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Job Description:
Principal Azure Engineer, Platform & Delivery:
The Principal Azure Engineer, Platform & Delivery is a senior technical leader responsible for designing, building, and delivering enterprise-scale Microsoft Azure solutions. This role combines deep hands-on Azure engineering expertise with ownership of delivery outcomes, often serving as the technical lead for initiatives without dedicated project management. The ideal candidate can translate complex or ambiguous business needs into secure, scalable Azure solutions and ensure they are executed predictably and effectively.
Required Qualifications:
- Deep technical experience designing and operating high-availability, scalable infrastructure including networking, storage, virtualization, and identity.
- Developing and maintaining automated deployment modules using tools like Terraform or ARM templates.
- Optimizing delivery pipelines (e.g., Azure DevOps, GitHub Actions) to ensure repeatable, secure platform services.
- Proven experience implementing enterprise Azure networking architectures.
- Experience migrating and modernizing workloads from on-premises environments to Azure.
- Implementing governance frameworks, RBAC, and security baselines using Microsoft Defender for Cloud and Azure Policy.
- Demonstrated ability to lead engineers and influence stakeholders without formal authority.
- Experience defining and implementing monitoring and observability solutions.
- Lead end-to-end delivery of multiple concurrent Azure initiatives from intake and design through implementation and operational handoff.
- Act as the technical project lead for Azure initiatives where no formal project manager is assigned.
- Maintain visibility into all in-flight Azure work and provide regular status updates, risk reporting, and summaries.
- Coordinate work across infrastructure, security, networking, application, and vendor teams.
- Proactively identify delivery risks and blockers and drive resolution to keep initiatives moving forward.
- Balance speed, cost, risk, and compliance when making technical and delivery tradeoff decisions.
- Mentor and guide engineers, establishing technical standards, patterns, and best practices.
- Produce high-quality technical documentation, architectural artifacts, and operational runbooks.
- Foster strong partnerships with application teams to enable successful Azure adoption.
Additional Skills and Experience:
- Deep proficiency in Azure compute (VMs, AKS), storage, networking (VNETs, NSGs), and identity (Microsoft Entra ID).
- Experience operating in regulated environments such as healthcare, financial services, or higher education, including frameworks like HIPAA, HITRUST, SOC 2, or GDPR.
- Working knowledge of IT service management concepts.
- Experience with Azure Cost Management and FinOps practices.
- Strong problem investigation, root cause analysis, and decision-making skills.
Education and Experience:
- Bachelor’s degree or equivalent experience.
- Minimum of 10 years of professional IT experience, with at least 5 years in a senior, architect-level, or principal cloud engineering role.
- Demonstrated experience leading enterprise-scale Azure initiatives with multiple parallel workstreams.
Able to operate independently in low structure environments, collaborate across business and IT, and deliver high quality, AI ready data ecosystems.
Role Purpose Establish, advance, and mature data quality and governance capabilities in a green field, low maturity data environment.
Support enterprise analytics, BI, and AI/ML readiness through SQL/ETL engineering, data profiling, validation, stewardship, metadata management, and early stage data architecture.
Drive long term improvement of data standards, definitions, lineage, and quality processes.
Key Responsibilities Data Quality & Engineering Perform data audits, profiling, validation, anomaly detection, and quality gap identification.
Develop automated data quality rules and validation logic using T SQL, SQL Server, stored procedures, and indexing strategies.
Build and maintain SSIS packages for validation, cleansing, transformation, and error detection workflows.
Troubleshoot ETL/ELT pipelines, data migrations, integration failures, and data load issues.
Conduct root cause analysis and implement preventive and long term remediation solutions.
Optimize SQL queries, tune stored procedures, and improve data processing performance.
Document audit findings, validation processes, data flows, standards, and quality reports.
Build dashboards and reports for data quality KPIs using Power BI/Tableau.
Data Stewardship & Governance Define, maintain, and enforce data quality standards, business rules, data definitions, and governance policies.
Monitor datasets for completeness, accuracy, timeliness, consistency, and compliance.
