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Customer Service/BDC Representative
Salary not disclosed
Charlotte 2 days ago
Business Development Center
- HIC Location: 6030 East Independence Blvd, Charlotte, North Carolina 28212 Are you looking for a stable company to grow with? $20 per hour Plus Monthly Bonus!
*Annual Earnings $42,000-$55,000!
* Are you looking to build a professional career with a company whose strong culture of Servant Leadership and People Development is dedicated to helping you reach your full potential? Hendrick Automotive Group is seeking talented, driven individuals to join our Luxury Customer Concierge Center, supporting brands like BMW, Lexus, Mercedes-Benz, Audi, Land Rover, etc.

Provide excellent service to our customers by phone, text, and email from our state of the art corporate facility in Charlotte! Enjoy a solid hourly income while earning bonuses based on your growth path as you progress through our Teammate and Leadership Development Program.

As a new member of our team, you will receive personalized training by a dedicated mentor who is focused on your growth and development.

Our department promotes primarily from within, so we invest in people to prepare them for Leadership opportunities.

Enjoy a supportive team-based work environment where we make production fun with healthy competition, encouraging teammates, and Leaders who care.

APPLY TODAY! Essential Duties and Responsibilities: Provides professional concierge service to customers via inbound and outbound phone calls, text, and email.

Accurately logs all customer interactions into Dealership Management System.

Schedules appointments for customers to visit dealerships.

Follows up on appointment outcomes.

Works and communicates with teammates to promote a positive, inclusive, and supportive professional working environment.

Maintains an organized, clean, and safe work area.

Participates in required training.

Follows Safeguards rules and regulations.

Demonstrates the Company’s Core Values.

Maintains accurate timekeeping record in timekeeping system.

Complies with Company policies and procedures.

Observes all Federal, State, Local, and Company safety rules and regulations in the performance of duties.

Other duties as assigned.

Our Teammates enjoy: Bonuses for Performance Developmental Bonuses based on Growth and Tenure Excellent Benefits (See Below) 12 weeks of Paid Training (We invest in your success!) Growth and Development along an established career path Management Opportunities (We promote primarily from within) A fun, exciting, and professional working environment Benefits: Medical and prescription coverage Basic life insurance, 401(k) with company match Employee Assistance Program Employee discounts on vehicle purchases, parts, and service Paid-time-off We also offer a group of supplemental benefit plans including dental coverage, short-term disability, long-term disability, and supplemental life insurance.

Comprehensive employee recognition programs Continued training through Hendrick University and the manufacturer Opportunities for career advancement The Ricky Hendrick College Scholarship Program is available for eligible dependents of Hendrick employees.

Job Requirements: Computer/Email Proficient Good verbal communication skills Strong Multi-Tasking ability Professionalism & Strong Work Ethic Positive, upbeat, and friendly personality Desire and drive for excellence Must enjoy a competitive, fast-paced environment Must submit to and successfully complete MVR, background check, and pre-employment drug test This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee.

The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

This job description is subject to revision at the discretion of the company.

#CB Hendrick is an Equal Opportunity employer.

Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

For more information regarding the EEOC, please visit .
Not Specified
Service Team (P1-1350310-1)
Salary not disclosed
Lima, OH 2 days ago
Join us as a Service Team Associate
We're looking for friendly team players to create a warm environment for our guests and provide great service for our guests. Thrive in a safe and supportive work environment with team members who become friends. There's always something new to learn, do, and accomplish. If you don't have experience, we'll train you! You'll get opportunities to gain skills that help you rise in your career, no matter where you go. We're all about giving back, so you'll also get the chance to impact your community through our Panda Cares initiative. Let's work together.
Essential Functions for Service Team Associates:
  • Provides exceptional dining experience to Guests - Greeting Guests, Serving food and handling payments at cash register
  • Maintains the cleanliness and appearance of the store
  • Follows Operations Standards and Safety Procedure to serve fresh and quality food
  • Works efficiently in fast paced kitchen environment, and may work at different positions - Front counter, Drive Through or Kitchen
  • Work effectively with team members to meet daily goals in a fun, positive environment.

