Odoo Crm Training Jobs in Usa

Alloy Personal Training is looking for its Director of Training / General Manager to join their team!

They are seeking a highly motivated individual with proven sales experience and engaging interpersonal skills to deliver industry-leading results.

Compensation: $60,000- $65,000 + Bonuses (OTE $80k+)

YOU WILL THRIVE AT ALLOY.

The Director of Training role is instrumental driving sales, ongoing membership retention, and team development.

As the Director of Training, you'll spend approximately 10 hours a week conducting small group personal training sessions (up to 6 clients) in the studio. The rest of the hours will be focused on growing the membership by following up on leads, community networking and engagement, retention, client satisfaction and support, and staff training.

Unlike many other opportunities, you'll have direct perks that compensate you based on studio performance.

Key Responsibilities

• Critical sales role during ramp-up of the studio with the goal being 130-150 members and then ongoing sales and retention to maintain that membership level.
• Vital role in creating an Alloy community where we are "Stronger Together"
• Deliver premium client engagement; InBody assessments, goal setting, relationship based client model to build an Alloy community of support and accountability
• Oversee staff scheduling according to operational requirements and in alignment with payroll budgets
• Ensure studio is training, coaching and supervising the staff in accomplishing daily tasks and maximizing new memberships and retention, including conducting weekly meetings with staff
• Monitor and mentor staff performance to optimize service delivery and adhere to company policies and procedures
• Generate goals and objectives to maximize member and employee satisfaction, support member and employee retention, and grow memberships
• Facilitate strong communication lines between the studio and franchise owner
• Critically assess situations to solve challenges that impact studio profitability and member satisfaction
• Supervise that studio payroll is completed timely, accurately and in compliance with company policies and procedures
• Other duties as assigned

Core Requirements

• 3 - 5 years of management and fitness sales experience, highly preferred.
• Must hold a Nationally Recognized Personal Training Certification (e.g., NASM, ACE, ACSM, NSCA, CSCS, ISSA, NCCPT, NCSF, NESTA) OR a B.A. in Kinesiology or Exercise Science
• Experience managing in a stand-alone, high-end fitness club
• Experience in applicable fitness sales
• Leadership and development of a Personal Training team
• Desire to help others achieve their health and wellness goals
• Proficient consultation skills
• Proven leadership in an educational, fitness or professional setting
• Ability to hire, direct, coach, train, motivate and evaluate staff
• Excellent communication, time management and organizational skills
• Financial, business and human resource management acumen
• Computer literacy; experience with Mindbody, Trainerize, and/or GoHighLevel a plus
• Morning, evening and weekend hours are required

Job Summary

Are you school-based staff, and ready for a change-of-pace? Are you a counselor, social worker, restorative educator, classroom teacher, or administrator with a passion for youth and behavioral health? OR are you a public health professional, with a background in behavioral health and substance use, that has a passion for youth and school-based implementation? Then this role may be for you!

A full-time Training Lead position is available in the MGH Center for School Behavioral Health (CSBH) located within the MGH Psychiatry Department. Under the supervision of the Project Manager, the Training Lead will be responsible for management and oversight for all training and technical assistance projects and activity being conducted by Randi Schuster, PhD, Founding Director of the Center for School Behavioral Health, focused on community-based approaches to address adolescent substance use and its relationship with psychosocial, cognitive, and academic functioning.

The Training Lead will be principally in charge of managing the training and technical assistance of a drug education curriculum developed under the direction of Dr. Schuster in collaboration with the Massachusetts Department of Public Health, as well as potentially other programs as they arise. They will be responsible for coordination and training of school-based intervention facilitators; arrangement of logistics for training days and events; innovation related to training activities; communication and coordination with project and program team members; creation, management and QA of databases and reports for all training related activities. They will report directly to the Project Manager.

