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CornerStone Technology Talent Services

Job Title: Implementation Manager – Enterprise ERP Transformation

Location: Bedford, Texas (100% Onsite)

Employment Type: Contract

Overview

CornerStone Technology Talent Services is seeking an experienced Implementation Manager to lead a large-scale, enterprise ERP modernization initiative within a highly regulated healthcare environment.

This is a business-facing leadership role focused on stakeholder engagement, change management, executive communication, and enterprise coordination. This is not a technical project management role.

The organization is replacing a legacy ERP platform that has not undergone a core upgrade in over a decade. This transformation will modernize enterprise operations and requires strong leadership, structure, and white-glove stakeholder management.

Key Responsibilities

• Serve as the internal face of the ERP transformation
• Lead enterprise-wide stakeholder engagement (approximately 75 business stakeholders)
• Drive organizational change management and user adoption
• Translate vendor updates into clear, business-friendly communication
• Coordinate efforts across business teams, internal IT, and the external vendor
• Manage executive reporting, governance, and steering committee communications
• Ensure strong documentation, validation rigor, and structured change control
• Maintain audit readiness within a regulated healthcare environment
• Partner with a small internal IT team and external vendor PM

Required Qualifications

• Healthcare industry experience
• Enterprise ERP implementation experience (business-side leadership)
• Strong change management background
• Experience in regulated healthcare environments
• Proven executive communication and governance experience
• High emotional intelligence and strong interpersonal skills
• Comfortable working 100% onsite and building relationships face-to-face

Preferred Qualifications

• PMP certification
• Experience working in highly regulated environments with structured documentation and audit requirements
• Familiarity with tools such as Smartsheet or Asana
• Experience managing large stakeholder groups in enterprise transformations

Ideal Candidate Profile

• Executive presence with strong communication skills
• White-glove stakeholder engagement approach
• Detail-oriented with disciplined documentation practices
• Strong cross-functional coordination abilities
• Calm, confident leader who can drive adoption and trust

Overview

, Inc. has consistently been at the forefront of innovation and customer experience for more than 40 years. This highly visible, enterprise role powers our Loyalty, Retention, and Customer Growth strategy across all brands within our portfolio, including 1-800-Flowers, Harry & David, Cheryl’s Cookies, Personalization Mall, The Popcorn Factory, Shari’s Berries, and more.

We are seeking a customer-centric, data-driven leader who challenges the status quo, delivers measurable results, and brings creative yet disciplined approaches to growth. Maintaining leadership in the gifting space requires continuous innovation, bold thinking, and a relentless focus on customer behavior and economics.

The Senior Director of Loyalty, Retention & Growth will own the enterprise loyalty growth engine, accountabile for driving incremental purchase frequency, retention, customer lifetime value (CLV), and contribution margin per customer. This role is responsible for ensuring Loyalty is not a benefit program, but a measurable, EBITDA-conscious growth lever that reduces reliance on paid acquisition and strengthens long-term customer relationships.

This leader will define the strategic roadmap, financial model, and operating rhythm for Loyalty—pairing clear customer value with disciplined experimentation, omnichannel activation, and continuous optimization.

Key Responsibilities

Loyalty Strategy & Program Roadmap

• Define and own the multi-year enterprise loyalty strategy, including program architecture, member value proposition, tiering, benefits, and customer positioning.
• Own the Free → Paid loyalty funnel, including membership mix, upgrade rates, renewal performance, and paid-tier penetration.
• Establish a loyalty operating rhythm that ensures continuous improvement through structured testing, optimization, and performance reviews.
• Translate enterprise growth goals into loyalty initiatives that drive incremental revenue, frequency lift (1x → 2x+), and retention—not just engagement.