How we reward you:**
  • Flexible schedules
  • Great pay
  • Free meals while working at Panda
  • Medical, Vision, Dental, Voluntary Short-Term Disability, Cancer Income Protection insurance for full-time associates
  • Health Care and Dependent Care Flexible Spending accounts
  • 401K with company match
  • Vacation, sick leave, bereavement/funeral leave and Leave Share Program for eligible associates
  • Associate discounts for many brands
  • Referral bonus for eligible associates
  • Opportunity to give back to your community
  • Hands-on paid training to prepare you for success
  • On-Going Career & Leadership Development
  • Opportunities for growth into management positions
  • Pre-Tax Dependent Care Flexible Spending Account
  • Please refer to for details.

**Candidates must meet, and continue to meet if employed, eligibility requirements for each benefit to qualify.
Qualification:
  • Friendly and helpful team members
  • Operations experience is a plus
  • Some high school
  • Food Handler certification may be required depending on local requirements, acquired at your expense

ADA Statement:
While performing duties, counter areas are often hot with steam from steam table and food vapors. Workspace is restricted and employees are generally expected to remain standing for long periods of time. Employees must prepare hot and cold foods, use Chinese cook knife and other kitchen equipment and work quickly without losing accuracy. Employees must be able to lift up to 50 lbs., stand up to four hours and reach across counter tops measured at 36 inches to serve customers. Kitchens are hot and noise levels are usually high; storage space is limited and shelving is high. Employees must be able to work in a fast-paced work environment, have effective verbal communication skills, ability to adapt to a dynamic environment with changing priorities, and the ability to manage conflicts/difficult situations.
Panda Strong since 1983:
Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,800 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it's impacting our team or the communities we work in, we're proud to be an organization that embraces family values.
You're wanted here:
Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodation. The Americans with Disabilities Act (ADA) prohibits discrimination against qualified individuals on the basis of disability. Applicants are entitled to reasonable accommodations, absent undue hardship, to effectively participate in the application and hiring process, for example, sign language interpreters. If you believe you require an accommodation for the application or interview process or for the position for which you are applying, please reach out to .
Pay Range: $16 per hour - $19 per hour
*Within the range, individual pay is determined using various factors, including work location and experience.
Not Specified
Service Team (P1-1349707-0)
🏢 Panda Restaurant Group
Salary not disclosed
Lexington, KY 2 days ago
Join us as a Service Team Associate
We're looking for friendly team players to create a warm environment for our guests and provide great service for our guests. Thrive in a safe and supportive work environment with team members who become friends. There's always something new to learn, do, and accomplish. If you don't have experience, we'll train you! You'll get opportunities to gain skills that help you rise in your career, no matter where you go. We're all about giving back, so you'll also get the chance to impact your community through our Panda Cares initiative. Let's work together.
Essential Functions for Service Team Associates:
  • Provides exceptional dining experience to Guests - Greeting Guests, Serving food and handling payments at cash register
  • Maintains the cleanliness and appearance of the store
  • Follows Operations Standards and Safety Procedure to serve fresh and quality food
  • Works efficiently in fast paced kitchen environment, and may work at different positions - Front counter, Drive Through or Kitchen
  • Work effectively with team members to meet daily goals in a fun, positive environment.

How we reward you:**
  • Flexible schedules
  • Great pay
  • Free meals while working at Panda
  • Medical, Vision, Dental, Voluntary Short-Term Disability, Cancer Income Protection insurance for full-time associates
  • Health Care and Dependent Care Flexible Spending accounts
  • 401K with company match
  • Vacation, sick leave, bereavement/funeral leave and Leave Share Program for eligible associates
  • Associate discounts for many brands
  • Referral bonus for eligible associates
  • Opportunity to give back to your community
  • Hands-on paid training to prepare you for success
  • On-Going Career & Leadership Development
  • Opportunities for growth into management positions
  • Pre-Tax Dependent Care Flexible Spending Account
  • Please refer to for details.

