Power Services Company Jobs in Usa

Tampa, FL

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you friendly, patient, and passionate about helping others? Do you thrive in fast-paced environments and enjoy solving problems? If so, we'd love to have you on our team!

We're looking for Customer Service Representatives to deliver exceptional support to our clients. In this role, you'll assist customers with inquiries, provide technical support, and offer product recommendations all while ensuring a best-in-class customer experience.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries.
• Provide accurate information about products and services.
• Resolve customer complaints and issues efficiently.
• Document all interactions in the CRM system.
• Follow up with customers to ensure satisfaction.
• Adhere to company policies and quality standards.
• Collaborate with team members to improve service delivery.

Wonder if you are a good fit for this position?

All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English and Spanish.
• Excellent communication and interpersonal skills.
• Ability to handle high call volumes and multitask.
• Strong attention to detail and organizational skills.
• Previous customer service experience is preferred.

Want an employer that values your contribution?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What you can expect from MCI:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

Compensation & benefits that fit your life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly

The Account Director is responsible for ensuring client teams deliver exceptional, “white glove” service and operational excellence. This role provides hands-on leadership, drives continuous improvement, and fosters a culture of accountability and high performance. The Account Director proactively manages client relationships, oversees operations including Front of House services and adapts to evolving client needs and organizational changes.

JOB DUTIES

• People leadership
  • Directly supervise management, providing mentorship and supporting structured succession planning.
  • Foster a collaborative team environment, emphasizing readiness, accountability, and continuous improvement.
  • Support onboarding and development of new hires, ensuring rapid integration and contribution to service improvements.
  • Execute modifications to organizational design and teams to optimize operational activity and improve client experience.
• Operations leadership
  • Ensure client teams consistently meet or exceed service level agreements (SLAs) and deliver a premium, “white glove” client experience.
  • Provide operational oversight, ensuring all business processes align with best practices and organizational standards.
  • Champion best practices in service delivery, leveraging technology and systems for operational efficiency.
  • Implement strategies to improve and standardize all aspects of operations.
  • Ensure operational controls and management information and reporting requirements are fulfilled.
  • Oversee Front of House services as part of the overall client experience.
  • Drive operational excellence initiatives, including process improvement, knowledge management, and complaint resolution.
  • Promote a culture of high performance, learning, and quality.
  • Identify and mitigate operational, compliance, and financial risks.
  • Investigate and resolve issues escalated by the client, communicating significant matters to the appropriate leadership.
• Customer & account leadership
  • Develop and maintain effective client relationships with operational counterparts.
  • Address and escalate client concerns promptly, maintaining a sense of urgency and professionalism.
  • Support upselling and cross-selling of new services, as well as renewal and periodic price adjustment (PPA) processes as required.
  • Maintain appropriate communications channels with clients, the field, and offsite leadership.
• Financial and Contract Management
  • Ensure operational controls are in place to manage budget and maintain profitability.
  • Lead contract negotiations, renewals, and amendments as required.
  • Develop and execute strategic account plans in alignment with client and organizational goals.
• Other
  • Partner with functional teams to implement appropriate policies, internal controls, and reporting.
  • Highlight operational, compliance, and financial risk areas.
  • Participate as a key project team member in new business implementation.
  • Follow delegations of authority for operations team.

WORKING CONDITIONS

• Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site.
• Work is performed in a professional work environment and/or work from home setting.
• Business casual and/or professional attire required.

• Bachelor’s degree or equivalent experience required.
• 8+ years of leadership in a national or global customer service environment.
• Proven track record in resolving contract performance issues and building client relationships.
• Experience managing large teams and multiple service lines, including Front of House operations.
• At least one year of business development experience.
• Minimum five years of financial management, with a strong understanding of P&L impact.
• Excellent client service skills with a service-minded approach; must remain calm and confident in stressful situations.
  
  

RRD's current salary for this role is $130,000/ year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

Shift: Monday through Friday, 9am to 5pm

#GOC

#WLNAT

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans

Join our Best-One team - now hiring a General Service Technician at our Princeton Retail location.       

