Pella Jobs in Usa

Registered Nurse

Pella, IA

Specialty: Labor & Delivery

Position Type: Travel

Contract Length: 8 - 12 weeks

Pay: $1999 - $2408 | Shift: Nights

Are you a compassionate and skilled Labor & Delivery nurse seeking your next travel opportunity? Do you excel in providing exceptional care to mothers and newborns during the most critical moments? Join our healthcare partner in Pella, IA, and be part of a dedicated team that values collaboration, respect, and patient-centered care.

As a Labor & Delivery Registered Nurse, you will play a vital role in ensuring safe and optimal outcomes for patients. You will collaborate with an interdisciplinary team, communicate effectively with families, and direct support staff to provide exceptional care. Your critical thinking skills and ability to work independently will be essential in this role.

• Graduate of an accredited RN program; BSN preferred
• Current Registration and Licensure in the State of Iowa as an RN
• Current American Heart Association (AHA) Heart Code BLS required
• Current ACLS, NRP, and STABLE certifications
• Ability to read and communicate effectively in English
• High degree of empathetic listening skills, tact, and kindness toward others
• Basic computer knowledge
• Technical and critical thinking skills in relation to sound nursing judgment
• Need 1 year experience in setting

Apply today and let Capstone Health help you reach your full potential! At Capstone, we know that when healthcare professionals feel supported, they provide the best care for their patients. That's why we offer personalized recruiter support and comprehensive benefits to help you build a fulfilling career while maintaining a healthy work-life balance. Our travelers enjoy a range of traditional and modern benefits, including:

• Dedicated Recruiter
• $1,000 Unlimited Referral Bonus
• Medical, Dental, and Vision Insurance
• Complementary Life Insurance
• 401(k)
• Lodging and Meals & Incidental Reimbursement (with qualified tax home)
• Licensure/Certification Reimbursement
• Voluntary Insurance Benefits
• Completion Bonus
• Equal Employment Opportunity
• And more!

The Customer Service Supervisor is responsible for supervising the service department employees and processes at assigned branch locations, this includes responsibility for executing standard processes to provide a seamless customer experience through the service coordination function. This role will hold responsibility for exercising independent judgment in the direct supervision of Service Technicians and Customer Service Representatives. Is responsible for influencing customer satisfaction with service by continuously improving branch efforts of service lead-time, first time completion rate, average days to complete service, and service CES metrics. Is the primary expert used in resolving escalated field service concerns and in proactive education and training for both customers and the internal team members. Has heavy contact with customers, contractors, installers, vendors, sales reps, and all other internal departments in the coordination of service activities. Responsible for assisting in the identification, development and implementation of programs, policies and procedures that support total customer satisfaction, company profitability and market share growth. This is an onsite position that works at the Parsippany NJ office Monday - Friday.

The targeted pay range for this role is $75,000 - $90,000. The total compensation package for this position also includes applicable incentive compensation, such as an annual bonus. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, specific work geography, as well as internal equity and alignment with market data. As a member of the Pella Family of Brands, you will be eligible for company sponsored benefits that include healthcare, dental, vision, paid vacation, a generous 401(k) plan with company match, tuition assistance, 9 paid holidays, 20 paid vacation days, and much more.

Responsibilities/Accountabilities include the following but are not limited to:

• Ability to manage and support multiple teams/functions, including union and non-union team members.
• Responsible for the direct supervision of service department team members as assigned. This includes, but is not limited to, selection, training, performance evaluation and development, skill assessment, discipline, attendance, performance, professional issues and payroll reporting, overtime scheduling and all other misc. items that are involved in supervising this group.
• Coach and mentor team while setting clear and timely expectations to ensure performance metrics and behaviors are met.
• Conducts regular one on one conversations as well as mid-year and year end performance evaluations to promote ongoing professional growth and development.
• Exhibits excellent verbal and written communications skills, organizational skills with attention to detail and the ability to provide support and develop team members to handle escalated issues professionally.
• Assists in the development and implementation of processes that ensure consistent and professional product service to all our customers that is both an effective remedy to customer concerns and an efficient use of internal resources.
• Responsible for the identification, development and implementation of programs, policies and procedures which support total customer satisfaction, both internally and externally, where applicable in relation to this position. Identifies opportunities to update and improve customer experience procedures and makes recommendations to leadership.
• Establish and maintain a working knowledge of products, systems, processes, and resources to support a team of assigned customer experience representatives to ensure compliance with company guidelines and quality of service.
• Analyzes data to help determine potential future business needs.
• Provides input and may prepare initial budgetary proposals for assigned cost centers
• Demonstrates the ability to collect data, prepare reports and documents such as summaries and responses to frequently asked questions or concerns. Creates executable plans based on findings.
• Responsible for influencing customer satisfaction and sales growth by creating an experience for our customers that exceeds their expectations in professionalism, helpfulness and ease.
• Assists in evaluating and implementing new and creative ways to more efficiently provide product service to our customers. This includes initiating and supporting continuous improvement efforts throughout all areas of responsibility.
• Utilizes technologies relevant to creating logistical efficiency and continually searches for new ways to utilize technology in process improvement.
• Frequent one-on-one contact with customers, branch sales force, vendors and all internal departments to oversee efficiency and customer satisfaction throughout the organization.
• May serve as key member for company's Safety Program. Participate and facilitate meetings, design policies and procedures, enforce safety policies and procedures, conduct safety audit tours, provide accident analysis and trends, accident statistics and reports.
• Ensures proper credit is received from Pella Corporation and outside vendors for all warranty items.
• Manages a fleet of company service vehicles and their equipment.
• Responsible for managing all service parts, which includes maintaining the appropriate levels of service stock inventory.

Additional responsibilities:

• Daily timecard review, allocations and timely approval for hourly team members.
• Inputting of daily metrics.
• Inputting and communicating weekly/monthly metrics. This will require some metrics to be shared with other departments.
• Performing quarterly performance reviews with the team.
• Preparation of PowerPoint slides and presenting them at quarterly team meetings.
• Approving invoices in a timely manner.
• Approving expense reports.
• Ordering technician’s uniforms bi-annually.
• Managing the phone system to skill employees, monitoring CSR calls for quality assurance and shutting down the phones for holidays.
• Daily monitoring of pick tickets and dispatcher console route for efficiency, accuracy and last-minute changes.
• Blocking Salesforce dispatcher console calendars for time off requests and adding load time and holiday blocks.
• Monitoring and enforcing any active recalls on product.
• Scheduling opportunities for ongoing training opportunities for the service team members.
• Resolving customer escalations.
• Overseeing and enforcing quality alerts.
• Documenting notable behaviors of team members.

