Odoo Crm Tutorial Jobs in Usa
1,846 positions found — Page 7
Job Description
We're Cubby Beds
A fast-growing and high-impact startup that makes smart beds for people with cognitive conditions like Epilepsy, Cerebral Palsy, Dementia and Autism. Our mission is to improve the lives of special needs kids and their families through our innovative products and go to market strategies. Since launch, we have changed the lives of thousands of families, been insurance covered in all 50 states, achieved profitability, and are building a growing team in our Denver HQ.
The next stage of the business is all about scaling our team, product, systems, and customer journey to help thousands more families get the safe sleep they deserve.
This is where you come in
When you join Cubby, you're joining a team of highly motivated builders on a mission to change the lives of families caring for children with complex special needs. As a Care Associate, you play a critical role in bringing that mission to life by supporting families during one of the most important moments in their journey—finding a safe sleep solution for their loved one.
In this role, you will serve as a trusted guide in the early stages of the customer journey, helping families understand the Cubby Bed, explore funding pathways, and navigate next steps with confidence and care. You will develop deep expertise in our product and insurance-related workflows, and you will be a key point of contact for families who have expressed interest in Cubby and are seeking personalized guidance.
You will manage a defined territory, owning outbound and inbound outreach to leads within that region and coordinating introductions to medical supplier (DME) partners when appropriate. Your work ensures timely follow-up, clear communication, and smooth handoffs that support both families and our partner ecosystem.
As a Care Associate, you will collaborate closely with cross-functional teams—including Business Development, Funding, Marketing, and Operations —to overcome obstacles, maintain accurate CRM data, and continuously improve the customer experience. Your ability to balance empathy with execution helps drive both strong outcomes for families and meaningful contributions to Cubby's growth.
Above all, you approach your work with care, curiosity, and clear communication. You take pride in operating with excellence, managing your territory with ownership and accountability, and delivering a thoughtful, high-quality experience to every family and partner you support.
Here's what you'll be doing
* Initiate and build rapport with potential customers within an assigned territory, guiding families exploring Cubby through various funding options (primarily insurance) and proactively supporting them through the early stages of the purchase journey, including introductions and handoffs to medical supplier (DME) partners when appropriate.
* Engage with families interested in a Cubby Bed with a focus on outbound outreach to new leads, averaging 60-80 dials per day.
* Maintain extensive product knowledge to discuss the product in-depth with families, explaining how each feature benefits specific diagnoses and addressing any initial questions or concerns.
* Collaborate with internal departments to promptly resolve any challenges that arise during the early stages of the insurance process, providing feedback to enhance the Cubby experience.
* Consistently meet daily/weekly/monthly performance KPIs focused on tracking the efficiency and effectiveness of outbound lead outreach and initial support efforts.
* Support the sales process by maintaining accurate customer data in Salesforce and managing follow-up through defined handoff points, ensuring timely and well-documented transitions to internal teams or external supplier partners.
* Adhere to compliance and regulatory requirements, including the handling of sensitive customer information.
* Collaborate with fellow team members and managers to optimize outbound processes and ensure alignment with overall business goals.
* Provide insights and observations from initial customer interactions to management and the marketing team, driving projects aimed at improving the early stages of the customer journey.
Here's what we're looking for
You will have at least
* Passion for Cubby's mission and embodies our values of People First, Always, Operating with Excellence, and Pioneering with Purpose.
* 1-2+ years of experience in consultative sales roles as an inside sales agent, sales/business development representative, retail sales, or in similar roles
* Prior experience converting a high volume of leads and owning their end-to-end journey within a CRM pipeline
* Ability to work a 8:30-5pm or 9-5:30pm shift Monday - Friday (Note - M-W are in office, Th -F are optional work from home)
* Fluent in Spanish
* * (1) Proficient in speaking and understanding both spoken English and Spanish, including any necessary specialized vocabulary, terminology and phraseology; and
* (2) Able to effectively, accurately, and impartially communicate directly with individuals with limited English proficiency in Spanish.
We hope you also have
* Experience using CRMs such as Salesforce, Kustomer, or similar is preferred to be successful in this role
* Prior experience working within one or more of the following industries is ideal but not required: healthcare sales, health tech, and pharmaceutical sales
* Prior experience working with the special needs community, providers/care teams, insurance/billing, and medical device suppliers is ideal but not required
Go Here to Apply: -beds/c921cab9-8b7e-4250-80a8-75a5e22e90df
All applications must be submitted via the link above.
Don't feel like you have all of the qualifications?
The description above indicates our current vision for the role. You could be a viable candidate even if you don't fit everything we've described above and may also have important skills we haven't thought of. If that's you - even if you're unsure - we encourage you to apply and help us get to know you!
Benefits & Perks
* Compensation: At Cubby, we reward great performance with clear, motivating compensation. We believe in aligning incentives and sharing wins.
* * Total Comp for this Role: $63,000-73,000
* This includes:
* * Base Salary: $50,000-58,000
* Commission & Company Bonus Program: Up to 25% of your base salary if targets are hit
* Stock Options - Equity Ownership
* Health, Dental, and Vision Insurance
* Unlimited PTO & Sick/Wellness Hours
* 12 paid holidays, a paid Volunteer Day and a Powder Day
* 401k with a company match
* Hybrid Work Model: Monday-Wednesday in the office, optional work from home Thursday-Friday
* Mac, standing desk, and high-end accessories at the office + a work-from-home stipend to purchase equipment needed for home offices
* Paid parking
* Annual staff retreat
* Stocked kitchen and bimonthly team lunches in our beautiful Denver HQ
* Growth opportunities at a start-up with a life-changing mission
If you're driven to guide families through a meaningful, complex process in a high-growth, life-changing organization, we want to meet you! Interested? Apply now!
