Pressed Cafe Jobs in Usa
1,195 positions found — Page 8
Be part of an amazing story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
The Manager, Starbucks is responsible for the overall operation and performance of the licensed Starbucks café inside Macy’s. The Manager ensures an efficient, professional, safe, and profitable business while upholding Starbucks brand standards and Macy’s Foods Division expectations. The Manager oversees daily operations, drives sales and profitability, and fosters a positive, inclusive team culture. Through strong leadership, operational excellence, and partnership with both Starbucks and Macy’s leadership, the Manager delivers an exceptional customer experience and ensures the café consistently meets brand, quality, and financial goals.
What You Will Do
- Oversee all aspects of café operations, ensuring a safe, efficient, and brand-right environment that meets Starbucks, Macy’s Foods Division, and Health Department standards.
- Recruit, hire, train, and develop Supervisors and Baristas, building a motivated and high-performing team.
- Deliver exceptional customer service by modeling Starbucks customer connection standards and Macy’s service expectations.
- Ensure consistent preparation, presentation, and merchandising of all food and beverage products in alignment with Starbucks standards.
- Develop and execute schedules and labor plans that optimize productivity, control costs, and maintain excellent service levels.
- Manage ordering, receiving, inventory, and invoice processing to achieve targeted food and beverage costs and stay within budget.
- Review financial reports and take appropriate action to meet sales, expense, and profit goals.
- Ensure full compliance with food safety, sanitation, and health regulations while maintaining a clean and organized café environment.
- Oversee cash handling, point-of-sale operations, and adherence to all financial policies and procedures.
- Build strong partnerships with Macy’s leadership and Starbucks District Managers to align on strategy, goals, and operational priorities.
- Serve as a role model in professionalism, appearance, communication, and alignment with company values.
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
- In addition to the essential duties mentioned above, other duties may be assigned.
Skills You Will Need
Operational & Financial Management: Drive sales, manage expenses, and achieve profitability through effective scheduling, cost control, inventory, vendor management, and data-driven decision-making.
Leadership & Team Development: Coach, train, and retain high-performing teams while fostering a positive, inclusive, and productive work environment.
Customer Service Excellence: Ensure the service basics of Connect, Anticipate, Personalize, and Own are met to deliver an exceptional customer experience.
Food Quality, Safety & Compliance: Ensure excellence in food and beverage preparation, recipe execution, and adherence to sanitation and health regulations.
Communication, Collaboration & Strategic Thinking: Effectively communicate across teams, collaborate with store leadership, and apply creative, strategic problem-solving to drive business results.
Who You Are
- Candidates with a High School diploma or equivalent and 2+ years of retail, restaurant, or food service management experience are encouraged to apply. Starbucks or Starbucks licensed café experience preferred.
- Must be ServSafe certified or have food handler permit as required by state or local health department.
- Must be able to successfully obtain Barista Basics, Barista Trainer, Daily Ops, and LS Leader certifications for Starbucks Licensed leaders within introductory period.
- This position requires heavy lifting, constant moving, remaining in a stationary position, and reaching with arms and hands. Involves remaining in a stationary position for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
- Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Tuition reimbursement
Access the full menu of benefits offerings here.
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - apply today!
This job description is not all-inclusive. Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
FOODS00
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at .
Unleash Your Potential at Quad – Don't Miss Out!
Ready to supercharge your career and make a lasting impact? At Quad, we're excited to welcome ambitious individuals who are driven to excel. Are you mechanically inclined or maintenance-savvy? Ready to take on a new challenge? Look no further! We're looking for motivated, detail-oriented individuals to join our vibrant team in Franklin, WI . Your adventure to success begins now – grab this opportunity!
Quad is seeking a Press Assistant at our Franklin, WI location. The person will assist the First and Second Press Operators in running the Press. Additionally, the Press Assistant will perform cleaning and set-up duties, load and stage paper, and manage the press output along with area maintenance. Wages start between $17.50 - $19.50 / hour, based on variations in knowledge, skills, experience, and market conditions.
Headquartered in Wisconsin, Quad is a marketing experience company that helps brands make direct consumer connections, from household to instore to online. The company does this through its MX Solutions Suite, a comprehensive range of marketing and print services that seamlessly integrate creative, production, and media solutions across online and offline channels. Supported by state-of-the-art technology and data-driven intelligence, Quad simplifies the complexities of marketing by removing friction wherever it occurs along the marketing journey. With approximately 11,000 employees in 11 countries, we serve around 2,100 clients, including industry-leading blue-chip companies that serve both business and consumers in multiple industry verticals, with a particular focus on commerce, including retail, consumer packaged goods, and direct-to-consumer; financial services; and health. Quad is ranked among the largest agency companies in the U.S. by Ad Age , buoyed by its full-service media agency, Rise , and creative agency, Betty . Quad is also one of the largest commercial printers in North America, according to Printing Impressions
Our 250,000 sq. ft. facility in Franklin, WI is a state-of-the-art packaging plant that serves a diverse range of clients, including local breweries, grocery stores, yogurt producers, automotive part suppliers, and well-known battery brands. We offer Sheetfed offset, and narrow-web flexo, along with die cutting and custom folding/gluing, all supported by advanced inline quality control systems.
The facility is well-lit with both natural and artificial lighting, climate-controlled, and impeccably clean. We take great pride in fostering a friendly, team-oriented atmosphere where everyone collaborates to achieve our goals!
We have the following shift options to offer:
5 am - 3 pm Monday- Friday
5 am - 5 pm Friday- Sunday +$2.00 weekend shift premium - Voluntary Overtime may be available during the week.
Essential Job Functions:
- Prepare for Operation - Check order documentation to prepare for make-ready operations. Make ready for production by setting up machine components to create products in line with customer specifications.
- Operate Sheeting Machine - Operate assigned equipment according to Company policies and standard operating procedures. Observe and monitor machine operations to determine whether adjustments are needed. Perform routine adjustments as needed to alter position, alignment, speed, or pressure.
- Perform Maintenance - Perform basic maintenance and troubleshooting of assigned equipment during shift.
- Perform Quality Checks - Complete quality checklist(s) and other paperwork according to established standard operating procedures and perform quality checks of product throughout to ensure customer satisfaction.
- Perform Line Clearance - Clean assigned area by removing all products from the line, trash, boxes, and other supplies associated with a completed order.
Required Qualifications:
- Strong knowledge of the equipment platform.
- Solid Continuous Improvement background.
- Expertise in all technologies of Production equipment.
- Expert mechanical aptitude with experience in troubleshooting and maintenance of production equipment.
- Good verbal and written communication skills.
- Must be self-motivated to lead, model, and direct leaders' and crew members' efforts to maintain schedule and deadlines.
- Must be able to read and follow directions and able to manage multiple tasks/projects.
- Must possess good interpersonal skills and be able to communicate effectively in both written and oral form.
- Must be prompt and reliable and able to work overtime as required.
- Ability to organize, and manage people effectively.
- Must be able to lift 10-15 pounds continuously, and lift to 50 pounds occasionally.
Preferred Qualifications:
- Must be at least 18 years of age.
- Previous manufacturing/warehouse experience is a plus but will train the right candidate.
- Bilingual in English and Spanish.
Additional Information
The actual rate of pay offered will vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift, and location. In addition to the base salary, the total compensation package may also include overtime and shift differentials, depending on the role. Quad offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, annual discretionary match to 401(k) based on company performance, life insurance, and other voluntary supplemental insurance coverages, plus childbirth short-term disability insurance, paid parental leave, adoption & surrogacy benefits, pet insurance, and more!