Omnichannel Lifecycle & Journey Leadership

• Lead loyalty lifecycle strategy and activation across app-first and owned channels, including Push, in-app journeys, Email, SMS, Direct Mail, and onsite experiences.
• Ensure all loyalty communications are explicitly tied to behavioral objectives (activation, repeat purchase, upgrade, renewal), not just message delivery.
• Develop and manage a loyalty promotional calendar that balances customer value with margin discipline and long-term profitability.
• Partner with CRM Ops and channel teams to ensure consistent execution, personalization, and scalable activation.

Measurement, Forecasting & KPI Ownership

• Own the loyalty business case and performance scorecard, including member acquisition, engagement, upgrade, renewal, and retention forecasting.
• Drive measurement frameworks focused on incrementality and profitability, including test vs. control, holdouts, and cohort analysis.
• Make data-backed recommendations to improve program ROI, contribution margin, and long-term value creation.

Personalization & Customer Experience Innovation

• Leverage customer data, segmentation, and behavioral insights to create relevant, personalized loyalty experiences that reduce incentive waste.
• Identify opportunities to improve the end-to-end member journey (join → earn → redeem → renew → advocate).
• Lead enhancements to loyalty journeys, triggered programs, and lifecycle touchpoints to increase frequency and reduce churn.

Platform, Data & Operational Excellence

• Own loyalty platform capabilities and performance; identify feature, data, and technology needs to support roadmap delivery.
• Partner with Martech, Analytics, and Data teams to ensure loyalty data is accurate, actionable, and usable across activation channels.
• Ensure loyalty reporting, tagging, and performance measurement are consistent, scalable, and decision-ready.

Cross-Functional Leadership & Enterprise Alignment

• Serve as the enterprise loyalty lead, aligning Brand, Product, Analytics, Merchandising, Customer Service, and Technology around shared loyalty goals.
• Influence stakeholders and align teams around financial and behavioral loyalty KPIs, not vanity metrics.
• Build and lead a high-performing team culture focused on speed, accountability, experimentation, and customer obsession.

Qualifications

• 10–12+ years of experience in Loyalty, CRM, Retention, or Lifecycle Marketing with a proven track record of launching and scaling omni-channel loyalty programs.
• Strong strategic and analytical orientation with the ability to translate customer behavior into financial outcomes and growth plans.
• Deep understanding of loyalty economics, including incrementality, liability, breakage, margin impact, and incentive optimization.
• Experience leading cross-functional initiatives across Marketing, Product, Data, and Technology.
• Strong command of app-first lifecycle marketing and CRM best practices (Push, in-app, Email, SMS, Direct Mail, onsite).
• Entrepreneurial mindset—comfortable operating lean, moving quickly, and building from 0→1 and 1→10.
• Experience managing teams and developing talent.
• Digital/eCommerce experience preferred; retail experience strongly preferred.

Enterprise Account Executive – SaaS

Location: Dallas or Houston TX, remote

Compensation: Base up to $160,000 + uncapped commission (OTE $300,000–$320,000, quota-based)

We’re partnered with an AI-driven construction technology scale-up that is redefining how large commercial projects are delivered. Their construction platform uses automation to help developers, owners, and contractors improve build quality. They have strong R&D roots, a growing U.S. presence, and a collaborative, performance-driven leadership team, making this a strong home for high-calibre enterprise sellers who want to help build a category‑defining product.

The Role

This is a full-cycle Enterprise Account Executive position focused on winning new business and selling into some of North America’s largest and fastest-growing commercial construction, development, and real estate firms. You’ll run 100% outbound, value-based enterprise sales: building pipeline from scratch, mapping complex buying committees, and owning the sales process end-to-end from first outreach through to close.

Expect 3–9 month sales cycles, 6–7 figure deal sizes, and regular C‑level engagement as you help clients rethink how they approach quality assurance, quality control, and digital project delivery.

Key Responsibilities

• Drive 100% outbound, full-cycle enterprise SaaS sales into mid-to-large construction, development, and related industrial accounts.

• Develop and execute account-based sales strategies to expand the platform’s footprint and drive standardisation across strategic customers.

