Patterns Behavioral Services Jobs Remote Jobs in Usa

Our ideal candidate

You are a culturally competent and empathetic professional with creative problem-solving skills who cares deeply about the students and families receiving your services. You are a team player, skilled in your area of expertise, and you use your knowledge and skills to accomplish collective goals.

General description

Under general direction, provide culturally competent individual, group, and family therapy in order to: help children and students succeed academically, socially, and emotionally; strengthen families and connect them with the resources they need; and create a safe, healthy, and supportive learning environment, in collaboration with educators and other professionals.

• Provide individual, group and family services - including therapy, treatment coordination, and case management - to children, students, and families served by a variety of SBCEO programs, including students with a history of disciplinary and/or behavioral issues in traditional school environments and students in the juvenile justice center.
• Make recommendations to school or program staff and families for behavioral health services and placements, as well as referrals to families for accessing and utilizing school and community resources, as appropriate.
• Provide consultative support and professional expertise to instructional or program staff, service providers, administrators, and families regarding behavioral health, behavioral issues, and substance abuse.
• Provide crisis support to students and their families, helping students regain academic, social, and emotional success and promoting family stability to enable the student to function more effectively in school and community; provide post-crisis intervention case management, including helping families link to intensive, wrap-around behavioral health services.
• Participate in the intervention/coordination of services team with other behavioral health professionals serving community school students.
• Review and approve services provided by other staff for purposes of billing MediCal and other payers.
• Attend and participate in various in-services, committees, and workshops; develop, implement and conduct in-service training sessions for families and staff.
• Maintain treatment and case management records, observing all relevant legal regulations related to patient and student confidentiality.
• Perform other job-related duties as assigned.

A typical way to qualify for this classification would be:

Education: Possession of a qualifying master's degree from an accredited institution of higher education.

Experience: Three years of post-licensure experience providing therapy to at-promise (at-risk) youth or families, preferably in a school environment.

Knowledge of:

• Legal and ethical standards with regard to providing school-based behavioral health services;
• Psychological diagnostic methods and terminology;
• Cultural and social factors affecting behavior patterns;
• Wellness, recovery and resiliency-oriented strategies and supports;
• Dual recovery/co-occurring disorder treatment, screening and assessment tools;
• Community needs, resources, and organizations related to behavioral health care;
• Clinical standards of practice;
• Treatment modalities and assessment;
• Behavior management practices;
• Evidence-based therapy practices;
• Trauma-informed practices;
• Cognitive Behavior Therapy and other group and individual counseling techniques;
• Non-violent crisis intervention techniques, including verbal de-escalation and physical interventions;
• Challenges facing populations served, such as poverty, behavioral health issues, homelessness, academic failure, disciplinary action, and justice system involvement;
• Correct English usage, grammar, spelling, punctuation and vocabulary;
• Applicable laws, codes, regulations, policies and procedures;
• Modern office practices, procedures, and equipment;
• Telephone and email etiquette;
• Standard office productivity software applications, including word processing, spreadsheets, presentations, and videoconferencing;
• Record-keeping practices related to patients and students.

Skill in:

• Cultural competency with populations served.

Ability to:

• Learn organization, operations, policies and objectives of the County Education Office and assigned program;
• Develop and maintain trust and cooperation with students and families;
• Establish and maintain cooperative and effective working relationships with others;
• Prepare reports and correspondence that may be sensitive and have legal implications;
• Plan and organize work to meet deadlines;
• Work independently and as part of a team;
• Analyze situations accurately and adopt an effective course of action;
• Effectively utilize the least restrictive or intensive interventions with students;
• Prepare and maintain required records, reports and files related to assigned activities;
• Billing requirements for behavioral health services;
• Stay informed of effective interventions, innovations, and practices related to educationally related mental health services;
• Communicate effectively, both orally and in writing;
• Operate a computer and other office equipment and related software programs;
• Maintain confidentiality of information related to patients and students.

Ability to speak, read, and write Spanish fluently may be required for some positions in this classification.

Licenses and certificates

• Possession of a valid license as a Clinical Social Worker, Marriage and Family Therapist, or Professional Clinical Counselor issued by the California Board of Behavioral Science Examiners.
• Ability to obtain ordering, referring, and prescribing privileges from Medi-Cal.
• Possession of a valid California Driver's License, reliable transportation, and insurance coverage as required by law may be required for some positions in this classification.
• Valid CPR and First Aid certifications may be required for some positions in this classification.

Working conditions

Positions in this classification are considered generally sedentary. Most work is performed while sitting at a desk and usually involves extensive use of computers, telephones, and other office equipment. Strenuous physical activity - such as lifting and carrying heavy objects, crawling, or stooping - is not generally associated with these positions. These positions are not typically exposed to significant safety hazards.

Local travel by car to a variety of locations countywide, in order to attend meetings and provide service to students and families, is required.

Classified salary ranges have 26 steps (A-Z). Initial salary placement for new hires is between steps A and J, based on qualifications.

