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Please submit your resume to >>> Avita Property Management LLC

Avita Property Management is one of Texas’s fastest-growing, tech-enabled multifamily operators, currently managing 5,000 units with a clear and aggressive growth plan to exceed 10,000 units within the next 24 months. In addition to third-party management, we own assets across Texas through our sister investment company, OTH Capital.

Our portfolio spans Class A, Class B, and Class C communities, with deep expertise in value-add strategies and high-performance operations across diverse asset types. We excel in environments where operational discipline, decisive leadership, and strategic execution drive measurable results.

Avita is built for scale. We challenge traditional property management through advanced technology, automation, and data-driven execution—delivering efficiency, accountability, and superior outcomes for owners and residents alike. We are actively seeking leaders and partners who thrive on innovation, embrace accountability, and are ready to redefine what modern property management looks like.

Position Description: We are currently seeking a Make Ready Tech to join our team. You will work closely with the Maintenance Supervisor and will be responsible for completing make readies and light work orders and other required tasks. Do you want to be a part of an amazing company culture? Do you have a sense of urgency and enjoy working in a fast-paced environment with career training and development opportunities?

If so, we have an excellent property management career opportunity for you as a Maintenance Technician/Make Ready. Our Maintenance Technicians/Make Ready Techs provide support to the Service Managers and assume a leadership role in their absence. They provide quality service to our residents, diagnose problems, and make repairs. They are responsible for routine and preventative maintenance repairs. MUST have previous experience.

Responsibilities:

• Ensuring that apartments are made ready for new residents
• Complete work and repair orders in a timely fashion
• Maintain material and supply inventory
• Working with a team to perform routine preventive maintenance
• Oversee work performed by outside contractors as necessary

Qualifications:

• Previous experience in maintenance or other related fields
• Familiarity with maintenance tools and equipment
• Ability to handle physical workload
• Deadline and detail-oriented

Requirements:

Candidates must be positive, team-oriented, have a professional appearance, be highly detailed, performance-driven, organized, have excellent service skills, and be able to manage and organize multiple projects.

• Require a minimum of (1) years of multifamily maintenance experience 
• Must pass criminal background and drug screen as well as possess a valid Driver's License.
• Weekend work & On-Call Emergency Maintenance rotation may be required.

Job Type: Full-time

Salary: From $22.00 per hour plus bonuses

Experience level:

• 2 years

Schedule:

• Monday to Friday
• Weekends as needed

Please submit your resume to>>> Avita Property Management LLC

Avita Property Management is one of Texas’s fastest-growing, tech-enabled multifamily operators, currently managing 5,000 units with a clear and aggressive growth plan to exceed 10,000 units within the next 24 months. In addition to third-party management, we own assets across Texas through our sister investment company, OTH Capital.

Our portfolio spans Class A, Class B, and Class C communities, with deep expertise in value-add strategies and high-performance operations across diverse asset types. We excel in environments where operational discipline, decisive leadership, and strategic execution drive measurable results.

Avita is built for scale. We challenge traditional property management through advanced technology, automation, and data-driven execution—delivering efficiency, accountability, and superior outcomes for owners and residents alike. We are actively seeking leaders and partners who thrive on innovation, embrace accountability, and are ready to redefine what modern property management looks like.

Job Overview:

The Lead Maintenance Technician is responsible for overseeing the maintenance operations of the property, ensuring a safe, clean, and well-maintained environment for residents, staff, and visitors. This role leads maintenance staff, coordinates repairs and preventative maintenance, and ensures compliance with safety standards, company policies, and applicable regulations.

Role Description

This is a full-time, on-site role for a Lead Maintenance professional in the Austin, Texas Metropolitan Area. The Lead Maintenance position involves overseeing day-to-day maintenance operations, performing preventive and routine maintenance, and managing equipment repair and troubleshooting. Key responsibilities include ensuring safety and functionality of property facilities and equipment, as well as addressing any maintenance issues promptly and efficiently. This role is essential for maintaining the high standards Avita Property Management is known for.