• Manage long, complex sales cycles (3–9 months) with multiple stakeholders, from discovery and solution design through to commercial negotiation and close.

• Build and maintain multi-threaded relationships with senior technical and business decision-makers, including C‑suite and project leadership.

• Construct compelling, tailored value propositions and business cases that quantify quality, cost, and schedule impact using the platform.

• Partner closely with Sales Leadership, Customer Success, and Account Management to ensure smooth handover, adoption, and expansion in won accounts.

• Maintain accurate forecasting, CRM hygiene, and pipeline reporting; represent the business at industry events, conferences, and customer meetings.

Candidate Profile

• 7–10+ years’ experience in Enterprise/SaaS B2B sales with a consistent record of quota over-achievement, ideally selling complex technology into construction, engineering, or adjacent industrial sectors (experience with platforms like Autodesk, Procore, Oracle, Salesforce, etc. is beneficial).

• Proven success managing long, complex sales cycles in the 3–9 month range with 6 or 7 figure deal sizes, owning the full process without SDR/marketing support.

• Demonstrable “hunter” mindset: able to build and grow pipeline through outbound campaigns, personal network, market knowledge, and strong presence at industry events.

• Skilled at value-based, consultative selling, with the ability to engage credibly with technical teams and C‑level buyers, navigate buying committees, and win in competitive situations.

• Highly organised, commercially astute, and comfortable operating in a dynamic, high-growth, globally distributed environment.

• Personal traits: driven, resilient, and competitive, with genuine curiosity, strong collaboration skills, and a willingness to adapt and iterate as the company scales.

If you think this role aligns, let's talk. Please apply directly here or reach me below to arrange an initial call.

Cell:

Healthcare IT – Enterprise Architect

Location: Richmond, VA

Work Type: Permanent

Schedule: Hybrid (3 days onsite / week)

Start Date: ASAP

Job Overview

The Enterprise Architect will act as a strategic technology leader, responsible for aligning IT architecture with the healthcare system’s business goals and digital transformation strategy.

The role focuses on designing enterprise architecture frameworks, guiding IT modernization, and ensuring scalable, secure, and compliant technology across the organization.

Key Responsibilities

1. Strategic Architecture

• Develop and maintain enterprise architecture frameworks
• Align IT strategy with business goals
• Define technology roadmaps

2. Technology Leadership

• Design complex systems architecture
• Oversee infrastructure, applications, and integration strategies
• Ensure scalability, security, and reliability

3. Stakeholder Collaboration

• Work with executive leadership and IT teams
• Translate business needs into technical solutions

4. Governance & Compliance

• Ensure architecture follows industry standards and security best practices
• Support regulatory and healthcare compliance

5. Innovation & Improvement

• Identify new technology opportunities
• Improve IT architecture processes and frameworks

6. Team Leadership

• Mentor architects and IT teams
• Promote collaboration and technical excellence

Required Experience

• 10+ years in IT Architecture
• 3+ years in Senior / Lead Architect role
• Experience with enterprise architecture frameworks
• Experience designing large-scale IT systems

Required Skills

• TOGAF or Zachman frameworks
• Enterprise Architecture tools
• Software architecture processes
• Networking & systems architecture
• Cloud computing
• Distributed computing
• Business and IT strategy alignment
• Project management
• Technical documentation
• Information security
• Business process improvement

Technology Expertise

Candidates should have strong knowledge of:

• Cloud computing
• Mobile computing
• IoT
• Networking architecture
• Application development
• Database systems
• Infrastructure technologies
• Network management

Required Education

• Master’s Degree in Computer Science, Information Systems, or related field

Required Certification

One of the following:

• TOGAF Certified
• Zachman Certified

Preferred Certifications

• AWS Solutions Architect
• Azure Solutions Architect Expert
• Google Professional Cloud Architect
• Cisco CCIE / CCD
• ITIL 4 Master

Work Environment

• Fast-paced healthcare IT environment
• High stakeholder interaction
• Ability to manage multiple priorities

Floor & Decor is a leading specialty retailer of hard surface flooring, offering the broadest in-stock selection of tile, wood, stone, related tools, and flooring accessories at everyday low prices. Founded in 2000 and headquartered in Atlanta, Floor & Decor is one of Fortune’s 100 fastest-growing companies.

