Odoo Crm Tutorial Jobs in Usa

About the Company

HSG Tech Inc. is an American Subsidiary of HSG Laser who is a fast-growing supplier in the global metal forming solution industry. We believe intelligent manufacturing changes future. Customers in 100+ countries have used and recognized our equipment and service. Please visit the web site for details about HSG: Function:

• Has overall responsibility for the strategic leadership and operational excellence of the service department.
• Builds scalable infrastructure, implements efficient processes, and fosters a culture of continuous improvement to support long-term customer relationships and business growth.
• Ensures the delivery of high-quality post-sale support through effective service request management, field service coordination, and customer satisfaction initiatives.

Primary Responsibilities:

Strategic Service Leadership

• Defines and execute a long-term vision for the service organization that aligns with company goals and customer expectations.
• Leads initiatives to improve service delivery, reduce equipment downtime, and enhance customer experience.
• Establish and monitor service performance metrics, driving accountability and operational excellence.

Service Operations Management

• Oversees the full lifecycle of service requests, ensuring timely, accurate, and professional resolution.
• Directs field service teams and technical support staff, optimizing scheduling, resource allocation, and responsiveness.
• Ensures compliance with warranty policies, service agreements, and industry regulations.

Customer Experience & Satisfaction

• Champions a customer-centric approach across all service functions.
• Implements feedback mechanisms, satisfaction surveys, and follow-up protocols to measure and improve service quality.
• Serves as a senior escalation point for complex service issues and high-value customer relationships.

Secondary Responsibilities:

Process & Infrastructure Development

• Designs and implements scalable service processes, workflows, and systems to support growth and efficiency.
• Builds infrastructure where gaps exist, creating structure in areas of ambiguity and evolving needs.
• Leads digital transformation efforts within the service department, including CRM and service management platforms.

Team Development & Leadership

• Recruits, trains, and mentors a high-performing service team, fostering technical expertise and leadership capabilities.
• Conducts performance evaluations, succession planning, and professional development initiatives.

Reporting & Analytics

• Delivers executive-level reporting on service performance, customer satisfaction, and operational trends.
• Uses data-driven insights to inform strategic decisions and continuous improvement efforts.

Cross-Functional Collaboration

• Partners with engineering, sales, and product teams to ensure service readiness for new product launches and customer feedback integration.
• Represents the service function in leadership meetings and strategic planning sessions.

Position Requirements:

Education & Experience

• Bachelor’s degree in Engineering, Business Administration, or related field desired.
• Minimum 10 years of experience in service operations, with at least 5 years in a senior leadership role within an OEM manufacturing or industrial environment as a Service Manager.
• Proven experience managing technical service teams and developing service infrastructure.

Skills & Competencies

• Strategic thinker with strong operational execution capabilities.
• Exceptional leadership, communication, and interpersonal skills.
• Proficiency in CRM, ERP, and service management platforms.
• Strong analytical skills and ability to interpret complex data sets.
• Deep understanding of machinery, industrial equipment, or technical service environments.

Other Requirements

• Ability to travel to customer sites, manufacturing facilities, and industry events as needed.
• Comfortable working in fast-paced, evolving environments and creating structure where ambiguity exists.
• Demonstrated resilience and adaptability in navigating change and leading through uncertainty.

HSG is committed to ensuring equal employment opportunities to all qualified persons without regard to race (including associated hairstyles), color, religion, sex, gender identity, sexual orientation, national origin, ancestry, citizenship status, age, marital status, genetic information, military status, unfavorable discharge from military service, order of protection status, pregnancy, arrest record, disability, or any other status protected by applicable law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. HSG participates in E-Verify and conducts pre-employment drug testing and background checks as part of our hiring process.

The American Board of Internal Medicine (ABIM) is currently seeking a Customer Relationship Advocate (CRA) to join its Customer Experience (CX) team. In this role, the CRA is responsible for managing high profile customer relationships through multi-channel interactions. The role requires providing complete and accurate information regarding certification in Internal Medicine, its Subspecialties, and the Maintenance of Certification (MOC) Program. The CRA must have the ability to comprehend and retain current and historical knowledge regarding ABIM’s multifaceted products and services. The CRA is a consummate professional, with the patience and skillfulness to guide examination candidates and diplomates through their individual training and recertification pathways, and be proficient in describing all aspects of ABIM products, services and programs.