If you're ready to take the next step in your career with Quad, apply today and become part of a team that values growth, innovation, and your potential to excel.
We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.
Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.
Drug-Free Workplace
Unleash Your Potential at Quad – Don't Miss Out!
Ready to supercharge your career and make a lasting impact? At Quad, we're excited to welcome ambitious individuals who are driven to excel. Are you mechanically inclined or maintenance-savvy? Ready to take on a new challenge? Look no further! We're looking for motivated, detail-oriented individuals to join our vibrant team in Franklin, WI . Your adventure to success begins now – grab this opportunity!
Quad is seeking a Press Assistant at our Franklin, WI location. The person will assist the First and Second Press Operators in running the Press. Additionally, the Press Assistant will perform cleaning and set-up duties, load and stage paper, and manage the press output along with area maintenance. Wages start between $17.50 - $19.50 / hour, based on variations in knowledge, skills, experience, and market conditions.
Headquartered in Wisconsin, Quad is a marketing experience company that helps brands make direct consumer connections, from household to instore to online. The company does this through its MX Solutions Suite, a comprehensive range of marketing and print services that seamlessly integrate creative, production, and media solutions across online and offline channels. Supported by state-of-the-art technology and data-driven intelligence, Quad simplifies the complexities of marketing by removing friction wherever it occurs along the marketing journey. With approximately 11,000 employees in 11 countries, we serve around 2,100 clients, including industry-leading blue-chip companies that serve both business and consumers in multiple industry verticals, with a particular focus on commerce, including retail, consumer packaged goods, and direct-to-consumer; financial services; and health. Quad is ranked among the largest agency companies in the U.S. by Ad Age , buoyed by its full-service media agency, Rise , and creative agency, Betty . Quad is also one of the largest commercial printers in North America, according to Printing Impressions
Our 250,000 sq. ft. facility in Franklin, WI is a state-of-the-art packaging plant that serves a diverse range of clients, including local breweries, grocery stores, yogurt producers, automotive part suppliers, and well-known battery brands. We offer Sheetfed offset, and narrow-web flexo, along with die cutting and custom folding/gluing, all supported by advanced inline quality control systems.
The facility is well-lit with both natural and artificial lighting, climate-controlled, and impeccably clean. We take great pride in fostering a friendly, team-oriented atmosphere where everyone collaborates to achieve our goals!
We have the following shift options to offer:
5 am - 3 pm Monday- Friday
5 am - 5 pm Friday- Sunday +$2.00 weekend shift premium - Voluntary Overtime may be available during the week.
Essential Job Functions:
- Prepare for Operation - Check order documentation to prepare for make-ready operations. Make ready for production by setting up machine components to create products in line with customer specifications.
- Operate Sheeting Machine - Operate assigned equipment according to Company policies and standard operating procedures. Observe and monitor machine operations to determine whether adjustments are needed. Perform routine adjustments as needed to alter position, alignment, speed, or pressure.
- Perform Maintenance - Perform basic maintenance and troubleshooting of assigned equipment during shift.
- Perform Quality Checks - Complete quality checklist(s) and other paperwork according to established standard operating procedures and perform quality checks of product throughout to ensure customer satisfaction.
- Perform Line Clearance - Clean assigned area by removing all products from the line, trash, boxes, and other supplies associated with a completed order.
Required Qualifications:
- Strong knowledge of the equipment platform.
- Solid Continuous Improvement background.
- Expertise in all technologies of Production equipment.
- Expert mechanical aptitude with experience in troubleshooting and maintenance of production equipment.
- Good verbal and written communication skills.
- Must be self-motivated to lead, model, and direct leaders' and crew members' efforts to maintain schedule and deadlines.
- Must be able to read and follow directions and able to manage multiple tasks/projects.
- Must possess good interpersonal skills and be able to communicate effectively in both written and oral form.
- Must be prompt and reliable and able to work overtime as required.
- Ability to organize, and manage people effectively.
- Must be able to lift 10-15 pounds continuously, and lift to 50 pounds occasionally.
Preferred Qualifications:
- Must be at least 18 years of age.
- Previous manufacturing/warehouse experience is a plus but will train the right candidate.
- Bilingual in English and Spanish.
Additional Information
The actual rate of pay offered will vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift, and location. In addition to the base salary, the total compensation package may also include overtime and shift differentials, depending on the role. Quad offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, annual discretionary match to 401(k) based on company performance, life insurance, and other voluntary supplemental insurance coverages, plus childbirth short-term disability insurance, paid parental leave, adoption & surrogacy benefits, pet insurance, and more!
If you're ready to take the next step in your career with Quad, apply today and become part of a team that values growth, innovation, and your potential to excel.
We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.
Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.
Drug-Free Workplace
Company Description
Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.
Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.
Our Mission:
We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.
Our Values:
To put Human Experience at the heart of organizations so every person can be seen and understood.
Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
Dare to innovate:We challenge the status quo with creativity and innovation as our true north.
Better together:We check our egos at the door. We work together, so we win together.
About the Role
We're seeking avibrant and driven Business Development Associateto join our Inside Sales team. In this role, you'll be instrumental in generating new business opportunities by scheduling product demonstrations, initiating outreach, and supporting our Sales team focused on Health Plan clients. Press Ganey offers a comprehensive suite of Health Plan tools to include Voice of Customer, Regulatory, Stars & regulatory performance improvement, Provider & Network performance, and Clinical quality.
You'll thrive in a fast-paced environment, engaging confidently with prospects and contributing directly to our growth.
Key Responsibilities
Strategic Prospecting:Research and qualify leads, initiate outreach, and build meaningful engagement with healthcare organizations.
Lead Conversion:Overcome objections and secure meetings for Sales Executives using targeted messaging and follow-up.
Outreach Execution:Leverage email and call campaigns to engage marketing-generated leads and drive interest.
Pipeline Development:Collaborate with Sales Executives to move opportunities forward and sharpen your sales acumen.
CRM Management:Maintain accurate records in Salesforce to ensure clean data and effective tracking.
Performance Goals:Consistently meet or exceed monthly targets for qualified meetings and pipeline contribution.
Qualifications
Minimum1 year of experiencein prospecting and pipeline generation
Proficiency inCRM systems(Salesforce and preferred)
Experience withEnterprise accountsandSaaS salesis a plus
Background inhealthcare,inside sales, orclient-facing rolesis advantageous
Experience working with or for a Health Plan would be a strong plus
Strongwritten and verbal communicationskills
Self-starter with excellenttime managementandcollaborationskills
Ability tomultitaskand thrive in a quota-driven environment
Bachelor's degree preferred
10% or less travel
Why Join Us?
Be part of a mission-driven company improving healthcare experiences nationwide
Work with cutting-edge technology and industry-leading data
Collaborate with passionate, innovative professionals
Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Additional Information for US based jobs:
Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.
Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
The expected base salary for this position ranges from $54,000 - $70,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or competitive commission tied to achieved results.All your information will be kept confidential according to EEO guidelines.
Our privacy policy can be found here:legal-privacy/
Company Description
Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.
Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.
Our Mission:
We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.
Our Values:
To put Human Experience at the heart of organizations so every person can be seen and understood.
Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
Dare to innovate:We challenge the status quo with creativity and innovation as our true north.
Better together:We check our egos at the door. We work together, so we win together.