At Floor & Decor, homeowners and professional contractors have access to superstore selection at warehouse prices with showroom quality. Our extensive selection of in-stock product allows our customers to get what they need when they need it. And because we source directly from manufacturers or quarries worldwide, our top-quality products are priced below those of our competitors.

The Floor & Decor brand is also bolstered by a local focus that allows us to create a store experience and mix of products that meet the needs of each market we serve. We empower our store managers, or chief executive merchants, to create a local shopping experience.

Behind the scenes, enabling our stores to thrive and reporting in through the Global Supply Chain team, is our Indirect Procurement Team (IPT). The Indirect Procurement Team is ultimately responsible for driving and supporting strategic sourcing strategy and procurement operations execution support for the Real Estate, Construction, New Store Visual Merchandising, Facilities, Stores Operations, IT, Marketing, and Enterprise Services categories. The Sourcing Analyst, Technology & Procurement Operations role will play a pivotal role in Technology Sourcing & Implementation, Cost Management Analytics, and Bid Package & Contract Management Support.

Job Purpose

The Senior Sourcing Analyst role for enterprise sourcing is responsible with providing strategic sourcing strategies, market price indexing, stakeholder management, bid package development, supplier selection, contract development, and implementation support of Enterprise Sourcing related subcategories within, but not limited to Marketing, Human Resources, Technology, Office Supplies, Travel, Finance, and Legal.

Minimum Eligibility Requirements

• Bachelors’ degree (preferred degree in business management, supply chain, engineering, finance or similar field)
• The preferred candidate will have a minimum of 5+ years of relevant work experience in Project Management, Sourcing, Procurement Operations, or Analytics/Reporting
• Working knowledge of sourcing processes, procurement technology, supplier relationship management, and procurement catalog management
• Procure to Pay Systems knowledge preferred but not required
• Strong strategy development and financial analysis
• Ability to meet deadlines with minimum oversight
• Proficiency in Spend Analytics & Dashboarding systems (i.e. MS Excel Pivot Tables, Power BI, Tableau, Spend HQ, etc.)
• Professional Association Certification preferred (i.e., CPSM, CPSC, or equivalent), but not required
• Sound knowledge of retail desired, but not required

Essential job Functions

• Lead annual spend management strategies of $30M+ while cultivating tactical, critical, and strategic incumbent or prospect suppliers in the marketplace who support our store-level, regional, national, or corporate HQ sourcing needs at Floor & Decor.
• Exercise sourcing process awareness and critical supplier categorization analysis in leading the evaluation and down-selection of qualified suppliers, subcontractors, vendors, and service providers.
• Perform periodic market trend analysis for specific subcategories, analyze supply base trends, and model industry shifts which may have a negative or positive material cost impact to Floor & Decor’s Business Unit P&Ls.
• Drive coordination, communication, and implementation of the Indirect Procurement Team’s regional and national sourcing methodology and purchasing policy.
• Establish relationships with Finance & Corporate Legal to aid in the independent oversight of Indirect Procurement RFI, RFQ, and RFP sourcing activity (i.e. requirements gathering, bid package development, negotiations, contracting, risk mitigation) for key subcategories and critical projects below $1M.
• Manage subcategory and key supplier Post Contract Procure-to-Pay activity, which includes but is not limited to New Vendor Set Up, Inventory Strategies, and Purchasing Transaction Escalations.
• Support enterprise-wide Spend Management, Supplier Development & Performance Score-carding, and Enterprise Risk initiatives while aiding in the development, stakeholder awareness, and rollout of the subcategory implementation.