Principal Duties and Responsibilities

• Overall implementation and daily management of school- and community-based training in iDECIDE, a drug education and diversion program
• Maintain and update learning management system database; perform audits, including quality control and assurance of all LMS data
• Responsible for primary day-to-day training duties for the iDECIDE program, serving as a central resource for all training related issues, including providing website maintenance, liaising with development for curriculum updates, managing the Learning Management System, and utilizing feedback from trainings to help inform on necessary changes to the materials and the training itself
• Bolsters the infrastructure to support the development and implementation of various technical assistance activities, including (but not limited to) office hours, coaching, learning collaboratives, and implementation site visits
• Maintains monthly budget reports, tracks expenditures, and forecasting for all training related costs
• Schedules regular statewide trainings in the Boston area, Central, and Western Massachusetts.
• Supports national expansion and training efforts led by the Project Manager
• Supports supervision and delegation of work relating to training and technical assistance to Training Coordinators, directed by Project Manager
• Other duties as assigned

Qualifications

• BA/BS required
• Working knowledge of the secondary educational system and structure, particularly in Massachusetts, is desired but not strictly necessary
• Passion for supporting youth with mental/behavioral health concerns
• Multi-lingual preferred
• Diverse identities and lived experience preferred

Skills and Competencies Required

• Well-organized, self-motivated, and attentive to detail
• Able to multi-task, problem-solve, and manage time/workload with minimal supervision
• Excellent communication skills, to effectively communicate with a multidisciplinary team and key stakeholders (school, community agencies, and local/state government)
• Excellent public speaking abilities, including an ability to have a conversational and engaging approach in front of large audiences, while always maintaining professionalism
• Able to work independently and interact with clients and colleagues at all levels of the institution
• Strong problem solving and process management skills
• Able to use data to inform program improvements. The Training Lead should be proficient in using administrative software (Excel, Word, PowerPoint). The Training Lead will also be responsible for learning any new Learning Management Systems and Customer Relationship Manager (CRM) systems used for the program

Pay Range

$63,648.00 - $90,750.40/Annual

Ready to start a rewarding career in healthcare?

At Indigo Dental Staffing, we connect you with top dental practices across South Carolina. Picture yourself in a clean, professional environment, wearing stylish scrubs, helping patients feel confident about their smiles, and building a career you’ll be proud of.

No experience or certification required! Enjoy great pay, hands-on training, and a flexible weekday schedule (Monday–Friday, 9–5).

The Role

We’re hiring friendly, motivated Dental Assistants to join local dental offices near you. You’ll support clinical teams, assist with patient care, and help create a positive experience for every patient. Whether you’re new to the field or already have experience, we’ll help you grow and thrive. No experience necessary to apply, but pay increases based on your experience level.

Why Indigo?

• No Experience? No Problem! Training available.
• Career Growth: Work with top dental offices.
• Flexible Hours: Full-time or part-time options.
• Perfect Match: We place you in an office that fits your vibe.

What You’ll Do

• Assist dentists during procedures.
• Prep and clean treatment rooms.
• Take X-rays (training available).
• Record and update patient information.
• Sterilize tools and maintain a clean workspace.
• Support front-desk check-in and scheduling.
• Share post-treatment care tips with patients.
• Follow OSHA, HIPAA, and safety guidelines.

What You’ll Get

Benefits:

• Medical Insurance
• Dental Insurance
• Vision
• 401k
• 9-5, M-F schedule

Compensation:

• Hourly, $18-$25 starting pay

What You Need

• High school diploma or GED.
• Great communication and teamwork skills.
• Reliability and a willingness to learn.
• Background check and valid driver’s license.
• Authorization to work in the U.S.

Bonus Skills (Not Required)

• Dental Assisting Certification.
• Bilingual (Spanish/English).

Ready to Get Started?

Your new career in healthcare is just a click away. Step into a bright, professional office where every day you make a difference helping patients smile and growing your own skills and confidence along the way. Apply now and start your journey toward a fulfilling dental career!