This position is responsible for the successful ingress of client data into Press Ganey databases. Client data is used to generate surveys (mail, phone and email) and to capture patient, employee and demographics for.
Job Duties:
- Creating new and updating existing InfoTurn import templates: Working in the TESTINFO & INFOTURN databases to create templates that will capture records from client uploads. Writing logical expressions to pull data from the files as necessary. Working with Account Managers and client IT contacts to verify upload settings such as languages, sampling, precodes, etc... Using tools to test and validate data. Submits for quality inspection by Senior/Lead EDI. Create FTP account and train client on the transmission process. Monitor uploads after implementation to ensure data imports are successful.
- EDI Cases: works independently to address open EDI cases. Writes advanced SQL statements to troubleshoot and define error causes. Reviews and deciphers FTP Server logs to troubleshoot and resolve advanced connection issues. Removes/alters data residing in the InfoTurn database and coordinates approval from appropriate departments (i.e. InfoTurn, Public Reporting, DAR, Client Experience). Upon request from Client Experience, Patient Advisory Services, Public Reporting or the client, the Senior EDI researches uploaded data concerning records processed, duplicates, errors, mailed, undeliverable, data integrity, FTP connection issues, etc... via V-Train (SQL), Intranet reports, Modify demograph, File Import Explorer, Ppatdemo, File Parser, Ultra-Edit, WS_FTP and/or visual inspection of the imported files.
- Communication: Work with both client and PG staff to coordinate the receipt of test data, data-mapping, and live updates. Explain upload methods and required changes to data. Document and communicate account status to client contacts, Client Experience, Public Reporting and Sales.
- Serve as the assigned EDI resource for large enterprise clients. Manage onboarding of new enterprise clients. Manage and implement newly purchased services and changes to existing client file layout(s). Attend scheduled, recurring and impromptu meetings regarding implementation and service issues. Provide ongoing support for all transmission, configuration and data integrity issues.
- Complete SRF update requests: Update import templates according to custom SRF changes not performed by SRF automation. Including add/remove languages, exclusions, custom expressions, custom lookups, etc... Test and validate data by importing data into the test info database and review stored data to assure accuracy.
- Provide phone support: Answer incoming client phone calls. Address issues relating to imported data, upload file errors, FTP transmission and connection errors. Provide second level support for issues escalated from Associate EDI Specialists and EDI Specialists. Provide direction, correct configuration issues or escalate to Lead EDI, EDI Manager or development teams. Attend scheduled client conference calls.
- Training and mentoring: Assist with training EDI new hires on various subject matters including PG developed applications, off the shelf applications, database structure and PG/EDI policies and procedures. Assist with training new hire Account Managers on Import Maintenance/SRF, CRM and Sales Force. Mentor Associate EDI Specialists, EDI Specialists and Account Managers as needed. Address questions from other departments.
- Participates in planning, user acceptance testing and testing of deployed bug fixes/feature enhancements. Works with developer teams to test and troubleshoot new software/hardware technology products.
Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Additional Information for US based jobs:
Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.
Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
The expected base salary for this position ranges from $54,000to $70,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus tied to achieved results.
All your information will be kept confidential according to EEO guidelines.
Our privacy policy can be found here:legal-privacy/
Company Description
Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.
Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.
Our Mission:
We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.
Our Values:
To put Human Experience at the heart of organizations so every person can be seen and understood.
Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
Dare to innovate:We challenge the status quo with creativity and innovation as our true north.
Better together:We check our egos at the door. We work together, so we win together.
The Client Support Specialist is a client facing position. The Specialist I operates as a member of a team to implement, configure, and maintain client data ingress, surveying and reporting throughout the lifecycle of the client's partnership with Press Ganey. With knowledge in PG applications and business procedures, they are responsible for gathering client specific requirements to configure platforms for surveying.
The Client Support Specialist should feel comfortable explaining complex topics and conceptualizing how various solutions work in a variety of use cases. The right candidate for this role will have an analytical approach and be able to match solutions for unique client business needs. This role requires a client centric focus to deliver prompt issue resolution, meet implementation timelines, target dates and internal service level agreements.
Duties and Responsibilities- Work within the Client Support team to address client data, surveying, and reporting requests
- Facilitate the integration of business owner needs, and translate operational needs and workflow into system specifications and configuration requirements
- Capture client requirements to appropriately configure products to meet client needs
- Offer clients best practice workflow design and associated application configurations
- Use tools to configure, test and validate all patient experience products
- Responsible for client support throughout the implementation or on-going support cycle
- Prioritize workload and manage timelines to meet client target dates for projects and implementations
- Serve as first level support to triage, troubleshoot and find the right expert to quickly resolve client requests
- Troubleshoot and resolve any issues while appropriately escalating to next level support or manager as needed
- 1-2 years of relevant experience in information technology, health care, client facing project management or operations role
- Experience working at or working with health systems
- Excellent written and verbal communication skills are required
- Excellent analytical, organization and problem-solving skills
- Strong attention to detail
- Proficiency with Microsoft Office (Excel, Word, Outlook, etc.)
- Ability to handle stressful situations
- A bachelor's degree in economics, computer science, or a related field is required.
Could require work beyond regular business hours.
Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Additional Information for US based jobs:
Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.
Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
The expected base salary for this position ranges from $50,000 to $54,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.
All your information will be kept confidential according to EEO guidelines.
Our privacy policy can be found here:legal-privacy/
Duration: 1 year contract + extensions/direct hire
Location: Warren, MI (on-site)
Pay Rate: $30-35/hr
Required Skills & Experience:
• 1-3 years of experience working as an engineer in an automotive manufacturing setting
• Proficient with Excel and PowerPoint
• Bachelor's Degree engineering – electrical or mechanical
• Experience using AI tools like co-pilot or ChatGPT
Nice to Have Skills & Experience:
• Experience with Stamping, Sheet metal, dies, press machines
Job Description:
Insight Global is looking for a Stamping Capacity Planner to work at a Large OEM in Warren MI. This person would be responsible for coordinating the workload for their assigned plant facilities. They will be assessing plant utilization data to make decisions on which plants the workload should be assigned to. Additional Responsibilities include:
• Evaluate sheet metal stamping allocations for each facility.
• Monitor and balance stamping capacity utilization across multiple facilities.
• Develop capacity and allocation plans in support of press projects.
• Lead coordination of reallocations or factory assists for press projects or catastrophic equipment failures.
• Assist in the coordination of press project timing based on volume and capacity availability.
• Work cross-functionally with plant personnel, press project team, and container teams to optimize stamping supply chain.
• Collaborate to continuously improve standards aligned with the Bill of Equipment (BoE), Bill of Operations (BoO), Bill of Containers (BoC), and Bill of Facilities (BoF).
• Participate in stamping plant continuous improvement activities as required.
