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As a technical support representative, you will handle blended inbound phone interactions with residential and business customers. You will troubleshoot account issues, provide general customer service, and up-sell customers on products and services when appropriate.

There are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program; however, we can usually find something that works for everyone.

This is an entry-level position that offers on-the-job paid training. While prior contact center experience isn't required, experience in customer service, tech support, inside sales, or back-office support is a plus. Candidates should be highly reliable, have excellent communication skills and be willing to constantly learn on the job.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.

In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.

Essential Duties

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Ensure first call resolution through problems solving and effective call handling
• Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed
• Accurately document and process customer claims in appropriate systems
• Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
• Comply with requirements surrounding confidential information and personal information
• Escalate customer issues to the appropriate staff and managerial for resolution as needed
• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
• Adhere to all attendance and work schedule requirements

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem-solving, and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required)

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• State or Federal work experience

• All MCI Locations
  • Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Want an employer that values your contribution?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition,

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include: 100% full coverage of healthcare for you and your eligible dependents Tuition paid upfront at network schools Free lunch Free parking Free theme park admission and much more! Responsible for greeting guests, checking them in and out of hotel rooms and villas.

The Front Desk Agent also assists guests and enhance their stay through providing information regarding resort services & activities and surrounding areas as needed.

The Front Desk Agent plays an important role in providing the first and lasting impression of Aulani's guest services.

Responsibilities : Assist guests during check-in and check-out, phone interaction, and face-to-face interaction Assist guests/cast with questions, directions, event schedules, and other information regarding the Hotel/Resort to help create a magical experience for our guests/cast Strong computer skills and knowledge is required Must feel comfortable handling large amounts of money and possesses a high-level of integrity Ability to reflect a professional image while maintaining guest privacy Must stay calm in highly stressful situations and be knowledgeable of emergency procedures Will be stationed both indoor at the Front Desk and outdoors at the Porte Cochere area to provide assistance to Guest at any time throughout the day and night.

Handle a high volume of transactions, including the handling of many different forms of payment (cash, credit cards, foreign currency, vouchers, etc.) Will be empowered to, and must have ability to confidently utilize service recovery methods.

Basic Qualifications : Proficient in English and Japanese Language Previous cash handling experience Previous computer experience Ability to perform in a fast-paced and sometimes stressful working environment Ability to multi task Ability to confidently utilize service recovery methods Enthusiastic about interacting and helping guests Receptive to special requests Willing to follow instructions and take direction You must be at least 18 years of age to be considered for this role Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred Preferred Qualifications: Knowledge of Hawaiian language preferred Previous work experience in a Hotel/Front Desk environment Previous experience in a high volume, fast paced office type environment Previous Leadership experience Previous experience working in a Hawaiian tourism or hospitality role Additional Information : SCHEDULE AVAILABILTY Full Time
- Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays.

SUBMITTING YOUR APPLICATION After clicking "Apply for this job" below, the employment application will open in a new window.

Please complete ALL pages of the application by clicking "Next" on each page, then "Submit" on the final page.

Keyword: Aulani Casting, aulanicasting The pay rate for this role in Hawaii is $35.84 per hour.

Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered.

To learn more about our benefits visit:

Better Health for All

Santa Clara Valley Healthcare (SCVH), a large public teaching healthcare system, affiliated with Stanford University School of Medicine, is seeking a full-time Chair who is a BC Anatomic and Clinical Pathologist with a minimum of 3 years of progressive medical leadership experience, to lead our dynamic practice in our Department of Pathology and Laboratory.

We offer the unparalleled opportunity to gain the long-term personal and professional satisfaction of serving our patients and our diverse community, while participating in the education of the next generation of health care providers, in one of the best places to live in the United States.

About Our Organization

Santa Clara Valley Healthcare (SCVH) is the second-largest County-owned health and hospital system in California and is committed to improving the health of the 1.9 million people of Santa Clara County. SCVH is comprised of four hospitals: Santa Clara Valley Medical Center (SCVMC - a 731-bed central hospital), O’Connor Hospital (OCH - 358 licensed beds), Saint Louise Regional Hospital (SLRH – 93 licensed beds) and Regional Medical Center (RMC - 258 licensed beds). In addition, SCVH includes a network of primary care clinics comprised of eleven health centers throughout the County, several urgent care clinics, dental services, primary care behavioral health services, and a broad range of specialty services in our Valley Specialty Center.