Working Conditions (travel, hours, environment)

• Travel may be required including air and car travel
• The noise level in the work environment is typically quiet to moderate.

Physical/Sensory Requirements

Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.

Note:Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

Benefits & Rewards

• Bonus opportunities at every level
• Career advancement opportunities
• Relocation opportunities across the country
• 401k with discretionary company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• A personal holiday and Volunteer Time Off program
• Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Equal Employment Opportunity

Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

Health Information Technology:

The Health and Information Technology Department embraces a strong, customer-centric philosophy in delivering services. Through collaboration, we provide a robust, secure infrastructure and leverage technical tools to enable mission attainment.

The Opportunity:

The Enterprise Systems Manager is responsible for the design, administration, maintenance, and performance of the core systems utilized at the College of Medicine and affiliated entities; to include customized consumption of university core resources, as well as uniquely owned system and services for the college. Acting as Unit Leader, the role will provide direct oversight of daily activities, own escalated incident resolution, champion system implementation efforts, and manage relationships with relative technical partners and vendors.

Responsibilities:

Operations, Systems Administration, and Technical Management:

• 
  

• Act as Health Information Technology Enterprise Systems unit leader, overseeing the planning, architecture, installation, implementation, and maintenance of the core and unique systems and services for the College of Medicine and affiliated programs.

  
  

• Supervise Systems Administrators, providing guidance over daily activities; including hiring, training, development, task assignment, and coaching.

  
  

• Perform high-level systems activities to maintain workload balance and service escalated tasks.

  
  

• Ensure systems/services are appropriately maintained, meeting operational expectations, and align with security standards.

  
  

• Own the protection against technical vulnerabilities, as well as investigation and mitigation of incidents

  
  

• Lead concurrent initiatives; including proposal, prioritization, scheduling, project planning, and communication

  
  

• Generate detailed documentation for systems, workflows, change management, and project planning

  
  

• Champion initiatives to deliver timely customized systems and applications to support the client base.

  
  

• Consume central services, working with campus colleagues to tailor unique needs of the service environments.

  
  

Strategic Planning/Leadership:

• 
  

• Coordinate with Health IT leadership to develop a sustainable, scalable, and consistent service model, aligning technical and business practices to support the college's and university's strategic goals and initiatives.

  
  

• Provide Health IT Leadership with technical documentation, Standard Operating Procedures (SOPs), analytical reports, and strategic road maps on service efforts and technical planning for the organization

  
  

• Research and advise trends in technical innovation, related to healthcare, medical education, and biomedical research.

  
  

• Set Annual/long-term unit goals, capture and present unit/system performance metrics, seeking opportunities to improve efficiency.

  
  

• Maintain currency and communicate the Health IT Service Catalog for Enterprise Systems, pertaining to standardization of services, softwares, and devices offered and supported.

  
  

Outreach, Education and Training:

• 
  

• Represent Health IT at college/university/external technical committees/forums. Seek opportunities to increase efficiency(software licensing, economies of scale procurement, standardization, redundancy in efforts and resources.

  
  

• Build and strengthen open collaborative relationships between all university IT units, AHSC Departments, and health partners to align efforts across organizations, ensure transparency, manage expectations, as well as create awareness and a sense of common purpose.

  
  

• Coordinate strategic efforts between stakeholders in the development and enforcement of department, college, and university policies, procedures, and best practices.

  
  

• Maintain advanced working knowledge and competency for unit, respective to current and future state of the college's systems, through regular research, forum monitoring, educational programs, and conference participation.

  
  

Other Duties, as assigned

• 
  

• Timely completion of all required university and college trainings and updates

  
  

• Contributes to the overall success of the College by performing all other duties and responsibilities, as assigned.

  
  

• Promote a positive work environment within Health IT while performing duties not specified above.

  
  

• Job duties will apply to all areas of the COM, UCF Health and Burnett Biomedical Medical. There will be limited interaction with AHSC components and teaching hospital for the time being. The level of interaction and collaboration will change to encompass the AHSC and teaching hospital as the efforts toward establishing and building out the campus.