Powered by JazzHR

Compensation details: 18-25 Hourly Wage

PI64bbc25ef65a-37344-39962223

A community based Senior Skills Trainer for our Personal Care Attendant Program. The Skills Trainer will educate consumers on how to successfully manage their consumer-directed hands-on care. The Senior Skills Trainer will also be primarily responsible for other skills training department wide tasks and processes.

• Bilingual English preferred in any languages

• Full time position, 35 hours a week

• Monday - Friday, 8:30 am to 4:30pm

• Travel required, cover a 60 mile radius of your home address

• Must have a valid driver's license

• Must have reliable vehicle to travel throughout assigned service area

• Mileage reimbursement

• 2 day orientation in Stoughton in person

• Follow-up on assigned functional skills training in a timely manner as determined by contract.
• Assess consumers and/or surrogate ability to manage PCA services.
• Train consumers and/or surrogates the skills needed to manage their PCA program as outlined in the Mass Health Service Agreement and according to the Personal Care Management (PCM) Contract.
• Maintain confidentiality in all consumer related issues.
• Attend in-service, supervision and staff development meetings when requested by Supervisor or Manager.
• Demonstrate a working knowledge of program policies and procedures and Mass Health regulations.
• Demonstrate a commitment to the Independent Living philosophy of consumer control.
• Must report all suspected incidents of consumer sexual/physical abuse and neglect to the Disabled Person Protection Commission (DPPC).
• Work within company policies and in accordance with the PCM Contract in order to complete and track for receipt of required documentation within required timelines.
  • Assigned referrals and intake documentation
  • Service Agreements and Assessments for re-evaluations
  • Supportive documentation for intakes and re-evaluations as needed
  • Return all phone calls from surrogates and consumers within 72 business hours
• Work within policies to complete and submit internal requirements:
  • Progress Notes
  • Dayforce, Outlook Schedule
  • Mileage and Expense Forms
  • Return all required email communications within 48 business hours.
  • Follow up with Supervisor and/or Program Assistant on requests for skills training and tracking reports:

• Non-billing, overbilling and ineligible consumers
• Provide training and ongoing support for EVV
• Major problems requiring skills training
• Consumer status updates
• Intake, Quarterly and Annual Reviews
• Perform other duties as assigned by the Skills Trainer Supervisor

• Experience providing services for people with disabilities and knowledge of PCA programs is preferred.
• Experience or education in teaching or counseling is helpful.
• Knowledge of community resources and social service systems is beneficial.
• Excellent communication, organizational, and writing skills.
• Basic computer skills in Microsoft Office/Outlook and the ability to navigate databases.
• Specialized training provided as needed.

• Bachelor’s Degree preferred; GED or High School Diploma required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit, stand, walk, use hands to finger, handle or feel; and reach with hands and arms.

Travel is required for this position. Must have a valid driver’s license and reliable vehicle to travel within assigned service area.

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience.

• Sign on bonus
• Work/Life Balance
• Paid time off - 25 days per year for full time staff
• 14 paid Holidays
• Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA
• Basic Life, Short Term and Long-Term Disability
• On-site gym (Stoughton Location) and wellness initiatives
• Annual Reviews with merit-based increases
• Employee Recognition Program
• Financial Wellness - 403(b) Retirement Plan with matching
• Continuing Education, Training and Advancement opportunities

Work Authorization/Security Clearance

All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.

EEO Statement

Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

PIbadaac2b663e-37344-40013183

International Education Corporation is a leader in post-secondary education, and we are currently seeking an Employee Relations and Training Manager to join our Human Resources team. This is a 100% on-site role and works out of our corporate office in Irvine, CA.

Role Summary

The Employment Relations and Training Manager leads the programs that shape how employees and managers experience the organization. This role oversees employee relations, performance management, manager training, and new manager onboarding, ensuring leaders are equipped, supported, and aligned with company expectations. The ideal candidate is a trusted advisor who balances empathy with sound judgment and can build scalable people programs that strengthen culture and performance.

Key Responsibilities

Employee Relations

• Serve as the primary contact for employee relations matters, offering guidance, conflict resolution, and coaching to employees and managers.

