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Service Delivery Manager
✦ New
Salary not disclosed
Franklin, MI 5 hours ago

Company Description

National Technology Management (NTM) has been delivering AI-driven Managed IT and Cybersecurity solutions since 1997. With a focus on innovation, commitment, and excellence, NTM protects organizations against accelerating cyber threats through 24/7 managed cybersecurity and proactive threat detection. By utilizing AI-powered tools, automation, and streamlined solutions, NTM helps businesses elevate efficiency, drive revenue growth, and optimize technology performance while minimizing risk. Headquartered in Franklin, MI, NTM partners with multi-location businesses and compliance-focused industries that prioritize measurable outcomes and technological optimization.


Service Delivery Manager (SDM)

Reports To: Integrator / COO

Environment: Mid-Market / Enterprise MSP (Multi-client, SLA-driven operations)

Direct Reports: Service Desk Lead, Project Manager / Delivery Lead, Field Service Technicians



Position Summary

The Service Delivery Manager (SDM) is responsible for end-to-end IT service delivery across a mid-market/enterprise MSP environment. This role ensures consistent SLA performance, operational stability, and high-quality customer experience across all managed accounts.

The SDM acts as the primary operational owner of service health—balancing people leadership, escalation management, process discipline, and cross-functional coordination with engineering and project delivery teams.

A key expectation of this role is driving continuous optimization through automation, tooling, and AI enablement to improve efficiency, scalability, and service quality.

This is a highly visible leadership role requiring strong structure, calm decision-making, and the ability to drive accountability across technical and service teams.



Core Responsibilities

Service Delivery & SLA Performance

  • Own day-to-day MSP service performance across all clients
  • Monitor SLA adherence, ticket aging, backlog health, and service quality metrics
  • Leverage dashboards, analytics, and AI-driven insights to proactively identify risks and trends
  • Drive continuous optimization of service workflows to improve resolution speed and efficiency
  • Serve as final escalation point for service-related issues



 

Customer Experience & Escalations

  • Ensure consistent, predictable, high-quality customer experience
  • Lead resolution of high-severity escalations with urgency and professionalism
  • Utilize automation and knowledge systems to improve response consistency and speed
  • Ensure all escalations are properly documented, resolved, and communicated
  • Partner with Account Management on QBRs and strategic client reviews, incorporating service insights and improvement opportunities



Team Leadership & Accountability

  • Lead and develop Service Desk, Field Technicians, and Project/Delivery resources
  • Drive adoption of automation tools and AI-assisted workflows within the service team
  • Conduct regular 1:1s, performance reviews, and coaching sessions
  • Build a culture of accountability, continuous improvement, and operational excellence
  • Enable teams to reduce manual effort through standardization and intelligent tooling



Operational Excellence, Automation & Process Governance

  • Enforce SOPs, runbooks, security policies, and documentation standards
  • Identify and eliminate inefficiencies through process optimization and automation
  • Maintain PSA hygiene (time entry accuracy, ticket classification, billing integrity)
  • Own service cadences including daily huddles and weekly operations reviews
  • Continuously improve service delivery processes with a focus on scalability and repeatability
  • Champion the use of AI and automation to reduce ticket volume, accelerate resolution, and improve consistency



Engineering & Cross-Functional Coordination

  • Partner with Engineering leadership to ensure service stability and support alignment
  • Collaborate on automation initiatives, platform optimization, and tool stack effectiveness
  • Coordinate on incident response, platform health, and technical debt reduction
  • Identify opportunities for AI, scripting, and workflow automation to improve service delivery efficiency
  • Ensure engineering resources supporting service delivery are effectively prioritized



Onboarding & Project Oversight

  • Ensure new client onboarding is consistent, predictable, and well-executed
  • Incorporate automation and standardized processes into onboarding to reduce variability and risk
  • Oversee Project/Delivery function to ensure:
  • On-time implementation
  • Clear communication
  • Margin protection
  • Minimal post-onboarding escalations
  • Continuously refine onboarding to reduce manual effort and improve speed to steady state



Capacity, Optimization & Resource Planning

  • Manage staffing levels and resource allocation across service teams
  • Use data, forecasting, and automation to optimize resource utilization
  • Proactively address workload imbalances and capacity constraints
  • Improve efficiency through workload distribution, tooling, and process improvements
  • Ensure service coverage aligns with SLA requirements and organizational growth