Location: Auburn Hills, MI
Position: Right to Hire
Title: 26-00287 - Tool and Die Maker - Stamping
Essential Duties and Responsibilities:
Our Stamping Die Tuner will be responsible for:
- Executing stamping die modifications based on engineering requests within the prescribed time frame and quality requirements
- Mentoring of additional team members as assigned by manager
- Knowledge and understanding of the Die process and philosophy
- Evaluate necessary changes to improve surface and dimensional issues of sheet metal panels as defined by stamping engineering
- Utilize various troubleshooting techniques of stamping dies including split, wrinkle, spring back and distortion and implementation of necessary corrective actions
- Ability to communicate with internal die tryout team and internal engineering team on status' including timing, quality, and progress of assigned dies
- Work skills include general understanding of die construction, general die disassembly/assembly, check line dies in spotting press, flame harden dies, panel nesting, die static and dynamic checks, welding, grinding/stoning/polishing, surface check in press and under lights, spotting, Class A surface adjustment, die set into press, press operation including tonnage and cushion adjustment, press maintenance, read engineering change request, inner/outer pad bearing adjustment, and dimensional review in checking fixture
Requirements
The ideal candidate will have:
- 3-5 years' experience in tooling/die repair
- Previous experience operating an overhead crane and a Hi-Lo
- Candidate must have own tools and experience in automotive manufacturing
- Ability to read and understand the part engineering drawings
- Willingness and ability to follow the rules for a safe workplace
- Understand basic shop math and knowledge of different measuring tools
- High School Diploma or GED
RESPONSIBILITIES:
* Perform mechanical preventative maintenance procedures and repairs on Web Offset presses and Auxiliary equipment.
* Troubleshooting and repairing precision machinery and auxiliary equipment, utilizing blueprints, schematics, manufacturer specifications, and manuals.
* Emphasize proactive measures to minimize reactive maintenance.
* Maintain and repair components on systems such as bearings, gear clutches, couplings, belted and shafted drives, and gearboxes.
* Follow safety instructions while performing tasks and effectively communicate with Press operators, crew members, and management.
* May also perform some basic welding and mechanical tasks.
Required Qualifications:
* Ability to multi-task and work in a fast-paced, manufacturing environment, with an understanding of the urgency of equipment downtimes
* Basic knowledge of precision test and calibration equipment to perform preventative maintenance.
* Basic understanding of components and systems bearings, clutches, gears, belted and shafted drives, and pneumatic systems.
* Ability to understand and follow instructions, troubleshoot effectively, and respond quickly to solve equipment malfunctions.
* Good communication both written and oral.
* Must provide own set of tools.
* Must be able to safely operate both hand and power tools.
* The ability to work a 12-hour night shift ( 6 p.m. - 6 a.m.) including weekends, and holidays, working 3 - 4 days a week, Wednesday, Thursday, Friday, and rotating Saturdays.
Unleash Your Potential at Quad – Don't Miss Out!
Ready to supercharge your career and make a lasting impact? At Quad, we're excited to welcome ambitious individuals who are driven to excel. Are you mechanically inclined or maintenance-savvy? Ready to take on a new challenge? Look no further! We're looking for motivated, detail-oriented individuals to join our vibrant team in Spartanburg, SC. Your adventure to success begins now – grab this opportunity!
Our 82,000 sq. ft. facility in Spartanburg, SC, is a state-of-the-art packaging plant that serves a diverse range of clients, including medical, pharmaceutical, and well-known liquor and tobacco brands. We offer Sheetfed offset, and narrow-web flexo, along with die cutting and custom folding/gluing, all supported by advanced inline quality control systems.
The facility is well-lit with both natural and artificial lighting, climate-controlled, and impeccably clean. We take great pride in fostering a friendly, team-oriented atmosphere where everyone collaborates to achieve our goals!
Headquartered in Wisconsin, Quad is a marketing experience company that helps brands make direct consumer connections, from household to instore to online. The company does this through its MX Solutions Suite, a comprehensive range of marketing and print services that seamlessly integrate creative, production, and media solutions across online and offline channels. Supported by state-of-the-art technology and data-driven intelligence, Quad simplifies the complexities of marketing by removing friction wherever it occurs along the marketing journey. With approximately 11,000 employees in 11 countries, we serve around 2,100 clients, including industry-leading blue-chip companies that serve both business and consumers in multiple industry verticals, with a particular focus on commerce, including retail, consumer packaged goods, and direct-to-consumer; financial services; and health. Quad is ranked among the largest agency companies in the U.S. by Ad Age, buoyed by its full-service media agency, Rise, and creative agency, Betty. Quad is also one of the largest commercial printers in North America, according to Printing Impressions.
Quad is seeking a Flexo Press Operator for our Spartanburg, SC location. We are looking for operators who are flexible and can work the night shift:
4 pm – 2 am (Mon-Thurs)
Wages start between $19.00 - $25.00 / hour or more based on relevant work experience and a strong employment history.
Essential Functions of this position include:
- Prepare for Operation - Access job ticket information and set up a flexographic printing press to produce labels and other products to customer specifications. Ensure the machine is adequately stocked with the correct raw materials for each job.
- Operate Flexographic Press - Operate assigned equipment in accordance with company safety standards and departmental SOPs to produce printed products according to customer specifications. Continually monitor supply levels of inks, paper, and other required materials to add as needed. Make routine adjustments as needed to maintain print quality and correct any issues as soon as possible.
- Perform Troubleshooting & Maintenance - Observe and monitor machine operations to determine whether adjustments are needed. Perform basic maintenance and advanced troubleshooting of assigned equipment during shift.
- Perform Quality Checks - Complete quality checklist(s) and other required documentation. Perform visual quality checks of the product throughout the printing process to ensure customer satisfaction. Flag bad product for removal from job run. Cut samples from each job and compare them to product standards to ensure compliance with customer specifications.
- Perform Line Clearance - Clean assigned area by removing all products from the line, trash, boxes, and other supplies associated with a completed order.
Required Knowledge, Skills, and Abilities include:
- Knowledge of the setup and operation of a flexographic printing press,, specifically Mark Andy P5 experience preferred, but will consider those with experience on other models as well.
- Mechanical aptitude and skills to perform troubleshooting and maintenance.
- Attention to detail and accuracy.
- Excellent communication skills.
- Ability to analyze problems for root causes and determine solutions.
- Ability to match and detect differences in similar color shades and hues.
- Ability to understand, remember, and apply/follow written and verbal instructions.
- Ability to understand, remember, and communicate routine, factual information.
- Ability to complete routine, existing forms.
- Ability to organize one's schedule and tasks for efficient workflow and production.
- Ability to perform tasks with room for personal interpretation; problem-solving involves a supervisor when needed.
- Ability to count accurately.
- Ability to add, subtract, multiply, and divide numerical data.
- Ability to use measuring equipment to determine substrate sizes, etc.
Working Conditions include:
- Requires work with moving mechanical parts.
- Requires work in a noisy, fast-paced environment where forklifts and other machinery are used.
- Requires work at risk of electrical shock.
Additional Information
The actual rate of pay offered will vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift, and location. In addition to base salary, depending on the role, the total compensation package may also include overtime and shift differentials. Quad offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, annual discretionary match to 401(k) based on company performance, life insurance, and other voluntary supplemental insurance coverages, plus childbirth short-term disability insurance, paid parental leave, adoption & surrogacy benefits, pet insurance, and more!
If you're ready to take the next step in your career with Quad, apply today and become part of a team that values growth, innovation, and your potential to excel.
Monitors the quality and the production of all finished products form the Roll to Roll process
Oversees press crews to ensure quality of product.
Performs quality checks on products.
Ensures that employees understand customer expectations.
Ensures Department Measures of Quality for Uptime, Imps. Per Hour, and Waste.
Ensures quality through reviewing press pulls.
Conducts performance evaluations that meet position description guidelines.
Edits payroll and records attendance for all Roll to Roll employees.
Ensures all employees are participating in all training functions that pertain to the department and their future development.
Interfaces with various departments to ensure delivery, equipment capabilities, and job requirements are met.
Recommends cost reduction projects.
Attends pre-production and shift change meetings.
