Odoo Crm Software Qatar Jobs in Usa

Position Overview

Our luxury jewelry division seeking an experienced Director of Ecommerce & CRM as a key leadership position. This role is responsible for spearheading the division’s ecomm and clienteling strategies to drive ecomm growth, enhance retail store sales, and expand brand awareness. The role will own the entire Ecommerce P&L and will be responsible for achieving sales and margin targets of the channel.

Additionally, the position will oversee the Ecomm and CRM budgets; including developers, digital media, search, partnerships, client gifting, and offline DTC events. This position will be accountable for all digital analysis, optimizations, and timely strategy changes when necessary.

Key Responsibilities

E-commerce:

• Financial Accountability: Achieve sales and margin plans for DTC web-based sales
• Development and Execution of Ecommerce Strategy: Formulate strategies to increase online sales, improve user experience, and ensure the website aligns with the brand's luxury image.
• Digital Marketing: Collaborate with the marketing team to implement digital marketing campaigns, including SEO, SEM, email marketing, social media, and paid advertising to drive traffic and conversions.
• Website Management: Oversee the design, functionality, and performance of the site, ensuring it is optimized for both desktop and mobile devices.
• Product Management: Manage the online product catalog, ensuring accurate product descriptions, images, and compelling merchandising.

CRM

• Strategy Development: Refine the existing CRM & Clienteling strategy and manage its execution. Develop and implement new strategies to build and maintain strong customer relationships, increase customer loyalty, and drive repeat purchases.
• Customer Data Management: Oversee the collection, segmentation, and analysis of customer data to personalize communications and offers. Evaluate current CRM software to determine its suitability for the business.
• Email Marketing: Manage email marketing campaigns, including automated workflows, personalized messaging, and A/B testing to optimize open rates, click-through rates, and conversions.
• Communications: Work with the Division head to refine language and communication methods to ensure clients receive an on-brand experience at every touch point.
• Customer Service Coordination: Ensure the customer service team has the tools and information needed to provide exceptional service, handle escalated issues, and implement feedback loops to improve the overall customer experience. Ensure VIP clinets are always attended to with the highest level of service.

Analytics and Performance Measurement:

• Ecom Dashboard: Enhance the existing performance dashboard to include advanced analytics that provide deeper insights into customer behavior and campaign effectiveness.
• CRM Dashboard: Develop performance KPI’s and create dashboard to monitor and share performance.

People Responsibilities & Cross-Departmental Collaboration:

• Team Management: Manage a high-performing Clienteling & CRM Manager and collaborate with retail store team on all clienteling efforts.
• Collaboration: Cultivate relationships with different departments within the division; including Customer Logistics, Production, Finance, Marketing, Sales and Planning.

Innovation & Continuous Improvement:

• Stay Ahead of Trends: Keep up with the latest trends in ecomm, CRM, and digital marketing to ensure the division remains competitive in the luxury market.
• Continuous Optimization: Constantly test, measure, and optimize strategies and tactics to improve performance.

SKILLS & REQUIREMENTS

Requirements:

• Ecomm Management: 7-10+ years’ experience in an ecomm role with P&L responsibility, ideally within the luxury goods or jewelry industry. Proven track record of driving online sales and optimizing digital platforms.
• CRM Experience: Extensive experience in CRM strategy, customer data management and personalized marketing.
• Luxury Brand Experience (Preferred): Understanding of the nuances of selling luxury products online, including maintaining brand integrity and enhancing customer experience.
• Digital Marketing: Strong background in digital marketing and e-commerce strategies.
• Data Analysis: Strong analytical skills, with the ability to interpret ecomm and customer data to inform strategy. Familiarity with tools like Google Analytics, Excel, and data visualization platforms.
• User Experience (UX) Design: Understanding of UX/UI principles to optimize the online shopping experience.
• SEO/SEM Proficiency: Experience in search engine optimization and paid search campaigns.
• Bachelor’s degree required. MBA preferred.

Technical Skills:

• Shopify Plus
• Google Analytics / Google Tag Manager, Google Ads, Meta Training
• Klayvio
• CRM Platforms
• Understanding of ERP system integration with Shopify

Soft Skills & Personal Attributes:

• Strategic Thinker: Ability to develop and implement long-term ecomm and CRM strategies aligned with business goals.
• Customer-Centric: A strong focus on customer experience and a deep understanding of luxury consumer behavior.
• Communication: Excellent verbal and written communication skills, with the ability to articulate complex strategies to diverse audiences.
• Problem-Solving: Strong problem-solving abilities, with a proactive approach to identifying challenges and implementing solutions.
• Attention to Detail: Meticulous attention to detail, particularly in maintaining brand integrity across digital channels.
• Adaptability: Ability to stay agile and adapt to the rapidly changing ecomm landscape.

