Odoo Software Jobs in Usa

Channel Account Manager (French Fluency)

Hybrid (3 days onsite, 2 days remote) – Brisbane, CA

To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.

About Odoo

Odoo is an open-source enterprise resource planning (ERP) platform that helps companies manage and streamline their operations through a single, integrated system. Our modular suite of business applications—covering everything from accounting and inventory to CRM and project management—works together seamlessly to support efficiency and growth. Learn more about us here.

About the job:

Odoo is hiring Account Managers to support and grow our network of implementation partners. In this role, you’ll work closely with partners to help them sell, implement, and support Odoo’s suite of business applications as part of their service offerings.

You’ll serve as a trusted advisor, helping partners improve their sales performance, manage client projects, and scale their Odoo practice. The first two to three months are fully on-site and focused on in-depth training to get you up to speed on the product, partner model, and go-to-market strategy. We’re looking for someone collaborative, business-savvy, and resourceful.

Responsibilities:

• Train partners in effective Odoo software sales and implementation strategies
• Coach partners to enhance sales processes and performance
• Foster continuous learning and skill development among partners
• Maintain strong relationships with sophisticated partners for ongoing success
• Identify opportunities for upselling, cross-selling, and expanding partnerships
• Collaborate with partners to customize implementation packages for end customers
• Negotiate software requirements and agreements to meet partner and customer needs
• Implement cross-functional processes for operational efficiency
• Streamline communication and collaboration among partners, internal teams, and customers
• Identify opportunities for process optimization and automation
• Collaborate with executives to understand customer needs and position Odoo software as a competitive advantage
• Contribute to customer-centric strategy development

Must-Have:

• Bachelor's Degree or an equivalent combination of education and experience
• French fluency (professional or native/bilingual)
• Passion for software products
• 1-2 years experience in sales
• Able to work in a rapidly evolving field
• Excellent communication skills

Nice to Have:

• Experience with ERP
• Experience in a SaaS company
• Available immediately
• Additional languages, Spanish preferred

Compensation and Perks:

• Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits
• PTO (Paid-time-off), paid sick days, and paid holidays
• Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
• $100 towards a work-from-home office setup
• Evolve in a nice working atmosphere with a passionate, growing team!
• Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!
• Company-sponsored events for groups of 6+ employees

The estimated annual compensation range for this role is $70,000-$90,000 OTE (on-target earnings), with a base salary range of $50,000-$70,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

Channel Account Manager (Dutch Fluency)

Hybrid (3 days onsite, 2 days remote) – Brisbane, CA

To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.

About Odoo

Odoo is an open-source enterprise resource planning (ERP) platform that helps companies manage and streamline their operations through a single, integrated system. Our modular suite of business applications—covering everything from accounting and inventory to CRM and project management—works together seamlessly to support efficiency and growth. Learn more about us here.

About the job:

Odoo is hiring Account Managers to support and grow our network of implementation partners. In this role, you’ll work closely with partners to help them sell, implement, and support Odoo’s suite of business applications as part of their service offerings.

You’ll serve as a trusted advisor, helping partners improve their sales performance, manage client projects, and scale their Odoo practice. The first two to three months are fully on-site and focused on in-depth training to get you up to speed on the product, partner model, and go-to-market strategy. We’re looking for someone collaborative, business-savvy, and resourceful.

Responsibilities:

• Train partners in effective Odoo software sales and implementation strategies
• Coach partners to enhance sales processes and performance
• Foster continuous learning and skill development among partners
• Maintain strong relationships with sophisticated partners for ongoing success
• Identify opportunities for upselling, cross-selling, and expanding partnerships
• Collaborate with partners to customize implementation packages for end customers
• Negotiate software requirements and agreements to meet partner and customer needs
• Implement cross-functional processes for operational efficiency
• Streamline communication and collaboration among partners, internal teams, and customers
• Identify opportunities for process optimization and automation
• Collaborate with executives to understand customer needs and position Odoo software as a competitive advantage
• Contribute to customer-centric strategy development

Must-Have:

• Bachelor's Degree or an equivalent combination of education and experience
• Dutch fluency (professional or native/bilingual)
• Passion for software products
• 1-2 years experience in sales
• Able to work in a rapidly evolving field
• Excellent communication skills

Nice to Have:

• Experience with ERP
• Experience in a SaaS company
• Available immediately
• Additional languages, Spanish preferred

Compensation and Perks:

• Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits
• PTO (Paid-time-off), paid sick days, and paid holidays
• Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
• $100 towards a work-from-home office setup
• Evolve in a nice working atmosphere with a passionate, growing team!
• Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!
• Company-sponsored events for groups of 6+ employees

The estimated annual compensation range for this role is $70,000-$90,000 OTE (on-target earnings), with a base salary range of $50,000-$70,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

Event Coordinator Assistant

Hybrid (3 days onsite, 2 days remote) – Brisbane, CA

To get the best candidate experience, please consider applying for a maximum of 3 applications within

12 months to ensure you are not duplicating efforts.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.

About Odoo

Odoo is an open-source enterprise resource planning (ERP) platform that helps companies manage and streamline their operations through a single, integrated system. Our modular suite of business applications—covering everything from accounting and inventory to CRM and project management—works together seamlessly to support efficiency and growth. Learn more about us here.

About the Job:

We are looking for an Event Coordinator Assistant to support the planning and execution of Odoo events in the San Francisco office. This role will work closely with the events team to assist with logistics, preparation, and coordination for webinars, business shows, and Odoo Academy events.

This position is ideal for someone early in their career who is highly organized, proactive, and interested in gaining hands-on experience in event operations.

Responsibilities:

• Support the planning and coordination of Odoo webinars, Odoo Academy sessions, and business shows hosted in the San Francisco office
• Coordinate event logistics including materials preparation, inventory tracking, supply ordering, and shipment management
• Prepare event materials and equipment for local events and team travel
• Help manage event setup, on-site operations, and breakdown to ensure smooth execution
• Track and maintain inventory for event materials and promotional items
• Collaborate with internal teams to support event preparation and logistics
• Provide administrative and operational support to the events team
• Help organize materials and documentation following events

Qualifications:

• Bachelor’s degree or equivalent experience
• 0–2 years of professional experience, preferably in events, operations, marketing, or administrative support
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks and stay organized in a fast-paced environment
• Comfortable supporting cross-functional teams
• Proactive attitude and willingness to learn
• Spanish language skills are a plus

Nice-to-Have:

• Knowledge of working in software
• Sociable and outgoing cultural fit
• Strong writing abilities
• Willing to learn constantly and work proactively
• Can lift 50+ lbs

Compensation and Perks:

• Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits
• PTO (Paid-time-off), paid sick days, and paid holidays
• Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
• $100 towards a work-from-home office setup
• Evolve in a nice working atmosphere with a passionate, growing team!
• Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!
• Company-sponsored events for groups of 6+ employees

The salary range for this role is $65,000-$75,000. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and

perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

Singlewire Software, based in Madison, Wisconsin, is dedicated to shaping a future where every organization can protect its people with confidence. We deliver innovative solutions, including InformaCast critical communication and incident management software, the InformaCast Wearable Alert Badge, and Visitor Aware visitor and safety management software.

Our technology helps organizations instantly reach the right people, coordinate responses, and manage critical events - empowering schools, healthcare systems, manufacturers, enterprises, and public organizations to create safer environments.

Just as important as what we build is how we work. We're a collaborative, supportive team that cares deeply about our mission, our customers, and each other.

An exciting opportunity is available for a SaaS Account Executive to join the Singlewire team. As part of our team, you will be responsible for selling our software solutions in a specific territory. This position could be located in any large Midwest Metro Area or Madison, Wisconsin.

What You'll Do

If you are a master at reading-between-the-lines, probing into and leveraging customer requirements and selling software solutions, you'll love the challenge of this position. You should be quick and flexible to flourish in our fast-paced environment. We are looking for that ideal individual that is motivated to drive results and enjoys meeting and exceeding monthly sales goals. The job responsibilities include:

• 
  
• Convince Cisco and Partner teams to sell Singlewire solutions
  
• Develop relationships with key Cisco and Reseller representatives in the region
  
• Support and drive all direct and indirect business opportunities for Singlewire products
  
• Use knowledge of unified communications solutions to convince partners and end users to include Singlewire notification as part of the collaboration stack
  
• Train Singlewire Partner sales teams how to discuss notification with their clients in a business relevant way that will produce leads for our solutions
  