Reporting to the Customer Experience (CX) Manager, the CRA is responsible for the following:

• Represent ABIM’s brand by interacting with high profile customers with respect, empathy, and diplomacy.
• Respond to complex multi-channel inquiries regarding ABIM, including policies, procedures, training requirements, registration, and exams. Meet customer needs through the efficient resolution of inquiries.
• Ensure customer information is current and accurate within the customer relationship management (CRM) system, and other customer tracking tools.
• Ensure appropriate and timely follow up to customers when additional information is requested by them.
• Process requests for customer-initiated transactions to complete MOC requirements.
• Manage outstanding case management work.
• Ensure all contacts are documented in the appropriate source application.
• Maintain relevant ABIM knowledge by participating in educational workshops and self-led learning.
• Assist with special projects and miscellaneous tasks, as needed.

The ideal candidate has an undergraduate degree, or equivalent professional background, with a minimum of 3+ years of experience in a customer-facing role, preferably within a high touch relationship-focused environment; experience in supporting or communicating with physicians is highly desirable.

The successful incumbent will have solid interpersonal and written communication skills, along with a consistent attention to detail and excellent organizational & time management abilities. They will also have a proven ability to explain information clearly and relate well to others, while maintaining a calm, professional demeanor. Expertise in handling sensitive issues with empathy, respect, diplomacy, and confidentiality is a must. Proficiency in MS Office; experience utilizing CRM functionality and supporting web-based portals, a plus.

This role is based in our offices at 510 Walnut Street, Philadelphia PA, with the ability to work remotely three days a week. Our technology and facility teams provide and support a seamless hybrid work environment for all employees.

* * *

At the American Board of Internal Medicine (ABIM), our team of unique and talented professionals, and the inspiring work they do, are essential to meeting the needs and expectations of ABIM’s diverse community of physicians.

ABIM is like no other workplace, and we are proud of it. We are committed to recognizing the importance of our people by investing in their lives through ongoing learning opportunities and exceptional total compensation & benefit offerings.

We look forward to learning more about your interest in joining our team. EOE

** THIS IS NOT A ROLE WITH FORCEBRANDS**

Account Manager – Foodservice Channel

A fast-growing, profitable, multi-channel DTC specialty food and wellness company is looking for an Account Manager to join its team. This company has evolved from a small market business into a modern e-commerce and omni-channel brand known for high-quality snacks, ingredients, and wellness products. This role will play a key part in expanding and strengthening relationships within the Foodservice channel.

The Role

The Account Manager will own and grow a portfolio of Foodservice customers, managing both existing relationships and strategic new opportunities. Rather than operating as a traditional outbound sales role, this position acts as a channel expert, responsible for developing strong partnerships, driving repeat business, and identifying opportunities to increase value across accounts. Working closely with leadership, the Account Manager will focus outreach efforts on the most strategic customer segments while maintaining strong margins and long-term account health.

What You’ll Do

• Own and manage a portfolio of Foodservice accounts with responsibility for growth, retention, and profitability
• Build strong relationships with customers while driving reorder cadence, upselling opportunities, and long-term loyalty
• Collaborate with Sales Leadership to refine channel strategy, customer segmentation, and whitespace opportunities
• Partner with cross-functional teams including Business Development, Finance, Operations, Merchandising, Customer Experience, and Food Safety to deliver seamless customer experiences
• Maintain accurate CRM documentation and share customer insights, trends, and opportunities with leadership
• Evaluate opportunities strategically, prioritizing high-margin and high-impact business
• Provide regular updates on account performance, pipeline activity, and potential blockers

What You’ll Bring

• 3–5 years of experience in account management, sales, or customer success, ideally within Foodservice, CPG, or a related industry
• Demonstrated success growing and retaining customer accounts while maintaining strong margins
• Strong business acumen with the ability to understand and interpret account-level P&Ls
• Excellent communication and relationship-building skills across multiple stakeholders
• Highly organized with experience using CRM systems and managing structured outreach workflows
• Solutions-oriented mindset with the ability to balance customer needs with company priorities
• Strategic thinker who thrives in fast-paced, high-growth environments
• Solid understanding of the Foodservice channel

Compensation & Benefits

• Base salary: $150,000–$160,000 + annual bonus
• Comprehensive benefits package including 401(k) with company match
• Paid parental leave
• Opportunity to join a profitable, high-growth business with a strong market presence

If you’re excited about building long-term partnerships and driving growth within the Foodservice channel, this could be a great opportunity to make a meaningful impact in a rapidly scaling company.