• Conduct fair, timely investigations into workplace concerns, including harassment, discrimination, performance issues, and policy violations.

• Write clear, comprehensive investigation reports that document allegations, timelines, evidence, witness statements, findings, and recommended actions.

• Identify patterns and recommend proactive strategies to improve culture, engagement, and retention.

• Partner with the legal department as needed.

Training & Development / Performance Management

• Develop and deliver monthly manager training programs in areas such as communication, coaching, delegation, and conflict resolution.

• Create practical tools, guides, and resources that help managers navigate people related responsibilities.

• Evaluate training effectiveness and adjust programs based on feedback and evolving business needs.

• Partner with cross functional teams to build a consistent, scalable onboarding curriculum for new leaders.

• Monitor feedback from new managers and implement improvements to accelerate readiness and confidence in their roles.

• Lead design, execution, and continuous improvement of the company’s performance management processes. Coaching managers on goal setting, feedback, performance conversations, and development planning.

• Analyze performance trends and partner with leadership on talent planning and capability needs.

Other Duties

• Create, update, and maintain company-wide policies and procedures to support compliance, clarity, and operational consistency.

• Lead and support special projects that enhance HR programs, employee experience, and organizational effectiveness.

Qualifications

• 5+ years of experience in HR, People Operations, or a related field, with direct experience in employee relations and performance management.

• Excellent communication, conflict resolution, and interpersonal skills, demonstrating an ability to earn trust and work successfully on a broad spectrum of employee relations issues.

• Experience managing grievances and conducting investigations in a multi-site multi-state organization.

• Strong knowledge of employment laws and HR best practices.

• Experience designing and facilitating training programs.

• Proven ability to write clear, objective, and legally sound investigation reports.

• Thorough understanding of state and federal employment laws.

• High attention to detail and ability to manage multiple, competing priorities simultaneously.

• Ability to handle sensitive information with discretion and professionalism.

• Comfortable working in a fast-paced environment.

IEC is an employee-owned company and we offer an exciting, fast-paced and dynamic work environment. In addition, full-time colleagues have a variety of benefits available that includes Medical, Dental, Vision, Life Insurance, Disability Coverage, a generously matched 401(k) plan, voluntary benefits and much more.

If changing students’ lives is also important to you, and you have the qualifications reflected above, we would love to hear from you!

About Covista


Covista is America's largest healthcare educator, serving more than 97,000 students and supported by a community of 385,000 alumni across five accredited institutions. Through personalized, tech-enabled education powered by 10,000 faculty and colleagues, Covista expands access to healthcare careers and addresses the U.S. healthcare workforce shortage at scale. Covista is the parent company of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.

Our colleagues come from a wide range of backgrounds, business, academia, healthcare, government and nonprofits, and are part of a culture where doing exceptional work and making a meaningful difference for students and society aren't separate goals—they're one and the same. This means creating an environment where colleagues can develop new skills, build careers that match their ambitions and see the tangible impact of their work on healthcare education and workforce development. Colleagues who deliver results and embrace new tools to work smarter are valued for their contributions. But what makes working at Covista distinctive is our impact. Our faculty and colleagues don't just support healthcare education—they shape it. This isn't abstract purpose work. It's solving real problems for real people in real communities while advancing careers.

We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.

For more information, visit and follow us on LinkedIn, Instagram and YouTube.

The Training Specialist supports Institutional Support Services (ISS) by designing, delivering, and maintaining effective training programs that enable colleagues to perform their roles efficiently, accurately, and in compliance. This position will deliver initial and ongoing training to ISS Colleagues. This role partners closely with ISS leaders and functional SMEs to support onboarding, role‑based training, process changes, and continuous skill development across ISS teams. Primary duties include implementation, delivery, and auditing training programs, as well as working with stakeholders to build, enhance and maintain training plans for their respective teams.