Pay: Competitive pay based on qualifications

Who we are: 

Over the past 77 years, what started out as a single bay service station has grown into a respected tire and service company with over 285 locations in over 35 states – one of the largest independent tire companies in North America. At Best-One, we strive to be the leading the most trusted provider of tires and service in all of our markets with a mission for creating raving fans. And we know our success starts with our team members – our internal ravings fans. 

We're looking for a General Service Tech who places an emphasis on creating results for teammates, customers, and the company.

What you get: 

· Top pay - the more you know, the more you earn

· Paid holidays & vacations; closed most major holidays

· Home on the weekends

· Health/dental/vision insurance 

· 401(K)

· Team member discount program

· ...and being a part of a company that offers a career, not just a job!

What you will be doing as a General Service Technician

· Mounting/dismounting, installation and inspection of auto and light truck tires

· Tire repair and wheel balancing

· Tire rotations

· Oil Changes

· Routine Maintenance

· Brake inspections

· PM services

· Loading/unloading and storage of products
 

What boxes you have to check:

· Valid driver's license with an acceptable driving history

· Repetitive lifting, occasionally up to 75-100 pounds

· Commitment to service beyond the expectations of our customers

· The ability to work in a fast-paced, customer service-oriented environment

· Prior experience preferred  
 

Employer is an Equal Opportunity & Drug-Free Employer

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Amazon Web Services (AWS) Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we are the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.

You will join a diverse team of software, hardware, and network engineers, supply chain and procurement specialists, security experts, operations managers, and other vital roles. You will collaborate with people across AWS to help us deliver the highest standards for availability, safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.

AWS provides a highly reliable, scalable, and low-cost cloud platform that powers thousands of businesses in over 190 countries. AWS Infrastructure Service (AIS) organization works to deliver cutting-edge solutions to source, build and maintain our socially responsible data center supply chains. We are a team of highly-motivated, engaged, and responsive professionals who enable the core sustainable infrastructure of AWS. Come join our team and be a part of history as we deliver results for the largest cloud services company on Earth!

The AIS Power & Cooling team is looking for a results-oriented individual to own New Production Introduction (NPI) and sourcing management for Liquid Cooling Data Center Power & Cooling Equipment. Our NPI Sourcing Managers are experts in their industries who deliver the sourcing and supply chain strategies that helps drive the explosive growth of AWS.

As a member of the Power and Cooling Supply Chain and Procurement Team, you will manage the global New Product Introduction Program Management for one or more of the categories that reside within the Liquid Cooling equipment space supporting AWS Data Center build projects. This role has an important role in ensuring that their respective equipment and suppliers meet the technical and commercial specifications necessary for AWS to satisfy its supplier quality, capacity delivery, and engineering customers' needs.

This position is located in Austin TX.

Key job responsibilitiesWork cross-functionally with Design Engineering, Quality Engineering, Finance, Sourcing/Supply-chain, Legal, Technical Program Management teams to qualify new products or new designs of existing equipment

Drive product from NPI to global scale while mitigating potential supply risks and cost uplifts

Develop Scope of Work (SOW) for new initiatives and clearly define milestones

Develop, implement, and manage supply chain scaling strategies on a global scale

Drive the strategic aspects of large complex cross-functional projects

Drive innovation through the supply chain and influence industry practices

Develop analytical reports to deliver information to business partners and stakeholders that support improved decision making

Be a subject matter expert for the customers, technologies, and markets in which you engage

Manage cross-functional projects against plans and objectives to meet commitments and goals

Identify and drive realization of opportunities for sustainable, scalable, relative advantage in your category

Requires travel up to 15% of the year

About the teamWhy AWSAmazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. - 2+ years of program, project or product management, or leading product implementation experience

• 6+ years of related industry experience
• 8+ years of data analysis using tools such as Excel, Pivot Tables, SQL, Tableau, or equivalent experience
• 8+ years of high volume manufacturing operations or sourcing environments experience
• Bachelor's degree in Supply Chain, Business, Engineering, or a related field
• Experience in data analysis using tools such as Excel, Pivot Tables, SQL, Tableau, or equivalent
• Experience in high-volume manufacturing operations or sourcing environments
• Experience with Continuous Improvement and Six Sigma methodologies
• Experience in global supply chain management, managing cross-functional teams in a fast-paced consumer electronics product company
• Experience in program, project or product management, or leading product implementation- Master's degree in Business Administration, Finance, Economics, Computer Science, or a related field
• Experience in data centers, infrastructure service providers, or related technology companies
• Experience in negotiations with global suppliers with a proven track record in cost reduction
• Experience in procurement practices working with engineering, supply chain and Tier 1 OEM partners
• Experience practicing best-in-class procurement processes (category management, benchmarking, should-cost models, RFX, reverse auction, contracting, or equivalent)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at , TX, Austin - 147,9 ,100.00 USD annually

