Pennant Flag Pattern Jobs in Usa

1st Choice is seeking an experienced Senior Healthcare Fraud Investigator to support federal healthcare fraud investigations. This role will assist government attorneys and investigative teams in identifying, analyzing, and developing complex healthcare fraud cases involving Medicare, Medicaid, and other federal healthcare programs.

The investigator will conduct financial and billing analysis, review medical and claims data, support case development, and prepare investigative reports used in civil and criminal healthcare fraud prosecutions.

This position requires strong analytical skills, familiarity with healthcare billing practices, and the ability to work within a federal investigative and litigation support environment.

• Location: Birmingham, Alabama
• Schedule: Approximately 30 hours per week

• Key Responsibilities Healthcare Fraud Investigations: Conduct analysis of healthcare billing records and claims data to identify potential fraud schemes involving Medicare, Medicaid, and other healthcare programs.
• Data and Financial Analysis: Review financial records, medical billing documentation, and provider claims to detect anomalies, irregular billing patterns, and potential fraudulent activity.
• Case Development Support: Assist investigative teams and attorneys with developing healthcare fraud cases by organizing records, summarizing findings, and preparing case documentation.
• Investigative Reporting: Prepare written reports, summaries, and analytical findings that support ongoing investigations and potential legal proceedings.
• Document Review and Evidence Analysis: Review large volumes of medical and financial documentation to identify evidence relevant to fraud investigations.
• Collaboration with Investigative Teams: Work with attorneys, investigators, and other enforcement partners to support the development of complex healthcare fraud cases.
• Litigation Preparation: Assist with case preparation activities including compiling exhibits, preparing summaries of evidence, and supporting investigative briefings.

• Required Qualifications: Bachelor’s degree in accounting, finance, healthcare administration, criminal justice, or a related field
• five years of experience conducting healthcare fraud investigations, audits, or financial analysis related to healthcare programs
• Experience analyzing healthcare billing data, claims records, or provider financial documentation
• Strong understanding of healthcare reimbursement systems including Medicare and Medicaid
• Ability to review and interpret medical billing codes and documentation
• Strong written and analytical reporting skills
• Proficiency with Microsoft Office applications including Excel and Word
• Ability to pass a federal background investigation

• Highly Preferred Qualifications: Experience supporting healthcare fraud investigations within a federal or state government environment
• Experience working with investigative or litigation support tools such as Relativity, CaseMap, or similar platforms
• Professional certifications such as
• Certified Fraud Examiner (CFE)
• Certified Public Accountant (CPA)
• Healthcare compliance or auditing certifications
• Experience working with federal investigative agencies or healthcare fraud enforcement initiatives

• Ideal Candidate Background: Former healthcare fraud investigator
• Healthcare fraud auditor
• Financial investigator with healthcare experience
• Former federal agent or investigator with healthcare fraud experience
• Healthcare compliance or forensic accounting professional

• Work Environment: This position supports a federal investigative environment and requires collaboration with attorneys, investigators, and analysts working on complex healthcare fraud cases.
• The role requires strong attention to detail, the ability to work with sensitive information, and the ability to analyze large volumes of financial and healthcare data.

Choose 1st Choice — we care about our people, offer great benefits, and create real opportunities to grow. With 20+ years of nationwide staffing success, we're here to help you thrive. We’re an equal opportunity employer and welcome all qualified applicants.

About Us

HireIO is a Silicon Valley–based executive search and HR consulting firm specializing in AI, robotics, semiconductor, and high-growth technology companies.

We partner with top startups, Big Tech companies, and global enterprises to place world-class talent across engineering, product, and leadership roles.

Our clients include fast-scaling, venture-backed companies and industry leaders shaping the future of technology.

About the Role

We are looking for a motivated Junior Technical Recruiter / Associate Consultant to join our growing team.

This role is ideal for someone early in their career who is passionate about technology, people, and business impact.

You will work closely with senior consultants to identify, engage, and manage high-caliber candidates across software engineering, AI/ML, robotics, product, and other technical functions.