• Engage with Cisco and Partner sales teams on client opportunities
  
• Provide demonstrations of our solutions, both in person and remotely to ultimately help our sales partners to close deals
  
• Pursue direct sales opportunities and successfully perform necessary steps to close the business
  
• Attend and staff various local and national Demand Generation events throughout the year
  
• Adhere to Singlewire standards and procedures such as adherence to pricing approvals, monthly pipeline reviews, forecasts and management of CRM system
  

You May Be Right for Us If You Have:

• 
  
• A Bachelor's Degree and 4 plus years of outside selling experience in a business- to- business environment
  
• Familiarity with a fast-paced marketplace and a demonstrated ability to successfully sell solutions within it
  
• Excellent relationship building skills
  
• Strong verbal communications and business acumen skills
  
• Strong interpersonal skills for working with customers, partners and other members of the Singlewire team
  
• Dedication to detail, organization, and productive time management
  
• Ability to effectively adapt to rapidly changing technology and apply it to business needs
  
• Demonstrated ability to establish and maintain a high level of partner and customer trust and confidence
  
• Ability to sell direct and also sell with and for a channel partner
  
• Ability to travel across the multi-state region and to customer/partner events as needed
  
• Professional personal appearance and work ethic
  
• Adequate home office space if located remotely from the Madison Singlewire office
  

Other Skills That Will Make You Stand Out:

• 
  
• Experience selling through Cisco and Cisco resellers
  
• Experience with Cisco Unified Communications
  
• Knowledge of marketplace and customers in a large Mountain West Metro Area
  
• Knowledge of Notification as a business solution
  

At Singlewire, we believe what we do truly matters. We're passionate about protecting people and helping organizations respond when it counts. We're a team of collaborators who support each other, work hard toward shared goals, and celebrate successes together.

Singlewire Software, based in Madison, Wisconsin, is dedicated to shaping a future where every organization can protect its people with confidence. We deliver innovative solutions, including InformaCast critical communication and incident management software, the InformaCast Wearable Alert Badge, and Visitor Aware visitor and safety management software.

Our technology helps organizations instantly reach the right people, coordinate responses, and manage critical events - empowering schools, healthcare systems, manufacturers, enterprises, and public organizations to create safer environments.

Just as important as what we build is how we work. We're a collaborative, supportive team that cares deeply about our mission, our customers, and each other.

An exciting opportunity is available for a SaaS Account Executive to join the Singlewire team. As part of our team, you will be responsible for selling our software solutions in a specific territory. This position could be located in or around Los Angeles, CA.

What You'll Do

If you are a master at reading-between-the-lines, probing into and leveraging customer requirements and selling software solutions, you'll love the challenge of this position. You should be quick and flexible to flourish in our fast-paced environment. We are looking for that ideal individual that is motivated to drive results and enjoys meeting and exceeding monthly sales goals. The job responsibilities include:

• 
  
• Convince Cisco and Partner teams to sell Singlewire solutions
  
• Develop relationships with key Cisco and Reseller representatives in the region
  
• Support and drive all direct and indirect business opportunities for Singlewire products
  
• Use knowledge of unified communications solutions to convince partners and end users to include Singlewire notification as part of the collaboration stack
  
• Train Singlewire Partner sales teams how to discuss notification with their clients in a business relevant way that will produce leads for our solutions
  
• Engage with Cisco and Partner sales teams on client opportunities
  
• Provide demonstrations of our solutions, both in person and remotely to ultimately help our sales partners to close deals
  
• Pursue direct sales opportunities and successfully perform necessary steps to close the business
  
• Attend and staff various local and national Demand Generation events throughout the year
  
• Adhere to Singlewire standards and procedures such as adherence to pricing approvals, monthly pipeline reviews, forecasts and management of CRM system
  

You May Be Right for Us If You Have:

• 
  
• A Bachelor's Degree and 4 plus years of outside selling experience in a business- to- business environment
  
• Familiarity with a fast-paced marketplace and a demonstrated ability to successfully sell solutions within it
  
• Excellent relationship building skills
  
• Strong verbal communications and business acumen skills
  
• Strong interpersonal skills for working with customers, partners and other members of the Singlewire team
  
• Dedication to detail, organization, and productive time management
  
• Ability to effectively adapt to rapidly changing technology and apply it to business needs
  
• Demonstrated ability to establish and maintain a high level of partner and customer trust and confidence
  
