Operational Technical Services Ots Jobs in Usa

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French Customer Service Agents
Salary not disclosed
Nashville 3 days ago
Job Title: French Customer Service Agents.

Location: Nashville, TN (Onsite) Shift: 1st Shift (Standard hours) Pay Rate:$34/hr Need to Speak French Job Responsibilities Ensures the resolution of complex and high-priority customer issues, coordinating with internal teams to deliver comprehensive and timely solutions.

Utilizes advanced analytics to monitor and evaluate agent performance, preparing detailed reports to drive data-informed decision-making and coaching.

Possesses the ability to remove entitlement roadblocks when the quotes team is not available and assists customer service manager with agent feedback and coaching.

Coordinates with workforce management on agent tardies and absences and uses knowledge, tools, and applications simultaneously to quickly connect care providers with solutions.

Analyzes and interprets customer feedback to identify systemic issues, recommending strategic improvements to enhance overall service quality, working under limited supervision.

Develops and implements advanced troubleshooting procedures for challenging technical problems, ensuring effective and efficient resolutions.

Provides support to customers on a range of sophisticated product and service inquiries, leveraging in-depth knowledge and experience.

Utilizes advanced analytics to monitor and evaluate service metrics, preparing detailed reports to drive data-informed decision-making.

Executes training programs for both customers and internal teams, focusing on complex service issues and advanced product features.

Reviews and validates high-impact service requests and orders, ensuring precision and accuracy in processing and execution.

Executes customer experience initiatives by proactively identifying and addressing potential service gaps and areas for improvement.

Guides junior team members, providing advanced training and support to develop their skills and improve their handling of complex issues.

Drives continuous improvement efforts by leading initiatives to refine service protocols, integrate new technologies, and enhance customer interactions.

Requirements Minimum required Education: High School Diploma, Vocational Education Minimum required Experience: Minimum 2 years of experience in Customer Success, Customer Service, Customer Support or equivalent.

Preferred Skills Preferred Education: Bachelor's Degree or equivalent Preferred Experience: 3-5 years of Customer Service experience Skills: Data Analysis & Interpretation, Root Cause Analysis (RCA), Troubleshooting, Customer Relationship Management (CRM) Software, Microsoft Office, Data Entry, Documentation & Reporting, Administrative Support, Escalation Management, Customer Response Management, Customer Satisfaction Techniques, Customer Service Software, Technical Support
Not Specified
French Customer Service Agent
🏢 Axelon Services Corporation
Salary not disclosed
Nashville 3 days ago
Job Title: French Customer Service Agent Location: Nashville, TN Need to speak French Job Responsibilities: Ensures the resolution of complex and high-priority customer issues, coordinating with internal teams to deliver comprehensive and timely solutions.

Utilizes advanced analytics to monitor and evaluate agent performance, preparing detailed reports to drive data-informed decision-making and coaching.

Possesses the ability to remove entitlement roadblocks when the quotes team is not available and assists customer service manager with agent feedback and coaching.

Coordinates with workforce management on agent tardies and absences and uses knowledge, tools, and applications simultaneously to quickly connect care providers with solutions.

Analyzes and interprets customer feedback to identify systemic issues, recommending strategic improvements to enhance overall service quality, working under limited supervision.

Develops and implements advanced troubleshooting procedures for challenging technical problems, ensuring effective and efficient resolutions.

Provides support to customers on a range of sophisticated product and service inquiries, leveraging in-depth knowledge and experience.

Utilizes advanced analytics to monitor and evaluate service metrics, preparing detailed reports to drive data-informed decision-making.

Executes training programs for both customers and internal teams, focusing on complex service issues and advanced product features.

Reviews and validates high-impact service requests and orders, ensuring precision and accuracy in processing and execution.

Executes customer experience initiatives by proactively identifying and addressing potential service gaps and areas for improvement.

Guides junior team members, providing advanced training and support to develop their skills and improve their handling of complex issues.

Drives continuous improvement efforts by leading initiatives to refine service protocols, integrate new technologies, and enhance customer interactions.

Requirements: Minimum required Education: High School Diploma, Vocational Education Minimum required Experience: Minimum 2 years of experience in Customer Success, Customer Service, Customer Support or equivalent.