Ensure proper and consistent data usage across departments and systems.
Maintain business glossaries, data dictionaries, metadata repositories, and lineage documentation.
Partner with IT, data engineering, and business teams to support governance initiatives and compliance requirements.
Provide training on data entry, data handling, stewardship practices, and data literacy.
Collaborate with cross functional teams to identify recurring data issues and recommend preventive solutions.
GreenField / LowMaturity Environment Architect initial data quality frameworks, validation layers, governance artifacts, and ingestion patterns.
Establish scalable data preparation workflows supporting analytics, BI, and AI/ML readiness.
Mature data quality and governance processes from ad hoc to standardized, automated, and measurable.
Drive adoption of data quality and governance practices across business and technical teams.
Support long term evolution of enterprise data strategy and governance maturity.
Required Technical Skills Advanced T SQL, SQL Server development, debugging, and performance tuning.
SSIS development, deployment, and troubleshooting.
Data profiling, validation rule design, quality scoring, and measurement techniques.
ETL/ELT pipeline design, debugging, and optimization.
Data modeling (conceptual, logical, physical).
Metadata management and lineage documentation.
Reporting and dashboarding with Power BI, Tableau, or similar tools.
Strong documentation and communication skills.
Preferred Skills Knowledge of DAMA DMBoK, DCAM, MDM concepts, and governance frameworks.
Experience in low maturity/green field data environments.
Familiarity with AI/ML data readiness and feature store aligned data structuring.
Cloud data engineering exposure (Azure, Databricks, GCP).
Education Bachelor’s degree in Information Systems, Computer Science, Data Science, Statistics, Business Analytics, or related field.
Master’s degree preferred.
Certifications (Preferred) DAMA CDMP (Associate/Practitioner) EDM Council DCAM ASQ Data Quality Credential Collibra Data Steward Certification Certified Data Steward (eLearningCurve) Cloud/AI certifications (Azure, Databricks, Google)
This position is responsible for defining the architecture that translates Aerospace Transactional Part business processes into scalable SAP S/4HANA data models and Oracle OBIEE analytics solutions.
The successful candidate will possess a hybrid skill set, combining deep functional knowledge of supply chain operations with the technical proficiency to design data structures within an SAP S/4HANA environment.
Key Responsibilities: 1.
Analytics Design and Technical Validation Design the logical architecture for Oracle OBIEE dashboards, ensuring the semantic layer aligns with business logic and S/4HANA source data.
Perform technical validation of data models using SQL to verify that development outputs match functional requirements.
Collaborate with SAP Process Experts and Technical Developers to resolve data integrity issues related to inventory tracking, serial number management, and document flow.
2.
S/4HANA Functional and Data Architecture Analyze and map complex aerospace supply chain processes and transactional part lifecycles to analytics fabrics Lead the transition from legacy reporting models to S/4HANA architecture, utilizing modern data structures (e.g., CDS Views) to support various analytics.
Evaluate the impact of S/4HANA innovations on existing business processes, recommending architectural adjustments to optimize data accuracy and usability.
3.
Requirements Engineering and SCOR Integration Translate functional business requirements into detailed technical specifications for SAP HANA database modeling and Oracle OBIEE metadata repositories.
Implement the SCOR (Supply Chain Operations Reference) framework to standardize performance metrics, ensuring that system data accurately reflects Level 1-3 KPIs (e.g., Reliability, Responsiveness, Cost).
Conduct gap analysis between as-is functional processes and to-be system logic, providing technical solutions to resolve discrepancies in data granularity and lineage.
Required Qualifications Education and Experience: Bachelor's degree in information systems, Supply Chain Management, Computer Science, or a related field.
Minimum of 10 years of experience in a Techno-Functional role bridging business analysis and SAP system architecture.
Demonstrated experience with SAP S/4HANA implementations, specifically within Logistics and Supply Chain modules.
Technical Skills: SAP S/4HANA: Strong understanding of S/4HANA data architecture and the differences between ECC and S/4HANA data models.