Cubby Beds is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Cubby Beds is also committed to compliance with all fair employment practices regarding citizenship and immigration status. For data removal requests from our Applicant Tracking System, please email
This position will remain open until filled.
We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.
At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.
Our commitment to excellence extends beyond infrastructure.
We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity.
Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.
We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys.
At Astound, we believe in creating astounding possibilities for everyone, everywhere.
A Day in the Life of the Business Development Manager I, II, or III: Opportunity to earn up to $135,000
- $230,000 a year (or more), with uncapped commissions! We offer a $60,000
- $100,00 base salary with a commission plan that allows you the freedom to exceed quota! (
*See total compensation details below the job description).
You will be representing a superior internet package and company that cares about you and our customers.
Astound is looking to hire a Business Development Manager (BDM)I, II, or III in the greater Boston, MA market, supporting Nationwide.
The BDM I, II, or III is primarily responsible for Negotiating Right of Entry Agreements and Bulk agreements with condominium associations, property managers, property owners and developers, allowing Astound the opportunity to deliver its residential high-speed internet, cable television and phone services to area MDUs (multiple dwelling units).
Account Management of existing bulk portfolio and negotiation of renewal agreements with current bulk customers.
Negotiate new Right of Entry Agreements and new Bulk agreements with condominium associations, property managers, property owners and developers Source leads for new build opportunities Build relationships with real estate developers and property management firms Manage projects throughout the negotiation cycle as well as support the efforts of the building relations and customer support teams throughout the retention cycle Implement successful strategies to drive expansion of "on-net" commercial buildings in existing and new markets Target, identify and develop strategic revenue-producing partnerships and alliances Evaluate and support business development opportunities identified by our Enterprise sales channel Develop market analysis and business case to support expansion opportunities Build relationships with strategic partners and organizations Work effectively with sales engineering/network deployment team to ensure timely review, assessment and deployment of all leads Be aware of ALL new leads, market developments and potential target buildings, current or future.
This will include (but not limited to) the following activities: Business District walkthroughs Initiating and attending networking events General up to date knowledge of MTU market within territory Attend various business and association functions within territory, including some evening events Convey building lead information efficiently to support personnel and ensure all order information is entered accurately and within 24 hours Complete all Access Agreement paperwork, providing the owner/operator with a scheduled installation which has been stipulated by engineering and Complete all paperwork and agreements accurately, legibly and thoroughly Maintain and demonstrate a current knowledge of Enterprise products, programming, promotional offers, technology and deployment specifications Provide exceptional customer service at all times Manage CRM systems, process, and quality of data Produce CRM output reports as requested by management Maintain updated sales funnel records, logging notes, contact information & activities Project a professional business manner and operate with a high degree of integrity Other duties as assigned What You Bring to the Table: Three to five years in an outside sales or customer service environment managing business accounts Account Management experience is required Sales experience in real-estate or telecommunications or related industries preferred Experience working with realtors and property management firms is also preferred Exceptional business acumen Strong written and verbal communication skills required, as this position is responsible for ensuring potential customers understand the features and benefits of all Astound fiber products and the pricing and promotional offers available Ability to work within Microsoft Office applications, such as Word, Excel, and Outlook Ability to work with and manage CRM systems Must be able to work independently with minimal supervision Excellent detail orientation and follow through skills Strong discretionary skills; this position will have access to information of a confidential nature Demonstrated expertise in leading successful sales and/or market development organizations in technology businesses Proven ability to coordinate across broad teams including marketing, operations, sales, and finance Proven ability to conduct complex contract negotiations Proven results in developing a channel and exceeding sales organizational objectives Understanding of fiber optic data and telecommunications solutions in CLEC business Possess a valid driver's license with a satisfactory driving record per the Company's Vehicle Driving Policy Education and Certifications: High school diploma or equivalent is required College degree in business, project management, or related field is preferred We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program
*Benefits listed above are for regular full-time position Base Salary: The ba se salary range for this position is $ 60,000
- $ 100,000 annually , plus opportunities for bonus, benefits and commission, if applicable.
The base pay range represents the low and high end of the hiring range for this job.
Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.
I BDM I- $60,000
- $75,000 annually BDM II- $75,000
- $85,000 annually BDM III- $85,000
- $100,000 annually Our Mission Statement:
* Take care of our customers
* Take care of each other
* Do what we say we are going to do
* Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered.
Discrimination of any kind has no place here.
We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law.
We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.5c143e31-5e48-4549-b638-05792d185386
We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.
At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.
Our commitment to excellence extends beyond infrastructure.
We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity.
Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.
We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys.
At Astound, we believe in creating astounding possibilities for everyone, everywhere.
A Day in the Life of the Business Development Manager I, II, or III: Opportunity to earn up to $135,000
- $230,000 a year (or more), with uncapped commissions! We offer a $60,000
- $100,00 base salary with a commission plan that allows you the freedom to exceed quota! (
*See total compensation details below the job description).
You will be representing a superior internet package and company that cares about you and our customers.
Astound is looking to hire a Business Development Manager (BDM)I, II, or III in the greater Boston, MA market, supporting Nationwide.
The BDM I, II, or III is primarily responsible for Negotiating Right of Entry Agreements and Bulk agreements with condominium associations, property managers, property owners and developers, allowing Astound the opportunity to deliver its residential high-speed internet, cable television and phone services to area MDUs (multiple dwelling units).
Account Management of existing bulk portfolio and negotiation of renewal agreements with current bulk customers.
