Operational Technical Services Llc Jobs in Usa

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Manager-Operational -Engineer -Salesforce
✦ New
Salary not disclosed

Central Point Partners - Manager -Operational - Engineer - Salesforce – 5 year Manager – 5 years technical

Central Point Partners, (CPP) is a WBENC-certified Information Technology consulting firm committed to delivering exceptional technical services to clients since 2008. CPP builds strong partnerships by providing solutions that empower clients to achieve their goals with integrity and excellence. The company prides itself on making a meaningful impact within the consulting industry by offering leadership in software development, enterprise support, and project management. CPP strives to set the standard in the technology services sector by creating value-driven solutions requested by name, while maintaining its commitment to its clients and community.



Role Description

This is a full-time, on-site role as a Manager - Operational Engineer for Salesforce, located in Columbus, Ohio. The role reports directly to the AVP. The role involves overseeing and managing Salesforce engineers and developers, ensuring system stability, and providing innovative solutions to improve processes. Key responsibilities include managing system performance, troubleshooting issues, and collaborating with team members to meet organizational goals. The role also requires direct interaction with management to deliver exceptional service and meet client needs in the automative repair and maintenance industry


.

Qualifications

  • Strong analytical and troubleshooting skills to address complex technical challenges
  • Experience with Salesforce and windows operating systems to support and maintain infrastructur
  • .Exceptional customer service skills to effectively communicate and build relationships with clients and stakeholder
  • Proven leadership and management experience, particularly in operational engineering roles within the insurance industr
  • .Understanding of Salesforce platform and tool
  • .Bachelor’s degree in Information Technology, Management, or related field; equivalent experience may be considered.
Not Specified
Deli Customer Service Rep (119)
Salary not disclosed
Greenwood, SC 2 days ago

The role of a Deli Customer Service Rep at The Spinx Company requires the employee to work effectively in a team environment, provide outstanding customer service, accurately and efficiently conduct various financial transactions while creating a wel Customer Service, Deli, Service, Retail, Customer

Not Specified
Services Sales Executive
Salary not disclosed
Bellevue, WA 2 days ago

HVAC Maintenance Sales Executive

Commercial & Industrial Facilities


Location: King and Pierce Counties

Company: Holmberg Mechanical

Reports To: Service Director / Sales Manager


Position Overview


We are seeking a Commercial HVAC Maintenance Sales Executive to grow our preventive maintenance agreement (PMA) portfolio within targeted vertical markets. This is an activity-driven, field-based sales role focused on prospecting, relationship development, system surveys, and consultative solution selling—not order taking.


This role is best suited for a self-directed professional who understands that consistent activity drives predictable results and who is comfortable with disciplined prospecting and cold outreach.


Core Responsibilities

  • Prospecting & Pipeline Development (Non-Negotiable)
  • The successful candidate will consistently execute the following weekly prospecting absolutes:
  • Develop and maintain a call list of at least 100 suspects within a defined vertical market
  • Appropriate titles may include:
  • Facility Manager
  • Director of Facilities
  • General Manager
  • Owner
  • Operations Manager
  • Executive Director
  • President
  • Chief Operating Officer
  • Conduct outbound cold calls and outreach to targeted suspects
  • Set a minimum of:
  • 6 first appointments per week
  • Average 2 of those appointments qualified to move forward to the next sales stage (system survey)
  • Sales Process Execution
  • Follow a structured, repeatable sales process:
  • Targeting & Prospecting
  • First Appointment (Discovery)
  • System Survey / Site Walk
  • Solution Development
  • Proposal Presentation
  • Close & Handoff to Operations
  • Conduct on-site mechanical system surveys
  • Identify client objectives related to:
  • Reliability
  • Risk reduction
  • Budget predictability
  • Asset life extension
  • Comfort and compliance
  • Develop and present preventive maintenance solutions aligned with client goals
  • Account Development
  • Build long-term relationships with facility stakeholders
  • Maintain accurate CRM records including:
  • Call activity
  • Appointments set
  • Survey status
  • Proposal stage
  • Transition sold agreements smoothly to operations and service teams
  • Identify upsell and cross-sell opportunities over time


Performance Expectations

  • This role is measured on activity, conversion, and results, including:
  • Consistent execution of weekly prospecting standards
  • First appointment volume and quality
  • Survey conversion rate
  • Maintenance agreement revenue growth
  • CRM accuracy and pipeline health