Data Analysis: Proficiency in SQL for data validation and analysis.
Ability to query databases to verify business logic.
Analytics Architecture: Experience designing reporting solutions and data models for enterprise analytics platforms, preferably Oracle OBIEE.
Functional Competencies: Aerospace Industry: Knowledge of transactional part business, including traceability, configuration management, and compliance requirements.
Supply Chain Strategy: Proficiency with the SCOR model and its application in enterprise resource planning (ERP) systems.
Thanks and Regards, Team Lead Mahesh Kumar Direct No: 949-201-1313 Yochana Solutions INC Windsor, Ontario- Canada Farmington hills, MI-48335- USA USA | CANADA I Mexico | INDIA W: Note: This is not an unsolicited mail.
If you are not interested in receiving our e-mails then please reply with subject line Remove OBIEE RPD modeling, designing start/snowflake schemas
Job Title: Salesforce Service Cloud Architect
Location: Parsippany, NJ
Interview: Video Interview
Description:
Define end-to-end Salesforce Service Cloud architecture, ensuring alignment with business goals and enterprise standards
Design scalable and modular solutions across Case Management, Omni-Channel, Knowledge Base, Live Agent, CTI, and Email-to-Case
Lead the design of data models, security models, and sharing architectures
Develop integration strategies using REST/SOAP APIs, Platform Events, and middleware tools like MuleSoft, Informatica, or Dell Boomi
Evaluate and recommend AppExchange products and third-party tools as part of the solution landscape
Create solution blueprints, sequence diagrams, and architecture documentation for development teams
Technical Leadership
Serve as the technical authority for Salesforce implementations, providing direction to developers, administrators, and functional consultants
Enforce governance standards, design patterns, and best practices across all Salesforce projects
Perform code reviews, solution assessments, and ensure compliance with Salesforce platform limits and security standards
Mentor development teams and guide them on Apex, LWC, Integration, and Performance Optimization
Stakeholder & Delivery Management
Collaborate with business analysts, project managers, and client stakeholders to translate requirements into robust technical designs
Participate in solution estimation, RFP responses, and pre-sales activities, providing architectural recommendations and effort sizing
Work with cross-functional teams (Infrastructure, Security, Data, and Integration) to ensure seamless end-to-end solution delivery
Support release planning, DevOps strategy, and CI/CD pipelines for Salesforce environments
Governance & Quality
Ensure compliance with Salesforce best practices, governor limits, and data security policies
Establish and maintain architecture governance frameworks, technical documentation, and design repositories
Lead performance reviews, scalability assessments, and security audits of Salesforce solutions
Basic Qualifications:
Minimum 10+ years of experience of Deep expertise in Apex, Lightning Web Components (LWC), SOQL/SOSL, REST/SOAP APIs
Minimum 8+ years of experience Strong understanding of Salesforce data model, security, and integration architecture
Minimum 10+ years of experience Hands-on experience designing and implementing Service Cloud, including Omni-Channel, CTI, Knowledge, and Case Management
Proven track record of leading large-scale enterprise implementations
Familiarity with DevOps tools (Copado, Jenkins, Git, Gearset) and CI/CD automation
Experience in Agile delivery frameworks and global delivery models
Excellent communication, presentation, and stakeholder management skills
Preferred Qualifications
Salesforce Certified Technical Architect (CTA) or actively pursuing CTA
Knowledge of Field Service Lightning (FSL), Einstein Bots, or Salesforce Industries (Vlocity)
Experience integrating Salesforce with legacy or cloud-based systems (AWS, Azure, SAP, etc.)