Negotiate new Right of Entry Agreements and new Bulk agreements with condominium associations, property managers, property owners and developers Source leads for new build opportunities Build relationships with real estate developers and property management firms Manage projects throughout the negotiation cycle as well as support the efforts of the building relations and customer support teams throughout the retention cycle Implement successful strategies to drive expansion of "on-net" commercial buildings in existing and new markets Target, identify and develop strategic revenue-producing partnerships and alliances Evaluate and support business development opportunities identified by our Enterprise sales channel Develop market analysis and business case to support expansion opportunities Build relationships with strategic partners and organizations Work effectively with sales engineering/network deployment team to ensure timely review, assessment and deployment of all leads Be aware of ALL new leads, market developments and potential target buildings, current or future.
This will include (but not limited to) the following activities: Business District walkthroughs Initiating and attending networking events General up to date knowledge of MTU market within territory Attend various business and association functions within territory, including some evening events Convey building lead information efficiently to support personnel and ensure all order information is entered accurately and within 24 hours Complete all Access Agreement paperwork, providing the owner/operator with a scheduled installation which has been stipulated by engineering and Complete all paperwork and agreements accurately, legibly and thoroughly Maintain and demonstrate a current knowledge of Enterprise products, programming, promotional offers, technology and deployment specifications Provide exceptional customer service at all times Manage CRM systems, process, and quality of data Produce CRM output reports as requested by management Maintain updated sales funnel records, logging notes, contact information & activities Project a professional business manner and operate with a high degree of integrity Other duties as assigned What You Bring to the Table: Three to five years in an outside sales or customer service environment managing business accounts Account Management experience is required Sales experience in real-estate or telecommunications or related industries preferred Experience working with realtors and property management firms is also preferred Exceptional business acumen Strong written and verbal communication skills required, as this position is responsible for ensuring potential customers understand the features and benefits of all Astound fiber products and the pricing and promotional offers available Ability to work within Microsoft Office applications, such as Word, Excel, and Outlook Ability to work with and manage CRM systems Must be able to work independently with minimal supervision Excellent detail orientation and follow through skills Strong discretionary skills; this position will have access to information of a confidential nature Demonstrated expertise in leading successful sales and/or market development organizations in technology businesses Proven ability to coordinate across broad teams including marketing, operations, sales, and finance Proven ability to conduct complex contract negotiations Proven results in developing a channel and exceeding sales organizational objectives Understanding of fiber optic data and telecommunications solutions in CLEC business Possess a valid driver's license with a satisfactory driving record per the Company's Vehicle Driving Policy Education and Certifications: High school diploma or equivalent is required College degree in business, project management, or related field is preferred We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program
*Benefits listed above are for regular full-time position Base Salary: The ba se salary range for this position is $ 60,000
- $ 100,000 annually , plus opportunities for bonus, benefits and commission, if applicable.
The base pay range represents the low and high end of the hiring range for this job.
Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.
I BDM I- $60,000
- $75,000 annually BDM II- $75,000
- $85,000 annually BDM III- $85,000
- $100,000 annually Our Mission Statement:
* Take care of our customers
* Take care of each other
* Do what we say we are going to do
* Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered.
Discrimination of any kind has no place here.
We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law.
We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.5c143e31-5e48-4549-b638-05792d185386
We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.
At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.
Our commitment to excellence extends beyond infrastructure.
We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity.
Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.
We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys.
At Astound, we believe in creating astounding possibilities for everyone, everywhere.
A Day in the Life of the Business Development Manager I, II, or III: Opportunity to earn up to $135,000
- $230,000 a year (or more), with uncapped commissions! We offer a $60,000
- $100,00 base salary with a commission plan that allows you the freedom to exceed quota! (
*See total compensation details below the job description).
You will be representing a superior internet package and company that cares about you and our customers.
Astound is looking to hire a Business Development Manager (BDM)I, II, or III in the greater Boston, MA market, supporting Nationwide.
The BDM I, II, or III is primarily responsible for Negotiating Right of Entry Agreements and Bulk agreements with condominium associations, property managers, property owners and developers, allowing Astound the opportunity to deliver its residential high-speed internet, cable television and phone services to area MDUs (multiple dwelling units).
Account Management of existing bulk portfolio and negotiation of renewal agreements with current bulk customers.
Negotiate new Right of Entry Agreements and new Bulk agreements with condominium associations, property managers, property owners and developers Source leads for new build opportunities Build relationships with real estate developers and property management firms Manage projects throughout the negotiation cycle as well as support the efforts of the building relations and customer support teams throughout the retention cycle Implement successful strategies to drive expansion of "on-net" commercial buildings in existing and new markets Target, identify and develop strategic revenue-producing partnerships and alliances Evaluate and support business development opportunities identified by our Enterprise sales channel Develop market analysis and business case to support expansion opportunities Build relationships with strategic partners and organizations Work effectively with sales engineering/network deployment team to ensure timely review, assessment and deployment of all leads Be aware of ALL new leads, market developments and potential target buildings, current or future.