About Leo

Leo is a portfolio of trusted service companies operating under one brand. Our family includes Academy Locksmith, Firstline Lock & Door, First Choice Facilities, Caliber, CLM, Impact, and others - all Powered by Leo.

By operating as one team, we invest in our people, systems, and shared ways of working, while continuing to support the local teams and relationships that define our businesses. The result is consistent, reliable service and more opportunity for our people to grow and make an impact.

About Caliber Service Management

We are a family of value-driven companies offering a full range of soft and hard facility management services (Landscaping, Snow Removal, Property Enhancements, Project Management, Lot Services and Stormwater Management) that aid in providing safe and attractive facilities.

With over 100 years of industry experience collectively, our team of subject matter experts is committed to effective performance and successful partnerships with asset, property and facility managers as well as real estate investment trusts.

We take tremendous pride in helping solve, support, and maximize the true potential of each property. Caliber is a privately held LLC with annual revenue greater than 50 million and we proudly serve more than one thousand high performing commercial, industrial and retail locations.

With more than forty million square feet of exterior grounds care, emergency response, construction and snow removal, our workforce includes more than one hundred and fifty team members and over one thousand service partners.

Job Summary

*This role is 80%+ on the road within a region.

Commercial landscape and snow removal management professionals encouraged to apply.

(SPO) provides management and oversight within their designated geographic zone. They build strong relationships, facilitate communications in the field between all key stakeholders, maintain Quality Control of Service Vendor performance and resolve problems within the zone.

Responsibilities

• Communicate and build relationships and trust with the client locations and regional management
• Deliver Vendor Quality Control programs within the region
• Read, Understand and Implement detailed facilities maintenance Scopes of Work and Service Level Agreements
• Facilitate communications in the field between team members, Caliber Operations Managers, Caliber Service Management Affiliates, client locations
• Manage the client; up to and including client Regional Vice Presidents.
• Conduct Service Validations
• Train and guide vendors as required
• Provide guidance and feedback to Caliber Service Management
• Maintains Quality Control Reports
• Prepare Vendor score cards
• Resolve customer problems by applying resources as necessary
• Conduct site surveys for various trades and services
• Engage and entertain the customer as appropriate
• Conduct training and presentations concerning scope of work to store personnel
• Foster a positive team environment
• Ensure confidentiality of internal and external data
• Perform ad-hoc projects and other duties as assigned
• Responsibilities may require emergency support, mobilization and extended engagement helping serve/solve local, regional and national market clients needs; scheduled and non-scheduled including but not limited to property damage and snow emergencies

Professional Skills

• Customer Service – Advanced
• Verbal Communication – Proficient
• Written Communication – Proficient
• Teamwork – Proficient
• Relationships – Advanced
• Organizational Awareness – Proficient
• Problem Solving – Proficient
• Process Orientation – Proficient

Role Specific Skills

• Proficiency in Microsoft Office tools (Word, Excel, Access, Power Point)
• Able to utilize Disc Profile Tools
• Capable of working outside in supervisory-inspection capacity in all weather conditions
• Able to climb ladders and perform roof top maintenance inspection tasks
• Capable of extensive driving (day, night and inclement) and commercial air travel
• Able to travel nationwide on short notice on a limited basis
• Excellent driving record

Qualifications

Minimum Qualifications

• Bachelor’s degree preferred

Other Relevant Qualifications

• Strong multi-unit enterprise facilities management experience preferred in the following skills: Landscaping, Irrigation, Snow-Ice Programs, Interior and exterior facilities management, and Janitorial Services
• Experience in a trade
• Retail experience or experience servicing retailers
• Experience in facilities industry

Compensation includes Vacation, Holiday Pay, 401k, profit-sharing incentives.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Job Title: UPS Field Service Engineer – Miami, FL

About Brooksource

Brooksource is partnering with EOLA Power to hire a UPS Field Service Engineer in Miami, FL. This is a direct-hire opportunity supporting mission-critical clients throughout the South Florida region.