Familiarity with Agile at Scale (SAFe, LeSS) and multi-cloud Salesforce implementations
Personal Attributes
Strategic thinker with a strong problem-solving and analytical mindset
Excellent leadership and team collaboration abilities
High attention to detail and commitment to quality
Ability to manage multiple priorities and communicate effectively with both technical and business audiences
Salesforce Certifications (Mandatory):
Application Architect or System Architect
Platform Developer I & II
Service Cloud Consultant
Role: Learning and Development Coordinator II
Location: Newport Beach CA/ Omaha NE
Duration: 06 Months
The Learning and Development Coordinator will support the end-to-end coordination of a key enterprise learning program. Maintaining training and user profile records; this role coordinates calendaring and enrollment, tracking, assessments, reporting and customer communications for virtual and in person learning events. Working as a conduit between the Pacific Life learning team and our external vendor they will serve as a subject matter expert in coordinating learning programs, maximizing the utilization of our learning system features to create and manage learning events, training modules, assessments, and reports.
Responsibilities
- Coordinate learning & development program logistics for Talent development programs, to include but not limited to Learning Management System (LMS) setup, calendar scheduling, ordering materials, assigning pre-work, recording attendance, sending evaluations, issuing certificates and other support needed to support the learning experience for participants in partnership with the Talent Development team.
- Raise issues with the senior learning team members that may impact the program of delivery in project meetings
- Manage first line queries from learners in a timely manner via shared mailboxes
- Maintain repository of learning & development document organization and structure in SharePoint Cloud or other collaboration sites as needed
- Work with the Cornerstone Administrative Lead to ensure that the system remains optimized for the roll out of the global programmes
- Support as required with other enterprise programs to cover periods of vacation in the team
- Produce consistent attendance and evaluation reports
Support
- Receives instruction, guidance, and direction from the T&D team
Qualifications/experience
- 3-5 years of experience
- 4-year degree or equivalent work experience
- LMS experience desirable
- Cornerstone
- Outlook
- Excel
- Experience of working in a global or multi located team
Role Overview
IoniaPay is seeking a licensed, highly motivated, and operationally focused Associate Corporate Counsel to support the company’s expanding fintech payments platform, including payment orchestration, wallet infrastructure, merchant acquiring relationships, sponsor bank partnerships, and regulated financial services activities. We are a high-growth Series A start-up with lots if room for growth.
This role blends traditional in-house counsel responsibilities with legal operations leadership. The Associate Counsel will draft and negotiate complex commercial agreements while building scalable legal infrastructure, managing regulatory workflows, and supporting cross-functional initiatives across Compliance, Risk, Product, Operations, and Executive Leadership. The ideal candidate is business-minded, execution-oriented, and comfortable operating in a high-growth fintech environment.
Core Responsibilities
Commercial Agreements
• Draft, review, and redline complex commercial agreements, including sponsor bank agreements, reseller agreements, enterprise merchant agreements, Master Services Agreements, product addenda, NDAs, and strategic partnership agreements.
• Partner with Sales, Operations, and Executive Leadership to accelerate deal velocity while maintaining risk discipline.
• Ensure contracts align with BSA/AML, KYC, OFAC, GLBA, PCI-DSS, and related regulatory requirements.
• Maintain and improve contract templates, fallback clause matrices, and standardized playbooks.
• Manage full contract lifecycle from drafting through execution and renewal tracking.
Legal Operations & Outside Counsel Management
• Manage and scope outside counsel engagements, ensuring cost efficiency and strategic use of external resources.
• Reduce external legal spend through internal drafting and structured escalation frameworks.
• Review, track, and reconcile legal invoices and budgets.
• Implement legal intake processes and workflow systems to support scaling.
• Maintain clause libraries and internal legal playbooks to streamline negotiations.
Corporate Governance & Filings
• Coordinate corporate filings and annual reporting requirements.
• Maintain corporate records, minute books, and governance documentation.
• Support equity documentation and capitalization table coordination.
• Assist with preparation of board materials, written consents, and governance summaries.
Dataroom & Documentation Management
• Organize and maintain legal document repositories.
• Ensure investor, lender, and enterprise diligence readiness.
• Track contract deviations and maintain structured risk exposure summaries.
• Develop and standardize documentation processes for scalability and audit readiness.
Cross-Functional Collaboration
• Provide structured legal guidance to Sales, Product, Compliance, Risk, and Operations.
