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Property Manager | Manhattan Residential Rental Portfolio
Seeking a skilled Property Manager to oversee day-to-day operations for a portfolio of residential rental properties. This role requires hands-on leadership across tenant relations, property maintenance, compliance, and vendor coordination. Ideal candidates thrive in a high-volume, fast-paced environment while maintaining professionalism and strong organizational skills.
Work Environment
- Energetic property management environment where every day brings new challenges and opportunities to make an impact.
- Field and office based role with hands-on leadership; directly engaging with staff, residents, and vendors to ensure seamless operations.
- Collaborative team culture that values accountability, operational excellence, and long-term career growth.
Responsibilities
- Serve as primary point of contact for residents and property operations, maintaining organized case files and communication logs.
- Coordinate repairs, unit inspections, and vendor access; track completion and ensure proper documentation.
- Manage compliance calendars and case files, working with internal teams and external agencies to maintain regulatory standards.
- Oversee rent collection, payment follow-ups, and documentation for legal coordination.
- Supervise move-in/move-out and turnover processes, including schedules, vendor management, and verification of completion.
- Ensure vendors are compliant and maintain accurate insurance documentation.
Experience
- 5+ years managing residential rental properties with full portfolio responsibility.
- Strong knowledge of relevant housing regulations and rent controlled compliance requirements.
- Experience handling tenant relations, conflict resolution, and detailed record-keeping.
- Familiarity with building systems oversight, including mechanical and operational systems.
Compensation
Salary (Commensurate with experience level): $110,000 – 130,000, comprehensive health benefits and other valuable perks.
The above salary range represents Advice’s good faith and reasonable estimate of the possible base compensation range at the time of posting and is not reflective of the total compensation package, which may also include benefits, equity and other non-cash incentives.
Please send your resume for immediate consideration to:
If you are in search of a new career opportunity but this particular role does not seem like the perfect fit, please feel free to send your resume to the email above and we would love to help find you opportunities more in line with your ideal situation.
Advice Personnel
*Celebrating over 40 years as New York’s trusted boutique executive recruiting & staffing firm*
Rossi Real Estate Corp. is a full-service real estate company specializing in landlord representation, property management, construction, and marketing services. We’re a close-knit, professional team that values flexibility, collaboration, and exceptional service.
We’re looking for a Commercial Property Manager with a strong operational and administrative mindset who enjoys solving problems, building strong tenant relationships, and keeping property operations running smoothly.
In this role, you’ll oversee a diverse commercial portfolio of approximately 600,000+ square feet across 250 tenants, ensuring day-to-day operations, tenant communication, and internal coordination run seamlessly.
This is an ideal role for someone with commercial property management or property administration experience who thrives in a collaborative, fast-paced environment.
Key Responsibilities
- Manage the day-to-day operations of a commercial, industrial, and retail property portfolio
- Serve as the primary point of contact for tenants, ensuring responsive communication and high-quality service
- Coordinate maintenance requests and oversee the Maintenance Team to ensure properties remain well maintained
- Review vendor contracts, monitor performance, and negotiate agreements when appropriate
- Conduct routine property inspections and coordinate improvement projects with the Project Manager
- Prepare operational updates and reports for Ownership
Partner closely with the Leasing Team on:
- new leases
- renewals
- early terminations
- tenant onboarding and move-ins/outs
Oversee tenant accounts including:
- rent collection
- reviewing aging reports
- resolving account issues or disputes
Qualifications
- 3+ years of experience in commercial property management, property administration, or real estate operations
- Strong organizational and administrative skills with high attention to detail
- Excellent communication and tenant service skills
- Ability to manage multiple priorities independently
- Proficiency with Microsoft Office (Yardi experience is a plus)
- Willingness to travel periodically to properties throughout the suburbs
- Illinois Broker’s License preferred
Why You’ll Love Working With Us
- Small, professional team where your voice is heard
- Opportunity to make a meaningful impact across a diverse portfolio
- Collaborative and flexible working environment
Benefits
- 401(k) with company match
- Medical, dental, and vision insurance
- Life and disability insurance
- Paid time off
Small team. Big impact.