This role offers:

• A fast learning curve
• Exposure to top-tier tech companies
• A clear path toward becoming a full-cycle recruiter or client-facing consultant

Key Responsibilities

Talent Sourcing & Research

• Identify and engage top technical talent via LinkedIn, GitHub, professional communities, and internal databases
• Build and maintain talent pipelines for software, AI/ML, robotics, data, and product roles
• Conduct market mapping and competitor research

Candidate Engagement

• Conduct initial outreach and screening calls
• Assess candidate motivation, skills, and cultural fit
• Maintain strong relationships with candidates throughout the hiring process

Process & Coordination

• Support senior consultants in managing interview processes
• Track candidate status and maintain accurate CRM records
• Coordinate interviews, feedback collection, and offer processes

Market Intelligence

• Stay informed on trends in the tech labor market, compensation benchmarks, and hiring patterns
• Share insights with the team to refine search strategies

What We’re Looking For

Must-Have

• Bachelor’s degree or equivalent experience
• Strong communication skills in English (Chinese bilingual is a plus)
• High ownership mindset and strong work ethic
• Strong interest in technology, startups, or recruiting
• Ability to multitask in a fast-paced environment
• Detail-oriented and highly organized

Nice to Have

• Prior experience in recruiting, sales, customer-facing roles, or campus leadership
• Familiarity with LinkedIn Recruiter, ATS systems, or sourcing tools
• Basic understanding of software engineering or AI/ML concepts
• Experience working in a startup or high-growth environment

What You’ll Gain

• Direct exposure to top tech companies and founders
• Training in executive search methodologies
• Rapid career growth into full-cycle recruiting or business development roles
• Competitive base salary + performance-based bonus
• Collaborative, high-performance team environment

Why Join HireIO

• Work on cutting-edge roles in AI, robotics, and emerging technologies
• Visa sponsorship available for qualified candidates
• Structured training & mentorship from senior consultants
• Health benefits (Medical, Dental, Vision)
• 401(k) plan
• Paid time off & company holidays
• Opportunity to build a powerful network in Silicon Valley

Join our team as an Assistant Executive Director!

Are you ready to take the next step in your leadership career? Our assisted living community is seeking an Assistant Executive Director who is eager to grow, lead, and make a meaningful impact in the lives of seniors and team members.

This is an excellent opportunity for an emerging leader who is ready to expand their operational experience, strengthen their leadership skills, and develop into a future Executive Director. You’ll work side-by-side with an experienced Executive Director while gaining hands-on exposure to all aspects of community leadership.

At Health Dimensions Group we’re all about making lives better—whether it’s for our residents, clients, or the incredible people who work with us (that’s you!). We believe in the power of hospitality, stewardship, integrity, respect, and humor®, and we bring those values to life every single day.

What You’ll Do (AKA: Your Superpowers)

Provide day-to-day operational leadership for the community and serve as the acting Executive Director in their absence

Champion People & Culture (HR) initiatives—focusing on hiring, retention, team member engagement, compliance, and development

Collaborate with department heads (culinary, housekeeping, maintenance, life enrichment) to ensure a positive resident and team member experience

Lead community-based Quality Assurance (QA), compliance, and performance improvement initiatives

Partner with HDG Corporate teams on budgeting, staffing, training, and reporting

Support orientation, onboarding, mentorship, and training efforts across all levels of staff

Monitor team member satisfaction and engagement—and implement strategies to improve the workplace culture

Oversee daily staffing patterns, timekeeping, and payroll processes

Support successful regulatory survey outcomes and maintain policy and procedural compliance

Be a role model for servant leadership, positivity, and teamwork across the community

What You Bring to the Table (Besides Dedication & Heart)

Bachelor's degree in business, healthcare, HR, or a related field (or equivalent experience)

At least 2 years of leadership experience in a long-term care or senior living setting

Prior experience managing operations, people, and HR systems

Strong interpersonal, organizational, and communication skills

Knowledge of state regulations for assisted living and willingness to become licensed (if not already)

Comfort using Microsoft Office and HRIS systems

A leadership style grounded in accountability, compassion, and integrity

Ability to work flexible hours and travel occasionally (up to 10%)

Perks & Benefits (Because You Deserve It!)