Qualifications

• Proven skills in Equipment Maintenance and Preventive Maintenance
• Strong experience in Maintenance & Repair and general Maintenance work
• Ability to perform Troubleshooting to diagnose and resolve technical issues
• Proficient in managing and prioritizing maintenance operations to ensure facility safety and functionality
• Strong problem-solving abilities and attention to detail
• Relevant certifications or training in maintenance or technical repair is preferred
• Experience in property management or real estate is a plus

JOB TITLE: CX Experience Architect

LOCATION: Newark, DE

INDUSTRY: Banking

JOB DESCRIPTION:

We are seeking a CX Experience Architect who is passionate about shaping seamless customer journeys and translating insights into impactful experiences. In this role, you will design and optimize end-to-end connected customer journeys while partnering with cross-functional teams to operationalize omnichannel orchestration and drive continuous improvement.

The ideal candidate blends systems thinking, data analysis, and creative problem-solving to elevate customer interactions across all touchpoints.

RESPONSIBILITIES:

Journey Design & Experience Development

• Design end-to-end connected customer journey frameworks, mapping data, systems, and touchpoints across channels and platforms.
• Analyze customer interactions to identify friction points, gaps, and opportunities for improvement.
• Develop journey maps, service blueprints, and experience flows to visualize the holistic customer experience.

Omnichannel Orchestration

• Partner with platform teams to operationalize omnichannel orchestration using tools such as Adobe Journey Optimizer, Salesforce Marketing Cloud, and similar platforms.
• Define and implement rules for cross-channel triggers, contextual content delivery, and personalized engagement.
• Ensure seamless integration of data and systems to support real-time, adaptive customer experiences.

Measurement & Continuous Improvement

• Collaborate with Data and Analytics teams to establish success metrics such as NPS, CSAT, conversion rates, and journey completion.
• Use analytics, customer feedback, and experimentation (A/B testing, usability studies) to prioritize and drive improvements.
• Stay current on industry best practices and emerging technologies related to customer experience and journey orchestration.

Collaboration & Communication

• Serve as the experience lead within cross-functional pods or squads and participate in backlog grooming, stand-ups, critiques, and reviews.
• Align scope, risks, and sequencing with Product Management, Engineering, and other stakeholders.
• Present experience strategies and design rationale clearly to both technical and non-technical audiences.
• Facilitate design reviews and incorporate stakeholder feedback while maintaining customer clarity and consistency.
• Provide guidance and coaching to cross-functional partners on CX best practices.

REQUIREMENTS:

• 5+ years of experience in Customer Experience (CX), Experience Architecture, or a related field working within cross-functional teams.
• Proven experience designing and optimizing customer journeys across digital channels.
• Proficiency in journey mapping, service blueprinting, and omnichannel orchestration platforms (Adobe, Salesforce, or similar).
• Strong analytical skills with the ability to translate data insights into actionable strategies.
• Excellent written and verbal communication skills with strong presentation abilities.
• Experience planning and interpreting usability tests and A/B testing.
• Ability to support experience decisions using data and research insights.
• Growth mindset and willingness to learn new tools and approaches.

ABOUT THEORIS:

Our goal is to Fuel Your Career! As a Theoris team member, you join a culture based on people-centered values and an environment that fosters both personal and professional growth. We build long-term relationships with our clients and our consultants. With over 30 years of building strong relationships in the industry, we’re uniquely positioned to make the right connections. This knowledge is used to find the right job placement. Our recruiting teams are experts dedicated to the information technology and engineering staffing space and are highly respected by our client base.

Low cost job training - healthcare, tech, business, and more

Make more money in just a few months

Financial aid for those who qualify

Flexible payment options

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Fully online and evening classes available

Candidates must be authorized to work in the U.S. without sponsorship (U.S. Citizen or Green Card holder)

UI/UX Designer (Hybrid – Arlington, VA)

4 days onsite | Remote Fridays

We’re looking for a thoughtful, product-driven UI/UX Designer to join a high-impact Platform Team in Arlington, VA. This is a hybrid role (onsite Monday–Thursday, remote Fridays) focused on designing intuitive, data-informed experiences across internal business applications and customer-facing workflows.

This role is ideal for a designer who thrives in complexity — someone who can translate intricate systems and multi-user workflows into seamless, scalable experiences.

