniform, name badge, and hat or hair restraint requirements.
• Perform duties in accordance with QA hand washing standards and use disposable gloves when handling food.
• Complete all applicable department training programs.
• Perform all duties in accordance with all ShopRite Service Priorities (Safety, Friendliness, Presentation, and Efficiency).
• Maintain punctual and regular attendance.
• Work overtime as assigned.
• Work cooperatively with others.
• Must be 18 years or older to operate balers, hi-lo's, power jacks, and slicing machines.
• Perform other duties as assigned.

Important Disclaimer Notice: The above statements are only intended to represent the essential job functions and general nature of the work being performed and are not exhaustive of the tasks that an Associate may be required to perform. The employer reserves the right to revise this job description at any time and to require Associates to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change. This job description is not a guarantee of employment.

We are living our Purpose - To Care Deeply about People, Helping them to Eat Well and Be Happy. This Purpose guides everything we do and is why we are in business. We are using our service priorities - Safety, Friendliness, Presentation, and Efficiency to help us make decisions at work every day and are critical to the success of our business goals.

To deliver a great customer experience while pricing, stocking and rotating merchandise in the Grocery Department; to maintain a neat, clean and visually appealing department and to perform other tasks as required in an efficient and safe manner, within Company policy.

The minimum required qualifications for this position include, but are not limited to, the following:

• Ability to proficiently read, write, speak, analyze, interpret, and understand the English language.
• Ability to perform basic math.
• Ability to stand/walk for the duration of a scheduled shift.
• Ability to stand, bend, twist, reach, push, pull and regularly lift 25 lbs., and occasionally lift 60 lbs.
• Ability to work with fresh, dried and/or processed products, spices and powdered substances without negative allergic consequences.
• Ability to tolerate dust and cleaning agents during routine housekeeping duties.
• Ability to climb a ladder to retrieve items from overhead racking and storage areas.
• Ability to interact with Customers in a friendly and helpful way.
• Ability to work cooperatively with others.
• Ability to work all assigned work schedules and comply with all time and attendance policies.

Performance of the essential functions of this position require the Associate to possess the minimum qualifications listed above. These functions include, but are not limited to, the following:

• Maintain a clean, neat, organized and safe work environment.
• Clean and sanitize all work surfaces, utensils and equipment in accordance with Department of Sanitation and QA standards.
• Keep floor clear of debris and spills.
• Greet all Customers and provide them with prompt, courteous service and assistance.
• Observe all safety regulations when operating equipment.
• Maintain Unit Price Labels (tags) for all items, doing price changes as required.
• Check prices and be knowledgeable about locations of items in store.
• Promote for sale any current charitable promotions to Customers.
• Keep shelves and displays fully stocked and faced at all times.
• Follow all safety procedures relating to opening cartons and proper rotation of product.
• Monitor Grocery storage area for cleanliness, neatness and preparing for next shift (i.e. making bale, reclamation, plastic, pallets).
• Handle damaged or return-to-stock products according to Company policy, with priority attention given to refrigerated, perishable items, and sell by date.
• Utilize CGO to maintain and order merchandise to keep product in stock, including using handheld terminal.
• Use and maintain equipment in good working order; immediately advise Department Manager or Store Management of any maintenance or equipment problems.
• Maintain department sanitation and QA standards, including sweeping, mopping, removing cardboard as needed.
• Operate a baler or compactor.
• Be knowledgeable in the Company's HAZCOM program and adhere to manufacturer's label instructions for the safe and proper use of all chemical products.
• Fully stock and rotate all merchandise in cases, shelves and other applicable displays according to tag allocation and department standards.
• Unload and secure received product in appropriate storage areas using power or hand jack, carts, U-boats or bossies as needed.
• Block and face all products in accordance with Company policy or as assigned.
• Understand and adhere to Company shrink guidelines as relates to Grocery Operations.
• Ensure that featured sale merchandise is attractively signed to stimulate sales.
• Accurately record markups and markdowns, in-store use of merchandise, and bad merchandise/spoilage write-offs in accordance with Company policies.
• Assist Department Manager as needed.
• Utilize and maintain equipment as required by department; report any equipment problems immediately.
• Perform all duties in accordance with Local, State and Federal regulations as they pertain to the Grocery Operations.
• Perform all duties in accordance with Company rules, policies, safety requirements, and security standards and all Local, State and Federal health and civil code regulations.
• Dress and groom according to Company policy including uniform, name badge and hat or hair restraint requirements.
• Perform duties in accordance with QA hand washing standards and use disposable gloves when handling food.
• Regularly lift, pull, push and rotate merchandise that weights 25 lbs., and occasionally lift up to 60 lbs.
• Unload trucks and transport merchandise to Grocery Department that weights 25 lbs., and that occasionally weights 60 lbs.
• Complete all applicable department training programs.
• Perform duties in accordance with all ShopRite Service Priorities (Safety, Friendliness, Presentation, and Efficiency).
• Stand in Grocery Department for duration of scheduled shift, which may exceed 8 hours per day.
• Maintain punctual and regular attendance.
• Work overtime as assigned.
• Work cooperatively with others.
• Must be 18 years or older to operate balers, hi-lo's, power jacks, and slicing machines.
• Perform other duties as assigned.

Important Disclaimer Notice: The above statements are only intended to represent the essential job functions and general nature of the work being performed and are not exhaustive of the tasks that an Associate may be required to perform. The employer reserves the right to revise this job description at any time and to require Associates to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change. This job description is not a guarantee of employment.

This position is eligible for vision, dental, life insurance, and legal plan benefits, which become available on a graduated basis over time according to the terms of the collective bargaining agreement (\"CBA\"). Paid time off (sick time, personal days, vacation days, and holidays) will accrue on a graduated basis over time in accordance with the CBA. Retirement benefits (pension or 401k) become available over time in accordance with the CBA.