Click here for anOverview of Our Application & Selection Process.

RECRUITMENT INFORMATION:

* All applicants who meet the minimum qualifications will be invited to participate in the examination process for the position.

* The examination process may include one or more of the following: written, oral, and performance examination.

* Candidates must pass all parts of the examination process to be placed on the eligibility list. Final score will determine the candidate's rank on the eligibility list.

* A candidate in the top three ranks (including tie scores) on the eligibility list may be considered for hire; when there are multiple vacancies in the same job classification, additional ranks will be considered.

* This recruitment is Dual Certification, meaning itis open to all applicants, including current SBCEO employees and those from the general public. Dual certification results in one integrated eligibility list based on rank.

*Eligibility lists are generally valid for six months; promotional eligibility lists are valid for one year. Lists may be exhausted prior to the original expiration date, or they may be extended with the approval of the Personnel Commission.

*If you require an accommodation for any step of the application and selection process, please notify Human Resources by the application deadline date (or as soon as possible for an open continuous recruitment).

* Veterans' Preference Points: This recruitment is eligible for veterans' preference points for qualifying veterans.

Non-Discrimination Policy Statement

For purposes of this policy, employees include job applicants, interns, volunteers, and persons who contracted with SBCEO to provide services, as applicable.

No SBCEO employee shall be discriminated against or harassed by any coworker, supervisor, manager, or other person with whom the employee comes in contact in the course of employment, on the basis of the employee's actual or perceived race, color, ancestry, national origin, age, religious creed, marital status, pregnancy, physical or mental disability, medical condition, genetic information, veteran or military status, sex, sexual orientation, gender, gender identity, gender expression, or association with a person or group with one or more of these actual or perceived characteristics.

SBCEO prohibits discrimination against employees on the basis of reproductive health decision making, defined as a person's decision to use or access a particular drug, device, product, or medical service for reproductive health.

SBCEO does not discriminate against employees on the basis of immigration status, unless there is clear and convincing evidence that SBCEO is required to do so in order to comply with federal immigration law.

About G2 Digital

G2 Digital is the online gaming division of G2 Gaming and the team behind Vegas Club Casino, our real‑money online casino brand. Built by industry experts across land‑based and digital gaming, we focus on delivering exceptional, player‑first online casino experiences.

We design and operate regulated digital gaming platforms that combine intuitive design, engaging content, and trusted technology. Our mission is to create seamless, entertaining, and secure online gaming environments grounded in responsible gaming and the highest regulatory standards

Role Overview

The Customer Operations Associate plays a central role in protecting the integrity of our platform while delivering outstanding support to players. This is a hands‑on operational role that blends customer service, fraud prevention, payments operations, and regulatory compliance in a fast‑paced environment.

This role must be performed physically within New Jersey and primarily supports operations for the NJ market. As the company grows and enters additional regulated jurisdictions, the Associate may also support operational needs for new markets in alignment with expansion plans. Shifts rotate monthly between morning and evening schedules, and weekend availability is required.

What You’ll Do

Player Support & Experience

• Deliver high‑quality support to players across email, live chat, and phone, ensuring every interaction is handled with professionalism, clarity, and empathy.
• Resolve account, payment, gameplay, and technical issues by taking ownership of each case and guiding players through solutions.
• Maintain accurate, detailed case notes in the CRM to ensure full visibility and continuity across teams.
• Identify situations requiring deeper investigation or regulatory review and escalate them promptly to the appropriate Associates.

Fraud Monitoring & Risk Management

• Monitor real‑time player activity to detect fraud, bonus abuse, account takeover attempts, and other risk behaviors in the market.
• Conduct thorough investigations using internal tools, risk platforms, and transaction‑monitoring systems to validate player behavior and protect platform integrity.
• Take decisive action on accounts—including holds, verifications, and closures—in accordance with internal policies and jurisdiction-specific regulations.
• Contribute to the evolution of fraud‑detection rules, workflows, and best practices by sharing insights and identifying emerging patterns.

Payments & Transaction Operations

• Process deposits, withdrawals, chargebacks, and disputes with precision, ensuring timely and accurate handling of all financial transactions.
• Perform KYC/AML checks and verify player documentation to meet regulatory and internal compliance standards.
• Assist in troubleshooting failed transactions, resolve anomalies, and ensure smooth payment flows.
• Maintain organized, audit‑ready records of all payment actions to support compliance, reporting, and internal controls.

Regulatory Compliance & Reporting

• Operate in full alignment with NJDGE requirements, ensuring every action meets regulatory expectations.
• Support mandatory reporting processes, including internal suspicious activity reports (ISARs), fraud logs, and responsible‑gaming escalations.
• Uphold strict confidentiality, data‑protection standards, and secure handling of sensitive player information.