What You’ll Work On

• Internal-facing business applications (communications platforms, customer hubs, operational tools)
• Data-rich experiences that surface insights (customer interactions, behavioral data, property attributes, etc.)
• Customer application experiences for new and existing users
• Associate dashboards to streamline lease submissions and workflow management
• Platform-level design initiatives that support scalable systems

What We’re Looking For

• Strong foundation in both UI and UX design
• Deep understanding of Design Thinking principles
• Experience designing internal-facing business applications
• Ability to design complex, multi-user workflows
• Experience leveraging data to inform experience strategy and decisions
• Strong background in mobile-first design
• Experience gathering and synthesizing insights from user testing methods
• Experience contributing to and maturing design systems
• Understanding of designing with object-oriented capabilities in mind (no coding required, but an understanding of system constraints is important)

What Makes You Stand Out

• Comfortable working across product, engineering, and business stakeholders
• Strong systems thinker who can balance user needs with technical constraints
• Experience designing for data-heavy environments
• Ability to simplify complex operational processes into elegant user experiences

If you’re passionate about building scalable platforms, improving internal workflows, and shaping customer experiences through thoughtful design, we’d love to connect.

Company: Binho Board

Location: Tempe, AZ (In-Person)

Type: Full-Time

Compensation: 45k-55k annual salary

Binho Board is a fast-growing tabletop soccer brand building a global community around competitive finger soccer. What started as a backyard idea has grown into a worldwide movement with tens of thousands of players, passionate fans, and partnerships with some of the biggest soccer clubs in the world.

Our officially licensed boards include clubs like Paris Saint-Germain, Manchester City, Juventus, Arsenal, Liverpool, Club América, Major League Soccer and more. 

We’ve sold 150,000+ boards, are now in 350+ retail stores, and are expanding into Dick’s Sporting Goods locations across the United States.

But this is just the beginning.

We run tournaments, collaborate with creators, launch new products, and create content that brings the game to life for players everywhere. As a startup, every person on our team plays a meaningful role in shaping the future of the brand.

If you want to work at a company that is growing quickly and full of opportunity, this is the place.

Role Overview

The Social Media & Partnerships Manager will lead our social media engagement and growth initiatives. This role will focus on building relationships with influencers, managing brand ambassadors and affiliates, responding to social media messages, and identifying new marketing opportunities.

This role is ideal for someone who understands internet culture, enjoys connecting with creators, and thrives in a fast-paced startup environment.

Key Responsibilities

Social Media Management

• Manage and respond to all social media DMs, comments, and messages
• Engage with our community across platforms (Instagram, TikTok, etc.)
• Monitor social media trends and viral opportunities

Influencer & Creator Outreach

• Identify and reach out to influencers aligned with the brand
• Build relationships with creators and athletes
• Manage influencer partnerships and campaigns

Brand Ambassador Program

• Manage ambassador relationships
• Coordinate monthly product seeding / PR packages
• Provide and track ambassador promo codes

Affiliate Program

• Recruit and onboard affiliates
• Track affiliate performance and sales
• Support affiliates with marketing resources

Partnerships & Collaborations

• Identify collaboration opportunities with brands, events, and communities
• Explore sponsorship opportunities and partnerships
• Help develop creative campaigns and collaborations

Qualifications

• Strong understanding of social media platforms and online communities
• Experience with influencer outreach or brand partnerships preferred
• Excellent communication and relationship-building skills
• Organized and able to manage multiple conversations and partnerships
• Passion for sports, soccer culture, or creator-driven brands is a plus

Why Join Binho

• Work at a rapidly growing startup
• Be part of a brand working with some of the biggest soccer clubs in the world
• Help shape the future of a global tabletop sport
• Get exposure to marketing, ecommerce, partnerships, and product launches
• Opportunity to grow with the company as we expand

If you love sports/competition, social media, and being part of something that’s growing fast, we’d love to hear from you.