About EOLA Power

EOLA Power is Florida's #1 Independent Provider of Critical UPS Service and Maintenance. They specialize in commissioning, maintaining, and supporting critical power infrastructure for commercial and mission-critical environments.

As they continue to grow their South Florida presence, they are seeking a highly skilled UPS Field Service Engineer to support customers throughout the Miami territory.

Position Summary

The UPS Field Service Engineer will be responsible for commissioning, preventive maintenance, troubleshooting, and emergency support of UPS systems and related power electronics equipment at customer sites. This role is primarily field-based and requires strong technical expertise, independent work ethic, and a commitment to exceptional customer service.

The ideal candidate has hands-on UPS field service experience and holds current Mitsubishi UPS certification.

Key Responsibilities

• Perform commissioning activities, including design reviews, test procedure development, reporting, and on-site system testing
• Conduct preventive maintenance, emergency service response, equipment startups, and field modifications
• Troubleshoot UPS systems and related equipment down to the component level
• Collaborate with technical support teams to resolve operational and maintenance issues
• Develop and follow detailed Methods of Procedures (MOPs)
• Prepare accurate and timely Field Service Reports
• Provide proactive system improvement recommendations to customers
• Maintain professional, high-quality client interactions
• Utilize hand tools and diagnostic equipment safely and effectively
• Participate in on-call rotation and respond to emergency service calls as needed
• Travel regionally throughout South Florida; occasional national travel may be required

Required Qualifications

• 5-7+ years of UPS field service experience
• Active Mitsubishi UPS certification (required)
• Ability to troubleshoot UPS systems and related equipment to the component level (UPS, batteries, PDUs, STS, etc.)
• Strong understanding of UPS manufacturer specifications
• Excellent written and verbal communication skills
• Ability to work independently from a home-based location
• Ability to meet physical job requirements, including bending and lifting up to 100 lbs when necessary
• Clean driving record
• Willingness to travel regionally and nationally for emergency response situations

Preferred Qualifications

• Experience working with third-party UPS systems such as Emerson/Liebert/Vertiv, APC/MGE/Schneider, Eaton/Powerware/PDI
• Technical degree from an accredited institution
• Military experience in electrical or mechanical specialties (Navy, Army, Air Force, Coast Guard, etc.)
• Experience supporting mission-critical environments such as data centers, healthcare facilities, or industrial operations

Why Join EOLA Power

• Work with Florida's leading independent critical power service provider
• Support high-profile, mission-critical clients
• Competitive compensation
• Opportunities for technical growth and advancement
• Dynamic and team-oriented culture

A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

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The Account Manager directly oversees one Tier 1 or 2 Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives.

Financial and Business Systems Management

• Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance.

• Demonstrates the ability to improve the financial performance and profitability of the account

• Understands the contractual agreement and recognizes ways to maximize opportunities

• Demonstrates the ability to positively move the metrics for forecasting, productivity, claims, customer service, and turnover

• Manages scheduling, overtime for associates under his/her direct supervision, tip reporting, and timekeeping

• Ensures that forecasts, payroll and accounting reports are on time and accurate

• Effectively utilizes standardized business systems as developed by Towne Park and ensures compliance with policies and procedures

Human Resources

• Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location

• Fosters an environment that retains talented associates

• Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews

• Sees that new associates get off to the right start through proper orientation and on-the-job training

• Recognizes great performance and provides opportunities for top performers to learn and grow

• Recognizes where the team and individual performers need to improve and properly trains and coaches

• Identifies talent and helps develop future leaders for the organization

• Conducts regular performance appraisals and provides feedback and coaching for all direct reports

• Holds effective associate meetings and ensures that shift huddles happen on every shift

• Practices positive discipline and provides accurate and timely performance documentation

• Delegates by allocating decision making and other responsibilities appropriately and effectively

Service Management

• Ensures that the guest/patient service experience is delivered consistently on all shifts

