Pathway Technologies Incorporated Jobs in Usa
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At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke University Hospital
Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of Duke Health's four hospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.
Clinical Apprentice-MRI Tech-Post Primary Pathway- Part Time
General Description of the Job Class
Under the direct supervision of a certified technologist, perform a variety of specialized tasks involved in the performance of medical imaging exams and procedures. This role supports individuals who have passed their primary ARRT certification and are pursuing post-primary certification.
Duties and Responsibilities of this Level
- Perform specialized tasks associated with the operation of imaging equipment and related devices in accordance with prescribed safety procedures.
- Position patients for imaging exams using appropriate positioning devices and protective equipment.
- Conduct exams accurately per established protocols, policy, and patient safety standards.
- Assist certified technologists and radiologists with imaging exams procedures, including patient preparationand contrast administration.
- Evaluate images for technical quality, collate processed images in sequence of exposure, and appropriately label and transmit to the Image Archival System.
- Schedule patients for exams and procedures; assist with clerical functions.Charge exams, procedures, and supplies in the EHR.
- Dispense and/or order contrast for imaging exams, if applicable.
- Maintain accurate patient records.
- Provide care for the psychological and physical needs of patients and their families during imagingprocedures.
- Demonstrate proficiency in IV placement for contrast administration, if applicable.
- Perform other related duties incidental to the work therein.
Note: DUHS offers career growth and enrichment within Imaging Services, including a clinical ladder program with various steps and opportunities across the health system.
Required Qualifications at this Level
Education:
Graduate of an ARRT or NMTCB-approved program in radiography, radiation therapy, or nuclear medicine.
Experience:
Level I: Candidates are required to have completed primary ARRT certification and be currently enrolled in an approved structured education program.
Level II- Candidates must be actively enrolled in a structured educational program and have completed at least 750 clinical hours or one-half of the
required competencies or clinical hours required for certification; whichever is greater.
Level III Candidates must be actively enrolled in a structured educational program and have completed at
least 2,000 clinical hours or three-quarters of the required competencies or clinical hours for certification, whichever is greater.
Degrees, Licensure, and/or Certification:
Certification in one of the following required-Radiography (R), Radiation Therapy (T), Nuclear Medicine Technology (N), CNMT. BLS certification required.
Pre-requisite Coursework- Acceptance into an MRI Program.
Knowledge, Skills, and Abilities:
Demonstrated ability to perform imaging procedures under supervision, effective communication and organizational skills, and commitment to patient safety and care.
Completion of Nurse Aide course preferred.
Distinguishing Characteristics of this Level
This job description outlines representative duties and responsibilities and is not a comprehensive list. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Required
Preferred
Job Industries
- Healthcare
We are seeking a Case Management Specialist to join our Pathways team.
Starting Salary: $ 43,500- $47,000 (Salary)
This role will carry out case management services as required by the contract and licensing regulations. Schedule and conduct community in-person visits with TLP youth throughout community utilizing personal vehicle (eligible for mileage reimbursement).
WHAT YOU WILL DO:
- Attend various meetings and/or court hearings.
- Aid with facilitating and/or organizing independent living skills classes.
- Assist with maintaining scattered sites apartments.
- Provide crisis intervention.
- Work collaboratively with providers in coordinating services for clients.
- Complete case notes and data entry for various software programs.
- Utilize community resources to assist youth.
- Ability to work in an on-call rotation.
- May drive up to 50 miles in one day in personal vehicle. (Eligible for Mileage reimbursement)
WHAT YOU WILL BRING:
Our ideal candidate will have 1-3 years of relevant work experience and the following requirements:
- Bachelor's degree in human behavioral science which includes 30 semester or 45 quarter hours either in development of human behavior, child development, family intervention techniques, diagnostic measures or therapeutic techniques, such as social work, psychology, sociology, guidance & counseling and child development.
- At least 21 years of age and pass background check, physical, and drug screening
- A valid driver's license in the state you reside in, proof of current vehicle insurance, and reliable transportation.
WHO WE ARE:
Cornerstones of Care is a mental and behavioral health nonprofit certified in trauma-informed care that provides evidence-based prevention, intervention, treatment, and support services to help children and families improve their safety and health by making positive changes in their lives. Each year, our team empowers children and families in Kansas, Missouri, and beyond through three key service areas:
- Youth & Family Support - We help youth gain independence through social and living support programs while empowering families with the skills and resources they need to become resilient and successful.
- Foster Care & Adoption - We reunify and unite families while recruiting and providing support to foster parents and youth in foster care.
- Education & Community Trainings - We help students achieve academic success while giving educators the tools to create safe learning environments to improve their students' behaviors and offer innovative learning opportunities to build and improve knowledge in the community.
CORNERSTONES OF CARE'S ORGANIZATIONAL COMMITMENTS:
- Nonviolence - helping to build safety skills and a commitment to a higher purpose.
- Emotional Intelligence - helping to teach emotional management skills.
- Social Learning - helping to build cognitive skills.
