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Insurance Professional – Sales and Service
🏢 Usaa
Salary not disclosed
Universal City, TX 5 days ago

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

It is all about learning and growing. Our Insurance Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs!

Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership.

After six months in-office, you’ll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager.

We have various schedules ranging from 8:00 am CST to 10:00 pm CST with two days off. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday.

Military veterans and spouses are highly encouraged to apply.

Relocation assistance is not available for this position.

As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members.

We are currently seeking dedicated professionals to work in our San Antonio office at 9800 Fredericksburg Rd San Antonio, TX 78288 for future insurance sales and customer service opportunities in March 2026. As an Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security.

What you'll do:

  • Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members.

  • Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.

  • Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs.

  • Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels.

  • Maintain required Property & Casualty license and state registrations.

  • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

  • High School Diploma or GED equivalent

  • Up to 1 year needs based sales and/or customer service experience in insurance, financial services and/or relevant direct customer service.

  • Acquire and maintain Property & Casualty (P&C) license and state registrations, within 90 days of hire. (Training, Licensing and State registration fees paid for by USAA.)

  • Demonstrated communication, problem-solving, and critical thinking skills to effectively respond to routine member inquiries.

  • Effective time management and organizational skills.

  • Successful completion of a job-related assessment may be required

What sets you apart:

  • 1 year of customer contact experience in a needs-based sales environment

  • 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face

  • US military experience through military service or a military spouse/domestic partner

Training Schedule: Monday - Friday 9:30am-6:00pm

Work Schedule: 8hr shifts within the hours of 8:00am – 10:00pm CST
USAA provides support to our members 7 days a week.

After training, you will be assigned either a 4 day or 5 day work schedule which includes one weekend day.

All work schedules for this role are 40 hours per week.
Work schedules are assigned based on business need and are subject to change to ensure adequate coverage for our members.

Salary: The hiring range for this position is: $45,010-$46,010

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

 

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

 

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

 

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

permanent
Direct Support Professional - Neo Birdsong: Full Time 2nd Shift (32 hours)
$18.40
Grand Rapids, MI 6 days ago

We are all equally human. Join us.


Each year at Hope Network, 2,800+ talented professionals serve individuals across 280 unique locations. Some serve by providing hands-on care or medical treatment, others serve by assisting behind the scenes, but they all play an integral part in creating comebacks. Click here to watch what we mean.


With your help, we can take on the challenges, the barriers, the statistics, and the seemingly impossible.


Here are just some of the ways Hope Network invests in you for all that you do:



  • Pay based on experience (starts at $18.40)
  • Medical, Vision, & Dental Care
  • Supportive Work Environment
  • Educational Reimbursement
  • Career-Pathing
  • Paid Training
  • Employee Referral Bonus
  • Generous Paid Time Off

With your help, we can take on the challenges, the barriers, the statistics, and the seemingly impossible.


What you’ll be doing:



  • Encourage positive relationship building & Promoting Independence
  • Transportation and Participation in Community Activities
  • Personal Care/Assistance with Activities of Daily Living
  • Medication Administration/Health Monitoring
  • Cooking/Meal Prep/Dietary Support

Job Requirements:



  • High School Diploma or equivalent preferred, but not required
  • Valid State of Michigan driver’s license preferred
  • Ability to lift 50 lbs
  • Ability to pass background checks as applicable
  • Ability to become certified in CPR/First Aid
  • Possess basic computer skills

Our strength lies in diversity – empowering us to meet the distinct needs of over 34,000 individuals we're honored to serve each year

ExperiencePreferred
  • 1 year(s): We hire at all experience levels
EducationPreferred
  • High School Graduate or better
Licenses & CertificationsRequired
  • - Driver's License

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

permanent
Lead Direct Support Professional - Safety Lead: Neo Grand Rapids - Full Time 1st/2nd Shift Combination
$19.15
Grand Rapids, MI 6 days ago

We are helping people overcome. Join us.


Each year at Hope Network, 2,800+ talented professionals serve individuals across 280 unique locations. Some serve by providing hands-on care or medical treatment, others serve by assisting behind the scenes, but they all play an integral part in creating comebacks.


With your help, we can take on the challenges, the barriers, the statistics, and the seemingly impossible.


Here are just some of the ways Hope Network invests in you for all that you do:



  • Pay based on experience.
  • Medical, Vision, & Dental Care
  • Supportive Work Environment
  • Educational Reimbursement
  • Career-Pathing
  • Paid Training
  • Employee Referral Bonus
  • Generous Paid Time Off

With your help, we can take on the challenges, the barriers, the statistics, and the seemingly impossible.