Software Sales Representative / Account Executive

Hybrid (3 days onsite, 2 days remote) role in Buffalo, NY.

To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.

About Odoo

Odoo is an open-source enterprise resource planning (ERP) platform that helps companies manage and streamline their operations through a single, integrated system. Our modular suite of business applications—covering everything from accounting and inventory to CRM and project management—works together seamlessly to support efficiency and growth. Learn more about us here.

About the job:

Odoo offers an open-source ERP SaaS platform, and our Direct Sales team is central to expanding our customer base and market presence. We're hiring Account Executives to connect businesses with Odoo’s all-in-one suite of integrated applications.

In this role, you’ll work directly with companies to understand their operations and propose tailored software solutions that streamline workflows. This is a technical sales position ideal for individuals who thrive at the intersection of software and business strategy.

You’ll develop deep product knowledge, work across a variety of industries, and play a key role in driving growth across multiple software verticals. We’re looking for proactive, curious professionals who are excited to deliver value and close deals.

Responsibilities:

• Work with other Account Executives to spearhead the growth and adoption of Odoo SaaS solutions
• Full sales cycle, from first contact through initial close, and then post-sale account management for upselling
• Be a solution engineer who analyzes all aspects of prospects' business operations and builds out a tailored Odoo implementation package to demo
• Sell a diverse SaaS offering to almost any industry in the North American region
• Proactively look for opportunities to improve and optimize the sales process
• Hit revenue targets (quota carrying role)
• Participate in periodic team reviews and updates on business progress, best practice sharing, etc.

Qualifications and Requirements:

• Bachelor's Degree preferred or an equivalent combination of education and experience
• 1+ years of internship experience
• Understanding of business operations
• Knowledge landscape of software providers in different verticals
• Demonstrated ability to learn, think on your feet, and communicate effectively
• Results-oriented, analytical, self-motivated, and a "hands-on" person with a proven ability to meet objectives and targets
• Creative, outside-the-box thinker, and strategist
• Ability to perform well in a highly dynamic, rapidly changing environment

Preferred Qualifications:

• Demonstrated ability to reach and exceed goals through academic or extracurricular achievements
• 1+ years of B2B sales experience
• 1+ years of outbound sales experience

Compensation and Perks:

• Healthcare, Dental, Vision, Life Insurance, Flexible Spending Account, Health Savings Account, 401K Matching, and Commuter Benefits
• PTO (Paid-time-off), paid sick days, and paid holidays
• Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
• Evolve in a nice working atmosphere with a passionate, growing team!
• Snacks, fruit, and coffee/drinks on tap!
• Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!
• Company-sponsored events for groups of 6+ employees

The estimated annual compensation range for this role is $69,000-$93,000 OTE (on-target earnings), with a base salary range of $45,000-$70,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.

Account Executive - North America (Early Career)

Hybrid (3 days onsite, 2 days remote) role in Buffalo, NY.

Estimated Annual Compensation Range: $69,000-$93,000 OTE

To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.

About Odoo

Odoo is an open-source enterprise resource planning (ERP) platform that helps companies manage and streamline their operations through a single, integrated system. Our modular suite of business applications—covering everything from accounting and inventory to CRM and project management—works together seamlessly to support efficiency and growth. Learn more about us here.

About the job:

Odoo offers an open-source ERP SaaS platform, and our Direct Sales team is central to expanding our customer base and market presence. We're hiring Account Executives to connect businesses with Odoo’s all-in-one suite of integrated applications.

In this role, you’ll work directly with companies to understand their operations and propose tailored software solutions that streamline workflows. This is a technical sales position ideal for individuals who thrive at the intersection of software and business strategy.

You’ll develop deep product knowledge, work across a variety of industries, and play a key role in driving growth across multiple software verticals. We’re looking for proactive, curious professionals who are excited to deliver value and close deals.

Responsibilities:

• Work with other Account Executives to spearhead the growth and adoption of Odoo SaaS solutions
• Full sales cycle, from first contact through initial close, and then post-sale account management for upselling
• Be a solution engineer who analyzes all aspects of prospects' business operations and builds out a tailored Odoo implementation package to demo
• Sell a diverse SaaS offering to almost any industry in the North American region
• Proactively look for opportunities to improve and optimize the sales process
• Hit revenue targets (quota carrying role)
• Participate in periodic team reviews and updates on business progress, best practice sharing, etc.