Skills/Knowledge:

• Must be able to develop a high-level understanding of all Pella products and their applications.
• Must have problem solving abilities and the ability to think on his/her feet in order to appropriately resolve urgent service situations that arise in the general course of business.
• Demonstrates open communication and the ability to always maintain professionalism.
• Works collaboratively and creates a sense of trust and reliability with internal team and customers.
• Demonstrates a strong work ethic, flexible about hours, responsive to customer needs, and willing to be available.
• Seeks out internal experts and utilizes their knowledge.
• Supports change and innovation within organization.
• Focused on details and follow through.
• Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

Bachelor’s degree from four-year college or university; or three to five years related experience and/or training, or equivalent combination of education and experience. Previous experience in a supervisory role required.

Language and Communication Skills

Excellent verbal and written English language skills are required as well as good public relations, public speaking, instructional/teaching, and customer service skills. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from employees, managers, co-workers, agents, customers, and the general public. Must be able to resolve conflict in the best interests of the business and our customers. Must display excellent phone and email etiquette, and the ability to communicate in a professional manner.

Computer Skills

Strong understanding of Microsoft Word, Excel, PowerPoint. Comfortable using Salesforce and can easily learn all internal ordering or product information systems and the various phone systems.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

Must be available to work evenings and weekend as necessary.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

The Employee Relations Specialist role is entrusted to handle workplace concerns and action plans providing intervention as necessary. This role will work extensively with People Leaders to identify opportunities to proactively and preventatively address common Employee Relations (ER) issues and will provide guidance and coaching to leaders of all levels to address team member conduct and performance areas. Responsible to stay attuned to organizational and operational changes across the Company to identify potential ER risks to address proactively. At its heart, the focus of this position is about positive team member experiences and retention. It focuses on both individual and collective relationships in the workplace with an increasing emphasis on the connection between People Leaders and their team members to form mutual respect, trust, and appreciation.

This is a full-time onsite position working at our Ladysmith, Park Falls, and Medford manufacturing sites. Must live within commuting distance to Ladysmith, Park Falls, and Medford. Office hours are 8 a.m. - 5 p.m. Monday -Friday.

What Pella has to Offer:

• Competitive salary

• Annual bonus plan

• Medical, dental, and vision

• Health savings and flex spending plans

• Employee Assistance Program

• Company paid life insurance

• Company paid short/long term insurance

• 401k plus company match

• Paid holidays

• Paid vacation days

• Tuition reimbursement

• Professional development

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Act as a consultant for managers on issues related to team member performance, conflict resolution, and problem solving related to the management of team members.
• Follow a fair and objective process appropriate for team member concerns including fact-finding and ensuring adherence to employee relations policies and practices. Conduct investigations per Company process.
• Provide specialist level support, thought partnership, guidance, and coaching to all levels of People Leaders.
• Follow expected documentation techniques and ensure maintenance of accurate, confidential records regarding all reported matters and fact-finding documentation.
• Maintain the highest level of integrity and confidentiality when managing employee relations issues and managing reported matters.
• Stay attuned to organizational and operational changes across the company to identify potential employee relations risks and raise awareness with manager.
• Provide guidance and assistance with the development and delivery of appropriate performance feedback or action plans including corrective/disciplinary actions and performance improvement plans.
• Responds to and represents the Company as needed for unemployment claims.
• Depending on work location, may fulfill other HR responsibilities onsite.
• Review and process religious accommodation requests.
• Provide guidance to local leadership on workplace threats and emergencies (violence, reasonable suspicion testing, conflicts, substance abuse, etc.).

CRITICAL COMPETENCIES or SKILL SETS

Ability to read and interpret documents such as policies, safety rules, operating instructions, and procedure manuals. Ability to write performance or disciplinary documents and correspondence. Ability to navigate ER issues, consult with appropriate parties, and arrive at decisions or resolutions that are legal, fair, and appropriate for the Company’s culture. Excellent analytical abilities are a requirement of this position. Must have ability to solve practical problems without close supervision. Must be able to determine appropriate resolution in dealing with employee concerns and questions and set appropriate boundaries. Must possess good thought processes, problem-solving skills, and investigative theory.

EDUCATION and/or EXPERIENCE

Bachelor's degree (BA/BS) in Human Resources, Business or related field and at least one year of related experience; or at least 3 years related experience and/or training; or equivalent combination of education and experience. Must have demonstrated knowledge of employment law and HR practices. Must be highly proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and comfortable with HRIS systems.

CERTIFICATIONS

PHR or SHRM-CP certification preferred but not needed.

About Us

About Pella Corporation

As the #1 most-preferred national window and door brand by homeowners across the country, Pella Corporation leads the industry in innovation and design. Founded in 1925, today the Pella Family of Brands encompasses a robust product offering sold and installed through various channels. We are a growing, privately owned company with 20 manufacturing locations and over 10,000 team members in the U.S. and Canada. Pella is consistently recognized as a great place to work by Newsweek, Forbes and Glassdoor, having most recently been named to America’s Greatest Workplaces for Diversity by Newsweek in 2024, as well as Forbes' 2024 Best Employers for Women and Best-In-State Employer in Iowa. We have also received numerous accolades for innovation and design, including Fast Company’s Best Workplaces for Innovators in 2024 and Most Innovative Manufacturers for 2022 and 2023.

At Pella, our team cares deeply, learns continuously and achieves results that go beyond. We encourage creative thinking that seeks out and includes diverse perspectives. And we empower you to do the work you’re most proud of — that’s why we offer individualized talent development plans, cross-functional experiences and opportunities for career advancement through personal and professional development.

With talent just like you, we are imagining, building and fighting for a brighter future for generations to come. Ready to find a career that sparks your passion?

Business HR Manager – Pella Operations

Location: Macomb, IL or Murray, KY

Job Summary:

We are seeking a highly motivated and experienced Business HR Manager to join our Operations HR team. This role will be a part of our manufacturing facility leadership team. In this role, you’ll be responsible for workforce planning, plant-specific initiatives (acquisition, retention, community engagement, & local talent pipeline development), and building a holistic talent advantage. You will also partner directly with the Plant Manager and their leadership team within the facility to drive plant performance and success.

Key Responsibilities:

• Partners with HR & Ops leaders to develop and deploy talent strategies aligned with the achievement of business objectives.
• Actively serves as one of the plants core leadership team members, leveraging knowledge of talent strategies and business acumen to create a long-term talent advantage that achieves results.
• Identifies opportunities within the plant that require talent solutions and applies the right solutions for success (leadership development, career pathing, team structures, etc.)
• Contributes to long-term strategic plans and direction of the business and manufacturing plants, functioning as part of the site’s senior leadership team.
• Establishes an inclusive work environment, aligned with the Pella culture, that enhances team member experience and increases retention.
• Provides coaching and feedback to the Plant Manager and their leadership staff within the facility, enabling and empowering them to reach their full potential.
• Leverages HR reporting and metrics; analyze data, diagnose issues, and recommend solutions to address business challenges.
• Drives operational excellence to scale the team’s impact; continuously improving the way work is done to allow for greater focus on longer term strategies.
• Ensures staffing levels meet and/or exceed forecasted production goals – through attraction, development, and engagement of team members.
• Represents Pella within the geographic area through involvement in charitable giving, partnerships with local businesses and active community leadership.
• Anticipates organizational needs and adapt quickly to rapidly emerging situations.
• Partners with Operations, HR Services, and HR COE’s to help develop, refine, and implement key projects.