What you’ll be doing



  • Encourage positive relationship building & Promoting Independence
  • Elevate employee relations concerns to supervisor.  May assist supervisor on special projects. 
  • Transportation and Participation in Community Activities
  • Provide leadership, direction and support to staff on shift in coordination with the supervisor.  This may include, but not be limited to scheduling, training, compliance, on-call pager, and administrative supports.  
  • Personal Care/Assistance with Activities of Daily Living
  • Medication Administration/Health Monitoring
  • Cooking/Meal Prep/Dietary Support

Job Requirements



  • Minimum Education required:

    1. Bachelors degree with 2 years experience in applicable setting
    2. Associates degree with 3 years experience in applicable setting
    3. HS Diploma/GED with 4 years experience in applicable setting.


  • Valid State of Michigan driver’s license required
  • Ability to lift 50 lbs
  • Ability to pass background checks as applicable
  • Ability to become certified in CPR/First Aid
  • Possess basic computer skills

Our strength lies in diversity – empowering us to meet the distinct needs of over 34,000 individuals we're honored to serve each year.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

permanent
Lead Direct Support Professional - Paragon: 1st/2nd Shift Combination (12-hour shifts) Full Time
🏢 Hope Network West Michigan
17.88
Ada Township, MI 6 days ago

We are helping people overcome. Join us.


Each year at Hope Network, 2,800+ talented professionals serve individuals across 280 unique locations. Some serve by providing hands-on care or medical treatment, others serve by assisting behind the scenes, but they all play an integral part in creating comebacks.


With your help, we can take on the challenges, the barriers, the statistics, and the seemingly impossible.


Here are just some of the ways Hope Network invests in you for all that you do:



  • Pay based on experience.
  • Medical, Vision, & Dental Care
  • Supportive Work Environment
  • Educational Reimbursement
  • Career-Pathing
  • Paid Training
  • Employee Referral Bonus
  • Generous Paid Time Off

With your help, we can take on the challenges, the barriers, the statistics, and the seemingly impossible.


What you’ll be doing



  • Encourage positive relationship building & Promoting Independence
  • Elevate employee relations concerns to supervisor.  May assist supervisor on special projects. 
  • Transportation and Participation in Community Activities
  • Provide leadership, direction and support to staff on shift in coordination with the supervisor.  This may include, but not be limited to scheduling, training, compliance, on-call pager, and administrative supports.  
  • Personal Care/Assistance with Activities of Daily Living
  • Medication Administration/Health Monitoring
  • Cooking/Meal Prep/Dietary Support

Job Requirements



  • Minimum Education required:

    1. Bachelors degree with 2 years experience in applicable setting
    2. Associates degree with 3 years experience in applicable setting
    3. HS Diploma/GED with 4 years experience in applicable setting.


  • Valid State of Michigan driver’s license required
  • Ability to lift 50 lbs
  • Ability to pass background checks as applicable
  • Ability to become certified in CPR/First Aid
  • Possess basic computer skills

Our strength lies in diversity – empowering us to meet the distinct needs of over 34,000 individuals we're honored to serve each year.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

permanent
Professional Movers with CDL A or B Licenses
Salary not disclosed
CRANSTON, RI 1 week ago

Experienced OTR Movers with CDL A or B: Come join our winning team!

Come join the fastest-growing Van Lines in the country. Family-owned and operated.


If you are a true moving professional with a minimum of 1 year OTR in the moving industry, we would like you to join our team.

Industry's Leading Contracts with Top Earnings Potential 

(Drivers are averaging $250,000-$400,000 Gross annually)

  • $350K-$400K+ gross annually: 10% of drivers
  • $300K-$350K gross annually: 50% of drivers
  • $250K-$300K gross annually: 40% of drivers
  • Steady Year-Round Work
  • Fast Turn-Around Trip Settlements
  • Scheduling Support (Steady work all year round)
  • Contract drivers and Owner-Operators needed.
  • No Retained Revenue. Your percentage is paid on 100% of the total invoice the customer paid. (No fuzzy math. Quick and transparent closeouts).

OTR Qualifications-

  • Must have verifiable two years of driving experience with a CDL A or CDL B license.
  • Good driving record required.
  • Experience in the moving industry is a must!
  • At least 1 year experience with a verifiable moving company or Van Lines as a driver required. 


Apply today for driver jobs with American Van Lines!

Not Specified
Professional Mover
Salary not disclosed
Clive, IA 3 days ago

Compensation: $20-$30 per hour (including tips) 

As a Mover for College Hunks Hauling Junk and College Hunks Moving, you are the first point of contact for clients on the job. 