**Candidates must meet, and continue to meet if employed, eligibility requirements for each benefit to qualify.
Qualification:
  • Friendly and helpful team members
  • Operations experience is a plus
  • Some high school
  • Food Handler certification may be required depending on local requirements, acquired at your expense

ADA Statement:
While performing duties, counter areas are often hot with steam from steam table and food vapors. Workspace is restricted and employees are generally expected to remain standing for long periods of time. Employees must prepare hot and cold foods, use Chinese cook knife and other kitchen equipment and work quickly without losing accuracy. Employees must be able to lift up to 50 lbs., stand up to four hours and reach across counter tops measured at 36 inches to serve customers. Kitchens are hot and noise levels are usually high; storage space is limited and shelving is high. Employees must be able to work in a fast-paced work environment, have effective verbal communication skills, ability to adapt to a dynamic environment with changing priorities, and the ability to manage conflicts/difficult situations.
Panda Strong since 1983:
Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,800 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it's impacting our team or the communities we work in, we're proud to be an organization that embraces family values.
You're wanted here:
Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodation. The Americans with Disabilities Act (ADA) prohibits discrimination against qualified individuals on the basis of disability. Applicants are entitled to reasonable accommodations, absent undue hardship, to effectively participate in the application and hiring process, for example, sign language interpreters. If you believe you require an accommodation for the application or interview process or for the position for which you are applying, please reach out to .
Not Specified
Service Team (P1-1350237-2)
✦ New
🏢 Panda Restaurant Group
Salary not disclosed
Rialto, CA 1 day ago
Join us as a Service Team Associate
We're looking for friendly team players to create a warm environment for our guests and provide great service for our guests. Thrive in a safe and supportive work environment with team members who become friends. There's always something new to learn, do, and accomplish. If you don't have experience, we'll train you! You'll get opportunities to gain skills that help you rise in your career, no matter where you go. We're all about giving back, so you'll also get the chance to impact your community through our Panda Cares initiative. Let's work together.
Essential Functions for Service Team Associates:
  • Provides exceptional dining experience to Guests - Greeting Guests, Serving food and handling payments at cash register
  • Maintains the cleanliness and appearance of the store
  • Follows Operations Standards and Safety Procedure to serve fresh and quality food
  • Works efficiently in fast paced kitchen environment, and may work at different positions - Front counter, Drive Through or Kitchen
  • Work effectively with team members to meet daily goals in a fun, positive environment.

How we reward you:**
  • Flexible schedules
  • Great pay
  • Free meals while working at Panda
  • Medical, Vision, Dental, Voluntary Short-Term Disability, Cancer Income Protection insurance for full-time associates
  • Health Care and Dependent Care Flexible Spending accounts
  • 401K with company match
  • Vacation, sick leave, bereavement/funeral leave and Leave Share Program for eligible associates
  • Associate discounts for many brands
  • Referral bonus for eligible associates
  • Opportunity to give back to your community
  • Hands-on paid training to prepare you for success
  • On-Going Career & Leadership Development
  • Opportunities for growth into management positions
  • Pre-Tax Dependent Care Flexible Spending Account
  • Please refer to for details.