• Ability to sell direct and also sell with and for a channel partner
  
• Ability to travel across the multi-state region and to customer/partner events as needed
  
• Professional personal appearance and work ethic
  
• Adequate home office space if located remotely from the Madison Singlewire office
  

Other Skills That Will Make You Stand Out:

• 
  
• Experience selling through Cisco and Cisco resellers
  
• Experience with Cisco Unified Communications
  
• Knowledge of marketplace and customers in a large Mountain West Metro Area
  
• Knowledge of Notification as a business solution
  

At Singlewire, we believe what we do truly matters. We're passionate about protecting people and helping organizations respond when it counts. We're a team of collaborators who support each other, work hard toward shared goals, and celebrate successes together.

Singlewire Software, based in Madison, Wisconsin, is dedicated to shaping a future where every organization can protect its people with confidence. We deliver innovative solutions, including InformaCast critical communication and incident management software, the InformaCast Wearable Alert Badge, and Visitor Aware visitor and safety management software.

Our technology helps organizations instantly reach the right people, coordinate responses, and manage critical events - empowering schools, healthcare systems, manufacturers, enterprises, and public organizations to create safer environments.

Just as important as what we build is how we work. We're a collaborative, supportive team that cares deeply about our mission, our customers, and each other.

An exciting opportunity is available for a Software Order Fulfillment and Customer Service Specialist to join the Singlewire team. This position will be part of Singlewire's sales operations team. If you are passionate about working with others and enjoy working in a fast-paced environment - this might be the position for you!

What You'll Do

The Order Fulfillment & Customer Service Specialist is responsible for processing and fulfilling all sales orders while providing the highest level of customer service and sales support to our customers and partners. Our ideal candidate will exhibit people skills and extreme attention to detail, is a team player and a problem solver with critical thinking skills.

Your responsibilities may include:

• 
  
• Responsible for processing orders. With attention to detail, a sense of urgency, and critical thinking to fulfill the complex orders we receive into our system.
  
• Work with Sales or others to obtain necessary documentation required for each order.
  
• Review contracts, verify data and order paperwork for completeness and accuracy.
  
• Communicate with our customers and partners and assist in the support requests related to licensing upgrades, reallocations, and provisioning.
  
• Maintain/Update customer information and files as needed. (Addresses, Tax Documents, etc.)
  
• This individual will be trained on multiple responsibilities. As our business needs change, they will be flexible, shifting their time between job responsibilities/functions.
  

No travel is expected for this role.

Required Qualifications:

• 
  
• Associate degree or other equivalent experience in areas relating to order fulfillment, customer service or data entry required
  
• 2+ years of customer service experience
  
• Experience with computer programs including MS Office
  

Preferred Qualifications:

• 
  
• Experience with Salesforce or other CRMs
  
• Extreme attention to detail. Excellent research and problem-solving skills.
  
• Excellent verbal and written communication skills.
  
• Disciplined, self-motivated, organized, and reliable.
  
• Possesses a positive attitude with excellent interpersonal skills and the ability to interact and build strong working relationships with customers as well as peers at all levels.
  
• Ability to prioritize tasks, think on your feet and be able to work around uses that may arise, to effectively optimize productivity.
  
• Ability to work in a team environment and adapt to changing workload and circumstances effectively; able to respond to new information quickly.
  
• Excellent math ability, with good analytical skills.
  
• Stellar work ethic and attitude.
  

At Singlewire, we believe what we do truly matters. We're passionate about protecting people and helping organizations respond when it counts. We're a team of collaborators who support each other, work hard toward shared goals, and celebrate successes together.

Singlewire Software LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, veteran status, disability status, or other protected characteristics.

Singlewire Software, based in Madison, Wisconsin, is dedicated to shaping a future where every organization can protect its people with confidence. We deliver innovative solutions, including InformaCast critical communication and incident management software, the InformaCast Wearable Alert Badge, and Visitor Aware visitor and safety management software.

Our technology helps organizations instantly reach the right people, coordinate responses, and manage critical events - empowering schools, healthcare systems, manufacturers, enterprises, and public organizations to create safer environments.

Just as important as what we build is how we work. We're a collaborative, supportive team that cares deeply about our mission, our customers, and each other.

This is not a "get coffee and observe" internship.