QUALIFICATIONS

• Alignment with the people-first culture of Pella; a caring leader with a passion for continuous learning, achieving results, and developing themselves and others.
• Experience working as a business leader within a manufacturing setting contributing and developing long term business strategies, driving performance, and building talent capabilities.
• Understanding of core manufacturing performance metrics, KPI’s, financials, and business practices.
• Strong working knowledge and experience applying talent strategies including capability building, succession planning, goal setting, employee engagement, and talent development.
• A strong foundation in HR processes and practices to help contribute to HR team’s development and refinement of processes.
• Strategic as well as tactical; understands the bigger picture of the broader company strategy and is able and willing to roll up their sleeves to do what it takes to get there.
• Credible leader and team member; quickly builds effective working relationships centered on trust across functions and teams.
• Decisive, action-oriented and organized; manages priorities effectively and drives execution through completion.
• Adaptable and flexible, able to quickly learn new concepts and apply them to varying situations and challenges.
• Demonstrated ability to effectively communicate with individuals at all levels of the organization and externally.
• Excellent verbal and written skills.

EDUCATION and/or EXPERIENCE

• Excellent verbal and written bachelor’s or master’s degree in human resources or a business-related field.
• 5-7+ years of related experience plus 3+ years’ experience in a human resources leadership role, manufacturing, or another business function or equivalent combination of education and experience.
• Prior experience as an HR leader within a large manufacturing facility.

The Administrative Assistant for Sales, reports to the Senior GM of the Sales Subsidiaries and supports this role in addition to supporting the Director of Retail, Director of Trade and Director of PDSN. The sales Administrative Assistant will also support the Sales Sub leadership team as appropriate. This role works under minimum supervision and performs a variety of administrative duties, including handling of confidential information, utilization of various computer software systems, calendar/daily planning, making visual and written support for presentations, composing and distributing internal communication, and responsibility for maintaining branch updates and shared files. Professional and timely communication as well as high attention to detail are critical to success in this role. This is a full-time onsite role that works in the Geneva, IL office Monday - Friday.

As a member of the Pella Family of Brands, you will be eligible for company sponsored benefits that include healthcare, dental, vision, paid vacation, a generous 401(k) plan, tuition assistance, and much more. The pay range for this role is $25 - $32/hr., with eligibility to receive other supplemental earnings such as over-time. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, experience, specific work geography, as well as internal equity and alignment with market data.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Coordinates administrative responsibilities for the assigned business leaders.
• Maintain a high level of professionalism in all interactions, ensuring appropriate communication, and proper discretion with confidential and sensitive information.
• Utilization of Microsoft Office systems, and demonstration of advanced skills in PowerPoint, Outlook, Teams and Excel in addition to SharePoint.
• Arranges and administers appointments and meetings, including composing and distributing related materials, such as agendas, reports, slides deck and handouts.
• Composes and distributes communications to Pella Direct Sales Network (PDSN).
• Maintains and enhances SharePoint site, including files, folders and access as needed.
• Collects data, analyzes and provides summary to leaders as needed, may occur on a tight timeline.
• Maintains and post organizational charts, PDSN contact information and territory management.
• Works with third party vendors to manage website searches and maintains updates to the Pella Store Directory.
• Assists with year-end performance excellence process and coordination of communication and reports to meet deadlines.
• Coordinates arrangements to ensure successful internal and external meetings such as room reservations, meal selections and reservations, travel arrangements, presentation aids, etc. Travels to special events as needed and requested.
• Responsible for coordinating the onboarding tasks for new hires reporting to assigned leaders.
• Attends business meetings as needed.
• Responsible for development and administration for special projects as assigned to support the PDSN business.
• Collaborates with other corporate functions as needed.
• Travel of up to 10% may be required.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Associate's degree (A. A.) or equivalent from two-year college or technical school; Bachelor's degree (B.A.) from four-year college or university preferred; and one to two years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to maintain confidentiality of sensitive information is essential.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Able to exercise good judgement to make decisions as needed to support the department.

COMPUTER SKILLS

Proficient in Outlook, Word, Excel and Power Point applications. Knowledge of SharePoint and Oracle systems a plus.

CERTIFICATES, LICENSES, REGISTRATIONS

None required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Corporate Pilot (Captain)

Pella, Iowa

Take your aviation career to the executive level. Pella Corporation is seeking an experienced Corporate Pilot (Captain/PIC) to safely and professionally operate our company-owned aircraft, transporting senior leaders and valued customers.

In this role, you’ll serve as Pilot on aircraft over 12,500 pounds, representing the company with the highest standards of safety and professionalism. This is a unique opportunity to combine technical excellence with a customer-focused, corporate environment.

If you thrive on responsibility, precision, and flying with purpose—this seat is yours.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Safely and efficiently operate Pella Corporation aircraft with an emphasis on safety, security, and quality. Upholding safety is paramount.
• Exercise pilot in command authority of assigned flights and serve as the final authority on the safe conduct of those flights.
• Understand and ensure compliance with applicable FARs and Pella Corporation’s Flight Operations Manual.
• File flight plans and interpret weather data and NOTAMs based on flight plan.
• Determine aircraft airworthiness through thorough preflight and postflight inspections and clearly report discrepancies to maintenance in a timely manner.
• Represent Pella Corporation at an executive level when dealing with business associates, officials, and customers.
• Obtain an FAA Type Rating for all company aircraft and maintain appropriate currency and certification requirements as set by governing authorities and Pella Corporation.
• Participate in the SMS by reporting safety hazards and concerns to identify risks and promote safety.
• Act with uncompromising integrity by doing the right thing without bending principles for convenience, expediency, or needs of the moment.
• Complete ancillary duties, as assigned. These may include non-flying duties with other team members to ensure that the equipment, facilities, and crew members continuously meet or exceed Pella Corporation standards.
• Safely transport customers (~40% of the time), internal employees (~30% of the time), and board/executive leadership (~30% of the time).

MINIMUM QUALIFICATIONS:

• Airline Transport Pilot (ATP) Certificate
• FAA First Class Medical Certificate
• 3,000 hours Total Airplanes
• 1,000 hours Turbojet
• 1,000 hours Pilot in Command Turbojet
• Type Rating in Learjet 45XR (LR-45) &/or Citation Sovereign+ (CE-680) (preferred)

EDUCATION and/or EXPERIENCE

Six years of related experience and/or training.

Bachelor's degree from four-year college or university (preferred).

DESIRED CHARACTERISTICS

• Strong communicator – professional, clear, concise, and transparent.
• Shows discernment – treats sensitive and confidential information appropriately.
• Quality-driven – delivers best-in-class experience.
• Servant leader – sees the needs of others and acts without being asked.