Qualifications and Requirements:

• Bachelor's Degree preferred or an equivalent combination of education and experience
• 1+ years of internship experience
• Understanding of business operations
• Knowledge landscape of software providers in different verticals
• Demonstrated ability to learn, think on your feet, and communicate effectively
• Results-oriented, analytical, self-motivated, and a "hands-on" person with a proven ability to meet objectives and targets
• Creative, outside-the-box thinker, and strategist
• Ability to perform well in a highly dynamic, rapidly changing environment

Preferred Qualifications:

• Demonstrated ability to reach and exceed goals through academic or extracurricular achievements
• 1+ years of B2B sales experience
• 1+ years of outbound sales experience

Compensation and Perks:

• Healthcare, Dental, Vision, Life Insurance, Flexible Spending Account, Health Savings Account, 401K Matching, and Commuter Benefits
• PTO (Paid-time-off), paid sick days, and paid holidays
• Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
• Evolve in a nice working atmosphere with a passionate, growing team!
• Snacks, fruit, and coffee/drinks on tap!
• Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!
• Company-sponsored events for groups of 6+ employees

The estimated annual compensation range for this role is $69,000-$93,000 OTE (on-target earnings), with a base salary range of $45,000-$70,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.

Pyramid is seeking a high-energy, self-motivated Software Sales Development Representative (SDR) to drive pipeline growth for AIR-Quire and future Pyramid software products. This is a hunter role focused on proactive outreach, cold calling, lead generation, and securing qualified demos within federal civilian and DoD agencies as well as non-governmental entities.

This individual will identify target agencies, research key decision-makers, execute structured call campaigns, and generate qualified opportunities that convert into product demonstrations and revenue. The SDR will work closely with the CGO, Nexus technical team, and CFO to move prospects from initial contact through demo, pricing strategy, and contract award.

This is a new and highly visible role that will help establish Pyramid's product sales engine.

Pipeline Development & Cold Outreach

• Conduct structured cold calling campaigns to federal agencies, system integrators, and contracting partners.

• Research and identify target agencies, buying offices, and key decision-makers (COs, PMs, CIO shops, acquisition leadership).

• Build prospect lists using GovWin, , FPDS, LinkedIn, agency forecasts, and other federal data sources.

• Execute outbound email, LinkedIn, and phone campaigns to secure discovery calls and product demos.

• Track outreach cadence and follow-up schedule to ensure persistent, professional engagement.

Sales Planning & Strategy Execution

• Develop and maintain a 30-60-90 day sales plan and call plan aligned to AIR-Quire growth targets.

• Maintain weekly activity metrics (calls, emails, meetings secured, and demos scheduled).

• Track pipeline status and conversion metrics in CRM (HubSpot, Salesforce, or equivalent).

• Identify target contract vehicles and existing programs where AIR-Quire can be positioned.

• Coordinate with CGO to align outreach with broader capture and growth strategy.

Demo Coordination & Opportunity Advancement

• Qualify prospects before scheduling demos.

• Coordinate with the Nexus team to schedule and prepare technical demonstrations.

• Prepare briefing materials and background summaries for leadership before demos.

• Support follow-up after demos with structured next steps and documented action items.

• Partner with CFO and CGO on pricing strategy and proposal support once an opportunity matures.

Relationship Building

• Establish relationships with federal acquisition professionals and program offices.

• Position AIR-Quire as a mission-enabling AI solution aligned to federal modernization priorities.

• Identify pilot opportunities and land-and-expand pathways.

• 1-4 years of experience in software sales, SaaS sales, or federal business development.

• Demonstrated comfort with cold calling and outbound prospecting.

• Strong research and analytical skills.

• Highly organized with disciplined tracking and follow-up habits.

• Strong written and verbal communication skills.

• Ability to confidently engage federal decision-makers.

• U.S. Citizenship required.

Preferred Qualifications

• Experience selling into the federal government.

• Familiarity with federal procurement processes and contract vehicles.

• Experience using CRM platforms and sales tracking tools.

• Exposure to AI, SaaS, GovTech, or acquisition of modernization environments.

Success Metrics (First 6-12 Months)

• 15-25 qualified discovery calls per month.

• 8-12 demos scheduled per month.