As a Marketing Intern at Singlewire, you'll gain hands-on experience across multiple areas of modern B2B marketing while working alongside experienced professionals in strategy, content, design, video, events, and campaigns.

You'll support real projects that impact the business while building practical skills you can take into your career.

If you're curious about marketing and want exposure to many different specialties, this role is designed for you.

You'll work closely with the Director of Communications while supporting initiatives across the entire marketing team, including leadership, campaign strategy, creative production, and partner marketing.

Your responsibilities may include:

• 
  
• Participate in brainstorming and development of marketing campaigns
  
• Assist with campaign execution across multiple channels
  
• Support brand initiatives, including updating materials to reflect new messaging
  

• 
  
• Draft written content, such as:
  
  
  • 
    
  • Blog articles
    
  • Social media posts
    
  • Sales and marketing collateral
    
  • Email copy
    
  • Video scripts
    
  • Presentations and ebooks
    
  
  
  
• Conduct research to support content development and messaging
  

• 
  
• Assist with graphic design projects using tools like Canva or Adobe
  
• Support video production, including filming and editing short-form content
  
• Help organize creative assets and marketing materials
  

• 
  
• Research competitors and industry trends
  
• Use AI tools to analyze customer conversations and internal data to uncover insights that support sales and marketing strategy
  

• 
  
• Collaborate with multiple marketing roles and internal departments including:
  
  
  • 
    
  • Marketing leadership
    
  • Campaign management
    
  • Design
    
  • Video production
    
  • Partner and event marketing
    
  • Sales
    
  • Product development
    
  
  
  
• Assist with the organization, coordination, and execution of marketing projects
  

No travel is expected for this role.

• 
  
• Exposure to multiple marketing disciplines - not just one area
  
• Direct mentorship from experienced marketing leaders
  
• Opportunity to build a portfolio of real work
  
• Experience with modern marketing tools, including AI
  
• A chance to contribute to a mission-driven company focused on safety and impact
  

Required:

• 
  
• Currently enrolled in a college or university program (Marketing, Communications, or related field preferred)
  
• Strong written and verbal communication skills
  
• Excellent attention to detail and organization
  
• Ability to manage multiple projects and deadlines
  
• Curiosity and willingness to learn
  
• Experience using AI tools such as ChatGPT or Gemini
  
• Experience with Microsoft Office or Google Workspace
  

Nice to Have (but not required):

• 
  
• Prior experience in a marketing role for a B2B company
  
• Graphic design experience
  
• Familiarity with Adobe Creative Suite, Canva, or similar tools
  
• Video editing experience
  

Most importantly, we're looking for someone who is motivated, reliable, and excited to grow.

At Singlewire, we believe what we do truly matters. We're passionate about protecting people and helping organizations respond when it counts. We're a team of collaborators who support each other, work hard toward shared goals, and celebrate successes together.

Singlewire Software LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, veteran status, disability status, or other protected characteristics.

Singlewire Software, based in Madison, Wisconsin, is dedicated to shaping a future where every organization can protect its people with confidence. We deliver innovative solutions, including InformaCast critical communication and incident management software, the InformaCast Wearable Alert Badge, and Visitor Aware visitor and safety management software.

Our technology helps organizations instantly reach the right people, coordinate responses, and manage critical events - empowering schools, healthcare systems, manufacturers, enterprises, and public organizations to create safer environments.

Just as important as what we build is how we work. We're a collaborative, supportive team that cares deeply about our mission, our customers, and each other.

An exciting opportunity is available for a Customer Success Specialist to join the Singlewire team. This position is part of a highly visible and customer-facing team responsible for the post-sale success and satisfaction of Singlewire Customers. If you are passionate about working with others and enjoy working in a fast-paced environment - this might be the position for you!

What You'll Do

The Customer Success Specialist will work closely with Customer Success Operations, executing strategies for customer satisfaction, revenue growth and expansion, and risk mitigation. Our primary focus is revenue protection and a growth mindset.

Key criteria that make you a good fit for this role include experience driving business outcomes for customers in a one-to-many setting, large-scale outreach through automated and manual campaigns, and the ability to understand and anticipate customer needs and contribute meaningful solutions to identified problems.