LEADERSHIP SKILL/COMPETENCIES

• Focuses on the needs of the customers.
• Demonstrates coachability.
• Elicits others’ contributions, asks for ideas, and listens actively.
• Addresses issues and challenges as they arise.
• Openly exchanges information and ideas with others.
• Uses experience and applies seasoned judgment.
• Takes active ownership of his/her development.
• Seeks best practices and external benchmarks.
• Balances data to make critical decisions without overanalyzing.
• Drives positive changes that improve business performance.

COMPUTER SKILLS

Word and Excel.

Must be able to operate Foreflight for iPad application and other related software applications onboard aircraft.

CERTIFICATES, LICENSES, REGISTRATIONS

Must possess an FAA Airline Transport Pilot (ATP) Certificate

Must possess and maintain an FAA First Class Medical

Must possess a current US Passport

Manufacturing Operations Business Analyst

Shenandoah, Iowa

As the #1 most preferred national window and door brand by homeowners across the country* Pella leads the industry in innovation and design. Founded in 1925, Pella Corporation is comprised of the Pella Family of Brands and remains a privately owned company with a robust product offering and national distribution.

With 19 manufacturing locations, 11,000 + team members and more than 250 showrooms in the U.S. and Canada, Pella was named a top employer by Forbes and Newsweek in 2023. We have also received numerous accolades for innovation and design, including Fast Company’s Most Innovative Manufacturers for 2022 and 2023.

At Pella, we want you to do the work you’re most proud of. That’s why we offer individualized talent development plans, cross-functional experiences, and opportunities for career advancement through personal and professional development. Together, with talent just like you, we are building the future of windows and doors. Ready to join us?

JOB SUMMARY:

Works with internal business partners and external resources to provide application systems that enable functional processes. Responsible for medium size projects and tasks and demonstrates a solid knowledge of functional processes and system application. Trouble shoots system and data problems and recommends appropriate action.

ESSENTIAL RESPONSIBILITIES:

Percentages represent guidelines only; May vary by position and fluctuate due to changing business needs.

• 45% Day to day support - Support current business systems including issue identification and resolution, functional performance monitoring and tuning and disaster recovery capability to meet business objectives leveraging both user feedback and internal metrics to drive improvement.
• 20% Analysis and design work - Analyze business requirements, develop design, manage configuration and integration, and conduct robust testing to support new system implementations, current system upgrades and business process changes and CI initiatives. Work to be reviewed with Sr. Analyst or manager.
• 10% Reports and Metrics - Extract and format data to support reporting and metric needs.
• 10% Project management – Development and coordination of medium projects or complex components for larger projects
• 10% Documentation and Training - Create and maintain documentation and conduct end user training. Educate users in workflow, business processes, and reporting metrics enabled by system.
• 5% Advanced Support - Support other team members by providing industry expertise on difficult and complex issues.
• Supervisory Responsibilities: None
• Responsibilities outside of normal business hours: Shared support, scheduled maintenance and disaster recovery assignments.
• Other duties may be assigned.

Responsibilities:

• Identification, development and implementation of IT programs and procedures which support internal customer satisfaction at the Manufacturing site.
• Problem Solving and Troubleshooting day to day IT issues.
• Responsible for on-site support of IT security, Networking & Infrastructure.
• Maintain and Support the ERP system.
• Develop and manage Reports & metrics to drive process improvements.
• Collaborate with Corporate IT and other Pella manufacturing plants on best practices.
• Provide IT & Plant Management with detailed project plans for key initiatives, including milestones, effort and planned completion dates.
• Documentation and Training.
• Responsible for business continuity and disaster recovery initiatives.
• Provide 24x7 support of all information and communication systems at the site.
• Provide IT leadership at the Plant site in implementing initiatives.

QUALIFICATIONS:

Education and/or Experience: Bachelor’s degree and 2+ years related functional experience.

Leadership Competencies:

• Manage and improve processes
• Demonstrate Adaptability
• Industry Knowledge
• Build relationships
• Drive Execution
• High Impact Delivery

Technical & Functional Skills: Office 365 (Outlook, Excel, Word, SharePoint etc.), Microsoft Teams, Effective Problem-Solving Skills, Project Management Skills,

Functional understanding of order processing, scheduling, purchasing, manufacturing applications etc.

Certifications or Licenses: None

Travel Expected: 0 – 5% of time

Weather Shield, now a part of the Pella Family of Brands, is seeking a Customer Service Representative. This role is to provide the best customer service for our customers in alignment with the business objectives and goals of the organization. You will assist customers and other team members regarding product, pricing, status of orders, or any other questions they may have. This is a fulltime onsite position that reports to the Medford, WI office. Hours are generally 8am - 5pm central time, with rotational coverage of 7am shift and 6pm shift.

This is a welcoming team that is ready to provide training. This position is perfect for someone that enjoys helping others, takes pride in contributing to a team, and has strong computer skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Responding to phone calls from customers and be a proactive voice of the company to them.

Identify and enter no-charge orders, credit memos and returns.

Research and resolve problems regarding orders.

Assist sales reps with product and procedural issues.

Respond to customer inquiries in a timely manner.

Follow up on orders that need attention.

Assist customers in learning our systems and using our tools.

Work with customers to fulfill their window and door buying needs.

Suggest additional products/options where appropriate.

Train and provide guidance to new team members to enhance customer service.

Suggest improvements to systems and procedures.

Help to implement changes that improve quality and efficiency.

Test new and updated programs.

Perform other job-related duties as necessary to fulfill responsibilities of the position.

Process Job Site service requests.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Excellent verbal and written communication skills, good reasoning skills and attention to detail

Ability to prioritize and organize work, analyze problems, offer suggestions and question inconsistencies.

Must be organized and have a friendly, courteous, helpful and positive attitude.

EDUCATION: High school diploma or equivalent preferred.

EXPERIENCE: Varying levels accepted.

COMPUTER SKILLS: Keyboarding skills, familiarity with general business applications.

PHYSICAL DEMANDS: Ability to sit for extended periods of time. Physical activities required are finger dexterity necessary to operate equipment used in the position, talking, seeing and hearing. Walking, sitting, bending/stooping, pushing/pulling and minimal unassisted lifting (up to 20 pounds) associated with the job duties is required.

EMPLOYEE ACKNOWLEDGEMENT:

This job description describes the general nature and level of work performed by employee assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job-related duties as requested. All requirements are subject to change over time, and to possible modification to reasonably accommodate individuals with a disability.

SUMMARY OF POSITION:

The Engineering & Programming Technician works independently throughout the manufacturing plant to analyze, modify, and build control systems to improve safety, quality, delivery, and productivity of equipment and facility systems. Additionally, this individual may be called upon to assist in troubleshooting machine issues, to implement safety, quality, and productivity projects, and to introduce new products and processes. This individual will be responsible for identifying and implementing opportunities that are machine and process related that can be improved through the use of technology. They will need to coach and mentor others within the manufacturing plant in their areas of expertise. This position works with other technicians, tool room personnel, planners/schedulers, engineers, department managers, and operators during the analysis, build, and implementation phases of various projects. This individual will also work with the MES systems group to ensure that Pella control systems standards are applied and maintained.