SCVMC hosts four residency programs and one fellowship training program, and partners with Stanford University SOM and Stanford Healthcare for the clinical training of medical students, residents, and fellows. SCVMC is an ACS-verified Level 1 Trauma Center, a Level 2 Pediatric Trauma Center, an ABA-verified Burn Center, a Primary Stroke Center, a Level 4 NICU, and a nationally recognized CARF-accredited Rehabilitation Center. Owing to its geographic location and specialty offerings, SCVMC not only serves the County, but also the larger region.

Providers in our health system also have the opportunity to use our integrated electronic health record (Epic), which brings together systemwide patient information. The Health Information Management Systems Society (HIMSS) recognized SCVMC for achieving its highest level of success (Stage 7), based on our continuous innovation and optimization of our inpatient and outpatient EHR.

About the Community

SCVH is located in San Jose, California, in the heart of Silicon Valley, offering a diverse choice of cultural, recreational, and lifestyle opportunities. Our physicians live in a range of communities, including urban (e.g., San Francisco), university (e.g., Palo Alto), high tech (e.g., many cities of Silicon Valley), mountain (e.g., Los Gatos), beach (e.g. Santa Cruz), and rural/agricultural (e.g., Morgan Hill and Gilroy). Situated in one of the most desirable regions of the country – only 45 minutes from the Monterey Bay and three hours from the Sierra Nevada – our physicians have the opportunity to enjoy a very high quality of life.

About the Department

The Pathology and Laboratory Department is a twelve-member group that serves four hospitals in Santa Clara County: O'Connor Hospital in San Jose, CA; Regional Medical Center, in San Jose, CA; Saint Louise Regional Hospital in Gilroy, CA; and Santa Clara Valley Medical Center in San Jose, CA.

The Laboratory within Santa Clara Valley Healthcare is a full-service Clinical and Anatomic Pathology Laboratory comprised of the sections of Chemistry, Special Chemistry, Toxicology, Hematology, Coagulation, Transfusion Service, Microbiology, Virology, Mycobacteriology, Immunology, Parasitology, Mycology, Processing and Accessioning, Histology, Cytology, Laboratory Information Services, and Support Services. The Laboratory receives, processes, and tests approximately 2500-3000 specimens per day in a highly automated facility. The high volume, multi-disciplinary workload provides rich and varied experiences in laboratory medicine.

The Laboratory serves Santa Clara Valley Healthcare, our outpatient clinics, the inmate population at the jails and correctional institutions, and provides specialized reference laboratory services to other community hospitals.

About the Position

The Chair of Pathology and Laboratory requires an active California Medical license, and the candidates must be Board Certified in both Anatomic and Clinical Pathology with a minimum of 3 years of progressive medical leadership experience. Experience at a large hospital or health system with Level I or II trauma center is highly desirable.

The Chair will oversee departmental strategic direction, clinical operations, quality improvement, faculty development, and the integration of all pathology and laboratory services within the health system. The Chair is responsible for the leadership oversight of all medical staff functions (i.e. OPPE, FPPE, peer review). The Chair will collaborate with hospital leaders and clinical department chairs across SCVH to ensure delivery of pathology and laboratory services consistently and accurately, timely results that directly impact patient safety, diagnosis care and will be responsible for developing and implementing clinical or educational programs for the department. Dedicated administrative time commensurate to the administrative workload will be provided.

About Compensation and Benefits

We offer competitive compensation; a generous comprehensive benefit package (including 36 days of leave per year; 13 holidays; 5 CME days); comprehensive medical, dental, and vision coverage; long-term disability insurance; AD&D insurance; life insurance; and retirement plans; paid malpractice with tail coverage; and possible relocation reimbursement (pre-approval required).

SCVH employees may be eligible for federal loan repayment assistance. For information regarding the National Health Service Corp (NHSC) Loan Repayment Program and other related programs, please visit and

If you are interested in joining a practice with unparalleled personal and professional advantages, then please submit your letter of interest and CV to Roya Rousta at

The San Francisco Bay Area is well known for its rich diversity of cultures. SCVH seeks candidates whose experiences have prepared them to contribute to our commitment to diversity and excellence. The County of Santa Clara is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious belief, ancestry, national origin, gender, sexual orientation, gender identity or preference, pregnancy, marital status, disability, medical condition, political belief, veterans’ status, organizational affiliation or association with any individual in any of these groups. SCVH is committed to inclusion for all of its patients, employees, and community.