Job Title: Account Executive 

Location: Chicago, IL 

Department: Sales 

Reports to: Acquisition Team Leader 

Company Overview: Founded in 1991, Americas’ SAP Users’ Group (ASUG) is the world’s largest SAP user group, serving 2,300-plus businesses via company-wide memberships. ASUG is a Chicago-based organization that helps people and organizations get the most value from their investments in SAP technologies. We believe in the power of community and offer our members a wide range of in-person and virtual events, insightful webcasts, and member-told stories with endless opportunities for networking, education, and research. You’ll feel right at home in our community.  

Our Values:  

• Inspire Trust: We build trust through transparency, integrity, and respect. Join us to be part of a team that values honesty and ethical behavior.  
• Lead the Charge: We are pioneers in our field, always striving for innovation and excellence. Be a part of a forward-thinking organization that encourages leadership at all levels.  
• Join Together: Collaboration is at the heart of what we do. Work with a diverse group of professionals who support and uplift each other.  
• Work Fearlessly: We embrace challenges and are not afraid to take risks. If you are bold and ambitious, you will thrive here.  
• Celebrate Customers: Our members are our top priority. Help us create exceptional experiences and celebrate their successes.  

Job Summary: We are looking for a high-energy Account Executive focused on new customer acquisition to join our growing sales team. This role is responsible for identifying, engaging, and converting new prospects into customers through a disciplined, consultative sales process. 

The ideal candidate is a true hunter who thrives on building pipeline, creating new relationships, and closing net-new business. You’ll work closely with marketing, product and leadership to convert inbound interest, develop outbound opportunities, and move prospects through the funnel from initial engagement to signed agreement. 

Key Responsibilities: 

• Own the full sales cycle for net-new customers from prospecting to close 
• Build and manage a healthy pipeline of qualified opportunities 
• Convert marketing-qualified leads (MQLs) into sales-qualified opportunities 
• Drive outbound prospecting efforts through email, phone, and social channels 
• Conduct discovery conversations to understand customer challenges and priorities 
• Deliver compelling presentations and proposals that communicate clear value 
• Collaborate with marketing on lead follow-up and campaign execution 
• Maintain accurate pipeline forecasting and activity tracking in HubSpot 
• Consistently meet or exceed monthly and quarterly new business targets 

What Success Looks Like 

• Strong pipeline generation through both inbound and outbound activity 
• Consistent movement of deals through the funnel stages 
• Predictable conversion from qualification → proposal → close 
• Meeting or exceeding new revenue and activity targets 

Qualifications: 

• 3–7+ years of experience in B2B sales, preferably in a full-cycle Account Executive role 
• Proven track record of net-new business acquisition 
• Experience managing deals through a structured sales process 
• Strong prospecting and pipeline generation skills 
• Ability to run consultative discovery conversations 
• Experience using CRM platforms such as HubSpot 
• Excellent communication and presentation skills 
• Highly organized with strong follow-through and accountability 

What We’re Looking For: 

• A self-starter who thrives in a fast-paced environment 
• Entrepreneurial & Competitive mindset with a passion for winning new business 
• Comfortable engaging with executive-level stakeholders 
• Someone who values collaboration while owning their number 
• Data-driven and disciplined in pipeline management 

ASUG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.   

Code Ninjas is the nation's fastest-growing kids coding franchise. In our center, kids ages 7-14 learn to code in a fun, non-intimidating way by playing and building video games they love. Kids have blast and can't wait to come back. Parents are thrilled as their children gain confidence and new skills including coding, math, logic, and problem-solving, as they progress from white to black belt. Our core promise is, Kids have fun, parents see results. We believe in these words so much that it's written on the walls in our center.

We are looking for a Center Manager to join our team of dynamic, energetic, forward-thinking minds, working toward our common goal: providing a fun and safe learning environment for children. Are you a passionate, ambitious, dependable, business-minded leader? Do you enjoy taking responsibility for a project and seeing it through to success? This could be the role for you.