Ideal Candidate Profile

  • 5+ years of B2B sales experience (HVAC, mechanical, facilities, or technical services preferred)
  • Comfortable with cold calling and outbound prospecting
  • Organized, disciplined, and process-driven
  • Able to communicate confidently with technical and non-technical stakeholders
  • Experience selling recurring services or long-term agreements is a strong plus
  • Self-motivated with a strong work ethic and accountability mindset


What We Offer

  • Competitive base salary plus sales incentives
  • Clear expectations and a defined sales process
  • Strong operational support from service, engineering, and management
  • Long-term growth opportunity in a stable, essential industry
  • Vehicle / allowance, phone, laptop, and CRM tools


Who Should Not Apply

This role is not a fit for candidates who:

  • Rely primarily on inbound leads
  • Are uncomfortable with structured prospecting activity
  • Prefer transactional or short-cycle sales only
  • Require heavy supervision to stay on task


How to Apply

  • Submit your resume and a brief cover letter explaining:
  • Your experience with outbound prospecting
  • Your approach to building a pipeline from scratch
  • Why activity-based selling resonates with you


We offer a competitive base salary plus a performance-based commission structure designed to reward disciplined prospecting and profitable growth.


Our incentive program includes:

  • Commission on new maintenance agreements
  • Commission on profitable project sales
  • Renewal incentives on retained accounts
  • Annual performance bonus opportunities
  • Unlimited earning potential for high performers


*Top performers in this role can earn $140,000–$190,000+ annually.

*Base pay is $60,000 to $70,000.


Our unique compensation package will be discussed during an in-person interview with viable candidates.


This position is designed for a self-motivated sales professional who thrives in an activity-driven environment and understands that consistent prospecting drives predictable income.


For more information about us, please visit Mechanical is an Equal Opportunity Employer, offering qualified applicants consideration for employment without regard to race, color, religion, sex, physical or mental disability, age, citizenship, pregnancy, genetic information, veteran status, gender identity, gender expression, sexual orientation, national origin, and any other protected status.

Not Specified
Senior Field Service Technician
✦ New
Salary not disclosed
Waterford, MI 1 day ago

American Generators Sales & Service is seeking qualified generator technicians who are responsible for performing maintenance, diagnostics and field repairs on generators of all makes and models. This position requires someone to take control of projects through completion with minimal supervision, but also can follow directions exactly as they are given.


Responsibilities

  • Perform routine maintenance and repairs on generators and related equipment, ensuring optimal performance and safety.
  • Utilize electrical and mechanical & diagnostic tools to diagnose and troubleshoot accurately.
  • Maintain accurate records of services performed and parts used.
  • Provide exceptional customer service by communicating clearly with clients regarding repairs, maintenance and operation of equipment.
  • Collaborate with team members to enhance service efficiency and quality.
  • Adhere to safety protocols.
  • Paid on-call rotation.


Qualifications

  • Generator Maintenance and Repair (Minimum 1 Year)
  • Controls Experience
  • Electrical/Mechanical Experience
  • Engine Experience - Natural Gas & Diesel


Not Specified
Service Manager
Salary not disclosed
Memphis, TN 2 days ago

About Memphis Boat Center

Memphis Boat Center is a locally owned boat dealership serving customers throughout the Mid-South. The company provides boat sales, service, parts, and ongoing support for boat owners who rely on their equipment for recreation, family time, and safe time on the water.


Ownership operates with a strong sense of responsibility and integrity, placing a high priority on the company’s core values and customer service. When customers bring their boats in for service, they are trusting Memphis Boat Center to diagnose issues accurately, communicate clearly, and stand behind their work.


Who We Are Looking For

We are seeking a highly organized, mechanically minded Service Manager who can confidently manage the day-to-day operations of a busy marine service department.

This role is ideal for someone who thrives in fast-paced environments, enjoys coordinating multiple priorities, and takes pride in bringing structure and clarity to operational workflows.


The right candidate will ensure service jobs move efficiently through the shop, technicians remain productive, and customers receive timely and professional communication regarding their service work.


This role also requires strong emotional intelligence. The Service Manager will regularly interact with customers who may be frustrated or concerned about their equipment, and the ability to communicate clearly, resolve conflict professionally, and maintain trust is essential.


Ownership is looking for someone who brings humility, self-awareness, and a strong sense of responsibility. This individual will work closely with the owner and service team, building trust through reliability, patience, and consistent follow-through.