• Efficiently allocates labor resources to support service delivery

• Works with the Area/District Manager and Human Resources to forecast and plan for seasonal variances in business to ensure proper staffing levels

• Understands the client’s service standards and effectively integrates Towne Park’s standards to complement them

• Is knowledgeable of the client’s service metrics/measurements and ensures Towne Park is helping to drive results

Client Relations Management

• Develops cohesive working relationships with the clients’ staff members

• Maintains regular meeting rhythms and communication channels with the client and follows through on commitments

• Knows when to be present at the site and maintains a high level of visibility

• Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations

• Capitalizes on opportunities to grow Towne Park’s business by building client loyalty and creates a net promoter of Towne Park. 

Systems and Standards

• Fully understands and utilizes the systems provided by Towne Park to control assets and expenditures

• Trains others or sees that they are trained to properly use the systems provided

• Maintains a clean, neat work environment

• Completes all tasks in a timely manner as instructed by the Area/District Manager

• Cooperates with management and coworkers to ensure that services can be adequately maintained to meet the needs of internal and external customers

• Treats clients and associates with courtesy, respect and dignity

• Maintains strict confidentiality related to associate and client information

Safety and Risk Management

• Understands and follows safety and security procedures

• Practices preventative safety procedures as set forth by Towne Park

• Reports all accidents and incidents to the Area/District Manager immediately

• Uses only equipment trained to use and operates all equipment in a safe manner

• Reports all potential high risk areas and safety concerns to the Area/District Manager

• Ensures all associates have been adequately trained in safety and loss prevention procedures

• Ensures claims are reported timely and accurately and cooperates with the Risk Management department to resolve claims

• Consistently follows the progressive disciplinary process to hold associates accountable for at-fault claims and safety violations

• Promptly responds to any concerns regarding workplace safety

• Follows the procedures for reporting on-the-job injuries and works with Human Resources to effectively manage worker’s compensation cases

• Adheres to Towne Park employment and payroll policies and procedures to limit exposure to employment claims and litigation

Sales Responsibilities:

• Maintains relationships with present client to obtain references and leads for new opportunities

• Keeps leadership and sales teams advised on known changes to Ownership Groups/Management Companies or Brand changes

• Advises Leadership and Sales of any changes in position at the client location.  Specifically, name, where they came from, where they are going

• Monitors existing client’s business in order to be aware of and report to Area/District Manager any construction, expansion, or changes in the current business that could lead to internal growth opportunities.

• Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines

• Demonstrated work ethic, drive, energy, and persistence to achieve goals

• Ability to maintain stability, dependability and professionalism when faced with changing and difficult situations

• Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications

• Written and verbal communication skills to effectively address all levels within the organization

• Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures

• Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications

• Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails

• Associate’s degree preferred and a minimum of two (2) years of related experience and/or training; OR equivalent combination of education and/or experience

• Knowledge of general business practices including accounting, human resources and customer service

• Must be able to drive manual transmission

• Must have and maintain a valid driver’s license and clean driving record

• For insurance purposes, must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The annual base pay range for this position is $70,304.00.

Additional Compensation: Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines. 
 

Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company’s 401k retirement savings plan.

Paid Time Off: Employees accrue 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

PHYSICAL DEMANDS AND WORK ENVIRONMENT                                

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear.

• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally.

• Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances

• Working extended hours, including evenings and weekends are required.

• Travel of up to 10% may be required.

#Appcast-HiPo 

We're hiring a Service Manager who can lead technicians, support customers, and keep the department running strong.

Join the MH Equipment Team, where our focus and culture are centered on our beliefs that all people matter and are due honor and respect, passion inspires others and enriches lives. and purpose unites us in serving our customers and community.

About MH Equipment:

As a leader in material handling, with 34 locations across 10 states, we sell, rent, and service high-quality and affordable material handling equipment for varying applications and budgets.

We give back to the communities we do business in through the His First Foundation, which contributes 10% of our annual income to come alongside our employees' passions.

Amazing Culture, Thriving Company, Terrific Opportunity.

For more information on who we are and what we do, please visit our .

Job Summary: The primary function is to provide supervision and support for the Muncie service department.