401(k) retirement savings

Paid time off & volunteer time off

Medical, dental, and vision coverage

Flexible work schedules

Tuition reimbursement & professional development

Pet insurance & adoption assistance

If you are passionate about people, eager to grow your leadership career, and excited about making a difference in senior living, Health Dimensions Group (HDG) wants YOU to help lead one of our managed senior living communities to the next level!

Our client, a leading water solutions company, is seeking a Contracts & Commercial Manager to join its Global Commercial function. This role focuses on contract lifecycle management, risk stewardship, and commercial governance across regional activities. The role reports to the Head of Global Commercial and involves close collaboration with Group Legal and regional teams to protect value, enable sustainable growth, and ensure governance and compliance policies are applied consistently.

Title: Contracts & Commercial Manager

Department: Commercial / Contracts / Legal

Scope: Regional contract governance, commercial risk management, and governance reinforcement within the Global Commercial framework

Key responsibilities

• Define and drive regional contract governance procedures aligned with Group Legal and Global Commercial standards to strengthen risk control and project margin protection
• Lead negotiations and commercial settlements for high-value and complex contracts within the region
• Act as the principal commercial advisor to senior stakeholders within the region (sales, project directors, and other leading functions)
• Provide regional visibility of aggregate contractual and commercial risk, identify patterns, and recommend governance improvements
• Maintain ongoing alignment with Group Legal and Global Commercial on regional project activities and policy updates
• Ensure regional governance maturity and performance, including regional proposal/offer release governance
• Monitor project estimates (EAC), trends, and cost governance to reflect contractual realities
• Promote consistent application of governance standards across the region
• Support independent, objective commercial advice aligned with external stakeholder expectations

Key qualifications and experience

• Education: Bachelor’s or Master’s degree in Engineering, Business, or a related technical discipline
• Experience: Minimum 6 years in progressive commercial and contract management within EPC, water, or infrastructure sectors
• Track record of managing commercial aspects of large-scale, multi-million-dollar projects
• Prior experience leading cross-functional commercial activities
• Strong negotiation and influencing skills at executive and client senior management levels
• Excellent interpersonal and stakeholder management skills across technical, legal, and financial disciplines
• Demonstrated ability to lead cross-functional alignment and decision-making under pressure
• Excellent written and verbal communication skills; ability to present to C-suite audiences
• Familiarity with compliance and governance policy implementation
• Certifications in relevant disciplines (e.g., PMP, CCP, CIPS) are preferred

How to apply

If this opportunity aligns with your experience and interests, please submit your resume and a brief note outlining relevant regional contract governance and risk management experience.

Customer Service Executive Assistant

Millbrae, CA 94030

We are seeking a detail-oriented, empathetic, and tech-savvy Customer Service Executive Assistantto support our customers. In this role, you'll be the first point of contact for resolving customer inquiries, processing orders, troubleshooting customer service questions, and ensuring an exceptional shopping experience. You will work through email, chat, phone, and eCommerce platforms to deliver fast, helpful, and personalized service.

RESPONSIBILITIES:

• Respond promptly and professionally to customer inquiries via email, live chat, phone, and social media
• Assist customers with order placement, product questions, tracking, returns, and exchanges
• Resolve customer complaints and issues effectively and escalate when necessary
• Monitor and update order status, shipping details, and inventory in the eCommerce system
• Document interactions and maintain accurate records in CRM systems
• Collaborate with warehouse, logistics, and internal teams to resolve fulfillment or inventory issues
• Proactively identify patterns in customer feedback and recommend improvements
• Maintain a thorough knowledge of products, promotions, policies, and procedures
• Support online reviews, feedback management, and loyalty inquiries
• Meet performance metrics such as response time, resolution time, and customer satisfaction

QUALIFICATIONS:

• At least 5+ years of customer service experience (eCommerce, hospitality, or retail a plus)
• Excellent written and verbal communication skills with a focus on customer service
• Meticulous attention to detail and superior organizational skills
• Proficiency in current sales software (ACT, Salesforce, SAP), MS Office (Word and Excel), and Ai platforms (OpenAI)
• Familiarity with eCommerce platforms (e.g., Shopify) and Helpdesk software (e.g Gorgias), a plus
• Knowledge of QuickBooks desktop, a plus
• Typing speed of at least 50 words per minute
• Responsible and organized
• Must be fully vaccinated for Covid-19