To be successful in this role, you'll need to be able to execute the following responsibilities:

• 
  
• Responsible for prescribed customer engagements during the post-sale customer lifecycle
  
• Manage a high volume of customer contacts via phone and email each day - utilizing Salesforce CRM to organize and prioritize activities
  
• Triage incoming customer requests and route to appropriate internal resources
  
• Understand and articulate the unique value proposition of our product
  
• Coordinate with CS operations to improve playbooks that impact customer health
  
• Advocate for customers' needs and share feedback to resolve customer challenges
  
• Contribute thoughtful solutions to customer challenges to improve the customer experience
  
• Work towards Key Performance Indicators (KPIs), both individually and as part of a team
  

No travel is expected for this role.

Required Qualifications:

• 
  
• Bachelor's degree or equivalent work experience
  
• 1+ years experience in Customer Success
  

Preferred Qualifications:

• 
  
• Demonstrated ability to connect product capabilities to customer ROI; experience with value-driven outcomes
  
• Experience developing customer relationships and influencing decisions
  
• Experience developing and executing outreach campaigns
  
• Demonstrated ability to establish and maintain a high level of partner and customer trust and confidence
  
• Technical aptitude with a solid understanding of technology and how a product works
  
• Ability to effectively adapt to changing technology and an evolving strategy in a growing organization
  
• Critical thinking skills with a resilient approach, adaptable and work well under pressure with meticulous attention to detail
  
• Excellent organizational and time management skills
  

At Singlewire, we believe what we do truly matters. We're passionate about protecting people and helping organizations respond when it counts. We're a team of collaborators who support each other, work hard toward shared goals, and celebrate successes together.

Are you an experienced Business Analyst with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Business Analyst to work at their company in Miami, FL.

Position Summary: First point of contact for technical support inquiries received in the Latam (Brazil) Client Servicing department from high revenue clients via email or phone channel. Day-to-day activities will include being responsible for reading, analyzing and/or determining appropriate handling and resolution of technical requests. Requests consist of treasury, cash management, card and/or depository products, which are being operated by the client through the bank's electronic platform. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support. Work location is Miami Lakes, FL.

Primary Responsibilities/Accountabilities:

• Serve as a seasoned, proficient technical liaison between our systems to train, educate and support LATAM clients.
• Responsible for interfacing with med/high revenue clients.
• Provide technical systems and software support for the modification, implementation, or conversion of business systems.
• Support the process of translating business needs into formal Business Requirements deliverables.
• Act as liaison between business unit and software, hardware developers, and vendors.
• Participate in the design, development, and implementation of complex applications or systems, often using new technologies.
• Participate as an individual contributor on projects, completing activities as part of a team related to special initiatives or operations.
• Conduct discussions with Clients in a confident manner.

Qualifications:

• Portuguese and English required, Spanish a plus.
• 1-2 years Banking/Financial industry experience.
• 1 year of experience working with customers.
• Oral & Written Communication
• Active Listening
• Time Management
• Critical Thinking
• Relationship Building
• Collaborating
• Quality Assurance
• Problem Solving
• Multitasking (i.e., ability to navigate multiple computer systems while interacting with the customer)
• Microsoft Excel, Outlook, PowerPoint, Word
• Intermediate ability in computer skills.
• IT degree preferred or substantially equivalent experience.
• Preferred 3 years minimum experience with technical support or banking services
• Excellent communications skills, and ability to present to an audience.
• Ability to work under pressure in a team environment.
• Ability to liaise with all levels of the firm and people with different experiences and backgrounds.
• Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate.
• Comfortable receiving ongoing performance feedback and coaching.
• Comfortable with ongoing change and learning new technology/processes.
• Ability to analyze and resolve customer inquiries.
• Ability to provide a positive customer experience through creative solutions.
• Ability to engage with customers, begin a conversation, build rapport, and handle objections.
• Strong attention to detail

Are you an experienced Application Analyst with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Application Analyst to work in Lake Elmo, MN.

Position Summary: The Application Analyst III is responsible for working with assigned internal clients to assist them in achieving their business objectives. The Analyst will drive results through the effective development and support of key business applications such as Client Signature and other commercial banking technology applications, including Sageworks Abrigo, CML and LaserPro. The Application Analyst will work with vendors to integrate and support third-party solutions. Key responsibilities include managing in-house applications, writing specs for new application needs, implementing applications, and supporting and testing existing applications for various issues and updates. The Application Analyst III leads others in the design, configuration, build, and daily support of these solutions and actively engages with business partners to solve business problems. A strong passion to continuously improve the user experience and enterprise efficiency is required, as this role will work to turn ideas into deliverables and valuable business solutions.