Key Performance Indicators (KPIs)

  • SLA compliance rate
  • Ticket backlog health & aging metrics
  • Escalation frequency and resolution time
  • Onboarding success rate
  • Customer satisfaction (CSAT/NPS)
  • PSA data accuracy and operational compliance
  • Automation adoption rate and efficiency gains (e.g., reduced ticket volume, improved resolution time)



Ideal Candidate Profile

  • Calm, structured leader who performs well under pressure
  • Strong operational and process discipline mindset
  • Data-driven decision maker with strong analytical instincts
  • Experience driving automation, process optimization, and AI adoption in service environments
  • Proven ability to lead technical and service delivery teams
  • Excellent communicator and trust-builder with clients and internal teams
  • Experienced in MSP, IT services, or enterprise IT operations environments


Not Specified
Process Engineering Manager, Oral Dosage Forms
🏢 Kelly
Salary not disclosed

Kelly® Science & Clinical is seeking a Process Engineering Manager for a direct hire opportunity with one of our clients, a leading small molecule CDMO at their Colorado Springs, CO facility. If you’re passionate about bringing the latest scientific discoveries to life and are ready to take the next step in your career, trust The Experts at Hiring Experts.


Workplace: Onsite in Colorado Springs, CO


Position Title: Process Engineering Manager, Oral Dosage Forms


Position Type: Direct hire


Salary: $125,000-140,000


Are you ready to drive innovation and success in pharmaceutical manufacturing? We are seeking a dynamic Principal Investigator to serve as a technical authority in process development, scale-up, and technology transfer. If you thrive in collaborative, fast-paced environments and are passionate about advancing life-changing therapies, this is your opportunity to make a significant impact.


Responsibilities


Strategic Process Development & Scale-Up

  • Spearhead the development and scale-up of robust, scalable manufacturing processes across a wide spectrum of drug products
  • Design and lead process characterization and optimization studies, defining critical process parameters and proven acceptable ranges
  • Champion Quality by Design (QbD) strategies and advanced statistical methodologies, ensuring seamless progression from laboratory concepts to pilot-scale execution


Technology Transfer Leadership

  • Serve as the technical lead for all technology transfer activities, bridging R&D, global manufacturing sites, and client partners
  • Develop and implement comprehensive transfer protocols and process equivalence strategies to ensure flawless execution
  • Lead high-performing, cross-functional teams through knowledge transfer, process mapping, and documentation best practices


Pilot Plant & cGMP Operations Management

  • Oversee cGMP-compliant pilot plant operations, supporting clinical and commercial production, validation, and process improvement
  • Drive continuous improvement projects—maximizing efficiency, quality, and yield
  • Provide expert troubleshooting and manage deviations, ensuring on-time project delivery


Capital Projects & Facility Optimization

  • Lead equipment qualification and validation for cutting-edge process installations
  • Direct facility expansion and modification projects to support innovation and new technology implementation
  • Optimize facility workflows to enhance operational excellence and scalability


Quality Assurance & Regulatory Compliance

  • Ensure strict adherence to cGMP (21 CFR 210/211) and data integrity (21 CFR 11) regulations
  • Develop and execute robust process validation strategies in accordance with global regulatory standards
  • Lead investigations, implement corrective/preventive actions, and maintain perpetual audit readiness


Project Management & Client Engagement

  • Manage multiple, high-profile client technology transfer programs—delivering on time and within budget
  • Serve as the primary technical liaison for clients, providing strategic insight and technical guidance
  • Develop detailed project plans, risk assessments, and contingency strategies to de-risk tech transfer activities
  • Mentor cross-functional teams, fostering a culture of excellence and innovation


Qualifications


Education:

  • Bachelor’s degree in Engineering, Pharmaceutical Sciences, or related field; advanced degree (MS/PhD) preferred


Experience:


  • 8+ years’ experience (Bachelor’s), 5+ years (MS), or 3+ years (PhD) in pharmaceutical process development, technology transfer, and scale-up within a CDMO or CRO environment
  • Demonstrated success managing complex, cross-functional projects in a regulated setting


Technical Mastery

  • Deep expertise in pharmaceutical process engineering, manufacturing technologies, process validation, and equipment qualification
  • Comprehensive understanding of cGMP, quality systems, and regulatory compliance
  • Proven skills in process automation, risk management, and project execution


Leadership & Collaboration

  • Recognized leadership in guiding technical teams and cross-functional project groups
  • Outstanding client relationship management and communication abilities
  • Strategic thinker with a results-driven mentality, adept at navigating complex challenges and inspiring teams


Why Join Us?