This will include (but not limited to) the following activities: Business District walkthroughs Initiating and attending networking events General up to date knowledge of MTU market within territory Attend various business and association functions within territory, including some evening events Convey building lead information efficiently to support personnel and ensure all order information is entered accurately and within 24 hours Complete all Access Agreement paperwork, providing the owner/operator with a scheduled installation which has been stipulated by engineering and Complete all paperwork and agreements accurately, legibly and thoroughly Maintain and demonstrate a current knowledge of Enterprise products, programming, promotional offers, technology and deployment specifications Provide exceptional customer service at all times Manage CRM systems, process, and quality of data Produce CRM output reports as requested by management Maintain updated sales funnel records, logging notes, contact information & activities Project a professional business manner and operate with a high degree of integrity Other duties as assigned What You Bring to the Table: Three to five years in an outside sales or customer service environment managing business accounts Account Management experience is required Sales experience in real-estate or telecommunications or related industries preferred Experience working with realtors and property management firms is also preferred Exceptional business acumen Strong written and verbal communication skills required, as this position is responsible for ensuring potential customers understand the features and benefits of all Astound fiber products and the pricing and promotional offers available Ability to work within Microsoft Office applications, such as Word, Excel, and Outlook Ability to work with and manage CRM systems Must be able to work independently with minimal supervision Excellent detail orientation and follow through skills Strong discretionary skills; this position will have access to information of a confidential nature Demonstrated expertise in leading successful sales and/or market development organizations in technology businesses Proven ability to coordinate across broad teams including marketing, operations, sales, and finance Proven ability to conduct complex contract negotiations Proven results in developing a channel and exceeding sales organizational objectives Understanding of fiber optic data and telecommunications solutions in CLEC business Possess a valid driver's license with a satisfactory driving record per the Company's Vehicle Driving Policy Education and Certifications: High school diploma or equivalent is required College degree in business, project management, or related field is preferred We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program
*Benefits listed above are for regular full-time position Base Salary: The ba se salary range for this position is $ 60,000
- $ 100,000 annually , plus opportunities for bonus, benefits and commission, if applicable.
The base pay range represents the low and high end of the hiring range for this job.
Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.
I BDM I- $60,000
- $75,000 annually BDM II- $75,000
- $85,000 annually BDM III- $85,000
- $100,000 annually Our Mission Statement:
* Take care of our customers
* Take care of each other
* Do what we say we are going to do
* Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered.
Discrimination of any kind has no place here.
We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law.
We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.5c143e31-5e48-4549-b638-05792d185386
We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.
At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.
Our commitment to excellence extends beyond infrastructure.
We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity.
Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.
We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys.
At Astound, we believe in creating astounding possibilities for everyone, everywhere.
A Day in the Life of the Business Development Manager I, II, or III: Opportunity to earn up to $135,000
- $230,000 a year (or more), with uncapped commissions! We offer a $60,000
- $100,00 base salary with a commission plan that allows you the freedom to exceed quota! (
*See total compensation details below the job description).
You will be representing a superior internet package and company that cares about you and our customers.
Astound is looking to hire a Business Development Manager (BDM)I, II, or III in the greater Boston, MA market, supporting Nationwide.
The BDM I, II, or III is primarily responsible for Negotiating Right of Entry Agreements and Bulk agreements with condominium associations, property managers, property owners and developers, allowing Astound the opportunity to deliver its residential high-speed internet, cable television and phone services to area MDUs (multiple dwelling units).
Account Management of existing bulk portfolio and negotiation of renewal agreements with current bulk customers.
Negotiate new Right of Entry Agreements and new Bulk agreements with condominium associations, property managers, property owners and developers Source leads for new build opportunities Build relationships with real estate developers and property management firms Manage projects throughout the negotiation cycle as well as support the efforts of the building relations and customer support teams throughout the retention cycle Implement successful strategies to drive expansion of "on-net" commercial buildings in existing and new markets Target, identify and develop strategic revenue-producing partnerships and alliances Evaluate and support business development opportunities identified by our Enterprise sales channel Develop market analysis and business case to support expansion opportunities Build relationships with strategic partners and organizations Work effectively with sales engineering/network deployment team to ensure timely review, assessment and deployment of all leads Be aware of ALL new leads, market developments and potential target buildings, current or future.
This will include (but not limited to) the following activities: Business District walkthroughs Initiating and attending networking events General up to date knowledge of MTU market within territory Attend various business and association functions within territory, including some evening events Convey building lead information efficiently to support personnel and ensure all order information is entered accurately and within 24 hours Complete all Access Agreement paperwork, providing the owner/operator with a scheduled installation which has been stipulated by engineering and Complete all paperwork and agreements accurately, legibly and thoroughly Maintain and demonstrate a current knowledge of Enterprise products, programming, promotional offers, technology and deployment specifications Provide exceptional customer service at all times Manage CRM systems, process, and quality of data Produce CRM output reports as requested by management Maintain updated sales funnel records, logging notes, contact information & activities Project a professional business manner and operate with a high degree of integrity Other duties as assigned What You Bring to the Table: Three to five years in an outside sales or customer service environment managing business accounts Account Management experience is required Sales experience in real-estate or telecommunications or related industries preferred Experience working with realtors and property management firms is also preferred Exceptional business acumen Strong written and verbal communication skills required, as this position is responsible for ensuring potential customers understand the features and benefits of all Astound fiber products and the pricing and promotional offers available Ability to work within Microsoft Office applications, such as Word, Excel, and Outlook Ability to work with and manage CRM systems Must be able to work independently with minimal supervision Excellent detail orientation and follow through skills Strong discretionary skills; this position will have access to information of a confidential nature Demonstrated expertise in leading successful sales and/or market development organizations in technology businesses Proven ability to coordinate across broad teams including marketing, operations, sales, and finance Proven ability to conduct complex contract negotiations Proven results in developing a channel and exceeding sales organizational objectives Understanding of fiber optic data and telecommunications solutions in CLEC business Possess a valid driver's license with a satisfactory driving record per the Company's Vehicle Driving Policy Education and Certifications: High school diploma or equivalent is required College degree in business, project management, or related field is preferred We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program
*Benefits listed above are for regular full-time position Base Salary: The ba se salary range for this position is $ 60,000
- $ 100,000 annually , plus opportunities for bonus, benefits and commission, if applicable.