  
  

Minimum Qualifications:

Bachelor's Degree and 6 years of relevant experience, High School Diploma (or equivalent) and 10 years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• 
  

• Proficiency with Microsoft infrastructure tools, including Active Directory, Group Policy, SCCM/MECM, SCOM, SharePoint, and IIS.

  
  

• Experience delivering and managing enterprise-level services and systems such as Linux environments, SQL/MySQL databases, Mobile Device Management platforms (InTune, JAMF), Secure Printing, and Interface Engines.

  
  

• Working knowledge of cloud architecture and services (e.g., Azure, AWS), including strategy, hosting, virtualization, and interconnectivity.

  
  

• Familiarity with enterprise network technologies, including port specifications, firewall rules, DHCP configuration, and monitoring/troubleshooting tools.

  
  

• Demonstrated leadership in a complex IT environment, including supervising technical teams, resolving escalated issues, and overseeing cross-functional projects.

  
  

• Experience working in academic, research, or healthcare IT environments, with an understanding of their unique operational needs.

  
  

Additional Application Materials Required:

In addition to your application, please submit a cover letter and resume.

Special Instructions to the Applicants:

• 
  

• The salary for this position is expected to be between $89,076 - $122,479. The final rate will be determined based on the candidate's qualifications, experience, and internal equity considerations.

  
  

• Applicant must be authorized to work for any U.S. employer, as sponsorship is not available for this position.

  
  

• Classification Title: Manager, Information Technology III

  
  

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

• 
  

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

  
  

• Paid time off, including annual and sick time off and paid holidays

  
  

• Retirement savings options

  
  

• Employee discounts, including tickets to many Orlando attractions

  
  

• Education assistance

  
  

• And more...For more benefits information, view the UCF Employee Benefits Guide.

  
  

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

Department

Work Schedule

Type of Appointment

Expected Salary

Job Posting End Date

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

If an accommodation due to a disability is needed to apply for this position, please call or email .

For general application or posting questions, please email .

Join us in revolutionizing an entire industry's customer engagement! We prioritize human connection through technology. If you're driven by purpose and want to make a meaningful impact on people's lives, this is the place for you. Our team challenges norms with the support of a trusted American brand.

Purpose: A leading professional services firm found that AAA Life associates demonstrate some of the highest levels of commitment, empathy, and dedication when compared to top U.S. companies in a benchmark analysis.

Growth: We have the privilege to offer our products to tens of millions of Americans that make up the AAA member base

Focus is on \"working families\", \"everyday Americans\", \"ordinary citizens\", \"mainstream population\" \"average income households\", providing life insurance products that truly impact people's lives (more information will be provided in the interview).

Team (Culture): USA Today named us a 2024 and 2025 top US workplace

Who are we looking for?

The Director, Enterprise Fraud Strategy & Investigations leads the enterprise-wide fraud prevention and detection strategy across all life insurance products and services. This senior leader will design, implement, and oversee a best-in-class fraud program that ensures regulatory compliance, protects company assets, and preserves stakeholder trust. The Director will partner cross-functionally to influence organizational strategy, drive innovation in fraud analytics, and lead high-impact investigations involving complex financial fraud, insurance fraud, and identity theft.

How will you contribute?

• Develop and oversee the enterprise fraud program including policies, procedures, and governance structures.
• Define the vision, roadmap, and performance metrics for fraud prevention and detection capabilities.
• Ensure alignment with regulatory expectations, industry best practices, and enterprise risk appetite.

• Lead and mentor a team of investigators, analysts, and program managers.
• Build a culture of integrity, accountability, and continuous improvement.
• Establish clear goals and performance indicators to drive individual and team success.

• Oversee complex and sensitive investigations related to claims misrepresentation, application fraud, identity theft, and internal fraud.
• Direct case prioritization, resource allocation, and escalation strategies.
• Collaborate with Legal, Compliance, HR, and Law Enforcement to ensure appropriate resolution and reporting.