PELLA CORPORATION REQUIREMENTS:

· Pass drug screen

· Pass pre-work vision screen

· Pass pre-employment tests

· Pass pre-work ability screen

ENVIRONMENT:

· Noise level requires hearing protection in designated areas

· Seasonal high temperatures and humidity

· Work in a team environment with the ability to communicate in a concise, polite and respectful manner

ESSENTIAL RESPONSIBILITIES:

§ Flexibility of work hours including mandatory OT when business needs requires.

§ Ability to safely work with and around moving equipment

§ Ability to communicate in a concise, polite and respectful manner with team members.

§ Regular / dependable attendance consistent with attendance guidelines is required.

§ Must comply with safety, quality, and production requirements and procedures.

§ Must maintain good housekeeping.

§ Design and implement controls for new and existing machines or processes using a variety of hardware components which include PLC’s, HMI’s, CNC’s, PC’s, motion controllers and standard industrial controls.

§ Ability to assist with the building of machines, tools, fixtures, jigs, and templates, as well as the project management of all of these.

§ Extensive knowledge of Programmable Logic Controllers (PLCs) and computers are required.

§ Must independently write, analyze, and modify PLC programs.

§ Ability to assist in maintaining all models and series of PLCs currently in use.

§ Maintain backup copies of PLC programs used in production and facility related equipment.

§ Develops electrical estimates for time, cost, and quality for projects.

§ Must have ability to work with data downloads.

§ Ability to establish and maintain machine settings for data downloads and collaborate with IT to set up or modify settings for data downloads.

§ Ability to troubleshoot and assist maintenance efforts when needed.

§ Ability to perform PM inspections on equipment.

§ Ability to obtain the appropriate PIV license.

§ Ability to work on ladders and vertical lifts when required.

ADDITIONAL RESPONSIBILITIES:

§ Other duties may be assigned.

§ Manage project related to improving equipment and facility using technology

§ Provide training to others on areas of expertise

EDUCATION AND EXPERIENCE:

§ Recommended that this individual has completed or is enrolled and seeking a 2 or 4 year degree in a related field of expertise.

§ Manufacturing-related experience is preferred.

§ Job specific experience is preferred.

§ Maintenance progression completion preferred.

SKILLS AND TALENTS: (*skills are required prior to entry into the position)

§ Decision making / problem solving in a manufacturing environment with minimal supervision.*

§ Ability to suggest process improvements and resolve problems.*

§ Must be self motivated, technically minded, and have good hands-on-ability.*

§ Excellent communication skills and the cognitive ability to learn the safety, quality, and productivity standards.

§ Ability to provide training to improve and maintain the programming knowledge of technical employees.

§ Organizational skills and time management skills to manage projects.

§ Knowledge of computer software such as AutoCAD, CMMS, and Microsoft Office required.

§ Ability to diagnosis and repair electrical, mechanical, pneumatic, and hydraulic problems.

§ Ability to work with sawdust system, compressed air, oxidizers, steam boiler, and electrical distribution systems.

§ Flexibility to travel.*

FACTORY SKILLS CLASSES PREFERRED

§ Industrial Math

§ Measurement Technology

§ Algebra/Trigonometry

§ Product Terminology

MAINTENANCE TRAINING PREFERRED

§ Basic Electricity

§ Motor Control I & II

§ Class B Electrician

§ Beginning Programmable Controllers

§ Pneumatics/Hydraulics

§ Advanced PLC

§ Maintenance Blueprint Reading

§ AutoCAD

PHYSICAL REQUIREMENTS:

· Lift up to 100 lbs. at waist level and up to 70 lbs. at shoulder level up to an occasional basis when moving products

· Push or pull with up to 100 lbs. of force up to an occasional basis when moving products

· Generate up to 90 lbs. of grip strength up to an occasional basis with each hand while handling products

· Generate up to 15 lbs. of pinch strength up to an occasional basis with each hand while handling products

· Display average coordination with both hands up to a continuous basis while performing job tasks

· Perform elevated work up to an occasional basis when handling products

· Stoop, kneel or squat up to an occasional basis when handling products

· Reach forward and to the side up to a frequent basis when handling products

· Stand up to a continuous basis and walk up to a frequent basis during the course of each shift

· Able to perform repetitive tasks up to 12 hours per day

DocCafe has an immediate opening for the following position: Physician - Family Practice-With OB in Pella, Iowa.

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Full job description

Statewide Job for Both Oklahoma City and Tulsa Area.

Job Summary

We are seeking a dynamic and results-driven Trade Sales Manager to lead our sales initiatives within the trade sector. In this pivotal role, you will be responsible for developing and executing strategic sales plans to expand our market presence, foster strong relationships with key clients, and drive revenue growth. Your energetic approach and customer-focused mindset will empower you to motivate your team, identify new business opportunities, and deliver exceptional service that exceeds client expectations. If you thrive in a fast-paced environment and are passionate about sales and customer service, this is an exciting opportunity to make a significant impact.

Responsibilities

• Develop comprehensive sales strategies tailored to the trade market, aligning with overall business objectives.
• Lead, motivate, and manage the trade sales team to achieve individual and collective targets through coaching and performance management.
• Build and maintain robust relationships with existing clients while proactively identifying new prospects to expand the customer base.
• Conduct detailed market analysis to identify emerging trends, competitor activities, and potential areas for growth.
• Negotiate contracts, pricing, and terms with clients to secure profitable deals while ensuring customer satisfaction.
• Collaborate closely with marketing and product teams to develop tailored offerings that meet client needs and enhance competitiveness.
• Provide exceptional customer service by addressing client inquiries promptly, resolving issues efficiently, and maintaining high levels of client satisfaction.
• Track sales performance metrics regularly, preparing reports for senior management that highlight progress, challenges, and opportunities for improvement.

Experience

• Proven experience in sales management within a trade or B2B environment, demonstrating a strong track record of meeting or exceeding targets.
• Exceptional customer service skills with the ability to build lasting relationships based on trust and professionalism.
• Strong understanding of sales techniques, negotiation strategies, and market dynamics relevant to trade industries.
• Excellent communication skills—both verbal and written—with the ability to present confidently to diverse audiences.
• Ability to analyze data effectively to inform strategic decisions and identify growth opportunities.
• Prior experience leading a sales team is preferred; leadership qualities such as motivation, coaching, and team development are essential.
• Knowledge of industry-specific products or services is advantageous but not mandatory; a willingness to learn is key. Join us as a Trade Sales Manager if you're energized by building relationships, driving sales growth, and delivering outstanding customer experiences! This role offers an inspiring environment where your expertise will directly contribute to our success while providing opportunities for professional development and achievement.