Cross‑Functional Collaboration

• Partner closely with Marketing, Compliance and Product teams to resolve issues and enhance operational workflows.
• Provide actionable insights on recurring player issues, platform friction points, and opportunities to improve the overall player experience.
• Participate in ongoing training, contribute to internal knowledge bases, and help strengthen operational excellence across the team.

Required Qualifications:

• Experience in online gaming operations, fraud prevention, payments, or high‑volume customer support.
• Proven ability to operate in a fast‑paced, highly regulated environment while maintaining exceptional attention to detail.
• Strong analytical skills with the ability to identify behavioral patterns, detect anomalies, and make sound decisions under pressure.
• Excellent written and verbal communication skills, with the ability to explain complex issues clearly and professionally.
• Flexibility to work rotating shifts—including evenings, weekends, and holidays—as required in 24/7 gaming operations.
• Must be a current New Jersey resident and able to work on‑site in NJ.

Preferred Qualifications:

• Minimum 2 years of experience in online casino operations or a closely related area (fraud, payments, risk, or customer operations).
• Hold a New Jersey Casino License.
• Knowledge of NJDGE regulatory frameworks.
• Familiarity with KYC/AML processes, chargebacks, and risk‑management tools.

Summary

SUMMARY:Under general direction, works in collaboration with treatment team and other disciplines to assure the appropriate admit status and medical necessity for admission, concurrent, and discharges, securing the appropriate documentation and planning for continuing care. Identifies care issues and conveys barriers to discharge to appropriate disciplines while intervening to assure progression in the treatment planning. Follows AHS (Alameda Health System) and Behavioral Health Department Alameda County Utilization Review Plan to obtain authorization of acute inpatient services. Provides medical necessity and patient Care related documentation to non Medi-Cal payor sources. Documents authorization status and patient care related significant details in EHR. All tasks can be completed virtually and with minimal supervision.

DUTIES & ESSENTIAL JOB FUNCTIONS:NOTE: The following are the duties performed by employees in this classification. However, employees may perform other duties at an equivalent level. Not all duties listed are necessarily performed by each individual in the classification.

1. Assures clinical interventions are appropriate for the admitting diagnosis and reflect the standard of care, as defined by The Joint Commission (TJC), Centers for Medicare and Medicaid Services, and AHS and Behavioral Health Department of Alameda County Utilization Plan.

2. Collaborates with the treatment team; reviews all inpatient admissions for appropriate admit status based on medical necessity criteria of Medi-Cal and/or commercial insurances and ensures the patient is registered at the appropriate level of care.

3. Communicates with treatment team members to provide the continuity of care while supporting and maintaining the treatment team approach to ensure effective resource utilization.

4. Actively participates in treatment team meeting to discuss discharge planning.

5.During the initial review, screens for discharge needs and makes the appropriate recommendations to ensure a safe transition to a post-acute level of care.

6. Initiates authorization and follow up process with Behavioral Health Department of Alameda County and AHS Admissions/Eligibility/Enrollment services for uninsured patients.

7. Works with patient care team and vendors to procure DME (Durable Medical Equipment).

8. Notifies denials to the attending MD and treatment team members via EHR.

9. Reviews patient Account notes in EHR as needed for account updates and insurance accuracy.

10.Completes the DHCS PASSR for patients being referred to a SNF or Morton Bakar Center.

11.Independently processes the denial Work Ques and Patient Account Work Ques in EHR.

12. Identifies and escalates the complex cases at the appropriate level and coordinates case conferences as needed.

13.Actively participates in the quarterly URC meeting and discusses trends, patterns, and problem cases.

14.Identifies high utilization risk patients and notifies the treatment team.

15.Communicates with the treatment team via Care management report and Likely no medical necessity report daily.

16.Documents medical necessity and patient care related information in the identified fields in EHR.

17.Maintains current knowledge of clinical practice and Utilization Management by literature review, membership in a professional organization.

18.Maintains continuing education related to specialty or pursuing certification.

19.Makes appropriate referrals to homecare specialists or social work when clinically indicated.

20. Monitors ongoing patient care and makes suggestions to achieve optimal outcomes, based on vidence based best practice.

21.Participates in outcome data monitoring and audits as needed.

22.Performs concurrent reviews assigning acute, administrative and denied days as per ACBH concurrent review policy.

23. Utilizes clinical knowledge and defined standards of care to proactively identify inappropriate resource consumption and reports as appropriate.

MINIMUM QUALIFICATIONS:

Education: Graduate of an accredited Nursing Program required; Bachelor's degree in Nursing preferred.

Minimum Experience: Previous Behavioral Health Utilization Management or Care Management experience in inpatient acute setting required.

Minimum Experience: Two to five years recent clinical experience in acute inpatient behavioral health setting required.

Required Licenses/Certifications: BLS - Basic Life Support Certification issued by the American Heart Association.

Required Licenses/Certifications: TEAM training Techniques for Effective Aggression Management (required for all positions at John George Psychiatric Pavilion; and certain positions in the Emergency Department).