Responsibilities include:

• Oversee daily operations of the center
• Follow up on leads, schedule tours, and close deals
• Work with parents to define children's learning needs
• Provide center tours while maintaining awareness of students currently in the center
• Engage with children and families in the center
• Ensure that parents understand how their child is learning and progressing
• Engage and oversee coaches/tutors to ensure team needs are met
• Ensure the center is a fun and safe learning environment for our students
• Uphold corporate standards with respect to center cleanliness & operational standards
• Ability to think on the fly and be perceptive to center dynamics
• Report weekly to the executive team on progress

Qualifications:

• Proven work history with children ages 7 and up, and enthusiasm for working with kids
• Knowledge of business operations, sales, and team leadership
• Familiarity with technology, Microsoft suite, social media, office equipment
• Flexible schedule
• Must be fun to work with and enjoy working in a fast-paced, dynamic environment
• Deadline and detail-oriented. We can't miss dates or overlook customers
• Strong analytical and critical thinking skills

Compensation: $16.00 - $20.00 per hour

The Broward County Board of County Commissioners Enterprise Technology Services Division is seeking to hire (2) ERP Technical Support Specialist to provide technical and analytical support for Enterprise Resource Planning (ERP) systems across the County. Responsibilities include system implementation, maintenance, troubleshooting, and operational support for multiple ERP modules and integrated applications. The position requires 24/7 on-call availability, occasional weekend work, and reliable remote connectivity.

This is NOT a remote position.

This announcement will remain active until enough applications have been received and may close at any time.

Benefits of Broward County Employment

High-Deductible Health Plan - bi-weekly premiums:

Single $10.90 / Family $80.79

Includes a County Funded Health Savings Account of up to $2000 Annually

Consumer Driven Health Plan - bi-weekly premiums:

Single $82.58 / Family $286.79

Florida Retirement System (FRS) - Pension or Investment Plan

457 Deferred Compensation employee match

Eleven (11) paid holidays each year

Vacation (Paid Time Off) = 2 weeks per year

Up to 40 hours of Job Basis Leave for eligible positions

Tuition Reimbursement (Up to 2K annually)

• Work with and troubleshoot multiple ERP system modules.
• Work with and troubleshoot specialized third-party application solutions.
• Prepare and maintain documentation and reports.
• Utilize multiple ticketing systems (e.g., Cherwell and Phire).
• Work nights and weekends as needed.
• Possess excellent written and verbal communication skills.
• Demonstrate considerable knowledge of current research and trends in ERP technologies.
• Ability to manage and multitask across multiple projects.

• Maintain tickets in an up-to-date status.
• Monitor the ticketing system regularly.
• Use the ticketing system to prioritize work and communicate with end-users.
• Plan, organize, and conduct ERP operational support activities.
• Test and validate areas for the application of automated technologies.
• Configure systems based on user needs and maintain installations through all stages of implementation.
• Meet with technical, functional, and user personnel for analysis, demonstrations, and training.
• Research, test, and install new and upgraded ERP systems and software.
• Review workflow process analyses and develop recommendations for improvements and solutions using automated systems.
• Respond to calls or inquiries from user personnel within established policies and procedures to resolve hardware, software, peripheral equipment, or network issues.
• Write and maintain records, reports, and documentation on system and software specifications and configurations.
• Evaluate new systems hardware and software.
• Maintain an accurate inventory of software, batch processes, and interfaces.
• Document all issues, changes, and designs as required.
• Participate as a member of the emergency activation support team servicing the ERP group during County emergencies.
• Analyze computer application programs and support computer hardware devices.

Works independently, under limited supervision, reporting major activities through periodic meetings.

Requires a two (2) year degree from an accredited trade, technical or vocational school, college or university with major coursework in computer science or closely related field.

(One year of relevant experience may be substituted for each year of required education.)

Requires four (4) years in systems analysis and application programs in ERP production support and on-call support relevant to ERP Peoplesoft or closely related experience.

None.

Duties and Responsibilities

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Answers customer phone calls for service and provides first level over-the-phone problem resolutions; maintains records, reports and documentation on systems and software specifications and configurations.

Responds to second level field support customer service calls; processes customer requests for new services related to desktop hardware and software including performing installations, upgrades, and training, and processing and monitoring purchase requests; installs, configures, designs and maintains network and communications hardware and software; troubleshoots and resolves hardware, software and network problems.

Tests new code delivered by vendors; works with users to validate all possibilities of usage; performs regression testing to ensure that any new code will not have a negative impact on existing applications; and communicates all issues to vendors for testing and resolution.