The base pay range represents the low and high end of the hiring range for this job.
Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.
I BDM I- $60,000
- $75,000 annually BDM II- $75,000
- $85,000 annually BDM III- $85,000
- $100,000 annually Our Mission Statement:
* Take care of our customers
* Take care of each other
* Do what we say we are going to do
* Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered.
Discrimination of any kind has no place here.
We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law.
We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.5c143e31-5e48-4549-b638-05792d185386
We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.
At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.
Our commitment to excellence extends beyond infrastructure.
We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity.
Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.
We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys.
At Astound, we believe in creating astounding possibilities for everyone, everywhere.
A Day in the Life of the Business Development Manager I, II, or III: Opportunity to earn up to $135,000
- $230,000 a year (or more), with uncapped commissions! We offer a $60,000
- $100,00 base salary with a commission plan that allows you the freedom to exceed quota! (
*See total compensation details below the job description).
You will be representing a superior internet package and company that cares about you and our customers.
Astound is looking to hire a Business Development Manager (BDM)I, II, or III in the greater Boston, MA market, supporting Nationwide.
The BDM I, II, or III is primarily responsible for Negotiating Right of Entry Agreements and Bulk agreements with condominium associations, property managers, property owners and developers, allowing Astound the opportunity to deliver its residential high-speed internet, cable television and phone services to area MDUs (multiple dwelling units).
Account Management of existing bulk portfolio and negotiation of renewal agreements with current bulk customers.
Negotiate new Right of Entry Agreements and new Bulk agreements with condominium associations, property managers, property owners and developers Source leads for new build opportunities Build relationships with real estate developers and property management firms Manage projects throughout the negotiation cycle as well as support the efforts of the building relations and customer support teams throughout the retention cycle Implement successful strategies to drive expansion of "on-net" commercial buildings in existing and new markets Target, identify and develop strategic revenue-producing partnerships and alliances Evaluate and support business development opportunities identified by our Enterprise sales channel Develop market analysis and business case to support expansion opportunities Build relationships with strategic partners and organizations Work effectively with sales engineering/network deployment team to ensure timely review, assessment and deployment of all leads Be aware of ALL new leads, market developments and potential target buildings, current or future.
This will include (but not limited to) the following activities: Business District walkthroughs Initiating and attending networking events General up to date knowledge of MTU market within territory Attend various business and association functions within territory, including some evening events Convey building lead information efficiently to support personnel and ensure all order information is entered accurately and within 24 hours Complete all Access Agreement paperwork, providing the owner/operator with a scheduled installation which has been stipulated by engineering and Complete all paperwork and agreements accurately, legibly and thoroughly Maintain and demonstrate a current knowledge of Enterprise products, programming, promotional offers, technology and deployment specifications Provide exceptional customer service at all times Manage CRM systems, process, and quality of data Produce CRM output reports as requested by management Maintain updated sales funnel records, logging notes, contact information & activities Project a professional business manner and operate with a high degree of integrity Other duties as assigned What You Bring to the Table: Three to five years in an outside sales or customer service environment managing business accounts Account Management experience is required Sales experience in real-estate or telecommunications or related industries preferred Experience working with realtors and property management firms is also preferred Exceptional business acumen Strong written and verbal communication skills required, as this position is responsible for ensuring potential customers understand the features and benefits of all Astound fiber products and the pricing and promotional offers available Ability to work within Microsoft Office applications, such as Word, Excel, and Outlook Ability to work with and manage CRM systems Must be able to work independently with minimal supervision Excellent detail orientation and follow through skills Strong discretionary skills; this position will have access to information of a confidential nature Demonstrated expertise in leading successful sales and/or market development organizations in technology businesses Proven ability to coordinate across broad teams including marketing, operations, sales, and finance Proven ability to conduct complex contract negotiations Proven results in developing a channel and exceeding sales organizational objectives Understanding of fiber optic data and telecommunications solutions in CLEC business Possess a valid driver's license with a satisfactory driving record per the Company's Vehicle Driving Policy Education and Certifications: High school diploma or equivalent is required College degree in business, project management, or related field is preferred We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program
*Benefits listed above are for regular full-time position Base Salary: The ba se salary range for this position is $ 60,000
- $ 100,000 annually , plus opportunities for bonus, benefits and commission, if applicable.
The base pay range represents the low and high end of the hiring range for this job.
Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.
I BDM I- $60,000
- $75,000 annually BDM II- $75,000
- $85,000 annually BDM III- $85,000
- $100,000 annually Our Mission Statement:
* Take care of our customers
* Take care of each other
* Do what we say we are going to do
* Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered.
Discrimination of any kind has no place here.
We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law.
We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.5c143e31-5e48-4549-b638-05792d185386
We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.
At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.
Our commitment to excellence extends beyond infrastructure.
We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity.
Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.
We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys.
At Astound, we believe in creating astounding possibilities for everyone, everywhere.
A Day in the Life of the Business Development Manager I, II, or III: Opportunity to earn up to $135,000
- $230,000 a year (or more), with uncapped commissions! We offer a $60,000
- $100,00 base salary with a commission plan that allows you the freedom to exceed quota! (
*See total compensation details below the job description).
You will be representing a superior internet package and company that cares about you and our customers.
Astound is looking to hire a Business Development Manager (BDM)I, II, or III in the greater Boston, MA market, supporting Nationwide.