- Open Communication - helping to overcome barriers to healthy communication, learn conflict management.
- Democracy - helping to create civic skills of self-control, self-discipline, and administration of healthy authority.
- Social Responsibility - helping to rebuild social connection skills, establish healthy attachment relationships.
- Growth and Change - helping to work through loss and prepare for the future.
OUR WIDE STATEMENT:
At Cornerstones of Care, we commit to fostering a community where every individual, regardless of background or identity, feels deeply welcomed, valued, and empowered. We envision a diverse community where inclusion and welcoming are prioritized. A community where all voices are heard, listened to, and respected. A community where everyone's physical, emotional, social, and psychological needs are met. At Cornerstones of Care, we have a vision where equity is not just a goal but is present in all we do; every team member feels empowered to authentically contribute to their fullest potential. We hold a collective commitment to WIDE (welcoming, inclusion, diversity, and equity) that will drive us forward as a stronger organization.
OUR DIVERSITY STATEMENT:
- We partner for safe and healthy communities.
- We cultivate a culture in which children, families, team members, volunteers, donors, and community partners feel welcomed, safe, respected, empowered, and celebrated.
- We value diversity of race, religion, color, age, sex, national origin or citizenship status, sexual orientation, gender identity and expression, geographical location, pregnancy, disability, neurodiversity, socio-economic, and military status.
- We stand for anti-racism, equity, and inclusivity.
- We insist and affirm that discrimination and violence have no place in safe and healthy communities, including in our organization.
- We strive toward a more welcoming, inclusive, diverse, and equitable organization through our policies, partnerships, and practices.
OUR BENEFITS:
Cornerstones of Care offers a competitive benefits package, which includes:
- 9 Paid Holidays, Unlimited Paid Time Off, and Paid Sick Leave
- Team members who work at least 30 hours per week are eligible for
- Health insurance benefits (medical, prescription, dental, vision)
- Cafeteria plans (Health Savings Account (HSA) and Medical and Dependent Care Flexible Spending Accounts)
- Ancillary insurance benefits (accident insurance, critical illness insurance, hospital indemnity insurance, short-term disability insurance, voluntary life)
- Cornerstones of Care provides long-term disability insurance and basic term life/AD&D insurance at no cost to the team member
- Retirement savings plan (401K) with employer match
- Pet Insurance
- Employee assistance program (EAP)
- Tuition reimbursement program
- Public Service Loan Forgiveness.
- To view more information on our benefits, please visit our Job Openings page at Join Our Team - Cornerstones of Care to download the current benefits guide.
Questions?
Please contact: Cornerstones of Care, People Experience Team
8150 Wornall Rd., Kansas City, MO 64114
Phone: Fax:
Like us on Facebook at: cornerstonescareers
Cornerstones of Care is an Equal Opportunity Employe
ACADEMIC PEDIATRIC RADIOLOGY University of Mississippi Medical Center
- Jackson Position Highlights : Work-Life Balance: Manageable workload with work from home opportunities! Desirable Practice Setting: Pure diagnostic service with no invasive procedures Only Pediatric Hospital in the state with dedicated CT, MRI, and X-ray Techs Culture & Support: Collegial department with highly respectful clinical team interactions Compensation and Benefits : Lucrative Compensation & Benefits: Guaranteed $570K compensationand retirement plans with up to up to 17.4% employer contribution Generous Extra Duty Pay for evenings, weekends, and holidays with earning potential of additional $150K per year Qualifications : Certifications
- Must be BC or BE and fellowship trained in Pediatric Radiology Open to all levels of experience including current fellows and new/early career providers Licensure: Must be in possession of or able to acquire a MS license Sponsorship: Unlimited J1 opportunities
- UMMC will assist with waiver processes Alternate pathways accepted! About the Community Affordable Living: Jackson, Mississippi, boasts a cost of living 20% lower than the national average Diverse Metro Options: Urban amenities in Jacksons metro area and suburban communities offering family-friendly livingand excellent school options Outdoor Recreation: Access parks, trails, and lakes with hiking, biking, and water sports Convenient Location: Centrally located with easy access to Jackson International Airport Job Reference #: PR24915
Remote working/work at home options are available for this role.
Vice President of Innovation, Data & Technology
StartDate: ASAP
Join a Midwestern region as their next Vice President of Innovation, Data, & Technology!
The Position
- The Vice President (VP) of Innovation, Data, & Technology will be responsible for providing executive leadership for enterprise-wide innovation, data, AI, and technology strategy, ensuring alignment with Life Unlimited' s mission, growth objectives, and long-term sustainability.
- Reporting to the Chief Operating Officer (COO), the VP will serve as a strategic advisor to senior leadership, guiding responsible adoption of emerging technologies, artificial intelligence, automation, and digital transformation initiatives.
- Lead the design and execution of a modern data and analytics ecosystem, including data governance, advanced analytics, dashboards, and reporting to drive real-time, data-informed decision-making.
- This leader will strive to champion AI-enabled solutions and intelligent automation that improve service delivery, workforce effectiveness, compliance, and financial performance.