Performs all system administration tasks, such as adding new users and disabling old users, adjusting profiles to provide correct application access to different user profiles; and makes simple changes to web pages of applications per user requests.

Trains users in different areas to make them aware of all system capabilities; teaches users how to personalize the system to their needs; and trains on other computer issues, as needed and/or requested.

Performs a variety of systems duties including, but not limited to; updating databases, coding information, analyzing information, dispatching calls to technicians.

Performs related work as assigned.

• Tech Savvy: Anticipates and adopts innovations in business-building digital and technology applications. Investigates technologies to learn some cutting-edge best practices. Uses digital/social media to benefit the team and add value to the work being done; understands how to avoid misuse of these tools.
• Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.
• Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Takes timely action on important or difficult issues. Identifies and pursues new opportunities that benefit the organization.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.
• Persuades: Uses compelling arguments to gain the support and commitment of others. Gives many insightful suggestions and offers thoughtful positions, once informed about the issues. Thinks carefully and solicits insight into how to build a compelling argument that resonates with others' interests.
• Self-Development: Actively seeks new ways to grow and be challenged using both formal and informal development channels. Demonstrates strong commitment to own development by continuously updating knowledge, skills, and abilities. Shows strong enthusiasm for seeking learning opportunities.
• Nimble Learning: Learns through experimentation when tackling new problems, using both successes and failures as learning fodder. Experiments to find the best possible solution and gains insight from test cases. Makes use of new concepts and principles when addressing problems. Learns from mistakes to avoid repeating them.

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs light work that involves walking or standing most of the time and involves exerting up to 20 pounds of force on a regular and recurring basis, or skill, adeptness and speed in the use of fingers, hands or limbs on repetitive operation of electronic office equipment within moderate tolerances or limits of accuracy.

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

None.

County Core Values

All Broward County employees strive to demonstrate the County's four core behavioral competencies.

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values differences: Recognizing the value that different perspectives and cultures bring to an organization.

Copyright 2025 Korn Ferry. ALL RIGHTS RESERVED

Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at or email to make an accommodation request.

Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.

All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.

Associate Director of Communications Systems

Arlington, VA (On-Site)

About Us

Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, and Georgia. Ennoble Care's clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, "To Care is an Honor." Join Ennoble Care today!

Overview

Ennoble Care is seeking an Associate Director of Communications Systems to own our Dialpad and Zoho CRM platforms end to end—from day-to-day administration to the analytics that drive operational decisions for clinical leadership and the C-suite.

This is not just a systems administration role. You'll inherit active automation projects in Zoho (workflow rules, field permissions, validation logic, cross-module integrations) and a growing analytics practice around Dialpad call data (transfer acceptance rates, queue performance, agent productivity). You'll be expected to build on both—and you'll have AI tools at your disposal to do it. We're actively using AI to automate workflows, analyze call data, and eliminate manual processes across both platforms. You'll be expected to leverage these tools to move faster than a traditional admin ever could.

You'll report directly to the CIO and have regular visibility with the COO and executive leadership. This position is on-site at our Arlington, VA corporate headquarters.

Key Responsibilities

Dialpad Administration & Analytics (~610 users across 15+ offices and 11 states)

• Manage user provisioning/deprovisioning, license management (Connect vs Contact Center), number assignment, and extensions

• Configure and optimize call routing, IVR structures, queues, and office/department setup

• Build and maintain performance dashboards for clinical operations leadership—transfer acceptance rates (warm vs cold), queue performance, agent productivity, ring timeout analysis, voicemail detection

• Leverage AI tools to automate call data analysis, anomaly detection, and recurring reporting

• Track and report on KPIs weekly: call answer rate, abandon rate, average speed to answer, queue wait time

• Conduct root cause analysis when performance dips—whether it's a routing issue, a training gap, or a staffing constraint

• Serve as primary technical contact with Dialpad support and account team

• Troubleshoot call quality issues, agent status problems, and routing errors

Zoho CRM Administration & Automation (~50+ liaisons, scaling to 100+)