  • Work alongside industry leaders and innovators
  • Participate in high-impact projects accelerating life-saving therapies to market
  • Competitive salary, comprehensive benefits, and opportunities for continued professional growth


What happens next:

Once you apply, you’ll proceed to the next steps if your skills and experience look like a good fit. But don’t worry – even if this position doesn’t work out, you’re still in our network. That means our team of expert Science & Clinical recruiters will have access to your profile, making your opportunities limitless.

Not Specified
Medical Science Liaison/Senior Medical Science Liaison - Oncology - East Coast
Salary not disclosed
Philadelphia, PA 4 days ago
At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.

Job Description

  • This is a remote field-based position that will cover the east coast. (Maine to Florida). Candidates should live in close proximity to a large airport hub within that geography.

We are hiring a Medical Science Liaison to support the launch of a newly approved targeted therapy for lung cancer! The Medical Science Liaison/Senior Medical Science Liaison functions as a highly trained, field-based, scientific expert in oncology, who engages health care professionals and leaders in clinical, scientific, value-based care and research-based peer to peer scientific exchange around ALK + non-small cell lung cancer. Following regulatory and corporate guidelines, they will facilitate and build scientific relationships and collaborations with the anaplastic lymphoma kinase ALK + non-small cell lung cancer (NSCLC), scientific communities. This position interacts with local, regional, and national Key Opinion Leaders (KOLs) and health care practitioners (HCPs), as well as professional societies and organizations. The MSL will need to be fully engaged with pertinent professional societies, as well as other value-based institutions and associations including clinics and centers that are involved with the treatment of ALK + NSCLC. The MSL will be the field based scientific expert regarding our client’s newly approved therapy in solid tumor oncology.

Essential Duties And Responsibilities

  • Function as the primary medical point of contact in geographic area.
  • Maintain clinical and scientific, expertise in oncology with specific focus in standards of care related to the treatment of ALK + NSCLC.
  • Engage in well informed, compliant, robust, and accurate scientific peer exchange around our client’s pipeline, with KOLs.
  • Have a thorough understanding of the clinical protocols, clinical trials outcomes and related procedures.
  • Develop and track key opinion leader (KOL) engagement plans - identify, develop, and maintain long-term collaborative relationships with KOLs within assigned region.
  • Engage in medical & scientific exchange with the medical/scientific community including advisory boards.
  • Responsible for ongoing territory management and development.
  • Responsible for all clinical program requests and for unsolicited requests for information.
    • May collaborate with R&D Team to support sites and investigators participating in the company-sponsored clinical trials.
  • Conduct pre-launch KOL profiling efforts to enhance depth of product/disease/scientific knowledge. Facilitate top account/institution profiling efforts to enhance understanding of patient care pathways, including treatment protocol development and novel therapies.
  • Work collaboratively and compliantly with commercial colleagues to assure product strategic imperatives are represented cross functionally in account engagement.
  • Respond to and document unsolicited requests for information on clinical initiatives.
  • May serve as a resource for investigator sponsored trial (IIST) proposal.
  • Provide internal teams with feedback and insights from interactions with KOLs.
  • Represent our client at medical meetings through Medical Affairs’ Scientific Booth coverage and other related activities.
  • Attend congresses as appropriate and develop meaningful internal reports of the congresses covered.
  • Adhere to corporate SOPs and ensure vigilant compliance with relevant legal and regulatory guidelines governing scientific interactions with physicians and healthcare professionals across all activities, including those related to clinical trials, scientific interactions with internal and external groups, and responses to unsolicited requests for medical/scientific information.
  • Consistently demonstrate a high standard of excellence in the management of assigned territory while also contributing to the success of colleagues and the MSL team.
  • Willingness to contribute to the achievement of organizational goals beyond the borders of a geographic territory.
  • Be solidly versed in the clinical data such that the full range of innovative science, clinical, outcome, economic and value aspects of our client’s products can be appreciated by the healthcare practitioner, formulary member or payer.
  • Provide medical support, clinical input, and/or training for internal teams as requested.
Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