- Key responsibilities include overseeing cybersecurity, privacy, risk management, and regulatory compliance, and embedding security and trust into all technology and AI initiatives.
- Build and develop high-performing technology, data, analytics, and innovation teams, fostering a culture of curiosity, collaboration, and continuous improvement.
- Manage technology investments, budgets, vendors, and strategic partners, ensuring measurable outcomes, scalability, and strong return on mission.
Requirements
- Bachelor's degree in information technology, computer science, and/or other related fields are required; master's degree is strongly preferred.
- A minimum of five years of leadership experience within a related setting is required.
The Organization
- Life Unlimited is a fast-growing human services organization based in Kansas City, Missouri, dedicated to delivering exceptional support and services for individuals with disabilities.
- Over the past decade, Life Unlimited has expanded from $4.5M to $50M organization, reflecting our deep community impact and commitment to meaningful, person-centered care.
- Life Unlimited partners with local individuals, families, and stakeholders to enhance independence, dignity, and quality of life across diverse communities throughout the region.
- They are deeply committed to their mission-driven culture and emphasize innovation, collaboration, and continuous improvement to advance equitable opportunities and outcomes.
- Rooted in Kansas City, Life Unlimited is proud to combine community presence with a forward-thinking vision, leveraging data, technology, and compassionate leadership to shape the future of human services.
The Community
- When it comes to great food and drink, Kansas City (KC) has made its mark. Smoky barbecue. Local distilleries. Every aspect of the culinary and spirits scene possesses a uniquely KC twist that makes it something special. It's a culture that embodies the city's diverse influences, from international flavor and home-style cooking to unrivaled craft beer breweries.
- In-house roasters keep beans fresh while expert baristas sling espresso and other caffeine concoctions amidst some of the most welcoming and appealing environments in the city.
- Unique attractions throughout KC beckon locals and visitors alike to find the city's hidden gems. Explore the nationally recognized World War I Museum. Let curiosity guide you at Union Station. Walk in the steps of America's 33rd President in Independence.
Please direct all inquiries, applications, and referrals to:
?Jill Ettori
Executive Search Director
781-591-3720
#BESRecruitment
#LI-JE1
Facility Location
Located close to the geographical and population centers of the U.S., Kansas City really lives up to its moniker as "The Heart of America." Famous for its mouth-watering barbeque dishes, you'll soon find there is much more to this town than just the food. With its abundance of fountains and boulevards, Kansas City is the perfect place for travelers looking for a thriving Midwestern city.
Job Benefits
About the Company
At AMN Healthcare, we strive to be recognized as the most trusted, innovative, and influential force in helping healthcare organizations provide quality patient care that continually evolves to make healthcare more human, more effective, and more achievable.
Information Technology, IT, Chief Information Officer, CIO, Chief Technology Officer, Information Systems, Informatics, Data Processing, Network, electronic highway, information superhighway, web, virtual, artificial intelligence, computer technology, operating systems, programmer, programming, business technology, computing, electronic technology, computerized information
LocationAtlanta, Georgia
Full/Part TimeFull-Time
Regular/TemporaryRegular
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About Us
Overview
Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.
About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.
Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.
Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.
About Scheller College of Business
Established over a century ago, the Georgia Tech Scheller College of Business is a leader in education, research, and inclusive innovation with the goal of advancing business and improving the human condition. Strategically positioned at the intersection of business and technology, Scheller is committed to cultivating ethical leaders who create value for business and society.
The College is located in the heart of Midtown Atlanta's Technology Square, an area with the highest density of startups, corporate innovators, and academic researchers in the southeastern U.S. Through top-ranked career services and an expansive alumni network, Scheller connects students to the world's most innovative companies not just in Atlanta, but around the world.
The College offers AACSB-accredited bachelor's, master's, and doctoral degrees in business, along with Graduate Certificate and Executive Education programs. The College manages its broad portfolio and research under eight academic areas: Accounting, Finance, Information Technology Management, Law and Ethics, Marketing, Operating Management, Organizational Behavior, and Strategy and Innovation.
Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.
Job Summary
The Scheller College of Business at the Georgia Institute of Technology (Georgia Tech) in Atlanta, Georgia is seeking experienced candidates to fill a vacancy at the rank of Non-Tenure Track Lecturer of Information Technology Management (ITM), starting in fall 2026. The primary duties will be to teach and provide service to the College, the Institute, and the profession.
Required Qualifications
Educational Requirements
Master's Degree
Required Experience
Teaching/Service
Required Qualifications
A master's in business administration or similar discipline is required.
Preferred Qualifications
A Ph.D. in Information Technology Management or related discipline.
USG Core Values
The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at policymanual/section6/C2653.
Equal Employment Opportunity
The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.
Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.
Other Information
This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.
Background Check
Successful candidate must be able to pass a background check. Please visit employment/pre-employment-screening
Other Information
Candidates should demonstrate excellence in teaching.
LocationAtlanta, Georgia
Full/Part TimeFull-Time
Regular/TemporaryRegular
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About Us
About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.
Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
Students are our top priority.
We strive for excellence.
We thrive on diversity.
We celebrate collaboration.
We champion innovation.
We safeguard freedom of inquiry and expression.
We nurture the wellbeing of our community.
We act ethically.
We are responsible stewards.
Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.
About the School of Arts, Entertainment, and Creative Technologies
This newly launched school will further position Georgia Tech as an international leader in research, education, and community and industry engagement at the intersection of arts, technology, and design. The school's pedagogical approach will integrate artistic foundations, technical innovation, and creative entrepreneurship. The school will leverage Georgia Tech's existing strengths in areas ranging from artificial intelligence and student startups to digital media and music technology, adopt the culture of practice-based studio pedagogy in the College of Design, and build sustained partnerships with creative studios, technology providers, startup companies, nonprofits, and artists-in-residence taking advantage of Atlanta's thriving creative ecosystem.
The school will be piloting courses in Spring 25 and launch the B.S. in Arts, Entertainment, and Creative Technologies in Fall 2026 for both incoming students as well as transfer students. This degree aims to prepare students to enter fields such as film, gaming, immersive media and art works that integrate new technologies and computational advances, at a time in which emerging technologies are rapidly transforming art and related industries nationally and internationally. At Georgia Tech, we seek to develop the next generation of leaders that will guide that transformation as we support the workforce needs and continued growth of the creative economy in Georgia.
The Arts at Georgia Tech
The launch of this new school is a critical part of Georgia Tech's broader strategic plan for growing the arts across the Institute. Georgia Tech recognizes the role of the visual and performing arts in cultivating creative thinking, the increasingly important role that emerging technologies play in the arts, and the potential for Georgia Tech to support a thriving campus arts community in connection with a growing ecosystem of arts organizations and creative industries throughout the state. Georgia Tech has also announced plans for the Creative Quarter, a 7-acre innovation district that will foster collaborations, inspire innovation, and build community through arts, creativity, and technology.
Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.
Location
Atlanta, GA
Job Summary
The College of Design at the Georgia Institute of Technology invites nominations and applications for the position of the founding Chair of the School of Arts, Entertainment, and Creative Technologies in Atlanta, Georgia. We are seeking a visionary, creative, and entrepreneurial academic leader who will develop a nationally and internationally recognized center of excellence for studying the intersection of arts practice and emerging technologies.
The chair will have the opportunity to shape a new school that will expand Georgia Tech's academic and research activities and reputation at the intersection of technology and the arts, with the opportunity for substantial impact within Georgia Tech, the state of Georgia, and beyond. The new chair will be expected to provide overall leadership and vision for the development of a comprehensive program of teaching and research and will oversee the hiring of new faculty for the school, as well as new internal joint appointments that might complement those already in place. Over time the Chair will oversee expanding the major to include a pre-college program and a minor and will help develop a vision to expand into a graduate degree.
Responsibilities
The Chair will:
- Manage academic, fiscal, and personnel matters and ensure the alignment of the School of Arts, Entertainment, and Creative Technologies with the strategic objectives of the College and Institute;
- Maintain an active role in the academic life of the school by contributing personally to teaching and research;
- Create strong interdisciplinary relationships with other schools within the College of Design and across campus;
- Foster an active research culture;
- Elevate awareness of the school and its programs across the campus, as well as with prospective students, alumni, and community, arts, and industry leaders through relationship building as well as public presentations and speaking engagements;
- Work with community and corporate leaders' including through the College of Design Dean's Advisory Board and bring a demonstrated passion for community engagement and fundraising, with a commitment to building lasting relationships that support the School and the College's mission and future growth.
- Develop curricular plans for growth, including growing the major, developing a minor and/or certificate, and envisioning higher-level degrees.
- Manage space and resources to accommodate growth and ensure technology expansion as technological landscapes change.
Required Qualifications
Candidates must have a terminal degree or professional equivalency related to the intersection of arts, entertainment, and creative technologies with a distinguished record of creative and/or scholarly achievement that typically qualifies for a tenured position at the rank of full professor.
Preferred Qualifications
The candidate must maintain an active commitment to the creative industries, to the technologies that support them (especially film, gaming, and/or immersive media), and to the promotion of excellence in teaching and research and must have the ability to engage with community and industry leaders and work effectively with faculty, students, and administrators. Significant experience in academic or research administration is desirable. We especially encourage candidates with proven or emerging skills in industry partnerships and/or fundraising to apply.
Student Success Criteria:
- The ability to teach and mentor a student body
- The ability to promote an inclusive and welcoming educational/work environment
- The ability to mentor and assist students interested in pursuing graduate education
- The ability to design and teach curricula that are responsive to a diverse student body
- The ability to adopt teaching strategies that support the learning and success of all students
- The ability to engage students in experiential learning activities and pedagogy that support student success
- The ability to engage in high-impact practices that support deep learning for student success
- Has expertise in teaching, scholarship, and/or service that contributes to access, diversity, and equal opportunity in higher education
Required Documents to Attach
Interested individuals should submit the following materials:
- Cover letter describing your interest in the position, outlining your vision for the new School, and highlighting your academic experience, creative achievement, evidence of industry and/or community engagement, and leadership style;
- Curriculum Vitae; and
- Name, address (including email), and telephone number of five academic/professional references.