Responsibilities

• Design, develop and deliver onboarding and role‑specific training for new hires and internal transfers within ISS.
• Evaluate and leverage emerging technologies and innovative solutions to enhance the effectiveness and quality of training and learner experience.
• Develop and implement a unified training framework across ISS, ensuring consistent quality, oversight, and accountability.
• Collaborate with ISS leaders, business partners and functional teams to identify training needs and gaps.
• Design, develop and deliver training material in multiple formats including CBT, Webinars and instructor led materials across teams.
• Analyze and interpret user requirements, technical specification and application features and functions and translate into appropriate training formats.
• Assist Managers with the implementation of new training programs, processes and procedures.
• Support change initiatives by developing training plans and communications tied to new processes or tools.
• Drive continuous improvement of ISS training programs by evaluating effectiveness, partnering with managers and senior leaders, and incorporating feedback from learners and leaders to enhance training quality and impact.
• Regularly review and update training content to reflect process changes and system updates.
• Develop and send student communication campaigns as needed.
• Performs other duties as assigned
• Complies with all policies and standards
  
  

• Bachelor's Degree Required.
• 3+ years of experience developing and delivering training programs required.
• 3 years of experience supporting shared services, financial account management, student finance operations and/or registrar operations preferred.
• Familiarity with Title IV Policies and Procedures is strongly preferred.
• Familiarity with learning management systems (LMS) and virtual learning tools.
• Ability to simplify complex information and tailor learning for diverse audiences
• Strong communication skills – both written and oral.
• Ability to develop and deliver training in a professional or operational environment.
• Delivers practical, high‑quality training solutions that meet the needs of internal customers.
• Takes initiative and moves work forward efficiently in a fast‑paced environment
• Prioritizes and organizes work to meet deadlines and business needs
• Quickly learns new systems and processes
• Functional/Technical Skills
• Demonstrates strong time management skills and can manage multiple priorities effectively with minimal supervision.
  
  

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $50,000.00 - $80,000.00. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Covista offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Covista’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  
  For more information related to our benefits please visit:
  
  

  
  
  

  Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation
  
  

Role Purpose

The Senior Manager, Loyalty & CRM is responsible for executing and scaling the company’s owned retention programming, including loyalty and lifecycle CRM, to improve customer retention, frequency, and lifetime value.

This role plays a critical execution and learning role in Loyalty Chapter 2, supporting the design, testing, launch, and optimization of a new loyalty value proposition, while operating CRM as the primary activation and experimentation engine.

The role sits within Omni-Customer Intelligence, Analytics & Loyalty and partners closely with Performance Marketing, Digital Commerce Operations, and IT.

Scope & Mandate

• Execute loyalty and CRM programming as always-on retention engines
• Support Loyalty Chapter 2 value proposition launch and scaling
• Operate lifecycle CRM programs that drive repeat behavior
• Enable test-and-learn loops that inform customer intelligence and growth decisions
• Ensure loyalty and CRM activation align with enterprise economic guardrails

Key Responsibilities

Loyalty Redesign and Programming Execution

• Execute the day-to-day operation of the loyalty program
• Support new loyalty value proposition testing, launch readiness, and rollout
• Manage loyalty benefits, offers, and engagement mechanics
• Monitor loyalty performance and surface insights to the Senior Director
• Ensure loyalty activation aligns with defined economics and retention goals

CRM & Lifecycle Activation

• Own CRM lifecycle execution across email, app, and other owned channels
• Build and manage lifecycle journeys (onboarding, repeat, reactivation)
• Partner with Performance Marketing and Commerce to integrate CRM touchpoints
• Ensure CRM is used as an activation and learning layer, not just a messaging channel

Testing, Learning & Optimization

• Execute test plans defined by the Customer Intelligence team
• Partner with Analytics to evaluate performance and customer response
• Translate learnings into program refinements and recommendations
• Maintain discipline around test design, controls, and measurement

Cross-Functional Coordination

• Partner with:
• Performance Marketing on targeting and lifecycle alignment
• Digital Commerce Operations on loyalty and CRM integration on-site
• IT on activation enablement and platform coordination
• Ensure operational readiness for launches, promotions, and peak periods