Job Type: Full-time

Pay: $130,000.00 - $200,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person

Manager, Strategic Pricing

Pella, Iowa

SUMMARY

As the pricing lead for Pella, this role will own the pricing strategy across an expansive product portfolio for all segments and define cross-company initiatives that align profit margins and revenue growth to the company’s strategic plan.

The ideal candidate will help establish the Pella Family of Brands’ pricing capability, including strategy, process optimization, and governance; he/she will partner closely with the brand leaders to ensure the pricing strategy is brought to life both at the enterprise level as well as at a brand specific level. This individual will help to improve data-driven decision making for short and long-term to drive greater pricing alignment to customer value and business profitability.

This position requires strategic thinking, strong analytical skills, sound business acumen, excellent project management skills, and solid communication skills. Equally important, this individual must have a good understanding of financial management and cost-based accounting to effectively evaluate current pricing strategies and find opportunities to optimize.

Essential Functions include the following. Other duties may be assigned:

• Embrace new ways of doing things and set example for organization.
• Orchestrates regular analysis on market pricing, competitive and vendor pricing to arrive at optimum pricing strategy and tiers for Pella products.
• Leads, designs, and evaluates pricing strategies, policies and governance.
• Work cross-functionally to translate enterprise, commercial and department insights into pricing strategy, goals, and actionable plans.
• Drives continuous improvement and building pricing capability.
• Analyzes data and translates the data into action plans that align with the company’s financial objectives. Coordinates with business leaders to generate deep insights and discover effective solutions to pricing strategies.
• Partners with internal and external teams to develop and enhance complex pricing models and tools.
• Identifies value drivers for Pella and each product we sell.
• Constructs and guides strategy around pricing governance, tiers and floors, pricing exceptions, and process efficiency.
• Develops a quarterly pricing roadmap aligned with company strategy and annual profitability goals.
• Research competitive benchmarking of pricing and solicits sales feedback to help price for success.
• Continuously evaluates pricing developments and trends to ensure new thought leadership and capabilities are introduced into the various business groups.
• Implement price adjustments and communication to appropriate parties.
• Develop metrics to track effectiveness, identify opportunities, and display continuous improvement.
• Helps to automate pricing processes and devise timely and accurate implementation of price changes throughout the system with a scalable way to measure performance.
• Identifies, documents, and implements opportunities for continuous improvement.
• Partner with sales and marketing to execute region/market-specific revenue strategies or support sale/promotional strategies based on market needs and brand imperatives.

Other Functions

• Explore how new technologies can drive improvements to revenue, efficiency, and accuracy.
• Actively participate on S&OP team to assist them in forecasting and quantifying impact of pricing strategy decisions.
• Documentation, communication and training of all price changes and processes
• Ownership of the PAR & Lost Job collection and reporting process

SUPERVISORY RESPONSIBILITIES

One or more direct reports.

EDUCATION and/or EXPERIENCE

Bachelor's degree (B.A./B.S.) from four-year college or university; MBA preferred; and 7-10 years in a Pricing, Strategic Product Management, and/or finance and/or marketing analytical roles, with at least 3 years in a pricing function with a strong track record; or equivalent combination of education and experience. Individual must demonstrate experience assessing and driving transformational improvements across pricing for organizations.

COMPUTER SKILLS

Highly proficient in Excel, i.e. Pivot Table, Stacking Formulas, Lookup Functions, Power Query

ADDITIONAL INFORMATION

This position requires strong inter-discipline leadership skills, analytical/problem solving skills; detail oriented/strong organizational skills and process improvement skills. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm and act as a flexible and innovative team player. Product knowledge/manufacturing experience is preferred. Travel time required is less than 10 percent.

Tier 2 Service Desk Technician

Pella, IA

Position Overview

The Tier 2 Service Desk Technician is a key member of the IT Service Desk, responsible for resolving escalated technical issues, delivering exceptional customer service, and acting as a subject‑matter resource for Tier 1 technicians. This role requires strong technical troubleshooting skills, solid communication abilities, and a mindset focused on efficiency, accuracy, and customer satisfaction.

Tier 2 technicians support the team's mission to resolve 90% of tickets within 24 hours, prioritize personal contact with end users, and serve as the face of IT by providing outstanding service experience.

Key Responsibilities

Technical Support & Issue Resolution

- Serve as the primary escalation point for Tier 1 for complex or unresolved incidents.

- Diagnosing and resolving issues related to: - Windows & macOS operating systems

- Hardware (PCs, mobile devices, printers, peripherals)

- MFA, SSO, identity management

- Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)

- Core enterprise applications (ERP, HRIS, ticketing systems, etc.)

- Perform remote and on-site troubleshooting as needed.

- Ensure root cause is identified and documented to minimize repeat issues.

Customer Experience & Communication

- Provide clear, empathetic, and professional communication with end users.

- Proactively follow up with customers to ensure full resolution and satisfaction.

- Maintain a strong service mindset—your team is the friendly “front door of IT.”

- Collaborate with users to educate them on tools, systems, and best practices.

Service Desk Operations

- Document all work thoroughly within the ServiceNow platform.

- Contribute to and maintain the knowledge base (KB articles, how‑to guides).

- Assist other team members with coaching, training, and escalations.

Process Improvement & Collaboration

- Identify opportunities to reduce ticket volume through automation or process changes.

- Work closely with infrastructure, security, and application teams to resolve cross-functional issues.

- Support problem management by identifying trends and recurring incidents.

- Help drive the team’s continuous improvement culture.

Qualifications

Required

- 5+ years of experience in IT support, including Tier 2 or Tier 3 responsibilities.

- Strong troubleshooting skills across hardware, software, and networking.

- Experience with Microsoft 365 administration and support.

- Proven ability to communicate technical concepts clearly to non‑technical users.

- Excellent customer service, communication, and documentation skills.

Preferred / Nice to Have

- 4-year IT degree or equivalent

- Certifications such as: - CompTIA A+, Network+

- Microsoft 365 Fundamentals (MS‑900)

- Azure Fundamentals (AZ‑900)

- Modern Desktop Administrator (MD‑102)

- Experience supporting enterprise environments with high service expectations.

Key Competencies

- Customer Focus – Approaches every interaction with empathy and helpfulness.

- Technical Acumen – Deep problem-solving ability and desire to understand root causes.

- Accountability – Owns issues from start through resolution.

- Team Collaboration – Works seamlessly with colleagues; mentors’ junior staff.

- Adaptability – Thrives in a fast-paced environment with shifting priorities.

- Continuous Improvement Mindset – Looks for ways to improve services, documentation, and processes.

The Commercial Sales Manager is responsible for leading a team of professional sales consultants who are effective at building the Pella brand within the commercial industry in New York and New Jersey. Achieve group sales goals through coaching and developing team member skills in relational selling techniques throughout all active Pella product offerings. Model market expertise and business partner relationships with customers. Grow market share through continually reinforcing proactive development of new customer relationships. Coach and develop value selling and accuracy skills to deliver contribution margin goals and error control needed to ensure profitability. Develop team commitment to continually strive for 100% “Very Satisfied” customers.