Required Licenses/Certifications: Valid license to practice as a Registered Nurse in the State of California.\

Pay Range $89.32- $131.08

The pay range for this position reflects the base pay scale for the role at Alameda Health System. Final compensation will be determined based on several factors, including but not limited to a candidate's experience, education, skills, licensure and certifications, departmental equity, applicable collective bargaining agreements, and the operational needs of the organization. Alameda Health System also offers eligible positions a generous comprehensive benefits program.

The pay range per hour is $25.00 - $42.50. Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at Target.

All About Target

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.

All About Service & Engagement

Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.

At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Service and Engagement Team Leader can provide you with the skills and experience of:

• Guest service fundamentals, experience building a guest first team culture and driving loyalty programs
• Guest engagement; problem solving and resolution
• Retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
• Planning department(s) daily/weekly workload to support business priorities and deliver service and sales goals
• Leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating and retaining talent

As a Service and Engagement Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities:

• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
• Lead a team of passionate and knowledgeable Guest Advocates, Service Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interactions, quality of service, resolution, driving loyalty and cleanliness standards.
• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.
• Understand sales goals, business reporting and guest insights to plan and execute daily/weekly workload, to deliver on store sales goals, guest engagement and troubleshoot opportunity areas as needed throughout the day.
• Support Target Loyalty Programs to ensure your team can educate and promote the suite of benefits, features and offerings that reward our guest and/or enhance their shopping experience.
• Support your direct leader by following up on training completion, checking for understanding and supporting continuous education opportunities to drive proficiencies for all front of store experiences.
• Engage in consistent, meaningful development conversations throughout the critical touch points within the teams career path.
• Personalize recognition and appreciation of your team to reinforce critical guest service behaviors and promote a positive team and guest centric culture.
• With guidance from your direct leader, help lead a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors.
• Quickly respond to any concerns with a guests shopping experience by de-escalating the situation and ensuring your team understands and feels supported to resolve or address guest concerns and issues.
• Ensure your team members stay up-to-date on upcoming major promotions, brand launches and events.
• Evaluate candidates for open positions and develop a guest-centric team.
• Work a schedule that aligns to guest and business needs (this includes early morning, evening, closing, overnight shifts, holidays and weekends).
• Support and enable team members to deliver pick up and drive up orders (including drive up returns and Starbucks) efficiently and accurately to digital guests, following all federal, state and local adult beverage laws. Support guest services as needed.
• Demonstrate a culture of ethical conduct and compliance; lead team to work in the same way and hold others accountable to this commitment.
• Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correct hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.
• Model creating a welcoming experience by greeting guests as you & your team are completing daily tasks.
• Demonstrate how to engage with guests when assistance is needed, engage with guests in a welcoming way, and help solve their specific needs.
• Lead by thanking guests and let them know we're happy they chose to shop at Target.
• Model the execution of physical security processes in order to enhance the instore security culture.
• Support merchandise protection strategies across the total store; including ordering, storage and application as directed by best practices.
• If applicable, as a key carrier, follow all safe and secure training and processes.
• Address all store emergency and compliance needs.
• All other duties based on business needs.

What We Are Looking For

This may be the right job for you if:

• You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.
• You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.
• You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, and other peak shopping times).

The good news is that we have some amazing training that will help teach you everything you need to know to be a Service and Engagement Team Leader. But, there are a few skills you should have from the get-go:

• High school diploma or equivalent
• Must be at least 18 years of age or older
• Previous retail experience preferred, but not required
• Lead and hold others accountable
• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed. Work independently and as part of a team
• Manage workload and prioritize tasks independently and with a team
• Welcoming and helpful attitude
• Effective communication skills
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:

• Access all areas of the building to respond to guest or team member issues
• Interpret instructions, reports and information
• Accurately handle cash register operations, cash transactions, and oversee cash office processes as needed
• Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 10 pounds and occasionally lifting or moving merchandise up to 44 pounds without additional assistance from others
• Climb up and down ladders as needed
• Flexible work schedule (e.g., nights, weekends and holidays) and reliable and prompt attendance necessary
• Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. as needed
• Ability to remain mobile for the duration of a scheduled shift (shift length may vary)

Target will consider for employment qualified applicants with criminal histories in a manner consistent with the San Francisco and City of Los Angeles Fair Chance Ordinances.

Position: Service Desk Supervisor

Reports To: Service Desk Manager

Division: Service Desk

FSLA: Exempt

Office Designation: Elmwood Park-In Office, Hybrid

Omega Systems is looking for a Service Desk Supervisor to guide our Service Desk operations, drive excellence in customer support, and ensure compliance with company standards and security policies.

You’ll lead a talented team, set the vision for service delivery, and foster professional growth while implementing best practices that elevate performance and customer satisfaction.