If you’re looking for a role where operations, tenant relationships, and problem solving intersect, we’d love to hear from you.
Assistant Commercial Property Manager
Omaha, Nebraska | 10–15% Travel
Goldenrod is seeking an Assistant Commercial Property Manager to support a diverse, multi-state commercial portfolio while building toward a Property Manager role within 12–18 months. This is an excellent opportunity for a hands-on operator who enjoys variety, autonomy, and growth in a lean, entrepreneurial environment.
What You’ll Do
You’ll help oversee the day-to-day operations of a 15-property portfolio spanning office, retail, industrial, and medical assets across multiple states.
Key responsibilities include:
- Acting as a primary point of contact for tenant relations, lease administration, and vendor coordination
- Managing full-service operations for two office assets, including inspections, work orders, and tenant communications
- Providing oversight for self-performing tenant properties, including lease compliance, insurance tracking, and periodic check-ins
- Coordinating with maintenance teams and third-party vendors on repairs, capital projects, and preventive maintenance
- Assisting with annual budgets, expense reconciliations, and CAM calculations
- Ensuring portfolio-wide compliance with lease terms and company policies
- Responding to after-hours emergencies as needed
- Traveling periodically for inspections and tenant meetings (10–15%)
How Success Is Measured
- High tenant satisfaction and retention
- Timely resolution of maintenance requests and work orders
- Accurate, on-time reporting and budget tracking
- Strong coordination across a geographically dispersed portfolio
- Demonstrated readiness to step into a Property Manager role within 12–18 months
What We’re Looking For
Required:
- 3 years of commercial property management experience
- Experience with office, retail, and/or industrial assets
- Proficiency with property management software
- Strong organizational skills and ability to manage multiple priorities independently
- Excellent written and verbal communication skills
- Valid driver’s license and willingness to travel 10–15%
Preferred:
- CPM, RPA, or similar certification (or in progress)
- Background in tenant improvement coordination or construction management
- Experience managing properties across multiple states or time zones
Team & Culture
- Based in Goldenrod’s Omaha office, working closely with property management and accounting teams
- Best suited for someone who thrives in a lean, entrepreneurial environment
- Leadership style emphasizes accountability, direct communication, and professional development
About the Company
IronRoad is conducting a confidential search for an experienced Senior Commercial Property Manager for our Cincinnati/Dayton Ohio Client.
About the Role
(MUST HAVE COMMERCIAL PROPERTY MANAGEMENT EXPERIENCE TO BE CONSIDERED FOR THE POSITION) The Sr. Commercial Property Manager we are looking for will be responsible for total day to day planning, supervision, and scheduling of property management functions for an assigned portfolio of property investment Portfolio and 3rd Party assignments to achieve owners' investment goals and objectives, and to provide high level of customer service to clients. A strong Sr. Property Manager will be a motivated self-starter who can work independently to meet all deadlines as required. They will be detail oriented and use good judgment skills in overseeing the day-to-day operations. They will have working knowledge of office processes, computer software, and electronic communications tools to include, Microsoft office, Word, Excel & PowerPoint. A successful Sr. Property Manager will have developed written and verbal communication skills, proven interpersonal skills with experience providing administrative support in a high-profile environment with tact and diplomacy all while maintaining standards of professionalism for the organization in the areas of confidentiality, teamwork, timely and effective communications, enforcement of company policies, and standards of customer service. We are looking for someone who brings a great vibe to our client's team.
Responsibilities
- Regular attendance is required during normal working hours. Work beyond 40 hours per week may be required on occasion.
Qualifications
- 5 + years of experience in Commercial Property Management
- Real Estate License
- CPM, RPA preferred
- Must be customer service oriented with excellent interpersonal skills and problem-solving abilities
- Must have proven management administrative skills
- Must be able to organize and plan and to multi-task
- Must be proficient in Microsoft Word, Excel, PowerPoint, and Outlook
- Excellent written and verbal communication skills
- Must be able to compose business letters, prepare reports, and assemble presentations from beginning to end
- Must be able to handle a great deal of confidentiality
- Position requires valid driver's license to travel to properties, meet with clients and vendors
Required Skills
- Client Service:
- Serve as primary client communication contact for any building issues or for problems between clients.
