Players Alliance Jobs in Usa

Certified Registered Nurse Anesthetist | Anesthesiology - General/Other

Location: Alliance, NE

Employer: Wellhart, LLC

Pay: Competitive weekly pay (inquire for details)

Contract Duration: 120 Days

Start Date: ASAP

LocumJobsOnline is working with Wellhart, LLC to find a qualified Anesthesiology CRNA in Alliance, Nebraska, 69301!

Our client in NE is seeking a skilled Anesthetist for a 120-day assignment starting Jun 1, 2026. The role involves a Monday through Friday schedule from 6:30am to 3pm, plus call, where you will manage a variety of cases including orthopedics, endoscopy, and urology, with a strong focus on regionals and blocks, and the ability to work independently.

Responsibilities and Duties

• Must be experienced in regionals and blocks.
• Manage OB cases originating from the ER.
• Work independently in a clinical setting.
• Perform bread and butter cases, including Ortho (total joint, hands, foot), endo, and urology.
• Handle sporadic pediatric, dental, and spine cases.

Additional Information

• EMR: Meditech EHR
• Ability to work independently is required.
• Proficiency in regional anesthesia and blocks is essential.

Benefits

• Strong compensation
• Travel-related expenses covered
• A-rated medical malpractice insurance provided
• Dedicated recruiter for future travel opportunities

What are Locum Tenens Jobs?

Locum tenens jobs, sometimes referred to as travel assignments, are contract positions that help meet patient care needs at various healthcare facilities and hospitals for a defined period. These roles can vary in length from a single week to over a year, often with options for extension.

Medical professionals who undertake locum or travel work possess the same qualifications as permanent staff and frequently opt for these roles due to benefits such as competitive remuneration and greater scheduling flexibility.

About Wellhart, LLC

Wellhart was founded in 2018 with a mission to tackle the urgent healthcare staffing problem at commercial medical facilities and local, state, and federal government agencies. We're continuously adding new and highly-skilled MDs, CRNAs, nurse practitioners (NPs), and physician assistants (PAs) who work as anesthesiology professionals, hospitalists, emergency medicine professionals, and radiologists to our database. 

Our mission is to consistently provide the most elevated level of quality staffing and to offer exceptional client/provider solutions. Wellhart’s ongoing goal is to establish positive, lasting partnerships between our skilled team of motivated professional recruiters, our invaluable providers, and our respected clients. 

Whether you’re a new graduate just getting started, or a retiree looking to make some extra money, locum tenens provides benefits that appeal to skilled medical professionals of all ages and situations. Becoming a locum tenens provider allows you to:

*Travel the United States and see new places.
*Keep your skills sharp, while learning new ones along the way.
*Set your own schedule.
*Earn more money than permanent providers.
*Experience new practice settings.
*Make a difference in areas that are struggling with healthcare worker shortages.

Join the Wellhart team! 

1715781EXPPLAT

Doctor of Medicine | Family Practice

Location: Alliance, NE

Employer: Weatherby Healthcare

Pay: Competitive weekly pay (inquire for details)

Start Date: ASAP

LocumJobsOnline is working with Weatherby Healthcare to find a qualified Family Practice MD in Alliance, Nebraska, 69301!

If you are seeking a new opportunity or would simply like to learn more about locum tenens, give Weatherby a call today for details.

• 10-15 days per month rotating outpatient clinic, OB call and ER
• 18 - 20 patients per day in primary care clinic
• ER sees 4300 volume per year with single coverage
• Mid-level support seeing 8-12 patients per day
• Suturing and suture removal skills required
• EM experience preferred for ER rotation capability
• PALS, ACLS, and BLS certification required
• 12 or 24 hour ER shifts available
• Paid malpractice insurance; pre-paid travel and housing expenses
• Assignment details and time entry in online portal
• Competitive compensation
• 24-hour access to your Weatherby Healthcare consultant
• Charter member of NALTO

About Weatherby Healthcare

Weatherby Healthcare is part of the CHG Healthcare family of staffing companies, which leads the locum tenens industry in size and quality. Since 1995, we’ve leveraged our nationwide network to connect locums professionals with the best jobs. We offer specialty-focused consultants for nearly 100 specialties of physicians, PAs, and NPs. These experts simplify the locums process from start to finish, backing you up with award-winning 24/7 support. In addition to providing competitive pay and malpractice coverage, we assist you with credentialing, licensing, travel, and housing. To learn more about how we make your life easier, visit

1714114EXPPLAT

Emergency Medicine Medical Director Needed in Alliance, OH Position Highlights:Excellent compensationSign-on bonus availableAdministrative stipendMalpractice insurancePriceless intangible benefits like the mentorship and support of a national network of world-class Emergency Medicine experts Permanent Opportunity.