Minimum required Certification: N/A Preferred Skills: Preferred Education: Bachelor's Degree or equivalent Preferred Experience: 3-5 years of Customer Service experience Preferred Certification: N/A Skills: Data Analysis & Interpretation, Root Cause Analysis (RCA), Troubleshooting, Customer Relationship Management (CRM) Software, Microsoft Office, Data Entry, Documentation & Reporting, Administrative Support, Escalation Management, Customer Response Management, Customer Satisfaction Techniques, Customer Service Software, Technical Support
Not Specified
Sr. Account Executive, Data Center Services
✦ New
🏢 CPG
Salary not disclosed
Phoenix, AZ 1 day ago
Position:

Sr. Account Executive, Data Center Services

Location:

4405 E Baseline Rd

suite 123

Phoenix, AZ

Job Id:

831

# of Openings:

1

TITLE: Sr. Account Executive, Data Center Services

LOCATION: Phoenix, AZ

POSITION SUMMMARY: The Senior Account Executive (Sr. AE) is a senior, quota-carrying sales leader responsible for developing, managing, and expanding strategic relationships with Data Center Operators, Hyperscalers, and large enterprise customers across one or more priority data center markets. This role owns the full sales lifecycle-from strategic account planning and opportunity origination through deal structuring, contract execution, and long-term account expansion-selling complex, multi-disciplinary data center services including White Space Fit-Out, Commissioning, Controls, Low Voltage, Capacity Recapture, MEP Staff Augmentation, and Lifecycle Services

ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Key Responsibilities - Strategic Account Ownership


  • Own and grow a defined portfolio of Tier-1 and Tier-2 data center accounts, including operators, hyperscalers, and large enterprise customers
  • Develop and execute multi-year account plans focused on share-of-wallet growth, service line expansion, and long-term partnerships
  • Establish executive-level relationships (Director, VP, and C-Suite) across customer organizations
  • Approximately 40% travel


Revenue & Growth Execution


  • Consistently achieve or exceed annual bookings and gross-profit targets
  • Originate, qualify, and close complex opportunities
  • Drive cross-sell and upsell opportunities across Delivery and Services lines of business
  • Maintain disciplined pipeline management, forecasting accuracy, and deal qualification standards


Complex Deal Leadership


  • Lead the full pursuit process including discovery, solution shaping, pricing strategy, and commercial negotiations
  • Partner closely with Preconstruction, Estimating, Engineering, and Operations to deliver technically and financially sound proposals


Market & Relationship Development


  • Represent the company in the local and national data center ecosystem, including industry events, operator forums, and partner meetings
  • Collaborate with OEMs, GCs, ECs, developers, and design partners to influence early project positioning
  • Provide market intelligence on customer buying behavior, competitor activity, and emerging service demand


Internal Leadership & Collaboration


  • Serve as a senior commercial leader and role model within the sales organization
  • Mentor junior sellers or inside sales partners supporting assigned accounts
  • Act as the voice of the customer internally, ensuring alignment between sales commitments and delivery execution


QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:


  • Bachelor's degree or Associate's degree preferred


Required Qualifications


  • 10+ years of B2B sales experience, with significant experience selling into the data center industry
  • Proven success managing and growing large, complex strategic accounts
  • Demonstrated experience selling construction, commissioning, controls, or technical services in mission-critical environments
  • Strong understanding of data center delivery models, buying cycles, and stakeholder dynamics
  • Track record of closing multi-million-dollar deals and managing long sales cycles
  • Exceptional executive presence, communication, and negotiation skills
  • Must be a US Citizen


Preferred Qualifications


  • Experience working with or selling to Hyperscalers, Colocation Providers, or Fortune 500 Enterprises
  • Background in White Space Fit-Out, Commissioning, Controls, or Integrated Data Center Services
  • Experience operating within a private-equity-backed or high-growth environment
  • Familiarity with Ashburn, Phoenix, or Dallas data center markets and customer ecosystems


Performance Metrics


  • Annual bookings and gross-profit attainment
  • Strategic account growth and penetration
  • Pipeline health and forecast accuracy
  • Customer retention and expansion
  • Cross-line-of-business revenue contribution


Certificates and Licenses:


  • Microsoft Office Suite or related software.


Supervisory Responsibilities:


  • No supervisory responsibilities for this position.


Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift 15 pounds at times.
  • Frequently required to stand, walk, stoop, kneel, crouch, or crawl.