Ornare Houston is seeking an organized and service-oriented Showroom Consultant to support the daily operations of our luxury design showroom.

Ornare is an internationally recognized brand specializing in bespoke kitchens, closets, and custom interior systems, collaborating with leading architects, interior designers, and builders on high-end residential projects.

The Showroom Consultant plays a key role in ensuring a seamless and professional experience for clients, designers, and architects visiting the showroom while supporting the sales and design team with administrative and operational tasks.

KEY RESPONSIBILITIES

- Showroom Operations

• Manage daily showroom operations and ensure the space reflects Ornare’s luxury brand standards.
• Welcome and assist clients, interior designers, and architects visiting the showroom.
• Maintain organization of product samples, materials, and presentation areas.

- Administrative Support

• Schedule showroom appointments and coordinate meetings for the sales and design team.
• Assist with preparation of proposals, presentations, and project documentation.
• Maintain client records and support opportunity tracking in CRM systems.

- Client Experience

• Ensure a welcoming and professional environment for all showroom visitors.
• Assist in coordinating client consultations and design meetings.
• Provide general support throughout the client journey from introduction to project development.

- Event Coordination

• Support the planning and execution of designer events, product launches, and showroom presentations.
• Assist with logistics for networking events and industry gatherings hosted at the showroom.

- Marketing Support

• Assist with showroom marketing initiatives, social media updates, and event invitations.
• Coordinate communication with designers and clients regarding showroom activities.

QUALIFICATIONS

• 2–5 years experience in luxury retail, design showroom, hospitality, or administrative support
• Strong organizational and multitasking skills
• Excellent communication and client service skills
• Professional presentation and attention to detail
• Ability to work in a fast-paced design environment

- Preferred:

• Experience working in interior design, architecture, furniture, or luxury home products
• Familiarity with CRM or project tracking systems

- Compensation

• Competitive base salary + commission
• Opportunity to grow within a globally recognized luxury interiors brand

ABOUT ORNARE

Ornare is a global luxury brand specializing in custom kitchens, closets, and interior systems. With showrooms in major design capitals around the world, Ornare collaborates with leading designers and architects to deliver sophisticated solutions for luxury residences.

- Location

• Houston, Texas

About ForgeNow

ForgeNow is a workforce training organization dedicated to preparing students for careers in the skilled trades through accelerated, hands-on education. We are focused on equipping students with the technical skills, professional habits, and career readiness needed to succeed in high-demand industries.

Our training model is built to serve both students and employers. We combine practical instruction with a strong emphasis on safety, accountability, and workforce expectations so graduates are prepared to contribute from day one. By aligning our programs with employer needs and labor market demand, ForgeNow helps create real career pathways while supporting the industries that keep our communities running.

ForgeNow is in a period of growth and evolution, creating new opportunities for strong leaders to build systems, develop teams, and expand impact. We are mission-driven, performance-oriented, and committed to helping students change their lives through skilled trades careers.

Position Summary

ForgeNow is seeking a senior revenue leader to oversee and align the teams, systems, and strategies that drive student enrollment and top-line growth. This position will report directly to the CEO and President and will be responsible for building a high-performing, accountable revenue organization that integrates marketing, recruiting, business development, financial assistance, and community outreach into a single, coordinated function. 

The ideal candidate is both strategic and hands-on. They can set direction, build process, lead managers, hold teams accountable to metrics, and improve conversion at every stage of the student pipeline. This role will be critical in helping ForgeNow scale enrollment, improve efficiency, and strengthen relationships with employers, military-affiliated communities, and external partners. 

Reporting Structure

This role reports directly to the CEO and President and oversees the following functions:

• Civilian Recruiting
• Military Recruiting
• Community Engagement
• Marketing
• Business Development
• Financial Assistance 

Key Responsibilities:

Revenue Leadership

• Lead the overall revenue strategy for ForgeNow, with direct responsibility for enrollment growth and related revenue outcomes.
• Create alignment across marketing, recruiting, outreach, and business development so all teams are working toward shared goals.
• Build forecasting, reporting, and performance management systems for the full enrollment and revenue funnel.
• Develop and manage annual and quarterly enrollment targets, conversion goals, and revenue plans.