If you are interested in hearing more about this opportunity, please call or text HDA MD Staff at 77

You can also reach us through email at .

Please reference Job ID # j-13732.

Kingston, NY – Seeking Emergency Medicine Physicians

Join the Physician Partnership Where You Can Increase Your Impact

Vituity’s ownership model provides autonomy, local control, and a national system of support, so you can focus your attention where you want it to be – on your patients.

Join the Vituity Team. Vituity is a 100% physician-owned partnership and is led by frontline physicians that are all equitable owners. As an equal and valued partner from day one, our ownership model provides you with financial transparency, a comprehensive benefits package including profit distribution, and multiple career development opportunities. Our leadership understands what your practice needs to thrive and gives you autonomy and local control so you can provide care when, where, and how your patients need it. You are backed by a best-in-class corporate healthcare team and supported by the broad peer-level expertise of 6,000 Vituity clinicians. At Vituity we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.

Vituity Locations: Vituity has opportunities at 890 practices across the country, serving 14.5 million patients a year. With Vituity, if you ever need to move, you can take your job with you.

The Opportunity

• Seeking Board Eligible/Certified Emergency Medicine physicians.
• Current NY state license is a plus.
• Candidates wanting to work in an academic setting with current residents desired.
• Visa Candidates are encouraged to apply.

The Practice

Health Alliance Hospital – Mary's Avenue Campus – Kingston, New York

• 185-bed facility with a 35-bed Emergency Department.
• STEMI Receiving Center, Stroke Center, and Cardiac Cath lab.
• Annual volume of 33,000 with approximately 85+ patients per day and a 20% admit rate.
• Great lifestyle in the area and supportive staff at the site.

The Community

• Kingston, New York, nestled in the scenic Hudson Valley, offers a blend of historic charm and modern appeal.
• Known as New York’s first capital, its Stockade District features 17th-century stone buildings and a rich cultural heritage.
• The nearby Hudson River Maritime Museum highlights the city’s maritime history, while the Catskill Mountains provide year-round outdoor adventures like hiking, skiing, and leaf-peeping.
• Kingston’s thriving arts scene, local boutiques, and farm-to-table restaurants add vibrancy, making it a hub for creatives and entrepreneurs.
• Seasonal weather showcases stunning autumn foliage, snowy winters, blossoming springs, and warm summers.
• Residents enjoy proximity to landmarks like Mohonk Preserve, Woodstock, and the Culinary Institute of America.
• A regional hotspot, Kingston is ideal for outdoor enthusiasts, history buffs, and families, blending small-town warmth with easy access to New York City and Albany.

Benefits & Beyond*

Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.

• Superior Health Plan Options
• Dental, Vision, HSA, life and AD&D coverage, and more
• Partnership models allows a K-1 status pay structure, allowing high tax deductions
• Extraordinary 401K Plan with high tax reduction and faster balance growth
• Eligible to receive an Annual Profit Distribution/yearly cash bonus
• EAP and travel assistance included
• Student loan refinancing discounts
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees

We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.

Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.

*Visa status applicants benefits vary. Please speak to a recruiter for more details.

Applicants only. No agencies please.

Up to $50K Sign On Bonus – Kingston, NY – Seeking Hospital Medicine Physicians

Join the Physician Partnership Where You Can Increase Your Impact

Vituity’s ownership model provides autonomy, local control, and a national system of support, so you can focus your attention where you want it to be – on your patients.

Join the Vituity Team. Vituity is a 100% physician-owned partnership and is led by frontline physicians that are all equitable owners. As an equal and valued partner from day one, our ownership model provides you with financial transparency, a comprehensive benefits package including profit distribution, and multiple career development opportunities. Our leadership understands what your practice needs to thrive and gives you autonomy and local control so you can provide care when, where, and how your patients need it. You are backed by a best-in-class corporate healthcare team and supported by the broad peer-level expertise of 6,000 Vituity clinicians. At Vituity we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.