Benefits to Joining Our Team


  • CPG offers a competitive and comprehensive package that includes additional benefits beyond enhanced medical, dental, and vision coverage
  • Health Benefits - (Medical, Dental & Vision Insurance)
  • Flexible Spending Account Options
  • 401K Plan
  • Employer paid Life & Disability Insurance
  • Paid Time Off
  • Employee Referral Program
  • Employee Assistance Program (EAP)


The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

CPG is an equal opportunity employer. We will consider all employment applicants without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

*We utilize E-Verify

#LI-TG1

Pay Range: $98,891 - $148,392 per year

Apply for this Position

Not Specified
Field Service Representative
Salary not disclosed

We are working on a search for our client – a global leading manufacturer of medical devices for the OR, ED and Anesthesia spaces. They have an immediate need for a Field Service Rep based in the Detroit area to service medical device equipment over a large geographic area, primarily in the Michigan market. There is some travel, but all expenses are covered and a company car is provided. This company is growing rapidly and expanding their service department; this is a terrific opportunity!


In this position you would provide professional technical service and support on the installation, inspection, repair, and preventive maintenance of Patient Monitoring and Anesthesia products in accordance with established Client Service policies and procedures. Prioritizes and schedules all customer onsite visits to maximize efficiency and assure customer expectations are satisfied. Perform software upgrades on some products. Maintains positive professional communications with customers, regional team members, and the technical support group. Actively pursue the renewal of existing service contracts and identify potential service contract customers by providing contract quotations, and pursue the timely closing of all new contract proposals. Maintains twenty-four-hour continuous coverage of the territory to provide uninterrupted support and operation of products.


This company provides a rich benefits and compensation package, Company Car and full expenses covered. You possess many of the skills and experiences they seek. If you meet these requirements and have solid Biomedical Engineering experience working with medical devices and equipment, I’d love to talk the details with you, if you are interested. Please let me know if you are and we can connect. Let's connect quickly if interested - the hiring manager has begun the interview process. Thanks ~

Not Specified
EEO Services Analyst (Temp)
Salary not disclosed
Tampa Oaks, Florida 3 days ago

Facility Location

NATIONAL EEO SVC FACILITY

5405 CYPRESS CENTER DR STE 330

TAMPA, FL 33609-1026

This is NOT a remote position.

Position Information

NON-SCHEDULED DAYS: SAT/SUN

HOURS: 08:00 AM to 05:00 PM EST

BENEFIT INFORMATION: The salary will be based on previous experience, salary history, and current Postal pay policies. We offer excellent benefits including health insurance and annual leave.

Functional Purpose

Reviews and analyzes Equal Employment Opportunity (EEO) complaint files; serves as Contracting Officer's Representative for outsourcing services.

DUTIES AND RESPONSIBILITIES

1. Assigns cases to and coordinates the activities of independent contractors who provide pre-complaint counseling and/or mediation services. Reviews reports for legal sufficiency and authority settlement agreements reached at the pre-complaint counseling stage and monitors compliance with those agreements.

2. Reviews DRS (Dispute Resolution Specialist) Inquiry Report to determine sufficiency for acceptance and dismissal. Processes formal complaints of employment discrimination and related amendments and consolidations for acceptance and dismissal through application of Equal Employment Opportunity Commission regulations and case law. Responds to appeals of final agency decisions dismissing complaints.

3. Assigns cases to and coordinates the activities of independent contractor EEO investigators. Reviews investigative plans, and draft and completed EEO investigations to ensure compliance wtih national quality standards and regulatory timelines.

4. Coordinates and reviews the work of independent contractors preparing draft final Agency decisions on the merits of EEO complaints. Issues final agency decisions on the merits of EEO complaints on behalf of the Postal Service and responds to appeals of these final agency decisions. Reviews decisions issued by EEOC Administrative Judges on the merits of EEO complaints and issues Notices of Final Action, either implementing or appealing those decisions. Assists in responding to appeals of Notices of Final Action.

5. Develops and provides EEO training to EEO service providers, Area, and District personnel. Assists in the development and delivery of training or skills development sessions for newly selected Investigative Services Office) Analysts.

6. Provides guidance and technical advice concerning the EEO complaints process and Postal Service regulations, policies, programs and procedures to independent contractors. Provides guidance concerning EEO issues to Area and District personnel.

7. Interacts as necessary with EEO Compliance and Appeals, the Law Department, postal management, EEOC District and Field Offices, and the EEOC's Office of Federal Operations with respect to the procedures for processing pending EEO complaints.

The United States Postal Service has the following excellent and challenging employment opportunity for highly motivated and innovative individuals. Successful candidates must demonstrate through a combination of education, training, and experience the following requirements:

Requirements

  • Knowledge of contracting procedures is sufficient to function as a Contracting Officer Representative.
  • Ability to develop and provide EEO training.
  • Ability to provide technical advice and assistance to independent contractor Equal Employment Opportunity (EEO) investigators, district, area, and headquarters personnel.
  • Ability to analyze data related to EEO complaint processing including trend analysis on case processing time frames, utilizing a computerized database and spreadsheet software.
  • Ability to coordinate and oversee the work of EEO service providers including independent contractor EEO counselors, mediators, investigators and final agency decision writers.
  • Knowledge of the statutes, regulations, case law, administrative procedures and Postal Service policy pertaining to equal employment opportunity (EEO) complaints sufficient to manage and process informal and formal complaints.