• Lead efforts to evaluate, implement, and optimize advanced fraud detection tools (e.g., AI/ML, behavioral analytics, case management systems).
• Oversee the development of dashboards and reporting for executive leadership and board-level committees.
• Champion data-driven decision-making and continuous innovation.

• Serve as the company's subject matter expert and external liaison to NICB, IASIU, regulators, and industry task forces.
• Coordinate with Underwriting, Claims, Operations, and Technology to drive alignment on fraud controls.
• Represent the organization in regulatory reviews, audits, and legal proceedings as required.

• Oversee the design and delivery of fraud prevention training programs across the enterprise.
• Promote organizational awareness through internal communications, campaigns, and leadership engagement.

What do you offer?

• Bachelor's degree in Criminal Justice, Finance, Insurance, or related field; advanced degree or MBA preferred.
• Minimum of 10 years of progressive fraud investigation experience, including 5+ years in a leadership role within the life insurance industry.
• In-depth knowledge of life insurance products, the policy lifecycle, and regulatory frameworks.
• Certifications strongly preferred (e.g., CFE, FCLS, AHFI).
• Experience managing sensitive investigations, preparing executive-level reports, and testifying in legal/regulatory proceedings.
• Expertise in fraud detection platforms and data analytics tools (e.g., SAS, i2 Analyst Notebook, FRISS).

Preferred Attributes

• Law enforcement or regulatory liaison experience is a plus.
• Active involvement in industry fraud prevention organizations and a strong network of investigative contacts.

What can we offer?

• Enjoy a hybrid work environment that promotes work-life balance.
• Comprehensive medical, dental, and vision coverage starting from your first day.
• Employer 401k match and employer contribution to a pension plan.
• Generous PTO and paid parental leave to support your family needs.

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for effectively managing and monitoring all sales of integrated communication structure to enterprise customers such as multi-site regional businesses or national accounts in an effort to maximize sales revenues and meet corporate objectives on a consistent basis. Assures optimal sales team staffing and training readiness of sales professionals. Develops financial and operational objectives. Ensures operational plans are aligned with business objectives. Contributes to functional strategy development. Has a greater degree of impact on business results and typically manages one or more groups of professional employees.

Job Description

Core Responsibilities

• Maintains expertise on Company's products/services to effectively manage team Sales of Comcast Ethernet, Internet, Voice and TV services to enterprise customers ranging from 20-500 employees as well as medical and education institutions.
• Develops and monitors sale promotions and incentives to meet business goals and objectives. Ensures team and individual rep achievement of all sales, plus quality, goals and standards.
• Ensures competence and continuity of qualified Enterprise Account Executives through optimum selection, training and development and appraisal and motivation techniques.
• Possesses excellent knowledge of Company's products/services, pricing practices and selling skills to effectively oversee regional sales deployment of new products and services that target the enterprise segment.
• Manages records of individual, as well as group, sales and performance activities relative to business goals and objectives. Ensures accurate forecasts of annual, quarterly and monthly revenue and unit numbers through experience with processing and analyzing of data.
• Manages employee performance; counsels and advises to ensure compatibility, maximum effectiveness and continued growth on a constant basis. Addresses personnel issues/performance issues in accordance with company policy.
• Identifies and implements improvements in business processes yielding, increased sales performance and/or operational efficiency. through excellent time management, decision-making and human relations skills.
• Participates to help manage and monitor Business Services Enterprise Direct Sales channels within budgeted sales and expense targets.
• Develops and ensures implementation of best practices that contribute to improved performance and overall success.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees At All Levels Are Expected To:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Business, Communication, Customer Experience (CX), Managing Sales Teams, Sales Negotiations, Strategic Objectives, Training and Development

Compensation

Primary Location Pay Range: $121,680.00 - $202,800.00 Targeted Commission: $70,000.00 Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

7-10 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.