Vituity Locations: Vituity has opportunities at 890 practices across the country, serving 14.5 million patients a year. With Vituity, if you ever need to move, you can take your job with you.

The Opportunity

• Up to $50k sign-on bonus for qualified candidates.
• Seeking Board Eligible/Certified Internal Medicine or Family Medicine physicians.
• Current NY state license is a plus.
• Visa Candidates are encouraged to apply.

The Practice

Health Alliance Hospital – Mary's Avenue Campus – Kingston, New York

• Level III Trauma Center, STEMI Receiving Center, and Primary Stroke Center.
• 162-bed facility with an annual volume of 40,000.
• Closed ICU and no procedures required.
• Codes - rapid responses are the responsibility of the hospitalist team.

The Community

• Kingston, New York, nestled in the scenic Hudson Valley, offers a blend of historic charm and modern appeal.
• Known as New York’s first capital, its Stockade District features 17th-century stone buildings and a rich cultural heritage.
• The nearby Hudson River Maritime Museum highlights the city’s maritime history, while the Catskill Mountains provide year-round outdoor adventures like hiking, skiing, and leaf-peeping.
• Kingston’s thriving arts scene, local boutiques, and farm-to-table restaurants add vibrancy, making it a hub for creatives and entrepreneurs.
• Seasonal weather showcases stunning autumn foliage, snowy winters, blossoming springs, and warm summers.
• Residents enjoy proximity to landmarks like Mohonk Preserve, Woodstock, and the Culinary Institute of America.
• A regional hotspot, Kingston is ideal for outdoor enthusiasts, history buffs, and families, blending small-town warmth with easy access to New York City and Albany.

Benefits & Beyond*

Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.

• Superior Health Plan Options
• Dental, Vision, HSA, life and AD&D coverage, and more
• Partnership models allows a K-1 status pay structure, allowing high tax deductions
• Extraordinary 401K Plan with high tax reduction and faster balance growth
• Eligible to receive an Annual Profit Distribution/yearly cash bonus
• EAP and travel assistance included
• Student loan refinancing discounts
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees

We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.

Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.

*Visa status applicants benefits vary. Please speak to a recruiter for more details.

Applicants only. No agencies please.

Overview

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

Students are our top priority.
We strive for excellence.
We thrive on diversity.
We celebrate collaboration.
We champion innovation.
We safeguard freedom of inquiry and expression.
We nurture the wellbeing of our community.
We act ethically.
We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

About the Wallace H. Coulter Department of Biomedical Engineering at the Georgia Institute of Technology and Emory University

The Wallace H. Coulter Department of Biomedical Engineering at Georgia Tech and Emory University has a student body of 1,200 undergraduates, 425 graduate students, and 80 primary and 73 program faculty. In 2025 US News Graduate Program Rankings placed the department as the #2 ranked department in BME in the United States and our Undergraduate Program as the #2 department in the United States. Since its beginning, the unique partnership between two of the nation's leading public and private entities has been an innovation engine for research and education. Combining the engineering and medical strengths at Georgia Tech and Emory, we are focused on solving some of the toughest problems facing our state, the nation, and the world.

Atlanta, GA

The Wallace H. Coulter Department of Biomedical Engineering at the Georgia Institute of Technology & Emory University invites applications from exceptional senior candidates working in the area of Neuroengineering, broadly defined. The successful candidate will be named the Georgia Research Alliance (GRA) Eminent Scholar in Neuroengineering, an endowed position specific to the Georgia Tech campus. GRA eminent scholars are expected to engage in or contribute to translational and/or economic development efforts in their field. Applicants should have earned a Ph.D. or equivalent degree. Appointment is expected at the rank of full professor with tenure.

The department seeks a visionary scholar-educator and proven leader in high impact and emerging areas of importance to human health and biomedicine. We are specifically interested in the areas of neuroengineering and neuroscience, particularly developing and using approaches in machine learning and AI, with neurotranslational potential. Along with excellent scholarship, candidates are expected to have demonstrated strong leadership in building and leading extramurally funded research programs, noteworthy dedication to innovative teaching and mentoring of diverse undergraduate and graduate student bodies, as well as national and international recognition. Of particular interest are candidates with an established and active record of accomplishment in leading large multi-institution and multi-disciplinary collaborative research efforts and a vision for developing the next generation of neuroengineering tools to facilitate emerging areas such as interactive neurotechnologies, brain computer interfaces, neuroAI, neural control of sensing and moving, the neural bases of decision making and cognitive function, and the neuroscience of neurological or psychiatric disorders.