Recruiting Oversight

• Oversee inside and outside recruiting efforts to improve lead response, appointment setting, show rates, enrollment conversion, and start rates.
• Establish clear standards for recruiting performance, follow-up cadence, pipeline management, and student experience.
• Partner with military and civilian recruiting leaders to ensure segment-specific strategies are effective and scalable.
• Review staffing structure, territory design, and workload allocation to maximize output and accountability.

Marketing and Lead Generation

• Partner closely with the marketing team to ensure campaigns produce qualified leads that convert to enrolled students.
• Evaluate lead source performance, cost per lead, cost per start, and return on marketing spend.
• Help shape messaging, targeting, and campaign priorities based on recruiting outcomes and market demand.
• Ensure marketing and recruiting operate as one coordinated revenue system rather than separate departments.

Community Partnerships and Business Development

• Oversee community partner strategy to expand awareness, referral partnerships, and local influence.
• Lead business development efforts that support employer relationships, workforce partnerships, and other enrollment-driving opportunities.
• Build strong external partnerships that enhance ForgeNow’s brand, credibility, and student pipeline.

Financial Assistance and Enrollment Support

• Oversee the financial assistance function to ensure students receive timely, accurate guidance that supports enrollment conversion and persistence.
• Improve coordination between recruiting and financial assistance so prospective students move efficiently through the enrollment process.
• Monitor bottlenecks that cause student drop-off prior to start.

Team Leadership and Culture

• Lead, coach, and develop department heads and frontline managers across all assigned functions.
• Establish a culture of accountability, urgency, professionalism, and student-centered service.
• Create scorecards and KPIs for each team and conduct regular performance reviews tied to measurable outcomes.
• Identify hiring needs, organizational gaps, and training opportunities within the revenue organization.

Operational Excellence

• Standardize CRM usage, reporting, and funnel visibility across all revenue-related teams.
• Use data to identify breakdowns in lead flow, recruiting performance, financial aid completion, and partner conversion.
• Recommend structural, staffing, and process improvements that support scale.
• Partner with executive leadership on strategic planning, market expansion, and growth initiatives.

Key Performance Indicators

This role may be measured on:

• Revenue growth
• Cost Per Acquisition
• Community partner referral volume
• Business development contribution to starts

Qualifications

• 7+ years of leadership experience in sales, marketing, revenue operations, or growth leadership
• Experience managing multiple functions under a single revenue umbrella
• Strong background in KPI management, forecasting, funnel conversion, and team accountability
• Experience leading managers and building performance-driven teams
• Ability to operate strategically while also driving day-to-day execution
• CRM and reporting fluency required
• B2C or B2B sales

Preferred Background

• Familiarity with military-affiliated recruiting, community-based outreach, and employer partnerships
• Experience aligning marketing and sales into one measurable revenue function

Pricing Manager

Virginia Transformer Corp

Location: Roanoke, VA

On the heels of achieving 3X growth, Virginia Transformer is hiring to do it again!

We’re strategically building our team for the next 3X growth cycle — a phase that is both intense and incredibly rewarding. We’re highly selective about who joins us, because this journey isn’t for everyone.

If you have the drive, grit, and expertise to perform at a high level — and you want to grow your career 3X alongside the Company’s growth — we’d love to talk.

Apply below and let’s start the conversation.

Who We Are

Virginia Transformer is the largestU.S.-owned producer of power transformers in North America, and we’ve been able to grow the past 50-plus years through an unwavering focus on delivering for our customers. We’re more than 5,800 people strong and are known throughout the industry for being an engineering company that makes premium quality transformers in the shortest lead times.

As a privately held, organically growing company, we thrive on nimbleness, innovation, and tenacity.

Join Our Team

If you love the thrill of securing the U.S. electric grid, enabling all manufacturing in the country, and the energy of a fast-moving train — this is the place for you. We train hard, grow together, and lead with purpose. Every transformer we build is custom, every challenge unique, and every team member essential.

We’re looking for those ready to lead, fueled by commitment, and driven by impact. We are growing so fast that all our available roles are not yet posted, so let us know if you are interested and we will follow-up.

Position Summary

Virginia Transformer Corp, a leading manufacturer of power transformers and electrical infrastructure solutions, is seeking a Pricing Manager to lead pricing strategy, quotation governance, and margin optimization across the organization.