The BDM I, II, or III is primarily responsible for Negotiating Right of Entry Agreements and Bulk agreements with condominium associations, property managers, property owners and developers, allowing Astound the opportunity to deliver its residential high-speed internet, cable television and phone services to area MDUs (multiple dwelling units).
Account Management of existing bulk portfolio and negotiation of renewal agreements with current bulk customers.
Negotiate new Right of Entry Agreements and new Bulk agreements with condominium associations, property managers, property owners and developers Source leads for new build opportunities Build relationships with real estate developers and property management firms Manage projects throughout the negotiation cycle as well as support the efforts of the building relations and customer support teams throughout the retention cycle Implement successful strategies to drive expansion of "on-net" commercial buildings in existing and new markets Target, identify and develop strategic revenue-producing partnerships and alliances Evaluate and support business development opportunities identified by our Enterprise sales channel Develop market analysis and business case to support expansion opportunities Build relationships with strategic partners and organizations Work effectively with sales engineering/network deployment team to ensure timely review, assessment and deployment of all leads Be aware of ALL new leads, market developments and potential target buildings, current or future.
This will include (but not limited to) the following activities: Business District walkthroughs Initiating and attending networking events General up to date knowledge of MTU market within territory Attend various business and association functions within territory, including some evening events Convey building lead information efficiently to support personnel and ensure all order information is entered accurately and within 24 hours Complete all Access Agreement paperwork, providing the owner/operator with a scheduled installation which has been stipulated by engineering and Complete all paperwork and agreements accurately, legibly and thoroughly Maintain and demonstrate a current knowledge of Enterprise products, programming, promotional offers, technology and deployment specifications Provide exceptional customer service at all times Manage CRM systems, process, and quality of data Produce CRM output reports as requested by management Maintain updated sales funnel records, logging notes, contact information & activities Project a professional business manner and operate with a high degree of integrity Other duties as assigned What You Bring to the Table: Three to five years in an outside sales or customer service environment managing business accounts Account Management experience is required Sales experience in real-estate or telecommunications or related industries preferred Experience working with realtors and property management firms is also preferred Exceptional business acumen Strong written and verbal communication skills required, as this position is responsible for ensuring potential customers understand the features and benefits of all Astound fiber products and the pricing and promotional offers available Ability to work within Microsoft Office applications, such as Word, Excel, and Outlook Ability to work with and manage CRM systems Must be able to work independently with minimal supervision Excellent detail orientation and follow through skills Strong discretionary skills; this position will have access to information of a confidential nature Demonstrated expertise in leading successful sales and/or market development organizations in technology businesses Proven ability to coordinate across broad teams including marketing, operations, sales, and finance Proven ability to conduct complex contract negotiations Proven results in developing a channel and exceeding sales organizational objectives Understanding of fiber optic data and telecommunications solutions in CLEC business Possess a valid driver's license with a satisfactory driving record per the Company's Vehicle Driving Policy Education and Certifications: High school diploma or equivalent is required College degree in business, project management, or related field is preferred We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program
*Benefits listed above are for regular full-time position Base Salary: The ba se salary range for this position is $ 60,000
- $ 100,000 annually , plus opportunities for bonus, benefits and commission, if applicable.
The base pay range represents the low and high end of the hiring range for this job.
Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.
I BDM I- $60,000
- $75,000 annually BDM II- $75,000
- $85,000 annually BDM III- $85,000
- $100,000 annually Our Mission Statement:
* Take care of our customers
* Take care of each other
* Do what we say we are going to do
* Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered.
Discrimination of any kind has no place here.
We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law.
We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.5c143e31-5e48-4549-b638-05792d185386
Outside B2B Sales Executive - Facility Services Fort Myers, FL
Base salary of $60K-$65K plus uncapped commission with realistic OTE of $100K+.
City Wide Facility Solutions in Fort Myers, FL is seeking a true hunter who thrives on prospecting, building relationships, and closing new business.
This role is ideal for a sales professional who enjoys face-to-face selling, building a pipeline, and controlling their income through uncapped commissions.
This is not an inside sales role - this is a true outside B2B hunter position focused on winning net-new clients.
Why This Opportunity Stands Out
• Outside B2B sales role
• Full sales cycle ownership
• Established brand with strong market presence
• Exclusive sales territory
If you aggressively prospect for new business, sell with confidence and integrity, and value long-term client relationships, our team and bonus structure are ready for you.
What You Will Do
• Prospect, identify, and qualify potential clients
• Schedule appointments and conduct in-person meetings with business decision makers
• Understand prospective client needs and develop customized proposals
• Present solutions and close new business
• Continually build and manage a strong prospect pipeline
• Track activity and opportunities using CRM
• Manage projects sold to ensure completion of scope of work through independent contractors
• Maintain and manage your Hot 25 list within the CRM
• Conduct a minimum of 20 hours of prospecting each week
• Contribute to a positive and collaborative team environment
• Other duties as assigned by management
Requirements
• 3+ years of outside B2B sales experience (most recent role preferred in outside sales)
• Demonstrated track record of success (minimum 2 full calendar years of quota attainment, e.g., 105%+ of sales goals)
• Strong prospecting and territory development skills
• Experience closing short-cycle B2B sales
• Proficiency using CRM systems with strong organization and data entry skills
• Strong communication and presentation skills
• Ability to manage the full sales cycle from prospect to close
• Outgoing, dynamic personality with a competitive drive
• Ability to work effectively with operations and marketing teams
• Proficiency with Microsoft Office Preferred
• Sales training certifications such as Sandler, Dale Carnegie, President's Club recognition, or similar programs.
Compensation
This is a base salary + uncapped commission position with strong earning potential.