Establishes, maintains, and enforces procedures which allow safe, accurate, and cost effective handling of equipment and materials.
Performs safety inspections and investigations.
Develops and insures compliance with ISO 9001 Quality Management System procedures.
Manages self-development.
Participates in company-sponsored training and development programs, using the skills learned on the job.
Successfully completes GATF, Web Offset Press Training Program.
High school diploma or equivalent.
We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.
Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws.
Monitors the quality and the production of all finished products form the Roll to Roll process
Oversees press crews to ensure quality of product.
Performs quality checks on products.
Ensures that employees understand customer expectations.
Ensures Department Measures of Quality for Uptime, Imps. Per Hour, and Waste.
Ensures quality through reviewing press pulls.
Conducts performance evaluations that meet position description guidelines.
Edits payroll and records attendance for all Roll to Roll employees.
Ensures all employees are participating in all training functions that pertain to the department and their future development.
Interfaces with various departments to ensure delivery, equipment capabilities, and job requirements are met.
Recommends cost reduction projects.
Attends pre-production and shift change meetings.
Establishes, maintains, and enforces procedures which allow safe, accurate, and cost effective handling of equipment and materials.
Performs safety inspections and investigations.
Develops and insures compliance with ISO 9001 Quality Management System procedures.
Manages self-development.
Participates in company-sponsored training and development programs, using the skills learned on the job.
Successfully completes GATF, Web Offset Press Training Program.
High school diploma or equivalent.
We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.
Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws.
Unleash Your Potential at Quad – Don't Miss Out!
Ready to supercharge your career and make a lasting impact? At Quad, we're excited to welcome ambitious individuals who are driven to excel. Are you mechanically inclined or maintenance-savvy? Ready to take on a new challenge? Look no further! We're looking for motivated, detail-oriented individuals to join our vibrant team in Spartanburg, SC. Your adventure to success begins now – grab this opportunity!
Our 82,000 sq. ft. facility in Spartanburg, SC, is a state-of-the-art packaging plant that serves a diverse range of clients, including medical, pharmaceutical, and well-known liquor and tobacco brands. We offer Sheetfed offset, and narrow-web flexo, along with die cutting and custom folding/gluing, all supported by advanced inline quality control systems.
The facility is well-lit with both natural and artificial lighting, climate-controlled , and impeccably clean. We take great pride in fostering a friendly, team-oriented atmosphere where everyone collaborates to achieve our goals!
Headquartered in Wisconsin, Quad is a marketing experience company that helps brands make direct consumer connections, from household to instore to online. The company does this through its MX Solutions Suite, a comprehensive range of marketing and print services that seamlessly integrate creative, production, and media solutions across online and offline channels. Supported by state-of-the-art technology and data-driven intelligence, Quad simplifies the complexities of marketing by removing friction wherever it occurs along the marketing journey. With approximately 11,000 employees in 11 countries, we serve around 2,100 clients, including industry-leading blue-chip companies that serve both business and consumers in multiple industry verticals, with a particular focus on commerce, including retail, consumer packaged goods, and direct-to-consumer; financial services; and health. Quad is ranked among the largest agency companies in the U.S. by Ad Age , buoyed by its full-service media agency, Rise , and creative agency, Betty . Quad is also one of the largest commercial printers in North America, according to Printing Impressions .
Quad is seeking a Flexo Press Operator for our Spartanburg, SC location. We are looking for operators who are flexible and can work the night shift:
4 pm – 2 am (Mon-Thurs)
Wages start between $19.00 - $25.00 / hour or more based on relevant work experience and a strong employment history.
Essential Functions of this position include:
- Prepare for Operation - Access job ticket information and set up a flexographic printing press to produce labels and other products to customer specifications. Ensure the machine is adequately stocked with the correct raw materials for each job.
- Operate Flexographic Press - Operate assigned equipment in accordance with company safety standards and departmental SOPs to produce printed products according to customer specifications. Continually monitor supply levels of inks, paper, and other required materials to add as needed. Make routine adjustments as needed to maintain print quality and correct any issues as soon as possible.
- Perform Troubleshooting & Maintenance - Observe and monitor machine operations to determine whether adjustments are needed. Perform basic maintenance and advanced troubleshooting of assigned equipment during shift.
- Perform Quality Checks - Complete quality checklist(s) and other required documentation. Perform visual quality checks of the product throughout the printing process to ensure customer satisfaction. Flag bad product for removal from job run. Cut samples from each job and compare them to product standards to ensure compliance with customer specifications.
- Perform Line Clearance - Clean assigned area by removing all products from the line, trash, boxes, and other supplies associated with a completed order.
Required Knowledge, Skills, and Abilities include:
- Knowledge of the setup and operation of a flexographic printing press,, specifically Mark Andy P5 experience preferred, but will consider those with experience on other models as well.
- Mechanical aptitude and skills to perform troubleshooting and maintenance.
- Attention to detail and accuracy.
- Excellent communication skills.
- Ability to analyze problems for root causes and determine solutions.
- Ability to match and detect differences in similar color shades and hues.
- Ability to understand, remember, and apply/follow written and verbal instructions.
- Ability to understand, remember, and communicate routine, factual information.
- Ability to complete routine, existing forms.
- Ability to organize one's schedule and tasks for efficient workflow and production.
- Ability to perform tasks with room for personal interpretation; problem-solving involves a supervisor when needed.
- Ability to count accurately.
- Ability to add, subtract, multiply, and divide numerical data.
- Ability to use measuring equipment to determine substrate sizes, etc.
Working Conditions include:
- Requires work with moving mechanical parts.
- Requires work in a noisy, fast-paced environment where forklifts and other machinery are used.
- Requires work at risk of electrical shock.
Additional Information
The actual rate of pay offered will vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift, and location. In addition to base salary, depending on the role, the total compensation package may also include overtime and shift differentials. Quad offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, annual discretionary match to 401(k) based on company performance, life insurance, and other voluntary supplemental insurance coverages, plus childbirth short-term disability insurance, paid parental leave, adoption & surrogacy benefits, pet insurance, and more!
If you're ready to take the next step in your career with Quad, apply today and become part of a team that values growth, innovation, and your potential to excel.
Unleash Your Potential at Quad – Don't Miss Out!
Ready to supercharge your career and make a lasting impact? At Quad, we're excited to welcome ambitious individuals who are driven to excel. Are you mechanically inclined or maintenance-savvy? Ready to take on a new challenge? Look no further! We're looking for motivated, detail-oriented individuals to join our vibrant team in Spartanburg, SC. Your adventure to success begins now – grab this opportunity!
Our 82,000 sq. ft. facility in Spartanburg, SC, is a state-of-the-art packaging plant that serves a diverse range of clients, including medical, pharmaceutical, and well-known liquor and tobacco brands. We offer Sheetfed offset, and narrow-web flexo, along with die cutting and custom folding/gluing, all supported by advanced inline quality control systems.
The facility is well-lit with both natural and artificial lighting, climate-controlled , and impeccably clean. We take great pride in fostering a friendly, team-oriented atmosphere where everyone collaborates to achieve our goals!