  • An advanced degree (e.g., PharmD, PhD, MD, MSN, or NP/PA) is required.
  • MSL: A minimum of 2 years previous MSL experience necessary with a minimum of 1 year in rare disease, oncology (and/or immunology) with working knowledge of Gene Therapy.
  • Sr. MSL: A minimum of 5 years of pharma experience and 3 years of rare disease, oncology (and/ or immunology) experience.
  • Targeted Therapy experience strongly preferred.
  • Prior product launch experience required.
  • Exhibits the highest level of scientific, business, and clinical acumen with excellent communication and networking skills.
  • The ability to interpret and present scientific data to engage KOLs.
  • Working knowledge of standards of care for Alk + NSCLC is desirable.
  • Previous experience sharing scientific content with payer systems is highly desirable.
  • Working knowledge of NCI Cooperative Groups and Oncology Research Consortiums.
  • Ability to present complex scientific and value and evidence data to payors and/ or formulary committees is required.
  • Working knowledge of institutions and clinics in selected geographies is expected.
  • Excellent written and oral presentation skills.
  • Ability to travel frequently (70%) with overnight stays (e.g., KOL meetings, site locations, internal meetings, medical meetings and congresses, training).

Additional Information

OUR CULTURAL BELIEFS

  • Patient Minded I act with the patient’s best interest in mind.
  • Client Delight I own every client experience and its impact on results.
  • Take Action I am empowered and empower others to act now.
  • Embrace Diversity I create an environment of awareness and respect.
  • Grow Talent I own my development and invest in the development of others.
  • Win Together I passionately connect with anyone, anywhere, anytime to achieve results.
  • Communication Matters I speak up to create transparent, thoughtful, and timely dialogue.
  • Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). More information about EVERSANA’s benefits package can be found at /careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at

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Not Specified
Human Resources Operations Manager
Salary not disclosed
Atlanta, GA 3 days ago

Join our client in Atlanta, Georgia as the Office and HR Operations Manager on a direct hire basis. Oversee office operations, HR functions, and cultural initiatives. Apply today!



Company Profile:

Construction Industry

Great Company Culture



Office and HR Operations Manager Role:

As the Office and HR Operations Manager, you will oversee home office operations while leading key HR administrative and talent coordination functions. This position clearly integrates office management and HR responsibilities, making it ideal for a professional who enjoys balancing people operations, executive support, compliance tracking, and culture initiatives.

Executive & Administrative Support

Provide direct support to the CEO, COO, CFO, Directors, and managers

Manage leadership calendars, meetings, reports, and presentations

Capture and distribute meeting notes

Maintain strict confidentiality and professionalism


Office Operations and Facilities Management

Oversee daily home office operations

Manage mail, shipping, supplies, printers, and workspace organization

Coordinate building maintenance, tenant requirements, and conference room logistics

Run weekly job update meetings and distribute minutes


HR Administration and Talent Coordination

Manage onboarding and offboarding processes and documentation

Coordinate recruiting efforts including resume review, interview scheduling, candidate communication, and phone screens

Track required training and certifications (OSHA-30, First Aid, Blue Card, etc.)

Support employee handbook updates and HR communications

Maintain Drug-Free Workplace compliance documentation


IT Liaison and Vendor Coordination

Serve as the in-office IT point of contact

Coordinate new hire technology setup and employee terminations

Track hardware and troubleshoot Wi-Fi, printers, A/V, and software basics

Escalate issues to the MSP and maintain IT SOP documentation


Marketing, Branding and Communications

Own LinkedIn content calendar and draft social posts

Produce monthly internal and quarterly external newsletters

Coordinate website updates and manage brand assets

Support conferences, award submissions, and marketing collateral


Events, Culture and Engagement

Plan birthdays, milestone celebrations, holiday parties, and all-hands meetings

Manage event budgets, vendors, and logistics

Maintain the annual culture calendar and propose new engagement ideas


Business Administration and Logistics

Track and renew contractor licenses, bonds, insurance documents, and COIs

Coordinate vehicle management needs (tolls, tags, insurance, claims)

Support apparel store management and branding vendor relationships



Office and HR Operations Manager Background Profile:

5+ years of experience in office administration and HR administration

Associate’s or Bachelor’s degree in Business Administration, Human Resources, or related field a plus

Experience with onboarding, recruiting coordination, compliance tracking, event planning, and IT vendor interaction

Proficiency in Microsoft Office

Experience with HRIS systems and carrier portals

Experience drafting newsletters and social media content

Strong communication skills with the ability to handle confidential information



Features and Benefits:

Medical, dental, and vision insurance

Paid Time Off and paid holidays

401k with company contribution

Professional development and training support

Collaborative, team-oriented culture

Direct visibility and partnership with executive leadership

Opportunity to influence employee experience and office culture

Stable, growing organization with long-term career potential

Not Specified
Clinical Resource Nurse RN Nights
Salary not disclosed
Longmont, CO 2 days ago
Description

Location: UCHealth UCHlth Longs Peak Hospital, US:CO:Longmont

Department: LPH Float Pool

Work Schedule: Part Time, 48.00 hours per pay period (2 weeks)

Shift: Nights

Pay: $38.91 - $60.31 / hour. Pay is dependent on applicant's relevant experience

This position is an onsite role and does not offer a hybrid or remote option

Summary:
Serves as critical care liaison and clinical resource. Conducts interventions focused on care coordination and utilization.

Responsibilities:
Makes frequent rounds to nursing units and ancillary hospital units. Acts as a clinical resource while providing clinical consultation and ensuring care coordination. Works to optimize health care team interventions by providing advanced, anticipatory care interventions to achieve safe, optimal health outcomes for the patient and family.

Coordinates care across departments to meet outcomes management and system improvement goals. Educates staff by reinforcing appropriate methods of effective and safe patient care.

Collaborates with staff in identification of outcome indicators, data analysis and system improvement. Identifies opportunities and solutions for service and safety improvements.

Attends Medical Emergency Response (MET) calls, providing clinical consultation and coordination of care. Provides direct patient care as needed. Independently administers medications per licensure authority, assesses effects of medications, and documents administration per policies and regulatory requirements.

Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action.

Requirements:

- Bachelor's degree in Nursing from an accredited or state board of nursing approved nursing program.
- State licensure as a Registered Nurse (RN).
- Advanced Cardiac Life Support (ACLS).
- 2 years of critical care experience.
- NIHSS within 4 months of hire.
- BLS through the American Heart Association or the American Red Cross CPR for the Professional Rescuer with card in-hand before start date. BLS or CPR card must be good through sixty days of hire.

Employees are our number one asset.

UCHealth promotes a culture that invests in professional success and personal well-being through a comprehensive total rewards program. *

Recognition

- Performance bonus: UCHealth offers a 3-Year Incentive Bonus to recognize employee contributions to our success in quality, patient experience, organizational growth, financial goals and tenure. The bonus accumulates annually each October and is paid out in October during the third year of employment.
- Performance-based pay increase: The Annual Merit Pay Increase recognizes work performance that meets or consistently exceeds performance standards documented through UCHealth's established evaluation process and accounts for increased experience, skills and cost of living.
- Market reviews: All UCHealth positions are reviewed annually to ensure UCHealth base pay aligns with market standards. Base pay rates are adjusted as needed to stay market competitive.

Health and well-being

- Medical, dental and vision coverage.
- Access to 24/7 mental health and well-being support for employees and dependents.
- Discounted gym memberships and fitness resources.
- Free membership.
- Voluntary benefits such as accident insurance, critical illness insurance, group legal plan, identity theft protection, pet insurance, auto and home insurance, and employee discount programs.
- Time away from work: Paid time off (PTO), paid family and medical leave (inclusive of Colorado FAMLI), leaves of absence.

- New employees receive an initial PTO load with first paycheck.

- Employer-provided basic life and accidental death and dismemberment coverage with buy-up coverage options.
- Employer-provided short-term disability and long-term disability with a buy-up coverage option.

Retirement and savings

- 403(b) plan with employer matching contribution.
- Additional 457(b) plan may be available.
- Flexible spending accounts for health care and dependent day care; health savings account available when enrolled in high-deductible (HD) medical plan.

Education and career growth

- UCHealth provides access to academic degrees and certificate programs to promote professional and personal growth.