Job Responsibilities:

• Direct supervision and development of all shop and field technicians as well as the service department office staff.
• P&L responsibilities for the service department growth and profitability.
• Interview, hire, train and participate in the education of shop and field technicians.
• Supervise, inspect and approve all shop repair jobs for completeness and accuracy prior to return to customer.
• Quote the customer as necessary and keep them informed of cost overages, delays, additional work, etc.
• Manage the cleanliness of the grounds, service shop, steam pad, break room, etc. to maintain a professional looking image and workplace.
• Supervise the preparation and pre-delivery of new equipment.
• Close work orders within 48 hours of completion.
• Oversee and manage warranty administration.
• Oversee and manage customer PMs for timeliness, completeness and the sale of additional work, etc.
• Resolve customer complaints and billing problems.
• Interface with other departments.
• Follow-up on past due accounts and assist with service-related concerns as they arise..
• Establish and follow policies and procedures with an emphasis on safety-related issues.
• Coordinate with rental management on PMs and maintenance of rental units.
• Oversee repairs on rental trucks and ensure on-time delivery of rental units to customers.
• Interface as needed with factory service representatives.
• Perform other duties and projects as assigned.

Job Requirements:

• Primary core value is integrity.
• Experience as a manager/leading a team preferred.
• Strong customer service skills and experience working in a service department.
• Good computer skills and fluency with Microsoft programs.
• Excellent verbal and written communication and comfortable speaking to groups and individuals.
• Proven ability to maintain confidentiality.
• Demonstrated ability to work independently, manage time effectively, prioritize, multi-task, and meet deadlines.
• Valid driver's license and able to travel occasionally.
• Able to meet the physical requirements of the job.
• Present a professional image in personal appearance, dress, and preparation.

Working Conditions: Hours will be 7:00 am to 4:00 pm Monday through Friday, plus whatever time is required to accomplish goals for the position. Flexibility to work when required and may exceed a 40-hour workweek with some overnight travel and weekend work. The position is exempt from paid overtime.

Benefits:

• Uniquely MH: Adoption Assistance, Dave Ramsey's Smart Dollar, Pet Insurance, Wellness Program, Vendor Discounts, Family Life and Marriage Counseling, and His First Foundation.
• Excellent Compensation: Great pay, pay bonus incentives, 401K with employer match.
• Generous PTO: Paid vacation, holidays, personal, sick days, charity time off.
• Great Insurance: Medical, dental, vision, and life insurance. Short-term and voluntary long-term disability.
• Company Support: Continuous training, safe working environment.

MH Equipment is proud to be an Equal Opportunity Employer

As a member of the Customer Service Center Call Center Team, ensure efficient and timely processing of all work assignments into applicable business systems with strict adherence to all established procedures to assist in the attainment of service level goals throughout the CSC.

Responsibilities:

• 
  
  
• Provide accurate and timely resolution to claims customer service inquiries
  
  
• Advise Clients by telephone of status of claims inquiries
  
  
• Coordinate client follow-ups with appropriate claims adjusters
  
  
• Provide support and back up assistance to other areas of CSC as needed
  
  
• Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.
  
  

* Previous inbound telephonic customer service experience in a call center environment
* Excellent communication and organizational skills
* Ability to problem solve and work independently
* Attention to detail
* Insurance experience, knowledge of medical terminology and working knowledge of PMA Claims Systems a plus.

* M-F 11:45am - 8:00pm EST. Bilingual (Spanish) required. Must be local to Allentown, PA.

At Rite-Hite, your work makes an impact. As the global leader in loading dock and door equipment, we design and deliver solutions that keep our customers safe, secure, and productive. Here, you'll find innovation, stability, and the chance to grow your career as part of a team that's always looking ahead.

With a promotion comes a new opportunity to join us!

Our Administrative team is looking for a new addition to the team.

This position is responsible for ensuring customer satisfaction by timely and professional administration of all customer issues regarding their new equipment orders. The schedule of this position would be 7:30AM-4:30PM in office with the benefit of a hybrid schedule after training. Our facility is located near Carowinds Amusement Park, in Charlotte, NC.

Rite-HiteCustomer Service Representatives serve as the key conduit between our customers and our sales department.