- Promptly respond to requests from clients for service or information with the goal of helping them in the shortest possible time.
- Anticipate and solve client concerns involving maintenance and service of the buildings.
- Develop and implement client retention programs, including planning and coordination of client appreciation events as approved by Owner.
- Communicate regularly with clients by newsletter or other correspondence to let them know about upcoming events, construction projects, new neighbors, etc.
- Follow up on progress of service requests from Clients to assure they are satisfied with Services' maintenance and contracted services.
- Proactively on a routine basis visit each client to give a "personal touch", and to aid the development of a trusting business relationship.
- All associates are required to monitor, track, and summarize time spent on projects and assignments to measure account profitability.
- Financial and Reporting Services:
- Prepare annual operating expense budgets for each portfolio property.
- Create non-recurring expense projections annually - making recommendations to Owner for long range capital budgeting.
- Prepare variance reports monthly or quarterly for Owners/Asset Managers, as required.
- Calculate and provide information annually or quarterly (as needed) for CAM billings to Accounting as required by certain building leases or condo management agreements.
- Invoice clients for services, as required by the lease.
- Revise budget as necessary during the year.
- Maintain communications contact with Owner representatives - keep Owners well informed on matters affecting the properties.
- Code and approve operating expense invoices for payment.
- Interface with the Asset Management on new properties and properties being refinanced providing financial or physical property information, as needed.
- Prepare "Year to Year" variances as required by Owner.
- Prepare 3rd party monthly accrual reports and variance reports plus any other reports deemed necessary by the Owner.
- Plan and coordinate Annual Association Meetings with unit owners or park association landowners.
- Quality Control:
- Regular inspection and evaluation of building interior and exterior finishes, cleaning, doors, locks and windows, HVAC systems, building mechanical systems, roofs, pavement, landscaping as well as janitorial, security and trash services.
- Identify emergency, safety, and urgent repairs, solicit bids, and recommend action to Owner.
- Coordination, negotiation, contracting and supervision and quality control of all outside service providers for janitorial, landscape care, snow removal, electrical, plumbing, heating and air conditioning repair and maintenance, parking lot repair and maintenance, carpenters, window washers, roofers, etc.
- Create bid specifications for repair or regular maintenance work.
- Create and administer Inspection and Testing Schedules for Preventative Maintenance of building systems.
- Assist leasing; back up agent to show space to prospects as needed; develop renewal/expansion leads and communicate such.
- Conduct property tours as required with lenders, insurance companies, owners, and investors.
- Supervise minor building renovation or improvement work.
- Communicate with tenant fit-up team to coordinate construction activities in assigned portfolio.
- Maintain 24 hour / 7-day availability for property emergencies.
Physical Demands and Work Environment
- The physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Pay range and compensation package
Full-Time - $65,000.00 - $90,000.00 + Annual Bonus + Medical/Dental/Vision/401k
Compensation is based on skill & experience and determined with the hiring manager
Equal Opportunity Statement
IronRoad
Prestigious commercial real estate investment and development firm is seeking an Assistant Property Manager to support a Class A office portfolio.
Responsibilities
- Assist with the activities associated with a property or group of properties.
- Assist with all lease administration duties.
- Supervise vendors (landscaping, janitorial, etc.) and maintenance staff.
- Perform regular property inspections and complete inspection report. Recommends alterations, maintenance and reconditioning as necessary.
- Assist Property Manager with the development and controlling of operating and capital budget.
- Assist Property Manager in preparation of monthly reports for owners.
- Work with the Property Manager to coordinate tenant improvement and capital projects.
- Respond to tenant needs, ensuring that administrative and building technical staff resolve problems promptly. Ensures services are provided in compliance with policies, procedures, regulations and contractual obligations and standards.