• Manage user creation, role/profile management, field-level permissions, module configuration, and layout customization

• Own and extend existing workflow automations—bonus point calculations, pathway expiration enforcement, focused pathway caps, cross-module lookups (house call / hospice), referral-to-liaison mapping

• Drive data integrity: account deduplication, referral source accuracy, sync monitoring between Zoho, OA (OperationsAccel), and MatrixCare

• Build liaison performance dashboards and automate the pulse report

• Reduce bonus reconciliation from ~16 hours/month of manual work to near-zero through automation

• Use AI-assisted development to build and iterate on Zoho workflow rules, validation logic, and cross-module integrations faster

Integrations & Cross-Platform

• Coordinate user lifecycle (provisioning/deprovisioning) across Dialpad and Zoho as part of onboarding/offboarding workflows

• Maintain integrations between Dialpad, Zoho, CallRail, and other systems

• Monitor sync reliability between Zoho, OA, and the Dialpad data warehouse (Azure SQL)

• Support other no-code/low-code tools (Scribe, Keragon, Emitrr) as needed

Performance Monitoring & Reporting

• Track and report on Dialpad and Zoho KPIs weekly to leadership

• Identify trends and proactively address issues before they impact metrics

• Support Operations Analyst with data extraction for deeper analysis

Documentation & Training

• Create and maintain system documentation, runbooks, and SOPs

• Develop training resources to improve adoption and reduce errors

• Conduct end-user training for new hires and existing staff

What Success Looks Like

• You own Dialpad and Zoho administration completely—user provisioning, routing changes, and system configuration no longer route through the helpdesk or the CIO

• Leadership gets recurring, self-service visibility into call center performance and liaison productivity without asking for it

• Manual reconciliation work that currently takes 16+ hours/month is automated or eliminated

• When something breaks or trends in the wrong direction, you catch it before anyone else does

Qualifications

Required

• 3+ years of experience administering a cloud communications platform (Dialpad, RingCentral, 8x8, Five9, or similar)

• 2+ years of experience administering a CRM (Zoho CRM strongly preferred; Salesforce acceptable)

• Hands-on experience building CRM automations—workflow rules, validation rules, field-level security, cross-module lookups

• Comfortable writing SQL queries for analytics (you'll query an Azure SQL data warehouse—and use AI tools to accelerate query development and analysis)

• Experience building dashboards or reports in Power BI, Looker, or similar

• Strong analytical skills—able to interpret data and identify root causes

• Excellent communication skills with ability to present metrics to leadership

• Strong attention to detail—you'll reconcile bonus payments where errors directly impact employee compensation

• Ability to work on-site in Arlington, VA

Preferred

• Zoho CRM administration certification

• Experience with Zoho-to-external-system integrations (webhooks, APIs, middleware like Zoho Flow)

• Healthcare industry experience (home health, hospice, or multi-site provider groups)

• Experience with Dialpad specifically (API, webhooks, admin console, contact center configuration)

• Familiarity with data warehousing concepts and ETL pipelines

• Experience using AI/LLM tools (Claude, ChatGPT, Copilot) to accelerate technical work—writing automations, analyzing data, building integrations

• Background in contact center operations (not just IT administration)

What We Offer

• Ownership of two mission-critical platforms with direct impact on business performance

• Direct visibility with CIO, COO, and executive leadership

• AI-forward team—you'll have enterprise AI tools and an automation backlog with clear ROI from day one

• Growing organization—the systems you build now will scale with 2x liaison headcount and continued M&A expansion

• Competitive compensation and benefits package

• Career growth opportunities within IT and operations

Compensation

Salary Range: $90,000 - $110,000 with 10% Bonus based on Annual KPIs

Benefits

Full-time employees qualify for the following benefits:

• Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity

• Paid Time Off

• Paid Office Holidays

All employees qualify for these benefits:

• Paid Sick Time

• 401(k) with up to 3% company match

• Referral Program

• Payactiv: pay-on-demand — cash out earned money when and where you need it!

Candidates must disclose any current or future need for employment-based immigration sponsorship (including, but not limited to, OPT, STEM OPT, or visa sponsorship) before an offer of employment is extended.

Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.