**Candidates must meet, and continue to meet if employed, eligibility requirements for each benefit to qualify.
Qualification:
  • Friendly and helpful team members
  • Operations experience is a plus
  • Some high school
  • Food Handler certification may be required depending on local requirements, acquired at your expense

ADA Statement:
While performing duties, counter areas are often hot with steam from steam table and food vapors. Workspace is restricted and employees are generally expected to remain standing for long periods of time. Employees must prepare hot and cold foods, use Chinese cook knife and other kitchen equipment and work quickly without losing accuracy. Employees must be able to lift up to 50 lbs., stand up to four hours and reach across counter tops measured at 36 inches to serve customers. Kitchens are hot and noise levels are usually high; storage space is limited and shelving is high. Employees must be able to work in a fast-paced work environment, have effective verbal communication skills, ability to adapt to a dynamic environment with changing priorities, and the ability to manage conflicts/difficult situations.
Panda Strong since 1983:
Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,800 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it's impacting our team or the communities we work in, we're proud to be an organization that embraces family values.
You're wanted here:
Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodation. The Americans with Disabilities Act (ADA) prohibits discrimination against qualified individuals on the basis of disability. Applicants are entitled to reasonable accommodations, absent undue hardship, to effectively participate in the application and hiring process, for example, sign language interpreters. If you believe you require an accommodation for the application or interview process or for the position for which you are applying, please reach out to .
Pay Range: $21 per hour - $24 per hour
*Within the range, individual pay is determined using various factors, including work location and experience.
Not Specified
Service Team (P1-1348985-3)
✦ New
🏢 Panda Restaurant Group
Salary not disclosed
Gilbert, AZ 1 day ago
Join us as a Service Team Associate
We're looking for friendly team players to create a warm environment for our guests and provide great service for our guests. Thrive in a safe and supportive work environment with team members who become friends. There's always something new to learn, do, and accomplish. If you don't have experience, we'll train you! You'll get opportunities to gain skills that help you rise in your career, no matter where you go. We're all about giving back, so you'll also get the chance to impact your community through our Panda Cares initiative. Let's work together.
Essential Functions for Service Team Associates:
  • Provides exceptional dining experience to Guests - Greeting Guests, Serving food and handling payments at cash register
  • Maintains the cleanliness and appearance of the store
  • Follows Operations Standards and Safety Procedure to serve fresh and quality food
  • Works efficiently in fast paced kitchen environment, and may work at different positions - Front counter, Drive Through or Kitchen
  • Work effectively with team members to meet daily goals in a fun, positive environment.

How we reward you:**
  • Flexible schedules
  • Great pay
  • Free meals while working at Panda
  • Medical, Vision, Dental, Voluntary Short-Term Disability, Cancer Income Protection insurance for full-time associates
  • Health Care and Dependent Care Flexible Spending accounts
  • 401K with company match
  • Vacation, sick leave, bereavement/funeral leave and Leave Share Program for eligible associates
  • Associate discounts for many brands
  • Referral bonus for eligible associates
  • Opportunity to give back to your community
  • Hands-on paid training to prepare you for success
  • On-Going Career & Leadership Development
  • Opportunities for growth into management positions
  • Pre-Tax Dependent Care Flexible Spending Account
  • Please refer to for details.

**Candidates must meet, and continue to meet if employed, eligibility requirements for each benefit to qualify.
Qualification:
  • Friendly and helpful team members
  • Operations experience is a plus
  • Some high school
  • Food Handler certification may be required depending on local requirements, acquired at your expense

ADA Statement:
While performing duties, counter areas are often hot with steam from steam table and food vapors. Workspace is restricted and employees are generally expected to remain standing for long periods of time. Employees must prepare hot and cold foods, use Chinese cook knife and other kitchen equipment and work quickly without losing accuracy. Employees must be able to lift up to 50 lbs., stand up to four hours and reach across counter tops measured at 36 inches to serve customers. Kitchens are hot and noise levels are usually high; storage space is limited and shelving is high. Employees must be able to work in a fast-paced work environment, have effective verbal communication skills, ability to adapt to a dynamic environment with changing priorities, and the ability to manage conflicts/difficult situations.
Panda Strong since 1983:
Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,800 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it's impacting our team or the communities we work in, we're proud to be an organization that embraces family values.
You're wanted here:
Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodation. The Americans with Disabilities Act (ADA) prohibits discrimination against qualified individuals on the basis of disability. Applicants are entitled to reasonable accommodations, absent undue hardship, to effectively participate in the application and hiring process, for example, sign language interpreters. If you believe you require an accommodation for the application or interview process or for the position for which you are applying, please reach out to .
Not Specified
BMW Service Advisor
🏢 Hendrick Automotive Group
Salary not disclosed
Durham 6 days ago
BMW of Southpoint Location: 225 Kentington Drive, Durham, North Carolina 27713 Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers.