Contact Information
For further information about the position please contact the search committee chair John Peponis at
USG Core Values
The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at policymanual/section6/C2653.
Equal Employment Opportunity
The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.
Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia (USG) and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.
Other Information
This is a supervisory position.
This position has financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.
Other Information
Applications should be submitted by January 6, 2026
Background Check
Successful candidate must be able to pass a background check. Please visit employment/pre-employment-screening
LocationAtlanta, Georgia
Full/Part TimeFull-Time
Regular/TemporaryRegular
Add to Favorite JobsEmail this Job
About Us
Overview
Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.
About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.
Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.
Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.
About Scheller College of Business
The Scheller College of Business' Full-time MBA Program is ranked #9 among public universities by Bloomberg BusinessWeek (2021) and U.S. News & World Report (2023). Georgia Tech is one of the nation's leading research universities and consistently ranks among the top public universities in the country. Atlanta is the 9th largest metropolitan area in the U.S. and serves as a cultural and economic hub for the region.
Job Summary
The Scheller College of Business at the Georgia Institute of Technology in Atlanta, Georgia, seeks applications for a research-focused Postdoctoral Fellow in Information Technology Management (ITM). The initial appointment is for one year and may be renewed for up to two years, depending on satisfactory performance. The postdoc can begin as soon as January 2026 or as late as August 2026 we are happy to accommodate the timeline that works best for the selected candidate.
The role involves close collaboration with the ITM area faculty on mutually selected research projects. Two preferred areas of focus for our group are:
Studying the application of LLMs in online multisided platforms, such as the design and optimization of LLM-powered advertising mechanisms, and strategic interaction between platform participants. We are particularly interested in how LLMs influence user engagement, attention allocation, and economic outcomes on digital platforms, including auction-based advertising markets and dynamic information environments.
Developing economic frameworks for data valuation and privacy in business applications, including topics such as federated learning, copyright-preserving generative models, data marketplace pricing, and incentive-compatible privacy mechanisms. This line of research aims to connect information economics, machine learning algorithms, and market design, to address practical concerns in decentralized data governance, trustworthy machine learning, and platform strategy.
Responsibilities
Responsibilities for this position include :
- Work on high-impact research projects, from conceptualization, data collection, and data analysis to manuscript preparation and publication.
- Teach one 3-credit course each year.
- Perform related services based on the needs of the ITM area
Required Qualifications
- A Ph.D. or equivalent degree in information systems, economics, management science, computer science, statistics, operations, or other related quantitative and/or social science domains
- The degree must completed by the position start date. For example, ABD (All but dissertation) candidates must have successfully defended their dissertation no later than July 1, 2026 for an August 1, 2026 start date.
- Strong analytical, quantitative, and communication skills.
Preferred Qualifications
- Knowledge in machine learning, generative models and LLM.
- Knowledge in data privacy technologies, including but not limited to federated learning, differential privacy, copyright preserving technologies in generative models.
- Knowledge in microeconomic theory, including but not limited to mechanism design, auction theory, game theory
- Prior teaching experience
Required Documents to Attach
Applicants should submit:
- A cover letter (please discuss research themes or topics that you'd like to pursue and any relevant research or industry experience)
- Your CV
- Names and contact information of three references as a single pdf file, and
- One published or working paper.
Review of applications will begin immediately and continue until the position is filled. To receive full consideration, please submit your application no later than 2
The selection process for the chosen candidates will include passing a pre-employment background screening, submission of transcripts, as well as other pre-employment documents once top candidates have been identified.
Questions can be sent to addressing Professor Mingxi Zhu or Professor Lizhen Xu
Knowledge, Skills, & Abilities
We welcome candidates with strong skills in areas including, but not limited to, analytical modeling; economic theory (such as game theory, mechanism design, and information design); and machine learning (including algorithm design, analysis, and generative models such as large language models). While a background in information systems is preferred, we also encourage applicants from related fields such as economics, computer science, operations research, and statistics. We are particularly interested in scholars who can integrate economic theory with computational approaches to address key challenges at the intersection of artificial intelligence, digital markets, and information technologies.
USG Core Values
The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at policymanual/section6/C2653.
Equal Employment Opportunity
The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.
Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.
Other Information
This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.
Background Check
Successful candidate must be able to pass a background check. Please visit employment/pre-employment-screening
Accommodations
Applicants with the need for an accommodation: Georgia Tech is committed to ensuring that its online applicant process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation due to a disability to search for a job opening or submit an application, please call us at .
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Please note: Messages left for other purposes, such as following up on an application or non-disability-related technical issues, will not receive a response. Please review our FAQs for assistance with common questions.