• Documented and measurable pipeline growth.

• Support closing of first 2-3 product deals.

• Establish repeatable outbound playbook for AIR-Quire product sales.

Responsible for prospecting and running Global Payments Point of Sale presentations both in person and over the phone to small and mid-sized merchants, restaurateurs, and businesses to ultimately close deals within a fast sales cycle. As a Software Relationship Manager (SRM) you will report to a District Manager and receive coaching from a Director. Activities include explaining our value proposition and demonstrating our cloud based Point of Sale solution, upselling current clients on other Global Payments products and services, and maintaining regular communication with the Point of Sale District Manager.

Compensation: Ready to grow your career and your paycheck? Here's the breakdown

• Base Salary: $50,000
• Residual Income: Keep earning from your hard work
• Monthly/Quarterly Bonuses: Extra financial incentives for exceeding quota and achieving sales goals.

Annual On-Target Earnings (OTE): $100,000+

Your total compensation will depend on your skills, performance, and location. Let's build your future together Apply now!

Job Duties: Your role as a SRM is to close sales of our business solutions with merchants throughout the area. You will work closely with your local District Manager to set appointments with business owners in person via your network and referral partnerships that you build. You will then run scheduled appointments, uncover needs, and present Global Payments Point of Sale solutions to close sales in small to mid-sized businesses.

During the training period, your District Manager will accompany you on your initial appointments to train you on our short-cycle sales process using our CRM platforms Atlas and Salesforce, used for lead generation, sales presentations, on the spot client financial analysis and paperless contract processing.

Additional Responsibilities:

• Responsible for prospecting new clients.
• Maintain existing/prospective client records, in accordance with company policies, to include call notes, scheduled client interactions, contact information, and other relevant client information, in the Customer Relationship Management (CRM) system; currently Atlas.
• Responsible for achieving minimum production requirements, including setting first time appointments, to secure quota.
• Continuously build and develop knowledge of current product/service portfolio as well as changes and developments within the financial technology industry, to remain up-to-date.
• Attend weekly team meeting and weekly one-on-one with leader.
• Additional responsibilities may be assigned as needed.

Desired Skills & Capabilities:

• Excellent prospecting, communication, presentation, and networking skills
• Works well independently and as part of a team
• Incentive-driven sales \"hunter\"
• Professional demeanor and impeccable integrity
• High sense of urgency and innate sales talent
• Enjoys cold-calling and speaking with people face to face
• Knowledge of Restaurant and/or Retail industry is a plus

Minimum Qualifications:

• 18 years of age or older
• This position requires regular driving to visit client sites, therefore a valid drivers license is necessary
• Live in area relative to job posting location
• Ability to be in the field, a minimum of 75% of the time

Preferred Qualifications:

• High school diploma/GED
• At least two years of relevant experience

Competencies:

• Awareness
• Driven
• Resilient
• Respectful
• Committed

Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service.

Global Payments is an organization that stands against racism, intolerance and injustice in all its forms one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.

Global Payments is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

Pegasus Tech Ventures is seeking a Software Engineer passionate about technology, startups, and venture capital to join our headquarters in San Jose, California. We are a global venture capital firm headquartered in Silicon Valley, managing 35+ funds for leading global corporations. In addition to investing in innovative startups, we build internal and external technology platforms that support investment diligence, portfolio management, and corporate–startup collaboration.

This role will work closely with the investment, business development, and operations teams to design, build, and maintain software systems that power our venture ecosystem.

Primary Responsibilities

• Design, develop, and maintain internal software tools and platforms supporting venture capital operations, due diligence, and portfolio management
• Collaborate with investment and business development teams to translate business needs into technical solutions
• Build and integrate APIs and third-party services (e.g., data providers, AI/LLM tools, CRM, analytics platforms)
• Support development of scalable, secure, and maintainable backend systems and data pipelines
• Contribute to frontend development for internal dashboards and user-facing tools as needed
• Participate in system architecture decisions, code reviews, and technical documentation
• Support deployment, monitoring, and ongoing improvement of production systems
• Assist with software testing/validation, QA testing, and more
• Support other technical projects and initiatives as needed

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or a related field (advanced degree a plus)
• 0–3+ years of experience in software engineering, startups, or technology-driven environments
• Strong proficiency in at least one modern programming language (e.g., Python, JavaScript/TypeScript, Java, or similar)
• Familiarity with web frameworks, APIs, and databases (SQL and/or NoSQL)
• Interest in venture capital, startups, and emerging technologies
• Strong problem-solving skills and ability to think analytically
• Ability to work collaboratively in a fast-paced, team-oriented environment
• Self-starter with a proactive attitude and willingness to take ownership of projects
• Strong written and verbal communication skills
• Ability to work from the Silicon Valley headquarters (visa support available)

Operating within the newly established umdasch Industrial Solutions division, AT-PAC is a global leader in scaffolding solutions. Specializing in the industrial market segment, AT-PAC focuses on serving all scaffold contractors and industrial service companies across a variety of sectors.