Responsible for scheduling service to be performed.

Supervisory Responsibilities: This job has no direct supervisory responsibilities.

Essential Duties and Responsibilitiesinclude the following: Works with customer and technician to identify required maintenance.

Advises customers on necessary and recommended services.

Offers additional services and repairs to customers.

Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.

Estimates cost of mechanical, electrical, or other repairs.

Enters itemized estimate on service order and explains estimate to customer.

Schedules appointments with customer.

Meets dealership’s standards for repair and order production.

Maintains CSI at or above Company standards Maintains an organized, clean and safe work area Participates in required training Records all hours worked accurately in company timekeeping system Follows Safeguards rules and regulations.

Demonstrates the Company’s Core Values Complies with Company policies and procedures Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

Other duties as assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education: o GED √ High School Diploma o Associate Degree o Bachelor Degree o Master Degree o Doctorate Degree Field of Study/Work Experience: o Accounting √ Automotive o Business o Human Resources o Information Technology Desired Work Experience: o up to 3 years √ 3-5 years o 5+ years Education/Experience: Previous experience in automotive or customer service industries.

Working knowledge of the mechanical operations of vehicles.

Excellent interpersonal, customer service, and organizational skills.

Certificates and Licenses: √ Valid Driver’s License o Automobile Salesperson License Computer Skills: Intermediate skills in Microsoft Office products.

Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.

Communication Skills: Ability to understand and follow instructions.

Ability to communicate effectively with customers and company personnel.

Attendance Expectations: The position requires regular and predictable attendance.

Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands: While performing the duties of this Job, the employee is regularly required to talk or hear.

The employee is frequently required to stand; walk; and sit.

May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.

Environment Demands: Duties are generally performed in the service area.

Responsibilities may include conducting road tests on customer vehicles.

Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians.

Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.

Verbal and Writing Ability: Ability to read and comprehend instructions, correspondence, and memos.

Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability: Ability to add, subtract, multiply and divide.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions.

Ability to deal with standardized situations.

Core Values: To perform the job successfully, an individual should demonstrate the following Core Values: Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee.

The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

This job description is subject to revision at the discretion of the company.

Hendrick is an Equal Opportunity employer.

Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

For more information regarding the EEOC, please visit .
Not Specified
Customer Service Representative (Office and Administrative Support)
Salary not disclosed
Atlanta 6 days ago
Job Description: We are looking for a friendly and professional Customer Service Representative to join our team.

The successful candidate will be responsible for assisting customers, addressing inquiries, resolving complaints, and ensuring a positive customer experience.

Key Responsibilities: Respond to customer inquiries via phone, email, or in person Provide accurate information about products and services Resolve customer complaints in a timely and professional manner Maintain records of customer interactions and transactions Process orders, forms, and requests Work closely with other departments to resolve issues Requirements: High school diploma or equivalent Excellent communication and interpersonal skills Strong problem-solving abilities Basic computer skills and familiarity with customer service systems Ability to remain calm and professional when dealing with difficult situations
Not Specified
French Customer Service Agents
Salary not disclosed
Nashville 4 days ago
Job Title: French Customer Service Agents.

Location: Nashville, TN (Onsite) Shift: 1st Shift (Standard hours) Pay Rate:$34/hr Need to Speak French Job Responsibilities Ensures the resolution of complex and high-priority customer issues, coordinating with internal teams to deliver comprehensive and timely solutions.