- Up to 100% of tuition, books and fees paid for by UCHealth for specific educational degrees.
- Other programs may qualify for up to $10,000/year pre-paid by UCHealth or up to $5,250/year in the form of tuition reimbursement.

- Access to LinkedIn Learning, which offers thousands of virtual courses and seminars, and internal professional development opportunities.
- Employees have access to free assistance navigating the Public Service Loan Forgiveness program and submitting their federal student loans for forgiveness.

*Eligibility for some programs is based on an employee's scheduled work hours.

We improve lives. In big ways through learning, healing, and discovery. In small, personal ways through human connection. But in all ways, we improve lives.

UCHealth always welcomes talent. This position will be open for a minimum of three days and until a top applicant is identified.

UCHealth recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an equal opportunity employer, UCHealth is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in ay terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, color, national origin, language, culture, ethnicity, age, religion, sex, disability, sexual orientation, gender, veteran status, socioeconomic status, or any other characteristic prohibited by federal, state, or local law. UCHealth does not discriminate against any qualified applicant with a disability as defined under the Americans with Disabilities Act and will make reasonable accommodations, when the do not impose an undue hardship on the organization.

Who We Are ( )
temporary
Senior Product Manager, Insights & Advanced Analytics
Salary not disclosed

Senior Product Manager, Insights & Advanced Analytics

Austin, TX (Hybrid) | Mobility Technology | People‑First Culture


Our client is transforming automotive retailers into the mobility networks of the future. Launched in 2016, they manage tens of thousands of vehicles for dealerships across North America and have been recognized by Built In as one of Austin’s Best Startups to Work For five years in a row. They operate with a people‑first culture, flexible scheduling, unlimited PTO, a strong DEI commitment, and accessible, supportive leadership.


They are hiring a Senior Product Manager, Insights & Advanced Analytics to build and scale their intelligence and analytics product line. This senior individual contributor role reports directly to the Chief Product Officer and sits at the intersection of data, economics, and product strategy.


What You’ll Own

  • Intelligence & Analytics Product Strategy

Develop monetizable analytics products by transforming fleet data into decision‑grade insights embedded directly in the platform.

  • Enterprise Reporting

Own and evolve the reporting roadmap across dealer groups and OEMs. Standardize metrics, reduce custom reporting, and ensure accuracy, consistency, and trust.

  • Productized Decision Systems

Identify key economic decision points and build forward‑looking capabilities such as lifecycle optimization, utilization forecasting, pricing analysis, and revenue impact modeling.

  • Monetization & Customer Value

Define packaging and pricing for advanced analytics. Validate demand early and directly link product decisions to measurable customer and company financial impact.

  • Cross‑Functional Leadership

Partner with Data and Platform Engineering on data quality and model robustness, and with Sales and Customer teams to drive adoption and expansion.


What Success Looks Like

  • Analytics becomes a meaningful and measurable revenue stream
  • Reporting is standardized, trusted, and scalable across enterprise customers
  • Predictive and AI‑driven intelligence is embedded in workflows and consistently used
  • Customers experience documented gains in utilization, capital efficiency, and margin performance


About You

You think in systems and economic frameworks, not isolated features. You’re comfortable with complex data, probabilistic reasoning, and translating analytical outputs into clear, operational decisions. You bring commercial discipline, strong judgment, and a track record of building analytics products that change customer behavior and deliver financial results.


Required Qualifications

  • 7+ years of Product Management experience with analytics, reporting, or intelligence products
  • Experience owning a monetized data or analytics product with measurable revenue impact
  • Background serving enterprise or OEM‑level customers
  • Strong quantitative skills, including comfort with forecasting and economic trade‑offs
  • Ability to interrogate data using SQL or comparable tools
  • Proven ability to define economic success metrics and tie product direction to financial outcomes
  • Experience developing pricing and packaging strategies for data‑driven products


Preferred Qualifications

  • Advanced degree in a quantitative field
  • Experience building predictive, optimization, or simulation systems
  • Background monetizing analytics products in B2B environments
  • Experience in mobility, asset‑heavy, or capital‑intensive industries


Benefits

  • Competitive salary with bonus eligibility
  • Medical, dental, vision, and disability coverage
  • 401(k) with company match
  • Unlimited PTO and flexible work
  • LinkedIn Learning access and tuition reimbursement
  • Paid parental leave
  • Modern Austin office with free parking
  • Supportive, people‑first workplace culture
Not Specified
Senior Product Development Manager
Salary not disclosed
Richmond, IL 2 days ago

Sr. Product Development Manager

Position Overview
Our client in the automotive accessories industry is looking for a Senior Product Development Manager. This is a full-time, onsite role. The position begins as soon as early-mid April and is a long-term, permanent hire.