This role will work closely with sales, engineering, finance, supply chain, and operations to ensure competitive and profitable pricing for transformer products and services. The Pricing Manager will play a key role in supporting the company’s growth by developing data-driven pricing strategies, improving quote accuracy, and enhancing commercial decision-making across utility, renewable energy, industrial, and EPC markets.

Key Responsibilities

Pricing Strategy & Governance

• Develop and implement pricing strategies that support revenue growth, margin optimization, and market competitiveness.
• Establish and maintain pricing policies, guidelines, and approval structures.
• Evaluate market conditions, competitor pricing, and industry trends to inform pricing decisions.

Quote & Proposal Support

• Partner with sales and inside sales teams to develop pricing for transformer bids, RFQs, and large project proposals.
• Review and approve pricing for major opportunities to ensure alignment with profitability targets.
• Ensure pricing structures reflect technical complexity, manufacturing costs, lead times, and project risks.

Cost & Margin Analysis

• Work closely with engineering, operations, and supply chain to analyze product cost structures.
• Conduct margin analysis across product lines, customer segments, and markets.
• Identify opportunities to improve pricing discipline and overall profitability.

Market Intelligence

• Monitor industry trends within power transformers, utilities, EPC projects, renewable energy, and industrial power markets.
• Benchmark company pricing against competitors and market dynamics.
• Provide insights and recommendations to sales leadership and executive management.

Process Improvement & Tools

• Improve pricing processes and workflows to increase speed, accuracy, and transparency in quoting.
• Support the development and maintenance of pricing tools, cost models, and CRM systems.
• Help standardize pricing methodologies across product lines and customer segments.

Cross-Functional Collaboration

• Work closely with sales leadership, finance, engineering, and operations to align pricing decisions with company objectives.
• Support negotiations on large or strategic customer opportunities.
• Provide pricing guidance for long-term contracts, framework agreements, and strategic partnerships.

Qualifications

Education

Bachelor’s degree in Business, Finance, Engineering, Economics, or related field required.

MBA or advanced degree preferred.

Experience

• 7–12 years of experience in pricing, commercial finance, sales operations, or strategic pricing.
• Experience in manufacturing, electrical equipment, power infrastructure, utilities, or industrial markets strongly preferred.
• Familiarity with complex engineered products and project-based pricing environments.

Skills & Competencies

• Strong analytical and financial modeling skills
• Ability to interpret technical product specifications and manufacturing cost structures
• Excellent collaboration and stakeholder management abilities
• Experience working with RFQs, bids, and large project proposals
• Strong communication and negotiation support skills
• Proficiency in Excel, ERP systems, and CRM tools

What We Offer

• Opportunity to work with a leading manufacturer in the power infrastructure sector
• Competitive compensation and benefits
• Relocation assistance offered, if relocating
• A collaborative environment with strong cross-functional engagement
• The opportunity to influence pricing strategy and commercial performance

About Virginia Transformer Corp

Virginia Transformer Corp is one of North America’s leading manufacturers of power transformers and electrical infrastructure solutions, serving utilities, renewable energy developers, data centers, and industrial customers. With decades of expertise and a commitment to innovation, the company provides critical equipment that powers modern energy systems and infrastructure.

Must be based in Miami, FL and available to work on-site 3X per week.

We Are Lucky Strike Entertainment.

Bowling, Arcade, Family Entertainment Centers. One company. Twelve brands. A career built around unforgettable experiences. Hospitality at our core; we put people first by creating meaningful connections and delivering memorable experiences to every guest, every time.

The Senior Vice President of Revenue Management & Pricing will lead the development and execution of enterprise pricing and revenue optimization strategies across the organization’s portfolio of entertainment venues. This executive will be responsible for driving sustainable revenue growth and margin expansion through dynamic pricing, advanced analytics, and AI-powered pricing solutions that respond to real-time demand signals.

This role will oversee revenue management, pricing strategy, commercial analytics, and pricing technology to ensure the organization maximizes yield across dayparts, seasonal demand, and customer segments. The SVP will partner closely with Marketing, Finance, Operations, and Technology to build a sophisticated pricing ecosystem that leverages automation, machine learning, and predictive analytics to continuously optimize performance while delivering strong customer value and engagement.