• Support vendor contract review and negotiation alongside Product and Operations.
• Coordinate with Compliance on regulatory-adjacent documentation and audit requirements.
• Prepare concise risk summaries and escalation memoranda for executive review.
Qualifications
• J.D. from an accredited law school.
• Licensed attorney in good standing in at least one U.S. jurisdiction.
• 2–5 years of legal experience, preferably in fintech, payments, financial services, or a related regulatory environment.
• Strong contract drafting, redlining, and negotiation skills.
• Demonstrated experience managing multiple complex agreements simultaneously.
• Highly organized, detail-oriented, and process-driven.
• Business-oriented, pragmatic approach to risk management.
• Comfortable operating in a fast-paced, startup or growth-stage environment.
Preferred Qualifications
• Experience working with sponsor banks, payment processors, ISOs, or PayFac models.
• Familiarity with financial regulatory frameworks including BSA/AML, KYC, OFAC, GLBA, and PCI-DSS.
• Experience building legal processes or managing legal operations functions.
• Exposure to investor diligence processes or capital raise support.
Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations.
Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.
Visit us at to learn more and view our open positions.
Please apply or call one of us to learn more For further inquiries regarding the following opportunity, please contact our Talent Specialist, Vijay Raj Jayachandran at (63 or Abdul at (224) 507-1295 Title: Systems Administrator Location: On-site at Austin, TX Duration: 12 Months Only W2 candidates are eligible for this position.
Third-party or C2C candidates will not be considered.
This position requires U.S.
Citizens only to meet the DoD requirements.
Description: This role is ideal for someone with approximately 5 years of hands-on experience in system administration, eager to expand their skills across a diverse technology stack and contribute to the stability and performance of our critical infrastructure.
As the primary Site IT Lead for our Austin office, you'll play a key role in maintaining our Commercial and FedRamp systems, supporting our users, and assisting in the implementation of new technologies.
Core Responsibilities: Advanced Troubleshooting and Technical Support: Be the main point of contact within the Austin office and travel to other sites as needed.
Serve as an escalation point for the global Service Desk Team providing advanced technical support to end-users for the various enterprise applications supported at client.
(e.g., Microsoft 365, Google Workspace, Jamf, Intune, Okta, Zoom, Slack, Github, etc) Collaboration and Coordination Collaborate with senior system administrators and other IT team members on business critical projects and initiatives Assist with driving the implementation of AI tools across the organization Coordinate with our InfoSec team to remediate security gaps or vulnerabilities across client's Enterprise Tools FedRAMP Serve as a primary point of contact for client's FedRAMP systems, collaborating closely with the Identity and Access Management team to uphold strict system compliance and ensure seamless business continuity.
Environment Ownership: Serve as the designated administrator for the FedRAMP boundary, managing a high-trust environment isolated from commercial production.
Asset Management and Documentation: Collaborate with the Service Desk Team to maintain an accurate inventory of all endpoints, documenting hardware and software details.
Assist with asset management, including tracking inventory of hardware and software.
Executive Support Providing premium and proactive technical assistance to client's senior leadership, executives, and their administrative staff in a fast-paced environment.
Serve as a primary point of contact fo rclient's executive assistant team.
Process Optimization: Identify, recommend, and implement continuous process improvements to enhance support operations and minimize incident occurrences.
Knowledge Base Development and Maintenance: Create and publish knowledge base articles for complex or novel issues lacking existing documentation.
Regularly update existing articles to ensure accuracy and relevance.
Troubleshoot AV systems as needed.
Assist in the management of AV Infrastructure Integrator visits and maintenance schedules.
Minimum Qualifications: Minimum of 5 years of work experience providing front-line IT support or systems administration work In-depth knowledge of Windows/Android, Apple ecosystem of products, including Macs, iPhones, and iPads Advanced proficiency with standard IT productivity tools and systems (e.g., Microsoft 365, Google Workspace, Jamf, InTune, Okta, Zoom, Slack).
Strong knowledge of IT security best practices and compliance standards.