You will have the chance to educate clients about our exceptional services and the benefit of using us over the competition, ensuring 110% satisfaction. 

Company Overview

To live our four core values of: Building Leaders, Always Branding, Listen, Fulfill, and Delight, and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience, and always provide our clients with H.U.N.K.S. (which stands for Honest, Uniformed, Nice, Knowledgeable, Service).

Job Summary

Do you enjoy a fast-paced, multi-faceted work environment where you get to be exposed to different types of professional work like Sales, Marketing, Logistics, Customer Service, Equipment operations, project management, conflict resolution, and communication? If so, we have an incredible opportunity with excellent growth potential. You will be involved in learning techniques on how to develop rapport, establish value while having a sense of accomplishment each day! There is no other place people with little experience can work to build a resume like College Hunks Hauling Junk and Moving! 

Responsibilities 

  1. Go out of your way to be friendly (smile, eye contact, small-talk) to everyone whom you come in contact with throughout the day – especially your clients.
  2. Look, act and become a friendly College Hunk – starting with the uniform (shirt tucked in, hat straight, pants at the waist), and continuing with your attitude (smiles and eye contact).
  3. Educate clients about pricing and services ensuring 110% satisfaction.
  4. SAFELY operate at all times.
  5. Make sure the truck has enough receipts, safety equipment, and marketing material.
  6. Be able to make logistical decisions (when to dispose of, what to donate or recycle, how to best complete a job, how to package items and load a truck, how to market during downtime).
  7. Assist your team with relevant examples, showing them what the core values of the company are all about.
  8. Help to train new hires about the day to day operations and core values.
  9. Prevent careless and costly mistakes, including damage, injury, unhappy clients, lost equipment, etc.
  10. Check-in regularly throughout the day with direct supervisor for additional assignments and troubleshooting guidance

 Qualifications

Who we're looking to hire: If you love customer service and helping others, you've come to the right place. No experience necessary! We provide hands-on training to all to ensure you succeed. Must meet the following qualifications:

  1. Must be able to lift 50 pounds with a team.
  2. Reliable transportation to and from work.
  3. Valid/Active Driver's License.
  4. Eligible to work in the United States.
  5. Drug and alcohol-free.
  6. Must be able to pass a federal background check.

 Benefits: 

  1. Giving back to the community by donating two meals to U.S. Hunger for every job we complete.
  2. Being a part of a team with great attitudes and work ethic.
  3. Flexibility with scheduling.
  4. Open-Door Environment; Dynamic culture
  5. On the job training
  6. Team outings

Each CHHJ location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to College Hunks Hauling Junk Corporate.

PandoLogic. Keywords: Van Driver, Location: Clive, IA - 50325
permanent
Leasing Professional
Salary not disclosed
Houston 1 week ago
At Gables, Taking Care of the Way You Live AND Work is at the heart of our company culture.

By providing our signature service to residents, associates, investors, and surrounding communities we’re able to make small differences that impact the greater good.

We’re committed to celebrating the uniqueness of our associates and identifying how that uniqueness translates to company success.

Interested to find out how you can do your part? The Role Sales Professionals are passionate about helping people find the perfect apartment home through a personalized sales experience.

No day will ever be the same, with the scope of your role including sales, marketing, and managing the customer experience.

This position is great for creative personalities who thrive in fast paced variable environments where exceptional performance is recognized.

You Are… A subject-matter expert who effectively and enthusiastically tours prospective residents and guides them through the sales process.

Passionate about developing meaningful relationships with the community through resident events, marketing campaigns, and community service.

Motivated to provide signature service to our residents, associates, vendors, and investors through genuine connections and timely responses.

A sales professional who is able to maximize revenue through increased closing ratios and by exceeding budgeted occupancy expectations.

Taking Care of the Way You Work Competitive Pay/Benefits: health, vision, dental, and 401(k) with a company match.

Paid holidays, tuition reimbursement, a fully paid six-week sabbatical program, and so much more! Fit4Funds wellness program that encourages healthy habits to better your overall health and earn incentives through the rewards and associate recognition program.

Associate housing: Generous rental housing discount (varies by location) Award-winning training program that supports career growth through associate development and additional certifications.

Gables Initiatives including but not limited to sustainability efforts, community volunteer events and Diversity Equity and Inclusion programs.

An Equal Opportunity Employer
- M/F/D/V.
Not Specified
Case Manager - Licensed Behavioral Health Professional
Salary not disclosed
Huber 2 days ago
A-Line Staffing is now hiring a Behavioral Health Care Manager in the Dayton, OH area.