Headquartered in Wisconsin, Quad is a marketing experience company that helps brands make direct consumer connections, from household to instore to online. The company does this through its MX Solutions Suite, a comprehensive range of marketing and print services that seamlessly integrate creative, production, and media solutions across online and offline channels. Supported by state-of-the-art technology and data-driven intelligence, Quad simplifies the complexities of marketing by removing friction wherever it occurs along the marketing journey. With approximately 11,000 employees in 11 countries, we serve around 2,100 clients, including industry-leading blue-chip companies that serve both business and consumers in multiple industry verticals, with a particular focus on commerce, including retail, consumer packaged goods, and direct-to-consumer; financial services; and health. Quad is ranked among the largest agency companies in the U.S. by Ad Age , buoyed by its full-service media agency, Rise , and creative agency, Betty . Quad is also one of the largest commercial printers in North America, according to Printing Impressions .
Quad is seeking a Flexo Press Operator for our Spartanburg, SC location. We are looking for operators who are flexible and can work the night shift:
4 pm – 2 am (Mon-Thurs)
Wages start between $19.00 - $25.00 / hour or more based on relevant work experience and a strong employment history.
Essential Functions of this position include:
- Prepare for Operation - Access job ticket information and set up a flexographic printing press to produce labels and other products to customer specifications. Ensure the machine is adequately stocked with the correct raw materials for each job.
- Operate Flexographic Press - Operate assigned equipment in accordance with company safety standards and departmental SOPs to produce printed products according to customer specifications. Continually monitor supply levels of inks, paper, and other required materials to add as needed. Make routine adjustments as needed to maintain print quality and correct any issues as soon as possible.
- Perform Troubleshooting & Maintenance - Observe and monitor machine operations to determine whether adjustments are needed. Perform basic maintenance and advanced troubleshooting of assigned equipment during shift.
- Perform Quality Checks - Complete quality checklist(s) and other required documentation. Perform visual quality checks of the product throughout the printing process to ensure customer satisfaction. Flag bad product for removal from job run. Cut samples from each job and compare them to product standards to ensure compliance with customer specifications.
- Perform Line Clearance - Clean assigned area by removing all products from the line, trash, boxes, and other supplies associated with a completed order.
Required Knowledge, Skills, and Abilities include:
- Knowledge of the setup and operation of a flexographic printing press,, specifically Mark Andy P5 experience preferred, but will consider those with experience on other models as well.
- Mechanical aptitude and skills to perform troubleshooting and maintenance.
- Attention to detail and accuracy.
- Excellent communication skills.
- Ability to analyze problems for root causes and determine solutions.
- Ability to match and detect differences in similar color shades and hues.
- Ability to understand, remember, and apply/follow written and verbal instructions.
- Ability to understand, remember, and communicate routine, factual information.
- Ability to complete routine, existing forms.
- Ability to organize one's schedule and tasks for efficient workflow and production.
- Ability to perform tasks with room for personal interpretation; problem-solving involves a supervisor when needed.
- Ability to count accurately.
- Ability to add, subtract, multiply, and divide numerical data.
- Ability to use measuring equipment to determine substrate sizes, etc.
Working Conditions include:
- Requires work with moving mechanical parts.
- Requires work in a noisy, fast-paced environment where forklifts and other machinery are used.
- Requires work at risk of electrical shock.
Additional Information
The actual rate of pay offered will vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift, and location. In addition to base salary, depending on the role, the total compensation package may also include overtime and shift differentials. Quad offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, annual discretionary match to 401(k) based on company performance, life insurance, and other voluntary supplemental insurance coverages, plus childbirth short-term disability insurance, paid parental leave, adoption & surrogacy benefits, pet insurance, and more!
If you're ready to take the next step in your career with Quad, apply today and become part of a team that values growth, innovation, and your potential to excel.
Victorinox, maker of the original Swiss Army Knife, is seeking a seasoned, strategic, creative, and analytical communications professional with experience building high performance, impactful programs with measurable results.
The Public Relations Manager will manage PR, influencer, and affiliate initiatives across Victorinox, Wenger and Epicurean brands. This role is responsible for amplifying brand awareness, cultivating media and influencer relationships as well as supporting marketing and brand projects. The ideal candidate can own relationships with key media and influencers, is comfortable with social platforms, and has experience partnering with internal and external stakeholders.
Primary Responsibilities:
- Contribute to the development and implementation of publicity strategies for all Victorinox product categories, as well as Epicurean
- Manage the PR agency for Watches and Travel Gear, owning strategy and execution
- Responsible for influencers and events in the Watch and Travel Gear categories, from concept to execution and ROI
- Develop and follow a multi-channel editorial strategy in partnership with PR agency to ensure both quality and quantity of desired press
- Responsible for direct PR efforts for HoReCa/Foodservice, Slaughter and Corporate business
- Contribute to the identification and implementation of new strategies to adapt to the changing media and influencer landscape
- Influencer research for omni-channel platforms
- Execute PR and influencer reporting for all categories
- Develop seasonal press stories and pitches across the Victorinox portfolio
- Execute briefs and sponsored content for paid media
- Keep master pitch decks up to date with stand-out PR and influencer activities
- Create email communications to retailers and prospects with top-tier PR and influencer features
- Support management of budgets across all PR and Influencer activities
- Execute affiliate marketing and corresponding reporting
- Order and track product samples for press and influencers
- Research and maintain relationships with influencers for owned categories
- Execute day to day responsibilities including but not limited to:
- Analyzing all media coverage of the organization and drafting appropriate responses
- Create and manage media lists across brand portfolio
- Upload press to Global reporting system
- Follow topical news stories and monitor competitor news for communication to key stakeholders
- Support in managing media appointments for Tier 1 tradeshows.
Additional tasks as requested
Desired Skills/Experience:
- 5+ public relations experience, PR agency experience preferred
- BA degree in related field
- Excellent written, verbal, and presentation skills; Must be able to clearly communicate information effectively and persuasively
- Attention to detail and organization; ability to meet deadlines
- Action-oriented, focused on quality output
- Excellent project management experience; ability to effectively handle multiple projects simultaneously; strong time management skills
- Creative thinker with a positive, entrepreneurial attitude; Flexible and adaptable
- Strong knowledge of Microsoft Office suite and Cision
- Ambassador: Representing Victorinox products and values with passion and integrity
Flagship Culinary Services helps some of the world’s largest high-tech companies provide high quality dining experiences for their employees, clients and visitors. Our highly qualified staff support our culinary program in preparing tasty and nutritious food, made from scratch, with a strong emphasis on local and organically grown ingredients. This position is participating in decisions such as hiring, training and employee development and performance evaluations.
Our cafes are fast-paced, welcoming and put collaboration and learning at the forefront. No two days are the same and our Jr. Sous enjoy a work/life balance with a set schedule, weekends off and on-the-job-training for continuing your career in the culinary field.
We are looking for someone ideally with Asian cuisine cooking experience, as well as fine dining on the Mid-shift, 7:30PM- 5PM (hours may vary based on the business needs).
Experience cooking Asian cuisines or any fine dining experience is a plus!
Benefits/Perks:
- No Weekends
- Monday to Friday: 7:30PM- 5PM (salaried position; hours may vary)
- Snacks and meals provided during shifts
- Medical, Dental, and Vision Insurance
- 12 paid holidays
- 401K with match
- Vacation and Sick days
Organization Background
Flagship Culinary Services helps some of the world’s largest high-tech companies provide high quality dining experiences for their employees, clients and visitors. Our highly qualified staff support our culinary program in preparing tasty and nutritious food, made from scratch, with a strong emphasis on local and organically grown ingredients.
The Vision: Bring the world closer together.