What You’ll Do

Strategic Revenue & Pricing Leadership

• Design and implement a comprehensive revenue management and pricing strategy aligned with company goals for revenue growth, margin optimization, and guest value perception.
• Lead the evolution from static pricing to dynamic, demand-based pricing models that consider factors such as daypart, demand elasticity, seasonality, location performance, and customer segmentation.
• Establish pricing governance frameworks to guide promotional strategy, discount structures, and enterprise pricing policies.
• Develop testing and experimentation frameworks to continuously refine pricing strategies through data-driven insights.

AI-Driven Pricing & Technology Innovation

• Lead the implementation and optimization of AI-powered pricing solutions that leverage machine learning, predictive modeling, and real-time demand signals.
• Evaluate and deploy pricing technology platforms capable of automated price adjustments based on utilization, booking velocity, weather, competitive data, and historical trends.
• Partner with Product and Technology teams to integrate AI pricing capabilities with POS systems, reservation platforms, CRM systems, and loyalty platforms.
• Champion a data-first culture by embedding automation and advanced analytics into everyday pricing and revenue decisions.
• Ensure pricing systems are scalable, automated, and capable of adapting to rapidly changing demand conditions across all locations.

Analytics & Revenue Optimization

• Build and oversee advanced pricing models using statistical forecasting, machine learning, and predictive analytics.
• Monitor pricing performance against key metrics including revenue per location, yield per lane or experience, utilization rates, contribution margin, and customer lifetime value.
• Conduct competitive and market pricing analysis to ensure optimal positioning across markets.
• Partner with FP&A to forecast the financial impact of pricing strategies and track performance against revenue and margin targets.
• Lead commercial analytics initiatives to uncover insights across pricing, promotions, guest behavior, and market demand patterns.

Loyalty & Customer Value Programs

• Collaborate with Marketing and Customer Experience teams to align loyalty strategy with revenue management and pricing initiatives.
• Leverage loyalty and guest data to inform personalized pricing strategies, promotions, and targeted offers.
• Analyze loyalty program performance and customer engagement trends to improve retention, visitation frequency, and lifetime value.
• Integrate loyalty insights into dynamic pricing models to deliver value while maximizing revenue.

Operational Execution

• Partner with regional and location leadership to ensure pricing strategies are practical, executable, and aligned with local market dynamics.
• Ensure pricing strategies can be seamlessly deployed across all locations through centralized systems and automation.
• Establish operational processes for pricing updates, approvals, and exception management.
• Support field teams with clear communication, training, and tools to ensure consistent pricing execution.

Cross-Functional Collaboration

• Work closely with Marketing to align promotional strategies, campaigns, and offers with enterprise pricing strategy.
• Partner with Operations to ensure pricing models align with operational realities and guest experience expectations.
• Collaborate with Technology and Product teams on system requirements for pricing automation, forecasting tools, and advanced analytics.
• Provide executive leadership with insights on pricing trends, market conditions, and revenue optimization opportunities.

Leadership & Team Development

• Build and lead a high-performing team focused on revenue management, pricing strategy, and commercial analytics.
• Develop internal capabilities in advanced analytics, pricing science, and AI-enabled revenue optimization.
• Foster a culture of innovation, experimentation, and data-driven decision making across the organization.

What You’ll Bring

• 10+ years of experience in revenue management, pricing strategy, or commercial analytics roles within multi-location, consumer-facing industries such as hospitality, entertainment, travel, retail, or leisure.
• Proven track record designing and scaling dynamic pricing strategies across large multi-unit environments.
• Experience implementing AI-driven pricing platforms, predictive analytics tools, or automated revenue management systems.
• Strong analytical expertise in pricing optimization, demand forecasting, elasticity modeling, and customer segmentation.
• Demonstrated leadership experience building and managing high-performing teams.
• Ability to influence senior executives and collaborate cross-functionally with operations, finance, marketing, and technology leaders.
• Experience integrating pricing systems with POS platforms, CRM systems, loyalty platforms, and enterprise analytics tools.

Key Metrics of Success

• Revenue growth and margin expansion driven by pricing and revenue management strategies.
• Increased yield per location across peak and off-peak demand periods.
• Improved utilization through demand-based and AI-driven pricing optimization.
• Higher customer retention and engagement through personalized value-based pricing.
• Seamless deployment of pricing updates across all locations with minimal operational disruption.
• Development of a scalable, automated pricing infrastructure powered by advanced analytics and AI.