Primary Responsibilities/Accountabilities:

Support and Manage Current Applications

• Demonstrate broad expertise in appropriate software applications used and supported by the organization. This position supports primarily Commercial Lending Applications such as Abrigo, Laser Pro and CML. An understanding of commercial systems such as Client Signature
• Knowledge of API implementation and third-party integration best practices is an important aspect of the role.
• Continually build product knowledge of existing product features and product requirements.
• Manage, coordinate, and provide consultative support to the day-to-day functioning of business line clients.
• Provide superior customer service to external/internal clients, including response to incidents, proactively notifying customers of issues, assessing and communicating business impact, and identifying root causes.
• Lead monitoring and testing of new releases and systems, as well as changes and fixes to existing systems, to ensure effective implementation.
• Analyzes system logic and uses evaluative judgment to make recommendations and implement enhancements or fixes.
• Communicate and address complex application problems/issues and planned resolution to key stakeholders, including management, development teams, end users and unit leaders.
• Clearly communicate complex technical solutions in a manner that is understandable to internal customers and other partners.
• Must be able to understand, generate, and amend technical documentation in addition to completing formal process documentation.

Facilitate enhancements in line with changing business needs

• Create and foster partnerships with internal stakeholders to develop a solid knowledge base of the business, including needs and opportunities specifically related to application/IT platform solutions.
• Formulate and define scope and objectives for changes through research and fact-finding combined with an understanding of business systems and industry standards; documents requirements.
• Research and review new or upgraded application functionality with business partners to help them prepare appropriate training and procedures updates.
• Develop and cultivate relationships with vendors and external industry contacts; work closely with vendors to ensure third party applications operate as documented.
• Provide intermediate to complex analysis, supporting the planning and implementation of systems and upgrades, and process changes.

Compliance and Risk

• Prepare documentation of changes for SOX, internal and external auditors, and other regulatory agencies, as needed.
• Maintains current knowledge of industry developments including changes in technology and regulations.
• Review and monitor analytics, statistics, and relevant data/information.

Key Competencies for Position

• Problem Solving/Decision Making
• Seeks and leads efforts to identify what caused the issue; incorporates input from multiple sources to ensure effective action and shared ownership; decisions are sound based on what was known at the time and are based on a blend of analysis, wisdom, experience, and judgement. Examine problems from various angles and remains open to exploring solutions based on inputs from various perspectives. Recommend process improvements as appropriate to prevent future issues.

Collaboration

• Builds rapport and effective relationships with all levels of internal and external stakeholders. Strives to find effective solutions by engaging different ideas, perspectives, and line of business expertise when analyzing a situation or developing a solution. Asks others for their ideas and opinions and works together to form decisions and plans. Actively seeks, develops, and maintains trusted relationships with others to achieve business goals and objectives. Establishes effective cross-functional working relationships with business and technology stakeholders.

Drive and Execution

• Self-motivated and committed to achieving established goals, overcoming obstacles, and continuously learning to improve performance. Learns from experience and strives to improve skills to do the job effectively. Actively seeks ways to improve current methods, systems, processes and procedures. Effectively collaborates with others to change/challenge work processes and methods in order to improve performance/achieve goals.

Planning and Organizing

• Ability to determine a course of action, set and manage priorities, and ensure optimal resources to achieve individual and/or team objectives. Sets clearly defined objectives, plans, activities, and tasks to achieve goals; plans for contingencies. Manages assigned tasks within a project with limited supervision.
• Strong attention to detail and organization including the ability to prioritize and re-prioritize work effectively. Adapts to unexpected changes in circumstances to ensure targets/deadlines are met.

Qualifications:

• 5-6 + years of experience with Commercial Loan Origination Systems.
• Expert-level knowledge of Abrigo and Laser Pro preferred.
• Bachelor's degree in computer information systems, Computer Science or equivalent work experience.
• Professional experience developing, maintaining and supporting banking and financial systems.
• Understanding of the Software Development Lifecyle (SDLC) and Agile best practices.
• Ability to manage multiple concurrent projects/tasks.
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization.
• Ability to travel and stay overnight as needed.