Summary/Objective
Flagship Culinary Services helps some of the world’s largest high-tech companies provide high quality dining experiences for their employees, clients and visitors. Our highly qualified staff support our culinary program in preparing tasty and nutritious food, made from scratch, with a strong emphasis on local and organically grown ingredients. This position is participating in decisions such as hiring, training and employee development and performance evaluations.
Essential Functions*
- Responsible for achieving company objectives and goals.
- Foster and promote the Flagship brand and values within the client’s culinary culture.
- Promote and ensure that all staff is adhering to Flagship’s safety culture.
- Maintains a safe working environment by using food handling skills and proper food safety guidelines.
- Develop and maintain an employee engagement program that is based on Flagship core values.
- Partner with upper management and HR for guidance regarding corrective actions, reviews and employee issues.
- Responsible for consistently meeting the Company’s Key Performance Indicators [i.e., safety, staffing levels, attrition, etc.].
- Follows standard operation procedures set by the company.
- Manages assigned staff, to including scheduling Workday time clock activity and performance.
- Communicates job expectations to hourly employees; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating; and enforcing systems, policies procedures, and productivity standards.
- Continuously seeks opportunities to improve the customer experience. Encourages and builds mutual trust, respect, and cooperation among team members.
- Ability to work well under pressure in a fast-paced environment.
- Serves as a role model for hourly employees, to demonstrate appropriate behaviors.
- Responsible for production according to recipes/directions.
- Sets, manage and follow up on prep and production goals.
- Maintains food quality standards for the café.
- Oversees all phases of food procurement, production and service. Including: inventory, ordering, storage/rotation, food preparation, recipe adherence, plate presentation, service and production time standards.
- Conducts daily line checks, food reviews and recipes of the day.
- Ensures that clear feedback is provided to the entire kitchen team.
- Ensures the cleanliness of the kitchen by maintaining to specified standards, passing Health Department audits with a minimum of 90% or equivalent, and training staff on proper sanitation guidelines.
- Prepares food items consistently by adhering to standards with portion sizes, quality standards and kitchen rules, policies, and procedures.
- Able to interview new team members considering our values and culture. Other duties as assigned.
Knowledge and Skills
- Follows safety and sanitation procedures with all guidelines from OSHA and Department of Health.
- Excellent verbal skills with an ability to adjust communication style to suit the audience.
- Excellent culinary skills.
- Lead by example.
- Ability to manage multiple tasks and projects on a consistent basis.
- Ability to understand and speak Spanish is a plus but not required.
- Mid to high level skill in navigation/use of common work programs included in Microsoft Office, as well as ERP, and any other program use by Flagship to conduct business.
- Ability to stay organized, prioritized and manage a busy schedule.
- Ability to handle kitchen equipment and tools safely.
- Interpersonal and organizational skills.
- Utilization of knife skills in a fast, efficient and safe manner.
- Sense of urgency.
- Professional appearance.
- Ability to move throughout the café and kitchen.
- High volume production & large batch cooking.
- Strong leadership skills.
- Ability to work with and support union employees and collaborate with union representatives (if applicable).
- Able to delegate work and hold others accountable for achieving needed results within designated timelines.
- Strong ability to influence positive change.
- Know where things are in the kitchen and how to use the equipment.
Education and Work Experience
- Culinary Degree (preferred but not required).
- Exemplary record of attendance, safety and performance in previous position.
- Solid track record of success in previous assignments demonstrating upward career tracking.
- 3-5 years’ experience of kitchen management in a full service, moderate to high volume restaurant or equivalent.
Work Environment
- The work environment for includes the following large kitchen environment elements and exposures.
- The noise level in the work environment is moderate to high noise level.
- The job operates in a corporate kitchen.
- Fast paced office environment when working in the café office.
- Fast paced kitchen, frequently changing environment in which interruptions are considered normal.
- Work environment involved constant exposure to working with chemicals.
- Work environment entails constant exposure to food allergens such as milk, egg, nuts, fish, shellfish, wheat and soy.
- High sense of urgency. Slippery/uneven surfaces may be encountered.
- Frequently moving from cold freezer to normal kitchen environment.
Requirements
Must have and maintain an active Management Level Food Handlers’ Certification (ServSafe) and adhere to local food handler requirement. Consistently perform all duties in a responsible and efficient manner.
Company Description
Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.
Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.
Our Mission:
We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.
Our Values:
To put Human Experience at the heart of organizations so every person can be seen and understood.
Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
Dare to innovate:We challenge the status quo with creativity and innovation as our true north.
Better together:We check our egos at the door. We work together, so we win together.
To work #bettertogether, we operate with a hybrid working model. For those near a hub location, we gather in our office locations three days a week (Tuesday, Wednesday, Thursday). For the remaining days, we work from home.
The Phone Survey Representative will conduct healthcare telephone surveys including reading scripts verbatim, accurately coding responses, and entering and rating verbatim comments. This individual will also assist with other data entry projects as needed.
Duties & Responsibilities:
Conduct healthcare telephone surveys including reading scripts verbatim, accurately coding responses, and entering and rating verbatim comments.
Qualifications:
- Personable, with a good phone presence.
- Strong attention to detail and accuracy are a must for these positions.
- Able to speak and read Spanish - Bilingual positions only
Education:
High School Diploma or equivalent GED.
Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Additional Information for US based jobs:
Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.
Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
The expected hourly rate for a Non-Bilingual role is $17.20 p/h and $18.20 p/h for a Bilingual role.
All your information will be kept confidential according to EEO guidelines.
Our privacy policy can be found here:legal-privacy/
Company Description
Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.
Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.
Our Mission:
We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.
Our Values:
To put Human Experience at the heart of organizations so every person can be seen and understood.
Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
Dare to innovate:We challenge the status quo with creativity and innovation as our true north.
Better together:We check our egos at the door. We work together, so we win together.
This position will have a hybrid schedule to our South Bend, IN location Tuesday through Thursday and Monday and Friday working from home.
The Manager, Client Support is responsible for leading a support team to deliver outstanding client experiences through onboarding, system configuration, data handling, and ongoing support. This role ensures that client accounts are set up to specifications, routine support requests are resolved quickly and effectively, and team members are resourced and coached for success.
The Manager will act as a leader and problem solver, providing direction, escalation support, and oversight to ensure services are delivered on time, error-free, and aligned with contractual agreements. This role requires fostering strong cross-functional collaboration, maintaining high levels of customer satisfaction, and driving operational improvements within the support function.
Duties and Responsibilities
- Lead and oversee the daily operations of the client support team, ensuring delivery of exceptional service.
- Serve as an escalation point for client support issues, troubleshooting and facilitating service recovery as needed.
- Monitor workload and assign clients/projects to balance caseloads across team members, ensuring optimal utilization and expertise alignment.
- Provide direct leadership, coaching, career development, and performance management for support team members.
- Partner with market and business leaders to prioritize work, address client needs proactively, and maintain high client satisfaction.
- Ensure accounts are configured to client specifications and onboarding experiences are seamless.
- Continuously identify and implement process improvements to increase efficiency and quality in service delivery.
- Foster strong communication and collaboration with cross-functional departments to align with corporate goals and initiatives.
- Contribute to department and organizational goals, ensuring alignment with overall company strategy. Responsible for cascading the department and corporate goals and holding direct reports accountable to those goals. objectives.
Qualifications
- 5-10 years of experience in healthcare support, healthcare delivery, or client-facing roles within a related field.
- Familiarity with healthcare environments, including healthcare regulatory survey operations and survey tools/processes.
- Strong understanding of system configuration, data workflows, and support operations.