Reimbursement of relocation expenses will NOT be authorized

Qualified applicants must successfully pass a pre-employment drug screening to meet the U.S. Postal Service's requirement to be drug free.

Applicants must also be a U.S. citizen or have permanent resident alien status.

temporary
Customer Service Representative
🏢 Axelon Services Corporation
Salary not disclosed
Pittsburgh 3 days ago
Customer Service Rep Pittsburgh, PA Long term temporary to possible temp-to-perm opportunity Payrate: $31-35 an hour.

This position is onsite, 5 days a week, daylight position (1st shift) Desired Skills: SAP experience gives the candidate an advantage over candidates without Job Description: Plans and executes expedient and efficient processing of customer orders in the SAP system to ensure products are delivered to Client customers on time and without problems.

This includes maintenance of customer messages and contact information in Customer Master Data records, notifying plants of special customer requests and shipping arrangements verifying price and incoterms on purchase orders.

Coordinates shipping and delivery between customers and plants.

This requires knowledge of Client logistics procedures, transportation methods, and regulations.

Reviews requests for special pricing for consistency, alignment with current freight and payments terms, and proper approvals.

Submits price requests with zero errors.

Investigates and resolves customer deductions; identifies and corrects contributing factors to avoid future deductions.

Reports inventory shortages or issues to the Regional Supply Chain Manager and Inventory Planner.

Timely assignment of available inventory to comply with Client transportation/warehousing lead times and meet with customers delivery requirements.

May include discussions with management and/or sales to review changes in customers demands or deviations of requirements.

Registers customer complaints in the April Star database and provides corrective actions for problems encountered in shipping, billing and inventory.

Enters SCAR/CAR as required for internal and external supplier non-compliance issues.

Develops strong working relationships with external customers Skills/Experience: BS degree in Business, Logistics, or Supply Chain with 5 years related experience preferred.

Equivalent business or industry experience will be considered.

Proficient working knowledge of SAP (or similar ERP) in a manufacturing environment.

Functional knowledge of MS Excel and Power Point to provide support to the Regional Manager/sales team/customer is desirable.

The position requires strong organizational, communication and time management skills.

Excellent problem solving, persuasion, negotiation and conflict resolution skills are critical.

Ability to quickly grasp general business and market information as well as related technical information regarding Client products to serve as a department resource.

International logistics operations experience and knowledge of export compliance regulations are a plus.
Not Specified
Service Technician (electrical)
✦ New
Salary not disclosed
Avon, Ohio 1 day ago
Overview:

As a Technical Service Technician, you'll repair and maintain the audio/video systems for Cedar Point. You'll also..
Use critical thinking and creative problem solving to navigate challenging AV related problems in the field.
Perform repairs on two-way radios.
Set-up and strike for special events.
Repair electronics down to the component level.
Design and maintain automated A/V control systems.
Responsibilities:

Cedar Point provides premiere entertainment with 200+ acres of FUN and we want YOU to join us in making people happy. As a member of our team, you’ll…
Make our guests happy by delivering amazing experiences and helping them create lifelong memories.
Interact with different people of all ages and backgrounds.
Gain skills, knowledge and experience that will benefit your future.
Qualifications:
High school graduate or GED.
Must have valid driver's license.
Must join Laborers Union.
Must provide own hand tools.
Able to work at heights, including from catwalks, aerial lifts, crane baskets, scaffolding, and structure climb.
Ability to demonstrate experience in electronic and Audio/Visual equipment.
Willing to work various shifts and days with the ability to work nights, weekends and holiday periods to meet business needs.
Not Specified
Social Services Coordinator
Salary not disclosed
Dover, Delaware 5 days ago

Job Summary:

Position will primarily support the program administrators by preparing, facilitating, recording, and compiling meeting minutes for the HUD Capacity Building Grant Coalition.

Additional duties may include assisting with scheduling, follow-up communications, and organizing related documentation.

Ability to work independently and manage time effectively, prior experience supporting public health or government programs is a plus.

We are looking for someone with strong Project Management skills.