Functional Responsibility and Task Statements

Operational Responsibilities

• Supervising end-user services and technical support services.
• Supervise and oversee day-to-day operations regarding proper ticketing procedures, reporting and technical support via phone.
• Provide consistent training and mentoring to members.
• Ensure Omega is providing a high level of customer service by performing Quality Assurance processes including but not limited to direct monitoring of employee interactions and analyzing reporting to identify incorrect behaviors and patterns.
• Onboard new Omega Service Desk Employees including systems access, training, and confirming proper Omega processes on a regular basis.
• Supervise group - including recruitment, supervision and coaching, scheduling, development, evaluation, and performance.
• Create, Update, and Improve Documentation to ensure high level of service.
• Review Timesheets Weekly
• Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities.
• Ensures enforcement of procedures to maintain security and access and protect against viruses, hackers, vandals, acts of God, and accidental user mistakes.

Leadership and People Responsibilities

• Work with other colleagues within OMEGASYSTEMS teams to deliver an effective Customer support service offering
• Help ensure Customer support services teams are focused on achieving results using all resources available from initiation to resolution
• Ensure that effective working relationships at all levels are achieved by simplifying complex technical messages and acting as an advocate of OMEGASYSTEMS Customer support teams both externally and internally.

Technical Responsibility and Task Statements

• Administrate and facilitate personnel to hire and retain staff.
• Assist in team building, maintain work schedules, perform appraisals, and organize staff for optimum effectiveness.
• Establish staff training and development programs related to technical services.
• Develop measures and controls to ensure performance standards and goals are achieved.
• Develop and maintain Key Performance Indicators (KPIs) around testing performed within team.
• Mentor and develop direct reports through personal behaviors.
• Ensure to provide customer satisfaction across all technical service offerings.
• Provide monthly technical activity and status reports

Incumbent(s) in this position may be required to perform other duties and special assignments not specifically stated.

Environmental: The job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, etc.

Travel Requirements: Minimal travel is required for this position.

Desired Qualifications and Skills

Required

• Bachelor's degree in a job-related discipline or equivalent working experience.
• Minimum of five years of technical experience.
• Must have former technical supervisory experience preferably in a Call Center or similar environment.
• Knowledge of servers and network operating systems; wide area networks, telephone systems, internet services, electronic mail, web services, microcomputers and other hardware and a variety of software.
• Ability to: develop and recommend strategic and tactical plans for the delivery of technical services.
• Ability to communicate technical/complex information both verbally and in writing.
• Analyze and problem solve a variety of highly technical issues; effectively negotiate/influence others; establish and maintain effective working relationships with internal and external personnel at all levels

EEO STATEMENT

It is the Company's policy to provide equal employment opportunity for all applicants and employees. Omega Systems provides equal employment opportunities to all qualified individuals without regard to actual or perceived race including hair texture and natural hair styles), color, religion, religious creed (including religious dress and religious grooming practices), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity, status and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding employee wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws. Applicants, as well as employees, who are or become disabled must be able to perform the essential job functions with or without reasonable accommodation. The Company shall determine reasonable accommodation on a case by case basis in accordance with applicable law.

Description

Ready for more than just a job? Build a career with purpose.

At Lactalis in the USA, we're committed to providing meaningful opportunities for our people to learn, grow, and thrive-whether you're just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed.

As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we're proud to produce award-winning dairy products that bring people together.

In the US, we proudly offer an unrivaled house of beloved brands, including Galbani Italian cheeses and ricotta, President specialty cheeses and butters, Kraft natural and grated cheeses, Breakstone's cottage cheese, Cracker Barrel, Black Diamond cheddar, and Parmalat milk. Our yogurt portfolio includes siggi's, Stonyfield Organic, Brown Cow, Oui, Yoplait, Go-Gurt, :ratio, Green Mountain Creamery, and Mountain High, along with a growing family of ethnic favorites like Karoun, Gopi, and Arz.

At Lactalis, we live by our core values-Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone's unique background and ideas are valued.

Even if you don't meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy.

Requirements

From your PASSION to ours

Midwest Yogurt, part of the Lactalis family of companies, is currently hiring a Sr. National Sales Manager K-12 Bid, Foodservice based in Minnetonka, MN.

The Sr. National Sales Manager for K-12 Bid is the subject matter expert responsible for the national K-12 bid strategy, planning, and execution of our Lactalis Midwest Yogurt, Inc. Portfolio (Yoplait, GoGURT, Trix Yogurt, & Mountain High) within the K-12 segment. This is a highly analytical and technical commercial role focused on maximizing our participation and profitability in all state and national school district bid cycles, aligning our product portfolio with USDA SBP/NSLP/CACFP regulations. This Leader works in close cooperation with the Trade & Finance Teams internally to set the multi-year bid strategy, and is a key influencer to Marketing & R&D to establish the innovation pipeline in the K-12 channel. This Leader also works closely with the K-12 Bid Specialist team at the Broker to execute the strategy flawlessly nationwide in each cycle.