Vendor & Platform Coordination

• Manage day-to-day execution with CRM and loyalty vendors
• Coordinate campaign builds, deployments, and QA
• Ensure vendors execute against defined priorities and standards
• Escalate issues and opportunities with clarity and solutions

Explicit Role Boundaries (Important)

This role does:

• Execute loyalty and CRM programming
• Operate lifecycle journeys and owned channel activation
• Support loyalty testing, launch, and optimization
• Drive retention-focused execution and learning

This role does not:

• Own loyalty strategy or economics
• Own customer segmentation or modeling
• Own media investment or acquisition strategy
• Own e-commerce optimization or merchandising
• Own martech platform architecture or engineering

Success Metrics

Primary KPIs

• Customer retention and repeat rate (program-level contribution)
• Loyalty engagement and member participation
• CRM lifecycle performance (conversion, frequency lift)
• Quality and velocity of testing and learning

Secondary KPIs

• Campaign execution quality and timeliness
• Cross-channel integration effectiveness
• Operational readiness and reliability

Ideal Background

• 6–9+ years in CRM, loyalty, lifecycle marketing, or retention roles
• Experience executing loyalty or retention programs in retail or omni-channel environments
• Strong operational and program management skills
• Comfortable working in evolving, low-maturity environments

Leadership & Working Style

• Strong executor with learning mindset
• Detail-oriented but commercially aware
• Comfortable operating within guardrails
• Collaborative, pragmatic, and accountable
• Energized by building something that scales

Reporting Relationship

Reports to: Senior Director, Omni-Customer Intelligence, Analytics & Loyalty

Sportsman's Warehouse is an Equal Opportunity Employer

Location: Hybrid (Jericho, NY preferred | Open to NYC, Chicago, IL Area, Columbus, OH Area)

Schedule: 4 days onsite / 1 day remote

About the Role

We’re looking for a Senior Manager, Enterprise CRM Operations to lead the execution and evolution of CRM marketing across a portfolio of iconic brands.

This is a high-impact leadership role responsible for driving end-to-end CRM campaign execution, managing a team of CRM professionals, and partnering cross-functionally to bring lifecycle marketing strategies to life.

This team operates like an internal agency, supporting multiple stakeholders across the business—so we’re looking for someone who can balance technical expertise, team leadership, and stakeholder management while also bringing forward-thinking ideas around automation and efficiency.

What You’ll Do

• Own and lead end-to-end CRM campaign execution within Salesforce Marketing Cloud (SFMC)
• Oversee cross-channel campaigns including email, SMS, and push notifications
• Translate marketing strategies into technically sound customer journeys and audience builds
• Manage campaign calendars, workflows, QA processes, and deployment governance
• Lead, mentor, and develop a team of CRM professionals (including contractors)
• Partner with Marketing, CRM Strategy, and cross-functional stakeholders to deliver campaigns on time and at scale
• Drive process improvements, automation, and operational efficiency across CRM workflows
• Ensure data accuracy, segmentation integrity, and platform best practices
• Leverage AI and predictive tools (e.g., Einstein) to improve campaign performance
• Act as a key liaison between stakeholders and the CRM Operations team

What We’re Looking For

• 7+ years of experience in CRM, lifecycle marketing, or marketing operations
• 3+ years of experience leading and developing teams
• Strong hands-on experience with Salesforce Marketing Cloud (SFMC)
• Experience building and managing email campaigns, automated journeys, and segmentation strategies
• Deep understanding of CRM campaign workflows and execution processes
• Strong project management and organizational skills
• Ability to work cross-functionally and manage multiple stakeholders
• A balance of technical expertise and leadership capability

What Sets You Apart

• Experience in an agency or agency-style environment
• Background transitioning from hands-on CRM/Marketing Automation into leadership
• Strong process improvement and automation mindset
• Ability to bring strategic thinking and innovation to CRM operations
• Experience with AI-driven marketing tools and advanced personalization

Why Join Us

At 1-800-FLOWERS.COM, Inc., our brands help people celebrate life’s most meaningful moments. As we continue to grow and evolve our CRM capabilities, this role will play a key part in shaping how we engage with customers at scale—bringing together data, technology, and creativity to drive impact.