COMPENSATION AND BENEFITS INCLUDE:

• Salary: base + commission, plus healthcare (PPO), dental, 401k, free Friday lunch

We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.

req26-00122

Job Title: Ocean Export Operator

Location: Chicago, IL

Salary: Up to $65,000

Working Pattern: Hybrid – 4 days in office / 1 day remote

Overview

A growing international freight forwarder is seeking an Ocean Export Operator to join their Chicago operations team. This role is ideal for someone with 3–5 years of ocean freight export experience who enjoys managing shipments end-to-end and working in a fast-paced international logistics environment.

The successful candidate will be responsible for coordinating ocean export shipments from booking through to final departure, ensuring documentation accuracy, regulatory compliance, and high levels of customer service.

Key Responsibilities

• Manage full A–Z Ocean Export operations including booking, documentation, and shipment coordination
• Coordinate with carriers, trucking companies, warehouses, and overseas agents
• Prepare and process Bills of Lading, export documentation, and shipping instructions
• Ensure shipments comply with international trade regulations and export requirements
• Track shipments and provide proactive updates to customers
• Work closely with internal teams including customer service, pricing, and customs
• Resolve operational issues and maintain high levels of customer satisfaction
• Maintain accurate shipment data within the company’s operating system

Requirements

• 3–5 years’ experience within Ocean Export operations at a freight forwarder or NVOCC
• Strong understanding of FCL and LCL export processes
• Experience handling shipping documentation and carrier bookings
• Knowledge of international trade lanes and export compliance requirements
• Experience using freight forwarding systems such as CargoWise or similar platforms preferred
• Strong organizational skills and ability to manage multiple shipments simultaneously
• Excellent communication and customer service skills

What’s on Offer

• Salary up to $65,000 depending on experience
• Hybrid working – 4 days in office / 1 day remote
• Opportunity to join a growing international freight forwarder
• Collaborative operations team with opportunities for development within the business

If you are an Ocean Export Operator in the Chicago area looking for a new opportunity with a forwarder that values operational expertise and career progression, this could be a great next step. Please apply or contact Jamie Watts on

Our client is seeking a Produce Buyer to help grow their product assortment, strengthen pricing strategy, and maintain exceptional product quality. You will manage supplier partnerships, support seasonal promotions, and leverage data to make informed purchasing decisions that keep inventory flowing and customers satisfied.

This is a hybrid position, offering the flexibility to work from home one day per week.

If you’re looking for strong career growth within a collaborative and expanding organization, this opportunity may be a great fit.

Responsibilities:

• Source fresh produce for a multi-location distribution network, ensuring consistent quality, safety, and margin performance.
• Analyze sales history, market trends, weather patterns, and promotional schedules to forecast demand and reduce spoilage.
• Negotiate favorable pricing and supply agreements by leveraging volume commitments, strategic sourcing, and supplier relationships.
• Collaborate with merchandising, accounting, warehouse operations, and store teams to support promotions, resolve discrepancies, and maintain smooth product flow.
• Monitor key performance metrics such as inventory turns, shrink/distress, product availability, and landed cost, taking action when performance deviates.
• Evaluate promotional performance, support system improvements, and share best practices across the purchasing team.

Requirements:

• 2+ years of purchasing or buying experience within grocery, foodservice, or wholesale environments, preferably with perishable products.
• Familiarity with procurement systems, demand planning tools, and vendor performance tracking.
• Strong analytical capabilities with Excel or BI tools to interpret data and guide decisions.
• Demonstrated ability to negotiate effectively and collaborate across teams.
• Bachelor’s degree in Supply Chain, Business, or a related field preferred.

Benefits:

• Competitive salary, annual bonus potential, and a comprehensive benefits package.
• Clear career advancement opportunities within a growing, team-focused organization.
• Hybrid work flexibility supported by modern purchasing and analytics tools.
• The chance to influence category strategy and make a direct impact on revenue and customer experience.