- Represent and communicate clearly and accurately, in person, over the phone, and in writing the authority of the Property Manager based on legal agreements in effect and policies.
- Initiate and execute day-to-day operational procedures.
- Assist the Property Manager in order to initiate, contract, and administer all necessary services to maintain and enhance the value, the operating efficiency, and the physical appearance of the property.
- Prepare all Service Agreement and Construction Agreement documents (including work authorizations, addendum's, amendments and contract approval forms).
- Track and maintain Energy Star benchmarking data so information is current and accurate.
- Conduct tenant training meetings to improve building efficiencies.
- Maintain ongoing tenant contact/relations program to constantly assess needs and help assure the problems are being resolved and are to the satisfaction of the tenants and owners.
- Resolve problems to the mutual benefit of the tenant and the owner.
- Implement and monitor tenant needs assessments.
- Administer all leases to assure compliance with provisions/agreement.
- Determine and execute on timely basis escalations, reconciliations, and rent collections.
- Maintain current certificates of insurance for all tenants; ensure coverage complies with lease requirements.
- Show space to prospective tenants (requires real estate license where required by state).
- Communicate clearly and on a timely basis with project accounting personnel using and/or providing the appropriate documentation.
- Prepare monthly ownership reporting (including variance reports, executive summaries, aging reports, etc.).
- Manage financial transactions including accounts receivables, accounts payable, collection of rents and charges.
Requirements
- 3+ years of experience in the commercial property management industry, preferably in commercial Class A Office management.
Live in Ventura County and looking to work close to home? Have office experience looking to develop a long-term career? Then this is the job for YOU! International Commercial Property Management company is looking to add a long-term temporary Property Administrator to join their Camarillo team. This position will support a Property Manager for a beautiful office portfolio. Position is a great career potential for someone eager to learn and jump in, while earning excellent industry experience, mentorship, and career development! Position is a mix of Accounts Payable and Administrative support, with light event coordination!!
Responsibilities:
- Greeting incoming guests/tenants and taking incoming calls
- Responding to emails and requests through the service portal
- Communicating with vendors
- Scheduling routine maintenance and notifying tenants
- Maintaining certificates of insurance and business licenses
- Contacting tenants to update files
- Coordinating tenant and capital improvements
- Approving and coding incoming payables
- Reviewing Accounts Receivable and following up on late payments
- Contacting tenants for receivables
- Preparing specialty reporting to Manager
- Coordinating tenant appreciation events
- Troubleshooting tenant and building emergencies
- Dispatching maintenance
- Providing vendors feedback on service
- Acting as a liaison between the Property Manager and tenants
- Assisting Property Manager with various projects
Special Skills:
- Ability to work with others
- Capability to work with numbers and people
- Strong problem solving abilities
Must Have:
- MS Office - intermediate to advanced
- 2+ years of Administrative, industry experience is a plus
- 1 year in property management - open to someone from student housing or residential, commercial ideal!!
- BS and BA preferred
Looking to build on your career in property management? Love events and amenities, and looking for a property management firm that embraces these for their customers? THEN this is the job for YOU!! Internationally recognized commercial property management firm that has a high focus on hospitality and services for their customers, is seeking a professional Property Coordinator for their San Jose portfolio. Company provides outstanding benefits, fair compensation, and excellent bonus potential!! This is an extremely fun environment with a high volume of interaction with tenants and vendors!!