Salary range:
The UC academic salary scales set the minimum pay at appointment. See the following table for the current salary scale for this position: . The current full-time salary range for this position is $75,301 - $199,722. TSP hourly rate: $150-$375. Starting salary will be commensurate with highest degree, past college-level teaching experience, relevant industry experience and equity within the department.
Percent time:
Lecturer positions may range from 17% to 100% time in a given fall or spring semester. Instructors teaching one course with three hours of lecture per week during the fall or spring semester will normally be appointed at 33% time; exact percentages depend on contact hours and other assigned duties. Lecturer positions may range from 4% to 22% in the summer.
TSP assignments are hourly based on contact hours and other assigned duties.
Anticipated start:
Academic-Year: July 1
Fall semester (only): August 1
Spring semester (only): January 1
Summer (only): May - August
Review timeline:
The use of a lecturer pool does not guarantee that an open position exists. See the review date specified in AP Recruit to learn whether the department is currently reviewing applications for a specific position. If there is no future review date specified, your application may not be considered at this time. Applications for fall and summer semesters are usually reviewed in February/March, and for spring semester in August/September.
Position duration:
Lecturer positions may vary and can be for one semester or a full academic year. TSP positions may vary and can be for one day, a few days, one week, or a few weeks.
Application Window
Open date: July 10, 2025
Most recent review date: Sunday, Feb 15, 2026 at 11:59pm (Pacific Time)
Applications received after this date will be reviewed by the search committee if the position has not yet been filled.
Final date: Friday, Jul 10, 2026 at 11:59pm (Pacific Time)
Applications will continue to be accepted until this date, but those received after the review date will only be considered if the position has not yet been filled.
Position description
The Pantas and Ting Sutardja Center for Entrepreneurship & Technology (SCET) at the University of California, Berkeley invites applications for a pool of qualified temporary instructors to teach experiential-based courses in SCET, housed within the College of Engineering, should an opening arise. The number of positions varies from semester to semester (Spring, Summer and Fall) depending on the needs of the department.
UC Berkeley's SCET is the premier institution for the study and practice of entrepreneurship and technology innovation. SCET's mission is to empower innovators to positively change the world and believe mindsets and behaviors matter, diversity adds value, and innovators should be responsible for what they create. Since 2005, SCET has created the foundation of Berkeley's entrepreneurship ecosystem and is known for developing the Berkeley Method, an internationally recognized approach to teaching technology entrepreneurship to undergraduate students, innovation to graduate students, and technology firm leadership to executives and professionals. SCET is where aspiring entrepreneurs and innovators take a deep dive into the world of entrepreneurship and technology innovation. SCET courses offer students the opportunity to learn from experts in their fields, as well as their classmates, and address real-world problems through hands-on group projects. Students have the chance to build networks, learn how to start and grow their own start up, and strengthen transferrable skills in areas such as leadership, teamwork, and communication. The mindsets and skills introduced in SCET classes prepare students to become innovative leaders in their industry, jobs or ventures regardless of the field.
SCET hires a number of qualified professionals and academics to hold temporary lecturer appointments to lend variety and subject matter expertise to our core topics. The topics in our Fall, Spring and Summer curriculum may include but are not limited to: Technology Entrepreneurship, the Berkeley Method of Entrepreneurship, Leadership, Product Management, and other advanced topics and challenge labs in entrepreneurship, innovation, and technology including, but not limited to environmental sustainability, plant based foods, smart cities, future of work, health technology, sports technology, and other emerging technologies and industries.
SCET hires for both lecturer and Teacher Special Program (TSP) positions. TSPs teach short courses on one or more of the topic areas listed. Most TSP courses are taught in a 'bootcamp' format in August and January. Lecturers and TSPs are responsible for the course syllabus, curriculum development and delivery, holding office hours, student assessment through relevant projects, presentations, problem sets, exams, and/or class attendance and participation, and assigning grades.
Unit:
Labor Contract:
Qualifications
Basic qualifications (required at time of application)
Bachelor's degree or equivalent international degree required at the time of application.
Additional qualifications (required at time of start)
Advanced degree or five years teaching experience and/or five years industry experience.
Preferred qualifications
Experience starting and growing new technology ventures, investing, and/or executive experience. Experience teaching undergraduate-level innovation topics.
Application Requirements
Document requirements
Curriculum Vitae - Your most recently updated C.V.
Cover Letter - Within your cover letter please address your experience and interest in teaching as well as your experience starting and growing new technology ventures, investing, and/or executive experience.
Reference requirements
- 0-2 required (contact information only)
Apply link:
JPF04953
Help contact:
About UC Berkeley
UC Berkeley is committed to diversity, equity, inclusion, and belonging in our public mission of research, teaching, and service, consistent with UC Regents Policy 4400 and University of California Academic Personnel policy (APM 210 1-d). These values are embedded in our Principles of Community, which reflect our passion for critical inquiry, debate, discovery and innovation, and our deep commitment to contributing to a better world. Every member of the UC Berkeley community has a role in sustaining a safe, caring and humane environment in which these values can thrive.