We’re excited to present a standout opportunity with a highly stable semiconductor and aerospace manufacturer located in central Phoenix, just off the I‑17. This is a chance to join a company with long‑term programs, strong financial health, and a reputation for quality—working for an exceptional manager who has been with the business for 30 years and is widely respected as a mentor and leader.

Position Summary

The Raw Material Buyer / Supply Chain Analyst plays a critical role in ensuring the uninterrupted flow of aerospace and semiconductor raw materials that support manufacturing operations. You’ll own sourcing, negotiation, and procurement while balancing quality, delivery, and cost—backed by strong data analysis and cross‑functional collaboration. In addition to raw material purchasing, this role contributes to MRP analysis, demand planning support, supplier performance management, and inventory optimization. You’ll also provide backup support for Outside Services purchasing and share responsibility for MRO procurement, ensuring continuity across supply chain operations.

Key Responsibilities and Qualifications in these areas:

-Raw Material Procurement

• Source and purchase aerospace raw materials including sheet, bar, forgings, castings, and hardware
• Request, analyze, and negotiate supplier quotations for price, lead time, and terms
• Create and manage purchase orders and ensure timely supplier acknowledgements
• Track supplier commitments and proactively expedite materials to support production
• Stay informed on mill lead times, alloy availability, and market conditions

-MRP, Demand Planning & Production Support

• Monitor MRP signals and production schedules to ensure material availability
• Review forecasts, order releases, and demand patterns
• Support demand planning through historical usage and lead‑time analysis
• Partner closely with Production Planning to align purchasing with manufacturing needs
• Identify and communicate supply risks with mitigation strategies

-Inventory Management

• Monitor inventory levels to balance availability with turnover optimization
• Analyze usage trends and recommend procurement strategies
• Collaborate with Planning and Production to avoid excess, obsolete, or shortage conditions

-Supplier Performance & Relationship Management

• Build and maintain strong supplier relationships
• Track supplier KPIs including quality, delivery, lead time reliability, and cost
• Manage supplier transitions and performance improvement efforts
• Partner with Quality, Production, and Inspection to resolve supplier issues
• Support supplier evaluation, development, and rationalization initiatives

-Data Analysis & Reporting

• Perform supply chain analysis to support procurement and risk mitigation decisions
• Develop and maintain purchasing and supplier performance reports
• Analyze ERP/MRP and Excel‑based data to identify cost savings and efficiencies

-Compliance & Traceability

• Ensure all materials meet aerospace, semiconductor, and customer specifications
• Verify certifications, traceability, and regulatory compliance
• Support AS9100 purchasing and supplier control requirements

Cross‑Functional & Administrative Support

• Provide backup for Outside Services purchasing
• Share MRO procurement responsibilities
• Assist Accounting with invoice and PO discrepancies
• Maintain accurate ERP/MRP purchasing records
• Ensure adherence to company policies and supplier agreements

-Authority & Decision‑Making

• Within established policies, this role has authority to: Solicit and evaluate supplier quotes
• Negotiate pricing, delivery schedules, and terms
• Issue and expedite purchase orders
• Recommend sourcing strategies and supplier changes
• Escalate supply risks or cost impacts to management
• Final approval for supplier qualification, major contracts, and strategic sourcing remains with supply chain management

Qualifications

Education and Experience

· Bachelor’s degree in Business, Supply Chain, or related field, or equivalent experience.

· Minimum 3-10 years of purchasing/buying experience, preferably in an aerospace/semiconductor manufacturing environment.

Skills and Competencies

· Knowledge of aerospace materials and manufacturing supply chains.

· Experience with ERP/MRP systems

· Background in data analysis, reporting, and supply chain performance metrics.

· Strong negotiation, analytical, and organizational skills.

· Proficiency in Advanced Microsoft Excel (data analysis)

· Strong written and verbal communication skills.

· Ability to manage multiple priorities in a fast-paced manufacturing environment.

· Team-oriented with a proactive problem-solving mindset.