From your EXPERTISE to ours

Key responsibilities for this position include:

Bid Strategy & Execution: Develop, manage, and implement a comprehensive multi-year K-12 bid strategy, focusing on the top 250 school districts nationwide. Translation of this strategy into tools for the K-12 Bid Specialist team to execute at the Broker in partnership with Marketing. Direct responsibility to call on the top districts across the U.S. with our Broker partners.

Reporting & P&L Management: Work with the sales operations and data and analytics team to code, scrub, and process all bids to report wins/losses/maintenance of bids annually, so we can strategically monitor regional competitive pricing trends and iterate our strategy.

Channels Expertise: Develop and execute tailored sales strategies for the K-12 segment, considering specific nuances of USDA regulation changes, monitoring state legislation closely to influence product renovation needs, and partnering closely with State & National School Nutrition Association.

Collaboration/Internal Influence: Partner cross-functionally with Supply Chain, Finance, and Marketing to align internal resources to meet the complex needs of the K-12 and champion the opportunity to keep kids well fed and ready to learn in schools with our portfolio.

From your STORY to ours

Qualified applicants will contribute the following:

• Bachelor's degree in Business, Marketing or a related field
• Minimum of 8+ years of B2B or Foodservice Sales Experience.
• Commercial Acumen: Proven Ability to manage a trade budget and possess a strong understanding or Foodservice procurement mechanics.
• Deep understanding of the K-12 procurement process, including bid cycling, commodity processing, audit materials, meal pattern final rules, and federal funding models.
• Excellent communication, presentation skills, storytelling-strong influencing skills both internally and externally.

Behavioral / Leadership Competencies

• Strategic Agility: Possesses a future-oriented perspective; anticipates complex market shifts in the Non-Commercial space and develops agile, long-term strategies to capitalize on new opportunities and mitigate threats.
• Drives Results: Exhibits a strong sense of urgency and ownership; relentlessly focused on achieving and exceeding P&L and sales targets through rigorous execution and accountability.
• Cultivate Innovation: Challenges the status quo; drives creative ideas and develops unique value propositions to win business and grow market share in mature accounts.
• Influencing & Negotiation: Inspires trust and followership both internally and externally; possesses superior leadership-level communication and negotiation skills to secure profitable agreements and align diverse stakeholder interests.
• Customer Centricity: Builds and sustains deep, collaborative relationships with customers at all levels, acting as a credible partner and industry expert.

At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career.

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities. Further, any division of the Company that is an Affirmative Action Employer will comply with all related legal obligations.

POSITION PURPOSE

Serves as a critical liaison between the Operating Room, PACU, and other departments, coordinating patient care, scheduling, and ensuring smooth operations for a specific surgical service line. This role requires exceptional organizational skills, attention to detail, and the ability to communicate effectively with multiple stakeholders across the healthcare system. Provides perioperative patient care according to established guidelines while serving as a clinical resource, preceptor, and role model. This position serves diverse populations from infant, pediatric, adolescent, adult to geriatric patients.

ESSENTIAL FUNCTIONS

1. Liaison & Coordination

· Serves as the primary point of contact between the OR, PACU, service lines, medical providers, and other departments

· Facilitates seamless communication and collaboration among all stakeholders

· Addresses and resolves interdepartmental issues related to the service line

· Coordinates multidisciplinary meetings and follows up on action items

· Prepares and runs reports related to service line volume and other metrics as needed

· Analyzes performance data to identify trends and opportunities for improvement

2. Clinical Leadership

· Coordinates all cases in an efficient manner, specifically those involving specialized technologies, equipment, or supplies related to service line operations

· Maintains comprehensive knowledge of equipment setup and function

· Stays current on best practices and procedures in perioperative services

· Contributes to continuous improvement initiatives and quality enhancement projects

· Initiates and directs room cleanup and turnover to maximize efficiency

· Initiates and maintains patient/family education and safety throughout the perioperative experience

· Provides a safe environment for patients and staff by implementing standards of aseptic technique and controlling physical and psychological aspects of the environment

· Collects and analyzes data to develop comprehensive nursing diagnoses and care plans

· Serves as a resource and role model in clinical practice for staff members

· Ensures compliance with relevant regulations and standards

· Maintains required documentation for regulatory purposes

· Participates in safety initiatives and promotes a culture of safety

3. Operational Leadership

· Works effectively with surgeons, perioperative leadership, and multidisciplinary team members

· Facilitates clear communication among all stakeholders

· Builds and maintains positive working relationships across departments

· Tracks and trends schedule patterns to identify potential issues and resolves them promptly

· Utilizes scheduling software for case requests and block releases

· Optimizes OR utilization through effective schedule management

· Coordinates with surgeons and their offices to ensure accurate scheduling

· Manages add-on cases and schedule changes with minimal disruption

· Represents the service line in cross-functional meetings

· Participates in interviewing potential team members as needed

· Leads daily department huddles to enhance communication and address immediate concerns

· Identifies inefficiencies and proposes practical solutions

· Supports data-driven decision making within the service line

4. Technical Responsibilities

· Facilitates updates and changes on surgeon preference cards to ensure accuracy

· Ensures that specialized equipment and supplies are available for assigned cases

· Manages supplies related to service line operations

· Maintains proficiency with electronic medical records and scheduling systems

· Supports special projects and initiatives as directed by leadership

5. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

Mission Statement: We, MercyOne Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Core Values:

· Reverence: We honor the sacredness and dignity of every person.