This role is HYBRID, onsite, in Richmond, IL M-Th. WFH Friday.

Key Responsibilities

  • Own the full front-end product development process from ideation through validation, development, and handoff for commercialization
  • Lead concept creation, competitive analysis, and early-stage innovation for key automotive accessory categories (seat covers, steering wheel covers, cushions, floor mats, mobile accessories)
  • Develop complete product briefs, determine feasibility, and guide designers through early stages of product creation
  • Build and present business cases including pricing, margin targets, positioning, and financial analysis
  • Partner with global suppliers and factories to develop prototypes, optimize cost structures, and ensure manufacturability
  • Approve prototypes and oversee all aspects of testing, quality, compliance, and packaging
  • Ensure projects meet timeline, cost, and quality targets throughout a 4-Stage Gate process (Ideate -- Validate -- Develop -- Commercialize)
  • Collaborate closely with marketing on launch tiers and go-to-market strategy (Gold/Silver/etc.)
  • Lead portfolio strategy by managing both new product development and existing product improvements
  • Identify cost savings, margin enhancements, and line optimization opportunities post-launch
  • Provide leadership and potential direction to a small team based in Richmond and Australia (future direct reports)
  • Support the organizations shift from an in-store product mindset to a digital-first product strategy
  • Report directly to the VP of Product

Qualifications

  • Proven ability to develop, launch, scale, innovative products. 
  • 10+ years in product development, product management, or category management.
  • Experience working within a stage gate or NPD product development process.
  • Prior leadership experience leading teams.

In this position, you may have access to client or customer systems, confidential and/or proprietary information or data. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.



Email Your Resume In Word To

Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply.
Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : TW7-1980369 -- in the email subject line for your application to be considered.
Trevor Wood - Senior Solutions Delivery Recruiter

For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.This is a new role.

This job was first posted by Creative Circle on 03/11/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.

Creative Circle is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.  Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.

Copyright 1999 - 2026. CreativeCircle , Inc. All rights reserved.
Not Specified
DBA/DATA Architect
✦ New
Salary not disclosed
Denver, CO 1 day ago

Hi ,

This is Vamshi ,from Software Technology We have a job opening with our client for position DBA/DATA Architect If you are available and looking for any new opportunities, please send me your updated resume for below position ASAP.


Job Title: DBA/DATA Architect

Location: Denver, CO (Hybrid 3 days work form office)

Duration: Full Time/Longterm Contract


Must have skills: Architect level good; but should be hands-on with proactive driver mindset (individual contributor; no team management responsibility)

Skills To Be Evaluated On

Azure Data Factory, MS SQL Server DBA, Performance Tuning, Data Pipeline, Data Management

Technical Skills

  • Azure Data Factory, Azure Data Lake Storage (ADLS), Azure Databricks, Azure SQL Database.
  • Strong SQL, Python, Scala, and PySpark.
  • Experience in building data models and schema design.
  • Experience with SSIS
  • Oracle DB experience would be a Plus


Roles & Responsibilities

  • Design, build, and optimize data pipelines and ETL processes using Azure Data Factory and Databricks.
  • Manage Azure SQL Database, including performance tuning, indexing, and query optimization.
  • Design scalable data solutions, data lakes (ADLS), and data warehousing solutions.
  • Ensure data security, quality, and integrity throughout the lifecycle.
  • Monitor data pipelines and resolve performance issues or failures.
  • Work with data scientists and analysts to support data-driven decision-making.


Thanks,

Vamshi Thangadpalli

Technical Recruiter

Email: | Web: :// Overlook Center, Suite 200

Princeton, NJ 08540.