Why This Role Stands Out

• $85K–$110K base + monthly and discretionary annual bonuses
• Stable aerospace and semiconductor programs
• Outstanding manager with 30 years of leadership and mentoring experience
• Central Phoenix location with easy freeway access
• High‑impact role with visibility and growth potential

MSI Express is a single-source contract manufacturing and packaging company, delivering innovative engineering solutions from our strategically located network of manufacturing facilities.

ROLE PURPOSE/ POSITION SUMMARY

The Account Manager is responsible for managing and maintaining strong relationships with customers, ensuring timely and accurate processing of orders, and overseeing the efficient flow of materials to meet customer demand. This role involves collaboration with internal teams, such as production, logistics, and quality control, to ensure efficient plant operations and exceptional customer satisfaction.

KEY ACCOUNTABILITIES/PRIMARY DUTIES & RESPONSIBILITIES

Customer Relationship Management

• Build and nurture strong, long-lasting relationships with customers
• Understand customer needs, preferences, and expectations to provide personalized service
• Ensure customer reports and information are accurate and communicated to customer in a timely fashion
• Interface into customer reporting systems (i.e., SAP, Oracle for scheduling, production, -most times by lot control), shipping, receiving, and managing procurement of customer owned raw materials for specific customer assigned
• Assist in new product launches, collaborate with commercialization team, and site team to meet with timelines and other targets
• Handle customer issues & complaints by referring the issue to the appropriate department & logging them onto the system. Follow up to resolution

Order Processing

• Receive and process customer orders accurately and efficiently
• Verify order details, including quantities, specifications, and delivery schedules
• Prepare job files and project specifications for internal processing and manufacturing for specific customer assigned
• Track order fulfillment & communicate shorts to our customers with information on when product will be available

Material Inventory Management

• Participate in material planning process
• Drive change in managing inventory levels and inventory turns and minimizing obsolescence, scrap, aged inventories, and inventory reserves
• Analyze production yield, material usage, and material loss data to understand customer/material impacts
• Coordinate with production and procurement teams to ensure optimal inventory levels

Supply Chain Coordination

• Collaborate with internal supply chain teams to ensure timely procurement of raw materials and ingredients
• Oversee the supply of raw and packaging materials (whether customer or organization owned) for the facility to include new production to meet production schedules
• Coordinate with logistics teams to facilitate on-time deliveries to customers

Problem-Solving

• Identify and address customer-related supply chain issues promptly and effectively
• Resolve order discrepancies, shipping delays, or quality concerns in collaboration with relevant teams

Communication

• Maintain clear and open communication with customers regarding order status, changes, and potential issues
• Collaborate cross functionally with internal teams to convey customer requirements and expectations

Negotiation and Contract Management

• Negotiate terms, pricing, and delivery schedules with customers
• Manage contracts and agreements to ensure compliance with terms and conditions

Data Analysis

• Utilize data and analytics to track order performance, customer buying patterns, and inventory levels
• Provide insights to management for strategic decision-making

Quality Focus

• Ensure that materials and products meet quality control standards before delivery to customers
• Collaborate with quality control teams to address and resolve any quality issues

Continuous Improvement

• Identify opportunities for process optimization and efficiency improvements within customer material account management
• Stay informed about industry trends and best practices
• Participate and assist in development of new, effective programs/policies for customer, supplier, transportation, and logistics management in conjunction with Supply Chain and plant leadership
• Perform other duties as assigned

QUALIFICATIONS/ CAPABILITY PROFILE

Minimum Education

• High school diploma or GED
• Bachelor’s degree in related field

Minimum Experience

• Four plus (4+) years of experience in purchasing or material planning, purchasing, materials management
• Food manufacturing experience
• Demonstrated track record in improving inventory accuracy, driving inventory reduction strategies and reducing premium freight
• Strong Math and Typing Skills
• Basic level of business acumen, strong attention to detail and analytical skills

Minimum Knowledge/ Skills/ Abilities

• Working knowledge of manufacturing, material flow and improvement strategies and the ability to integrate those into the operation
• Excellent organizational and people skills, project management skills, with an ability to openly convey information to team members in a timely, concise manner
• Understanding of applicable computer systems, such as Microsoft Office, Nulogy, Tableau, etc.
• Leadership
• Budget Management
• Vendor/Contractor Management
• Metric Development
• Ability to identify and propose potential solutions to production
• Demonstrated Understanding of Materials Management