· Commitment to Those who are Poor: We stand with and serve those who are poor, especially those most vulnerable.

· Safety: We embrace a culture that prevents harm and nurtures a healing, safe environment for all.

· Justice: We foster right relationships to promote the common good, including sustainability of Earth.

· Stewardship: We honor our heritage and hold ourselves accountable for the human, financial and natural resources entrusted to our care.

· Integrity: We are faithful to those we say we are.

MINIMUM QUALIFICATIONS

1. Possession of a current or compact state license as a registered nurse issued/defined by the State of Iowa.

2. Two years’ experience as an operating room nurse required.

3. Basic Life Support certified within six (6) weeks of hire. The acceptable credentialing body is the American Heart Association.

4. Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire.

5. Ability to read, write and speak English language.

6. Strong interpersonal skills with staff, management and physicians required.

7. Ability to maintain a high standard of courtesy and cooperation in dealing with co-workers, patients and visitors, and perform job functions satisfactorily despite the stress of a hospital work environment.

8. Adaptability to performing a variety of duties, often changing from one task to another without loss of efficiency or composure.

9. Ability to function independently when appropriate.

10. Adaptability to situations involving precise attainment of set limits and standards.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

1. PHYSICAL ACTIVITY REQUIREMENTS: (Constant = 67-100% of workday, Frequent = 34-66% of workday, Occasional = 33% or less of workday)

· CONSTANT

o Talking and Hearing: While exchanging information through oral communication, both by phone and in person.

o Standing: While starting IVs.

o Walking: Usually for short distances at normal rate of speed.

o Grasping and Fingering: While starting IVs.

· FREQUENT

o Stooping, reaching, and lifting: While starting IVs, assembling supplies, etc.

· OCCASIONAL

o Lifting: While moving supplies or while assisting in patient care.

2. PHYSICAL DEMAND REQUIREMENTS:

· If a patient is unable to function independently, a mechanical/assistive device and/or additional personnel must be utilized. If an object requires lifting > 50 lbs., additional equipment/personnel must also be utilized.

· Heavy work: Exerting up to 65 lbs. push/pull (force to move frequently, and lifting up to 50 lbs. occasionally, and lifting up to 40 lbs. frequently, and lifting up to 20 lbs. constantly, to move patient and/or objects.

3. VISUAL ACUITY REQUIREMENTS:

· Ability to read and prepare written documentation.

· Ability to identify IV solutions, medications, etc.

· Ability to utilize computer terminal.

4. EQUIPMENT/TOOLS:

· Standard medical and nursing equipment, special equipment or office equipment found in the assigned area.

5. WORKING CONDITIONS:

· The worker is subject to inside environmental conditions.

· Colleagues in this job classification have been identified as having the likelihood of occupational exposure to blood or other potentially infectious materials, therefore, are included in the OSHA Exposure Control Plan with all its specifications for preventing contact with the above materials.

6. Must possess the ability to comply with Trinity Health policies and procedures.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Join the team leading the next evolution of virtual care.

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we're transforming how better health happens.

Summary of Position

Essential Duties and Responsibilities

• Work closely with business stakeholders toidentifyautomation opportunities.
• Lead the technical set up and integration ofconversational AI platform & agent development studiowithin the enterprise environment.- copilot agents preferred, deploying across enterprise not for personal use.
• Analyze business processes, data flows, and system architectures to support AI solution design.
• Support configuration and deployment of AI-powered agents,applications,and workflows.
• Design,build,and customize AI agents to automate workflows and improve productivity.
• Utilizedata platforms such asMicrosoft Fabric, Snowflake, Databricks, AWSfor data orchestration, governance, and compliance.
• Ensure seamless interoperabilityof agentsacrossMicrosoft and other enterprise applications asrequired.
• Evaluateand implement secure API integrationswith enterprise systems using APIsandconnectors to enable data exchange and workflow automation.
• Apply best practices for data security, identity management, and compliance with organizational and regulatory standards.
• Apply analytical judgment to assess feasibility, scalability, data readiness, and risks of AI use cases.
• Collaborate withcybersecurityand product teams to build robust AI solutions
• Test new AI agent enhancements, integrations, and fixes prior to release to ensure quality and expected behavior.
• Track and analyze performance metrics, including response quality, speed, reliability, andcost-effectivenessof AI agents and automated workflows.
• ContinuouslyoptimizeAI solutions based on performance data, user feedback, and evolving business needs.
• Document requirements, solution designs, architecture diagrams, and integration approaches in a clear and concise manner.
• Contribute to internal standards, reusable patterns, and best practices for AI agent and automation development.
• Support knowledge sharing and enablement across technical and business teams.