Utilizes advanced analytics to monitor and evaluate agent performance, preparing detailed reports to drive data-informed decision-making and coaching.

Possesses the ability to remove entitlement roadblocks when the quotes team is not available and assists customer service manager with agent feedback and coaching.

Coordinates with workforce management on agent tardies and absences and uses knowledge, tools, and applications simultaneously to quickly connect care providers with solutions.

Analyzes and interprets customer feedback to identify systemic issues, recommending strategic improvements to enhance overall service quality, working under limited supervision.

Develops and implements advanced troubleshooting procedures for challenging technical problems, ensuring effective and efficient resolutions.

Provides support to customers on a range of sophisticated product and service inquiries, leveraging in-depth knowledge and experience.

Utilizes advanced analytics to monitor and evaluate service metrics, preparing detailed reports to drive data-informed decision-making.

Executes training programs for both customers and internal teams, focusing on complex service issues and advanced product features.

Reviews and validates high-impact service requests and orders, ensuring precision and accuracy in processing and execution.

Executes customer experience initiatives by proactively identifying and addressing potential service gaps and areas for improvement.

Guides junior team members, providing advanced training and support to develop their skills and improve their handling of complex issues.

Drives continuous improvement efforts by leading initiatives to refine service protocols, integrate new technologies, and enhance customer interactions.

Requirements Minimum required Education: High School Diploma, Vocational Education Minimum required Experience: Minimum 2 years of experience in Customer Success, Customer Service, Customer Support or equivalent.

Preferred Skills Preferred Education: Bachelor's Degree or equivalent Preferred Experience: 3-5 years of Customer Service experience Skills: Data Analysis & Interpretation, Root Cause Analysis (RCA), Troubleshooting, Customer Relationship Management (CRM) Software, Microsoft Office, Data Entry, Documentation & Reporting, Administrative Support, Escalation Management, Customer Response Management, Customer Satisfaction Techniques, Customer Service Software, Technical Support
Not Specified
French Customer Service Agent
🏢 Axelon Services Corporation
Salary not disclosed
Nashville 4 days ago
Job Title: French Customer Service Agent Location: Nashville, TN Need to speak French Job Responsibilities: Ensures the resolution of complex and high-priority customer issues, coordinating with internal teams to deliver comprehensive and timely solutions.

Utilizes advanced analytics to monitor and evaluate agent performance, preparing detailed reports to drive data-informed decision-making and coaching.

Possesses the ability to remove entitlement roadblocks when the quotes team is not available and assists customer service manager with agent feedback and coaching.

Coordinates with workforce management on agent tardies and absences and uses knowledge, tools, and applications simultaneously to quickly connect care providers with solutions.

Analyzes and interprets customer feedback to identify systemic issues, recommending strategic improvements to enhance overall service quality, working under limited supervision.

Develops and implements advanced troubleshooting procedures for challenging technical problems, ensuring effective and efficient resolutions.

Provides support to customers on a range of sophisticated product and service inquiries, leveraging in-depth knowledge and experience.

Utilizes advanced analytics to monitor and evaluate service metrics, preparing detailed reports to drive data-informed decision-making.

Executes training programs for both customers and internal teams, focusing on complex service issues and advanced product features.

Reviews and validates high-impact service requests and orders, ensuring precision and accuracy in processing and execution.

Executes customer experience initiatives by proactively identifying and addressing potential service gaps and areas for improvement.

Guides junior team members, providing advanced training and support to develop their skills and improve their handling of complex issues.

Drives continuous improvement efforts by leading initiatives to refine service protocols, integrate new technologies, and enhance customer interactions.

Requirements: Minimum required Education: High School Diploma, Vocational Education Minimum required Experience: Minimum 2 years of experience in Customer Success, Customer Service, Customer Support or equivalent.