- Inc. 5000 #124 fastest growing company in the Midwest. (2025)

- Inc. 5000 #10 fastest growing company in the Midwest. (2022)

- Inc. 5000 #165 fastest growing company in the Midwest. (2021)

- Inc. 5000 #1,085 fastest growing company in the USA. (2023)

- Inc. 5000 #622 fastest growing company in the USA. (2022)

- Inc. 5000 #479 fastest growing company in the USA. (2021)

Position: Service Desk Supervisor

Reports To: Service Desk Manager

Division: Service Desk

FSLA: Exempt

Office Designation: Elmwood Park-In Office, Hybrid

Omega Systems is looking for a Service Desk Supervisor to guide our Service Desk operations, drive excellence in customer support, and ensure compliance with company standards and security policies.

You’ll lead a talented team, set the vision for service delivery, and foster professional growth while implementing best practices that elevate performance and customer satisfaction.

Functional Responsibility and Task Statements

Operational Responsibilities

• Supervising end-user services and technical support services.
• Supervise and oversee day-to-day operations regarding proper ticketing procedures, reporting and technical support via phone.
• Provide consistent training and mentoring to members.
• Ensure Omega is providing a high level of customer service by performing Quality Assurance processes including but not limited to direct monitoring of employee interactions and analyzing reporting to identify incorrect behaviors and patterns.
• Onboard new Omega Service Desk Employees including systems access, training, and confirming proper Omega processes on a regular basis.
• Supervise group - including recruitment, supervision and coaching, scheduling, development, evaluation, and performance.
• Create, Update, and Improve Documentation to ensure high level of service.
• Review Timesheets Weekly
• Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities.
• Ensures enforcement of procedures to maintain security and access and protect against viruses, hackers, vandals, acts of God, and accidental user mistakes.

Leadership and People Responsibilities

• Work with other colleagues within OMEGASYSTEMS teams to deliver an effective Customer support service offering
• Help ensure Customer support services teams are focused on achieving results using all resources available from initiation to resolution
• Ensure that effective working relationships at all levels are achieved by simplifying complex technical messages and acting as an advocate of OMEGASYSTEMS Customer support teams both externally and internally.

Technical Responsibility and Task Statements

• Administrate and facilitate personnel to hire and retain staff.
• Assist in team building, maintain work schedules, perform appraisals, and organize staff for optimum effectiveness.
• Establish staff training and development programs related to technical services.
• Develop measures and controls to ensure performance standards and goals are achieved.
• Develop and maintain Key Performance Indicators (KPIs) around testing performed within team.
• Mentor and develop direct reports through personal behaviors.
• Ensure to provide customer satisfaction across all technical service offerings.
• Provide monthly technical activity and status reports

Incumbent(s) in this position may be required to perform other duties and special assignments not specifically stated.

Environmental: The job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, etc.

Travel Requirements: Minimal travel is required for this position.

Desired Qualifications and Skills

Required

• Bachelor's degree in a job-related discipline or equivalent working experience.
• Minimum of five years of technical experience.
• Must have former technical supervisory experience preferably in a Call Center or similar environment.
• Knowledge of servers and network operating systems; wide area networks, telephone systems, internet services, electronic mail, web services, microcomputers and other hardware and a variety of software.
• Ability to: develop and recommend strategic and tactical plans for the delivery of technical services.
• Ability to communicate technical/complex information both verbally and in writing.
• Analyze and problem solve a variety of highly technical issues; effectively negotiate/influence others; establish and maintain effective working relationships with internal and external personnel at all levels

EEO STATEMENT

It is the Company's policy to provide equal employment opportunity for all applicants and employees. Omega Systems provides equal employment opportunities to all qualified individuals without regard to actual or perceived race including hair texture and natural hair styles), color, religion, religious creed (including religious dress and religious grooming practices), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity, status and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding employee wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws. Applicants, as well as employees, who are or become disabled must be able to perform the essential job functions with or without reasonable accommodation. The Company shall determine reasonable accommodation on a case by case basis in accordance with applicable law.