Qualifications Expected for Position

• Bachelor's degree in computer science, Information Systems, Engineering, Data Science, or a related fieldor equivalent combination of education and relevant professional experience.
• Advanced certifications or coursework in cloud platforms, data engineering, or AI/ML preferred.
• 3+years of experience in solution architecture, systems integration, automation engineering, or applied AI roles.
• 1+ year demonstrated ability to design, build, and deployAI-poweredagents, workflows, or conversational applications.
• Proven experience working directly with business stakeholders to translate operational needs into scalable technical solutions.
• Hands-on experience implementing enterprise automation or conversational AI solutions across multiple departments or use cases.
• Experienceoperatingin regulated orsecurity-consciousenvironments, supporting compliance and governance requirements.
• Strong experience designing and implementing enterprise system integrations using APIs, connectors, and automation frameworks.
• Experience working with modern data platforms (e.g.,Microsoft Fabric, Snowflake, Databricks, AWS) to support data orchestration, access control, and compliance.
• Solid understanding of identity management, access controls, and data security best practices.
• Ability to assess AI solution feasibility, including data readiness, scalability, performance, and cost considerations.
• Strong analytical andproblem-solvingskills with the ability to apply sound judgment to ambiguous or emerging AI use cases.
• Excellent written and verbal communication skills, with the ability to explain technical concepts to nontechnical audiences.

The base salary range for this position is$130,000 - $140,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026.Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications.This information is applicable for all full-time positions.

We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. All time off must be approved by your manager prior to use. You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details.

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why join Teladoc Health?

• Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.

• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.

• Join a multi-faceted community that celebrates each colleague's unique perspective and is focused on continually improving, each and every day.

• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.

• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

• Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health's Notice of Privacy Practices for U.S. Employees' Personal information is available at this link.

New Mexico Donor Services (NMDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at NMDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!!New Mexico Donor Services is seeking a Hospital Development Director to join our team!

This position will be responsible for leading the Hospital Development function across all locations. This role will direct, coach, and counsel the Hospital Development teams in managing relationships with hospital leadership and conducting hospital performance assessments, while also leading performance improvement initiatives and outcomes

COMPANY OVERVIEW AND MISSION

New Mexico Donor Services is the designated organ procurement organization (OPO) for the state of New Mexico – and is a member of the DCI Donor Services family.

For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.

DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.

Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobili

With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.

Key responsibilities this position will perform include:

• Oversee the development and implementation of strategic hospital plans to facilitate growth in the organ and tissue donation.
• Evaluates activities against established strategic hospital plans. Works in collaboration with hospitals’ QAPI departments to ensure hospital performance.
• Conducts in-person meetings with key hospital personnel to establish rapport and identify potential problems. Resolves concerns related to the provision of service with the hospital. Partners with location Clinical Directors and Executive Directors to investigate missed referrals.
• Prepares, distributes, and analyzes hospital surveys. Tracks and analyzes both donor and referral patterns.
• Oversee the development and maintenance of Hospital Development policies and procedures. Leads organizational regulatory compliance with CMS and AOPO with regards to all aspects of Hospital Development.
• Responsible for hiring, onboarding, and training of employees. Evaluates employee performance through dashboards and meeting strategic hospital goals.
• Develop employees to present findings to all levels of hospital personnel. Provides coaching, counseling, and education as necessary.
• Regularly audits hospital documentation activities entered by staff in iTransplant and presentation material.
• Communicates and works collaboratively with other DCIDS/OPO departments to identify and improve donation processes within hospitals, Medical Examiners and Corner Offices. Actively participates in AOPO Hospital Development Council.
• Leads the Hospital Development Affinity Group. Escalates feedback and ideas to senior leadership as appropriate.
• Acts as a role model for DCIDS by supporting, reinforcing, and exhibiting behaviors consistent with the DCIDS core values, which are selfless, hardworking, passionate, and dependable.
• Other special projects and duties as assigned.

The ideal candidate will have:

• An RN or BA/BS in Health or Business-related field preferred
• Occupational experience related to cultivating relationships and creating buy-in within healthcare setting
• OPO experience preferred
• Working knowledge of computers and Microsoft Office applications to include Word, PowerPoint, and Excel required
• Exceptional teamwork, communication, and conflict management skills.
• Valid Driver’s license with ability to pass MVR underwriting requirements.

We offer a competitive compensation package including:

• Up to 184 hours of PTO your first year
• Up to 72 hours of Sick Time your first year
• Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
• 403(b) plan with matching contribution
• Company provided term life, AD&D, and long-term disability insurance
• Wellness Program
• Supplemental insurance benefits such as accident coverage and short-term disability
• Discounts on home/auto/renter/pet insurance
• Cell phone discounts through Verizon
• Meal Per Diems when actively on cases

**New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.**

You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position.

DCIDS is an EOE/AA employer – M/F/Vet/Disability.

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