The University of California, Berkeley is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.
For more information, please refer to the University of California's Affirmative Action and Nondiscrimination in Employment Policy and the University of California's Anti-Discrimination Policy.
In searches when letters of reference are required all letters will be treated as confidential per University of California policy and California state law. Please refer potential referees, including when letters are provided via a third party (i.e., dossier service or career center), to the UC Berkeley statement of confidentiality prior to submitting their letter.
As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.
Unless stated otherwise, unambiguously, in the position description, this position does not include sponsorship of a new consular H-1B visa petition that would require payment of the $100,000 supplemental fee.
As a condition of employment, the finalist will be required to disclose if they are subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct.
- "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment or discrimination, as defined by the employer.
- UC Sexual Violence and Sexual Harassment Policy
- UC Anti-Discrimination Policy
- APM - 035: Affirmative Action and Nondiscrimination in Employment
Job location
Berkeley, CA
We are looking for a Senior Technology Compliance Analyst who will play a pivotal role in advancing our Compliance Program. This unique opportunity allows you to serve as a subject matter expert, collaborating with Technology management teams to design, evaluate and test internal controls for efficiency and effectiveness. In this role, you will monitor regulatory and technology changes, coordinate with internal and external auditors, and ensure compliance across the organization. You will lead control reviews for new business areas, technologies, and evolving processes, identify gaps between policy and practice, and recommend remediation strategies.
What you will do – Essential Responsibilities
- Develop and maintain a comprehensive framework for Technology Compliance, including validation, classification, and control testing across IT domains (e.g., PCI DSS, HIPAA, Data Privacy).
- Execute enterprise compliance governance frameworks, balancing risk appetite with business needs and translating findings into actionable steps.
- Lead compliance assessments and pre-implementation reviews to ensure proper controls are designed, implemented, and documented.
- Design, implement, and maintain enterprise-wide General IT Controls (GITCs) and compliance frameworks aligned with regulatory requirements (PCI DSS, SOX, HIPAA, Data Privacy, etc.).
- Develop and enforce processes and procedures to ensure adherence to company policies, laws, and industry standards (e.g., NIST, ITIL).
- Influence compliance strategy and direction within established standards and guidance.
- Act as a trusted advisor and subject matter expert on technology key controls, partnering to evaluate control effectiveness, identify risks, and support remediation efforts.
- Leverage technical experience to assist management in designing appropriate automation and system configurations to support the enforcement and collection of compliance-related evidence.
- Facilitate internal and external audits, and provide clear, timely communication of findings, recommendations, and remediation plans.
- Monitor and validate information security controls, analyze trends in control weaknesses, and recommend enhancements to meet evolving compliance standards.
- Collaborate cross-functionally while demonstrating ownership, initiative, and effective communication on compliance matters.
- Execute enterprise compliance governance frameworks, balancing risk appetite with business needs and translating findings into actionable steps.
- Assess compliance exposure and deficiencies across internal and external systems, recommending effective solutions.
- Lead remediation and design review meetings, build consensus on compliance strategies, and influence direction across teams.
- Maintain awareness of emerging technology trends and evolving external regulations to proactively adapt compliance processes.
Purpose of the role
As a Senior Technology Compliance Analyst, you will play a pivotal role in strengthening our IT control environment by driving innovation, collaboration, and continuous improvement. You will work closely with product, technology, and compliance teams to design controls, assist with control execution, and perform testing and validation. This role is ideal for someone who thrives in a fast-paced environment, is passionate about technology and compliance, and embraces automation and data-driven insights to modernize practices. Success in this role requires strong communication skills, attention to detail, a proactive mindset, and a commitment to delivering high-impact solutions that enhance operational resilience and ensure regulatory alignment.
Qualifications and Requirements
- Bachelor's degree (or equivalent experience), with solid IT audit or compliance experience.
- Familiarity with Technology Compliance management industry frameworks and standards: NIST, OWASP, SANS, ISO-27001/2, SANS, and Cobit
- 5+ years working experience with enterprise technology compliance management programs, or auditing experience, controls testing, conducting ITGC and PCI assessments
- Possession of industry certifications required: CISA and/or CISSP. Desired CRISC, CIA, CISM, PCI
- Strong Communication skills with the ability to clearly communicate through tailored messaging, organized presentations, and group facilitation.
- Strong technical skills with the ability to design IT controls and system functions that enforce or collect compliance evidence.
- Demonstrates expertise in mentoring colleagues on compliance principles and leads effective training and awareness programs.
- Demonstrates strong analytical, problem-solving, and organizational skills under pressure, with a commitment to world-class service, flexibility, and continuous improvement.
- Effective organization and time management skills with strong attention to detail.
Work Location and Arrangement: This role will be based out of the Richmond, VA Technology Innovation Center. Associates based in Richmond work onsite 5 days per week.
Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis.
About , Inc.