The Commercial Sales Manager’s (CSM) primary duty is developing an effective sales team. The CSM is required to spend 70-80% of their time each workweek in the field with sales consultants observing and coaching effective sales skills. The territory includes Northern New Jersey, New York City, and Staten Island.

What Pella has to offer:

• Unlimited mileage reimbursement
• Medical, dental, vision benefits
• 401k with company match
• 20 paid vacation days
• 9 paid holidays
• Sick and personal leave paid days
• Company paid short- and long-term disability insurance
• Company paid life insurance
• Employee assistance program
• Employee discount

This position offers a total target compensation range of $140,000 to $178,000 annually. This includes a base salary plus an uncapped target sales incentive bonus. Actual compensation within this range will depend on skills, experience, and performance.

Responsibilities/Accountabilities:

• Achieving team sales and customer satisfaction goals and objectives.
• Growing market share through sales consultant networking, lead and referral generation.
• Achieving team profitability goals through building value and strategic discounting with error-rate control.
• Assisting sales consultants with acquiring new customers and securing initial sales opportunities.
• Developing sales consultants’ ability to engage customers in consultative sales interactions, overcoming objections and reinforcing their techniques to closing the sale during all customer interactions.
• Recruiting, selecting, onboarding, and retaining high performing sales consultants with HR support.
• Partnering with sales consultants to represent Pella at company sponsored events, professional group’s invitations to discuss and/or present Pella products, trade association meetings and/or builder home shows.
• Developing sales consultants to maintain exceptional level of expertise of products/services relating to Pella’s customers and their ability to advise customers on manufacturer installation guidelines and field measure openings to ensure accuracy of product applications.
• Ensuring sales consultants’ quotes and orders accurately follow the Commercial Selling Process.
• Driving customer retention and satisfaction by encouraging sales consultants to act as their customers’ central point of contact with Pella, and follow up with existing and potential clients as needed; i.e. send hand written thank-you cards to customers as a proactive measure of customer engagement.
• Encouraging independent decision making while striving for first-time resolution on all client problems/issues. Responding to escalated client concerns with sales consultant’s involvement.
• Evaluating performance and providing appropriate coaching and training as necessary.
• Leveraging customer database tools to develop sales consultants’ ability to manage all customer interactions.
• Fostering a cooperative team environment conducive to the sharing of best practices pertaining to sales challenges and competitive market information.
• Collaborating with Service/Operations teams to ensure successful after sales service requirements and installations.
• Interacting with Accounts Receivable department to address any potential billing/payment issues of customers.
• Assisting Sales GM with developing marketing tactics and events.
• Assisting in the development of annual budgets and monthly forecasts.
• Developing presentations to communicate progress to a variety of Pella audiences.
• Working variable, non-traditional hours making themselves available for sales consultants and customers during evenings and weekends.

Skills/Knowledge

• Coach sales consultants to:
• Meet and engage with prospective customers and demonstrate insight selling techniques
• Provide superb customer service and generate referrals through existing customers
• Develop partnerships with other business that serve the same customers
• Create a sense of trust and reliability with internal team and customers
• Skilled at relating to a variety of customers- balances poise and integrity with a service mentality
• Works collaboratively with Pella team members and customers
• Thrives on working in a fast-paced environment with a high sense of urgency and responsiveness to internal and external customer needs
• Demonstrates strong problem-solving skills and work ethic
• Demonstrates confidence balanced with humility
• Ability to persevere through sales challenges and setbacks
• Ability to motivate and persuade others in order to influence change and shift paradigms
• Seeks out internal experts and utilizes their knowledge
• Able to accurately read, interpret and take-off blueprints
• Exercises independent decision making; working well without close supervision but always keeping their manager informed
• Focused on details and follow through
• Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications

Qualifications

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor’s degree (B. A.) from four year college or university; or three to five years related experience and/or training, or equivalent combination of education and experience. Individual’s motor vehicle record must also comply with company requirements. Must have the ability to manage multiple-tasks in an environment of constant interruptions and be able to prioritize responsibilities.

Language and Communication Skills

Ability to read and analyze documents related to contracts and work documents. Ability to write reports and business correspondence. Ability to verbally present information and respond to questions from customers, managers, and the general public.

Professional Skills

Must present a clean and neat physical appearance and strictly abide by company dress code serving as a role model for other employees, customer and visitors.

Reasoning Abilities

Ability to solve practical and arithmetic problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Physical Demands

While performing the duties of this job, the employee is regularly required to drive an automobile, stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds using proper lifting techniques. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. The noise level in the work environment varies between low to moderate in administrative offices and to moderate on constructions sites.

Travel

The vast majority of travel will be local. Must be able to drive to showrooms, job sites and customer/contractor locations and required company functions at various locations.

IT Software Technician

Pella, Iowa

JOB SUMMARY:

As an IT Software Technician with Pella Corporation, you’ll be responsible for the technical support of end users, first line troubleshooting of issues, and developing and following standard work documents for repeatable issues. Providing a high level of customer service is of the upmost importance in this role.

ESSENTIAL RESPONSIBILITIES:

Percentages represent guidelines only; May vary by position and fluctuate due to changing business needs.

1. 90% Day to day support of existing environment – Tiers 1 and 2 support (monitoring alerts, responding to service tickets, preventative maintenance, etc.) Tier 3 support will be handed off to other teams.
2. 10% Personal Development – Development and coordination of small project tasks or assist other team members in developing project plans for larger projects.
3. Other duties may be assigned.

Responsibilities outside of normal business hours – Rotating support for some weekend work, off hours on call support and backup for 2nd and 3rd shift coverage.

QUALIFICATIONS:

Education and/or Experience: Two-year degree in a computer related field or equivalent experience.

Responsibilities: Support internal IT-based support systems. Can include, but not limited to ITSM, PPM, Orion. Support includes a basic understanding of the applications, ability to apply system upgrades and basic report writing.

Technical / functional skills:

Basic understanding of one or more of the following:

1. Relational databases
2. Report writing tools
3. Windows server operating systems
4. Unix operating systems

Travel expected: 5-10% of time

Weather Shield, now a part of the Pella Family of Brands, is seeking a Territory Manager to manage the Arizona and Las Vegas territory. The Territory Manager is responsible for the promotion and sales of Weather Shield window and door products in a specified territory. Maintaining current accounts and prospecting new accounts. Promote Weather Shield products across the territory, driving account growth. The ideal candidate will have some industry experience and be self-motivated, timely and accurately perform work. Development of a positive working relationship with supervisor, co-workers, other employees and outside contacts. This position will have a home office and will mostly work in the field with frequent travel to accounts within the assigned territory.