What You’ll Get

At Lucky Strike Entertainment, we’re committed to supporting your well-being both on and off the job. Here's a peek at some of the benefits available to our Corporate associates:

• Medical, Dental, Vision plans to select from based on your needs
• Wellness resources to help you along your wellness journey
• 401(K) Retirement Plans
• Employee Stock Purchase Program
• Employee Assistance Program (EAP)
• Vacation and Holidays
• Perks! Bowling, Boomer's, and Waterpark discounts, Retail discounts, Event discounts and more!

Director of Customer Service & Call Center Operations

The Director of Customer Service & Call Center Operations is a senior leader responsible for building and leading a high-performing, culturally competent contact center serving a predominantly Asian senior Medicare population within a fully delegated, full-risk PCP IPA / MSO environment.

This role oversees patient, provider, and broker service experience while driving operational excellence, team development, and value-based care outcomes.

Key Responsibilities

Patient & Partner Experience Leadership

• Champion a patient-first, culturally aligned service model for Asian elderly patients and caregivers
• Ensure high standards for empathy, clarity, first-call resolution, and timely access to care
• Oversee service delivery for patients, PCP practices, specialists, and broker partners
• Translate feedback and complaints into measurable service improvements

People Leadership & Culture

• Lead, coach, and develop managers and frontline customer service teams
• Foster a respectful, accountable, and service-driven culture
• Oversee onboarding and training focused on Medicare Advantage, cultural sensitivity, and service excellence

Operations & Performance Management

• Oversee daily contact center operations (phone, digital, portal)
• Manage KPIs including CSAT, NPS, FCR, ASA, abandonment rate, and quality scores
• Optimize staffing, workforce planning, and seasonal readiness (AEP/OEP)
• Use data and dashboards to drive continuous improvement

Value-Based Care & Clinical Partnership

• Align contact center workflows with care gap closure, AWVs, preventive screenings, and post-discharge outreach
• Partner with Clinical, Quality, and Care Management teams to improve outcomes and member retention

Compliance & Systems

• Ensure compliance with HIPAA, CMS, and Medicare Advantage regulations
• Partner with IT to optimize telephony, CRM, and contact center technologies

Qualifications

Required:

• Bachelor’s degree in Healthcare Administration, Business, or related field preferred
• 7+ years of healthcare customer service or call center leadership experience
• Experience in Medicare Advantage, managed care, IPA/MSO, ACO, or value-based care environments
• Proven success leading large frontline service teams
• Bilingual in English and at least one Asian language (e.g., Korean, Chinese, Vietnamese, or Tagalog) – Required
• Strong understanding of culturally competent service for senior populations

Preferred:

• Experience serving Asian or immigrant senior populations
• Familiarity with EMR, CRM, and workforce management systems
• Lean, Six Sigma, or Service Excellence training

Success Measures

• Improved patient, provider, and broker satisfaction
• Reduced escalations and complaints
• Improved access metrics and first-contact resolution
• Strong employee engagement and retention

AMM BENEFITS

When you join AMM, you’re not just getting a job—you’re getting a benefits package that puts YOU first:

• Health Coverage You Can Count On: Full employer-paid HMO and the option for a flexible PPO plan.
• Wellness Made Affordable: Discounted vision and dental premiums to help keep you healthy from head to toe.
• Smart Spending: FSAs to manage healthcare and dependent care costs, plus a 401(k) to secure your future.
• Work-Life Balance: Generous PTO, 40 hours of sick pay, and 13 paid holidays to enjoy life outside of work.
• Career Development: Tuition reimbursement to support your education and growth.
• Team Fun: Paid company outings and lunches because we work hard, but we also know how to have fun!

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Role Overview

Lead daily office operations and core HR functions. Support leadership, staff, and clients in a small team environment. Manage details and deadlines and shift priorities throughout the day.

Key Responsibilities

• Post and manage job openings.
• Coordinate onboarding and offboarding.
• Serve as primary contact with the PEO.
• Administer paid time off tracking and reporting.
• Track bimonthly payroll inputs and reviews.
• Review and organize client contracts.
• Manage one office staff member.
• Oversee one corporate headquarters location.
• Order office supplies, laptops, and equipment.
• Maintain asset inventory.
• Perform basic accounting in QBO.
• Prepare and update project profitability sheets.
• Request and track certificates of insurance for clients.
• Manage the CRM containing client and contract data.
• Maintain employee records and HR documentation.
• Support leadership with administrative tasks.