If you are someone who:

  • Communicates clearly with both customers and technicians
  • Is mechanically minded and comfortable in a technical environment
  • Handles conflict calmly and professionally
  • Maintains organization across multiple priorities
  • Takes ownership and follows through on commitments


We want to talk to you. This is a meaningful operational role with the opportunity to bring stability, structure, and improved efficiency to a critical department within the business.


Responsibilities:

  • Oversee the daily workflow of the service department, ensuring service jobs are scheduled, documented, and completed efficiently.
  • Serve as the primary point of communication between customers, manufacturers technicians, and leadership regarding service timelines, repair status, and recommendations.
  • Create and manage service work orders, ensuring accurate documentation of diagnostics, repairs, parts, and service history.
  • Coordinate technician workload and priorities to maintain consistent productivity and efficient job completion.
  • Communicate clearly with customers regarding service needs, repair recommendations, timelines, and estimated costs.
  • Handle customer concerns or complaints professionally, working toward solutions that maintain trust and long-term customer relationships.
  • Manage warranty claims and manufacturer documentation to ensure accuracy and timely submission.
  • Track service progress and proactively follow up to ensure jobs move smoothly from intake through completion.
  • Maintain organized service records and ensure all documentation related to service work is accurate and up to date.
  • Identify opportunities to improve service processes and introduce systems, tools, or technology that streamline workflow, improve communication, and increase visibility across the service department.
  • Provide regular updates to ownership regarding service activity, technician workload, customer concerns, and opportunities for operational improvement.


Qualifications:

  • Mechanically minded with the ability to understand and communicate technical service information clearly to both technicians and customers.
  • Previous experience in service advising, service management, or a coordination-heavy role within a mechanical, dealership, or technical service environment preferred.
  • Strong organizational skills with the ability to manage multiple service jobs, priorities, and documentation simultaneously.
  • Excellent communication and interpersonal skills, with the ability to interact professionally with customers, technicians, manufacturers and leadership.
  • Experience handling customer concerns and resolving service-related issues calmly and professionally.
  • Strong problem-solving skills with the ability to work effectively in fast-paced or changing environments.
  • Proficiency with standard business software and the ability to learn or utilize service management systems and scheduling tools.
Not Specified
Railroad Field Service Technician
Salary not disclosed
Some see the railway as transportation, while at Plasser American we see it as transformation.

The story of how steel tracks turned the American promise into American progress and forged a trusted pathway to the possibilities of the future.

It's a story that continues today, an American legacy unfolding mile by mile.

There is a lot riding on those tracks and we know that support, quality and know-how are all important aspects in staying on track.

That's why the Plasser American tradition begins with a promise.

A promise to do things right.

An unapologetic commitment to quality that makes us the longtime trusted leader in cutting edge American made innovations for the North American railway.

It's a promise to see things differently to turn ordinary steel into safer passages.

To be a partner that you can count on to engineer solutions for the challenges of today and for the opportunities of tomorrow.

From research and design, expert manufacturing and delivering unapparelled services, our customers trust us to keep them ahead of the curve.

Progress is about more than getting from Point A to Point B.

It's knowing you have a trusted foundation to move you forward toward new possibilities waiting around the corner.

Join Plasser American to become part of our team forging ahead towards new opportunities in railway maintenance.

The railway is a path to the future, choose this path and apply today.

General Scope: To Provide technical services to customers of Plasser American Corporation Position Summary: Must possess the necessary experience to operate, service, troubleshoot and repair track maintenance equipment.

Must be capable of instructing railroad personnel in the operation and maintenance of track maintenance equipment.

Must be able to read and understand hydraulic, pneumatic and electrical schematics.

Must have a working knowledge of fluid power, basic computer skills, basic electricity, and a solid background in mechanics.

Potentially requires extensive domestic travel, and the possibility of travel abroad.

Supervisory Responsibilities: Does not have direct supervision of any employee, however, will be required to supervise customer's employees in the form of instruction.

Must be self-motivated and perform assigned task with limited or no supervision.

KNOWLEDGE, SKILLS AND ABILITIES (The knowledge, skills and attributes required for satisfactory job performance) Education: High school diploma or general education degree (GED); or related experience and/or training; or equivalent combination of education and experience.

Knowledge: Incumbent must have proficient knowledge in the following areas: Knowledge of hydraulic systems Knowledge of electrical systems Knowledge of pneumatic systems Knowledge of computer control systems and associated software Skills: Incumbent must demonstrate or participate in internal/external training programs to obtain the following skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence.