At Weather Shield, we invest in our people. We want team members to find purpose, development, and reward as part of the Weather Shield family. We offer:

• Base salary and uncapped commission structure
• Mileage reimbursement
• Car allowance
• Comprehensive company sponsored benefits that begin the first of the month following a start date, including healthcare, dental, and vision
• Employee assistance program
• 20 paid vacation days per year
• 9 paid holidays
• Sick/personal leave
• Retirement savings through our 401(k) Savings Plan, which provides a generous company match.
• Career development and growth opportunities

Our goal is to create an exceptional team member experience as part of our journey towards building a brighter future for our team, our customers, and our communities.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Maintain relations with current established account and develop new accounts.
• Support accounts with sales training, product samples and attending sales functions.
• Maintain good communication with Sales Managers, Customer Service and Field Service employees.
• Write business plans, weekly expense reports and monthly sales reports.
• Assist dealers and distributors with product issues.
• Promote product in territory with architects and builders.
• Perform other job-related duties as necessary to fulfill responsibilities of position.
• Frequent travel to accounts within territory may require overnight travel. The territory includes the following major areas: Phoenix, Scottsdale, Tucson, Prescott, Flagstaff, Lake Havasu, and Las Vegas

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Bachelor’s degree in business administration or related field required. Must have valid driver’s license and at least 1-2 years of outside sales experience. The ideal candidate will have knowledge of millwork industry or some experience working with architects or some experience working with high-end building material dealers. Must have good customer service skills, ability to build and maintain relationships. Must be proficient in MS Office and possess excellent communication and organizational skills.

PHYSICAL REQUIREMENTS:

While performing duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, keyboards, or keypads. The employee is frequently required to talk, hear, and to reach with hands and arms. Employee must occasionally lift and/or move boxes or products of 25 pounds. Specific vision abilities required by this include close vision.

WORKING CONDITIONS:

Will work within company and customer facilities and within a vehicle and construction sites.

Data Analyst, Digital Pro CX

Urbandale, Iowa (hybrid)

The Data Analyst on the Digital Pro CX team is responsible for collecting, processing, and analyzing data to assess digital tool performance. This role supports data‑driven decision‑making by evaluating KPIs and synthesizing insights from multiple sources to drive continuous improvements in customer experience.

In this role, you will:

• Align with the digital product team to define KPIs for performance tracking.
• Work with technology partners to collect raw data from systems.
• Create regular reports for stakeholders, leadership, and the Pro CX team.
• The Pro CX team will utilize the reports to guide strategic planning and decision‑making.
• Stakeholders and leaders will use reports for insights and progress tracking.
• Summarize analytics on performance and trends linked to goals.
• Recommend actions to enhance customer experience and guide strategic decisions.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• 3+ years of digital marketing analysis experience.
• Familiar with Omni-Channel Media Measurement Frameworks (MMM, Incrementality, MTA).
• Skilled in building dashboards with LookerStudio and Power BI.
• Proficient with PowerPoint and other presentation tools.
• Clear data communicator for audiences of all expertise levels.
• Experienced in Google Analytics, Google Tag Manager, Salesforce, Retool and Oracle Cloud Solutions.

Treasury Analyst

Geneva, IL or Pella, Iowa

The Treasury Analyst will support all aspects of the Treasury Department activities for Pella Corporation. This includes performing daily cash planning and transactions, coordinating borrowing and investing activities, preparing cash forecasts, administrating on-line bank access and controls, maintaining up-to-date bank account records, and ensuring compliance with treasury policies. To accomplish these duties the Treasury Analyst will work very closely with the Treasurer and the financial management at all Divisions and Subsidiaries of Pella Corporation as well as external banking entities.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Direct daily cash management to identify, track, and plan for the various cash flows for all divisions and subsidiaries of Pella Corporation. The goal is to minimize idle dollars sitting in bank accounts and to maximize Pella’s investment position or minimize borrowing balances.

Coordinate monthly Investment & Cash Forecast meeting that reviews and reconciles the previous month’s cash forecast versus actual, Pella’s investment portfolio, investment yields, cash balance year-over-year comparison and the cash forecast for the next month.

Publish weekly Investment & Borrowing report that summarizes investments and credit facility borrowings.

Establish and maintain efficient banking structure that supports corporate cash management goals.

Develop and maintain effective banking relationships.

Serve as System Administrator for on-line banking services and manage access privileges to enable users while maintaining the appropriate system controls. This includes completing formal quarterly reviews that confirm access versus proposed guidelines.

Maintain complete list of all bank accounts with current authorized signers.

Work directly with banks and divisions or subsidiaries to add or delete bank accounts as needed for new acquisitions or banking changes.

Review bank analysis fees for all accounts to ensure accurate billing and identify opportunities to reduce costs while balancing efficiency of bank reporting needs.

Participate in the development and communication of Treasury policies and procedures. Responsible for ensuring compliance and updating policies as needed to reflect improved practices or processes.

Work closely with the benefits team on flexible spending account processes and account reconciliations. Review journal entries prior to submission to ensure reporting from FSA plan administrator accurately reflects the activity in the FSA bank account. This also includes tracking each year separately so that forfeited funds for each respective plan year can be transferred as directed.

Prepare quarterly bank compliance reporting in timely manner and support debt capacity planning as needed.

Support month-end and year-end closes, audits, and internal control reviews as required.

Prepare the Annual and Quarterly U.S. Government Census Reporting requirements. Work with all divisions to provide accurate information for significant Census requirements. Assist with any other census requests throughout the year by acting as the liaison between Pella Corporation and the respective Census Bureau.

Oversee petty cash reimbursements and activity at all sites to ensure compliance with policy.

Complete month-end journal entries as needed for bank fees and misc cash transactions as well as monitoring various accrual accounts. Responsible for ensuring general ledger accounts tie to bank statements and investment reports through monthly account reconciliations.

Complete budget for upcoming year on various Treasury-related accounts. Review and update as needed in the quarterly Forecast process.

Support corporate insurance, bonding, and PDSN reporting activities as needed.

In addition, based on current demands of the business, the Treasury Analyst will participate in other projects and support other functions as needed.

EDUCATION and/or EXPERIENCE

Bachelor's degree in Accounting, or related field from a four-year college or university. Two plus years work related experience in general accounting, treasury, or banking preferred. Candidate with the equivalent combination of education and experience may be considered.

PERSONAL CHARACTERISTICS and ABILITIES

Excellent interpersonal skills with the ability to maintain confidentiality, work independently, multi-task and manage competing deadlines, and apply good judgment. Individual must also have strong organizational, critical thinking and customer service skills.

LANGUAGE SKILLS

Excellent communication skills required, both written and verbally. Possess ability to effectively present information and respond to questions from internal customers, management, vendors, and banking partners.

MATHEMATICAL SKILLS

Strong mathematical and analytical skills with the ability to design and analyze financial reports.

COMPUTER SKILLS

Strong computer skills, including proficiency in using internet banking programs and Microsoft Excel, Word, and PowerPoint.