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers

The successful candidate will interact with a vibrant and rapidly growing multi-disciplinary community across Georgia Tech, Emory, and greater Atlanta. Examples include: the Georgia Tech/Emory Neural Engineering Center; the newly-formed GT Institute for Neuroscience, Neurotechnology, and Society (INNS), crosscutting multiple Colleges; the McCamish Parkinson's Disease Innovation Program; researchers and educators spanning various basic science and engineering departments across Emory and Georgia Tech, as well as clinical departments such as the Emory Department of Rehabilitation, Division of Physical Therapy, Neurology, Neurosurgery, and the Emory Brain Health Center.

A PhD in engineering or related field is required by the start of the appointment.

• A PhD in engineering or related field is required by the start of the appointment.
• The ability to teach and mentor a student body
• The ability to promote a welcoming educational/work environment
• The ability to mentor and assist students interested in pursuing graduate education
• The ability to engage students in experiential learning activities and pedagogy that support student success
• The ability to engage in high-impact practices that support deep learning for student success

Applicants should submit 1) a letter of application, 2) curriculum vitae, 3) a statement of research interests, 4) a description of teaching interests, 5) A statement that in two pages or less outlines how the applicant's professional and academic experiences have prepared them to support and apply Georgia Tech's mission and values , and 6) the names and contact information for at least three references. Application materials should be submitted as .PDF files

Applications will be considered beginning January 15, 2026, but the search will continue until the positions are filled.

Requests for information may be directed to .

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Successful candidate must be able to pass a background check. Please visit employment/pre-employment-screening

Hybrid: Applicants must be a California resident as of their first day of employment.

PRINCIPAL RESPONSIBILITIES:

Member Services Representatives (MSR) are the first point of contact for our members' primary contact with the Alliance for both routine and complex member issues with the goal of delivering excellent customer service to our customers. The position is responsible for answering a high volume of inbound and outbound calls in a timely manner. Respond to all communications coming into Member Services in the form of email, fax, letters, chat and phone calls. Timely responses to all member communication are essential. Must effectively prioritize and flex the workload as new communication and tasks are submitted. Identify the caller's needs, clarify information, research issues, and provide solutions and/or alternatives whenever possible. Accurately and consistently document all conversations in the electronic database. This position is a liaison between the plan, the provider network, and other community agencies. The MSR positions are flexibly staffed classification and work is expected to be performed minimally at the MRS II level. However, the initial selection will be made at the entry level MSR I. Our more advanced level position of the series is the MSR III who will be required to perform a variety of complex matters.

Member Services Representatives are under the direction of a Member Services Supervisor, Manager and Director, and service our members through our call center as well assisting other departments with responses to member issues by initiating communication between departments to ensure action, cooperation, and compliance of managed care operations.

Member Services Representative I

This position which requires the ability to work as a team player within the Alliance and with external contacts, make sound judgments based on analysis of information, be an effective communicator, active listener and balance advocacy for the member with the policy provisions such as plan policies, EOC, regulatory guidelines, and DMHC/DHCS rules and regulations. The MSR provides courteous, professional, and accurate responses to incoming inquiries regarding network, plan benefits, eligibility, authorizations, plan services and guidelines, as well make decisions with the goal of ensuring member satisfaction and retention. The MSR performs a variety of complex functions and is also responsible for maintaining accurate and complete inquiry/grievance records in the electronic database. Maintains compliance with DMHC regulatory requirements and DHCS contractual obligations. MSR I staff who demonstrate proficiency in meeting, maintaining and exceeding principal performance objectives and metrics may be eligible to be promoted to a Member Services II or III role. Member Services Representative I staff may be eligible for promotion to Member Services Representative II or III positions once they have worked as a MSR I for a minimum of 12 months to be proficient with program and system knowledge in addition to meeting performance matrix requirements.

Principle duties and responsibilities

* Serve as the primary contact for members, providers and others for questions related to claims, benefits, authorizations, pharmacy, member eligibility and other questions related to Alameda Alliance and provide accurate, satisfactory answers to their inquiries or concerns.