Responsibilities:
- Interfacing with tenants
- Communicating with the Event Manager to plan out events throughout the year
- Overseeing amenity programs and encouraging tenants to participate
- Overseeing vendor projects
- Responding to tenant concerns and inquiries
- Notifying tenants of any building maintenance or changes
- Assisting in preparing financial reporting with Manager
- Participating in company meetings
- Communicating with vendors
- Resolving tenant concerns and providing solutions
- Monitoring spending to budget to determine variances
- Coding accounts payable
- Following up with tenants on late payments
- Innovating new ideas to increase tenant participation
Desired Skills:
- Ability to work well with others
- High level of customer service and hospitality skills
- Extremely detailed and organized
Required Skills:
- BA or BS degree
- Intermediate to advanced MS Office skills
- 1+ year of experience in commercial property management
- Prior event coordination experience ideal
Are you looking for a new position that provides a hybrid schedule? Are you commuting to Denver and looking for a position closer to home? This company located in Englewood provides excellent benefits, an opportunity to work from home two days a week, annual bonus, and room to grow. This Commercial Property Manager will oversee a portfolio of retail properties in the Englewood area and Las Vegas. This person must be able to travel to Las Vegas once every one or two months.
Duties Include:
Responsibilities will include:
- Meeting with potential clients and tenants
- On-boarding with accounting team new owners and properties
- Preparing budgets
- Generating Annual CAM reconciliations
- Determining Long-term major repair plans
- Creating and managing Monthly budget variance reports
- Monitoring expenses to ensure cost effectiveness and recovery
- Overseeing maintenance and determining property maintenance timelines
- Selecting and managing vendors
- Conducting periodic formal site inspections in compliance
- Managing CapEx and TI projects
- Mentoring and developing staff
- Interfacing with new tenants
- Managing lease administration
Qualifications:
5+ years' experience in property management, retail experience required
Bachelor's Degree preferred- OR relevant work experience
Advanced Microsoft Office skills
Ability to travel
Remote working/work at home options are available for this role.
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a dedicated Property Adjuster Specialist, you will work within defined guidelines and framework, investigate, evaluate, negotiate, and settle complex property insurance claims. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. You will recognize and empathize with members' life events, as appropriate.
Property Adjuster Specialist focus on using technology and desk adjusting for a virtual first approach to inspections and claims handling. USAA also provides a company vehicle to physically inspect losses within your locally assigned territory. Field Adjusters may travel outside of their local territory to respond to claims in other regions when needed. This is an hourly, non-exempt position with paid overtime available.
This is a field-based role in the Colorado Springs area . Candidates who are willing and able to work in this area are encouraged to apply.
What you'll do:
* Proactively manages assigned claims caseload comprised of complex damages that require commensurate knowledge and understanding of claims coverage including potential legal liability.
* Partners with vendors and internal business partners to facilitate complex claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.
* Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics.
* Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing information involving complex policy terms and contingencies.
* Determines and negotiates complex claims settlement within authority limits. Develops recommendations and collaborates with management for determining settlement amounts outside of authority limits and accurately manages claims outcomes.
* Maintains accurate, thorough, and current claim file documentation throughout the claims process.
* Advance knowledge of estimating technology platforms and virtual inspection tools. Utilizes platforms and tools to prepare claims estimates to manage complex property insurance claims.
* Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
* May be assigned CAT deployment travel with minimal notice during designated CATs.
* Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
* Works independently solving complex problems with minimal guidance; acts as a resource for colleagues with less experience.
* Adjusts complex claims with attorney involvement.
* Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations.
* May require travel to resolve claims, attend training, and conduct in-person inspections.
* Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
* High School Diploma or General Equivalency Diploma.
* 2 years of relevant property claims adjusting experience of moderate complexity losses that includes writing estimates, involving dwelling and structural damages.
* Advanced knowledge of estimating losses using Xactimate or similar tools and platforms.
* Proficient knowledge of residential construction.
* Proficient knowledge of property claims contracts and interpretation of case law and state laws and regulations.
* Proficient negotiation, investigation, communication, and conflict resolution skills.
* Proven investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills.
* Ability to travel 50-75% of the year (local & non-local) and/or work catastrophe duty when needed.
* Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
* Successful completion of a job-related assessment may be required.
What sets you apart:
* Hands-on experience in the field handling high-severity and complex property claims such as fire, water damage, vandalism, malicious mischief, foreclosures, earth movement, collapse, and liability.
* Residential property field adjusting experience with dwelling, structure and additional living expenses.