Required Skills and Experience

• Prior Office Manager or HR Manager experience.
• Experience working with a PEO.
• Payroll and PTO administration experience.
• QuickBooks Online experience.
• Contract review and document management experience.
• Strong organization and time management skills.
• Ability to manage multiple priorities at once.
• Experience working in a small team environment.
• Strong written and verbal communication skills.
• High attention to detail.
• Discretion with confidential information.

Preferred Background

• Professional services or consulting firm experience.
• Experience supporting executives.
• CRM administration experience.

Work Style Expectations

• You take ownership.
• You stay organized.
• You follow through.
• You adapt as priorities shift.
• You support a growing firm.

Executive Search Consultant

Life Sciences | Biotech & Pharmaceutical Industry

Location: Suburban Philadelphia/Boston (Hybrid)

Help Shape the Leadership of the Biotech Industry

The Higgins Group is a boutique executive search and leadership advisory firm specializing in the life sciences industry. For more than 28 years, we have partnered with biotechnology and pharmaceutical companies to recruit the senior leaders responsible for developing life-changing medicines.

We focus on C-level and senior R&D leadership roles across the drug development continuum from discovery through commercialization. Our work sits at the intersection of science, leadership, and strategy, helping innovative companies identify the leaders who will shape their future.

Because of the long-term relationships we build with our clients, most of our work comes from repeat business and referrals.

We are seeking an Executive Search Consultant who is intellectually curious about people, science, and leadership and who enjoys building relationships with some of the most accomplished professionals in the life sciences industry.

Key Responsibilities

• Identify and engage with senior leaders across biotechnology and pharmaceutical organizations

• Conduct interviews to assess leadership capabilities, scientific expertise, and cultural fit

• Develop candidate pipelines for both current searches and future leadership opportunities

• Present candidate insights and recommendations to the client partner and search team

• Develop a working understanding of the drug development process from discovery through commercialization

• Track hiring trends, venture funding activity, and leadership movements across the life sciences industry

• Provide thoughtful market feedback and candidate insights to clients

• Craft thoughtful outreach to engage executives who may not be actively exploring opportunities

• Maintain candidate intelligence within our CRM system (Invenias)

• Partner closely with client partners and colleagues to deliver exceptional search outcomes

• Participate in client update meetings and search strategy discussions

• Represent the firm at life sciences conferences and industry networking events

Who Thrives Here

Our best consultants combine intellectual curiosity, strong interpersonal skills, and a commitment to excellence.

You may thrive in this role if you:

• Enjoy learning about complex scientific and business topics

• Are energized by conversations with highly accomplished professionals

• Have strong instincts for people, leadership, and organizational dynamics

• Take pride in high-quality work and attention to detail

• Value long-term relationships over transactional interactions

Qualifications

Required

• Bachelor’s degree

• Exceptional written and verbal communication skills

• Strong analytical thinking and organizational ability

• Ability to manage multiple priorities with professionalism and sound judgment

Helpful but not required

• Background in life sciences, consulting, research, or recruiting

• Advanced degree (PhD, MD, MBA, or similar)

• Experience with CRM systems such as Invenias or Salesforce

• Familiarity with EOS (Entrepreneurial Operating System)

Our Culture

Our firm operates around a few simple principles:

• No jerks allowed. Be humble, kind, transparent, and open-minded. Trust in, and earn the trust of others, both internally and externally.

• Work smart. Achieve excellence. Take pride in becoming an expert in your role (and beyond). Grow your skills and knowledge proactively. Set the bar high and sweat the details.

• Be a great teammate. No drama – be positive, enthusiastic, and fun to work with. Offer help before it’s asked for. Give credit and accept responsibility.

• Care at an exceptional level. Find meaning in your work and take an active ownership in keeping The Higgins Group great. Strive to build clients for life.

• Be positively proactive. Always be curious. Don’t dwell on problems; seek solutions. Take initiative and act with every urgency. Value results over activity.

If integrity, intellectual curiosity, and a passion for excellence define you, you will find your people here.

Benefits

• Collaborative, supportive team culture

• Hybrid work flexibility

• Unlimited PTO plus observed holidays

• Office shutdown between Christmas and New Year’s

• Health, dental, and disability insurance

• 401(k)

How to Apply

Please submit your resume and a personalized cover letter explaining why this opportunity interests you. Applications without a cover letter will not be considered.

The Higgins Group is an equal opportunity employer committed to building a diverse and inclusive workplace.