Not Specified
Social Media & Project Coordinator
✦ New
Salary not disclosed
Albany, NY 1 day ago

Position Title: Social Media & Project Coordinator

Location: Albany, NY 12203

Duration: 1 year (with possible extension)

Travel Required: No


About the Role

We are seeking a creative and detail-oriented Social Media & Project Coordinator to support digital communications and social media initiatives. This role is ideal for someone with strong writing skills, a passion for storytelling, and the ability to manage multiple projects in a fast-paced environment. You will play a key role in enhancing online presence, engaging audiences, and supporting broader communication strategies.


Key Responsibilities

  • Create engaging social media content including captions, posts, graphics, reels, and stories
  • Ensure all content aligns with brand voice while tailoring messaging for different platforms
  • Plan, develop, and maintain social media content calendars (2–4 weeks in advance)
  • Schedule and publish content using social media management tools
  • Monitor trends, platform updates, and competitor activity to inform strategy
  • Manage community engagement by responding to comments, messages, and mentions
  • Track and analyze performance metrics to optimize future campaigns
  • Collaborate with internal teams on campaigns, communications, and events
  • Support project execution from planning through completion under supervision


Required Skills & Qualifications

  • 1–3 years of experience in social media, communications, or related field
  • Strong writing and editing skills with the ability to adapt tone (from light and engaging to strategic and thought leadership)
  • Creativity and ability to produce compelling digital content
  • Knowledge of major social platforms: Instagram, TikTok, Facebook, X (Twitter), and LinkedIn
  • Basic understanding of SEO and keyword optimization
  • Experience with social media tools such as Sprout, Hootsuite, or Meltwater
  • Highly organized with strong multitasking and prioritization skills
  • Exceptional attention to detail and ability to proofread independently
  • Strong interpersonal and communication skills


Preferred Experience

  • Experience writing social media content for government or non-profit organizations
  • Familiarity with analytics and performance tracking
  • Exposure to energy, environmental science, or related sectors (a plus)


Education

  • Bachelor’s degree in Communications, Journalism, English, or a related field


Technical Tools

  • Lytho
  • Meltwater
  • Hootsuite / Sprout
  • Microsoft Outlook, Word
  • SharePoint, OneDrive
  • Knowledge Base systems
Not Specified
Creative Operations Manager
✦ New
🏢 Creative Circle
Salary not disclosed
St Louis, MO 1 day ago

Our In-house agency team is seeking a Creative Operations Manager to join their team on a freelance basis. This is a hybrid onsite role working 40 hrs/week for the next 12 months. Candidates must be local to St. Louis, MO to be considered. 

This Creative Operations Managerwill oversee the creative processes and ensure the efficient execution of projects. This role is pivotal in managing resources, budgets, and team dynamics to deliver high-quality creative outputs that align with the company's objectives. 

Key Responsibilities

  • Lead and manage the creative operations team to ensure effective project execution.
  • Optimize workflows to improve efficiency and turnaround times for creative projects.
  • Manage usage of ancillary and contingent support, including managed services, freelancers, vendors and contractors, and all the associated paperwork and processes.
  • Oversee onboarding of new vendors, ensuring compliance with company policies.
  • Allocate resources effectively to meet project deadlines and budget constraints.
  • Administration of Gen AI technology and updating associated rights and regulations.
  • Facilitate communication between stakeholders, ensuring alignment and clarity on creative objectives.
  • Monitor and manage project budgets, ensuring all expenditures are tracked and reported accurately.
  • Collaborate with cross-functional teams to understand their creative needs and provide solutions.
  • Develop and maintain a repository of best practices for creative operations.

Qualifications

  • 3+ years of experience in creative operations or project management, preferably in a fast-paced environment.
  • Strong skills in budget management and resource allocation.
  • Proven experience with Adobe Workfront preferred, but will consider those with other project management tools. 
  • Excellent communication skills, both verbal and written, with the ability to engage stakeholders effectively.
  • Understanding of creative workflows and agency processes.
  • Experience in workflow optimization and process improvement methodologies.

In this position, you may have access to client or customer systems, confidential and/or proprietary information or data. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.

Benefits

Creative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.

Email Your Resume In Word To

Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply.
Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : SW9-1978146 -- in the email subject line for your application to be considered.
Sasha Walker - Senior Recruiter

For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.This is a new role.

This job was first posted by Creative Circle on 02/18/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.

Creative Circle is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.  Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.

Copyright 1999 - 2026. CreativeCircle , Inc. All rights reserved.
Not Specified
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