, Inc. is a leading online gifting and experiential commerce company with a family of iconic brands including , Harry & David, Cheryl’s Cookies, , Things Remembered, and more. Our mission is to inspire more human expression, connection, and celebration—powered by innovative customer experiences and a seamlessly integrated technology ecosystem.
Key Responsibilities
Strategic Technology Leadership
- In conjunction with the Business and Product Management, define and execute a multi-year technology vision and roadmap spanning:
- Customer Care platforms (CCaaS (Contact Center as a Service), CRM, customer accommodations, digital engagement, WFM and analytics
- Develop and execute Enterprise Order Management integrations for exception handling
- Collaborating with Product Management to develop AI & Virtual agents’ strategy and execution
- Align technology investments to measurable business outcomes including:
- CSAT / NPS improvement
- Cost-to-serve reduction
- CSRs end-to-end productivity improvements
- Establish scalable, API-first, cloud-native architecture aligned to enterprise standards.
Technology Platform & Solution Ownership
- Ensure reliable, secure, compliant, and scalable technology platform to deliver operational capability across:
- Voice, chat, email, SMS, and digital service channels
- Integrated order capture and exception handling
- Work collaboratively within IT (and business) on integrations across ERP, WMS, TMS, Digital Commerce, Payments, real-time Inventory visibility and enterprise data platforms to drive a seamless customer and agent experience
- Collaborate on Customer Center strategy, design, reliability, and optimization:
- IVR, call routing, telephony platforms
- Order exception management workflows
- Self-service and agent assisted transactions
- Ensure peak-readiness and high availability (99.9%+ uptime) across all platforms.
Delivery & Modernization
- Lead large-scale technology transformation programs including:
- CCaaS implementation & migrations
- CRM modernization
- Workforce forecasting, planning and scheduling solutions
- Autonomous agents and customer experience improvements
- Implement agile engineering practices with outcome-based delivery.
- Establish architecture standards for technology selection, deployment, lifecycle management, and technical governance.
- Support modernization initiatives leveraging:
- Intelligent call routing and speech recognition
- Predictive inventory analytics
- Automated order exception handling
Innovation& Intelligent Automation (AI/ML, Agentic AI, Bots)
- Support adoption of AI, machine learning, and intelligent automation across customer care.
- Support implementation of Agentic AI and autonomous workflow agents to:
- Address and resolve WIMO calls
- Resolve order exceptions
- Automate refunds, replacements, and adjustments
- Proactively manage inventory imbalances
- Assist agents with real-time recommendations and next-best actions
- Collaborate and support conversational AI, chatbots, voice bots, and virtual assistants to increase containment, improve personalization, and reduce cost-to-serve.
- Deploy predictive analytics and ML models for:
- Call volume forecasting
- Order risk scoring
- Inventory demand sensing
- Backorder prevention
- Establish foresight metrics, alerts and early-warning dashboards to anticipate service spikes, fulfillment bottlenecks, delivery and inventory constraints before customer impact.
- Partner with Data & Analytics to operationalize semantic-layer-driven intelligence into customer[1]care systems.
Operational Excellence & Reliability
- Own production support, incident management, and platform stability.
- Reduce incident rates and Mean Time to Resolution (MTTR).
- Ensure resilience, disaster recovery readiness, and business continuity.
- Optimize system performance to handle seasonal and promotional peaks.
Data, Analytics & Automation
- Enable analytics layer to help business improve:
- Call containment
- Forecast accuracy
- Agent productivity
- Customer and Agent experience
- Cost-to-serve
- Establish KPI dashboards measuring both technical and business performance impact.
Leadership & Cross-Functional Collaboration
- Build and lead high-performing engineering, architecture, and operations teams.
- Partner closely with:
- Product Management and Customer Care Operations
- Supply Chain & Fulfillment
- Digital Commerce
- Finance & FP&A
- Security & Compliance
- Influence executive stakeholders and participate in steering committee governance.
- Ensure alignment with enterprise Intake Planning and capital prioritization processes.
Qualifications:
Experience
- 10+ years of progressive senior technology leadership and management of enterprise platforms experience (Sr. Director or VP level).
- eCommerce environments ($1B+ revenue).
- Experience managing global teams (including off-shore development centers) and large technology portfolios.
Technical Expertise
- Deep knowledge of:
- CCaaS platforms (e.g., Dynamics, Genesys, Five9, NICE, Kodex)
- CRM platforms (e.g., Salesforce, Dynamics, Zendesk, ServiceNow)
- Workforce Management Solutions
- IVR and call/chat routing & optimization
- Strong understanding of:
- Cloud-native architecture
- API and microservices design
- Event-driven integration patterns
- Enterprise security and compliance standards
Leadership Competencies
- Strategic thinker with firm grasp on innovation and emerging technologies.
- Clear communicator with strong business acumen.
- Proven ability to influence C-level executives.
- Strong vendor negotiation and ecosystem management skills.
- Data-driven decision-maker with measurable results orientation.
- Exceptional team player with proven servant leadership style.
Education
- Bachelor’s degree in Computer Science, Engineering, Information Technology is required.
- Advanced degree preferred