The expected salary range for this position is $115,000 to $125,000 annually. Actual compensation will be determined based on experience, skills, internal equity, and other factors permitted by law.

To support our commitment to being an employer of choice, we offer comprehensive and competitive health, wellness, and additional benefits to eligible full-time team members. Benefit eligibility may vary based on location, average hours worked, and length of service.

Benefits may include*:

• Medical, dental, vision, life, and disability insurance for the associate and eligible dependents
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• 401(k) retirement savings program
• Mental health resources and Employee Assistance Program (EAP)
• Paid vacation time (accrued based on hours worked and tenure)
• Paid company holidays
• Employee discount across our family of brands
• Potential eligibility for annual merit-based compensation increases, where applicable

*Exact benefit terms, conditions, and eligibility requirements are governed by official plan documents and applicable law. The Company reserves the right to modify, amend, or terminate benefit plans and programs at any time.

Position Overview

Our luxury jewelry division seeking an experienced Director of Ecommerce & CRM as a key leadership position. This role is responsible for spearheading the division’s ecomm and clienteling strategies to drive ecomm growth, enhance retail store sales, and expand brand awareness. The role will own the entire Ecommerce P&L and will be responsible for achieving sales and margin targets of the channel.

Additionally, the position will oversee the Ecomm and CRM budgets; including developers, digital media, search, partnerships, client gifting, and offline DTC events. This position will be accountable for all digital analysis, optimizations, and timely strategy changes when necessary.

Key Responsibilities

E-commerce:

• Financial Accountability: Achieve sales and margin plans for DTC web-based sales
• Development and Execution of Ecommerce Strategy: Formulate strategies to increase online sales, improve user experience, and ensure the website aligns with the brand's luxury image.
• Digital Marketing: Collaborate with the marketing team to implement digital marketing campaigns, including SEO, SEM, email marketing, social media, and paid advertising to drive traffic and conversions.
• Website Management: Oversee the design, functionality, and performance of the site, ensuring it is optimized for both desktop and mobile devices.
• Product Management: Manage the online product catalog, ensuring accurate product descriptions, images, and compelling merchandising.

CRM

• Strategy Development: Refine the existing CRM & Clienteling strategy and manage its execution. Develop and implement new strategies to build and maintain strong customer relationships, increase customer loyalty, and drive repeat purchases.
• Customer Data Management: Oversee the collection, segmentation, and analysis of customer data to personalize communications and offers. Evaluate current CRM software to determine its suitability for the business.
• Email Marketing: Manage email marketing campaigns, including automated workflows, personalized messaging, and A/B testing to optimize open rates, click-through rates, and conversions.
• Communications: Work with the Division head to refine language and communication methods to ensure clients receive an on-brand experience at every touch point.
• Customer Service Coordination: Ensure the customer service team has the tools and information needed to provide exceptional service, handle escalated issues, and implement feedback loops to improve the overall customer experience. Ensure VIP clinets are always attended to with the highest level of service.

Analytics and Performance Measurement:

• Ecom Dashboard: Enhance the existing performance dashboard to include advanced analytics that provide deeper insights into customer behavior and campaign effectiveness.
• CRM Dashboard: Develop performance KPI’s and create dashboard to monitor and share performance.

People Responsibilities & Cross-Departmental Collaboration:

• Team Management: Manage a high-performing Clienteling & CRM Manager and collaborate with retail store team on all clienteling efforts.
• Collaboration: Cultivate relationships with different departments within the division; including Customer Logistics, Production, Finance, Marketing, Sales and Planning.

Innovation & Continuous Improvement:

• Stay Ahead of Trends: Keep up with the latest trends in ecomm, CRM, and digital marketing to ensure the division remains competitive in the luxury market.
• Continuous Optimization: Constantly test, measure, and optimize strategies and tactics to improve performance.