Ability to speak effectively before groups of customers or employees of the organization.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to solve practical problems and deal with variables in situations where only limited standardization exits.

Ability to work in the metric unit of measure and to convert to US Standard.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Must have and maintain a valid driver's license.

Ability to travel extensively via automobile, and commercial transportation.

Ability to satisfactorily pass a physical examination, required upon employment.

Applicable Technical Competencies: Incumbent must have working knowledge and demonstrated abilities utilizing mechanical knowledge: Specific applications combined with knowledge competencies are as follows: Rating Level: 1-5 (1= minimum 5= Maximum) Application Required Level of proficiency Preferred Level of proficiency Hydraulics 2 4 Pneumatics 2 4 Electronics 1 4 Electrical systems 2 4 Computer software 2 4 Personal Attributes: Incumbent must maintain strict confidentiality in performing the duties of a Service Representative.

The incumbent must also demonstrate the following personal attributes: Be honest and trustworthy Be respectful Possess cultural awareness and sensitivity Be flexible Demonstrate sound work ethics Benefits: Accrue 80 Hours of Paid Time Off during your first year of employment 10 Paid Holidays per year 401(k) match of $0.50 for every $1.00 you contribute up to 6% of your salary You may receive a merit bonus after completion of the audit at the end of the fiscal year Tuition Reimbursement Free Short and Long Term Disability after 90 days of employment Free Life Insurance
- 2 times your annual salary Company Events Free employee medical and dental coverage.

- valued at $7,500.00 About Plasser American: As part of the Plasser family brand, which is the largest Maintenance of Way equipment provider in the world, PAC is a rapidly growing provider of railway equipment in North America.

Continuing for the next few years, PAC will continue to make significant investments in the North American Market including a new office building and a substantial addition to our manufacturing facility.

PAC is making the needed investments to continue its growth trajectory for many years to come.

The next several years will be an exciting time of transformation.

We look to the future to enhance our team and achieve our goals.

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Not Specified
Sr. Account Executive, Data Center Services
🏢 CPG
Salary not disclosed
Phoenix, AZ 2 days ago
Position:

Sr. Account Executive, Data Center Services

Location:

4405 E Baseline Rd

suite 123

Phoenix, AZ

Job Id:

831

# of Openings:

1

TITLE: Sr. Account Executive, Data Center Services

LOCATION: Phoenix, AZ

POSITION SUMMMARY: The Senior Account Executive (Sr. AE) is a senior, quota-carrying sales leader responsible for developing, managing, and expanding strategic relationships with Data Center Operators, Hyperscalers, and large enterprise customers across one or more priority data center markets. This role owns the full sales lifecycle-from strategic account planning and opportunity origination through deal structuring, contract execution, and long-term account expansion-selling complex, multi-disciplinary data center services including White Space Fit-Out, Commissioning, Controls, Low Voltage, Capacity Recapture, MEP Staff Augmentation, and Lifecycle Services

ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Key Responsibilities - Strategic Account Ownership


  • Own and grow a defined portfolio of Tier-1 and Tier-2 data center accounts, including operators, hyperscalers, and large enterprise customers
  • Develop and execute multi-year account plans focused on share-of-wallet growth, service line expansion, and long-term partnerships
  • Establish executive-level relationships (Director, VP, and C-Suite) across customer organizations
  • Approximately 40% travel


Revenue & Growth Execution


  • Consistently achieve or exceed annual bookings and gross-profit targets
  • Originate, qualify, and close complex opportunities
  • Drive cross-sell and upsell opportunities across Delivery and Services lines of business
  • Maintain disciplined pipeline management, forecasting accuracy, and deal qualification standards


Complex Deal Leadership


  • Lead the full pursuit process including discovery, solution shaping, pricing strategy, and commercial negotiations
  • Partner closely with Preconstruction, Estimating, Engineering, and Operations to deliver technically and financially sound proposals


Market & Relationship Development


  • Represent the company in the local and national data center ecosystem, including industry events, operator forums, and partner meetings
  • Collaborate with OEMs, GCs, ECs, developers, and design partners to influence early project positioning
  • Provide market intelligence on customer buying behavior, competitor activity, and emerging service demand


Internal Leadership & Collaboration


  • Serve as a senior commercial leader and role model within the sales organization
  • Mentor junior sellers or inside sales partners supporting assigned accounts
  • Act as the voice of the customer internally, ensuring alignment between sales commitments and delivery execution


QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:


  • Bachelor's degree or Associate's degree preferred


Required Qualifications


  • 10+ years of B2B sales experience, with significant experience selling into the data center industry
  • Proven success managing and growing large, complex strategic accounts
  • Demonstrated experience selling construction, commissioning, controls, or technical services in mission-critical environments
  • Strong understanding of data center delivery models, buying cycles, and stakeholder dynamics
  • Track record of closing multi-million-dollar deals and managing long sales cycles
  • Exceptional executive presence, communication, and negotiation skills
  • Must be a US Citizen


Preferred Qualifications


  • Experience working with or selling to Hyperscalers, Colocation Providers, or Fortune 500 Enterprises
  • Background in White Space Fit-Out, Commissioning, Controls, or Integrated Data Center Services
  • Experience operating within a private-equity-backed or high-growth environment
  • Familiarity with Ashburn, Phoenix, or Dallas data center markets and customer ecosystems


Performance Metrics


  • Annual bookings and gross-profit attainment
  • Strategic account growth and penetration
  • Pipeline health and forecast accuracy
  • Customer retention and expansion
  • Cross-line-of-business revenue contribution


Certificates and Licenses:


  • Microsoft Office Suite or related software.


Supervisory Responsibilities:


  • No supervisory responsibilities for this position.


Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift 15 pounds at times.
  • Frequently required to stand, walk, stoop, kneel, crouch, or crawl.


Benefits to Joining Our Team


  • CPG offers a competitive and comprehensive package that includes additional benefits beyond enhanced medical, dental, and vision coverage
  • Health Benefits - (Medical, Dental & Vision Insurance)
  • Flexible Spending Account Options
  • 401K Plan
  • Employer paid Life & Disability Insurance
  • Paid Time Off
  • Employee Referral Program
  • Employee Assistance Program (EAP)


The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

CPG is an equal opportunity employer. We will consider all employment applicants without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

*We utilize E-Verify

#LI-TG1

Pay Range: $98,891 - $148,392 per year

Apply for this Position

Not Specified
Environmental Service Representative (Waste)
Salary not disclosed
New Braunfels, TX 2 days ago

Title: Environmental Service Representative (Waste)

Starting Pay: Up to $28/hr + OT @ 1.5

Location: New Braunfels, TX 78132

Work Schedule: 7a - 4p OR 8a-5p Mon - Friday + OT

WFH: hybrid options after fully trained

Contract to Hire - 6 month contract and then direct hire


Qualifications:

  • Environmental background with hazardous and non-hazardous waste
  • Experience with Shipping and Receiving / DOT regulations
  • Computer skills
  • Good customer service and comfortable on the phone
  • Knowledge of RCRA and DOT


Manager notes

  • This person will be working in an office fielding calls and emails from both customers and internal employees
  • MUST have a waste background - degree is preferred but not a must
  • They will help schedule, coordinate, and follow up on waste tracking, shipping, characterizing and profiling
  • Will need to be very organized and details
  • Computer skills are a must
  • Good with being on the phone A LOT
  • This could be someone who is a Service Rep right now, Field Chemist that doesn't want to be in the field any longer, or anyone with haz waste background that would enjoy being on the phone



Our client, one of the largest environmental services firms in North America, is seeking an analytical, detail-oriented Technical Services Representative for their Technical Services Team.

This person will be responsible for job creation, data entry, scheduling, and supporting our customers.

They provides leading institutions in the higher education, life sciences, healthcare, and industrial sectors with diverse services and advice to assist them with compliance management.


Responsibilities:

  • Provide high level service by responding promptly to customer requests, ensuring efficient job completion, conducting routine site visits and developing customer intimacy by serving as the main point of contact for all prospective and existing customers.
  • Effectively manage an extensive book of clients by providing technical support to EH&S staff and onsite personnel in all aspects of Hazardous Waste Management. Assist with regulatory compliance and characterization of chemical, biological and radioactive waste.
  • Prepare documentation for transportation of chemicals to appropriate disposal facilities.
  • Assist Account Managers with the coordination of bids, proposals, and quotations for services such as lab packs and drum disposal, lab moves, onsite support services and field service-related projects.
  • Maintain and grow existing customer base by providing quality control and following up with requests.
  • Collaborate with Finance and Operations to process job folders, including appropriate job costing and invoicing by the set timelines.
  • Work with Project Managers and Account Managers to understand financials and assist with the preparation of forecasts and various financial models.
  • Perform monthly COGS reviews of certain service areas to ensure accuracy and completeness of financial results while finding ways to maximize gross profit.