• Gathering necessary order related information from all parties and assuring it is accurately communicated to those who need it. If unable to secure necessary information, this position is responsible for securing the assistance of the District Operations Manager, as needed.

• Coordinate information flow for new equipment jobs using order logs, order management, and entry systems.

• Create and maintain accurate and complete job files, work orders and information to include maintenance, reconciliations and filing processes.

• Work with customers, contractors, and vendor to assure order requirements are achieved, orders are released, and shipping dates meet customer expectations.

• Review vendor invoices for accuracy and properly code and post into corporate order management system and that they meet corporate accounting requirements.

• Review job costs and gross profit to ensure accurate invoicing and minimize profit erosion.

• Assist with resolution of collections issues.

• Ensure incoming new equipment orders meet standards and advise appropriate parties if they do not.

• Create and maintain accurate and complete job files.

• Create Work Orders to support the equipment installation process.

• Create purchase orders for allied equipment.

• Maintain a strong working relationship with supported district's Installation Coordinators.

• Enter and administer equipment orders for both Rite-Hite and allied equipment vendors following the appropriate procedures for each vendor. Maintain a smooth order flow, assure release dates and shipping schedule meet customer requirements. Expedite orders when necessary.

• Review vendor invoices for accuracy and properly enter into the system for payment.

• Process all submittals, contracts, insurance certificates, and any other similar documents necessary to release and invoice orders.

• Assist District Management and sales personnel in resolving collections issues. This includes effectively interfacing with customers to ascertain and document billing procedures to assure timely payment of Arbon invoices.

• Work to consolidate shipments to minimize freight costs while meeting customer requirements.

• Review completed job files to ensure that profit erosion is minimized. Analyze and communicate variances to District management as required.

• Cross-train with other administrative personnel to provide additional help during heavy workloads or back-up during absences.

Rite-Hitesells the best, and we hire the best. Successful candidates will possess the following qualifications:

• One year of related experience minimum. Prior experience in supporting a field service operation is helpful.

• A commitment to quality. Prior experience in an ISO-certified or similar quality program is a plus.

• Good attention to detail

• Ability to juggle multiple projects without dropping the ball

• Good communication and customer service skills are also essential

#hybrid

#LI-LC1

What We Offer

At Rite-Hite, we take care of our people - because when you're supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:

• Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.

• Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.

• Time for You: Paid holidays, vacation time, and personal/sick days each year.

Join us and build a career where you're supported - at work and beyond.

Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans.We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.

Outside Sales Specialist

United Refrigeration is hiring for a Food Service Equipment Sales Specialist role based out New Haven, CT branch. This is an outside sales role with full account responsibility that is part of our Food Service Business Unit and requires cross functional work with our internal distribution network, our partner vendors and our customer-facing branch sales teams to close deals and drive business to business sales.

Must have experience in B2B sales and customer relationship management. Industry experience in Refrigeration, HVAC, food service or distribution are a plus but not required. This position requires a strong work ethic, a willingness to learn and consult on complex technical issues and the initiative required to succeed in a competitive environment. This position is not remote, and will be based out of one of our New Haven or Hartford branches and requires frequent travel throughout CT, VT, RI, and Western MA.

The ideal candidate must possess and be willing to refine the following skills:

• The ability to work in a fast-paced environment and maintain ownership of multiple projects
• The ability to quickly solve problems and identify root causes to avoid future issues
• Consultative sales skills rooted in technical aptitude and attention to detail
• Skills required to independently, effectively prioritize own workflow
• Strong communication and organization skills
• Strong interpersonal skills
• High level of integrity
• Flexible / adaptable
• Team orientated

Core responsibilities and skill-sets for an Outside Sales Specialist:

• Work collaboratively with branch management, counter sales and vendors to build and maintain relationships with food equipment dealers and service companies
• Manage multiple high value and high complexity accounts through the full sales pipeline
• Ensure prompt and accurate customer service personally, and from branch sales teams
• Work with customers, peers and vendors to solve technical and supply issues
• Conduct on-site sales and customer relationship management calls
• Participate in industry events and trade shows
• Present quotes and negotiate pricing
• Monitor vendor claim backs to ensure proper profitability
• Continuously improve through feedback

About our Company: URI is one of the nation’s largest Refrigeration and HVAC equipment, parts and supplies wholesalers operating out of nearly 400 branches with multiple regional distribution centers throughout the US. Our passion is for providing unmatched technical expertise in our field backed by an industry leading product selection and robust on hand inventory in support of technicians that rely on URI. We offer a competitive salary along with available comprehensive benefits including health + dental, 401k, life insurance, paid time off, paid holidays etc.