Essential Functions

  • Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
  • Monitors, evaluates, collects and analyzes program data. Provides technical assistance and recommends course of action.
  • Prepares interpretative reports of program goals and objectives, provision of services and programs/services ability to meet standards and regulations.
  • Participates in developing policies, regulations, forms, proposal requests, implementing new procedures, monitors, develops, reviews, updates, negotiates contracts, and/or prepares grant applications.
  • Analyzes problems, applies policy to problem situations, responds to requests for information and questions regarding services.
  • Assists as consultant, coordinator/liaison for special programs and/or projects.
  • Assesses impact of proposed rules on current operations financially and programmatically.
  • May supervise professional staff engaged in monitoring functions, special projects and/or clerical staff performing record keeping functions.

JOB REQUIREMENTS

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1 . Three years' experience in health or human services work such as applying theories, principles, laws and practices of health or human services programs and services that assist with and improve life for individuals, families, or communities such as financial support, employment, unemployment, housing, health care, disease preventlon, substance abuse, child protective services.

2. Six months experience in health or human services program administration such as overseeing and directing the development, implementation and evaluation of health or human services programs and services; planning and establishing short- and long-range program goals and objectives. Providing advice to other agency organizational units through consultation.

3. Six months experience in developing policies or procedures.

4. Six months experience in interpreting laws, rules, regulations, standards, policies, and procedures.

5. Six months experience in narrative report writing.

Not Specified
Service maintenance / yardperson
✦ New
Salary not disclosed
Naples 1 day ago
Founded in 1963, Everglades Equipment Group is a family owned and operated full-service John Deere dealership with 19 locations covering central and south Florida.

Everglades Equipment Group serves a wide range of customers from some of the largest agricultural producers of sugar, citrus and vegetables to individual farmers, golf courses, nurseries, commercial landscape management companies, and construction businesses, as well as large and small property owners.

We have become one of the largest John Deere dealers in the world by prioritizing customer service and satisfaction above all else.

Performs maintenance duties for the entire facility.

All other related duties as needed by the Dealership as instructed by managers.

Job Responsibilities: Maintenance of the facility and vehicles Maintain tool room and run the wash bay Perform grounds maintenance for the dealer properties May be required to assist in moving displays or equipment within the dealership May operate a forklift to transport parts, equipment and supplies for the dealership May be asked to deliver equipment to customers as needed Load and unload trucks Detail Equipment Job Requirements: Ability to lift items weighing upwards to 75 lbs.

Ability to perform multiple duties as assigned Basic knowledge of equipment safety procedures • BENEFITS: • Free Life Insurance Policy • 401(K) Matching • Pet Insurance • Paid Time Off • Paid Holidays / Floating Holidays • Dental Insurance • Health Insurance • Vision Insurance • Free ST Disability / LTD
Not Specified
Transportation Service Driver - Full Time
✦ New
Salary not disclosed
Flexible Backup Tractor Trailer Driver
Drivers in this role may work in local, solo, or long-haul driving positions. As flexible backup drivers, work may involve on-property shifting, local routes, long-haul trips with nightly returns, or sleeper team assignments. Flexibility in adjusting to various assignments is essential. Over time, and with increased seniority, you'll have the opportunity to bid a route.
What you'll need?
* Drivers start their careers as a flexible backup driver
* Schedules may include days, nights, and weekends, with assignments ranging from local routes to long-haul trips lasting 4-6 days
* As a flexible backup driver, you must report to the facility within one hour of notice
* A valid Class A CDL (Commercial Driver's License) in your home state is required
* Doubles/Triples endorsement is required
* No \"O\" restriction - Must be able to operate a Class A tractor-trailer (semi truck) that uses a fifth-wheel connection
* Pass the DOT physical
* Reliability and responsibility
* Legal right to work in the U.S
* Flexible backup tractor trailer drivers are expected to comply with UPS appearance guidelines and wear the company-provided uniform
Industry-leading Benefits:
* Competitive weekly pay
* Growth opportunities
* Reliable, well-maintained trucks
* Loading and Unloading is done for you
* 401(k)
* Defined-benefit pension plan
* Medical, dental, and vision after waiting period
* $0 healthcare premium
* Paid vacation
* Paid Sick and Family and Medical Leave time as required by law
* Paid holidays
* Discounted Employee Stock Purchase Program
* Employee Assistance Program
This job posting includes information about the minimum qualifications (including the UPS Uniform and Personal Appearance Guidelines), locations, shifts and operations within the locations which may consider your application. An applicant or employee may request an exception or change to, or an accommodation of, any condition of employment (including the UPS Uniform and Personal Appearance Guidelines) because of a sincerely held religious belief or practice.
The base pay for this position is $26.00/hour
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
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