SKILLS & REQUIREMENTS

Requirements:

• Ecomm Management: 7-10+ years’ experience in an ecomm role with P&L responsibility, ideally within the luxury goods or jewelry industry. Proven track record of driving online sales and optimizing digital platforms.
• CRM Experience: Extensive experience in CRM strategy, customer data management and personalized marketing.
• Luxury Brand Experience (Preferred): Understanding of the nuances of selling luxury products online, including maintaining brand integrity and enhancing customer experience.
• Digital Marketing: Strong background in digital marketing and e-commerce strategies.
• Data Analysis: Strong analytical skills, with the ability to interpret ecomm and customer data to inform strategy. Familiarity with tools like Google Analytics, Excel, and data visualization platforms.
• User Experience (UX) Design: Understanding of UX/UI principles to optimize the online shopping experience.
• SEO/SEM Proficiency: Experience in search engine optimization and paid search campaigns.
• Bachelor’s degree required. MBA preferred.

Technical Skills:

• Shopify Plus
• Google Analytics / Google Tag Manager, Google Ads, Meta Training
• Klayvio
• CRM Platforms
• Understanding of ERP system integration with Shopify

Soft Skills & Personal Attributes:

• Strategic Thinker: Ability to develop and implement long-term ecomm and CRM strategies aligned with business goals.
• Customer-Centric: A strong focus on customer experience and a deep understanding of luxury consumer behavior.
• Communication: Excellent verbal and written communication skills, with the ability to articulate complex strategies to diverse audiences.
• Problem-Solving: Strong problem-solving abilities, with a proactive approach to identifying challenges and implementing solutions.
• Attention to Detail: Meticulous attention to detail, particularly in maintaining brand integrity across digital channels.
• Adaptability: Ability to stay agile and adapt to the rapidly changing ecomm landscape.

Job Title: Associate, CRM Marketing

Pay: $35-40/hr

Hybrid model Tues-Thurs onsite, Mon-Fri remote

*5 MONTH MATERNITY LEAVE COVERAGE

Our client is a global luxury fashion brand within a leading international house of brands, known for its modern aesthetic, strong digital presence, and innovative approach to customer engagement. The team is seeking a CRM Marketing Associate to support customer lifecycle marketing initiatives that drive engagement, retention, and revenue.

This role will manage the day-to-day execution of CRM campaigns across email and SMS, ensuring accurate and timely deployment while partnering with cross-functional teams including creative, e-commerce, and marketing.

Responsibilities

• Execute CRM campaigns across email and SMS, including briefing, asset coordination, audience targeting, QA, and deployment.
• Working a lot with creative assets and creating/managing a creative content calendar working a lot with the brands Outlet business.
• Manage automated and triggered campaigns within Salesforce Marketing Cloud (ExactTarget), Bluecore, Cordial, and Attentive.
• Maintain the CRM marketing calendar and communication roadmap, partnering with internal teams to ensure alignment and on-time delivery.
• Track campaign performance and analyze key metrics such as open rate, conversion, revenue, and engagement, identifying optimization opportunities.
• Produce regular reporting with insights and recommendations to improve campaign performance.
• Serve as a key contact for ESP platform management including email setup, segmentation, testing, and troubleshooting.
• Ensure best practices for email and SMS marketing compliance, QA processes, and data accuracy.

Qualifications

• Bachelor’s degree required
• 3+ years of digital marketing experience, including hands-on email marketing
• Experience with a large-scale ESP, ideally Salesforce Marketing Cloud or Cordial
• Experience executing and deploying email campaigns and working with personalization platforms such as Bluecore or similar tools
• Strong understanding of email marketing best practices, segmentation, and lifecycle marketing strategies
• Proficiency with Excel (Pivot Tables, VLOOKUP, etc.)
• Strong analytical, organizational, and project management skills
• Ability to manage multiple deadlines in a fast-paced, collaborative environment
• Retail experience a PLUS