AT-PAC became fully integrated into the Umdasch Group in 2023, combining its 25 years of industrial scaffolding expertise with Doka’s 150-year legacy in formwork and shoring. This strategic move reinforced AT-PAC’s commitment to strengthening its global market position and delivering exceptional solutions to the industrial sector. Since then, AT-PAC has taken on the role of competence center for scaffolding within the Umdasch Group, ensuring a unified supply model and facilitating the seamless sharing of expertise and resources across divisions.

Looking ahead, AT-PAC will continue to drive innovation, focusing on the technical development of its scaffolding systems and digital solutions. As we expand our global footprint, we remain dedicated to delivering safety and efficiency through our scaffolding solutions and drive the success of industrial projects worldwide.

You will be a key member of AT‑PAC’s Product & Innovation team supporting Hi‑Vis®, our scaffold management software. You will combine hands‑on product support with customer success responsibilities to ensure customers receive measurable value as they implement and scale Hi‑Vis®.

Product Support & Troubleshooting

• Diagnose issues across configuration, data, and system behavior; document findings and escalate software defects via Azure DevOps.
• Maintain clear customer-facing case notes and knowledge articles in Zendesk.

Onboarding, Training & Enablement

• Lead onboarding sessions, workshops, and webinars for customers.
• Support onsite/remote implementation in collaboration with regional SMEs.
• Create and update user guides, training material, and release‑related communication.

Customer Success & Adoption.

• Support renewal readiness and identify expansion opportunities.
• Develop scalable customer-success playbooks and internal processes.

Cross‑Functional Collaboration

• Provide structured customer feedback to Product.
• Participate in release planning and deliver product demos.
  
  

• 3+ years in Technical Support or Customer Success for B2B software.
• Experience with Zendesk, Azure DevOps/Jira, and Power BI.
• Strong communication skills; confident presenter.
• Previous construction on site project experience it’s a plus, ideally in temporary works/scaffolding background
• Nice to have: CRM experience, additional languages, ConTech/PropTech background, willingness to travel 10–20%.
• AI readiness
  
  

At AT-PAC, you’re not just joining a team, you’re joining a global movement to reshape access and scaffolding solutions. As part of our rapidly growing US operations, you’ll have the autonomy and support to make real impact from day one. We're committed to investing in our people, our innovation, and your growth. AT-PAC offers terrific career opportunities, competitive compensation, comprehensive benefits.

Senior Integrations Software Developer

Overview:

We are looking for a Senior Integrations Software Developer to lead the design and development of our enterprise-wide GraphQL API layer, which serves as the central integration platform connecting all enterprise systems and applications. This role goes beyond coding—you will partner with business stakeholders and technical teams to translate complex business requirements into clear, scalable integration solutions. You will also play a key role in shaping the API platform strategy, mentoring developers, and driving best practices across the organization.

Key Responsibilities:

• Lead the development and evolution of the enterprise GraphQL API layer, ensuring it meets performance, scalability, and security standards.
• Partner with business stakeholders and technical teams to understand integration needs and deliver straightforward, effective solutions.
• Define and enforce API design standards, governance, and best practices across teams.
• Guide and mentor mid-level and junior developers, fostering a culture of collaboration and technical excellence.
• Work with diverse databases, including MS SQL, PostgreSQL, Oracle DB, and others, ensuring efficient data access and transformation.
• Contribute to API platform engineering, improving developer experience and enabling other teams to integrate seamlessly.
• Participate in architectural discussions, influencing decisions on integration patterns and enterprise connectivity.
• Drive continuous improvement in CI/CD pipelines, containerization strategies, and deployment processes.