This is not a remote position, and involves local and some national travel.

We are a growing facility services company providing commercial cleaning, maintenance, and on-site operational support to businesses across multiple industries.

We are looking for a driven and results-oriented Sales Representative to help expand our client portfolio.

• Identify and pursue new B2B sales opportunities

• Connect with property managers, office buildings, healthcare facilities, retail locations, and industrial sites

• Present customized cleaning and facility service solutions

• Prepare proposals and close service agreements

• Maintain strong long-term client relationships

• Competitive compensation (base + commission or commission-based options available)

• High earning potential

• Ongoing operational support

• Growth opportunity within a fast-growing company

• Previous B2B sales experience preferred

• Strong communication and negotiation skills

• Self-motivated and goal-driven

• Must be legally authorized to work in the United States

If you are confident, proactive, and ready to grow in the facility services industry, we’d love to connect.

General Manager — Residential & Commercial HVAC/Plumbing Services

Location: On-site in Northern New Jersey (convenient to Passaic, Morris, Essex & Sussex Counties)

Compensation: $175K base + substantial performance-based bonus + full benefits

Overview

A privately held, multi-division HVAC and plumbing services company is seeking a hands-on, results-oriented operational leader to oversee business performance, workforce management, and process improvement. The company provides installation, repair, and maintenance services for both residential and commercial customers. This role leads a 25+ person team—including technicians, field supervisors, customer service, and sales—and supports dozens of active service calls and projects at any given time.

Role Summary

The General Manager will take operational ownership of a fast-growing service organization known for responsiveness, technical expertise, and high-quality workmanship. You will align people, systems, financial goals, and customer service expectations to drive growth, operational efficiency, and long-term profitability.

Key Responsibilities

• Lead budgeting, forecasting, and financial performance with a focus on revenue, margins & net income
• Oversee fleet, tools, inventory, and HVAC/plumbing equipment acquisition, utilization, and maintenance
• Manage and develop service managers, dispatch, customer service, install crews, and plumbing/HVAC division leads
• Strengthen lead generation, scheduling, estimating, proposal workflows, and project intake processes
• Utilize software, automation tools, CRM/field service platforms, and AI to improve efficiency and proposal turnaround time
• Define and track KPIs across operations—technician productivity, close rates, callbacks, customer satisfaction, job profitability, etc.
• Maintain smooth communication between the office, warehouse, service technicians, and install teams
• Support expansion into new service offerings, territories, verticals, or maintenance contract programs—including recruiting and process design
• Partner closely with the CEO to execute strategic initiatives and long-term vision
• Ensure compliance with safety standards, licensing requirements, manufacturer guidelines, and industry best practices

Ideal Background

• 10+ years of operational leadership in HVAC, plumbing, mechanical contracting, or related trades
• Experience serving both residential customers and commercial/industrial accounts
• Proven success managing field technicians, office staff, and multiple revenue-generating divisions
• Strong people leadership—coaching, motivating, developing, and retaining teams
• Familiarity with estimating, service agreements, maintenance contracts, permitting, and bid responses
• Systems-oriented mindset—comfortable building processes, enforcing accountability, and scaling operations
• Experience using dispatching, scheduling, CRM, or workflow management platforms; interest in automation tools and AI
• Strong recruiting instincts and industry network to identify and hire top technicians and managers

Who Will Thrive in This Role

• Hands-on leaders who enjoy spending time in the field, visiting job sites, and understanding operations firsthand
• Problem-solvers who build, refine, and optimize systems—not just maintain the status quo
• Motivators who inspire performance, trust, communication, and teamwork without micromanaging
• High-accountability operators who prioritize responsiveness, safety, professionalism, and customer experience
• Builders who are energized by growing teams, scaling processes, and strengthening culture from the inside out