Preferred Qualifications: Relevant industry certifications such as ITIL or CompTIA are considered a valuable asset.
Excellent troubleshooting skills and the ability to thoroughly resolve issues across various systems supported at client Excellent verbal and written communication skills that can work closely with both technical and management teams across the organization Excellent customer service skills and the ability to be a self starter Exposure to IT security best practices.
Experience with automation using no-code or low-code automation platforms such as Okta Workflows or Zapier About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond.
The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer.
DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
IT Support, microsoft 365, Apple, Windows/Android
QUALIFICATIONS Minimum of eight (8) years of experience with the following: Enterprise software development life cycle .NET (C#, ASP.NET, API, .NET Core) Effective communication with customer and design ideas with teams, verbally and written Minimum of five (5) years of experience with the following: Estimating work with accuracy and deliver on-time Agile/Scrum and traditional SDLC methodologies ETL and relational databases (SQL Server, Oracle, or MySQL) DevOps practices, CI/CD pipelines, and version control (e.g., Jenkins, Bit Bucket) Unit resting Soft Skills: Excellent communication and interpersonal skills Strong, experienced problem-solving and decision-making abilities Ability to manage multiple priorities and stakeholders simultaneously PREFERRED Minimum of three (3) year of experience with the following: Working with Texas Education Agency (TEA) and TEA applications Blazor Server, Blazor WSM Containerized applications KEY RESPONSIBILITIES Provide technical contribution across multiple enterprise application initiatives through design, implementation, and delivery.
Own the full software development life-cycle, from requirements gathering to deployment and support.
Building robust, custom business applications from the ground-up / scratch.
Collaborate with program area stakeholders to understand business needs and help translate them into technical solutions.
Provide hands-on technical guidance in various technologies such as .NET and relational SQL databases.
Experience building and leading development of ETL, data-centralization for reporting consumption.
Ensure high standards for code quality, security, and performance through code reviews and best practices.
Drive agile delivery by breaking work into increments, participating in sprint ceremonies, developing code, reviewing code, and working closely with the project team.
Advance AI assisted development by using GitHub Copilot to accelerate coding, improve quality, and automate repetitive tasks.
Build and optimize containerized services by creating Docker based environments producing efficient and secure images and aligning solutions with agency standards.
Foster a culture of continuous improvement, innovation, and accountability.
Link Technologies is an equal opportunity employer.
All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.
Build a Career That Matters with One of the World's Most Respected Employers!
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THIS OPEN POSITION IS LOCATED ONLY AT THE FOLLOWING LOCATIONS: Michelin North America HQ
THE "ADDITIONAL LOCATIONS" SHOWN AT THE RIGHT INDICATE WHERE THIS JOB POSTING IS VISIBLE, NOT WHERE THE POSITION IS LOCATED
Michelin is hiring! We are looking for an IT professional who is passionate about technical solutions & strategy to join our company and be a key player of our IT team!
The Opportunity
The IT4IT manager will lead a dynamic technical team within the organization, focusing on aligning global IT strategies with the region objectives. The role involves resource management, strategic workforce planning, budget management, and fostering a culture of transparency, collaboration, and accountability. You will coordinate an interdisciplinary technical crew, enabling autonomy and ensuring adoption of enterprise-wide standards.
The mission focuses on people and organizational leadership. It supports managers, team leaders, and delivery leaders to reach the optimal performance on activities within the scope and aligned with the IT strategy.
You must possess a deep technical foundation to effectively motivate, aid, and lead the team. The manager is not expected to deliver technical solutions, but must be able to understand architecture, assess impacts, and maintain credibility with technical partners.
This position is based at our headquarters in Greenville, SC, conveniently located within driving distance to east coast beaches, the Blue Ridge Mountains and large cities like Atlanta and Charlotte. The mild climate, charming downtown, and impressive culinary scene are just a few of the perks of living here.
What will you do
Lead and inspire a multi-functional technical team, fostering trust, productivity, and collaboration.
Ensure alignment between global IT4IT strategies and regional execution.