Required Skills & Qualifications:

• 5+ years of professional experience in software development, with at least 2 years in a senior or lead role.
• Expert proficiency in JavaScript/TypeScript and Node.js.
• Deep experience with GraphQL and REST API design and implementation.
• Strong understanding of API architecture, authentication, and authorization mechanisms.
• Hands-on experience with relational databases (MS SQL, PostgreSQL, Oracle DB).
• Proficiency with Docker for containerization and deployment.
• Familiarity with event driven architecture (SNS/SQS, Kafka)
• Knowledge of API gateway technologies and microservices architecture.
• Ability to communicate complex technical concepts to non-technical stakeholders clearly and effectively.
• Proven track record of delivering scalable integration solutions in enterprise environments.

Preferred Qualifications:

• Experience with enterprise systems integration (CPQ, ERP, PLM, CRM).
• Familiarity with CI/CD pipelines, DevOps practices, and cloud platforms (AWS, Azure, or GCP).
• Strong leadership and mentoring skills, with the ability to influence technical direction.

Role Purpose

The Senior Manager, Loyalty & CRM is responsible for executing and scaling the company’s owned retention programming, including loyalty and lifecycle CRM, to improve customer retention, frequency, and lifetime value.

This role plays a critical execution and learning role in Loyalty Chapter 2, supporting the design, testing, launch, and optimization of a new loyalty value proposition, while operating CRM as the primary activation and experimentation engine.

The role sits within Omni-Customer Intelligence, Analytics & Loyalty and partners closely with Performance Marketing, Digital Commerce Operations, and IT.

Scope & Mandate

• Execute loyalty and CRM programming as always-on retention engines
• Support Loyalty Chapter 2 value proposition launch and scaling
• Operate lifecycle CRM programs that drive repeat behavior
• Enable test-and-learn loops that inform customer intelligence and growth decisions
• Ensure loyalty and CRM activation align with enterprise economic guardrails

Key Responsibilities

Loyalty Redesign and Programming Execution

• Execute the day-to-day operation of the loyalty program
• Support new loyalty value proposition testing, launch readiness, and rollout
• Manage loyalty benefits, offers, and engagement mechanics
• Monitor loyalty performance and surface insights to the Senior Director
• Ensure loyalty activation aligns with defined economics and retention goals

CRM & Lifecycle Activation

• Own CRM lifecycle execution across email, app, and other owned channels
• Build and manage lifecycle journeys (onboarding, repeat, reactivation)
• Partner with Performance Marketing and Commerce to integrate CRM touchpoints
• Ensure CRM is used as an activation and learning layer, not just a messaging channel

Testing, Learning & Optimization

• Execute test plans defined by the Customer Intelligence team
• Partner with Analytics to evaluate performance and customer response
• Translate learnings into program refinements and recommendations
• Maintain discipline around test design, controls, and measurement

Cross-Functional Coordination

• Partner with:
• Performance Marketing on targeting and lifecycle alignment
• Digital Commerce Operations on loyalty and CRM integration on-site
• IT on activation enablement and platform coordination
• Ensure operational readiness for launches, promotions, and peak periods

Vendor & Platform Coordination

• Manage day-to-day execution with CRM and loyalty vendors
• Coordinate campaign builds, deployments, and QA
• Ensure vendors execute against defined priorities and standards
• Escalate issues and opportunities with clarity and solutions

Explicit Role Boundaries (Important)

This role does:

• Execute loyalty and CRM programming
• Operate lifecycle journeys and owned channel activation
• Support loyalty testing, launch, and optimization
• Drive retention-focused execution and learning

This role does not:

• Own loyalty strategy or economics
• Own customer segmentation or modeling
• Own media investment or acquisition strategy
• Own e-commerce optimization or merchandising
• Own martech platform architecture or engineering

Success Metrics

Primary KPIs

• Customer retention and repeat rate (program-level contribution)
• Loyalty engagement and member participation
• CRM lifecycle performance (conversion, frequency lift)
• Quality and velocity of testing and learning

Secondary KPIs

• Campaign execution quality and timeliness
• Cross-channel integration effectiveness
• Operational readiness and reliability

Ideal Background

• 6–9+ years in CRM, loyalty, lifecycle marketing, or retention roles
• Experience executing loyalty or retention programs in retail or omni-channel environments
• Strong operational and program management skills
• Comfortable working in evolving, low-maturity environments

Leadership & Working Style

• Strong executor with learning mindset
• Detail-oriented but commercially aware
• Comfortable operating within guardrails
• Collaborative, pragmatic, and accountable
• Energized by building something that scales

Reporting Relationship

Reports to: Senior Director, Omni-Customer Intelligence, Analytics & Loyalty

Sportsman's Warehouse is an Equal Opportunity Employer