• Base salary: $60K-$65K
• Uncapped commission structure
• Realistic first-year OTE: $100K+
• Top performers exceed $120K+ annually
Benefits
• Uncapped commissions and bonuses
• Exclusive sales territory
• Paid vacation
• Medical benefits
• Matching 401(k)
• Paid on-the-job training
• Annual sales trips and awards (based on performance)
About City Wide Facility Solutions
City Wide Facility Solutions is a leader in the building maintenance industry with 90+ locations across the United States and Canada. Our mission is centered on serving others with excellence in everything we do.
Here you will find a high-energy work environment that balances high expectations with coaching, team support, and recognition for performance.
This opportunity is ideal for a motivated sales professional who wants to build a long-term career with a growing company and be rewarded for their performance.
We're looking for a Senior Account Executive (Business to Business) to join our Commercial Sales team! In this role you will be a solution seller by identifying opportunities to leverage TDS' full complement of solutions and technology offerings which encompass, hosted and premise-based VoIP solutions, managed services, and web security. You are a business-to-business sales professional and accountable for developing new business opportunities by cold calling and prospecting (door to door). You will focus on uncovering customer needs, understanding key business drivers, leveraging the latest technology, and delivering compelling TDS solutions to our prospects that meet their business needs in a timely manner.
Do you thrive on being out and about in your community and meeting new people? Are you motivated by the thrill of a sale? If so, then this position may be for you!
Location: The Business Account Executive will have a prospecting territory of the Madison, Janesville, or Brookfield, WI areas, and will report to our Middleton, WI sales office five days per week for those in the area, or in a hybrid fashion for those outside of the Madison area.
What does a day in the life of a Business Account Executive at TDS look like?
You'll start by gathering with your team to start out your day. There will be a brief team meeting, opportunity to share successes, challenges, and plans as well as learn and share best practices. While there are some scheduled Team's Meetings, such as trainings, or 1 on 1s with your manager, the majority of your time will be spent prospecting, developing opportunities and closing and processing sales while creating your activity plan in our CRM (Salesforce).
Senior Account Executives are targeted to make $97,830+ per year (Base + Commission)
What's in it for you?
- $2,000 sign-on bonus!
- Uncapped monthly commission (the sky is the limit!)
- Generous 6-month ramp-up period with supplemental income
- Reimbursement for your mileage in between appointments
- Discounted TDS services
- Full benefits package, including:
- Health, dental, vision, and life insurance beginning on day one of employment
- 401K program with excellent company match
- 3 weeks paid vacation, 2 weeks paid sick time, and company holidays
- Identify, contact and build relationships with prospective customers as well as existing customers through a combination of telephone and in-person cold calls, networking and referrals to obtain appointments.
- Leverage the TDS CRM system to develop prospecting and sales strategy that ensures high activity and effective closing ratios for new and existing customers.
- Maintain accurate and timely customer status and forecasting utilizing the CRM system for all new prospects and the existing strategic customer base.
- Write and submit accurate and timely new customer orders following the established sales process. The SR Account Executive will also manage/place moves, adds, changes and deletion orders (MACD) for their existing customer base.
- Conduct sales calls to determine customer needs, gain information, determine how TDS can help solve business challenges and effectively communicate TDS' value proposition to prospective customers and their existing customer base.
- Meet or exceed sales and revenue growth for new and existing customer base. Make regular contact with existing base, building that relationship and growing the revenue's from those accounts.
- Build and maintain relationships with contacts and lead sources.
- 3+ years sales experience.
- 2+ years cold calling experience.
- Must have and maintain a valid driver's license, insurance, and have access to reliable transportation.
- Proven ability to work in a fast paced, ever-changing, multi-system environment.
- Proven ability to manage a territory using technology, prioritization and time management skills.
- Track record of success in business-to-business sales.
- Access to a cell phone.
- Excellent verbal and written communications skills including the ability to convincingly persuade others as evidenced in personal interviews and via telephone.
- Ability to clearly and effectively set goals and then attain them as evidenced by a track record of setting goals, creating a work plan, establishing a reward, working diligently, measuring performance, adjusting as necessary and then accomplishing the goal.
- Ability to work independently as evidenced by identifying problems, gathering data, weighing the facts, consulting others as necessary, making decisions and effectively implementing the decision.
- Computer literacy (i.e., Excel, Word, email, Internet).
- Must maintain quota levels.
Benefits
We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!
Associates scheduled to work 20 or more hours per week have access to:
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Life Insurance
- 401(k) Plan
- Generous Vacation & Paid Sick Leave
- Seven Paid National Holidays & One Floating Holiday
- Paid Parental Leave (6 weeks after 12 months of employment)
- Adoption & Surrogacy Assistance
- Employee Assistance & Wellness Programs
Associates working 30 or more hours per week additionally have access to:
- Short-Term & Long-Term Disability
- TDS Service Discounts
- Education Assistance
- Paid Volunteer Time
In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here .
Who is TDS Telecom?
TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit to learn more!
At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Pay Transparency
The listed salary includes both base pay and potential earnings from meeting sales quotas. The final offer will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. With our uncapped commission incentives, you'll have unlimited earning potential!
Pay Range (Hr./Yr.): $87,000.00/Yr. - $141,300.00/Yr.
This is a part-time position scheduled to work 24 hours per week. Must have the ability to work evenings, weekends and holidays.
As part of the Missouri Botanical Garden's Contact Center team, the Membership and Contact Center Assistant plays a crucial role in welcoming guests and helping them plan their visit. This position is responsible for sharing visitor and membership information, promoting upcoming events and Garden membership, processing ticket sales and memberships, and responding to questions by phone and email in our Contact Center and in person at the Visitor Center.