Basic Requirements:

  • Proven organizational and time management skills
  • Strong communication skills, both written and verbal
  • Attention to detail with the ability to keep the big picture in mind
  • Excellent soft skills; ability to work well with clients and co-workers
  • Computer skills: MS Word, excel and ability to learn internal computer software
  • Knowledge of RCRA and DOT
  • Valid US Driver's License
  • Must be eligible to work in the United States without sponsorship
  • Must have a reliable form of transportation
Not Specified
Field Service Representative
Salary not disclosed

We are working on a search for our client – a global leading manufacturer of medical devices for the OR, ED and Anesthesia spaces. They have an immediate need for a Field Service Rep based in the Detroit area to service medical device equipment over a large geographic area, primarily in the Michigan market. There is some travel, but all expenses are covered and a company car is provided. This company is growing rapidly and expanding their service department; this is a terrific opportunity!


In this position you would provide professional technical service and support on the installation, inspection, repair, and preventive maintenance of Patient Monitoring and Anesthesia products in accordance with established Client Service policies and procedures. Prioritizes and schedules all customer onsite visits to maximize efficiency and assure customer expectations are satisfied. Perform software upgrades on some products. Maintains positive professional communications with customers, regional team members, and the technical support group. Actively pursue the renewal of existing service contracts and identify potential service contract customers by providing contract quotations, and pursue the timely closing of all new contract proposals. Maintains twenty-four-hour continuous coverage of the territory to provide uninterrupted support and operation of products.


This company provides a rich benefits and compensation package, Company Car and full expenses covered. You possess many of the skills and experiences they seek. If you meet these requirements and have solid Biomedical Engineering experience working with medical devices and equipment, I’d love to talk the details with you, if you are interested. Please let me know if you are and we can connect. Let's connect quickly if interested - the hiring manager has begun the interview process. Thanks ~

Not Specified
French Customer Service Agents
Salary not disclosed
Nashville 4 days ago
Job Title: French Customer Service Agents.

Location: Nashville, TN (Onsite) Shift: 1st Shift (Standard hours) Pay Rate:$34/hr Need to Speak French Job Responsibilities Ensures the resolution of complex and high-priority customer issues, coordinating with internal teams to deliver comprehensive and timely solutions.

Utilizes advanced analytics to monitor and evaluate agent performance, preparing detailed reports to drive data-informed decision-making and coaching.

Possesses the ability to remove entitlement roadblocks when the quotes team is not available and assists customer service manager with agent feedback and coaching.

Coordinates with workforce management on agent tardies and absences and uses knowledge, tools, and applications simultaneously to quickly connect care providers with solutions.

Analyzes and interprets customer feedback to identify systemic issues, recommending strategic improvements to enhance overall service quality, working under limited supervision.

Develops and implements advanced troubleshooting procedures for challenging technical problems, ensuring effective and efficient resolutions.

Provides support to customers on a range of sophisticated product and service inquiries, leveraging in-depth knowledge and experience.

Utilizes advanced analytics to monitor and evaluate service metrics, preparing detailed reports to drive data-informed decision-making.

Executes training programs for both customers and internal teams, focusing on complex service issues and advanced product features.

Reviews and validates high-impact service requests and orders, ensuring precision and accuracy in processing and execution.

Executes customer experience initiatives by proactively identifying and addressing potential service gaps and areas for improvement.

Guides junior team members, providing advanced training and support to develop their skills and improve their handling of complex issues.

Drives continuous improvement efforts by leading initiatives to refine service protocols, integrate new technologies, and enhance customer interactions.

Requirements Minimum required Education: High School Diploma, Vocational Education Minimum required Experience: Minimum 2 years of experience in Customer Success, Customer Service, Customer Support or equivalent.

Preferred Skills Preferred Education: Bachelor's Degree or equivalent Preferred Experience: 3-5 years of Customer Service experience Skills: Data Analysis & Interpretation, Root Cause Analysis (RCA), Troubleshooting, Customer Relationship Management (CRM) Software, Microsoft Office, Data Entry, Documentation & Reporting, Administrative Support, Escalation Management, Customer Response Management, Customer Satisfaction Techniques, Customer Service Software, Technical Support
Not Specified
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