* Respond to and resolve member service inquiries and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility, claims, behavioral health, and care coordination.

* Answer incoming calls, emails, chats, and other requests for assistance in a timely manner in accordance with departmental performance targets and provide excellent customer service while doing so. May include assisting members in person.

* Recognize and understand the difference between calls that require quick resolutions and calls which will require follow-up and handle each appropriately.

* De-escalate situations involving dissatisfied customers, offering patient assistance and support.

* Accurately document all contacts per department standards/guidelines in the Customer Relationship Management (CRM) system.

* Accurately and consistently document (electronic database) and resolve Exempt Grievances (any expression of dissatisfaction that are not coverage disputes, disputed health care services involving medical necessity, or experimental or investigational treatment and that are resolved by the next business day following receipt).

* Interface with Grievance and Appeals, Claims, Enrollment, IT, Network Management, Pharmacy, Authorizations, and other internal departments to provide Service Excellence to our members.

* Help guide and educate members about the fundamentals and benefits of managed health care topics, to include managing their health and well-being by selecting the best benefit plan service options, maximizing the value of their health plan benefits, and choosing a quality care provider.

* Intercede with care providers (doctor's offices) on behalf of the member, assisting with appointment scheduling; connect members with internal Case Management Department for assistance as needed.

* Assist members in navigating , the Member Portal, and other health care partner online resources and websites to encourage/reassure them to use self- service tools that are available.

* Manage any issues through to resolution on behalf of the member, either on a single call or through comprehensive and timely follow-up.

* Research complex issues across multiple databases and work with support resources to resolve member issues and/or partner with others to resolve escalated issues.

* Provide education and status on previously submitted pre-authorizations or pre- determination requests for both medical and pharmaceutical benefits.

* Meet the performance goals established for the position in the areas of compliance, efficiency, call quality, member satisfaction, first call resolution, punctuality, and attendance.

* Always maintain a professional level of service to members.

* Always maintain confidentiality of information.

* Consistently support the Alliance's approach to Service Excellence by adhering to established department and company standards for all work-related functions.

* Interact positively with all Alliance Departments.

* Accurately and consistently document (electronic database) and resolve Exempt Grievances (any expression of dissatisfaction that are not coverage disputes, disputed health care services involving medical necessity, or experimental or investigational treatment and that are resolved by the next business day following receipt).

* Process MS Dept projects

* Serve as a back-up to manage the escalated calls.

* Perform other duties as assigned.

ESSENTIAL FUNCTIONS OF THE JOB

* Contacts: Receive, manage, and document telephone calls, emails, and other sources of contacts from members, potential members, and providers, and explain health plan benefits and plan rules. Describe the types of services the Alliance offers to the Member within the managed care system. Provide clarification about issues regarding patient and physician rights and how the plan operates.

* Conflict resolution: Resolve member problems/conflicts by convening with other departmental staff as needed.

* Member communications: Create and/or mail appropriate member materials and communications as needed.

* Computer: Perform ongoing data entry which assists in the maintenance of the Member Services department database to ensure data integrity.

* Comply with the organization's Code of Conduct, all regulatory and contractual requirements, organizational policies, procedures, and internal controls.

PHYSICAL REQUIREMENTS

* Constant and close visual work at desk or computer.

* Constant sitting and working at desk.

* Constant data entry using keyboard and/or mouse.

* Constant use of multi-monitor setup

* Frequent use of telephone and headset.

* Frequent verbal and written communication with staff and other business associates by telephone, correspondence, or in person.

* Frequent lifting of folders, files, binders, and other objects weighing between 0 and 30 lbs.

* Frequent walking and Standing

Number of Employees Supervised: 0

MINIMUM QUALIFICATIONS:

* Bachelor's degree or equivalent experience preferred.

* High school diploma, GED required.

* The ability to speak and understand-bilingual: Spanish/English, Cantonese/English, Vietnamese/English, Tagalog/English are required as designated.

* A bilingual proficiency exam will be administered to ensure the candidate possesses the appropriate skill level to meet requirements. The successful candidate must score 90% or higher.

MINIMUM YEARS OF ADDITIONAL RELATED EXPERIENCE:

* Minimum one year of direct customer service experience. Call center experience and managed care experience a plus

* Experience determining eligibility for financial assistance, insurance benefits, unemployment and/or other social services programs.