Essential Duties and Responsibilities:- Provides members, visitors, and potential visitors with the most up-to-date information regarding Garden grounds, amenities, classes, and events on the phone, by email, and in person.
- Maintains a friendly and professional demeanor and resolves guest issues calmly while working in a dynamic environment. Directs inquiries that require escalation and reports on areas of ongoing concern appropriately.
- Processes ticketing and membership transactions. Locates and updates constituent records with correct contact information in the Tessitura CRM.
- Maintains a thorough understanding of all membership levels and employs sales techniques to successfully convert visitors to members, upgrades existing members to higher levels, and upsells additional items to match patron interests to offerings and to meet revenue goals.
- Accurately processes credit card and check transactions and completes financial protocols associated with opening and closing procedures.
- Assists with administrative tasks when in the Contact Center, including membership fulfillment, restocking supplies, and data cleanup projects as assigned.
- Works at the membership sales station at three annual festivals and certain special events.
- Adheres to all applicable safety standards and reports all accidents, injuries, and near-miss accidents immediately to supervisor and/or safety and security staff.
- Meets expected attendance guidelines.
- Follows and adheres to established policies and procedures, including but not limited to Employee Handbook, Garden Safety Guidelines and Department Policies.
- Behaves and communicates in a manner that promotes and fosters a culture of teamwork, cooperation, and respect within our division and throughout the Garden with all employees, supervisors, volunteers, and the public.
- Performs other duties as assigned.
- Minimum of one (1) year experience in a museum, box office, customer service, retail, or fundraising setting required.
- Proficient experience with a point-of-sale/ticketing system or CRM preferred. Experience with Tessitura, Freshdesk, or advance phone systems a plus.
- Scheduling flexibility that allows routinely working weekends, holidays, and some evenings required.
- Excellent communication and interpersonal skills; positive, energetic, and friendly demeanor. Capable of juggling many tasks and maintaining focus and a professional attitude while serving large numbers of callers and visitors.
- Ability to quickly compose clear and professional written responses to member and visitor emails.
- Must possess basic computer literacy and an adaptive and flexible attitude towards learning new technologies and troubleshooting in the event of technical errors.
- Willingness to work as part of a team required; proven ability to work collaboratively with internal team members for the purposes of achieving goals/objectives.
- Adheres to all health and safety policies/procedures.
- The Garden is committed to the safety and wellbeing of our employees, volunteers and guests. All staff are strongly encouraged to receive all vaccinations as recommended by your healthcare provider prior to hire date. The Garden reserves the right to require future proof of current vaccination status, based on local health department guidelines. When international travel is necessary for Garden business, staff must be able to obtain required travel clearances, driving permits, and vaccinations for all countries where travel is required.
- The requirements and duties listed are representative and not exhaustive of the knowledge, skill, and/or abilities required.
- Communication Listens to others and asks questions for clarification; Writes clearly and presents information accurately; Speaks professionally and responds well to questions; Supports positive visitor relations.
- Collaboration Demonstrates teamwork and promotes respect in the workplace; Engages in problem solving and group initiatives; Cooperates in implementing procedures and process improvements; Strives for positive visitor experiences.
- Accountability Demonstrates commitment to responsibilities and adaptable to changes; Effectively prioritizes, troubleshoots and takes appropriate actions; Follows policies and procedures, meets deadlines, quality, and safety standards; Strives to proactively address visitor and internal colleagues' concerns.
- Problem Solving Identifies and resolves problems; Includes supervisor before taking action as necessary; Recommends solutions, demonstrates creativity and resourcefulness; Exhibits sound and accurate judgment in decision making process; Includes appropriate people in making decisions.
- Stewardship Promotes and adheres to sustainability, safety and security protocols; Fosters a culture of respect, diversity and inclusion; Demonstrates effective and prudent use of Garden resources; Maximizes contributions during work hours.
- High School Diploma or GED required.
- Bachelor's degree in communications, non-profit management, or relevant field preferred.
- Basic computer literacy and proficient experience using Microsoft Office suite (Excel, Word, and Outlook) required.
- Experience with Tessitura or a CRM or point-of-sale system preferred.
- Experience with multi-line phone systems or Freshdesk shared email system a plus.
- Requires ability to answer and make a high volume of telephone calls and manage communication with members, donors, and volunteers.
- Ability to utilize computer keyboard (typing) and sit for extended periods of the work day.
- Must be able to lift and carry 20 pounds when transporting supplies and assisting constituents; occasional hands-on participation with event set-ups required.
- May be required to perform tasks at varying heights (i.e., step stool ladders, etc.).
- Ability to move up and down stairwells (multiple MBG buildings have stairs); move about facility frequently throughout work day; frequent standing, reaching and stooping - 25% or more of the workday may be spent standing on feet.
- Ability to drive in all conditions; members' events take place at all sites within the Garden's family of attractions.
- Must be able to work both indoors and outdoors.
- Divides time between an indoor office setting (shared work space requiring the ability to operate standard office equipment to include computer, copier, fax machines, and other equipment) and indoor front-facing Visitor Services desk.
- Ability to work outdoors in all weather conditions (i.e., humid conditions, temperatures over 100F as well as temperatures below 0F, in rain, snow and other inclement weather conditions as needed) during certain special events.
- Comfortable working in immediate proximity to general public and abiding by Garden safety protocols.
- Institutional Advancement Division staff and volunteers.
- Visitor Operations Division staff and volunteers.
- Garden members, donors, visitors, volunteers and vendors.
Supervisor: Supervisor, Contact Center