Oversee staffing, budgeting, and planning workforce needs strategically; optimize team structure and skills.
Use technical literacy to challenge, support, and guide the team.
Track and report on team performance using Accelerate and Agile metrics.
Communicate strategy and vision, foster teamwork, and provide updates to management.
Promote accountability, information exchange, and continuous improvement in DevOps and SRE practices.
What will you bring
BS degree in computer science, electrical or computer engineering. An MBA or equivalent experience is a plus.
At minimum of 7 yrs overall experience in the IT field
Validated experience in IT team leadership, preferably in a global or regional context.
Proven background in custom software development and cloud-based solutions - Azure or AWS a must.
High level technical foundation (architecture, DevOps, SRE, cloud, integration).
We seek an individual who has led teams and successfully delivered in the following areas:
- Expertise in system integration, data management, and business intelligence tools.
- Superb communication skills with various levels of the organization, including C-Suite.
- Ability to align local execution with global strategies and standards.
- Comprehensive experience with Agile methodologies (Kanban, Scrum) is required.
- Familiarity with enterprise IT platforms and tools using AI (Jira, GitLab, Github)
#li-RG1
#LI-hiringmichelin
Ready to Shape the Future of Innovation?
Michelin is building a world-leading manufacturer of life-changing composites and experiences. Pioneering engineered materials for more than 130 years, Michelin is uniquely positioned to make decisive contributions to human progress and a more sustainable world. Drawing on its deep know-how in polymer composite materials, Michelin is constantly innovating to manufacture high-quality tires and components for critical applications in demanding fields as varied as mobility, construction, aeronautics, low-carbon energies and healthcare.
The care placed in its products and deep customer knowledge inspire Michelin to offer the finest experiences. This spans from providing data- and AI-based connected solutions for professional fleets to recommending outstanding restaurants and hotels curated by the MICHELIN Guide.
Why Michelin?
Career Growth: Personalized development plans, mentorship, and cross-functional opportunities. Unique career paths and opportunities for advancement.
Inclusive Culture: Thrive in a diverse, supportive environment where your competencies, contributions and behaviors are recognized. Option to join one of our Connected Communities.
Innovation-Driven: Work on projects that matter-from sustainable materials to digital transformation.
Community Impact: Be part of a company that does what's right. We use sustainable business practices while balancing the needs of our customers and communities.
Michelin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. Consistent with these obligations, Michelin also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs. If you need accommodation for any part of the employment process because of a disability, please contact us at .
This position is not available for immigration sponsorship.
We build the future with people like you. Begin your career with Michelin today!
Role - Contact center engineer - Five9
Location : Phoenix, AZ (Onsite)
JD:
8+ years of commercial software development experience
Design and implement scalable Caas and IVA solutions leveraging Google Cloud and Google CX
(Dialoglow CX), including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, speech-to-text/text-to-speech, and seamless integration with Five and enterprise systems.
* Architect secure, resilient cloud infrastructure on GCP using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery, implementing IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms.
* Architect, implement, and optimize Five CRaas solutions, including ACD, skills-based routing, dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and compliant contact center operations.
* Lead integrations and migrations leveraging Five APls and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WeRTC, security configuration (RAC, PCI/HIPAA), and transition from legacy contact center platforms to Five.
* Experience with Agile development, Continuous Integration, and Continuous Delivery, including working knowledge of various tools in the CI/D pipeline. DevOps and Observability.
* Experience with automated release management using GitHub Actions.
* Experience in Architecture design and modeling should possess strong skills in designing and modeling complex systems and architectures.
* Good understanding of data structures, algorithms, and design patterns
* Great written communication and documentation abilities
* Strong understanding of cloud security architecture and Encryption and OAth.
* Looks proactively beyond the obvious for continuous improvement opportunities.
* Leadership and communication: lead teams and collaborate with stakeholders, so strong leadership and communication skills are essential.
* Excellent communication skills, with the ability to influence at all levels across functions, from both technical and non-technical perspectives alike.