* Demonstrated knowledge expert of AAH Member Services policies and procedures

* Consistent record of meeting, maintaining, or exceeding monthly Departmental performance metrics.

* Consistent track record of documenting Service Requests accurately and clearly and monitoring open Service Requests to ensure responses and closure.

* Consistent record of high quality of work as demonstrated through call and documentation auditing, appropriate Call Disposition coding, as well as an overall acceptable monthly Member Satisfaction Survey result as assessed by Member Services Quality Specialist, MS Trainer and Member Services Supervisor.

* Demonstrated proficiency in current Customer Relationship Management (CRM) tool, phone system software Quality Management Solution, Pharmacy Benefits Management applications (PBM), Interpreter vendor scheduling software, delegate portal solutions and the Alliance's Member portal.

* Demonstrated ability to effectively handle the department's key special projects: Member Portal Request Processing, Kaiser PTE Requests, PCP retroactive and same month requests.

* Demonstrated ability to help members face-to-face in the field and/or at the Alliance offices (walk-ins). Also highly skilled at handling issues related to member bills, transportation set-up and benefit coordination with providers and pharmacy needs.

SPECIAL QUALIFICATIONS (SKILLS, ABILITIES, LICENSE):

* Ability to prioritize and adapt to changing situations in a calm and professional manner.

* Ability to maintain composure in stressful situations.

* Excellent problem-solving skills

* Ability to exhibit cooperation, flexibility, and provide assistance when talking to members, providers, and staff.

* Skill in basic data entry

* Ability to type 40 net words per minute: multi-task

* Manual dexterity to operate telephone, computer keyboard equipment.

* Speak English proficiently, clearly, and audibly.

* Memorize and retain information quickly; meet physical requirements

* Spell correctly

* Learn the policies, regulations, and rules applicable to business operations.

* Follow instructions, reason clearly, analyze solutions accurately, act quickly and effectively in emergency situations; operate office equipment including computers and supporting word processing, spreadsheet, and database applications.

* Excellent phone etiquette and ability to communicate clearly and concisely, both orally and in writing.

* Excellent interpersonal skills with the ability to interact with diverse individuals and flexibility to customize approach to meet all types of member communication styles and personalities.

* Strong verbal and written communication skills.

* Demonstrated ability to quickly build rapport and respond to members in a compassionate manner by identifying and exceeding member expectations (responding in respectful, timely manner, consistently meeting commitments).

* Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests, and identify the current and future needs of the member.

* Must be self-motivated and able to work with minimal supervision

* Must be team-oriented and focused on achieving organizational goals.

* Proficient problem-solving approach to quickly assess current state and formulate recommendations.

* Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions which members can understand and act upon.

* Proficient conflict management skills to include ability to resolve issues during stressful situations and demonstrating personal resilience.

* Ability to work regularly scheduled shifts within the Alliance's hours of operation including the training period, with scheduled lunches and breaks, flexibility to adjust daily schedules; and to work over-time and/or weekends as needed.

* Medical terminology knowledge preferred

* Ability to work within a broad systems perspective

* Experience in use of various computer systems software as well as Microsoft Windows, and Microsoft Suite, especially Outlook, Word, Excel.

* Must have reliable and stable internet connection for remote work (50-100 Mbps download speeds).

Employees who interact with members of the public may be required to be tested for Tuberculosis and fully vaccinated against COVID-19 and influenza. Successful candidates for those positions/ classifications may be required to submit proof of vaccination against influenza and/or COVID-19, a negative Tuberculosis test, or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the Human Resources department.

SALARY RANGE $22.88-$34.33 HOURLY

The Alliance is an equal opportunity employer and makes all employment decisions on the basis of merit and business necessity. We strive to have the best-qualified person in every job. The Alliance prohibits unlawful discrimination against any employee or applicant for employment based on race, color, religious creed, sex, gender, transgender status, age, sexual orientation, national origin, ethnicity, citizenship, ancestry, religion, marital status, familial status, status as a victim of domestic violence, assault or stalking, military service/veteran status, physical or mental disability, genetic information, medical condition, employees requesting accommodation of a disability or religious belief, political affiliation or activities, or any other status protected by federal, state, or local laws.