This Behavioral Health Care Manager role will be working for a Major Fortune 500 Healthcare Company and offers strong career growth potential.

Behavioral Health Care Manager Highlights: Pay Rate: $40-45/hr, plus mileage reimbursement Schedule: Monday???Friday, 8:00 AM ??? 5:00 PM EST Work Model: Hybrid / Field-based (Ohio-based, region-specific) Field Work: Approximately 50???60% member-facing in the field Remote Work: Documentation completed from home Travel: Occasional travel (approximately once per year) to Columbus, OH for team meetings Location Requirement: Must reside in or near Montgomery, Greene, or Clark County, OH Behavioral Health Care Manager Responsibilities: Develop, assess, and facilitate complex care management for members with primarily physical healthcare needs Create and manage personalized care plans and provide education to members and their families Conduct 5???7 scheduled member visits per week Review emails, tasks, and voicemails daily beginning at 8:00 AM Coordinate care, attend meetings, and collaborate with internal teams as needed Complete all required documentation within 24 hours of member visits Meet turnaround times for assigned processes and complete all required trainings on time Behavioral Health Care Manager Qualifications: Required: Master???s-level Behavioral Health Professional Licensure (must have one): LCSW LMSW LMFT LMHC LPC Experience: 2???4 years in care management, case management, or home health Discharge planning experience Behavioral health experience Ability to work independently with minimal supervision Strong computer skills (Microsoft tools) Ability to travel occasionally for meetings If you are interested in this Behavioral Health Care Manager position, please apply to this posting with Luke H.

at A-Line Staffing.
Not Specified
Insurance Professional - Sales and Service
🏢 Usaa
$45,010
San Antonio, Texas 5 days ago
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

It is all about learning and growing . Our Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs!
Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership.

After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager.
We have various schedules ranging from 8:00 am CST to 10:00 pm CST with two days off. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday.
Military veterans and spouses are highly encouraged to apply.
Relocation assistance is not available for this position.

As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment . We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members.
We are currently seeking dedicated professionals to work in our San Antonio office at 9800 Fredericksburg Rd San Antonio, TX 78288 for future insurance sales and customer service opportunities in March 2026 . As an Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security.

What you'll do:

* Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members.
* Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.
* Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs.
* Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels.
* Maintain required Property & Casualty license and state registrations.
* Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

* High School Diploma or GED equivalent
* Up to 1 year needs based sales and/or customer service experience in insurance, financial services and/or relevant direct customer service.
* Acquire and maintain Property & Casualty (P&C) license and state registrations, within 90 days of hire. (Training, Licensing and State registration fees paid for by USAA.)
* Demonstrated communication, problem-solving, and critical thinking skills to effectively respond to routine member inquiries.
* Effective time management and organizational skills.
* Successful completion of a job-related assessment may be required

What sets you apart:

* 1 year of customer contact experience in a needs-based sales environment
* 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face
* US military experience through military service or a military spouse/domestic partner

Training Schedule: Monday - Friday 9:30am-6:00pm

Work Schedule: 8hr shifts within the hours of 8:00am - 10:00pm CST
USAA provides support to our members 7 days a week.
After training, you will be assigned either a 4 day or 5 day work schedule which includes one weekend day.
All work schedules for this role are 40 hours per week .
Work schedules are assigned based on business need and are subject to change to ensure adequate coverage for our members.

Salary: The hiring range for this position is: $45,010-$46,010
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
permanent
Licensed P&C Insurance Professional - Sales and Service (Signing Bonus) - Comprehensive Six-Month Training Program (SAN ANTONIO)
🏢 Usaa
Salary not disclosed
San antonio, TX 5 days ago

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

It is all about learning and growing.

 

Our Licensed Insurance Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month.

 

Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.

 

For new hires starting in March, April, and May we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment.

 

We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our San Antonio office at 9800 Fredericksburg Rd, San Antonio, TX 78288. This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month.

 

As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members’ financial security.

What you'll do:

  • Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels.

  • Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.

  • Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs.

  • Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.

  • Maintain required Property & Casualty (P&C) licenses and state registrations.

  • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

  • High School Diploma or GED equivalent

  • Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed

  • 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience

  • Ability to prioritize and multi-task, including navigating through multiple business applications

 

What sets you apart:

  • US military experience through military service or a military spouse/domestic partner

  • Prior experience in a fast-paced contact center environment

 

Training Schedule: Monday - Friday

8hr shift within the hours of 8:00 AM – 6:00 PM Local Time

USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members.

Work Schedule:

All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need.

Compensation range: The hiring range for this position is: $46,370 - $48,870.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

 

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

 

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

 

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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