- Demonstrated project management skills with the ability to manage multiple priorities in a fast-paced environment.
- Proven leadership experience with the ability to coach, develop, and motivate a team.
- Excellent communication, presentation, listening, and interpersonal skills.
- Strong analytical and problem-solving abilities with a proactive, solutions-oriented mindset.
- Commitment to delivering an exceptional client experience, including ownership of follow-up and issue resolution.
- Knowledgeable of all Microsoft Office Suite, Survey Design tools, Salesforce, Power BI, and Wrike will be a plus.
Education
- Bachelor's degree and5+years of relevant experience
Special Working Conditions
Flexible to work between the hours of 8AM ET and 5PM ET with adjustments based on business needs.
Special Physical Requirements
- Requires close visual acuity for computer work and reading.
- Physical activity includes crouching, reaching, walking, talking, hearing, and repetitive motion of hands, wrists, and fingers.
- Sedentary role with extended periods of sitting.
Direct Reports
Client Support Team Members
Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Additional Information for US based jobs:
Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.
Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
The expected base salary for this position ranges from $81,000 to $136,000 annually. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus tied to achieved results.
All your information will be kept confidential according to EEO guidelines.
Our privacy policy can be found here:legal-privacy/
Company Description
Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.
Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.
Our Mission:
We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.
Our Values:
To put Human Experience at the heart of organizations so every person can be seen and understood.
Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
Dare to innovate:We challenge the status quo with creativity and innovation as our true north.
Better together:We check our egos at the door. We work together, so we win together.
This position will be located in Chicago, IL with a hybrid schedule to our downtown Chicago's office Tuesday through Thursday and work from home Monday and Friday.
What We Need:
We are looking for a Program Manager who will play a vital role in our customers' success, embody excellent customer service, and set the bar in relationship management and strategic program design. This role sits at the heart of our relationship with customers, managing the daily interactions that result in trust and true partnership, and delivering business value through our suite of products and services.
At the highest level, the Program Manager uses technology to solve business challenges, leads the implementation of solutions and programs that deliver business value, advocates for customers' success, and evangelizes our products and services.
As a Program Manager with Forsta, you will;
- Immerse yourself in the client's business - understand their unique challenges, business and program objectives, and success measures
- Collaborate with clients, partners, and cross-functional teams to gather requirements, prepare budgets, develop project plans, and manage the delivery process
- Own delivery process, ensuring accurate, on time, profitable delivery of solutions and programs that delight clients and lead to growth over time
- Provide a single point of contact for clients, team members, and partners throughout delivery
- Champion our products - leverage the latest Forsta tools, features, and functionality to meet customers' needs
- Build deep client relationships to support customer success and account growth
- Inform clients, commercial leads, and management of progress, risks, and growth opportunities
- Advocate for clients internally with regard to product ease of use, user experience and design, new features and functionality to bring the voice of the customer to Product and R&D
Responsibilities:
- Present information clearly and confidently to clients and stakeholders within and outside the organization
- Demonstrate competence and confidence with the full VOC/E product and services suite, including those available through our partner networks
- Ability to think creatively about solving client issues or concerns to improve program outcomes, and deliver value; works effectively with varying degrees of ambiguity
- Effectively troubleshoot basic technical issues and translates technical jargon to business language for client contacts
- Provide guidance and best practice for use of the platform to achieve program objectives over time
- Identify potential risks and opportunities within assigned accounts to support retention and growth
- Implement projects on existing client accounts and lead new client implementations on small, mid-market, and large accounts
- Play an active, visible role in account planning on assigned book of business; support design, development, planning, and execution of strategic roadmaps for clients
- Support RFPs and other pre-sales activities as part of new client acquisition under the direction of Principal PM or Director
- Lead internal initiatives designed to improve the customer experience with Professional Services or the products and services we offer
- Participate in the training and onboarding of new/junior team members on assigned work
Qualifications:
- 3 to 5+ Years' of Market Research project management experience.
- Previous experience working with Forsta Plus or Decipher is a plus
- Professional demeanor, excellent written, and oral communication skills
- Demonstrated track record of success in outstanding customer service
- Capable of developing/maintaining long-term business partnerships with clients
- Ability to multi-task and effectively manage all responsibilities attached
Education:
Bachelor's degree is required.
About You:
You are a highly motivated individual that works well in a team environment yet can work autonomously and take individual initiative. You have exceptional time management and multi-tasking skills. You are detail-oriented and well organized. You are results oriented - a driver of projects, gets things done, with a "can-do" attitude.
Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Additional Information for US based jobs:
Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.
Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
The expected base salary for this position ranges from $80,000to $95,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus tied to achieved results.
All your information will be kept confidential according to EEO guidelines.
Our privacy policy can be found here:legal-privacy/
Company Description
PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.
Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.
Our Mission:
We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.
Our Values:
To put Human Experience at the heart of organizations so every person can be seen and understood.
- Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
- Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
- Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
- Dare to innovate:We challenge the status quo with creativity and innovation as our true north.
- Better together:We check our egos at the door. We work together, so we win together.
Duties & Responsibilities
Design and implement processes, systems and automation to streamline the development and deployment of AI solutions.
Architect robust, reliable solutions for specific AI applications using appropriate cloud-based and open source technologies.
Design and automate data pipelines to deliver complex data products to power training and online inference of AI systems.
Deploy ML models, LLMs and GenAI systems into production, ensuring reliability, efficiency, and scalability across cloud or hybrid environments.
Build and maintain robust CI/CD pipelines tailored to ML model lifecycle management, ensuring a streamlined and agile deployment process.
Monitor model performance, identify potential improvements, and integrate feedback loops for continuous learning and adaptation.
Integrate models with chat interfaces and conversational platforms to create responsive, user-centric applications.
Investigate and implement agent-based architectures that support conversational intelligence and interaction modeling.
Collaborate with cross-functional teams to design AI-driven features that enhance user experience and interaction within chat interfaces.
Work closely with data scientists, product managers, and engineers to ensure alignment on project goals, data requirements, and system constraints.
Mentor junior engineers and provide guidance on best practices in ML model development, deployment, and maintenance.
Create and maintain comprehensive documentation for model architectures, code implementations, data workflows, and deployment procedures to ensure reproducibility, transparency, and ease of collaboration.
Technical Skills
Experience with large-scale deployment tools and environments, including Docker, Kubernetes, and cloud platforms like AWS, Azure, or GCP.
Experience deploying and managing a variety of database technologies.
Experience deploying ML models at scale and optimizing models for low-latency, high-availability environments.
Strong programming skills in Python and proficiency in libraries such as NumPy, Pandas, and Scikit-learn.
Experience with data pipelines, ETL processes, and experience with distributed data frameworks like Apache Spark or Dask.
Familiarity with machine learning frameworks such as TensorFlow, PyTorch, and Hugging Face Transformers.
Knowledge of conversational AI, agent-based systems, and chat interface development.
Proven track record in deploying and maintaining ML and AI solutions in a production setting.
Experience with version control (e.g., Git) and CI/CD tools tailored to ML workflows.
Experience with MLOps.
Experience with Databricks is a plus.
Qualifications
Minimum Qualifications
5+ years of experience in platform engineering with a focus on with a focus on data and ML systems.
Bachelor's degree in Computer Science, Engineering, Data Science, or a related field.
Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Additional Information for US based jobs:
Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.
Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
The expected base salary for this position ranges from $100,000 to $140,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.
All your information will be kept confidential according to EEO guidelines.
Our privacy policy can be found here:legal-privacy/