Minimum required Certification: N/A Preferred Skills: Preferred Education: Bachelor's Degree or equivalent Preferred Experience: 3-5 years of Customer Service experience Preferred Certification: N/A Skills: Data Analysis & Interpretation, Root Cause Analysis (RCA), Troubleshooting, Customer Relationship Management (CRM) Software, Microsoft Office, Data Entry, Documentation & Reporting, Administrative Support, Escalation Management, Customer Response Management, Customer Satisfaction Techniques, Customer Service Software, Technical Support
Not Specified
Internal Service Advisor
🏢 Hendrick Automotive Group
Salary not disclosed
Pleasanton 4 days ago
East Bay BMW Location: 4350 Rosewood Dr, Pleasanton, California 94588 Summary: Responsible for identifying and documenting service, maintenance, and necessary repairs for Internal New and Used Inventory.

Supervisory Responsibilities: This job has no direct supervisory responsibilities.

Essential Duties and Responsibilitiesinclude the following: Assures New and PreOwned Vehicles are in Inventory properly to create a Repair Order and start Recon process with the technicians in ReconTrac.

This can include putting the keys in the Keytrak system.

Works with PreOwned Managers and technician to identify required items needed to pass specific PreOwned Inspections.

Advises PreOwned Managers on necessary and recommended services.

Computes cost of replacement parts and labor to pass Hendrick and/or Factory Inspection checklists.

Estimates cost of mechanical, electrical, or other repairs.

Enters itemized estimate in ReconTrac to submit for approval from PreOwned/Service Managers.

Works with the Vendors for Detail and Interior Exterior Reconditioning to ensure timely and quality workmanship and processes Purchase Orders for Invoices on the Repair Order for each Sublet Repair Item as soon as the work has been completed on the vehicle.

Assists the Sales Team to get the vehicles to the front line for retail sale as quickly and efficiently as possible.

Meets dealership’s standards for repair and order production.

Maintains an organized, clean and safe work area Participates in required training Records all hours worked accurately in company timekeeping system Follows Safeguards rules and regulations.

Demonstrates the Company’s Core Values Complies with Company policies and procedures Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

Other duties as assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education: o GED √ High School Diploma o Associate Degree o Bachelor Degree o Master Degree o Doctorate Degree Field of Study/Work Experience: o Accounting √ Automotive o Business o Human Resources o Information Technology Desired Work Experience: o up to 3 years √ 3-5 years o 5+ years Education/Experience: Previous experience in automotive or customer service industries.

Working knowledge of the mechanical operations of vehicles.

Excellent interpersonal, customer service, and organizational skills.

Certificates and Licenses: √ Valid Driver’s License o Automobile Salesperson License Computer Skills: Intermediate skills in Microsoft Office products.

Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.

Communication Skills: Ability to understand and follow instructions.

Ability to communicate effectively with customers and company personnel.

Attendance Expectations: The position requires regular and predictable attendance.

Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands: While performing the duties of this Job, the employee is regularly required to talk or hear.

The employee is frequently required to stand; walk; and sit.

May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.

Environment Demands: Duties are generally performed in the service area.

Work includes inspection of customer vehicles and frequent movement around the Service Department and among service technicians.

Frequently interacts with service manager and service technicians, and employees from various departments in the dealerships.

Verbal and Writing Ability: Ability to read and comprehend instructions, correspondence, and memos.

Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability: Ability to add, subtract, multiply and divide.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions.

Ability to deal with standardized situations.

Core Values: To perform the job successfully, an individual should demonstrate the following Core Values: Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee.

The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

This job description is subject to revision at the discretion of the company.

The Internal Service Advisor Position has a Pay Scale consisting of the following elements and ranges.

Wages include Base Hourly Compensation of between $20.00 and $23.00.

The position also may also pay a production bonus based on individual performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.

Please click here to view the CPRA Job Applicant Privacy Notice: CPRA Job Applicant Privacy Notice Hendrick is an Equal Opportunity employer.

Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

For more information regarding the EEOC, please visit .
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