* Experience working directly for a standard insurance carrier handling claims from start to finish (first notice of loss, reviewing policy, making coverage decisions)
* Proficient in using estimating platforms and virtual inspection tools like Xactimate, ClaimXperience and XactAnalysis
* Insurance industry designations such as AINS (Associate in General Insurance), CPCU (Chartered Property Casualty Underwriter), AIC (Associate in Claims), or SCLA (Senior Claims Law Associate) or actively pursuing
* Active Property & Casualty adjuster license
* Currently reside in the Colorado Springs area, enabling quicker response times for local claims and a better understanding of regional risks
* US military experience through military service or a military spouse/domestic partner
Physical Demand Requirements:
* May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces.
* May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license.
* May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.
* May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.
Compensation range: The salary range for this position is: $72,080 - $129,740.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a dedicated Property Adjuster Specialist, you will work within defined guidelines and framework, investigate, evaluate, negotiate, and settle complex property insurance claims. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. You will recognize and empathize with members’ life events, as appropriate.
Property Adjuster Specialist focus on using technology and desk adjusting for a virtual first approach to inspections and claims handling. USAA also provides a company vehicle to physically inspect losses within your locally assigned territory. Field Adjusters may travel outside of their local territory to respond to claims in other regions when needed. This is an hourly, non-exempt position with paid overtime available.
This is a field-based role in the Colorado Springs area. Candidates who are willing and able to work in this area are encouraged to apply.
What you'll do:
Proactively manages assigned claims caseload comprised of complex damages that require commensurate knowledge and understanding of claims coverage including potential legal liability.
Partners with vendors and internal business partners to facilitate complex claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.
Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics.
Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing information involving complex policy terms and contingencies.
Determines and negotiates complex claims settlement within authority limits. Develops recommendations and collaborates with management for determining settlement amounts outside of authority limits and accurately manages claims outcomes.
Maintains accurate, thorough, and current claim file documentation throughout the claims process.
Advance knowledge of estimating technology platforms and virtual inspection tools. Utilizes platforms and tools to prepare claims estimates to manage complex property insurance claims.
Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
May be assigned CAT deployment travel with minimal notice during designated CATs.
Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
Works independently solving complex problems with minimal guidance; acts as a resource for colleagues with less experience.
Adjusts complex claims with attorney involvement.
Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations.
May require travel to resolve claims, attend training, and conduct in-person inspections.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
High School Diploma or General Equivalency Diploma.
2 years of relevant property claims adjusting experience of moderate complexity losses that includes writing estimates, involving dwelling and structural damages.
Advanced knowledge of estimating losses using Xactimate or similar tools and platforms.
Proficient knowledge of residential construction.
Proficient knowledge of property claims contracts and interpretation of case law and state laws and regulations.
Proficient negotiation, investigation, communication, and conflict resolution skills.
Proven investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills.
Ability to travel 50-75% of the year (local & non-local) and/or work catastrophe duty when needed.
Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
Successful completion of a job-related assessment may be required.
What sets you apart:
Hands-on experience in the field handling high-severity and complex property claims such as fire, water damage, vandalism, malicious mischief, foreclosures, earth movement, collapse, and liability.
Residential property field adjusting experience with dwelling, structure and additional living expenses.
Experience working directly for a standard insurance carrier handling claims from start to finish (first notice of loss, reviewing policy, making coverage decisions)
Proficient in using estimating platforms and virtual inspection tools like Xactimate, ClaimXperience and XactAnalysis
Insurance industry designations such as AINS (Associate in General Insurance), CPCU (Chartered Property Casualty Underwriter), AIC (Associate in Claims), or SCLA (Senior Claims Law Associate) or actively pursuing
Active Property & Casualty adjuster license
Currently reside in the Colorado Springs area, enabling quicker response times for local claims and a better understanding of regional risks
US military experience through military service or a military spouse/domestic partner
Physical Demand Requirements:
May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces.
May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license.
May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.
May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.
Compensation range: The salary range for this position is: $72,080 - $129,740.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.